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Sydney Tools ACT
4.6 from 96 reviews · View Statistics

Reviews

4.6

96 reviews
  • Product Quality
    4.0 (8)
  • Return Claim MadeYes (1) · No (9)
  • Shipping
    1.0 (1)
  • Customer Service
    3.5 (11)
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Better7

Better7Fyshwick 2609, ACT

  • 2 reviews
  • 2 likes

Bad product service

published

Purchased a Lincoln Air compressor 5/8/20 and within 3 mouths has failed, Sydney Tools are now saying its our fault and refuse to refund our money, Or give us a replacement unit ,
They could care less we are now hiring another unit at $300 per week.
Very poor service. They keep saying its up to Lincoln but i didn't purchase it from Lincoln i purchased it from Sydney Tools Fyshwick

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationFyshwick
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perfect!

published

very helpful staff, very knowledgeable and made me a very happy man, now i just need a few more words and we're done!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationmitchell ACT
See all answers
Scott

Scott

  • 2 reviews
  • 1 like

Customer service

published

I have bought from this store on several ocassions. The team are great, the guy I deal with is fantastic, has extensive knowledge, is smart and endeavours to ensure your experience is second to none.
Don't consider anyone else, as these guys are awesome.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick ACT
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Mal

MalCanberra 2600, ACT

Order never placed from supplier.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitchell, ACT
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Great Service.

published

Always Call Daniel Hall and get looked after. Excellent Customer Service. We cant get the same Service from the Penrith Store so we will order through Daniel from now on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFYSWICK ACT
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James S.

James S.Canberra Central 2602, ACT

WORST PLACE FOR TOOLS

published

Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMitchell, A.C.T
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Great customer service

published

I was assisted in store today by Dean. He was incredibly knowledgeable about your products and was quickly about to assist me get the tools that I needed. Great customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitchell ACT
See all answers
Peter S.

Peter S.Canberra Central 2601, ACT

  • 2 reviews
  • 1 like

Customer Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitchell act
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Alex K.

Alex K.Canberra 2600, ACT

Great service

published

Went to sydney tools mitchell Asked Dean to help me locate a new product that they had just got in showed me to It, also had great knowledge of the other products I purchased was and very helpful and was friendly cheers :)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMitchell act
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Teresa

TeresaCasey 2913, ACT

  • 2 reviews
  • 5 likes

Don't ever purchase anything from Sydney Tools!!

published

We purchased a Milwaukee edge trimmer in October. We used it in November and it worked well. We went to use it again and it kept on turning on and off. We returned it and told the Mitchell ACT store and they told us that it needed to go back for repairs....not bad for a new product!! It is now January and after many calls to get an update, we are none the wiser. Terrible service and I will never shop there again. I will also tell all our friends of our terrible experience and recommend Bunnings Warehouse.

Incentivised ReviewNo
Store LocationMitchell ACT
Maria

MariaTuggeranong 2620, ACT

Excellent customer service

published

I phoned Sydney Tools and spoke to the store manager Luke. I explained to him that we'd had a few tools stolen (which we had previously purchased from Sydney Tools) and we needed a quotation for their replacement. Luke was happy to oblige (even though I was not promising a sale, it was for insurance purposes) and gave me his email address so that I could forward him the details. He responded with an itemised quotation within 2 hours. Thanks for the friendly, hassle-free service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Good products as always

published

Good products as always, however the staff could see myself and my partner waiting near an item that I was interested in buying and didn’t come over to ask if we needed any help, I had a few questions to ask as it was a $280 item, we waited a couple of minutes then didn’t bother with it, I paid for what I already had then left

Lance

LanceCanberra

Thieves

published
Shop LocationACT, Fyshwick
Brent

BrentCanberra 2600, ACT

Daniel @ Fyshwick is a damn Legend

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney tools Fyshwick
See all answers

Over the phone service

published

Helped out big time in what I was trying to find out. Good bloke... I never had any dramas when dealing with Sydney Tools.

Shop LocationACT, Fyshwick
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Service excellent

published

I went in to Fyshwick store on Saturday as I had lost my user manual for a Gensafe Generator and by Tuesday they had emailed me a copy but when I rang your Warrawong store previously I was told that they could not help me.

Shop LocationACT, Fyshwick

Good service

published

Great service ... easy to deal with ... extremely helpful and polite

Shop LocationACT, Fyshwick

very helpful

published

Very helpfull and great to deal with,they keep most things in stock if not fast turn around on orders.very compeditive pricing

Shop LocationACT, Fyshwick
Adam

AdamSydney

  • 2 reviews

Sydney Tools is the best

published

I bought a generator from Luke in the Fyshwick base, not only did he look after me with price, he took the time to take me through each model until we found the one that suited my needs. Speak to Luke in Fyshwick he certainly knows his stuff!

Shop LocationACT, Fyshwick

support customer with theft claim

published

Sheldon, assisted me in supplying details of my latest purchases which have just been stolen, this enables me to get a list to the police quickly

Shop LocationACT, Fyshwick
Page 1 of 5
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Questions & Answers

PAUL P.

PAUL P.asked

ACT, Fyshwick

my name is paul pagel i am a quilified locksmith and looking for a carea change

1 answer
kizz j.
kizz j.

Go back to school and learn how to read and write first.

PAUL P.

PAUL P.asked

ACT, Fyshwick

i would realy like to apply for a job with your componey

1 answer
Fired Up
Fired Up

What is ‘realy’ and ‘componey’?

PAUL P.

PAUL P.asked

ACT, Fyshwick

can i apply fo a job

No answers

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