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Swoosh Finance

Swoosh Finance

 VerifiedABN: 67118176631
Swoosh Finance
4.8

403 reviews

Positive vs Negative
95%5%
Average Loan Term4.7 years
Transparency ?
4.4
Customer Service
4.4
Application Process
4.3

 AI reviews summary 

Pros
Fast response times: Customers frequently note prompt communication and quick turnaround times on loan applications.
Helpful customer service: Specific staff members are regularly praised for being professional, polite, and supportive throughout the process.
Simple application process: Reviewers highlight that the online forms and document submission steps are straightforward and easy to navigate.
Verdict

Overall sentiment towards Swoosh Finance is largely positive, with many customers praising the efficient application process and supportive customer service team. Reviewers frequently highlight specific staff members for providing quick responses and clear guidance. However, a subset of reviews points to frustrations regarding unexpected fees during top-up offers and unexpected outcomes after receiving conditional approval.

403 reviews
5 Michael  · Billie has been amazing and makes the experience easy through out the process
5 Adam  · Billie has been helpful and easy to get along with. Thanks heaps
5 Muammar Ghadafi H.  · Quick and easy process when applying for a loan with Swoosh
5 Angela T.  · Billie was great, fast processing and friendly service. Wpuld recommend
5 Renee Richards  · Arli has been amazing, very quick responses and clear in what is needed.
2 Smith  · Not satisfied as existing customer top up not considered at all.
Charlie
Charlie
 

I had a great experience with Arli. The service was professional, friendly and straightforward from start to finish. Communication was clear, the process was quick and easy, and everything was explained well. I would definitely recommend their services to anyone looking for a reliable lender.

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BOB
BOB
 

ARLI was a big help. Very calm especially since i was being stressful. thank you for guiding me through this process. CONOR was good as well as DALLAS. Very good customer service. Sorry for the stress and thank you.

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Mary Joy
Mary JoyNSW
  Fair Incentive

would like to recognize one of you staff members for Arli! their outstanding support and teamwork. They are always willing to help whenever needed, especially during busy times, and consistently show a positive and supportive attitude toward the team. Thankyou Swoosh Finance.

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Reviews with attachments

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Renee B.
Renee B.NSW2 posts
 

Wow I am very impressed with JELENA she has helped me with the whole process. her customer service skills are excellent and she is very responsive and clear with instructions l!!! Thank you Jelena you’re a star Show reply

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Eliseo Herbosana
Eliseo HerbosanaNSW
  Fair Incentive

Good customer service and I’m glad satisfied thank you have great day Show reply

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Kurt H.
Kurt H.
 

Thank you you're an angel. Im grateful for Jelena she was great Show reply

Latest follow-ups

Davinder K.
Davinder K.
 

Excellent customer service provided by Isabella one of the best Show reply

 Follow-up  · No didn’t get the loan never go to this company again service was good but not the good outcome didn’t help me

Munz
MunzNSW
 

Cr#p service lead you on Misleading wasting people time Especially [Name Removed] should be working in the tax office

 Follow-up  · Still the same trash service!!!!

Tripper
Tripper4 posts
  Verified

Do not use an asset on loan, they will do anything they can to take it from you if you miss a payment. Fees for missing a payment are ridiculously high. Service over the phone is hard to get and very blunt. Overall very unprofessional. I suggest… Read more

other companies like jacaranda finance (very good to deal with). Was bullied into payout figure higher than original amount or have my vehicle taken. Worst company I have used, steer clear

 Follow-up  · Payout figure was $3600 (borrowed $2200 paid $800 in payments to the loan) Missed 2 payments before being threatened with cease of asset and asset was my vehicle

Positive reviews

Mark. T
Mark. TVIC2 posts
 

Billie has done a great job helping me understand all that is wanted for a loan,he is friendly polite,and easy to work with,I’d give him a five star rating for his experience, understanding and commitment to help out,I sincerely appreciate his help and give him all the recommendations, thanks Billie I appreciate your support:)

Korri
KorriWA
 

Billie has been exceptionally helpful throughout my application process. Everything was handled promptly, courteously, and with great professionalism. I will certainly be recommending Billie and Swoosh to my friends and colleagues.

Macky444
Macky444
 

I had the pleasure of dealing with Billie whilst refinancing through swoosh, he made the process extremely easy for myself and explained things so that I would understand.

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Negative reviews

Shaneaustin46
Shaneaustin46QLD5 posts
 

Stay well away, they are being taken to court by ASIC for dodgy operations, they don’t care about the customers they just want your assets you used for your loan, [Name Removed] is a piece of work and should not even have a job, they will be out of business soon

Rhonda
RhondaWA2 posts
 

Call you a VIP customer and then tell you of sorry we cant help you. Even though you currently have a loan with them anyway so its not like they can't see consistent payments

Anon
AnonNSW44 posts
 

SWOOSH offer you the option to refinance. Numerous emails back-and-forth requesting in-depth information, they then decline your loan and do not even have the decency or respect to inform you. This has happened to me three times now. I have paid every single month. They email you from a VIP address and address you as VIP yet they reject you.… Read more

Total marketing scam and only out to destroy your credit score. I will no longer request anything with this terrible company. Loan just about paid in full. Change the way you process your applications.!!

Recent reviews

Matt
Matt
 

Good straightforward strategy to bring the best outcome for you. I respect and like the simple process and honest questions. Quick replies and outcomes mon-fri. Thanks again to Swoosh Finance. Show reply

Kristy Fernando
Kristy FernandoNSW
 

⭐⭐⭐⭐⭐ Arli has been absolutely amazing to deal with. She has been friendly, helpful and professional throughout the application process, and always made everything easy to understand. I really appreciate how quickly she responded and helped me with everything I needed. I would definitely recommend Arli to anyone looking for someone who genuinely cares about helping their customers. Show reply

Kirsty
KirstyWA
 

Isabella Was very helpful respectfully and politely with questions about my application. Isabella Was able to process and respond quickly and effectively to my emails. Thank you for you support and assistance today Isabella I really appreciate it. Show reply

Manal B.
Manal B.QLD
 

Swoosh Finance has given me the opportunity to rebuild my credit history and prove that I am capable of making my repayments on time. I am very satisfied with the service I have received and truly appreciate the support and assistance Swoosh Finance has provided throughout this process. I would especially like to thank Billie, who has been… Read more ·  1

incredibly helpful throughout my application. Billie assisted me with progressing my application through the queue for approval and has provided excellent support along the way.

I am very grateful for the opportunity Swoosh Finance has given me and for the assistance I have received throughout the entire process.

Richard
RichardWestern Australia
 

I have been a client of swoosh for quite a while and found them great to deal with ARLI was the Person I dealt with making it quite fast& Efficient great customer support thankyou 5Stars Show reply

Tina M
Tina MNSW2 posts
 

Billie was great with supporting me through my loan application as times are tuff out there these days and it’s nice to interact with kind understanding support. Thanks Billie Show reply

Find out how Swoosh Finance compares to other Personal Loans

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K camilleri
K camilleri
 

Kept on asking me to top up then decline me I’m making more money now then when I did , I missed some payments but payed then , had a rough trot but hit back in my feet

Belinda T.
Belinda T.
 

Swoosh Finance has been great to deal with. The customer service is always impeccable. Isabella especially made the process quick and easy and any questions I had she answered straight away. I highly recommend Swoosh Finance to family and friends. Show reply

Nicola
Nicola
 

Arli, has been amazing to deal with super fast at responding and super professional. Have been dealing with Swoosh for a long time and couldn’t recommend them more! Show reply

Clayt
ClaytNSW
 

Billie and the other team members have been very prompt in making sure all compliance with the loan application process be as clear as possible thanks for all your help I look forward to a good outcome Show reply

John
John
 

Not good. I provided all information promptly and was asked several times to provide the same information that had already been received. The process was slow and not up to standard. Still awaiting a contract although been told a few times it’s been approved. Kind of unprofessional as I was anticipating a quick response and to receive the funds before the weekend but as a result of your incompetence the loan is no longer going to help. Very poor

Peter Maguire
Peter MaguireNSW
 

This is the second time I have dealt with Billie. Very efficient, communication is quick and easy. It is a very difficult time of the processes and Billie works with compassion. I would recommend his services highly. Show reply

Dana-Lee dickson
Dana-Lee dickson
 

ARLI Was such a big help made it so easy to go though the application and to help get my bank statements though so I would like to give a big thank you for all your help I really appreciate it Show reply

Emily Forward
Emily Forward
 

ISABELLA was really easy to work with through the process and she had no issues explaining things is a “dumber” way so I new exactly how to best answer questions Show reply

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