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Sydney Tools NSW, Castle Hill

Sydney Tools NSW, Castle Hill

4.2 from 47 reviews · View Statistics

Reviews

4.2

47 reviews
  • Product Quality
    4.2 (6)
  • Return Claim MadeYes (3) · No (4)
  • Shipping
    5.0 (1)
  • Customer Service
    3.7 (6)
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The makita blower kit I was looking for was out of stock but lateral thinking by Chris was able to solve the problem

published

I would like to thank Chris for both his knowledge and helpfulness in coming up with other options.
Not only is he a credit to the organisation he will go up to the top of our future business and recommendation to our friends

Product Quality
Return Claim MadeNo
Store LocationCastlehill NSW

The reviewer stated that an incentive was offered for this review

Bu Shwerrib

Bu Shwerrib

  • 12 reviews
  • 12 likes

Much, much better

published

Stopped dealing with this mob until they got rid of that arrogant manager, Nathan Tosser. Well the change is unbelievable. They are very friendly and helpful. They know their stuff. Thanks Jack. See you again soon.

Product Quality
Customer Service
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The G.

The G.Sydney, NSW

Ask for Corey and you'll be sweet

published

Got stuffed around a bit waiting for an order but then Corey got involved and everything seemed to go perfectly. Best place to go for all your tools. Thanks again mate

Product Quality
Customer Service
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Great service Andrew buckley

published

Would like to Thank Andrew Buckley for his help today. His knowledge of Power tools and customer service outstanding. Recommended anyone if tge hills area to go down to Sydney tools at Castle hill and ask for Andrew.

Regards
Peter

Product Quality
Customer Service
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Rodney E.

Rodney E.Sydney, NSW

Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty

published
Product Quality
Customer Service
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jumpy d.

jumpy d.Sydney, NSW

Sydney Tools - worst shopping experience ever

published
Customer Service
Incentivised ReviewNo
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Ricardo

RicardoSydney Surrounds, NSW

  • 4 reviews
  • 2 likes

Andrew Buckley at Sydney Tools Castle Hill

published

Had an issue with a missing part on a new product I bought from Sydney Tools. After 15 months finally rang up as the angry rude customer - had run out of tolerance. Guy there called Andrew Buckley told me I had every right to be pi**ed and set about sorting the issue for me. Within forty eight hours had the part delivered to my door! Andrew Buckley I will be back to buy from you in the future. Fixed a problem caused by someone else and never flinched from the job!

Product Quality
Shipping
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Ford Driver

Ford Driver

  • 3 reviews

All too common ignorance of basic business skills

published
Shop LocationNSW, Castle Hill

Confident to talk to

published

I send message to Sydney Tools through Contact Us but don't get response, when I browsed again for the item I want to buy I asked if it suit, and Aiden replied that it will suits to the machine I used.
Thanks!
Sammy

Shop LocationNSW, Castle Hill
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Mouse

MouseSydney, NSW

  • 11 reviews
  • 7 likes

Good Sales support - Very poor Warranty support

published

The Sales Support were knowledgeable and helpful.
However - Sydney Tools appear to be focused heavily on sales, not on supporting customers with a valid warranty problem.
The Sydney Tools warranty support was unresponsive (to both emails and phone calls), very slow to provide committed rectification and very frustrating to deal with.
Multiple failed commitments to call me back and so many inadequate excuses.
Sydney Tools appear to have poor process in place to correctly document warranty progress or what they have committed to.
So many promises and so little action.
An exhausting experience.

Shop LocationNSW, Castle Hill

Great Service

published

Nathan helped me with buying a track saw within my budget. Awesome service and really good products. Would buy from Sydney Tools again

Shop LocationNSW, Castle Hill
Sam

SamSouthwest, VIC

  • 28 reviews
  • 19 likes

Poor Service & Condescending Staff

published

Ordered online - took longer than expected to get shipped and when it came the box had obviously been previously opened and resealed. The ninja straps I got were just thrown in the box tangled - only 2 out of the 4 were still attached to the packaging.

The whipper snipper was already partially assembled and missing a part.

Got told to take it in store where they couldn't be more rude. They wouldn't listen to me they just kept saying I assembled it wrong didn't matter how many times I told them that it came like that they either just didn't care or couldn't be bothered.

Now I have no whipper snipper and I don't have my money back to go and get another one.

Will never shop there again.

Shop LocationNSW, Castle Hill
1 comment
Sam
Sam

Was told they would get back to me today about refunding.. haven't heard anything yet and to be honest given the treatment so far I'm not very hopeful. Dare say I will be going to fair trading.

Nobs

Nobs

  • 2 reviews
  • 6 likes

A pathetic company in shame of Australia

published
Shop LocationNSW, Castle Hill

James Nichol

published

Extremely helpful sourced the spare parts needed for elsea vacc immediately this was much appreciated.Good service
Regards Dave Miels
Streetbuild

Shop LocationNSW, Castle Hill

Service complaint resolved to my satisfaction

published

Update to previous review of unsatisfactory customer service & beating of a competitor's price, was addressed with a belated apology & refund after corresponding with store manager & staff from Sydney Tools head office.

Shop LocationNSW, Castle Hill
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Under promise and over deliver

published

I needed a number of Festool and Makita tools for our joinery workshop. We were served by Nathan who seemed to know every model number of everything in his shop. He was a great help throughout and gave us on-the-spot pricing for everything. We then received all the tools quicker than he said, amazing work!

Shop LocationNSW, Castle Hill
Davo

DavoSouth East Queensland, QLD

  • 2 reviews

price was right

published

online shop was incapable of taking my order but was sorted pretty quick and efficiently on the phone although haven't received the order yet

Shop LocationNSW, Castle Hill

Very happy

published

Very happy with the service, sold me what I needed, also looked after me with the price
Thanks again Gary

Shop LocationNSW, Castle Hill

Perfect cuts every time

published

Cannot fault the blades perfect cut no vibration no slipping no clogging of the blade or saw fast delivery too

Shop LocationNSW, Castle Hill

As always great service and price

published

Never a problem when buying gear from these guys. Good service, great range and competitive prices always makes for a experience

Shop LocationNSW, Castle Hill
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