Sydney Tools NSW, Alexandria

Please do Not buy from Sydney Tools. Recently bought a demo saw trolley, we called ahead and had to go to the Alexandria branch which is 1 hrs drive away . The person in the store told us it will fit our stihl machine . We paid via credit card in… Read more

store .

Our driver drove back to site , in all costing us a 3 hr trip pile tolls ,only to find it didn’t fit . We then the same day took it to our closest branch to return it , costing us another 1 hr . They told us they cannot give a refund , we have to go back to the other branch 1 hrs drive and tolls away. We called ahead and asked if we could do the credit there . They said yes. We sent our driver first thing Monday back to the store , costing us another 4 hours in peak period traffic . Our drive got told it was over $1000 so they cannot credit us on the card …..

I am the owner ,my driver called me while on leave for my anniversary to speak to the manager at the store , because he was having endless hastles .

He then told me the best they can do is refund via BSB and account and it will take upto 10 days .

I accepted there terms . After having to ask for the manager , due to the staff in store having no idea how to credit an item literally returned the next day and clearly communicated the day we bought it that they gave us the wrong product we asked for .

My huge frustration is that I had to call a manager , who told me he didn’t like my tone or that I was frustrated. At no point did he apologise for costing us 1 full days transport and labour for their poor service and communication. I still now have to wait for 10 days to get a refund on a $1300 product which they supplied and was not fit for purpose .

Sydney tools it seems do not care about customer service and their managers cannot be respectful enough and own their mistakes , rather choosing to tell their clients who have been stuffed around that they don’t like their tone. At no point did I swear or personally accuse the manager , i simply stated my frustration with the cost they cost my business and the poor way they handled a product that I still don’t have and lost a days labour and am still out of pocket to go buy the product from somewhere else to the value of $1300.

This is the third time this has happened to us over the last 2 years with returning nothing to Sydney tools , even when you call and organise it , when you get in store they change the rules and call head office ., their 10 days is a guideline even when they say it we take ten days after all the stuff around .

There is a Reason trades use BUNNINGS , they know how to look after a customer .

If you want to by power tools , avoid Sydney tools at all costs , until they change their returns and refund policy .

I’d like to thank Mr George today for his assistance with purchasing a Makita Grinder. I was struggling to find what I needed but George provided exceptional service and shared some good knowledge about the pros and cons of each product. Show reply

MY GO TO TOOL SUPPLIER – I have been coming here for years now and I have NEVER had bad service. Having read a couple of 1 star reviews, I felt I needed to respond. The team here are great people to deal with and I am always offered help and advice whenever I have needed it. I have written similar comments on Google reviews. Sydney Tools have a huge range of tools but if… Read more

you see something advertised ring first before you make the trip. Chances are they WILL have it but ring first. Don't go in with a bad attitude but treat the staff with the respect that you would expect yourself remember "The Universe Doesn't Revolve Around You"! I will continue going to Sydney Tools Alexandria as, they have great prices and really good service and why would I go anywhere else?

Terrific Customer Service – Absolutely fantastic service from young chap by the name of Blake. Could not have been more helpful. easy going, friendly young man, made shopping a rather enjoyable experience.  Show details

Perfect, Sydney tool Alexandria – Patrick very good service and recommend. Alexandria the best, good place easy to park. All good staff and team work. Never regret. Thank you. Show reply

Bad customer service – So here comes a great story: I buy a drill bit for 19 dollars, find out I don’t need it. Go to the shop to get a refund. The invoice doesn’t state ANYWHERE that any item has to be returned within 14 days. I leave the drill bit, all contact details in the shop. GUESS what? No one gets in touch. I know it’s only 19 dollars but this is BAD customer… Read more

service.

The above is the original review. I chose to use the mediation process first. I was talking to SYDNEY TOOLS via messenger which seems to be run by a chatbot as it keeps on asking random questions not related to the issue. Overall extremely disappointing.

I suppose I am used to great service at Bunnings and other local hardware shops.

It’s a joke.

Poor customer service – Ordered item and paid for an order over $700 and one item on backorder, over 2months ago. 2 phone calls and one email one week ago . No response. Taken my money , advice do not buy / pay any goods unless they are physically in stock. After a further 3 weeks of discussions with customer service who quoted" As advised, we as an online team are… Read more

unable to look any further into store-allocated orders " finally ended up the item nearly 3 months after payment. Again I had make the phone call to the store to confirm item has arrived. Buyer beware.

An organisation truly beyond redemption – 12 th October 22 time 11:30 am. I purchased a Lincoln line trimmer in store comes with chain saw and hedge trimmer attachment. At the time the staff named [Name Removed] inform me that currently they do not have the attachments in store how ever he will be able to post it to me within 5 business days. Since the items didn't arrive after 10… Read more

business days I called the store couldn't give me any details of the items as to when the item is arriving. Gave me reason as the Aus post or the courier company didn't accept the item for delivery. I have sent emails after emails to online chat and it has been passed down to the store no one was able to get back to me to date. I had some visitors over had to organise a gardener to come and do the hedges which I'm at a loss deciding to go with Sydney tools. IF YOU WANT YOUR MONEY TO GO WASTE AND GET TREATED LIKE GARBAGE PLEASE HEAD INTO SYDNEY TOOLS.

Bad customer service – I’ve gone to sydney tools to have a look some tools before the end of financial year and maybe buy any tools to claim my tax and a friendly guy convinced me to buy the most expensive milwaukee combo kit telling me i would get some points to get free tools and also claim at milwaukee’s website three free batteries whenever i want, which sounds me… Read more

really good deal, but he didn’t tell me or specify any date i should claim them. So three weeks later i went to milwaukee website to redeem the batteries and they’ve gone. I lost the batteries, i couldn’t get the batteries anymore, i’ve lost those three batteries that made me buy the most expensive kit ($2500). I’ve called them to see if they could help me with that and they told me they couldn’t help me and i could try to call milwaukee and see what they could do for me. I called to milwaukee customer service and they said they would check and message me with an answer, but until now i got no answer. Very frustrated with this whole situation. Probably I won’t go to any Sydney tools anymore.

Crap Go Tool Place to Shop! – Lets start from the beginning I ordered tools online for a collect in store pick up.The tools I ordered being worth 4k I then received a rude phone call from one of there staff members accusing me of being a Thief. The staff member then said you have been seen on our cameras with items walking out the store I then replied items that I paid for !… Read more

.Don't bother spending money at a place when your treated like rubbish constantly back and forth phone calls chasing up my orders and still not even a good enough reason on how long it will take to arrive ? @SYDNEY TOOLS ALEXANDRIA definitely needs to get new staff and customer service.These people are oddly useless

Terrible service from George in particular – Ordered items in November worth 3k. Was told they would be in store in two weeks left waiting 2 months so far with no update on any of it. When I call the store they say some of the items are in stock but no one bothers to inform you, called and asked to speak to George on 10 occasions, surprisingly he’s always on the phone or with a customer when… Read more

I say who is calling, And he will call back. Never once has he called back. When I finally get my items I will never buy from here again, terrible service.

If it wasn’t for bad service there would be no service at all! – Sydney Tools simply don’t care post sale/commission cheque. No follow up from [Name Removed] or [Name Removed]. They promise the world and give you an atlas! Show details

Perfect place for all your tool needs – Competitive prices, quality brands and tools and knowledgeable staff especially George. Don't go to anywhere else just go to Sydney Tools Alexandria Show details ·  1

Lies, Lies and more Lies – I have been told the following lies, "It will take a couple of days for me to get your remaining items together." (3 weeks later, still waiting) "Ill get him to call you back" "I can get those in within 2 days" "Ill contact them and get an arrival date" "I have 8 pellets out the back and your order is on one of them" Do not support this business, they make money from breaking the consumer guarantees act and from being professional lairs. Show details

Great Store – Built a Brillant relationship with George and the team. Willing to source anything we need and always reliable. Brillant store. Its the first place we go for when we need anything Show details ·  1

The boys are great – We have been using Sydney Tools Alexandria for few years, good prices & great service. We would like to thanks George Tahan for his help George Rahan and his team in Alexandria are exceptional, with great knowledge of products. I cant recommend this store enough , all best . Show details ·  1

Sydney Tools Alexandria – George Tahan and his team at Sydney Tools Alexandria are fantastic. I've been using them for our business since day one. Weather its specialized tools or products, repairs or advise, George and his team in Alexandria are professional and fast. Show details ·  1

Sydney Tools - Alexandria - 5 Star Service – We have been using Sydney Tools Alexandria for numerous years, not just for the great deals & massive range of products but also for the great service. George Tahan and his team in Alexandria are exceptional, with great knowledge of products. These guys always go the extra mile for us & I cant recommend this store enough. Show details ·  1

Amazing customer service by Chaddi El- Hage – We visited the Alexandria store on 27th June and after we picked up what we wanted, we went to the billing counter and was met by this amazing employee Chaddi El -Hage who was very knowledgeable and had excellent customer service. He went out of his way to give our item for free. Show details ·  1

Excellent service – Hi had a very pleasant experience at Sydney tools. I was assisted by joe and he was very knowledgeable and helpful in pointing me into the right direction and assisting me in getting the best value for my money. 5 stars. Show details ·  1

legendary service – always feel that I get the right advice and service when I go see george tahan and the boys. quick and reliable service. their shelves always have the stock I need and that store has become a important supplier to my business. Show reply

Great service , thanks George – Great service, Large variety of tools .I have been a customer of sydney tools for the past 15 years and never been disappointed ,thanks George from the Alexandria store for your great service and honesty. Show details ·  1

Great Service – After the first purchase George provided the service making you feel like part of the family, very quickly established a first name basis customer relation. George knew what expectation I had and subsequent purchases were with minimal fuss. When I moved to a new project elsewhere I still returned to Alexandria Show details ·  1

Fantastic service! – Served by George from the Alexandria store. Very informative, specific and helped me choose the right makita kit to suit my needs. Thanks George, I would definitely recommend Sydney tools, and I will be back for more. Show details ·  1

Great service Sydney Tools Alexandria – Been seeing George for a few years now. Always has great service, knowledge and very helpful. He is the man to see, reason why I still shop with Sydney tools Show details ·  1

By George! Change name to Galaxy tools! Service was out of this world! – George I think his name was greeted me with a smile that would have melted an icy pole. Knowledge of the tools was fantastic. Will shop here again! Fantastic all round! Show details ·  1

Exceptional Service – After making my first purchase over 4 years ago, everytime since then that I have needed something tool related I am drawn back to Sydney tools alexandria store to see George T. His standards of service are second to none ! He is always helpful and guides me in the direction to make the correct purchase or to give me sound advice and his honest opinion. Show details ·  1