- ACT, Fyshwick
Please do not go and buy @Sydney tools Fyshwick, the services are terribly bad. I have shopped three things from there before Christmas. Bought 18v brushless hand drill which I was happy, 380mm lawn mover with batteries operated which I was not happy and take back to store within one week of purchased the products, look for higher quality machine in the same store to top up and buy but stupid manager showed me how to maw the grass which I was doing that job more than twenty years. Thirdly I have also bought one grass trimmer which was o...
Best tool store in Canberra!
Been using these guys since they have opened in Canberra, exceptional product knowledge and service! Love it and I wouldn’t go to anyone else
Bad product service
Purchased a Lincoln Air compressor 5/8/20 and within 3 mouths has failed, Sydney Tools are now saying its our fault and refuse to refund our money, Or give us a replacement unit ,
They could care less we are now hiring another unit at $300 per week.
Very poor service. They keep saying its up to Lincoln but i didn't purchase it from Lincoln i purchased it from Sydney Tools Fyshwick
very helpful staff, very knowledgeable and made me a very happy man, now i just need a few more words and we're done!!
I have bought from this store on several ocassions. The team are great, the guy I deal with is fantastic, has extensive knowledge, is smart and endeavours to ensure your experience is second to none.
Don't consider anyone else, as these guys are awesome.
Order never placed from supplier.
Ordered and paid for a non stock item, was told it should be ready to pick up in about 4 days.
One week later I stopped by to see if my order had arrived, they then told me it would be in next week and they will call.
After another enquiry I was told it would be in the week after.
Today I made a call to the product distributor - no order had been placed from Sydney Tools!
I made a call to head office, very difficult to get hold of but managed to speak to someone at Accounts Recievable (of course).
The head office staff member was very helpful...and followed up with the store manager. Within minutes I was contacted by the store to confirm the order would be placed today for delivery by end of week. Overnight courier would have been a nice gesture since I have already waited 19 days for delivery.
Always Call Daniel Hall and get looked after. Excellent Customer Service. We cant get the same Service from the Penrith Store so we will order through Daniel from now on.
WORST PLACE FOR TOOLS
Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!
Great customer service
I was assisted in store today by Dean. He was incredibly knowledgeable about your products and was quickly about to assist me get the tools that I needed. Great customer service.
Been buying for the Mitchell store from some time now, if I know what I’m after and I run and grab it don’t need service it’s fine. On multiple occasions recently I have asked for a assistance and the service is terrible. The other day I needed a replacement key for my makita angle grinder, went into the store spent asked the guy behind the counter where I could locate it, he immediately and ahhh’d and was to lazy to assist or even look up what I was looking for and told me to order it online. This morning I called as I was looking at buying a ...Milwaukee 3 piece chordless rattle gun combo and wanted to know if a high torque impact could be added to the kit and the fella on the other end of the phone couldn’t be more disinterested in assisting me and flat out told me that the kit is too small to add anything extra in? I’m perplexed, does this store make too much money that they are not interested in the sales of smaller items, the kit is still close to $1000. This is just a few occasions but I bet if you call and ask for help on something they most likely will seem disinterested. I’ve witness the staff in this store being rude to customer asking for assistance and being condescending and disinterested in service. I’ve taken my business to total tools in Fyshwick instead now, lovely bunch of staff there.
Went to sydney tools mitchell Asked Dean to help me locate a new product that they had just got in showed me to It, also had great knowledge of the other products I purchased was and very helpful and was friendly cheers :)
Don't ever purchase anything from Sydney Tools!!
We purchased a Milwaukee edge trimmer in October. We used it in November and it worked well. We went to use it again and it kept on turning on and off. We returned it and told the Mitchell ACT store and they told us that it needed to go back for repairs....not bad for a new product!! It is now January and after many calls to get an update, we are none the wiser. Terrible service and I will never shop there again. I will also tell all our friends of our terrible experience and recommend Bunnings Warehouse.
Excellent customer service
I phoned Sydney Tools and spoke to the store manager Luke. I explained to him that we'd had a few tools stolen (which we had previously purchased from Sydney Tools) and we needed a quotation for their replacement. Luke was happy to oblige (even though I was not promising a sale, it was for insurance purposes) and gave me his email address so that I could forward him the details. He responded with an itemised quotation within 2 hours. Thanks for the friendly, hassle-free service.
Good products as always
Good products as always, however the staff could see myself and my partner waiting near an item that I was interested in buying and didn’t come over to ask if we needed any help, I had a few questions to ask as it was a $280 item, we waited a couple of minutes then didn’t bother with it, I paid for what I already had then left
DO NOT BUY ANYTHING FROM SYDNEY TOOLS
I purchased a Lincoln compressor on the 01/02/18 for $2100 at the Fyshwick store. Compressor failed on the 25/09, upon calling the store, they advised that I should return the compressor.
Upon returning it, it was booked in for a warranty repair. After a week I followed up on the progress of the repair to be told that they replaced the gasket and upon testing it it blew the gasket again immediately. Then told me it needs a new pump. I inquired as to how long this would take and they could not tell...me. The manager was useless at returning calls, in fact he didn’t return any of my calls. I was so desperate for the part I volunteered to collect it from Sydney as they had no timeline on the repair. Then I was told the mechanic went on leave. On the 19/10 I called the store and demanded to speak to the manager. I was then told that the new pump had arrived but they sent the wrong part...24days had gone by.
- ACT, Fyshwick
Daniel @ Fyshwick is a damn Legend
Over the past 2-3 years i have been provided with out standing survive at the Fyshwick branch of Sydney tools and and continue to return there despite it not being the closest branch. The service has always been great but in the last 12-18 months i have been regularly served (helped) by a member of staff there by the name of Daniel the help and advise he has provided me with has saved me vast amounts of time and money. I regularly find myself with a problem or tool compatibility issue that Daniel resolves every time seemingly effortlessly.
On ...Monday some low life broke into my work ute and helped themselves to my tools that i use to feed my family. I spent Tuesday doing all i could to muster up money to replace the tools and had very limited success. Amazingly at 7:45am Wednesday i found myself leaving Sydney tools Fyshwick smiling with all the gear i needed to get some work done and pay some bills i was genuinely impressed. Daniel you know what you did to help me and my family and i cant thank you enough. without your help and brilliant service i would be up that creek with no paddle. Thanks Mate December 10th 2019 Update: If I could add more stars I would
Over the phone service
Helped out big time in what I was trying to find out. Good bloke... I never had any dramas when dealing with Sydney Tools.
The deal for the product I bought was great, better then other stores sell the same product.Would love a total tools on the north side of Canberra.
I went in to Fyshwick store on Saturday as I had lost my user manual for a Gensafe Generator and by Tuesday they had emailed me a copy but when I rang your Warrawong store previously I was told that they could not help me.
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