Sydney Tools NSW

they are extremely helpful and i would say they are even better than bunnings, they got pretty much every tool in the book for a DIY. Appreciate the team for getting everything ready, didn't waste a second in the store. gave me a deal as well. Show details ·  1

Please do Not buy from Sydney Tools. Recently bought a demo saw trolley, we called ahead and had to go to the Alexandria branch which is 1 hrs drive away . The person in the store told us it will fit our stihl machine . We paid via credit card in… Read more

store .

Our driver drove back to site , in all costing us a 3 hr trip pile tolls ,only to find it didn’t fit . We then the same day took it to our closest branch to return it , costing us another 1 hr . They told us they cannot give a refund , we have to go back to the other branch 1 hrs drive and tolls away. We called ahead and asked if we could do the credit there . They said yes. We sent our driver first thing Monday back to the store , costing us another 4 hours in peak period traffic . Our drive got told it was over $1000 so they cannot credit us on the card …..

I am the owner ,my driver called me while on leave for my anniversary to speak to the manager at the store , because he was having endless hastles .

He then told me the best they can do is refund via BSB and account and it will take upto 10 days .

I accepted there terms . After having to ask for the manager , due to the staff in store having no idea how to credit an item literally returned the next day and clearly communicated the day we bought it that they gave us the wrong product we asked for .

My huge frustration is that I had to call a manager , who told me he didn’t like my tone or that I was frustrated. At no point did he apologise for costing us 1 full days transport and labour for their poor service and communication. I still now have to wait for 10 days to get a refund on a $1300 product which they supplied and was not fit for purpose .

Sydney tools it seems do not care about customer service and their managers cannot be respectful enough and own their mistakes , rather choosing to tell their clients who have been stuffed around that they don’t like their tone. At no point did I swear or personally accuse the manager , i simply stated my frustration with the cost they cost my business and the poor way they handled a product that I still don’t have and lost a days labour and am still out of pocket to go buy the product from somewhere else to the value of $1300.

This is the third time this has happened to us over the last 2 years with returning nothing to Sydney tools , even when you call and organise it , when you get in store they change the rules and call head office ., their 10 days is a guideline even when they say it we take ten days after all the stuff around .

There is a Reason trades use BUNNINGS , they know how to look after a customer .

If you want to by power tools , avoid Sydney tools at all costs , until they change their returns and refund policy .

I’d like to thank Mr George today for his assistance with purchasing a Makita Grinder. I was struggling to find what I needed but George provided exceptional service and shared some good knowledge about the pros and cons of each product. Show reply

Just started our own carpentry business and have needed a lot of extra tools this last year. Have dealt with most of the guys there - all know their stuff and friendly. Had a few issues a few months back with a tool which wasn't good but Chris went above and beyond to get it sorted asap. The only tool shop in the area that we will shop at. Show details ·  1

Wanted to buy an EGO product. Sydney Tools website was showing as available but low in stock. Had no luck ringing shops showing it is available. Finally got Melih Asaroglu at Smithfield store who went out of his way to source the product for me. It's a pity that all Sydney Tools staff are not as customer oriented as Melih. Great service from him and much appreciated. Show details

Taking my business to Total Tools from now on after dreadful customer service experiences at Sydney Tools, Wollongong, NSW. Purchased a $20 ratchet set in their Black Friday sales, and returned it unopened and unused within 6 days to get store credit. My intention was to use the store credit to buy a more expensive ratchet. The sales rep made out… Read more

that it was impossible to refund, even after I pointed out that the original salesperson said I could do a change of mind if I didn't open or use the set. To quote the second rep's response, "Why didn't you point out to the first rep that we don't do refunds?"

So it's my fault that the first rep told me contradicting information?

My response, "Sorry, but why am I being held accountable for Sydney Tools delivering conflicting information?"

Gets even better, he replies back "He (the first rep) should know better. He's a manager. But we still can't do anything about it".

In the end, they agreed to do store credit. So I grab three tools that total $70.50, expecting to just pay $50.50 difference. $20 credit + $50.50 = $70.50. Pretty straight forward.

But no, they charged $70.50 to my card and told me I'll get a $20 credit to my store account in 2-3 days.

Even better, they rip up my origninal store receipt that I'm supposed to get the credit for. So if it doesn't land in my account I have no way to prove that. I guess I may have to rely on a bank charge back - what fun.

Disgraceful customer service and dishonest behaviour.

So long, Sydney Tools.

- No star review our pressure cleaner now for 7 weeks has been in the store waiting for the mechanic to at least have a look at it . No phone call to let us know what is happening. We are left in the dark luckily we took photos of it before we put it in . This is a shocking business to deal with

Further to my poor review on Sydney Tools last week regarding $4.450,50 compressor that I purchased and then cancelled because the store rang back post price confirmation and payment requesting an additional $300 for freight into their store,,, well the saga continues and now over two weeks and till they haven’t remitted my money. . Phoned… Read more

Customer Service, copied and forwarded purchase details - was told that the refund would have to be approved by Accounts and they can’t provide me with a direct contact number to that department. It’s bizarre that this company can change the price post purchase (which is poor retail behaviour) and now it’s up to me to jump through all their hoops to have my money returned. I have spent numerous thousands of dollars in Sydney Tools but this experience has made me avoid ever walking into one of their shops again. To the Sydney Tools person reviewing this post my Quote No. on this item is 41108954 - this is a large amount of money out of my working account that I need to operate. Hopeless company…..

Shocking attitude, never call back as they say they will. Had a warranty claim and they think it’s acceptable that you just wait for 6 weeks for it to be checked, I used it for 10 minutes, now I have to wait 6 weeks on what basis. And they are all just rude about it. Show details

Every time I go to this store there is an issue! Cannot remember having a smooth transaction through Sydney tools. Staff are under trained and unaware of the store policies. Constantly having to waste my own time to call Sydney tools head office were they assure me I was correct, and they apologise for the experience I had (happens regularly)… Read more

then they palm you off to the store, who is very limited as to what they can offer. Which in result, you miss on the deal you should of got on the day of the sales. Head office just seem to brush their hands with it. There’s no real help on that side!

Best bet is to avoid Sydney tools, most other stores will price match - shop around!

Hi. I bought Husqvarna concrete ring saw and blad about $6,500 cash but just try to use then broken. I try to refund and/or repair. I took a month to wait and provide wrong repairing centre. Still cannot replay anything about 4 months. So complain through Fair Trading NSW and ask full refund. Does not required this Husqvarna concrete ring saw. Show details

Customer service makes all the difference – Went into Sydney Tools last week to buy a few tools for work. I vowed to never walk in this store again and always go across the road to trade tools as the manager was a disgrace to this company back in 2022. I needed tools that weren’t in stock anywhere else and had no choice to walk back in. I was greeted at the door by Chris who is now the… Read more ·  1

manager there. This guy was a true legend, had product knowledge on everything I asked about and was extremely personable. Very impressed and will be back.

Understanding service – As i was once served i noticied all the team members chime in and help not only me but each other.collectivelly they are an asset to the store.i will continually donate my money not only in bussiness but support these guys. Show reply

Worse store – After 5 years I am stop buying tools from this store. Absolutely terrible, some of the staffs are terrible rude and un professional. The guy name "Christian" very rude and ended up assaulting me because I choosed different staff to serve me. it is all coming from poor management. Owner of this Sydney tools must look to the customers complaints. … Read more

This store turning to one of the worse. New tool rusty in the box, I took them back but avoided to refund or change/ repair. took 5 months to get my power tool repaired and it was still under warranty. Try to avoid this place

Great service – Went to buy some tools as gift for dad. Was attended straight away when entering the store, the manager Duwaine provided great customer service and did a great deal for me. Show reply

I have converted to going to Sydney Tools first for everything – I was hesitant to shop at Sydney Tools at first, I had formed the opinion that “they had the best tools but their prices were the highest” without actually much experience shopping there. I COULD NOT HAVE BEEN MORE WRONG. Yes they do have the best high end tools but compared to Total Tools and Bunnings their prices are actually cheaper or if they… Read more ·  1

are on par it is for a superior brand/product. Not for just the expensive tools either, everyday trade items. I’m talking machine blades, masks, ratchet straps, voltage meters etc. Apart from all that the customer service from the team in store has been impressive, Hamish and Aiden in particular. I actually like going there! I have converted to going to Sydney Tools first now. Get in there and see for yourself and don’t be afraid to ask if they can do a discount, they have certainly helped me.

A1 customer service – So many products and stock, store is easy to navigate. The reason for my review though is to say how great Chris is there. I sat with the boys on the worksite yesterday and Sydney tools came up in conversation, they have also had outstanding customer service with Chris. He is a standout. Lucky to have him, I know a few people around town that want him. Great store overall. Show details ·  1

Robbers, edit 2 years on still no refund – Store staff fine, customer service however is a joke. I paid $180 in cash for something returned it the next day and I'm not allowed my cash back it has to be refunded onto a card, wasn't happy about this to start with. if you pay with cash you get cash back.. We'll we are now on day 6 with still no cash being returned to me but Sydney tools have… Read more

the products back. So I guess its a win for them. They get my money plus they get the product back which can be resale. We will never spend money here again. I do however fell like walking it a store and just taking $180 worth of tools and see how they like it. Sydney tools you are nothing but robbers. Hope you are enjoying my $180.

Beware price at checkout – Brookvale Sydney tools don’t honour their shelf price tags. When buying a tool, the price that appeared on the eftpos machine was dearer than the shelf price tag. When I advised the clerk he told me ‘yeah, the shelf price tags are wrong, this is the right price.’ I asked if they honour their own prices? He said ‘nah we don’t’. It’s not the… Read more

price that really matters, it’s only a few bucks, it’s the attitude. There are many tool shops in Brookvale, I will now move my business elsewhere and share my experience.

Very happy with my shopping experience – Just wanted to say that I’m very happy with the professional service and knowledge that these guys at Wollongong Sydney Tools store provide to their customers,very happy and can’t recommend them enough.10/10 Show details ·  1

Unsatisfied shopper – I purchased a DeWalt battery chainsaw last week, I previously purchased a DeWalt hegder. I spent well over $700 in a fortnight I was unable to attend the trade night the previous night. Were lots of bargains and freebies are given away. I asked the sale person if he could help on price or maybe a freebie as I spent a bit of money and was intending… Read more

to spend more on other items. He quickly responded with no sorry.. most stores would consider helping a little. So I'll be Shopping somewhere else.

Care factor….Zero! – No customer service , they say they will get saw blades for the $2000 saw you bought & it never happens. I got the one it came with & that was it. I’ve been in several times with no luck. Only one sort of blade fits this saw & hard to come by, thankfully we have some good options for buying tools in Wagga who have come to my aid. They won’t last long here with that attitude . Show details