My favourite store to purchase from
Have used Surfstitch countless times over the year and have never had an issue with anything. Returns are free using parcel point and shipping is always super quick to metro adelaide. They have an awesome selection of clothes including kids and frequent sales. Thanks surfstitch!
Customer service leaves a lot to be desired - hidden T & Cs for outlet items
I purchased an item that was on sale. I checked the T & Cs and knew if it did not fit I could exchange the item for another size. It was too big so I contacted SurfStitch to return it for a credit/exchange. I was happy to receive a credit and use it toward a more expensive item as they had sold out of my original purchase. I was told that I couldn't return it for a credit or exchange because it came from their outlet store. On their website, on the product page, there was a tiny little DROP DOWN box claiming T & Cs apply. To know this, I had to...have noticed the drop-down box, which I did not. It is not obvious that something is from their outlet store when purchasing from the website. Their Return T & Cs do not mention that you cannot return outlet items. If it had, then I would have looked for the Outlet T & Cs. There was no other warning, even in the checkout procedure, that this item could not be exchanged. I'm surprised that a large company such as SurfStitch couldn't put customer service above a $60 sale. They have lost me as a customer. Buyer beware - locate their tiny T & C button to check if the item you are purchasing is from their outlet store, and drop down the information before purchasing.
Apparently my parcel was delivered.
I would not trust this company to have your goods delivered too you. Very unreliable.
Avoid this company
Avoid this company at all costs.my wife has wasted says trying to get a refund for an online order stolen in transit, despite photo evidence.
NOT to be trusted - go elsewhere.
Never ever had an issue
I keep buying here as I love the knitted sweaters for my 9yo in Eve Sister and Quicksilver, etc. I bought her a Patagonia jacket in M and she loves it, Munster Kids bathers and Billabong towel. Converse sneakers. It’s great for everything she could want and so handy to buy. I’ll keep coming back.
Fast, reliable postage and this is also why I keep coming back.
There sales are absolutely awesome too.
Super fast delivery and excellent quality products
Very very stoked with my delivery this morning- super fast delivery and my ocean and earth premium soft board racks are better than I expected. . FK Keysafe a winner! Thanks guys
Product never turned up. No tracking number sent. No customer service to help.
Ordered 3 items. 1 turned up and the other 2 never came. After down back and forth blaming billabong they just stopped responding. I’ve had to apply to small claims court to get my money back. Insane!!!
Never used this scam website.
Poor quality product and poor customer service
I purchased one from Surf Stitch and the stitching under the arm and down the side fell apart within 6 months. I sent it back to Surf Stitch and 5 weeks later it hasn’t been repaired and sent back.
For the price, you can buy 2 cheaper wetsuits and still have money left over.
Sure it’s warm, but what’s the point of paying that much for a wetsuit that falls apart?
Then trying to email a company that don’t entirely acknowledge the issue and just fob it off like you don’t matter is disappointing for a large company.
Slow express shipping
Expected faster processing - ordered on Sunday paid for express shipping - order not processed until late on Monday meaning express shipping wasn't very express as they missed the deadline to deliver to StarTrack - missed their deadline and my expectations.
Be careful of using their discount code
I used their code NEW25 for a 25% discount and it did not work and i paid full price. Have tried to contact them on numerous email addresses but no response. Pretty angry.
Text message marketing
Stop with your marketing text messages! You don't allow replies to your text messages and the link to stop them doesn't work.
I am so happy. Thankyou.
I ordered something 2 nights ago, it’s here already. I was sent 4 gift cards and tic tacs. I’m runningoutofwordsbutiamsohappywiththiscustomerservice,thankyou!
Too many faults - lost a loyal long time shopper
I have been shopping with surfstitch for 8+ years. I have always loved shopping with them, I much preferred the postage labels they used to include in the parcels for returns, just so much easier but I can live with having to print off my own returns label- until recently!
Their site has way too many faults and it’s an exspensive lesson for us poor buyers (that keep them in business I might add!)
On a number of occasions while checking out with humm there have been glitches resulting in money been taken out of my account and my humm account ...going into negative but no order on surfstitch’s end. Try to contact them and they don’t want to know anything about it, the fact that their site has errors to the point of money being deducted from my account and then them saying their in no order to fufill, and then them not wanting to fix the problem or refund the money. The next problem is returns - if you expect to return and item it’s a 50% chance the returns page won’t work, resulting in you been stuck with the item and out of pocket. I recently wanted to return some things I had bought to the total of $170! I submitted via the returns page, got the ‘your returns has been submitted’ and then nothing. Try to refresh and nothing, check my email nothing. Try to submitt the returns the next day and now it’s not working because it’s already been submitted? But I have no label. Try to contact customer service - we’ll good luck to that. No one is ever their to help. Now it’s over my returns period I can’t return! Even though I submitted the returns within the return period. Now I am out of pocket $170 with crap I don’t want! I’m over their mess ups. The customer service is crap, and no one wants to help. I’ll never shop with this bunch of knobs again, and judging by other reviews it sounds like most people are heading that way. I guess that’s what happens when you treat your customers that way, word gets around fast and sooner or later you’re out of business. Just a bit of food for though Surfstich!
Not a huge fan of the shopping experience.
Customer service is just OK. Personally won't be shopping there again.
Quality of clothes is good, depending on the brands. :)
Promo code did not work but happy with products received
Promo code didn’t work however items are excellent. Prices reasonable but expected a little cheaper during Boxing Day sales, but thank you for very fast shipping
Questions & Answers
On average, what quality is the material of Surfstitch clothing? Are they longer lasting than for example, Target?
The quality is great, better than average! Have been buying clothes off Surf Stitch for years. Even the less known brands that we've purchased have laundered well and lasted the test of time. Wouldn't even compare them to target, you can buy styles from SS that you won't see everyone else wearing!
Surfstitch carry so many different labels. Most of them popular and widely known. Some of the garments are disappointing , but generally they are as I expected. Surfstich as a company to deal with has been excellent. I have placed many orders, no errors no faulty merchandise and extremely fast dispatch.
What do you do if you cant remember your order number but you want to return something?
Check your email for the confirmation email, or login to your surf stitch acc. Do you still have the invoice that came with the delivery?
Can you use 2 payment methods when buying something on surfstitch?
Sorry - I have no idea. You would have to contact them.
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Ugg Boots and Work/Trade/Heavyduty Boots|
|Clothing Type||Activewear, Baby & Toddler, Children, General / Everyday, Outdoor / Hiking and Swimwear|
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