Supreme Furniture
Verified195 reviews
We have recently purchased a queen sized gas lift bed frame and bed side table from this company. We were initially concerned by the poor reviews. However, our experience has only been positive. The shop staff were very helfful. The delivery was quicker than expected and the deliverey men were also extrmemly helpful. The product is exactly as we saw it in store and we are very happy with the product. Show details · 1
I bought a sofa lounge from Supreme furniture and within a month of use, the internal board of one of the armrests got damaged. I raised a warranty repair request with Supreme furniture. However, they did not provide with any warranty repair, instead they asked me money for Freight and Labour stating "Kindly note that the manufacturer’s warranty… Read more
covers defects in materials and workmanship. It does not cover accidental or impact-related damage. It is not intended to be sat on, stepped on, or used to support full body weight (for example, leaning heavily on the elbow). Excess pressure in these ways can cause internal structural damage." Why would I sit or step on the armrest, I had only put my arm on it.
If it can't even withstand the weight of my arm then maybe it lacks product quality.
Received the wrong item. For one of my single chairs came with a corner cover. Asked to exchange for a corner couch. Cause they didn't have a single couch cover in stock. The day before i purchased it. They said they have everything in stock. The day I received it called them to make a complaint about my order. Unfortunately they didn't have the… Read more
cover in stock. Before selling the items and what the customer wants, they really need to make sure they have everything in Stock before customer purchases it.
Get a phone call from them 5 days ago and they said they can replace the cover for a single. 5 days… Read more (+1 reply)
Reviews with attachments
Poor quality & no service – Poor quality & no service. Claimed a quality issue on the first day received. Still not fixed after a few months Show details
These people are crooks. I tried to make a legitimate warranty claim and they buried me in beurocracy. Don’t buy their products Show details
I had a bad experience with supreme furniture the product is not long for even 6 month when I ask them for warranty they said it’s wear and tear product but when selling they said will support everything. Please don’t buy any goods from supreme furniture they where very rude I have all the evidence.
Latest follow-ups
We went into supreme furniture Gosford 5 weeks ago and had the best customer service we have ever experienced, wasn't presured amazing caring sales person in peter w great price and best lounge we have ever seen Show details
Follow-up · We are very house proud and the lounge enhances our loungroom and is incredibly comfortable with the electric foot rest and head rest. The price was excellent given the life expectancy of the lounge. Salesman was so professional explaining all the features and didn't put pressure on us to buy peter was very caring
JUST LIKE THAT ,my wife and I were off to update our old lounge so we headed of to the usual retailers try this chair ,what do you think of this one ,Booring,Booring,I wish I'd never come here ! Lets try that shop over there ,never heard of em! My… Read more
wife liked the dark blue colour I agreed . Try this button so ,we walked out of SUPREME FURNITURE with a lounge that did everything except pour me a cold beer.The thing was that the delivery arrived on time as stated , but we would have to wait for the single chair to arrive in 12 weeks ,it took an extra 2 weeks but no probs and we were notified in advance and delivery of the single chair happened as promised. Many Thanks to John the salesman who gave us a great deal and the lads who delivered and assembled the lounge for us. A pleasant experience from whoa to go and so I feel obliged to put in a good word for the people at SUPREME !
Follow-up · John's demeanor was relaxed and confident what he could or could not do for us and a no [Content Removed] approach very reassuring ! The chair has a motorised reclining feature which smoothly extends out rather than the recliners that go out so far then you have to grab the arm rests lean back and push to operate the lower part of the foot rest .… Read more
Positive reviews
Met Jackie at Supreme Furniture Liverpool, The Grove. Friendly, informative information about the lounge we were looking for. Fast delivery service. Great customer service. Thankyou. Show details
Great service, good price, great product quality – Thanks Jackie for going above and beyond extra miles to select beautiful bedroom suites and lounges for my house. Fast delivery, good price, great products quality.
Quality product & service – Thanks to Frank and Team. The Lounge we bought was value for Money and the service was spot on and they exhibited patience to hold the furniture for us. We appreciate the service . Best wishes
Negative reviews
bought a positano couch at end of financial year sale. said would be 3 weeks for delivery. called at the end of 3 weeks to check said they’re too busy, waited 5 weeks to get a couch. delivered wet around the edges and with a faulty headrest. Cannot get a hold of them via phone/email/social media. Show details
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BUYER BEWARE!! Do not purchase from here! I wish I had looked at reviews earlier. They have a 30% cancellation fee when no furniture is even custom made. The furniture had not even been delivered and they basically wanted to charge $642 for an "admin fee" to cancel an order. This is completely unjustifiable and the management is unreasonable when… Read more
queried on this. They are not consumer-oriented and obviously out to screw you where they can. Very disappointed. Will not be buying from here ever again.
Don't ever buy anything from this company – I deeply regret not checking the reviews before engaging with this company, as I encountered a distressing experience at their Caringbah NSW showroom. The manager there was consistently disrespectful and untruthful, providing misleading information about the product. Their customer service fell short of expectations, showing a lack of concern for… Read more
customer satisfaction. Despite reporting my concerns to their office, I received no response or action.
Recent reviews
Best service and interaction – Colin and chrisl central coast We had issues with our new lounge ,we cant thank Blake enough from the tuggerah store he Visited our home ,did a report To head office and we have a new lounge the service he gave us was first rate and would would buy from them anytime
One Stop shop! – Thanks Peter for your professional customer service and product knowledge. Arranged delivery and explained everything! Loved our first experience at Supreme Furniture Tuggerah.
Excellent service – Robert has done a fantastic job in helping us make decisions in choosing and match the furniture for our living room. He has been patient, kind and considerate with his time and views. To add to the above has given us very good discounts.
Amazing customer service and product – Absolutely love our new lounge it’s the perfect addition to our new house. The staff were knowledgeable and friendly in helping us with our decision and even managed next day delivery. I would highly recommend for value for money, quality and product knowledge. Only down side was having to dispose of packaging the lounge came in Show details
Very good design – Very satisfied with the product and delivery. The video was also very helpful. The reason I bought this particular chair was because I could stretch out and have a cat nap and also move the armrest backwards in recliner when I play my guitar. A very good design. Show details
Good products, good service – I went to shop with Supreme Furniture in Orange Grove. I am very with my leather recliners lounges. My bedroom suites, dining settings. Very good price, good quality, excellent service. Highly recommended! Show details
I had a fantastic experience at the SUPREME FURNITURE – I had a fantastic experience at Supreme Furniture last week, the helpful and friendly staff, the wide selection of high-quality furniture, and the welcoming atmosphere of the store. Show details
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Excellent service and quality – We are very pleased with our furniture. It was delivered when promised and skillfully assembled. It is very strong and excellent quality. All packing was taken by delivery men. All works well in our apartment, so very pleased with our choices. Show details
Perfect – Store was very welcoming and had a range of products. Spent a good amount time looking around for a new couch and there was a lot of options. I purchased this leather manual recliner. The leather is excellent quality, the design is a vintage, classic colour. It's extremely comfortable in a variety of sitting positions. Able to recline and retract… Read more
easily. Required minimal assembly (back rest and wings) and was able to do myself, backrest required a bit more force to slide in place than I thought but was fine as was just being cautios to not damage the product. Staff was very friendly and supportive, made the experience smoother and relaxing. The chair was also on sale so exceptional value for money.
We had a very positive experience at the Tuggerah store – Our experience with your store was very positive. Great sales people and very helpful even when we changed our mind about the size of the lounge that would fit in our home, they were very accommodating. We have recommended Supreme furniture to family and friends. Show details
Sofa bed – Excellent service by Martin at Caringbah store. He was so helpful and took his time to explain everything that we needed to know with our purchase Thank you Martin Show details
Best service I’ve encountered in a shop – The bed is amazing and we couldn’t be happier. The staff were so accommodating and friendly and really went above and beyond to help us out. Honestly would shop here again. Show details
Awesome 5 seater with recliners – Nice leather comfortable . Great service from supreme furniture Tuggerah store thanks Blake . The price was amazingly good with discounts . Love it . Show details
Low quality product and very rude customer service – I deeply agree was my fault to have not check the reviews before purchasing, and hope my review help others to do not buy any products from them specifically from Warick farm store, the quality of lounge is unbelievable low and we sent all photos after just less than two month use , the staff first lying to us which manager replied to us by email… Read more
which was not after a few phone call , she said manager is on leave from last month and hadn’t back yet , when he back , he check your email She was convincing us we poking with out elbow the armrest and I don’t know how then we can poke the sitting part ???? And without any apologies for telling lie to us the last email was if you want to complain to fair trading Or hire the lawyer we deal with both of them Please don’t wast your time and money for this company, they don’t know even customer service So proud of them selves and don’t care about your money
The store location is Warwick farm it was not easy to save money and buy new lounge aftet while … Read more
All smiles… – Sheko from Artarmon store couldn’t have been more respectful and helpful with our furniture purchase. Nothing was any trouble to make our experience an enjoyable one. Show details
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Hi Bandana, Thank you for your feedback. We’re… Read more