Swoosh Finance

I want to share my experience so future customers understand the parts that are not obvious from the positive reviews. Swoosh promoted a Christmas VIP Top Up offer that sounded like a simple increase on my existing loan based on my strong repayment history. In reality, accepting the offer required another 450 AUD admin fee. I had already paid a… Read more

similar fee on my original 2,200 AUD approval. The new top up amount was significantly lower, yet the admin fee was exactly the same. None of this was disclosed in the promotional message.

The result is that I ended up worse off. I received a smaller amount of funding while paying the same high admin fee again. A top up should mean additional funds based on trust, repayment performance and customer reputation. Instead, the structure of this offer felt misleading because the key cost was only revealed after the process had already begun.

If Swoosh wants to maintain the reputation they promote, they need to be upfront about all fees and ensure that top up offers actually benefit loyal customers rather than placing them in a worse financial position

Kacey was polite, prompt & very helpful, would gladly refer her as a great asset to Swoosh. Show details

Time wasters. Been strung along better by a washing line. Show details

Awesome service, Got a feed back asap. Thank you Kacey from Swoosh. Hopefully you guys can help in a desperate time of need Show details

Great communication from kacey .. and she has helped me along very nicely and professionally.. thank u

Kacey was Prompt reliable easy to communicate with in regards to my loan requirements and how she could help meet my needs. Show details

Do not use an asset on loan, they will do anything they can to take it from you if you miss a payment. Fees for missing a payment are ridiculously high. Service over the phone is hard to get and very blunt. Overall very unprofessional. I suggest other companies like jacaranda finance (very good to deal with). Was bullied into payout figure higher than original amount or have my vehicle taken. Worst company I have used, steer clear Show details

This was a great test, this company Failed. Total waste this finance company. Anyway, I applied for a loan 12 May 2025, no response until now 3 days later. They wanted all the paper work for my car, home, credit basically the whole kitchen sink for a pathetic amount of $2250. They ask all the dumbest questions, I mean my salary is well above… Read more

the average, high earning income, excellent credit report. Applied with Fair Go was approved that day, funds in my account immediately.

Worst customer service and excessive charges and fees that aren't explained. Taking money out of my account when thy advised it was going to collection. Didn't want to negotiate pay out fee either. Stay away. Show details