Swoosh Finance
VerifiedABN: 67118176631403 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Swoosh Finance is largely positive, with many customers praising the efficient application process and supportive customer service team. Reviewers frequently highlight specific staff members for providing quick responses and clear guidance. However, a subset of reviews points to frustrations regarding unexpected fees during top-up offers and unexpected outcomes after receiving conditional approval.
I had a great experience with Arli. The service was professional, friendly and straightforward from start to finish. Communication was clear, the process was quick and easy, and everything was explained well. I would definitely recommend their services to anyone looking for a reliable lender.
ARLI was a big help. Very calm especially since i was being stressful. thank you for guiding me through this process. CONOR was good as well as DALLAS. Very good customer service. Sorry for the stress and thank you.
would like to recognize one of you staff members for Arli! their outstanding support and teamwork. They are always willing to help whenever needed, especially during busy times, and consistently show a positive and supportive attitude toward the team. Thankyou Swoosh Finance.
Reviews with attachments
Wow I am very impressed with JELENA she has helped me with the whole process. her customer service skills are excellent and she is very responsive and clear with instructions l!!! Thank you Jelena you’re a star Show reply
Good customer service and I’m glad satisfied thank you have great day Show reply
Thank you you're an angel. Im grateful for Jelena she was great Show reply
Latest follow-ups
Excellent customer service provided by Isabella one of the best Show reply
Follow-up · No didn’t get the loan never go to this company again service was good but not the good outcome didn’t help me
Cr#p service lead you on Misleading wasting people time Especially [Name Removed] should be working in the tax office
Follow-up · Still the same trash service!!!!
Do not use an asset on loan, they will do anything they can to take it from you if you miss a payment. Fees for missing a payment are ridiculously high. Service over the phone is hard to get and very blunt. Overall very unprofessional. I suggest… Read more
other companies like jacaranda finance (very good to deal with). Was bullied into payout figure higher than original amount or have my vehicle taken. Worst company I have used, steer clear
Follow-up · Payout figure was $3600 (borrowed $2200 paid $800 in payments to the loan) Missed 2 payments before being threatened with cease of asset and asset was my vehicle
Positive reviews
Billie has done a great job helping me understand all that is wanted for a loan,he is friendly polite,and easy to work with,I’d give him a five star rating for his experience, understanding and commitment to help out,I sincerely appreciate his help and give him all the recommendations, thanks Billie I appreciate your support:)
Billie has been exceptionally helpful throughout my application process. Everything was handled promptly, courteously, and with great professionalism. I will certainly be recommending Billie and Swoosh to my friends and colleagues.
I had the pleasure of dealing with Billie whilst refinancing through swoosh, he made the process extremely easy for myself and explained things so that I would understand.
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Negative reviews
Stay well away, they are being taken to court by ASIC for dodgy operations, they don’t care about the customers they just want your assets you used for your loan, [Name Removed] is a piece of work and should not even have a job, they will be out of business soon
Call you a VIP customer and then tell you of sorry we cant help you. Even though you currently have a loan with them anyway so its not like they can't see consistent payments
SWOOSH offer you the option to refinance. Numerous emails back-and-forth requesting in-depth information, they then decline your loan and do not even have the decency or respect to inform you. This has happened to me three times now. I have paid every single month. They email you from a VIP address and address you as VIP yet they reject you.… Read more
Total marketing scam and only out to destroy your credit score. I will no longer request anything with this terrible company. Loan just about paid in full. Change the way you process your applications.!!
Recent reviews
Good straightforward strategy to bring the best outcome for you. I respect and like the simple process and honest questions. Quick replies and outcomes mon-fri. Thanks again to Swoosh Finance. Show reply
⭐⭐⭐⭐⭐ Arli has been absolutely amazing to deal with. She has been friendly, helpful and professional throughout the application process, and always made everything easy to understand. I really appreciate how quickly she responded and helped me with everything I needed. I would definitely recommend Arli to anyone looking for someone who genuinely cares about helping their customers. Show reply
Isabella Was very helpful respectfully and politely with questions about my application. Isabella Was able to process and respond quickly and effectively to my emails. Thank you for you support and assistance today Isabella I really appreciate it. Show reply
Swoosh Finance has given me the opportunity to rebuild my credit history and prove that I am capable of making my repayments on time. I am very satisfied with the service I have received and truly appreciate the support and assistance Swoosh Finance has provided throughout this process. I would especially like to thank Billie, who has been… Read more · 1
incredibly helpful throughout my application. Billie assisted me with progressing my application through the queue for approval and has provided excellent support along the way.
I am very grateful for the opportunity Swoosh Finance has given me and for the assistance I have received throughout the entire process.
I have been a client of swoosh for quite a while and found them great to deal with ARLI was the Person I dealt with making it quite fast& Efficient great customer support thankyou 5Stars Show reply
Billie was great with supporting me through my loan application as times are tuff out there these days and it’s nice to interact with kind understanding support. Thanks Billie Show reply
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Kept on asking me to top up then decline me I’m making more money now then when I did , I missed some payments but payed then , had a rough trot but hit back in my feet
Swoosh Finance has been great to deal with. The customer service is always impeccable. Isabella especially made the process quick and easy and any questions I had she answered straight away. I highly recommend Swoosh Finance to family and friends. Show reply
Arli, has been amazing to deal with super fast at responding and super professional. Have been dealing with Swoosh for a long time and couldn’t recommend them more! Show reply
Billie and the other team members have been very prompt in making sure all compliance with the loan application process be as clear as possible thanks for all your help I look forward to a good outcome Show reply
Not good. I provided all information promptly and was asked several times to provide the same information that had already been received. The process was slow and not up to standard. Still awaiting a contract although been told a few times it’s been approved. Kind of unprofessional as I was anticipating a quick response and to receive the funds before the weekend but as a result of your incompetence the loan is no longer going to help. Very poor
This is the second time I have dealt with Billie. Very efficient, communication is quick and easy. It is a very difficult time of the processes and Billie works with compassion. I would recommend his services highly. Show reply
ARLI Was such a big help made it so easy to go though the application and to help get my bank statements though so I would like to give a big thank you for all your help I really appreciate it Show reply
ISABELLA was really easy to work with through the process and she had no issues explaining things is a “dumber” way so I new exactly how to best answer questions Show reply
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