Swoop Mobile

I was accidentally charged twice, but after contacting Swoop Mobile through their online chat, Joann was very helpful and quickly resolved the issue. The whole problem was sorted out in less than an hour. Great customer service and a smooth resolution. Thank you, Joann, for your help!

I found our representative on chat awesome drex, however the phone customer service is atrocious. Thankfully through the chat system I was able to get the help from Drex but I would have liked to speak to someone. And this has been happening for days. Thanks for the help drex but pls let your team know to up their standards.

James was fantastic in supporting me to set my swoop mobile. He led me step by step in a very clear way and it felt simple and straight forward. I initially was frustrated because I couldn't set it up on my own. By the end I was very happy. Thank you so much for your assistance James!

Tony is very helpful, and very good customer service, understanding his work and duties Show details

Swoop took several days to send me my new SIM card but activation was seamless once I obtained the correct account number from my old provider. Jermaine from Swoop was very helpful on the phone except for his less than 100% grasp of the English… Read more

language.....I would have to say a foreign call centre is a negative mark for Swoop. Overall 9/10 though.

Signed up and got lost along the way. Spoke to James from online help & honestly was very impressed at how fast and clearly he was able to clear up with issues and resolve my questions. Great price on SIM card and amazing service. Impressed and would recommend Show details

Swoop mobile via vodaphone frequency .... I gave a review how I'm not getting connected through internet on mobile properly since change over and was contacted last night and again just now from Mark from swoop .... He has stated that there had been an outage through their network and the problem has now been resolved, he was very polite but we… Read more

got cut off ...he called me back straight away and also helped with another query I had .... But my internet via my mobile is still dropping out every few seconds .... And have to go outside each time you get back in again.... I told Mark ilk turn my phone off n on again to see if this will help and if it still keeps doing this I'll email swoop with attention Mark .... I'm hoping it really does work as he was ever so helpful and I've been with my ph number with 2 companies before swoop and it seems the problem is with vodaphone network nog swoop themselves and they have been really trying on their end Thanks Mark from Swoop for your help From Michelle

I needed something corrected on my profile, but CS phone support was busy and I had been on hold for 45 minutes. And then James on the Swoop chat came to the rescue. Resolved my issue in no time at all. Thanks, James! Much appreciated.

Swoop has been my mobile provider for many months and has served me rather well. Researching mobile plans, Swoop seems to offer good value for money and their customer service is always prompt and helpful in my experience, agent Joann is always a great help! That said, Swoop's digital infrastructure tends to lack, I've encountered issues paying my… Read more

bill via the online portal and have sometimes encountered issues logging in. Furthermore, there were also issues transferring my plan to a new sim via the customer portal when Swoop recently swapped the mobile network to Vodafone.

Their customer service is atrocious. Everytime I tried to ring they had me on hold for well over an hour. The only time they are quick is when you sign up to a service. Last week I had been on hold for over 2 hours and no one answered. Today, I was on hold for an hour and half... before an overseas female operator answered. They are slow… Read more

every time! I was cut off after only a few minutes and after waiting more than an hour. These call centre operators are disgraceful. The poor management behind them is letting customers- like ..me down. I'm starting to regret joining them! The slowest answering times of prob all the telcos. Very unprofessional!

The actual worst. I switched my broadband and 2 x mobile to Swoop and it has been nothing but issues. The online ordering system is clunky and problematic where it won't let you combine multiple orders in one. Then the delivery, they first forgot my static IP so I had to call them to fix it, now I'm still waiting on a SIM card a week later, when I… Read more

call it's a 40+ minute wait, escalated to a manager who did not call back. When asking staff they seem completely confused about what is going on. A few phone calls they hung up as soon as I told them the issue - clearly too hard basket. International call center. Do not recommend at all. The literal worst experience I have had with a telco in 15+ years.

Although they weren't able to help me (for reasons beyond their control) John was immensely helpful in helping me understand what had gone wrong and what I needed to do to resolve it. I look forward to returning to their service in the near-future.

After an hour or more waiting on the phone, I finally connected with John on the chat. He was awesome. He was very patient and gave clear instructions and although it took awhile he managed to talk me through everything I needed to do. This is only the third time I have ported my number in 20 years and the process has changed has definitely changed Show details

Five stars is not enough. James has been amazing. So patient, respectful and knowledgeable. So glad I switched to Swoop because of my experience with James. Hope to get James whenever I need to communicate with Swoop. A+++++++ for customer service, knowledge, respect and patience. Keep it up James :) Show details ·  1

Not impressed with Swoop account keeping. They don’t seem to know what they’re doing. Only with them for around six months for a special deal, and would not go back to them for any deal now. Sorry [Name Removed], but you need to lift your game.

I’m very happy with Swoop Mobile. The service has been excellent, and Tony was especially helpful, friendly and professional. He made everything easy and was always happy to answer my questions. Really appreciate the great customer service and would definitely recommend Swoop Mobile!

Tried calling customer service to help me with activating my mobile plan and esim as I thought calling customer service would be quicker and easier. However, I waited for 34 minutes yesterday and 20 minutes today. No one picked up the call and I decided to just text customer service. Drex helped me throughout my esim transfer. Didnt have to wait for long, just 2-3 minutes, and really helpful throughout the process. Quick respond!

I had John who assisted me in the activation of a new prepaid sim card. I was very impressed by his patience, professionalism and technical knowledge. His communication and instructions were excellent. This is my first experience with Swoop, and highly recommend this company. Importantly, great service and good pricing. Thanks John for your kind assistance. Well done! Best wishes from a very satisfied customer. Show details

I contacted Swoop to port my numbers over, and John was super helpful. He made the whole process really easy, and everything went very smoothly. My phone is working perfectly. I really appreciated the professional customer service — no complaints at all. I hope to stay with Swoop for a long time. Thank you, John!

I ordered the mobile plan online, I wanted the EXIM option but I accidentally chose physical sim, I got on the live chat, James straight away looked into it for me and sorted everything out for me, he ported the current number, send me the QR code to activate the new esim, he was very helpful, efficient and understood my request. It was a stress free experience, very happy with the customer service with James Show details

Transferring over to swoop because I’m very dissatisfied with my current supplier I’ve had so much support from John in setting this up and appreciate his assistance and professional approach in helping me through the process. I look forward to such a high level of service in all my future dealings. Show details

I needed to activate an eSim and was having g difficulty. I contacted Swoop support and chatted with John. He was great, friendly and professional. Within 3 to 4 minutes it was all done and is working like a charm. Thanks to John and Swoop Mobile Show details

I have had couple of wonderful conversations with Drexell. He/She very knowledgeable, understand concerns immediately, and provide patient, appropriate support. I know Swoop is growing this business gradually, and with people like Drexell on the team, I am confident it will continue to succeed. Show details

I was pleased with James Chat today. He actually sorted out the issue and helped me. By Phoning the Swoop Center I was on hold for well over an hour. to me that is really bad service. I am so glad this whole situation is over. I was not happy that Swoop changed to Vodafone. Plus I had so much trouble with no Mobile phone at all over 3 weeks. So someone really needs to fix the Call center.

James on the online chat was excellent - very helpful, thorough, and had time for me to ensure everything worked as it should. Phone line was appalling, I hung up after 1.5 hrs on hold (didn't get through despite ringing when the line opened).

Joann was very helpful this morning. I have been having problems with my new Sim but she has fixed it and I am now connected. Continues having issues due to multiple sims - Patrick has been helpful and fixed the issue

Fantastic coverage , was with Felix before on Same network and was slow and poor coverage , decided to give a go to swoop and was so good that now I have our family numbers ( 3 services) on swoop For the Gold Coast the coverage is fantastic Show details