??!
1 photo
Sydney Tools NSW
4.7 from 1,242 reviews

Reviews

(1,056)
(119)
(6)
(4)
(57)
  • Product Quality
    4.0 (31)
  • Return Claim MadeYes (14) · No (21)
  • Shipping
    4.4 (10)
  • Customer Service
    3.6 (32)


Sean D.

Sean D.Sydney, NSW

Prompt in store service

published

Mick and Johno best blokes too deal with
Had a delivery received issue
Quick and professional to deal with.
Would recomend anyone too drop by and see either of them for all needs

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRoselands
See all answers

Dave N.

Dave N.Sydney, NSW

Excellent products, great deals

published

The guy at Gregory Hills gave a great package deal on Milwaukee tools. His product knowledge was outstanding and we came away with exactly the required tools. Highly recommended salesman.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGregory Hills
See all answers
Bassan Elrich

Bassan ElrichSydney, NSW

Great service! Thanks Mounir!

published

Excellent range of products and well laid out. Want to especially thank Mounir for the top service he provided me. He went out of his way to help me find exactly what I was looking for. I ended up spending more than intended because of his genuine approach. Will be revisiting this store definitely.

Customer Service
Product Quality
Return Claim MadeNo
Kenneth N.

Kenneth N.Sydney, NSW

No refunds

published

After reading some reviews here I now know they are a bunch of crooks. I bought a tool and had to go back 3 times. Firstly they sold me a dinasour jigsaw and even they themselves surprised an obselete product are still in store. When I took it back for a refund they said they have no cash. Offer to pay me back to my account. Money never came back. 3 weeks already

Customer Service
Product Quality
Return Claim MadeYes
Store LocationAlexandria
See all answers

Rodney E.

Rodney E.Sydney, NSW

Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCastle Hill
See all answers

Rob

RobSydney, NSW

  • 3 reviews

Promises not kept

published
Customer Service
Return Claim MadeNo
Store LocationBrookvale

Steve amess

Steve amessHunter Region, NSW

Excellent staff, excellent service, excellent price, always make u feel welcome, that’s why I will not go Anywhere else

published

Fantastic service
Staff there unbelievably so hopeful, will always go back for will recommend sydneytools to all my friends and work colleagues, the store is always so well presented thanks

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationRutherford
See all answers

B Sarge

B SargeMurrumbidgee Region, NSW

  • 2 reviews

absolutely 100% terrible

published

While Sydney tools may be the cheapest, their customer support is the worst hands down.
We have recently purchased a concrete saw witch not only zapped me but continually failed to start.
Although taking over two months to look at it, they now tell me that its warranty is void because it has concrete slurry and water on it. Really! this is a concrete saw? !!! with a water point
you will be hearing more from me.... in the meantime i hope someone might honor their product....

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRoselands/ cambeltown, Purchased Epping Vic
See all answers
No thanks

No thanksIllawarra, NSW

Great service Nathan

published

The service is excellent and they have an extensive range so I was lucky to find the appropriate face masks for our fire fighters making their work more tolerable. Thanks.

jumpy d.

jumpy d.Sydney, NSW

Sydney Tools - worst shopping experience ever

published
Customer Service
Return Claim MadeYes
Store LocationCastle Hill

azure105

azure105

  • 6 reviews

Products are great but refunds are HORRIBLE

published
Customer Service
Product Quality
Return Claim MadeYes

Cory craig

Cory craigSydney, NSW

Awesome prices, good service

published

I have been looked after by Ethan since I have been shopping at Sydney tools, sends emails of pricing and products which makes it a lot easier for me, very fast and efficient with great service, I know Im in good hands every time!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools

The reviewer stated that an incentive was offered for this review


Yamaha Generator

published

Just purchased a Yamaha inverter generator from Scott at Sydney tools Warrawong. Fantastic service given by Scott and Steve very helpful and great price and service highly recommended. Great guys to deal with

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarrawong
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools

Excellent Service

published

Fantastic customer service from Paul always prompt and reliable. Wide range of items to select from. Totally recommend the Smithfield Store. All staff are very friendly and helpful. Thanks Guys

Customer Service
Return Claim MadeNo
Store Locationsmithfield
2 comments
Sydney Tools
Sydney ToolsSydney Tools
Maryanne
Maryanne

Thanks Sussan

Al Moore

Al MooreSydney, NSW

Great help and knowledge.

published

Contacted Sydney Tolls regarding a specific item for potential purchase.
Nick S was so helpful and dedicated to customer satisfaction that he went an extra couple of miles to ensure we had the right product and it's availability.
Nick S also arranged delivery that was earlier than anticipated.

Thanks Nick S - Customer focussed excellence.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationAlexandria
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools

Excellent costume service

published

Ahmed, has done an excellent job on customer service and sales, has honestly help me out so much Im am very happy with my purchase and deal that I got. Thanks Ahmed Gregory hills

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGregory hills
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools

The reviewer stated that an incentive was offered for this review


Csrl

CsrlTasmania

  • 3 reviews

Great service even though Im in Tasmania

published

Ali has served me twice now once in store and once on the phone. He has always shown a great interest in what I am doing and has given me great service and advice. I live in Tasmania and with the free postage it is well worth calling Ali for the best deal.
Thanks again I will be back.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationGregory Hills
See all answers

Ricardo

RicardoSydney Surrounds, NSW

  • 2 reviews

Andrew Buckley at Sydney Tools Castle Hill

published

Had an issue with a missing part on a new product I bought from Sydney Tools. After 15 months finally rang up as the angry rude customer - had run out of tolerance. Guy there called Andrew Buckley told me I had every right to be pi**ed and set about sorting the issue for me. Within forty eight hours had the part delivered to my door! Andrew Buckley I will be back to buy from you in the future. Fixed a problem caused by someone else and never flinched from the job!

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Store LocationCastle Hill
See all answers

Nahid

NahidSydney, NSW

Refund policy

published

No staff knows when the refund will be processed. Not even idea 1/2 week time. The staff member replied- only the Direct process the refunds and he does not have all day to do this.

Customer Service
Return Claim MadeYes
Store LocationCampbellTown

Griffo1

Griffo1Hunter Region, NSW

How to save yourself time when ordering

published

The web site was hopeless but live chat put me in touch with Toni Bozinouski who fixed the purchase up in a minute. If you need anything and don't want to waste time RING TONI.

Customer Service
Return Claim MadeNo

Page 1 of 63

See all Sydney Tools reviews

Questions & Answers

best1inrenovation

best1inrenovationasked

hi i need dry saw

2 answers
Chris A.
Chris A.

Do not buy from them. You’ll never get your product and you’ll never get a response from customer service.

Totally agree


Get an answer from our members and Sydney Tools representatives

Other Hardware Shops

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.