Bonus item missing in action
Same as last poster, bought belt sander + belts to qualify for bonus impact driver set. On delivery bonus was missing. After email to Sydney tools was told power hand tools did not qualify, only manual hand tools. Too lame for words, won't be ordering there again.
Very bad customer service.
I bought tools and was advised by 2 of the sales guys that if I spend another $41 on tools, then my total will be $250.00 and I will qualify for a $50.00 in store voucher for my next purchase with in 14 days. I did that and half an hour later I went back to the store to use my voucher. I was denied by one of the staff saying that I don’t qualify because the items I bought earlier was a reduced price. The manager didn’t even bother saying sorry or to apologise that his staff gave me the wrong info. They have definitely lost my business. I am a tradie and was spending thousands of dollars every year.... but not anymore.
Fantastic customer service - Ahmed
I went in last week, to collect a kit for my sons 18th birthday present. He wanted to swap something out but Ahmed told him, he would lose on value. Ahmed called a Milwaukee rep and my son ended up with a free product and the rep is bringing him some blades, to suit his plumbing trade! I was amazed and so happy, that Ahmed went above and beyond and my son will now be making all of his future purchases at this store.
Rating customer service
I just want to thank Kurtis from Gregory Hills Sydney Tools for his friendly and exceptional customer service. He is also happy to serve a customer with and a smile. I come to this store because of these type of customer service. Oh and also he is very knowledgeable on the products he sale's.
Staff Member Michael
I would love to thank Michael from Gregory Hills Store for going above and beyond normal service to fix a ongoing issue with a return. I rang today Michael listened and said he would call me back and 100% to his word he rang back with a resolution. Thankyou you are incredible and Sydney Tools are lucky to have you Thank you for being Amazing .Mell
- NSW, Gregory Hills
- Verified customer
Perfect customer service
After having issues with other tool stores, I came to Sydney tools and was immediately assisted by James he answered all my questions and helped me out on a awesome deal, since then James and other staff members have been amazing on organising all the bits and pieces I need and if they didn’t have it they got it within a couple days can’t rate the store and James highly enough will definitely be back.
So easy to deal with
So easy to deal with got me exactly what I wanted and saved me hundreds compared to other places, cheers Scotty for hooking me with a great deal appreciate it
Excellent products, great deals
The guy at Gregory Hills gave a great package deal on Milwaukee tools. His product knowledge was outstanding and we came away with exactly the required tools. Highly recommended salesman.
Excellent costume service
Ahmed, has done an excellent job on customer service and sales, has honestly help me out so much Im am very happy with my purchase and deal that I got. Thanks Ahmed Gregory hills
The reviewer stated that an incentive was offered for this review
Great service even though Im in Tasmania
Ali has served me twice now once in store and once on the phone. He has always shown a great interest in what I am doing and has given me great service and advice. I live in Tasmania and with the free postage it is well worth calling Ali for the best deal.
Thanks again I will be back.
No staff knows when the refund will be processed. Not even idea 1/2 week time. The staff member replied- only the Direct process the refunds and he does not have all day to do this.
Was after a blower, found what I needed all thanks to AHMED showed me the different types/models.
Was really helpful, in choosing the right one.
AHMED is always the go to man when I need something.
Why are we waiting
Ordered tool boxes from Sydney Tools Gregory Hills 29.6.18 we were told 4 days, had numerous phone call all made by us only one call returned. 3 weeks later were told they can't tell us when our tool boxes will be in and we should go to the warehouse and collect it from Roselands. Completely unacceptable the worst service EVER.
I would like to acknowledge the oustanding customer service i had experienced with Michael at Gregory Hills store. You are a fantastic human and a great at your job. Keep up the great work champion!
Was looking for a generator as a home back up. Michael from Sydney Tools was fantastic in explaining the options and benefits of the types of generators available. Michael was very professional and clearly knowledgable about the subject matter. Above all he showed exceptional customer service, he was friendly, patient and went out of his way to ensure our needs were met. I would highly recommend Sydney Tools for their product range and excellent service from the team.
- NSW, Gregory Hills
- Verified customer
Everytime I have been into Sydney Tools at Gregory Hills, Michael has been more than helpful. It is good to speak to someone who understand the products they are selling, Michael is one of these, great knowledge without being pushing. I would recommend anyone to head in and speak to Michael about any tool queries you may have
Sydney Tools has great deals as always, and customer service is always A1.
They are always willing to go out of there way to help customers with the best deals
Matias at Sydney Tools Gregory Hills has been extremely helpful and knowledgeable in his dealings with us in setting up our tools and equipment for a large civil maintenance contract. We have made multiple purchases this year and will continue to do so throughout this multi-year contract.
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