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Called about a part. Was quoted "approx $42 but will confirm once availability is confirmed". Other retailers have same price. Called three more times in two days to chase up only to be told price was now $79 with no explanation when I questioned the price hike. Not the first time I have been over-charged by the same store. But is the last.
Phenomenal service and helpfulness
Firstly, I had an issue with a very old Onga pump that needed some screws replaced. Despite many trips to hardware stores and online I could not find any. As a last resort I dropped into Swimart at Browns Plains on a Sunday, just before closing time. Steve went above and beyond as he scoured the back room for screws that may match the one that I had. After ten minutes and past closing time he was able to find six that were close of which two did the job. I cannot thank him enough for his help.
Secondly, I purchased a Chlorinator online t...hat was on sale and well below retail prices locally. Steve and Jaunita did not hesitate and provide a quote for installing the chlorinator and some extra valves that I needed. Wayne turned up as quoted and did a great, professional job. We have an unusual setup to the pool but it has all worked brilliantly. I highly commend Browns Plains Swimart - I have always had great dealings with them and always found the parts that I need.
Swimart Rose Bay
Stay away from Swimart Rose Bay. Worst customer service. Very disappointing that the recent change in ownership has not meant a better attitude to customer service. They took over 5 weeks to repair a broken pool pump which was still under warranty. After finally repairing the pump, they do not see it as their responsibility to get the pool back to safe swimming levels. (They did offer to do a treatment to the pool at the cost of $2,400!!!)
I was a committed customer for over 10 years at Swimart Malvern, recently I was treated terribly!
I was an ongoing customer for over 10 years at Swimart Malvern. I purchased all my pool needs from them, as I wanted to get the best advise on how best to maintain my pool - it was great over time, but recently their service was terrible. I purchased and paid Swimart Malvern to install a new Waterco filter system a year ago. The filter now has connection issues, i.e. leakages. No accountability nor any suggestions to rectify the issue, instead put the blame on me. No ownership and accountability on their quality of work!
If quality of products and services, where they help resolve your pool issues, this is not the place! I am going elsewhere!
lazy and do not clean well
Swimart Carlingford are overpriced - check with the other pool people in the area - they are much more expensive. Their job is sub standard. The pool was still dirty after they had been - so much so that I didn't even know that they had done the pool. I would steer well clear.
Constant sms spam messages under their name not number so can't be blocked.
Constant sms spam messages under their name not number so can't be blocked. They are ignoring opt-out requests. I'll never deal with them again. Make your own decision about dealing with them, but think carefully first.
Swimart should be ashamed!
I just started to use Swimart to maintain my pool when I was told that I needed a new chlorinator, a new filter and that my pool pump was a dodgy brand, too big for my pool and that it would be costing too much money to run. To replace all of this equipment would have cost more than $5,000, money wasted on equipment I didn't need! Swimart were taking advantage of my lack of knowledge on pool equipment and how to maintain a pool. I ordered new equipment from Swimart before Christmas but I was told I had to wait until after Christmas for deliv...ery. My pool went green on Christmas Day 2019 even though Swimart had attended my pool the day before! I was given advice by my family not to buy new equipment but to clean the chlorinator in acid and replace the media in the filter. I did this and my pool equipment was back working perfectly straight away. It has been 6 weeks now since Christmas and I have my pool tested once per week and have not required to put in any pool chemicals other than acid into my pool. My pool is sparkling clean! I contacted Swimart's head office and I was told to speak to their rep who has been rude to me. If I was Swimart I would remove this Gold Coast agent from the Swimart brand. It is shameful behaviour.
Swimart Tingalpa - What a disappintment
This is a store that I would give a wide berth too. We have been going there for years, spending significant amounts of money. We had a faulty chlorinator and they recommended the Waterco brand as a replacement with a price of $1400, as it was the best on the market (Their words). Within a relatively short period of time we had a failure, they had to come out and fix under warranty (Still cost a few hundred dollars in chemicals to fix the pool back up). At the 2x year 3x month mark the chlorinator failed again, with only a 2x year warranty. Swi...mart came out and replaced the chlorinator cell after 2x weeks and considerable phone calls, telling us that as a sign of good will would replace the unit at no charge. Approximately a week later we received an email with a bill attached. Believing it an error we called the store and discussed the above. We then received another bill with a reduced cost. We again corresponded with them but they were unwilling to honour their phone agreement so we were left with the cost. I will never return to this store or use another Waterco product again.
Don't use swimart!
Shop staff measured my filter cartridge and placed the order. Few days later I received a different mode. When I call them back the staff was really rude and told me that the one I am after is different price (around $200 extra).they made mistake give me the wrong price! However on the receipt the item I am after is $170( With current model number on it). Please see the pic I uploaded! Never gonna go there again!
Swimart! what is the real price in your system? $170 or $375?
I use service once a week. With their guidance, very easy to maintain pool. Great help when Council wanted me to change the gate. Much better than my previous pool people.
Ripoff prices for replacement cartridges
Charged $447.70 for an Opal 180 cartridge from Swimart Dural.... silly me without checking online.
Now discover can buy same cartridge from $136 - $159 (plus small delivery fee)
Never buy anything from this Swimart without checking their prices!!
SWIMART NORTH STRATHFIELD
Excellent service and knowledgeable staff.
Definitely recommended if you want to have your pool clean and shiny. Great product collection, slightl more expensive.
Shop is very close to my property and convenience location.
The reviewer stated that an incentive was offered for this review
Cannot recommend Swimart Balwyn. 2 visits later, problem with solar sensor still not rectified. Poor communication by service staff( solved with 10 min by another company). Unable to post review on their website- only positive reviews available!
Swimart Rose Bay
exceptional service, awesome knowledgeable team and will go out of their way to make your swimming experience amazing. I was advised exceptionally well by Oliver in the store about how to turn around my green pool and when the other young technician came over to check my filter not priming it was also a great experience with the problem solved quickly.
Will use again and recommend to friends for sure.
I gave swimart a chlorinator for repair. They rang and said it cost $629.00 for repairs and a new cell. I checked on the web and the price for a new cell was $460.00. 2 other local swimart stores charge $570.00. When I told them i only wanted to pay for the chlorinator they said the cost was $130.00. I asked how is it that if the cell cost $570.00 at other stores why was my cost $130.00. Their reply was their price for the cell was $680.00 and they made a mistake with the first quote. Needless to say I won't be dealing with these operators again.
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