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Sydney Tools NSW, Penrith

Sydney Tools NSW, Penrith

4.8 from 677 reviews

Reviews

(578)
(82)
(6)
(0)
(11)
  • Product Quality
    4.1 (10)
  • Return Claim MadeYes (2) · No (8)
  • Shipping
    4.0 (2)
  • Customer Service
    3.9 (9)

Excellent Customer Service

published

I spoke to Kevin about my needs for a vacuum and he assisted with my needs, asking questions to make sure I had the right product. Also asking about the works I doing and recommended some products which are very good.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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Kenneth Barrington

Kenneth BarringtonSydney Surrounds, NSW

Exceptional service

published

Scott was very helpful.
Every time we go into the store or call up he always looks after us and is very attentive.
As long as he works at that store my family and I will never shop elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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William T.

William T.Sydney, NSW

  • Verified customer

Excellent

published

Online experience was amazingly easy. The item was ready for pick up first thing in the morning.The staff were friendly and helpful when I picked up. Thanks Sydney Tools you made my whole experience tops

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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Cory craig

Cory craigSydney, NSW

Awesome prices, good service

published

I have been looked after by Ethan since I have been shopping at Sydney tools, sends emails of pricing and products which makes it a lot easier for me, very fast and efficient with great service, I know Im in good hands every time!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationPenrith
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1 comment
Sydney Tools
Sydney ToolsSydney Tools

The reviewer stated that an incentive was offered for this review

Southwind

Southwind

  • 3 reviews
  • 2 likes

Wish I read this post earlier

published

I wished I had done some research and read this post earlier before buying from Sydney tools!
I've bought a power tool online and had to swap for another model. It's now been two weeks and counting since I posted it back, and no email or phone calls to say whether they have done anything with it (I have a auspost delivery slip so I know they have got it).
I'm worried that it will turn out similar to all the other poor customers here. Maybe the store is good, but definitely don't order online from them.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Store LocationOnline
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Rod Henderson

Rod HendersonSydney, NSW

  • 2 reviews

Excellent Service and Products

published

Called before opening time and received an email response immediately from Alec, with pricing and availability, excellent service, items ordered and collected with 2 hours- exactly what I wanted - happy days

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Sydney Tools
Sydney ToolsSydney Tools
the

theSydney Surrounds, NSW

Great place

published

Had a wide variety of equipment for consumer use, all staff were extremely useful, especially Leon who was informative, factual and helpful regarding a first time power tool buyer into making a positive decision. Will come again soon

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools
crowie

crowieBlue Mountains

Useless in house Customer service systems from head office that doesn’t help the customer or support the staff.

published

Purchase was double scanned but no one in the store was authorized to organize a credit; headoffice is taking the good sweet time to process the refund which should have happened at the point of sale. Absolute “crap” by the management. It’s cost me a good couple of hours of time for $25 refund.
May not ever purchase from Sydney Tools again.

AND YET SEVEN DAYS LATER STILL NO REFUND - is this something I should be taking up with NSW Government Fair Trading Dept??

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
See all answers
  • Verified customer

Don't Deal With Sydney Tools

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationPenrith
See all answers
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R.Kelly

R.KellySydney, NSW

Amazing customer service!

published

I went in with a few different options on my mind and Kevin was able to help me out and set me up with the perfect kit to cover all my requirements! Needless to say the guys at Penrith will help you out as best they can!

Product Quality
Return Claim MadeNo
1 comment
Sydney Tools
Sydney ToolsSydney Tools
Steve

SteveBlue Mountains

Rude and tried Tried to sell me a second hand product as new.

published
Shop LocationNSW, Penrith
1 comment
Sydney Tools
Sydney ToolsSydney Tools
Danny y

Danny ySydney

Damien

published

12 amp batteries on the New circular saw.
Just wants more after each cut.
Thanks Damien. Glad I got your help mate.

Shop LocationNSW, Penrith

excellent service

published

Josef, very helpful, knew about the products and was happy to help very rare these days, will definitely call back again for any future tooling

Shop LocationNSW, Penrith
  • Verified customer

Excellent sales

published

I have just been purchasing products from Sydney Tools and I had the pleasure of working with one of Sydney Tools sales team Chevez Crow. Chevez was very helpful in his professional knowledge and guidance, overall he was outstanding.
My many thanks.

Shop LocationNSW, Penrith

Not communication

published

I ordered a tool set a week ago and when I asked when the stock will be dispatched I have been unable to receive and received indication. I've stressed the urgency as I need these tools for a specific job but my emails seem to be getting ignored. Should I worry about this company?

Shop LocationNSW, Penrith
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KAC76

KAC76Sydney

  • 2 reviews
  • Verified customer

Great service, variety and advice

published

We went into Sydney tools after experience lack of service at a major hardware chain. The service we received from Chevez was personal, helpful and professional, we walked out with exactly what we needed for our requirements and very happy.

Shop LocationNSW, Penrith
Gruff Dan

Gruff Dan

  • 2 reviews
  • 2 likes
  • Verified customer

Bad Customer Service. Slower than a speeding snail! Dumber as an Ox

published

I'd love to be writing a review about the Lawn Mower I purchased on Tuesday Night but its 3pm on Friday and I still haven't been able to collect in store. Why because they sent the wrong one to my store.
You'd think the corrective action would be to same day the right one to the store and firer the idiot who got it wrong. But no instead they gave me the line it hadn't come in.
Looking forward to seeing how they resolve it seems they aren't on top of things. I mean they could even tell me which store had the Item in stock.

Shop LocationNSW, Penrith

Great Customer Service

published

The team at Penrith were helpful and went above and beyond for our team well done. Its t5he small things that make a large difference.

Shop LocationNSW, Penrith

Excellent Service and will definetly come back for sure

published

I was having a hard time to purchase a tool that I really need for work. Kevin Saliba gave me an excellent advice that made this purchase affordable and flexible that suits my financial status. Now that I found a tool shop that you can trust, willing to work with you for you to able acquire the tools that you need. I Will definetly come back for some quality tools. Again I would like to thank Kevin and the Penrith Sydney tools crew for the excellent service.

Shop LocationNSW, Penrith
Dawid

DawidPenrith

  • Verified customer

No refunds policy is illegal

published
Shop LocationNSW, Penrith
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