Sydney Tools NSW, Gregory Hills

I have purchased quite a few items from Sydney Tools Gregory Hills. Mo is the guy to see, he goes above and beyond to ensure customer satisfaction. He has spent so much time contacting suppliers to find me the correct items. I cannot speak highly enough of Mo, Sydney Tools is my first stop for all my equipment needs. Thanks Mo much appreciated. Show details ·  1

Very disappointing experience at Sydney Tools Gregory Hills. I went in to buy a Makita kit as a gift and made it clear that I did not really know tools and needed advice. I was helped by a salesperson who was actually very helpful. I was unsure which kit to buy, and I was told words to the effect that I could buy the first kit, go have lunch,… Read more

check with the person I was buying for, and come back shortly if I needed to upgrade. I came back around 10 to 15 minutes later and upgraded to the larger Makita kit, DK0141G302, which cost $1,448.10. The kit stayed unopened, sealed, unused and in the original packaging. Shortly after, I found out the person I was buying for only needed the drill, so I tried to return the whole unopened kit and buy the drill separately. I was not trying to keep part of the bundle. I wanted to return the full sealed kit and buy the correct item. In my view, the main issue was the way the store manager handled the situation. The salesperson who helped me was fine, but once the return issue came up, the store manager’s handling made everything much worse. The store manager refused to process a cash refund and I was told only store credit would be offered, even though I was trying to return the whole kit almost immediately and it was still completely unopened. I was also told words to the effect that refund requests had to be escalated to the state manager for approval. But when I followed up, the response I got was still basically store credit only. From my perspective, that was not fair or transparent, especially after I relied on what I was told in store. What made it even worse is that Sydney Tools later framed the store credit offer as them “meeting me halfway” and as a “gesture of goodwill,” saying they had already gone out of their way to swap my original purchase. That is not how I see it at all. I came back almost immediately, the item was unopened, and I was trying to resolve the issue properly. Offering store credit for a $1,448.10 unopened kit is not “meeting halfway” in my opinion. They also later claimed their returns policy was clearly displayed at eye level on the desk. That was not my experience. No returns policy was pointed out to me before I paid, and I dispute the way they have described what happened. I also contacted head office. The first phone call with head office was very disappointing. In my experience, they were rude, dismissive and not helpful. I have also tried emailing head office and the store multiple times, but the position remained the same: no proper refund, only store credit. I am now having to go to NSW Fair Trading and NCAT to submit a claim just to try to get my money back for an unopened item. In my opinion, this could have been handled with common sense and basic courtesy within five minutes. The Makita product itself is not the problem. The problem is the way the sale, upgrade and return request were handled, especially by the store manager, and then the lack of proper help from head office afterwards. Based on my experience, I would not recommend Sydney Tools Gregory Hills. If you need clear advice, transparent return information or fair after sales support, I would seriously consider saving your money and going elsewhere.

- No star review our pressure cleaner now for 7 weeks has been in the store waiting for the mechanic to at least have a look at it . No phone call to let us know what is happening. We are left in the dark luckily we took photos of it before we put it in . This is a shocking business to deal with

Great service – Went to buy some tools as gift for dad. Was attended straight away when entering the store, the manager Duwaine provided great customer service and did a great deal for me. Show reply

New toolbox – Kevin Kay. Looked after me while I was getting my toolbox from Melbourne, called me with updates and was just a decent human, I will only buy tools from Kevin now, if you can I would recommend he look after you Show details ·  1

See Kalvin – When you walk into Sydney tools gregory hills just ask for Kalvin, he goes above and beyond for his customer. Show details

Gregory hill store – Don't buy , very poor customer service. Worst store is gregory Hills nsw. Store manager James os very unprofessional I bought brand new kacher patrol pressure cleaner , spending almost 2k with some extra accessories just used 1 hour and it lost pressure. I went back to the store, on 26 April, and they told me to bring it back to them. I took… Read more

the pressure washer back and they told me to contact in 4 to 6 weeks. I waited 4 weeks and called them, without even checking. They said call back in 6 weeks. I contacted in 6 weeks, they said that they have nothing to do with this, I have to contact karcher directly as they no longer deal with karcher. They wasted my 6 weeks and also the store manager James is a arrogant person. So much attitude. I said I bought from your store, so why I have to run around for this, I bought to use it and now I don't even have pressure cleaner , I lost the money. Having dispute and arguments at home. Please everyone .

Dont buy anything from gregory Hills store , very bad staffs and manager . Also if you really need to buy something, buy else where , but not sydney tools

Worst tool shop ever! – I bought a log splitter online on a Saturday night. It did say they had low stock at Gregory hills so I called first thing in the morning to confirm. They stated they had it in stock and needed to be built and they were unable to do it that day which was fair enough. I popped in on my way home on Monday to see if it was ready, they said they… Read more

didn’t have time to get it done, ok weird but fair enough. Tuesday only bloke that can put it together wasn’t in, Wednesday same thing, Thursday didn’t have time to get it done. Enough was enough and was sick of being stuffed around when they have my 2k+ since Saturday. I was told by the bloke over the phone that it was my fault as I placed the order online and that I should never use the websites online shop and only ever buy items in person from inside the shop and their online shop is useless. I called head office and informed them. It was organised that I could pick my item up from another store which had the item in stock and I couldn’t pick it up disassembled due to warranty. I only used to shop at sydney tools Gregory hills as it was convenient. Every time I’d go in there, 5 or so staff would be behind the counters talking to each other and not even acknowledge your existence till they were ready and mostly would have attitude when finally serving you when they’re ready to do so. I’m over their crap and taking my business to total tools who have been awesome transferring my business to them as I needed a new commercial grade air compressor anyway. Good riddance!

Daytona sale rep says only 3 months warranty – I bought Sydney Tools brand called : DAYTONA multicolored allen key from Gregory Hills on 09.01.22 and I used only the first time on 9.8.22 number 4 got rounder and on 10.8.22 I went to Gregory Hills a sale rep his name is [Name Removed] said warranty only 3 months!!!!!!!!!!!I guess not true what he said Never will approach the store as long as Bunnings has an item or similar will go with Bunnings Show details

SYDNEY TOOLS CANT HELP – As a chippy I've spent thousands of dollars at Sydney tools over the last few years. Recently I've had a makita battery go crook on me, I took it back to Sydney tools to be told that they can't find it on their computer and CANT HELP ME. Reckon it's time for Total tools ! Peter

No limited offer or limited products mentioned on purchase and swap advertisement – I called the store twice today and the last time was at 5pm. Advised by sales team that this offer was until closing 8pm. On arrival after traveling for 1hr 20mins I was told the deal is over and offered a single battery??? These deals are scams to get you in the store just to buy other products. The self that the sales guy said was empty would of held about 10 tools. Sydney Tools a massive let down  Show details

Bonus item missing in action – Same as last poster, bought belt sander + belts to qualify for bonus impact driver set. On delivery bonus was missing. After email to Sydney tools was told power hand tools did not qualify, only manual hand tools. Too lame for words, won't be ordering there again.  Show details

Very bad customer service – I bought tools and was advised by 2 of the sales guys that if I spend another $41 on tools, then my total will be $250.00 and I will qualify for a $50.00 in store voucher for my next purchase with in 14 days. I did that and half an hour later I went back to the store to use my voucher. I was denied by one of the staff saying that I don’t qualify… Read more

because the items I bought earlier was a reduced price. The manager didn’t even bother saying sorry or to apologise that his staff gave me the wrong info. They have definitely lost my business. I am a tradie and was spending thousands of dollars every year.... but not anymore.

Fantastic customer service - Ahmed – I went in last week, to collect a kit for my sons 18th birthday present. He wanted to swap something out but Ahmed told him, he would lose on value. Ahmed called a Milwaukee rep and my son ended up with a free product and the rep is bringing him some blades, to suit his plumbing trade! I was amazed and so happy, that Ahmed went above and beyond and my son will now be making all of his future purchases at this store. Show details ·  1

Rating customer service – I just want to thank Kurtis from Gregory Hills Sydney Tools for his friendly and exceptional customer service. He is also happy to serve a customer with and a smile. I come to this store because of these type of customer service. Oh and also he is very knowledgeable on the products he sale's. Good Kurtis. Regards Terrel Show details ·  1

Staff Member Michael – I would love to thank Michael from Gregory Hills Store for going above and beyond normal service to fix a ongoing issue with a return. I rang today Michael listened and said he would call me back and 100% to his word he rang back with a resolution. Thankyou you are incredible and Sydney Tools are lucky to have you Thank you for being Amazing .Mell Show details ·  1

Perfect customer service – After having issues with other tool stores, I came to Sydney tools and was immediately assisted by James he answered all my questions and helped me out on a awesome deal, since then James and other staff members have been amazing on organising all the bits and pieces I need and if they didn’t have it they got it within a couple days can’t rate the store and James highly enough will definitely be back. Show reply

So easy to deal with – So easy to deal with got me exactly what I wanted and saved me hundreds compared to other places, cheers Scotty for hooking me with a great deal appreciate it Show details ·  1

Excellent products, great deals – The guy at Gregory Hills gave a great package deal on Milwaukee tools. His product knowledge was outstanding and we came away with exactly the required tools. Highly recommended salesman. Show details ·  1

Excellent costume service – Ahmed, has done an excellent job on customer service and sales, has honestly help me out so much Im am very happy with my purchase and deal that I got. Thanks Ahmed Gregory hills Show details ·  1

Great service even though Im in Tasmania – Ali has served me twice now once in store and once on the phone. He has always shown a great interest in what I am doing and has given me great service and advice. I live in Tasmania and with the free postage it is well worth calling Ali for the best deal. Thanks again I will be back. Show details

Refund policy – No staff knows when the refund will be processed. Not even idea 1/2 week time. The staff member replied- only the Direct process the refunds and he does not have all day to do this. Show details

Good service – Was after a blower, found what I needed all thanks to AHMED showed me the different types/models. Was really helpful, in choosing the right one. AHMED is always the go to man when I need something. Show details

Why are we waiting – Ordered tool boxes from Sydney Tools Gregory Hills 29.6.18 we were told 4 days, had numerous phone call all made by us only one call returned. 3 weeks later were told they can't tell us when our tool boxes will be in and we should go to the warehouse and collect it from Roselands. Completely unacceptable the worst service EVER.  Show details

Amazing! – I would like to acknowledge the oustanding customer service i had experienced with Michael at Gregory Hills store. You are a fantastic human and a great at your job. Keep up the great work champion!  Show details

Excellent Service! – Was looking for a generator as a home back up. Michael from Sydney Tools was fantastic in explaining the options and benefits of the types of generators available. Michael was very professional and clearly knowledgable about the subject matter. Above all he showed exceptional customer service, he was friendly, patient and went out of his way to… Read more

ensure our needs were met. I would highly recommend Sydney Tools for their product range and excellent service from the team.

Great Service – Everytime I have been into Sydney Tools at Gregory Hills, Michael has been more than helpful. It is good to speak to someone who understand the products they are selling, Michael is one of these, great knowledge without being pushing. I would recommend anyone to head in and speak to Michael about any tool queries you may have  Show details

Great Deals – Sydney Tools has great deals as always, and customer service is always A1. They are always willing to go out of there way to help customers with the best deals  Show details

Excellent Service – Matias at Sydney Tools Gregory Hills has been extremely helpful and knowledgeable in his dealings with us in setting up our tools and equipment for a large civil maintenance contract. We have made multiple purchases this year and will continue to do so throughout this multi-year contract.  Show details