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Faulty product: Terrible customer service
Have had the most terrible customer service from this business. Bought a Rip Curl surfers tidal watch through them. The watch after a short period of use had moisture appear inside the watch and kept turning off. Contacted surfstitch to have it replaced. They asked to have it sent back to them for evaluation despite the photos clearly shows water droplets inside the watch and being well within warranty. They have now had the watch for almost 2 months and are not responding to any emails for an update. Have called their customer service number a...nd keep getting disconnected. This should have been a 'hassle free' faulty product exchange. At this point not sure how to get our money back. Ripcurl would surely not be wanting this sort of customer service associated with their products.
Items not received!!!
I placed an order nearly a month ago. One item was missing and has never been received. I continue to chase up this company but I am losing hope. Limited and generic responses received and then nothing at all.
Convoluted and challenging. AVOID!!
Perfect service. No complaints!
I was a bit worried about the bad reviews of this online store but nothing went wrong with my order. The order was shipped the day after it was placed and the items arrived a few days later. The items were as described and fitted me nicely. I even got some food treats and vouchers which exceeded my expectations! That being said, some brands are shipped by their partner companies so the items may arrive separately and within different time frames.
I purchased a watch $280 it was faulty I returned it in January! A total joke
And still no refund AVOID!!
Terrible customer service
I signed up to buy certain items and they sent me a code that says $20 off for orders over $100 full priced items. So i follow the instructions and picked 3 items I needed full priced for $120 and was trying to apply the code and it did not work, I connected to chat and a guy called "Ben" suggests i should call them for a more "personalised service and solution" - yes thats exactly what he said. So i called them and guess what they cut the call with automated voicemail suggesting to chat. So i went back to chat, "jessie" connected and NEVER RESPONDED!! Utter waste of time and will never buy anything from them.
Despite reasonable priced products (which I haven't yet to receive), the default courier (Courier Please) will never delivery your stuff, simply just leave a card and run and lie on the tracking page saying nobody was home, there was no re-delivery, no apology, and you have to pick it up in person during business hours. If you want to buy product from this place think twice, because you might not able to get your stuff.
No Refunds despite no stock
I ordered and paid for garmet that was listed as "In Stock". Got an email two days later that it was "Out Of Stock", the boilerplate mass-emaul. promised a refund, but I never one. Emailed them but no response. BEWARE!
Always 5 stars!
Love the sales, love the ease of the website and absolutely love how quick you post things out.
Bought partners adidas work shoes, kids leather school Nike shoes, the twins converse, daughters swimming carnival Roxy outfit and bag. Can always find what I want on here :)
Postage is always super quick too with them always processing the same day.
Thanks to Jennifer for assisting me on my current order too :)
Don't buy they are scammers
Placed an order for a product on December and haven't received it. Had to contact them after nearly 1 months of waiting and they said it wasn't cancelled but they didn't give any email saying that. They also didn't refund me. Lost my hard worked salary and honestly don't know why they are doing this.
Double the cost deducted from my account
Purchased a jacket online advertised at 50% off but the money was deducted twice so ended up paying full price.
Terrible customer service
I ordered Christmas gifts for my son in November. Was advised that they shipped on the 23rd of November. When I tracked the shipment a few days before Christmas to see if they were likely to arrive, the parcel had been collected by the courier on 2nd of December, with no further updates.
It took me ages to actually manage to speak to someone there - emails sent to the address on their website bounced back as undeliverable and half the time the phone line just had a pre-recorded message then hung up in my ear. Finally managed to speak to someon...
Not worth it
Not worth shopping with these guys. still waiting on a delivery from late November. Every other aussie shop has delivered within a week. after one of my parcels arrived there were scuff marks all over the brand new white shoes i bought. customer service is slow and doesn’t help you
Poor description and quality bodyboard VS
Purchased the $139 VS bodyboard said comes with leash actual leash poor quality just piece of thin fabric not appropriate length
hard to rate a product i have not recieved
ordered product on 8th November - still waiting 9th December. Dont try the customer service line - rings for a bit then hangs up on you. Supposedly they get back to you - but they dont. The irony is I am being spammed by emails saying 'order now for xmas delivery!!' - maybe thats Xmas 2022 if you are lucky
Rash Vest way too small
The rash vest was way too small. The shorts were the wrong colour.
Website was fine. Range was fine. Quality seems fine.
Questions & Answers
On average, what quality is the material of Surfstitch clothing? Are they longer lasting than for example, Target?
The quality is great, better than average! Have been buying clothes off Surf Stitch for years. Even the less known brands that we've purchased have laundered well and lasted the test of time. Wouldn't...even compare them to target, you can buy styles from SS that you won't see everyone else wearing!
Surfstitch carry so many different labels. Most of them popular and widely known. Some of the garments are disappointing , but generally they are as I expected. Surfstich as a company to deal with has...been excellent. I have placed many orders, no errors no faulty merchandise and extremely fast dispatch.
What do you do if you cant remember your order number but you want to return something?
Check your email for the confirmation email, or login to your surf stitch acc. Do you still have the invoice that came with the delivery?
Can you use 2 payment methods when buying something on surfstitch?
Sorry - I have no idea. You would have to contact them.
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Ugg Boots and Work/Trade/Heavyduty Boots|
|Clothing Type||Activewear, Baby & Toddler, Children, General / Everyday, Outdoor / Hiking and Swimwear|
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