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SurfStitch

SurfStitch

3.5 from 257 reviews · View Statistics

Reviews

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J000
J000Metropolitan Adelaide, SA
  • 9 reviews
  • 2 likes

My favourite store to purchase from

published

Have used Surfstitch countless times over the year and have never had an issue with anything. Returns are free using parcel point and shipping is always super quick to metro adelaide. They have an awesome selection of clothes including kids and frequent sales. Thanks surfstitch!

Product Quality
Shipping

Customer service leaves a lot to be desired - hidden T & Cs for outlet items

published
Incentivised ReviewNo
Return Claim MadeYes

Apparently delivered

published

Apparently my parcel was delivered.
I would not trust this company to have your goods delivered too you. Very unreliable.

Product Quality
Shipping
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scambuster
scambusterSydney, NSW
  • 6 reviews
  • 2 likes

Avoid this company

published

Avoid this company at all costs.my wife has wasted says trying to get a refund for an online order stolen in transit, despite photo evidence.
NOT to be trusted - go elsewhere.

Product Quality
Shipping
LIW
LIWHobart, TAS
  • 23 reviews
  • 4 likes

Never ever had an issue

published

I keep buying here as I love the knitted sweaters for my 9yo in Eve Sister and Quicksilver, etc. I bought her a Patagonia jacket in M and she loves it, Munster Kids bathers and Billabong towel. Converse sneakers. It’s great for everything she could want and so handy to buy. I’ll keep coming back.

Fast, reliable postage and this is also why I keep coming back.

There sales are absolutely awesome too.

Product Quality
Shipping

Super fast delivery and excellent quality products

published

Very very stoked with my delivery this morning- super fast delivery and my ocean and earth premium soft board racks are better than I expected. . FK Keysafe a winner! Thanks guys

Product Quality
Shipping
Paul B
Paul BGreater Melbourne (Inner), VIC
  • 4 reviews

Product never turned up. No tracking number sent. No customer service to help.

published

Ordered 3 items. 1 turned up and the other 2 never came. After down back and forth blaming billabong they just stopped responding. I’ve had to apply to small claims court to get my money back. Insane!!!
Never used this scam website.

Product Quality
Shipping
Danny Sampson
Danny SampsonSydney, NSW

Poor quality product and poor customer service

published
Product Quality
Shipping
Matt
MattIllawarra, NSW
  • 2 reviews

Slow express shipping

published

Expected faster processing - ordered on Sunday paid for express shipping - order not processed until late on Monday meaning express shipping wasn't very express as they missed the deadline to deliver to StarTrack - missed their deadline and my expectations.

Shipping
Incentivised ReviewNo
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Be careful of using their discount code

published

I used their code NEW25 for a 25% discount and it did not work and i paid full price. Have tried to contact them on numerous email addresses but no response. Pretty angry.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Hayley
HayleyGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 32 likes

Text message marketing

published

Stop with your marketing text messages! You don't allow replies to your text messages and the link to stop them doesn't work.

Product Quality
Shipping
Ben Greenhill
Ben GreenhillNorth-West & West coast, TAS

I am so happy. Thankyou.

published

I ordered something 2 nights ago, it’s here already. I was sent 4 gift cards and tic tacs. I’m runningoutofwordsbutiamsohappywiththiscustomerservice,thankyou!

Product Quality
Shipping
Emma
EmmaPerth, WA
  • 12 reviews
  • 2 likes

Too many faults - lost a loyal long time shopper

published
Product Quality
Shipping
Incentivised ReviewNo
Jess
JessSydney, NSW

Customer Service..

published

Not a huge fan of the shopping experience.
Customer service is just OK. Personally won't be shopping there again.

Quality of clothes is good, depending on the brands. :)

Product Quality
Shipping
Chase333
Chase333Sydney, NSW
  • 5 reviews
  • 8 likes

Promo code did not work but happy with products received

published

Promo code didn’t work however items are excellent. Prices reasonable but expected a little cheaper during Boxing Day sales, but thank you for very fast shipping

Product Quality
Shipping
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Page 1 of 18

Questions & Answers

Michael and Leanne
Michael and Leanneasked

On average, what quality is the material of Surfstitch clothing? Are they longer lasting than for example, Target?

2 answers
MY OPINION
MY OPINION

The quality is great, better than average! Have been buying clothes off Surf Stitch for years. Even the less known brands that we've purchased have laundered well and lasted the test of time. Wouldn't even compare them to target, you can buy styles from SS that you won't see everyone else wearing!

miki7788
miki7788

Surfstitch carry so many different labels. Most of them popular and widely known. Some of the garments are disappointing , but generally they are as I expected. Surfstich as a company to deal with has been excellent. I have placed many orders, no errors no faulty merchandise and extremely fast dispatch.

Liam Dickson
Liam Dicksonasked

What do you do if you cant remember your order number but you want to return something?

1 answer
Steph
Steph

Check your email for the confirmation email, or login to your surf stitch acc. Do you still have the invoice that came with the delivery?

stewy
stewyasked

Can you use 2 payment methods when buying something on surfstitch?

1 answer
Gracie308
Gracie308

Sorry - I have no idea. You would have to contact them.

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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Ugg Boots and Work/Trade/Heavyduty Boots
Clothing TypeActivewear, Baby & Toddler, Children, General / Everyday, Outdoor / Hiking and Swimwear
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