Sydney Tools NSW, Castle Hill

Two items, priced under $100 and $50 respectively, were both out of stock. I wasted my time driving there.

Hi. I bought Husqvarna concrete ring saw and blad about $6,500 cash but just try to use then broken. I try to refund and/or repair. I took a month to wait and provide wrong repairing centre. Still cannot replay anything about 4 months. So complain through Fair Trading NSW and ask full refund. Does not required this Husqvarna concrete ring saw. Show details

Be warned factory seconds store – Bought a miter saw stand from them the box was in bad shape but a box is a box. put it together and it clearly was a returned/factory second item. The screws were in non-makita/recycleable baging, it had a part missing and one of the threads were striped. Took it back and while waiting for the paperwork i bought a torch from them. Guess what the… Read more

torch doesn't work, had significant scratches on it and white paint. Went back again and the only replacement torch had pieces missing but because i checked i took the pieces from the broken torch. Had i got home to discover it had missing pieces i would have had to go back a third time. They warn me off tools.com claiming they sell factory seconds. never had a bad experience from tools.com never any sign whatsoever of factory seconds items. Then they sell me 3 out of 3 items that were at least factory seconds and/or returned items. never never going back. Each tip one way for me is $20 in tolls plus petrol so this exercise has me out of pocket well over $100 in tolls and fuel.

Not as bad as I expected – I have heard so many bad things about this shop that I was really worried about buying from them, but I decided to try because they are cheap and they have a lot of quality tools, usually in stock. I approached them with low expectations. Always did my research before arriving so I knew what I wanted. Called ahead to check stock. Did not expect… Read more

"service with a smile" or useful advice. Never paid in advance (was never asked anyway). Always double checked contents of the box to make sure they had not switched the contents with half a brick. Kept my hand on my wallet to make sure it wasn't stolen.

It is now several years later and I have bought a bunch of tools from them. Never had a serious problem. Worst was when they told me they would order something and then forgot about it. Having said that, I have never needed to return anything or do a warranty claim.

The makita blower kit I was looking for was out of stock but lateral thinking by Chris was able to solve the problem – I would like to thank Chris for both his knowledge and helpfulness in coming up with other options. Not only is he a credit to the organisation he will go up to the top of our future business and recommendation to our friends Show details ·  1

Much, much better – Stopped dealing with this mob until they got rid of that arrogant manager, Nathan Tosser. Well the change is unbelievable. They are very friendly and helpful. They know their stuff. Thanks Jack. See you again soon. Show details ·  1

I'll shop anywhere else but Sydney Tools from now on! – I'm not the type to jump to the internet and complain at the first incident. There has been many really bad experiences mostly involving rude staff and the company being very disorganized. Today I went to the Castle Hill store, picked up a trowel that clearly had a sticker on it with the price of $38. I went to checkout and the guy scanned it and… Read more

said when you ready. Just before I scanned my card I noticed the price says $46 something and I said that is not the correct price it should be $38, the guy said I'm sorry I can't sell it to you at that price because the price on the system is locked by management and this sticker is from 2021 and he kept referring to this sticker being from 2021. I said ok, I wont take it then but you should be changing the price if it has gone up and to my amazement he said ah well we are not going to go around the whole shop changing prices on each item. I said thanks and walked out but seriously how pathetic. I used to go to Sydney Tools so that I'm not just supporting big brands like Bunnings but this was the last straw. My go to place from now on is Total Tools, they have electronic pricing tags and their customer services puts Sydney Tools to shame!

Staffs are the most lazy I have ever met , stuff I orders have been 2 month , and still havent got it – My order was placed 2 month ago , and haven't got it at all , and their staff are so lazy ,, once I got a issue with my Milwaukee nuil gun , and take to them , one of their staff say oh we don't wanna take it , you can take it to the repair shop down to the road , and when I took it to the repairer and got yell at, say I shouldn't take it to them… Read more

, Sydney tools should take it to them which I got so angry at it , most had customer service I ever met that the staff don't even want to leave the counter and show you where stuff you want is ,, they really should have better management

Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty – We purchaed a industrial pedestal fan to keep us cool over summer. The fan failed causing a large flash electrical short. On return to the store for replacement or refund was told by the manager we never give refunds. The guy was rude. Sydney tools had to send it away to be assessed but the truck to take it for assessment wasn't coming for… Read more

approximately 3 weeks before it would even be transport back to head office for assessment. Manager agreed it was faulty and didn't work would not replace it or would not give me a refund. Manager said it was probably my fault that I overloaded the fan in some way... I said I thought the air was the same thickness everywhere and it was just blowing air, same thickness everywhere last time i checked. After arguing backwards and forwards with several staff members on Australian consumer law I left and said I will never buy another tool from Sydney power tools. So no fan, no repair, no warranty. Do not buy from Sydney Tools.

Ask for Corey and you'll be sweet – Got stuffed around a bit waiting for an order but then Corey got involved and everything seemed to go perfectly. Best place to go for all your tools. Thanks again mate Show details ·  1

Great service Andrew buckley – Would like to Thank Andrew Buckley for his help today. His knowledge of Power tools and customer service outstanding. Recommended anyone if tge hills area to go down to Sydney tools at Castle hill and ask for Andrew. Regards Peter Show details ·  1

Sydney Tools - worst shopping experience ever – Called up and paid for a tool that a I needed for a job on the weekend. They made promises the tool would arrive by Thursday. I waited one more day just in case; called a few times during the day on Friday to confirm it was en route; arrived at the shop on Friday afternoon and there was no tool. They had no idea where it was, apparently the… Read more

person I was dealing with was too optimistic. Then they got angry when I wanted a refund to go somewhere else. Said I couldn't have a refund, made up all the excuses in the world, except for the fact they hadn't actually given me anything and taken my money. Their arrogance, and they didn't even offer an apology. Couldn't believe how badly I was treated, shocker of a place, and this is not the first time I've had a poor experience, but definitely the last time I will ever go near it. Will continue to tell everyone I meet how bad this place is. Just hope this article helps someone else go to a different store first, before they get burned

Andrew Buckley at Sydney Tools Castle Hill – Had an issue with a missing part on a new product I bought from Sydney Tools. After 15 months finally rang up as the angry rude customer - had run out of tolerance. Guy there called Andrew Buckley told me I had every right to be pi**ed and set about sorting the issue for me. Within forty eight hours had the part delivered to my door! Andrew… Read more

Buckley I will be back to buy from you in the future. Fixed a problem caused by someone else and never flinched from the job!

All too common ignorance of basic business skills – I do almost all the servicing & repairs of my cars, my wifes car, the lawn mower & all my 2 stroke gear. I needed a 35mm socket & a couple of other bits and pieces. As usual, I checked the website to confirm they carry this size, then I confirm that stock is physically in the store I will be picking it up from. On my day off, 14 hours after I… Read more

called to check stock, I turned up at the store to find there is no stock, has not been for weeks, but it is here now, out the back actually, but will probably be two days until its on the shelf, because, 'you know how it is'. This is one of the biggest problems I face when I am buying specific items from suppliers. I want to buy local and keep as much money here, but people wonder why so many buy online....

Confident to talk to – I send message to Sydney Tools through Contact Us but don't get response, when I browsed again for the item I want to buy I asked if it suit, and Aiden replied that it will suits to the machine I used. Thanks! Sammy  Show details

Good Sales support - Very poor Warranty support – The Sales Support were knowledgeable and helpful. However - Sydney Tools appear to be focused heavily on sales, not on supporting customers with a valid warranty problem. The Sydney Tools warranty support was unresponsive (to both emails and phone calls), very slow to provide committed rectification and very frustrating to deal with. Multiple… Read more

failed commitments to call me back and so many inadequate excuses.

Sydney Tools appear to have poor process in place to correctly document warranty progress or what they have committed to.

So many promises and so little action.

An exhausting experience.

Poor Service & Condescending Staff – Ordered online - took longer than expected to get shipped and when it came the box had obviously been previously opened and resealed. The ninja straps I got were just thrown in the box tangled - only 2 out of the 4 were still attached to the packaging. The whipper snipper was already partially assembled and missing a part. Got told to take… Read more

it in store where they couldn't be more rude. They wouldn't listen to me they just kept saying I assembled it wrong didn't matter how many times I told them that it came like that they either just didn't care or couldn't be bothered.

Now I have no whipper snipper and I don't have my money back to go and get another one.

Will never shop there again.

A pathetic company in shame of Australia – I needed a tool for a very specific application. After consultation with one of Sydney Tools "Professional Experts" I was sold the "The" tool which would to the job. On the job site, I used it for 10 seconds and the tool was finished. Of course I brought it back and demanded my money back. Australia's "Professional (crooks)" only could tell… Read more

me: "That's unfortunate, but because you "Used" the tool, we can't refund you the money.

Nice. Thank you Australia, for having policies in place to screw the people.

What a pathetic company. But - Sydney Tools reflects the overall "policy standard" for Australian people. I'd rather buy my tools overseas, and have them shipped to Australia then continue to support Australia's filthy, shameless policies on - in this case - "returns.

Shame on you, Sydney Tools and shame on you, Australia, to let such crook policy handlers - walk.

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ROFL, I just read it;

Have you been offered a reward for this review?

And again, that proves how pathetic our "professional world" here is.

James Nichol – Extremely helpful sourced the spare parts needed for elsea vacc immediately this was much appreciated.Good service Regards Dave Miels Streetbuild  Show details

Service complaint resolved to my satisfaction – Update to previous review of unsatisfactory customer service & beating of a competitor's price, was addressed with a belated apology & refund after corresponding with store manager & staff from Sydney Tools head office.  Show details

Under promise and over deliver – I needed a number of Festool and Makita tools for our joinery workshop. We were served by Nathan who seemed to know every model number of everything in his shop. He was a great help throughout and gave us on-the-spot pricing for everything. We then received all the tools quicker than he said, amazing work!  Show details

As always great service and price – Never a problem when buying gear from these guys. Good service, great range and competitive prices always makes for a experience  Show details

Well done – Thanks to Michael for looking after me at Castle Hill. He know his products and got what I need quickly. Big improvement in service since the move up the road.  Show details

Great Advice and Great Service – Mike Power from Castle Hill, had great advice and knowledge on what tools to purchase. Wasn't pushy, didn't try to sell me something I wasn't asking for. Very polite, friendly and easy to talk to. Ill be asking for him in the future. Thanks Mike, much appreciated!  Show details

Great customer service at Sydney Tools! – Micheal went above and beyond in the device at Sydney Tools! Great knowledge of all the tools I was after. Very happy  Show details

Great tool shop – The guys there easy to deal with. Have great tools and good service, dealt with mick power couldn't do anymore to help and shaved the price down.  Show details

Great service – Served by Mick Power at castle hill, great knowledge and service. 10/10 would recommend this store to others and will definitely be returning in the future  Show details

Michael is the man – Great help and really makes you feel at home while buying tools Michael power gives great services. Really looking forward to coming back.  Show details