- ACT, Fyshwick
Please do not go and buy @Sydney tools Fyshwick, the services are terribly bad. I have shopped three things from there before Christmas. Bought 18v brushless hand drill which I was happy, 380mm lawn mover with batteries operated which I was not happy and take back to store within one week of purchased the products, look for higher quality machine in the same store to top up and buy but stupid manager showed me how to maw the grass which I was doing that job more than twenty years. Thirdly I have also bought one grass trimmer which was o...
Best tool store in Canberra!
Been using these guys since they have opened in Canberra, exceptional product knowledge and service! Love it and I wouldn’t go to anyone else
Bad product service
Purchased a Lincoln Air compressor 5/8/20 and within 3 mouths has failed, Sydney Tools are now saying its our fault and refuse to refund our money, Or give us a replacement unit ,
They could care less we are now hiring another unit at $300 per week.
Very poor service. They keep saying its up to Lincoln but i didn't purchase it from Lincoln i purchased it from Sydney Tools Fyshwick
I have bought from this store on several ocassions. The team are great, the guy I deal with is fantastic, has extensive knowledge, is smart and endeavours to ensure your experience is second to none.
Don't consider anyone else, as these guys are awesome.
Always Call Daniel Hall and get looked after. Excellent Customer Service. We cant get the same Service from the Penrith Store so we will order through Daniel from now on.
DO NOT BUY ANYTHING FROM SYDNEY TOOLS
I purchased a Lincoln compressor on the 01/02/18 for $2100 at the Fyshwick store. Compressor failed on the 25/09, upon calling the store, they advised that I should return the compressor.
Upon returning it, it was booked in for a warranty repair. After a week I followed up on the progress of the repair to be told that they replaced the gasket and upon testing it it blew the gasket again immediately. Then told me it needs a new pump. I inquired as to how long this would take and they could not tell...me. The manager was useless at returning calls, in fact he didn’t return any of my calls. I was so desperate for the part I volunteered to collect it from Sydney as they had no timeline on the repair. Then I was told the mechanic went on leave. On the 19/10 I called the store and demanded to speak to the manager. I was then told that the new pump had arrived but they sent the wrong part...24days had gone by.
- ACT, Fyshwick
Daniel @ Fyshwick is a damn Legend
Over the past 2-3 years i have been provided with out standing survive at the Fyshwick branch of Sydney tools and and continue to return there despite it not being the closest branch. The service has always been great but in the last 12-18 months i have been regularly served (helped) by a member of staff there by the name of Daniel the help and advise he has provided me with has saved me vast amounts of time and money. I regularly find myself with a problem or tool compatibility issue that Daniel resolves every time seemingly effortlessly.
On ...Monday some low life broke into my work ute and helped themselves to my tools that i use to feed my family. I spent Tuesday doing all i could to muster up money to replace the tools and had very limited success. Amazingly at 7:45am Wednesday i found myself leaving Sydney tools Fyshwick smiling with all the gear i needed to get some work done and pay some bills i was genuinely impressed. Daniel you know what you did to help me and my family and i cant thank you enough. without your help and brilliant service i would be up that creek with no paddle. Thanks Mate December 10th 2019 Update: If I could add more stars I would
Over the phone service
Helped out big time in what I was trying to find out. Good bloke... I never had any dramas when dealing with Sydney Tools.
I went in to Fyshwick store on Saturday as I had lost my user manual for a Gensafe Generator and by Tuesday they had emailed me a copy but when I rang your Warrawong store previously I was told that they could not help me.
Very helpfull and great to deal with,they keep most things in stock if not fast turn around on orders.very compeditive pricing
Sydney Tools is the best
I bought a generator from Luke in the Fyshwick base, not only did he look after me with price, he took the time to take me through each model until we found the one that suited my needs. Speak to Luke in Fyshwick he certainly knows his stuff!
support customer with theft claim
Sheldon, assisted me in supplying details of my latest purchases which have just been stolen, this enables me to get a list to the police quickly
- ACT, Fyshwick
Professional, responsive service
Rang to buy a sliding miter saw and saw stand. Got good advice from a staff member named Daniel on the one I was interested in. On receipt of delivery, found that a small lug on the saw stand did not have a screw thread, as it should have. Received expeditious service in sorting out a replacement part with manufacturer (Makita). Now just awaiting delivery of the replacement part.
Exceptional attention to detail and customer needs
Great communication and Patience in reaching a deal that I was very happy with .
Cheers Jake I'll be Back
always friendly staff that know there job, I'm as always very happy with the service and prices, the only place i shop for tools ect.
Every time I request a quote or have questions about equipment, I get very prompt service and Will is always very helpful.
Very friendly and co operative service
Nice to deal with and nothing is any trouble.
A great range of products and if they haven't got it in stock, they will get it ASAP.
Jordan Place at Fyshwick efficiently processed a credit note that had been overlooked by counter staff.
I would rather have had a refund but needs must and Jordan is not responsible for company policy.
So, thank you Jordan
Jake Niehus at Fyshwick Sydney Tools was a big help to me in coordinating an order, which was a gift, to be picked up by someone in the Fyshwick area. Thanks for the personal service Jake, everything went smoothly.
February 13th 2017 Update: Excellent customer service
Jason Grubb, at Roselands store, worked with me to alter my tool order so that I could take advantage of a recent sale and save additional money of shipping costs. Thanks heaps Jason, you have been very patient.
March 24th 2017 Update: Exceptional Service
Jason Grubb...at Sydney Tools has helped again to organize and consolidate my tool shipment. He has always been more than willing to help save me costs, and to advise on their products when I have had a question.
Questions & Answers
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