lazy and do not clean well
Swimart Carlingford are overpriced - check with the other pool people in the area - they are much more expensive. Their job is sub standard. The pool was still dirty after they had been - so much so that I didn't even know that they had done the pool. I would steer well clear.
Constant sms spam messages under their name not number so can't be blocked.
Constant sms spam messages under their name not number so can't be blocked. They are ignoring opt-out requests. I'll never deal with them again. Make your own decision about dealing with them, but think carefully first.
Swimart should be ashamed!
I just started to use Swimart to maintain my pool when I was told that I needed a new chlorinator, a new filter and that my pool pump was a dodgy brand, too big for my pool and that it would be costing too much money to run. To replace all of this equipment would have cost more than $5,000, money wasted on equipment I didn't need! Swimart were taking advantage of my lack of knowledge on pool equipment and how to maintain a pool. I ordered new equipment from Swimart before Christmas but I was told I had to wait until after Christmas for deliv...ery. My pool went green on Christmas Day 2019 even though Swimart had attended my pool the day before! I was given advice by my family not to buy new equipment but to clean the chlorinator in acid and replace the media in the filter. I did this and my pool equipment was back working perfectly straight away. It has been 6 weeks now since Christmas and I have my pool tested once per week and have not required to put in any pool chemicals other than acid into my pool. My pool is sparkling clean! I contacted Swimart's head office and I was told to speak to their rep who has been rude to me. If I was Swimart I would remove this Gold Coast agent from the Swimart brand. It is shameful behaviour.
Swimart Tingalpa - What a disappintment
This is a store that I would give a wide berth too. We have been going there for years, spending significant amounts of money. We had a faulty chlorinator and they recommended the Waterco brand as a replacement with a price of $1400, as it was the best on the market (Their words). Within a relatively short period of time we had a failure, they had to come out and fix under warranty (Still cost a few hundred dollars in chemicals to fix the pool back up). At the 2x year 3x month mark the chlorinator failed again, with only a 2x year warranty. Swi...mart came out and replaced the chlorinator cell after 2x weeks and considerable phone calls, telling us that as a sign of good will would replace the unit at no charge. Approximately a week later we received an email with a bill attached. Believing it an error we called the store and discussed the above. We then received another bill with a reduced cost. We again corresponded with them but they were unwilling to honour their phone agreement so we were left with the cost. I will never return to this store or use another Waterco product again.
Don't use swimart!
Shop staff measured my filter cartridge and placed the order. Few days later I received a different mode. When I call them back the staff was really rude and told me that the one I am after is different price (around $200 extra).they made mistake give me the wrong price! However on the receipt the item I am after is $170( With current model number on it). Please see the pic I uploaded! Never gonna go there again!
Swimart! what is the real price in your system? $170 or $375?
I use service once a week. With their guidance, very easy to maintain pool. Great help when Council wanted me to change the gate. Much better than my previous pool people.
Ripoff prices for replacement cartridges
Charged $447.70 for an Opal 180 cartridge from Swimart Dural.... silly me without checking online.
Now discover can buy same cartridge from $136 - $159 (plus small delivery fee)
Never buy anything from this Swimart without checking their prices!!
SWIMART NORTH STRATHFIELD
Excellent service and knowledgeable staff.
Definitely recommended if you want to have your pool clean and shiny. Great product collection, slightl more expensive.
Shop is very close to my property and convenience location.
The reviewer stated that an incentive was offered for this review
Cannot recommend Swimart Balwyn. 2 visits later, problem with solar sensor still not rectified. Poor communication by service staff( solved with 10 min by another company). Unable to post review on their website- only positive reviews available!
Swimart Rose Bay
exceptional service, awesome knowledgeable team and will go out of their way to make your swimming experience amazing. I was advised exceptionally well by Oliver in the store about how to turn around my green pool and when the other young technician came over to check my filter not priming it was also a great experience with the problem solved quickly.
Will use again and recommend to friends for sure.
I gave swimart a chlorinator for repair. They rang and said it cost $629.00 for repairs and a new cell. I checked on the web and the price for a new cell was $460.00. 2 other local swimart stores charge $570.00. When I told them i only wanted to pay for the chlorinator they said the cost was $130.00. I asked how is it that if the cell cost $570.00 at other stores why was my cost $130.00. Their reply was their price for the cell was $680.00 and they made a mistake with the first quote. Needless to say I won't be dealing with these operators again.
Swimart Rose Bay - appalling customer service in every aspect
I signed up for regular pool cleaning. Each time, the cleaner put used chemical bags in the wrong garbage or recycling bins, and left spilt chemicals on pool surrounds. There was no communication from the shop about what, if any, services such as backwashing the filter were actually performed on each visit.
The shop took an automatic credit card payment without notifying me, and also emailed an invoice requesting payment, which I paid. After nearly 4 months and multiple calls and visits, I am still receiving demands for a payment I have made twice. Last phone call the manager hung up on me.
- Verified customer
Unimpressed poolpipe repairs
Been dealing with Swimart Tingalpa for some time so got them in to do some pipe repairs and modifications and ended up having 2 leaks from the repairs they did and when I got them back several days late to fix their repairs they were going to charge me additional costs to repair their leaking joints.I did the repairs myself because the pump and chlorinator wouldn't run and starting to lose the pool with the summer heat, needless to say this is now one non returning customer
Bought a pool pump and filter online for a quarter of the price similar brands and when asked to install they didn’t have any available time except if you bought it from them!! At 3 times the price even installed. I buy all my chemicals from this business For my pool and have done for years. I am disappointed that even though I have supported their business for all this time and they dismissed me because I was trying to save some money on equipment. I’m resurfacing my pool and that’s not a cheep exercise so any expense saved is appreciated. So ...I will not be ever buying anymore chemicals from swimsmart erindale or asking for advise from this business anymore. They are obviously more about the money they can get from you then the help and advise they can give you...very disappointed in the response and will not support business who don’t support people!!
Dissatisfied customer. Don't let them near your pool
I have just spent $250 to fix the mess that swimmart has left my pool in. The boy they sent had no idea how to properly clean the pool and it went green. He had the clorinator on the lowest setting there was mould growing on the steps and algae in the water. I asked him what happened and all I got from him was I dont know what went wrong. I called them to complain and was screamed at by the operator who told me its not our fault your pool went green. I called pool werx and the guy found out the settings were wrong on the pump and it cost me $25...0 for him to cone out 3 times to fix the problem. Dont let swimmart anywhere near your pool. They have no idea what they are doing and scream at you when you ask them to explain what they have done. They are unprofessional and rude. If you need your pool clean ring Pool Werx they do a fantastic job.
- Verified customer
As Swimart is a franchise… I am sure customer experiences vary from store to store. I have only been dealing with Swimart in Cheltenham, Victoria. So my comments refer entirely to that store.
I have been a customer of Swimart Cheltenham for approximately 10 months, following the building of our first pool. I relied on them 100% initially for keeping our pool water balanced. But as my knowledge and experience with swimming pool chemicals and maintenance has increased... I have become less dependant on what store staff advise and more aware of...what my pool needs. Their staff on the whole are knowledgeable and friendly. On busy days you may need to wait a while for pool water testing - But this can usually be avoided by going there during weekdays or at non-peak times of the day. A few times i have had to wait a little while even when they are not busy... But i put that down to low staff numbers at those times. Their chemical prices are not too high... I find they are on par with other pool shops. And of course they have the full range of chemicals in store. As well as an assortment of spare parts and accessories including pumps, chlorinators, filters and cleaning robots. Not too many pool toys though - But that's probably a good thing !! They do push their own "home brand" of robot pool cleaners(Trident) at almost every chance they get... They do sound very good - But are too expensive compared to all the other brands i've seen. They must have a very good margin on them... So I totally understand their efforts to sell. Just look around if you are in the market...
THANK YOU SWIMART MOSMAN YOU MAKE THE DIFFERENCE
I've been a customer of SWIMART MOSMAN for 12 years and can highly recommend their pool products and service. In my experience John and the team are knowledgeable, reliable and courteous in all aspects of home pool maintenance. Their technical advice over the years has also been so helpful. It's a pleasure to visit the store for free pool water testing and advice. It's not always easy going keeping a home pool functional and crystal clear, however, Swimart Mosman has positively made the difference for us.
Swimart Maroochydore - they sparkle!
After two local pool service businesses struggled to stabilise the pool at swimming standard over a few months of servicing, I tried Swimart Maroochydore.
It was a difficult to access pool, on the lower terrace of a big steeply sloping property. One pool service company used to leave the (3-4) heavy bags of salt on the driveway for us to cart down and empty into the pool. (No reduction in service price for that short-cut either!) No Swimart technician, without exception, EVER complained about the hard yards involved in the trips from the pool...
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