SUREdeal

SUREdeal has closed their doors – I have also been down the same road as many of you. I lodged a complaint with Fair Trading who I just got off the phone with & they advised SUREdeal have closed their doors and I won't be able to get my money back. $179 down the drain!

Scammers and thieves – I purchased some flip flop thongs but after several weeks did not receive. When emailed Suredeal they assured me of my refund but to this date (from Dec this problem) I have emailed them over and over but no reply and money had never been returned. These people should be charged with theft and fraud....

Still waiting 3 months – Can't believe it! Will not be buying from SUREDEAL no more. They take no responsibility. Paid for the Camel waterproof jacket in March 2015 and to date have not receive item. Send an email on the 29th May 2015 and have not receive no reply. Definitely, no customer service!

worse than 1 Total SCAMMERS – Bought gold roses I didn't get them and they said they got them resent then 2 days later company closed .... both companies suredeal and Bestchoice which guess what is now a suredeal company. How do they buy someone out then go under. Money down drain CHEATERS CHEATERS CHEATERS, SCAMMERS

Still Waiting!! – I too am waiting for a product (a Fit Watch) to be sent that I purchased form Sure Deal (should be Sure No Deal) from these total mongrels who completely abuse people who are trusting. Unfortunately it makes people not want to trust anyone else. If you carefully read their disgusting excuse for an apology, you can pick up from the poorly worded… Read more

piece that was written that these people are low class crooks that should be jailed after paying back everyone $ that they owe!! I hope they rot, wherever they are!!

Absolute scammers – So disappointed that those lousy crooks will clean up at the expense of honest Aussie workers. I hope they get caught and face some serious gaol time.

SureDeal..yep..them crooks!! – Same old..same old..got scammed buying their so-called cheap-as uggs..and found out they are closed after taking my money!! Will try to approach CBA for refund and probably file a complaint through ombudsman or whichever authority to deal with these vermins!!

hoaxs ! !!!scam! – they didnt deliver the product and they wont give me my money back.. I will contact the police. it is imposible to chase .. thereonly2 ompany register under that name and they are from Western Austalia , Perth..

SUREdeal, FRAUDULENT CO – Received this email today.Dear Valued Customer, If you placed an order with us between 26th December 2014 - 7th April 2015 and you are yet to receive that order it will not be fulfilled. Unfortunately, we are not in a position to provide you with the product or a refund. The only chance you have of receiving your money back is by… Read more

contacting the bank that your credit card is from and telling them what happened and asking them to help you get your money back.

We wish we could do more to assist you but our hands are tied and we sincerely apologise for any inconvenience this may have caused you.

Kind Regards

SUREdeal

Ripped OFF – After purchasing a produce and they didn't deliver they sent me a e-mail telling me to phone my bank. I did and the commonwealth bank will refund my money

They have closed their doors – I emailed after waiting six weeks for two different deals. Reply. We are no longer trading. They will attempt to refund my payment..... Hmmm

Nutribullet complete fraud from suredeal – I purchased a Nutribullet last year before Christmas from this fraudulent company Nutribullet. They kept saying that there was a hold up from their supplier in America... ?... what they were just plain fraudulent and knew that they were in trouble and continued to lie about their position.Most infuriating and disappointed at my journey through the online purchase..

Nutribullet – I, like everyone else purchased a Nutribullet in December. My bank had refused to issue a chargeback as it had been more than 90 days since the translation. I lodged a complaint with Consumer Protection and I have since had a Phone call and a letter saying that Suredeal will eventually get in contact with everyone to either offer the refund or… Read more

deliver the Nutribullet (customer choice). Consumer Protection said it will take some time for them to respond to everyone (not sure how long it takes to email all affected customers?)

So, if you have been unable to get refund by your bank, then watch this space. Hope this helps!!

Suredeal Not Trading! Got charged 5 times on 1 April, 2015.Check your Card Statement – Be warned. I purchased 2 dog harnesses on 21st February, 2015. Price $17 for one or $27 for 2. Well I received an email with 2 invoices/vouchers at $17 each, totalling $ 34.. I wrote on 2nd April, 2015 to say the 6 weeks delivery time is up and I have not received the goods and that I have been charged $17 each instead of $27. On 7th April, 2015 … Read more

Suredeal wrote and they have made a decision to close down and regret this. I went on their website and and it says "Sorry we are closed" . I thought it was closed for the night but had not time to check during trading hours. Well I thought I check on my computer and typed Suredeal not trading but nothing until I clicked on reviews. I was disgusted that so many people have been conned. Well I thought I check on my credit card statement and was shocked to find out Suredeal charged me on 1st April, 2015

4 x $34 and one at $17, plus my 1st charge of $34 on 21st February, 2015. In total I was charged $ 187. You all better check your Credit card Statement as some of you bought items just under $200 for drink processor and pool cover.

Faulty fitbit watch – Purchased a fit watch that was meant to count steps, calories, distance walked ,percentage od days movement and update data to mobile phone app. Then it was supposed to be reset for the next days . Counted steps and showed the watch display and did nothing else.Complained via email several times and was told to make a video of the problem despite… Read more

all of the detail I-gave them . The watch took ages to arrive , was meant to be sent by registered mail from Malaysia- it did not as Australia Post contacted me. It was sent by ordinary mail and sat in a hot letterbox. Total waste of time and money .Was told by the company that in order to gain a refund I need to send the item to Western Australia at my cost. Couldn't be bothered and am I glad that I didn't as they are out of business. No surprise to me that they failed

Nutri-Bullet – Purchased from SureDeal in Oct 2014, kept getting up date reminders of the due date being later and later and later.... Then an upgrade from a 600W to a 900W due to the delay in waiting. It arrived, and now doesn't work. Have email them and received a generic email "Dear Valued Customer, It is with sincere regret that we are advising you… Read more

that we have stopped trading.

Should you have any outstanding orders, please note we are no longer in a position to assist you with these but we will be doing all that we can to ensure you receive your order or a refund.

We sincerely apologise for any inconvenience this may cause you.

Kindest Regards

The SUREdeal Team"

What a joke. This machine would still be under warranty however who do I contact now for repair, replace or refund?

I was also waiting on a refund from a cafe I purchased a deal from them who have shut down. Guess I won't be seeing that refund anytime soon. DODGY!

Nutribullet – Same as everyone else. Purchased a Nutri Bullet 27/12/15. Many emails back and forth. Supplier had not come through. Wait - expect delivery in 7-10 days. This went on. Apparently was going to be credited $20 pft as if. Only to receive the email they are no longer trading. This is the 2nd time in 6 months this has happened. Can't believe I… Read more

got sucked in again. I am the queen of online shopping. Been doing it for years. How does this happen??? Can't believe that people can basically steal your money and there is nothing we can do. Shouldn't they be charged with theft? Losing my faith in humans.

Not happy Jam – There has been no reports of them closing in the media that I had noticed. I actually emailed them just before Easter and received a definite "you'll get it" even after some of these reviews were posted. So clearly they were lying. So I'll ring the bank and cancel the transaction. They have to prove I authorised it which means making contact or they automatically lose the money. :-(

Scam – I placed orders with Suredeal mid march and received confirmation of my orders by email, the money was debited from my account immediately. After not receiving my orders with the 3 weeks as advised, I followed up and received an email that they had closed up for business. I should have know their goods where too low priced for it not to be a scam. Lesson learned but very disappointed as items where for my granddaughters birthday.

Nutribullet bought 26 March – I've had no contact from Suredeal other than taking my $189. How come they were still selling 2 weeks ago when they stopped trading Dec? If they had am ABN then one would think our Aussie govt would step in. I didn't know I was scammed . Was following up its delivery as we were so excited as we not well off and it was a huge decision to buy it:-(

Surreal are a buch of THIEVES!!! – I purchased a NutriBullet very first week of January 2015 for the price of $179. Waited the 5 weeks they told it could take for the product to arrive. Nothing. After loads of emails back and forth, a credit of $20 that was NEVER credited back, more emails with false promises of dates for delivery of my purchase I just found out they are NOT… Read more

trading anymore. I am overseas at the moment and I will be going to CBA to request a refund when I come back in 2 weeks. We must do something to catch this guys. They are scammers and they should be caught. DON'T BUY ANYTHING FROM SPREETS EITHER as I believe they are part of this scheme as well.

I took a Nutribullet – Ordered in December. Like everyone else several emails to string me along. Have they sold them too cheap and unable to honour their contract. I really don't like that they have lied about them arriving in Australia and clearing customs etc. Very calculated excuses taken in good faith. How do you lodge a complaint with Dept of fair trading

Not Happy – Obviously this company knew they were going downhill but still took money from buyers. Disgusting. I will certainly think twice before purchasing online again.

SureDeal/Spreets, never again – Ordered the NutriBullet 27/12/2014, waited 5 weeks so made contact with Suredeal who were very apologetic for the delay. Third last email after threating them, they advised that they had credited my account with $20 for the inconvenience, but on checking my account, it wasn't there. Second last email, advised that the item had been sent but was… Read more

being held up in Australian Customs, "another Lie". New I had now been scammed, so advised them that if I hadn't received my order within 7 days, I would do what ever it takes and will be contacting the Consumer Affairs etc. which I did only to be advised that Suredeal is a us Business. Very next email from Suredeal was to advise me they had stopped trading, This is the first time I have been scammed buying online and will be doing plenty of research before using these type of online sellers again. I think its safe to say that all us suckers that purchased the NutriBullet deal from Spreets/Suredeal can kiss their money goodby

Dispute your payment and contact your bank to do a chargeback – This happened to me! I made the purchase and payment on 04.01.15, went back and forth we emails only to notice a couple of days on their website that they had 'closed'. I lodged a complaint with Fair Trading NSW and they gave me the suggestion to call my bank. I'm with ANZ, I explained the situation and that I had contacted Fair Trading. The… Read more

'Disputes Team' approved my dispute for the payment made back in January (over 4 months ago). They referred to it as a chargeback, meaning that I will be refunded by the bank, the $179 I paid, which will be in my account within 2-3 business days. ANZ will give SUREdeal 45 days to make contact with them (not me) and explain whether or not they have delivered the Nutri-Bullet (which I'm sure they won't since they haven't the entire time, why start now?) Please try this as I know I was not the only one scammed by this! Hope this helps!

They don't deserve a star but unfortunately it doesn't allow you to give a 0!

Nutri Bullet - Sure Deal – In the same boat as everyone else with this issue. Clearly these people couldn't deliver on anything they promised. I am surprised they advertise so much and only now we are seeing the fall out. I am referring the issue to the consumer and business services to see if they can look into it. Sorry to say, but glad that I am not alone in this situation.

Pool Blanket – We bought a pool blanket on the 19th March for AUD199.00 - so I am sure they where aware they where going out of business, I have been scamed. Called Consumer Affairs and they have said it is was a US business and gave me a www.bbb.org email address which was useless. Does anyone else have any other ideas???

Nutribullet – I thought I was the only one dealing with this company. All the emails about how it was held up etc.etc. etc. So upset!!! What a waste of money. Have contacted my bank and they will look into for me - This has been 4 months now waiting for product and I bought dog flea collars, they havent arrived either. Will definitely never buy from Spreets again - apparently they sent us to Suredeal.....

Same Issue with the Nutri-Bullet – Cant believe I have got sucked in by this - really should know better! What it has done for me is I can now stop receiving/reading all these Deal emails that come in - I would never trust purchasing from any of these sites - Spreets/Our Deal etc etc ever. Just wish I did my research first! I hope more and more people realize this and all these stupid companies go out of business!

SUREdeal failure – Yep, ditto. Just received email yesterday with the same bad news...... "It is with sincere regret that we are advising you that we have stopped trading as of today". What can one do to get their money back?

Nutri Bullet Rip Off – Same issue as everybody else, ordered 28/12/2014, had to chase up repeatedly, second last email, advised US supplier sent product 04/03/2015, held up here in Customs 18/03/2015. (Not so) Suredeal advised I will get an email with a tracking number by 27/03/2015. I followed up 02/04/2015 and now get a response saying they are no longer trading anymore. What the?! Stick to ebay!

SUREnodeal - who really don't deserve any stars but I had to give them a star or I couldn't post thi – Seems to be the common story here - I have just purchased a product for $189 and 2 weeks after ordering it have been told the company has ceased trading. They tell me in there email they will try to deliver the goods or refund my money. That certainly is not good enough and after reading how many other people have had this result don't hold… Read more

much hope of seeing either the product or the money. I work in the media industry which will come in very handy if I don't either receive the product or the money.