Swoosh Finance
VerifiedABN: 67118176631541 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Swoosh Finance is largely positive, with many customers praising the efficient application process and supportive customer service team. Reviewers frequently highlight specific staff members for providing quick responses and clear guidance. However, a subset of reviews points to frustrations regarding unexpected fees during top-up offers and unexpected outcomes after receiving conditional approval.
I had a fantastic experience throughout my application process. Taylor was incredibly helpful, professional, and responsive from start to finish. She clearly explained everything I needed, made the process straightforward, and ensured all my documentation was submitted without any issues. I would definitely recommend swoosh for any loan you require.
Reviews with attachments
Wow I am very impressed with JELENA she has helped me with the whole process. her customer service skills are excellent and she is very responsive and clear with instructions l!!! Thank you Jelena you’re a star Show reply
Good customer service and I’m glad satisfied thank you have great day Show reply
Thank you you're an angel. Im grateful for Jelena she was great Show reply
would like to recognize one of you staff members for Arli! their outstanding support and teamwork. They are always willing to help whenever needed, especially during busy times, and consistently show a positive and supportive attitude toward the team. Thankyou Swoosh Finance. Show reply
Latest follow-ups
More than happy to be a vip customer. Isabella was fantastic very helpful Thanks Show reply
Follow-up · Im a VIP as I have had a few loans through Swoosh. I was having some problems with parts of the loan application, once I contacted the VIP support team and explained what was going on. Isabella sorted everything out and had a pre approved amount for me. Which made the loan process even more simpler for me.
Very quick in responding to my emails and helping me out Show reply
Follow-up · Sometime within a few minutes the reply was if it’s a business day.
Excellent customer service provided by Isabella one of the best Show reply
Follow-up · No didn’t get the loan never go to this company again service was good but not the good outcome didn’t help me
Positive reviews
Amazing and smooth process by ARLI!! Big thanks to you for helping me with my loan! You have taken a lot of stress off my shoulders, I am grateful and appreciate all your support, keep up the great work! God bless! Cheers SA Show reply
Isabella was absolutely wonderful!! Extremely helpful and FAST at replying to my emails and helped speed the process along. Could not be happier with assistance I received and highly recommend Swoosh finance to everyone !!!! Show reply
Very prompt and careful cobsiderations of being a 2 time previous customer. Thank you Billie for your quick and smart response. I hope to be supported by your business for many more crisis situations in the future. Kind regards Show reply
Negative reviews
I had an appalling experience with Swoosh Finance and would never recommend them to anyone. They heavily advertise quick processing within business hours and claim to be far superior to other providers, yet their service falls completely short. I submitted my application well within business hours on Friday, but the entire process was a nightmare… Read more
from start to finish. Their Credit Sense link for uploading bank statements was entirely frustrating and broken; despite successfully completing it multiple times, I kept getting automated text messages demanding that I upload my statements again through the exact same loop. To make matters worse, my application was conditionally approved on Friday, but no one ever got back to me before the end of the day. I was left completely in the dark until today, only to be told that my application was now declined because I didn't meet their lending criteria. Immediately after declining me, they tried to set me up with their partner lenders, claiming I qualified for them instead. It makes absolutely no sense how I could be conditionally approved, ignored for days, suddenly fail their criteria, and then conveniently be pushed toward third-party options. Save yourself the time and headache and avoid Swoosh Finance altogether.
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Stay well away, they are being taken to court by ASIC for dodgy operations, they don’t care about the customers they just want your assets you used for your loan, [Jourdan Parker ] is a piece of work and should not even have a job, they will be out of business soon
Call you a VIP customer and then tell you of sorry we cant help you. Even though you currently have a loan with them anyway so its not like they can't see consistent payments
Recent reviews
Arli was absolutely amazing! They made the whole loan process quick and easy, and were so helpful throughout. Everything was reviewed and processed so fast. I’m really happy with the service and would definitely recommend Arli to anyone looking for a smooth and stress-free experience Show reply
Taylor did exceptionally good job with trying to help me with uploading bank statements especially when Credit Wise have not updated their banking systems. She was very responsive with her responses to our emails. Great job
Taylor had helped me with my loan process. He was very helpful and got back to me timely. He was specific in his emails and worded things out so I could understand them. Even when I failed to he got back quickly to help me out again. Even if I don’t get the loan. He still helped a lot. He did a great job and I appreciate that. Thank you Taylor. Show reply
I have been assisted by Arli throughout my loan application process, and I would like to say how helpful and professional Arli has been in getting everything organised. I highly recommend Arli for anyone looking to apply for a loan. I am now awaiting the outcome, and hope to have my loan approved very soon. Thank you, Arli, for your wonderful support and assistance. Show reply
Just want to thank Taylor for her time receiving my application keeping me informed the whole way through and providing assistance to any questions I had of the process. I highly recommend Swoosh. Show reply
⭐⭐⭐⭐⭐ I had a great experience with Billie. Billie was friendly, professional, helpful, and made the whole experience smooth and easy. I really appreciated the excellent customer service and attention to detail. Highly recommend! Show reply
This process was very easy and I feel very quick I had Billie helping me through the information and steps that I needed to provide and overall was a very good and easy experience Show reply
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The application was an easy process and the communication with the Swoosh representative, Billie, was very quick and respectful. Billie made the process relatively easy.
I had a great experience with Arli. The service was professional, friendly and straightforward from start to finish. Communication was clear, the process was quick and easy, and everything was explained well. I would definitely recommend their services to anyone looking for a reliable lender. Show reply
ARLI was a big help. Very calm especially since i was being stressful. thank you for guiding me through this process. CONOR was good as well as DALLAS. Very good customer service. Sorry for the stress and thank you. Show reply
Billie has done a great job helping me understand all that is wanted for a loan,he is friendly polite,and easy to work with,I’d give him a five star rating for his experience, understanding and commitment to help out,I sincerely appreciate his help and give him all the recommendations, thanks Billie I appreciate your support:) Show reply
Billie has been exceptionally helpful throughout my application process. Everything was handled promptly, courteously, and with great professionalism. I will certainly be recommending Billie and Swoosh to my friends and colleagues. Show reply
I had the pleasure of dealing with Billie whilst refinancing through swoosh, he made the process extremely easy for myself and explained things so that I would understand. Show reply
Good straightforward strategy to bring the best outcome for you. I respect and like the simple process and honest questions. Quick replies and outcomes mon-fri. Thanks again to Swoosh Finance. Show reply
⭐⭐⭐⭐⭐ Arli has been absolutely amazing to deal with. She has been friendly, helpful and professional throughout the application process, and always made everything easy to understand. I really appreciate how quickly she responded and helped me with everything I needed. I would definitely recommend Arli to anyone looking for someone who genuinely cares about helping their customers. Show reply
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