Sydney Tools NSW, Brookvale

they are extremely helpful and i would say they are even better than bunnings, they got pretty much every tool in the book for a DIY. Appreciate the team for getting everything ready, didn't waste a second in the store. gave me a deal as well. Show details ·  1

Beware price at checkout – Brookvale Sydney tools don’t honour their shelf price tags. When buying a tool, the price that appeared on the eftpos machine was dearer than the shelf price tag. When I advised the clerk he told me ‘yeah, the shelf price tags are wrong, this is the right price.’ I asked if they honour their own prices? He said ‘nah we don’t’. It’s not the… Read more

price that really matters, it’s only a few bucks, it’s the attitude. There are many tool shops in Brookvale, I will now move my business elsewhere and share my experience.

Excellent product knowledge – Saw a rep by the name edan, very helpful. Great product knowledge. Took the time to explain in detail my problem solutions and advised on the perfect item for my complicated enquiry. Made me laugh too, a good egg that one. Thanks Show reply

Ordered Ego and was sent Milwaukee – I ordered an Ego blower at Brookvale Sydney Tools. Brookvale Sydney Tools did not have the blower in stock and was to send it out. Opened the package and I thought it was incorrect when I saw the top of a red box. It was Milwaukee. As I didn’t want to void a Milwaukee warranty, I contacted Sydney Tools. I was told that they didn’t have a Ego… Read more

box. Most brand new items come in unopened boxes. A opened box usually indicates a demo or shelf model which are usually cheaper.

I should have been told about the item before it was delivered

Outstanding Customer Service – My praise for Mark & his team at Sydney Tools Brookvale, outstanding service & knowledge of their products. A huge thank you to Mark who went beyond & made sure I had the correct product & even took the time to assist in cancelling my previous online order. Merry Christmas Mark & Team. Peta Hennessey. Show details

Poor Service and unacceptable Business Policy – I purchased a Bahco S140T Socket from Sydney Tools using their Online and delivery system. I'm currently recovering from a torn calf muscle injury and am trying to minimise my activity on doctor's advice. Well my item arrived nice and quickly, which was great but upon opening I found that the Sockets would NOT stay retained in the ratchet handle… Read more

and just fell out! Close inspection found that the factory appeared not to have installed the retaining spring in the handle. A simple problem but rendered the whole socket set useless!! I promptly called Sydney Tools Brookvale, as the enclosed invoice identified as the store supplier, within 1/2 hour and explained the situation. I stated this was a DEFECTIVE item upon delivery or DOA and not a fault after use etc. I was gobsmacked and shocked when they said the ONLY rectification was for me, at my inconvenience and additional expense was to either mail it back or go a Sydney Tools store and sort it out there!!! So I did go to Sydney Tools Brookvale, at my pain and expense to replace it and to CONFIRM situation. While apologetic, they simply blamed "head-office" and that is how they DO BUSINESS! - so bad luck if you get a defective good delivered as you, the customer are treated with contempt and it is at your expense and inconvenience to to get it rectified. A serious indictment of their Business.

Support of Italco Welder – Had a problem with an Italco 180 welder. Took it to Sydney Tools to get a repair quote and was told that spare parts are no longer available. The welder has only been used a few times. Firstly, be careful to check any advice given by Sydney Tools sales staff and secondly stick to well known brand names, not brands that have misleading labels,… Read more

ie; the Italco welder has the Italian flag on it (giving the impression that it's made in Italy), but it's just another çheap product from China, with no after sales support.

Warranty takes months- no replacement offered – Typhoon pressure washer- needed part replacement, store should have been able to replace part (hose and gun) but needed to be “sent away” now 5 weeks, still no word on when it will be returned. Guarantee if I returned a faulty product to Bunnings- they’d have taken a new one off the shelf and replaced it immediately. Email sent to complaints a… Read more

week ago- still no reply. Store has no answers.

Sorry Sydney tools head office- you’ve taken the power away from the store to keep the customer happy. Typhoon is your own brand, have some parts on hand since they appear to be poor quality, clearly as there’s a massive backlog of them in for warranty repairs.

Replace our product, or offer us a refund. But this is the 2nd time it’s been in for warranty repairs that has taken more than a month. (When first purchased it wouldn’t start at all, had to wait for ages then too). I’m not a fan of this process Sydney tools and it will affect my choice of store to purchase from in future, Sydney tools will be bottom choice unfortunately. Meanwhile- gotta hire a pressure cleaner as despite purchasing one- I still don’t have it!

Happy customer – The service I received from Nathan was above and beyond we had a laugh and he was honest fair. Thank you again mate,marine grade stainless is hard to drill through we found out. Show reply

Promises not kept – All sorts of false promises made about the availability about a De Walt nail gun to coincide with the arrival of decking timber at my home. I paid for the darn thing in full by Credit Card on the back of these assurances. Only after I chased these cowboys did they confirm that I wouldn’t be getting the equipment until the end of the month at… Read more

least. “Back-order, blah, blah.” What a joke! Not even a hint of such delays when I handed over my money. Actually, it’s not a joke. It’s just plain misleading and deceitful conduct. To make matters worse, they claim a full refund will take a few weeks to appear in my bank account. A short piece of advice. Don’t patronise these people. Find another tool supplier that honours its promises and respects a consumer’s rights.

Awesome Service and advice – In store and spoke with Mark Davies about an air compressor. He knew exactly what I was after and my air requirements. He also gave me realistic expectations on portable units versus commercial. Definitely recommend them again.

Excellent Service – I found the service to be top rate. The staff were prompt and the price was good. I would recommend the product and Sydney Tools to others.  Show details

Sydney Tools Brookvale – I have been going to the Brookvale shop for years. Mark Davies and his boys always look after me. Best price! Best service! Best knowledge!  Show details

Great service & Very competitive prices – Ordered a custom Milwaukee kit for my son - Mark Davies was extremely helpful on getting me the gear he needed for his work  Show details

Great service, excellent product knowledge, keen pricing and went above and beyond – Bought a heap of Dewalt gear - Mark Davies was very helpful and his product knowledge was excellent. He made some useful suggestions as to what accessories I should purchase and went out of his way to give me a good deal. Some items were unavailable from stock but were sourced quickly and Mark kept me informed throughout the order process. Will definitely shop at Sydney Tools again. Thank You!  Show details

Great place for advice and product choice – Great selection of tools. The staff are very helpful with good advice. The staff go out of they way to ensure they meet your requirements. John recognised me from previous visit.  Show details

Perfect customer service – I've been shopping with Nathan at Brookvale for two years now I honestly won't shop with anyone else I borderline have a man crush on him  Show details

Just good service – Sydney tool. Are complete professionals there staff there are excellent helpful and know exactly A business can only go forward with having quality stuff members I will Single out one person that help me when I go there is Fabian You and your fellow workers Are what make Sydney tools. The number One tool out let in Australia  Show details

Big spend up – I had to purchase a new vacuum for work that could cope with all on site duties along with concrete grinding dust and fine timber / mdf dust along with usual wet/dry vac duties. Nathan the master salesman suggested the Ramset vacuum as it did everything required and was a lot cheaper than an equivilent Festool vac. I then needed a new concrete… Read more

floor grinder which Ramset fit the bill for again. Products are great and I am very happy with service and advice from sydney tools. All the guys are always keen to help which is great.

Excellent – Have been doing business with the Brookvale branch for over 5 years now. Mark Davies has always been helpful. If Mark is not there, then I will talk to Jack, who is also been helpful. I mostly deal with Mark, and he has been knowledgible on most tools, that we have purchased. The only problem I have had with Sydney Tools is my credit limit, as I… Read more

can purchase over 20k in a month.

Otherwise the guys are great, and know the product that they are selling.

Can't fault them – As always great expertise and service from Mark D. who knows his stuff and always offers fair prices. My go to Tool shop for years  Show details

Good customer service – I purchased a few tools last day of the financial year. I have to say that being the busiest day of the year, I had such a wonderful customer service from Oscar. He was very patient as it took me a lot of time and a lot of asking. Very helpful. Thanks.  Show details

Buying site toolbox – Great people they are always happy to help and if they don't have something they are happy to order it in and cheap price :)  Show details

Good service, Great tools – Very happy with the service and information provided in store by Oscar and Looking forward to using the new saws!  Show details

Helpful – Oscar is Very friendly, and provided a great helpful service. Great store and heaps of gear. I look forward to using my new laser. Cheers  Show details

The perfect tool shop – Sydney tools is fantastic, I had oscar help me with some things that i needed to purchase and the help and knowledge he gave me was great. I will definitely be returning to sydney tools for my next purchases  Show details

Review – Excellent service from Oscar who helped me with my purchase. He updated me on freight throughout the week and made life a lot easier.  Show details

Perfect service – Oscar served me fantastic. Helped me out with everything I needed and gave me a great price and opinion. Thanks Oscar  Show details