1 photo
SurfStitch

SurfStitch

3.3 from 285 reviews · View Statistics
See the Best Underwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for SurfStitch? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
HCL
HCLSydney, NSW

Faulty product: Terrible customer service

published
  • Thumbnail
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Items not received!!!

published

I placed an order nearly a month ago. One item was missing and has never been received. I continue to chase up this company but I am losing hope. Limited and generic responses received and then nothing at all.
Convoluted and challenging. AVOID!!

Product Quality
4/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Sonia
Sonia
  • 3 reviews
  • 2 likes

Perfect service. No complaints!

published

I was a bit worried about the bad reviews of this online store but nothing went wrong with my order. The order was shipped the day after it was placed and the items arrived a few days later. The items were as described and fitted me nicely. I even got some food treats and vouchers which exceeded my expectations! That being said, some brands are shipped by their partner companies so the items may arrive separately and within different time frames.

  • Thumbnail
Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Tricia montgomery
Tricia montgomery
  • 3 reviews
  • 1 like

No refund!

published

I purchased a watch $280 it was faulty I returned it in January! A total joke
And still no refund AVOID!!

Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how SurfStitch compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Nat
NatGreater Melbourne (Inner), VIC

Terrible customer service

published

I signed up to buy certain items and they sent me a code that says $20 off for orders over $100 full priced items. So i follow the instructions and picked 3 items I needed full priced for $120 and was trying to apply the code and it did not work, I connected to chat and a guy called "Ben" suggests i should call them for a more "personalised service and solution" - yes thats exactly what he said. So i called them and guess what they cut the call with automated voicemail suggesting to chat. So i went back to chat, "jessie" connected and NEVER RESPONDED!! Utter waste of time and will never buy anything from them.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Terrible Courier!

published

Despite reasonable priced products (which I haven't yet to receive), the default courier (Courier Please) will never delivery your stuff, simply just leave a card and run and lie on the tracking page saying nobody was home, there was no re-delivery, no apology, and you have to pick it up in person during business hours. If you want to buy product from this place think twice, because you might not able to get your stuff.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
John N.
John N.Hunter Region, NSW
  • 50 reviews
  • 135 likes

No Refunds despite no stock

published

I ordered and paid for garmet that was listed as "In Stock". Got an email two days later that it was "Out Of Stock", the boilerplate mass-emaul. promised a refund, but I never one. Emailed them but no response. BEWARE!

Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Teagan H.
Teagan H.
  • 7 reviews
  • 1 like
  • Verified

Always 5 stars!

published

Love the sales, love the ease of the website and absolutely love how quick you post things out.
Bought partners adidas work shoes, kids leather school Nike shoes, the twins converse, daughters swimming carnival Roxy outfit and bag. Can always find what I want on here :)

Postage is always super quick too with them always processing the same day.

Thanks to Jennifer for assisting me on my current order too :)

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Leo
LeoSydney, NSW

Don't buy they are scammers

published

Placed an order for a product on December and haven't received it. Had to contact them after nearly 1 months of waiting and they said it wasn't cancelled but they didn't give any email saying that. They also didn't refund me. Lost my hard worked salary and honestly don't know why they are doing this.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how SurfStitch compares to other Underwear Shops & Brands

Know better, choose better.

Compare all

Double the cost deducted from my account

published

Purchased a jacket online advertised at 50% off but the money was deducted twice so ended up paying full price.

Product Quality
5/5
Incentivised Review No
Fiona M.
Fiona M.
Similar opinion? Write a review on ProductReview.com.au!
ARR1985
ARR1985Greater Melbourne (Outer), VIC

Terrible customer service

published
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Not worth it

published

Not worth shopping with these guys. still waiting on a delivery from late November. Every other aussie shop has delivered within a week. after one of my parcels arrived there were scuff marks all over the brand new white shoes i bought. customer service is slow and doesn’t help you

Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Underwear Shops & Brands

Find out how SurfStitch compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Mel
MelSouth East Queensland, QLD

Poor description and quality bodyboard VS

published

Purchased the $139 VS bodyboard said comes with leash actual leash poor quality just piece of thin fabric not appropriate length

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
erin
erinMOUNT MARTHA
  • 2 reviews
  • 5 likes

hard to rate a product i have not recieved

published

ordered product on 8th November - still waiting 9th December. Dont try the customer service line - rings for a bit then hangs up on you. Supposedly they get back to you - but they dont. The irony is I am being spammed by emails saying 'order now for xmas delivery!!' - maybe thats Xmas 2022 if you are lucky

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Rash Vest way too small

published

The rash vest was way too small. The shorts were the wrong colour.

Website was fine. Range was fine. Quality seems fine.

Product Quality
4/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Michael and Leanne
Michael and Leanneasked

On average, what quality is the material of Surfstitch clothing? Are they longer lasting than for example, Target?

2 answers
MY OPINION
MY OPINION
miki7788
miki7788
Liam Dickson
Liam Dicksonasked

What do you do if you cant remember your order number but you want to return something?

1 answer
Steph
Steph

Check your email for the confirmation email, or login to your surf stitch acc. Do you still have the invoice that came with the delivery?

stewy
stewyasked

Can you use 2 payment methods when buying something on surfstitch?

1 answer
Gracie308
Gracie308

Sorry - I have no idea. You would have to contact them.

See all SurfStitch questions

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Ugg Boots and Work/Trade/Heavyduty Boots
Clothing TypeActivewear, Baby & Toddler, Children, General / Everyday, Outdoor / Hiking and Swimwear
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.