WORST PLACE FOR TOOLS
Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!
Great customer service
I was assisted in store today by Dean. He was incredibly knowledgeable about your products and was quickly about to assist me get the tools that I needed. Great customer service.
Been buying for the Mitchell store from some time now, if I know what I’m after and I run and grab it don’t need service it’s fine. On multiple occasions recently I have asked for a assistance and the service is terrible. The other day I needed a replacement key for my makita angle grinder, went into the store spent asked the guy behind the counter where I could locate it, he immediately and ahhh’d and was to lazy to assist or even look up what I was looking for and told me to order it online. This morning I called as I was looking at buying a ...Milwaukee 3 piece chordless rattle gun combo and wanted to know if a high torque impact could be added to the kit and the fella on the other end of the phone couldn’t be more disinterested in assisting me and flat out told me that the kit is too small to add anything extra in? I’m perplexed, does this store make too much money that they are not interested in the sales of smaller items, the kit is still close to $1000. This is just a few occasions but I bet if you call and ask for help on something they most likely will seem disinterested. I’ve witness the staff in this store being rude to customer asking for assistance and being condescending and disinterested in service. I’ve taken my business to total tools in Fyshwick instead now, lovely bunch of staff there.
Went to sydney tools mitchell Asked Dean to help me locate a new product that they had just got in showed me to It, also had great knowledge of the other products I purchased was and very helpful and was friendly cheers :)
Don't ever purchase anything from Sydney Tools!!
We purchased a Milwaukee edge trimmer in October. We used it in November and it worked well. We went to use it again and it kept on turning on and off. We returned it and told the Mitchell ACT store and they told us that it needed to go back for repairs....not bad for a new product!! It is now January and after many calls to get an update, we are none the wiser. Terrible service and I will never shop there again. I will also tell all our friends of our terrible experience and recommend Bunnings Warehouse.
Excellent customer service
I phoned Sydney Tools and spoke to the store manager Luke. I explained to him that we'd had a few tools stolen (which we had previously purchased from Sydney Tools) and we needed a quotation for their replacement. Luke was happy to oblige (even though I was not promising a sale, it was for insurance purposes) and gave me his email address so that I could forward him the details. He responded with an itemised quotation within 2 hours. Thanks for the friendly, hassle-free service.
DO NOT BUY ANYTHING FROM SYDNEY TOOLS
I purchased a Lincoln compressor on the 01/02/18 for $2100 at the Fyshwick store. Compressor failed on the 25/09, upon calling the store, they advised that I should return the compressor.
Upon returning it, it was booked in for a warranty repair. After a week I followed up on the progress of the repair to be told that they replaced the gasket and upon testing it it blew the gasket again immediately. Then told me it needs a new pump. I inquired as to how long this would take and they could not tell...me. The manager was useless at returning calls, in fact he didn’t return any of my calls. I was so desperate for the part I volunteered to collect it from Sydney as they had no timeline on the repair. Then I was told the mechanic went on leave. On the 19/10 I called the store and demanded to speak to the manager. I was then told that the new pump had arrived but they sent the wrong part...24days had gone by.
- ACT, Fyshwick
- Verified customer
Daniel @ Fyshwick is a damn Legend
Over the past 2-3 years i have been provided with out standing survive at the Fyshwick branch of Sydney tools and and continue to return there despite it not being the closest branch. The service has always been great but in the last 12-18 months i have been regularly served (helped) by a member of staff there by the name of Daniel the help and advise he has provided me with has saved me vast amounts of time and money. I regularly find myself with a problem or tool compatibility issue that Daniel resolves every time seemingly effortlessly.
On ...Monday some low life broke into my work ute and helped themselves to my tools that i use to feed my family. I spent Tuesday doing all i could to muster up money to replace the tools and had very limited success. Amazingly at 7:45am Wednesday i found myself leaving Sydney tools Fyshwick smiling with all the gear i needed to get some work done and pay some bills i was genuinely impressed. Daniel you know what you did to help me and my family and i cant thank you enough. without your help and brilliant service i would be up that creek with no paddle. Thanks Mate December 10th 2019 Update: If I could add more stars I would
Over the phone service
Helped out big time in what I was trying to find out. Good bloke... I never had any dramas when dealing with Sydney Tools.
I went in to Fyshwick store on Saturday as I had lost my user manual for a Gensafe Generator and by Tuesday they had emailed me a copy but when I rang your Warrawong store previously I was told that they could not help me.
Very helpfull and great to deal with,they keep most things in stock if not fast turn around on orders.very compeditive pricing
Sydney Tools is the best
I bought a generator from Luke in the Fyshwick base, not only did he look after me with price, he took the time to take me through each model until we found the one that suited my needs. Speak to Luke in Fyshwick he certainly knows his stuff!
support customer with theft claim
Sheldon, assisted me in supplying details of my latest purchases which have just been stolen, this enables me to get a list to the police quickly
- ACT, Fyshwick
- Verified customer
Professional, responsive service
Rang to buy a sliding miter saw and saw stand. Got good advice from a staff member named Daniel on the one I was interested in. On receipt of delivery, found that a small lug on the saw stand did not have a screw thread, as it should have. Received expeditious service in sorting out a replacement part with manufacturer (Makita). Now just awaiting delivery of the replacement part.
Exceptional attention to detail and customer needs
Great communication and Patience in reaching a deal that I was very happy with .
Cheers Jake I'll be Back
Every time I request a quote or have questions about equipment, I get very prompt service and Will is always very helpful.
Very friendly and co operative service
Nice to deal with and nothing is any trouble.
A great range of products and if they haven't got it in stock, they will get it ASAP.
Jordan Place at Fyshwick efficiently processed a credit note that had been overlooked by counter staff.
I would rather have had a refund but needs must and Jordan is not responsible for company policy.
So, thank you Jordan
Questions & Answers
my name is paul pagel i am a quilified locksmith and looking for a carea change
i would realy like to apply for a job with your componey
can i apply fo a job
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