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Sydney Tools NSW, Penrith

Sydney Tools NSW, Penrith

4.8 from 673 reviews

Reviews

Review distribution

5 star
574
4 star
82
3 star
6
2 star
0
1 star
11

Southwind

Southwind

  • 3 reviews
  • 2 likes

Wish I read this post earlier

published

I wished I had done some research and read this post earlier before buying from Sydney tools!
I've bought a power tool online and had to swap for another model. It's now been two weeks and counting since I posted it back, and no email or phone calls to say whether they have done anything with it (I have a auspost delivery slip so I know they have got it).
I'm worried that it will turn out similar to all the other poor customers here. Maybe the store is good, but definitely don't order online from them.

Product Quality
Shipping
Customer Service
Return Claim MadeYes
Store LocationOnline
See all answers

Rod Henderson

Rod HendersonSydney, NSW

  • 2 reviews

Excellent Service and Products

published

Called before opening time and received an email response immediately from Alec, with pricing and availability, excellent service, items ordered and collected with 2 hours- exactly what I wanted - happy days

Product Quality
Customer Service
Return Claim MadeNo
the

theSydney Surrounds, NSW

Great place

published

Had a wide variety of equipment for consumer use, all staff were extremely useful, especially Leon who was informative, factual and helpful regarding a first time power tool buyer into making a positive decision. Will come again soon

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
See all answers
crowie

crowieBlue Mountains

Useless in house Customer service systems from head office that doesn’t help the customer or support the staff.

published

Purchase was double scanned but no one in the store was authorized to organize a credit; headoffice is taking the good sweet time to process the refund which should have happened at the point of sale. Absolute “crap” by the management. It’s cost me a good couple of hours of time for $25 refund.
May not ever purchase from Sydney Tools again.

AND YET SEVEN DAYS LATER STILL NO REFUND - is this something I should be taking up with NSW Government Fair Trading Dept??

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
See all answers

  • Verified customer

Don't Deal With Sydney Tools

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationPenrith
See all answers

R.Kelly

R.KellySydney, NSW

Amazing customer service!

published

I went in with a few different options on my mind and Kevin was able to help me out and set me up with the perfect kit to cover all my requirements! Needless to say the guys at Penrith will help you out as best they can!

Product Quality
Return Claim MadeNo

Steve

SteveBlue Mountains

Rude and tried Tried to sell me a second hand product as new.

published
Shop LocationNSW, Penrith
1 comment
Sydney Tools
jason b.Sydney Tools

Danny y

Danny ySydney

Damien

published

12 amp batteries on the New circular saw.
Just wants more after each cut.
Thanks Damien. Glad I got your help mate.

Shop LocationNSW, Penrith

excellent service

published

Josef, very helpful, knew about the products and was happy to help very rare these days, will definitely call back again for any future tooling

Shop LocationNSW, Penrith
  • Verified customer

Excellent sales

published

I have just been purchasing products from Sydney Tools and I had the pleasure of working with one of Sydney Tools sales team Chevez Crow. Chevez was very helpful in his professional knowledge and guidance, overall he was outstanding.
My many thanks.

Shop LocationNSW, Penrith

Not communication

published

I ordered a tool set a week ago and when I asked when the stock will be dispatched I have been unable to receive and received indication. I've stressed the urgency as I need these tools for a specific job but my emails seem to be getting ignored. Should I worry about this company?

Shop LocationNSW, Penrith

KAC76

KAC76Sydney

  • 2 reviews
  • Verified customer

Great service, variety and advice

published

We went into Sydney tools after experience lack of service at a major hardware chain. The service we received from Chevez was personal, helpful and professional, we walked out with exactly what we needed for our requirements and very happy.

Shop LocationNSW, Penrith

Gruff Dan

Gruff Dan

  • 2 reviews
  • 2 likes
  • Verified customer

Bad Customer Service. Slower than a speeding snail! Dumber as an Ox

published

I'd love to be writing a review about the Lawn Mower I purchased on Tuesday Night but its 3pm on Friday and I still haven't been able to collect in store. Why because they sent the wrong one to my store.
You'd think the corrective action would be to same day the right one to the store and firer the idiot who got it wrong. But no instead they gave me the line it hadn't come in.
Looking forward to seeing how they resolve it seems they aren't on top of things. I mean they could even tell me which store had the Item in stock.

Shop LocationNSW, Penrith

Great Customer Service

published

The team at Penrith were helpful and went above and beyond for our team well done. Its t5he small things that make a large difference.

Shop LocationNSW, Penrith

Excellent Service and will definetly come back for sure

published

I was having a hard time to purchase a tool that I really need for work. Kevin Saliba gave me an excellent advice that made this purchase affordable and flexible that suits my financial status. Now that I found a tool shop that you can trust, willing to work with you for you to able acquire the tools that you need. I Will definetly come back for some quality tools. Again I would like to thank Kevin and the Penrith Sydney tools crew for the excellent service.

Shop LocationNSW, Penrith
Dawid

DawidPenrith

  • Verified customer

No refunds policy is illegal

published
Shop LocationNSW, Penrith

Julie

JuliePerth

Quick response time + great service

published

Needed an item that's hard to find in WA.. spoke to Damian (Penrith) who found the item in store and confirmed the specs were the right fit for our needs. Order confirmed and on route to Perth in less than an hour. Great service.

Shop LocationNSW, Penrith

Debbie

DebbiePenrith

Excellent Customer Service

published

Damian (Penrith Store) is always very helpful and eager to assist. His product knowledge is excellent. As a return customer I appreciate all the help he gives me.
A pleasure doing business with the Penrith team and especially Damian.

Shop LocationNSW, Penrith

Excellent customer services from Grant at the penrith store

published

Excellent customer service from Grant he was very helpful. I’ll be looking forward to dealing with him again.
Thank you

Shop LocationNSW, Penrith

Great help

published

Grant was very helpful and easy to communicate with.
He was quick to get in contact for change the makita kits to what the boys had asked for at another store

Shop LocationNSW, Penrith

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