Swarovski

Swarovski

Swarovski
1.8

177 reviews

PositivevsNegative
17% · 30142 · 80%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
2.5
Shipping
2.4
Customer Service
2.7
Brand Manager for Swarovski? Claim your listing.

Reviews

177 reviews
Roslyn Manning
Roslyn Manning
  Physical store

Happy

The two staff at Mandurah Forum shop were fantastically helpful. I was looking to replace my old Swarovski tennis bracelet which I have worn continuously for many years. Unfortunately Swarovski no longer make the exact same bracelet but Mel and Met managed to find me one within minutes. They helped me buy it online and it was delivered to my door the next day. The best customer service I have had in years. Thanks ladies. Big tick ✔️ Show details
Furiouscustomer
FuriouscustomerSydney2 posts
  Online store

"Gift wrapping" is a joke

I bought a bracelet online (click and collect) and paid an extra $5.50 for gift wrapping. When I went to the store to collect the gift, it was handed to me in a white bag with a bit of pink ribbon. I stated that I had paid extra for gift wrapping and was told - that was the gift wrapping. I pointed out that it looked nothing like the images online and asked for my $5.50 back. I was told I had to contact customer service. I did this - the "chat" function is a disaster and when I phoned, I was again told "thats the wrapping". The pictures on the website DO NOT reflect what you actually get and the customer service is socking. I feel ripped off. Show details
Product Quality
Lis
Lis
  Swarovski

Poor quality

This jewellery is just bad quality and will not last much longer than the warranty period after which Swarovski is not interested and in addition, you can’t even get a repair without visiting a shop. It’s way too expensive to last only a year or so. Clearly their “ Sustainability policies don’t extend to the life of the product their Show details
Sara
Sara3 posts
  Online store
Christian
Christian
  Online store

I WISH I COULD PUT NEGATIVE STARS

Worst quality jewelry I have ever purchased. The pink matrix tennis bracelet fell off my wrist twice and the second time i didn't even know and lost my bracelet. The clasp is the most important thing that you should be able to rely on and it was the worst thing about it. The product is also so overpriced. The customer service hung up on me and did not offer any compensation or a replacement and only offered a 10% "welcome" discount which is rediculous considering a $330 bracelet just fell off my wrist after owning it for a week and only going out for dinner. Show details
Tracy
Tracy4 posts
  Physical store

NEVER BUY ANYTHING FROM THE COLLINS STREET STORE

care more about the packaging being returned in original condition. Show details
Jennie Jay
Jennie Jay
  Physical store
kjy
kjy2 posts
  Physical store

Bad customer service

I shopped online and chose click n collect order option. It was a gift and i asked for a gift receipt and the lady at the fountain gate store told me they cant give one because its online order and asked me to use the original receipt instead (not politely). Although i cant find fault with the jewellery, i really didnt like the attitude of the sales person and would think twice about visiting the store again. Show details
Customer Service
Kquill
KquillGreater Melbourne (Outer), VIC9 posts
  Physical store

Stylish pen

The swarovski pen I purchased as a gift.

I chose it because it looks classy.

The pen writes effortlessly and feels comfortable in your hand.

The staff at the store in Melbourne Collins st were lovely. Show details

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Juz
JuzSouth East Queensland, QLD4 posts
  Verified Online store

Stunning ornaments, great collectors item

The quality is outstanding. Exceeds customer expectations. Reasonably priced. Online service very user friendly. Prompt delivery. Items in excellent condition when arrived to destination. Show details
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Helen Hodgman
Helen HodgmanGreater Melbourne (Outer), VIC2 posts
  Fair Incentive Physical store
Stellar J.
Stellar J.Hobart, TAS2 posts
  Physical store

Reading Frames are terrible!!

I'll be glad to replace my Swarovski frames. Terrible quality. The arm screws continuously come loose and the frames go out of shape so they are stretched and the arms are floppy. So uncomfortable and ive is put up with it for a year. So disappointed. Looking forward to binning them in 2024. Show details
Paul
PaulSydney, NSW2 posts
  Physical store

Cannot buy product without joining their club

My wife has been looking at a set of Cheetah's for some time. I thought i would like to buy them for our wedding anniversary. We attended the Eastgardens store and asked to buy them. We were told as they were as special edition, we had to join thier club 1 year $70 and 3 years $160. All we wanted was to buy the goods and not have to join the club but to no avail. We left the store and did not purchase the Cheetah's. What has happened to just buying a product without giving all your details (and the resulting marketing material that follows) So they have lost a sale. Now i have to find another present for my wife. Show details
Upset
Upset
  Online store

I received a used item for my 10th Anniversary as a gift from hubby :(!

I received a pendant from my husband for our 10th anniversary. It did not come in the protective film that it usually comes with, and that's okay, but it clearly looked like either someone used/returned it or it was a display item. It had fine scratches and looked like it was exposed to the elements. I tried to complain but they just apologized and asked me to return it. I realized today that I have to pay for the shipping!!! Why should I? They ruined our anniversary gifting and now they want me to pay for shipping as well? Show details
Rhianna13
Rhianna13Peel, WA4 posts
  Online store

too small

ordered some stud type earrings, which looked gorgeous on the model in the photos but too small. Look rather tacky and insignificant in real life. I think they must choose models with the smallest ears then blow the images of the jewellery up. I probably won't wear them, so a waste of money Show details
Product Quality
Shipping

Questions & Answers

Rarerity D.
Rarerity D. · Swarovski

I would like a refund for the two items I purchased online.
thankyou

Chelsea
Chelsea  

Are you asking for a refund, or just letting people know you want one? This is not Swarovski’s page, they will never see your comment here. Don’t want you to be waiting forever...

Meshelle T.
Meshelle T. · Swarovski

Anyone else had issues with black phone case? $119 and it's rubbish.
Brand new watch $1,000 band deteriorated in just a few months and customer service couldnt care less.

Nuchy C
Nuchy C · Online store

I return Swarovski that I purchase online. Why I need to pay for the postage?

Debra
Debra  

Nothing to do with me. What the hell are you talking about? Remind me not to buy Swaroski from.

Chelsea
Chelsea  

This isn’t Swarovski’s website. They won’t answer your question here

See all Swarovski questions

Details

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