Swimart

Requested a pool service from the Swimart Lawnton store. Pool had some algea build up as it had run low on salt. (Heavy rain etc) and I didnt feel like lugging bags of salt :-) Swimart Lawnton quoted me $5600 to repair the pool equipment - claimed it needed a new pump and belowground pipework as well as a chlorinator which they said was leaking.… Read more

They were right, it was leaking AFTER they tried to remove the cell by undue force and so damaged the housing. No joy with the store. Attempted to contact their head office - phone rings out. Wonder why? Had to replace the chlorinator at my expense. Original pump still working fine. Maybe they were in need of some work

New management at Swimart Belconnen treats customers like a problem from the moment you walk in the door. Gives you the wrong test results which include other customers personal details and doesn’t seem to follow the Australian Privacy Act after you alert them to these practices. Been a customer for several years and spent tens of thousands of dollars, but maybe time to go to another pool shop. I wouldn’t recommend. Show details

Swimart Castle Hill - AVOID! I have been a loyal customer of Swimart Castle Hill for past 5 years, however am appalled at store management attitude and treatment of customers. This is disappointing as their staff in store were quite helpful and I had years of great service from this store until the change in management this year. After taking… Read more

my Dolphin s300i for service I was recommended to send it off to Maytronics to inspect by their helpful staff. I was informed there was an issue that would cost $1500 to repair and was recommended to replace with equivalent and newer Hydro Plus model for $2500 instead. Upon purchasing & receiving the Hydro Plus (no model in store to inspect), I learned there is no functional control (only on/off), no fine filter inner basket, and no ability for user to control where to direct the robot to clean. Immediately I requested my old Dolphin s300i back but I was told this was disposed of, which I never approved. Regardless I attempted multiple cleans over a 7 day period and discovered the Hydro Plus highly ineffective. Not only was there leaf debris at the bottom but there were clear areas of the floors, walls and waterlines that had never been touched. In addition, the robot would frequently spin mid-water, lose grip on the walls and go off in random directions.

Upon escalation first to Swimart, I was requested to bring the robot in for inspection. I tried to remove and clean the basket however the flimsy plastic latch was jammed and I didn't want to force and break it, but was asked to leave it in the store for inspection. After a week I called again and was informed as I had already used it, it was working fine in their view and I needed to keep the model I had purchased. I located the Store Manager's details and strongly escalated my concerns relating to lack of performance vs prior Dolphin model and strongly requested escalation to Maytronics for review. This time he listened, ran some tests and confirmed that Hydro Plus was misguided, spinning mid-water and potentially an electronic issue so he was going to raise with Maytronics.

After another month of no pool cleaner, I was informed a plumber would come out to install the new Robot at 7am. Despite rearranging my day, 3 text msgs and multiple phone calls to store confirming he was on his way, he finally arrived more than 6 hours later. By this stage I had given up but found another time when I could next rearrange to accommodate. This time the plumber arrived with what looked like the original Hydro Plus. The plumber was unable to explain what the issue was, what had been repaired (if any) but put it in my pool and said it is doing the best job this model can do. Upon challenge of the lack of cleaning for floors, walls and waterline, he insulted the choice of plants around the pool, blamed the shape of the pool (inc steps) and explained I must have 'got lucky' with my older Dolphin s300i model for possible reasons this model was ineffective.

Regardless I attempted to clean the pool with the returned Hydro Plus multiple times over the next week and same issue: Unable to effectively clean the floor, walls and waterline despite the product claims and recommendation by staff. I called Maytronics to get advice and they requested I take it back to address at the Swimart store where I purchased, as this is the process for all retail consumer contracts. Undeterred I again escalated to Store Manager to request refund for this ineffective model and was appalled at his response. The Store Manager told me: * I was not to bring the product back as Swimart would 'throw it in the bin and there would be no record' * His Swimart store would only refund me if he was refunded from Maytronics first * In his view the robot is fine, my money is gone and I'm stuck with the robot 'case closed'

It is now 3 months without an effective pool robot, my issue remains unresolved and I am $2.5k out of pocket. I strongly recommend all potential Swimart Castle Hill customers to take your business elsewhere.

We recently had a retile of the waterline of our pool after salting lifted the existing tiles. The recommendation of an alternative more contemporary tile, the communication and service was excellent. The workmanship from Darren, attention to detail and general neatness on site while completing the work was commendable and very professional, and… Read more

in sharp contrast to some other trades people we have been dealing with. An acid wash and light replacement and we have the equivalent of a new pool. We will be moving all our pool care to Chris and his team going forward.

I was having problems getting the right balance in my water level so I called the guys from Swimart Doncaster they fixed the problem immediately I was very impressed great service Show details

Danny at Padstow – I have been a valued customer at Swim Art Padstow for many years. Danny knows all his customers by name and has always been helpful. Danny goes above and beyond and follows through with any request. I highly recommend Danny at Padstow for any services and products. Show details

Be very careful with Swimart – Swimart Carlingford told me I needed a new chlorinator. It would cost about $3000. I did not have $3000. I researched the issue and found that it could be repaired. It cost me $59. That was a year ago, and the chlorinator still works. I took this up with the store manager (who knew I am an older widow on a pension) who just lied. I tried to raise… Read more

objections with their head office but there is no way to do that. So I did what you do, which is to post something on their FB page. Of course, that got their attention! Swimart’s response was to attack the customer, threaten legal action, and actually refuse to service my pool. Fortunately for me - my new provider charges $125 for the same job Swimart charged $180! Be very careful of Swimart. Be careful of any service that tries to blind you with science, and relies on customer ignorance

SWIMART … BEWARE – Swimart are ripp off merchants. My receipt was for the whole three products I bought - pool extension pole, scooper and maintenance for algacide $172 Wanted to return pole and had problems as the guy said the owners did not allow him to I asked cost of pool estimated $59 . I needed some chemicals so we did an estimated swap. Checked prices… Read more

of all items , swimart has no prices listed on site. Other companies pole $49.99 scooper $39.99 algacide $39. BUYERS BEWARE.

Swimart Currimundi, QLD - Price gouging, adding service for fee without agreement & gaslighting – Swimart Currimundi, QLD - Price gouging on chemicals, adding service for fee without customer agreement & gaslighting when confronted. The scheduled servicing (pool clean & water testing) does not include the conduct of a treatment. Look at the Swimart service agreement (if you have one) & their promotional material. The service contract is ONLY… Read more

for a physical clean & on-site water test - there's nothing about treating & supply of chemicals in any of their promo material & neither in their scheduled services T&C.

The treatment is an addition that they seemingly prefer the customer to assume is part & parcel with the service agreement, which it isn't; plus, with their supply of over-priced pool chemicals for the extra to contract treatment. Swimart doesn't declare this, & instead will claim they've the responsibility to ensure safe pool quality by using only their proprietary chemicals & that they're liable if they leave an untreated pool - this is bumkin, as their chemicals are simply packaged with their branding while the chemicals come from the same sources as for all the other pool services in Australia, & a deceitful practice by obfuscating the identity of their chemicals & the reality that they act outside the terms of their contracted servicing. They further ensure the deception by invoicing only for the over priced chemicals as an addition to the service fee.

The Swimart Currimundi, QLD owner/manager responded to me that they would rather cancel a service agreement than not use their own branded chemicals, when I proposed supplying my own sourced chemicals (so long as they matched the required active constituent strength). The reason being that the scheduled service contract itself was not worth their time - I didn't explore if that meant the servicing was done for a loss or instead that there were other suckers to make more profit off for the same time period. When I also queried the extra to contract servicing the owner/manager resorted to bluster & questioning my qualification to discuss contractual issues.

To be clear, it's not a scam, their servicing itself is fine in my experience. They're just not upfront with their business practice, in effect deceit by withholding, exorbitantly priced for what you get, & they're unreasonable when queried about it. Because of this, the Swimart service is dishonest & should be avoided in my opinion. For those who are happy with Swimart, good on you & perhaps one day I'll not have a care for my hard earned cash &/or shall achieve blissful ignorance to the benefit of others.

Brandon and team at frenchs forest – Being a customer of 4 years with Brandon, amazing team and service. 5 stars. Always available to help out and gets the job done. Keep up the great work frenchs forest team. Dimitri Show details

Worst company ever – Swimart Rose Bay tried to invoice me twice for their service when they didn't even show up. When I told them I have cameras and know if they have been they backed down. Show details

Atrocious customer service – I purchased 4 bags of salt online today and it would not give me the option to pay. I went into my local store to pay for and pickup only to be told that they would not honour the price I was given in my confirmation email and that the price has risen today by 25% per bag. This is obvious price gouging as all local supplies have dried up. I… Read more

reluctantly paid as I need the salt. I attempted to call head office only to be greated by a mailbox and no return call. Well done Swimart, for doing the dirty on a loyal customer you have now lost my business and the business of many others.

Pool problem – Got 10 bags salt off Jindalee store it stained the pool staff said it had iron filings in it offered stain remover that worked a bit but told me it’s my problem to fix , strange slack lazy Show details

How loyalty should work – Over the years these guys have assisted a number of times. Came out today in a Sunday after they closed to help fix an issue I was having. I have used them for many years and I am a price hunter. I may pay a little extra but they really do help when needed and build that customer loyalty. Darren, his wife and the crew are awesome. Well done guys.

Price gouging – Called about a part. Was quoted "approx $42 but will confirm once availability is confirmed". Other retailers have same price. Called three more times in two days to chase up only to be told price was now $79 with no explanation when I questioned the price hike. Not the first time I have been over-charged by the same store. But is the last.  Show details

Phenomenal service and helpfulness – Firstly, I had an issue with a very old Onga pump that needed some screws replaced. Despite many trips to hardware stores and online I could not find any. As a last resort I dropped into Swimart at Browns Plains on a Sunday, just before closing time. Steve went above and beyond as he scoured the back room for screws that may match the one that… Read more

I had. After ten minutes and past closing time he was able to find six that were close of which two did the job. I cannot thank him enough for his help.

Secondly, I purchased a Chlorinator online that was on sale and well below retail prices locally. Steve and Jaunita did not hesitate and provide a quote for installing the chlorinator and some extra valves that I needed. Wayne turned up as quoted and did a great, professional job. We have an unusual setup to the pool but it has all worked brilliantly.

I highly commend Browns Plains Swimart - I have always had great dealings with them and always found the parts that I need.

Swimart Rose Bay – Stay away from Swimart Rose Bay. Worst customer service. Very disappointing that the recent change in ownership has not meant a better attitude to customer service. They took over 5 weeks to repair a broken pool pump which was still under warranty. After finally repairing the pump, they do not see it as their responsibility to get the pool back to safe swimming levels. (They did offer to do a treatment to the pool at the cost of $2,400!!!) Show details

I was a committed customer for over 10 years at Swimart Malvern, recently I was treated terribly! – I was an ongoing customer for over 10 years at Swimart Malvern. I purchased all my pool needs from them, as I wanted to get the best advise on how best to maintain my pool - it was great over time, but recently their service was terrible. I purchased and paid Swimart Malvern to install a new Waterco filter system a year ago. The filter now has… Read more

connection issues, i.e. leakages. No accountability nor any suggestions to rectify the issue, instead put the blame on me. No ownership and accountability on their quality of work!

If quality of products and services, where they help resolve your pool issues, this is not the place! I am going elsewhere!

lazy and do not clean well – Swimart Carlingford are overpriced - check with the other pool people in the area - they are much more expensive. Their job is sub standard. The pool was still dirty after they had been - so much so that I didn't even know that they had done the pool. I would steer well clear. Show details

Constant sms spam messages under their name not number so can't be blocked – Constant sms spam messages under their name not number so can't be blocked. They are ignoring opt-out requests. I'll never deal with them again. Make your own decision about dealing with them, but think carefully first. Show details

Swimart should be ashamed! – I just started to use Swimart to maintain my pool when I was told that I needed a new chlorinator, a new filter and that my pool pump was a dodgy brand, too big for my pool and that it would be costing too much money to run. To replace all of this equipment would have cost more than $5,000, money wasted on equipment I didn't need! Swimart were… Read more

taking advantage of my lack of knowledge on pool equipment and how to maintain a pool. I ordered new equipment from Swimart before Christmas but I was told I had to wait until after Christmas for delivery. My pool went green on Christmas Day 2019 even though Swimart had attended my pool the day before! I was given advice by my family not to buy new equipment but to clean the chlorinator in acid and replace the media in the filter. I did this and my pool equipment was back working perfectly straight away. It has been 6 weeks now since Christmas and I have my pool tested once per week and have not required to put in any pool chemicals other than acid into my pool. My pool is sparkling clean! I contacted Swimart's head office and I was told to speak to their rep who has been rude to me. If I was Swimart I would remove this Gold Coast agent from the Swimart brand. It is shameful behaviour.

Swimart Tingalpa - What a disappintment – This is a store that I would give a wide berth too. We have been going there for years, spending significant amounts of money. We had a faulty chlorinator and they recommended the Waterco brand as a replacement with a price of $1400, as it was the best on the market (Their words). Within a relatively short period of time we had a failure, they had… Read more

to come out and fix under warranty (Still cost a few hundred dollars in chemicals to fix the pool back up). At the 2x year 3x month mark the chlorinator failed again, with only a 2x year warranty. Swimart came out and replaced the chlorinator cell after 2x weeks and considerable phone calls, telling us that as a sign of good will would replace the unit at no charge. Approximately a week later we received an email with a bill attached. Believing it an error we called the store and discussed the above. We then received another bill with a reduced cost. We again corresponded with them but they were unwilling to honour their phone agreement so we were left with the cost.

I will never return to this store or use another Waterco product again.

Wonderful service – I use service once a week. With their guidance, very easy to maintain pool. Great help when Council wanted me to change the gate. Much better than my previous pool people. Show details

Ripoff prices for replacement cartridges – Charged $447.70 for an Opal 180 cartridge from Swimart Dural.... silly me without checking online. Now discover can buy same cartridge from $136 - $159 (plus small delivery fee) Never buy anything from this Swimart without checking their prices!! Show details

SWIMART NORTH STRATHFIELD – Excellent service and knowledgeable staff. Definitely recommended if you want to have your pool clean and shiny. Great product collection, slightl more expensive. Shop is very close to my property and convenience location. Show details

Swimart Balwyn – Cannot recommend Swimart Balwyn. 2 visits later, problem with solar sensor still not rectified. Poor communication by service staff( solved with 10 min by another company). Unable to post review on their website- only positive reviews available! Show details

Swimart Rose Bay – exceptional service, awesome knowledgeable team and will go out of their way to make your swimming experience amazing. I was advised exceptionally well by Oliver in the store about how to turn around my green pool and when the other young technician came over to check my filter not priming it was also a great experience with the problem solved quickly. Will use again and recommend to friends for sure. Show details

Swimart Lindfield : Really Helpful – I rang the new team at Swimart Lindfield. They were really helpful, fast to return calls and managed to troubleshoot over the phone. Thanks for the great service and advice.

Swimart Rose Bay - appalling customer service in every aspect – I signed up for regular pool cleaning. Each time, the cleaner put used chemical bags in the wrong garbage or recycling bins, and left spilt chemicals on pool surrounds. There was no communication from the shop about what, if any, services such as backwashing the filter were actually performed on each visit. The shop took an automatic credit… Read more

card payment without notifying me, and also emailed an invoice requesting payment, which I paid. After nearly 4 months and multiple calls and visits, I am still receiving demands for a payment I have made twice. Last phone call the manager hung up on me.