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Sydney Tools NSW
4.7 from 1,302 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (88)
  • Return Claim MadeYes (19) · No (74)
  • Shipping
    4.4 (22)
  • Customer Service
    4.3 (89)
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Chas

ChasSydney, NSW

Quick and knowledgeable

published

Asked for information about product, quick and accurate, asked for quote, immediate response. Product offer beat competitors. Luke was great!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta
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JDh

JDhSydney, NSW

Excellent service - 1 stop shop for me

published

excellent service and great range of products and prices.

Marko at Smithfield is a great help and goes around the world to find what I need if they don't have it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSmithfield
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Perfect place for all your tool needs

published

Competitive prices, quality brands and tools and knowledgeable staff especially George. Don't go to anywhere else just go to Sydney Tools Alexandria

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
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Lies, Lies and more Lies

published

I have been told the following lies,

"It will take a couple of days for me to get your remaining items together." (3 weeks later, still waiting)
"Ill get him to call you back"
"I can get those in within 2 days"
"Ill contact them and get an arrival date"
"I have 8 pellets out the back and your order is on one of them"

Do not support this business, they make money from breaking the consumer guarantees act and from being professional lairs.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
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Great customer service

published

Thanks guys for an unforgettable experience in your store today !
Luke looked after us fantastically..... Will not go anywhere else to buy our tools.
All the staff where so welcoming and helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta
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Lee

LeeSydney, NSW

Exceptional In Store Service from Mick

published

Just wanted to say my experience as a first time customer was a pleasure with Michael Stuart. I would recommend to any of my customers in the future & I look forward to further dealings.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta
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Great Store

published

Built a Brillant relationship with George and the team. Willing to source anything we need and always reliable. Brillant store. Its the first place we go for when we need anything

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
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Sam W.

Sam W.Sydney, NSW

The boys are great

published

We have been using Sydney Tools Alexandria for few years, good prices & great service. We would like to thanks George Tahan for his help
George Rahan and his team in Alexandria are exceptional, with great knowledge of products. I cant recommend this store enough , all best .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAlexandria
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Jane

JaneSydney, NSW

Fantastic customer service - Ahmed

published

I went in last week, to collect a kit for my sons 18th birthday present. He wanted to swap something out but Ahmed told him, he would lose on value. Ahmed called a Milwaukee rep and my son ended up with a free product and the rep is bringing him some blades, to suit his plumbing trade! I was amazed and so happy, that Ahmed went above and beyond and my son will now be making all of his future purchases at this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGregory Hills
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Great Service

published

Quick turnaround on supplying a scaffold needed urgently! Thanks Rhys and Nathan for all your help I will be back for all future purchases! Great work Sydney Tools West Gosford!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Tam

TamSydney, NSW

Perfect service

published

The boys helped me today Jason, Scott, Adam, Matt and Matt, customer service was exceptional, they understand how a women in a tool shop hard it can be! I will be back especially to see Jason!!!

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTaren point
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A-Mill Carpentry

A-Mill CarpentrySydney, NSW

Sydney Tools Alexandria

published

George Tahan and his team at Sydney Tools Alexandria are fantastic. I've been using them for our business since day one. Weather its specialized tools or products, repairs or advise, George and his team in Alexandria are professional and fast.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney Tools Alexandria
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Sydney Tools - Alexandria - 5 Star Service

published

We have been using Sydney Tools Alexandria for numerous years, not just for the great deals & massive range of products but also for the great service. George Tahan and his team in Alexandria are exceptional, with great knowledge of products. These guys always go the extra mile for us & I cant recommend this store enough.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Store LocationSydney Tools Alexandria
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Helpfull staff

published

Tarick has been awesome & very supportive 5 star will recommend anyone to see him for a sale at the store, very pleased with service & will come back again for sure

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSmithfield nsw
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Happy customer

published

The service I received from Nathan was above and beyond we had a laugh and he was honest fair. Thank you again mate,marine grade stainless is hard to drill through we found out.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Ana Floyd T

Ana Floyd TPenrith

  • 2 reviews

Great service

published

Jack was very helpful, knows the product well and provided some helpful tips on how to use the Makita drop saw I got from their store. He even helped me carry this tool to load it in the car. Greatly guy easy to deal with and great customer service. Thanks Jack from Sydney Tools Penrith

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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It’s beautiful place to shop

published

I’m Formworker and concreting and Steelfixing , I’m happy with my job and I by all my tools from Sydney tools , always they look after the customer and keep them happy specialy George

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Mark Beattie

Mark BeattieSydney, NSW

Exceptional customer service

published

These guys really know there stuff, Robert was extremely helpful, going to the detail of machine manual of a product i had purchased to ensure i had the correct compressor for my machine.
Legend, keep up the amazing service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDulwich Hill
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Scotty

ScottySydney Surrounds, NSW

  • 2 reviews

customer service was outstanding

published

Toni Bozinovski from your Dulwich hill store is an absolute asset to your team extremely good service always out of his way to help & contact me to see my orders are good & on the way & if i need help
Highly recommend Sydney Tools Dulwich Hill & Tony their salesman ... 5 star..

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Customer service at its BEST

published

Huge THANKS to Robert Mcnamara for his professionalism and quick response - supplying a product in trying KOVID times for VIC. Everything (from checking goods on stock, taking the order, organising courier and supplying the paperwork) was flawless. Thank you Robert.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDulwich Hill
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Questions & Answers

John M.

John M.asked

NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

1 answer
Hamish
Hamish

Bunnings

Vic P

Vic Pasked

NSW, Alexandria

Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill

1 answer
Fired Up
Fired Up

Can you use live chat ?

best1inrenovation

best1inrenovationasked

NSW, Silverwater

hi i need dry saw

2 answers
Chris A.
Chris A.

Do not buy from them. You’ll never get your product and you’ll never get a response from customer service.

TotallyDisappointed
TotallyDisappointed

Totally agree

Get an answer from our members and Sydney Tools representatives

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