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Sydney Tools NSW, Penrith

Sydney Tools NSW, Penrith

4.8 from 681 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (14)
  • Return Claim MadeYes (2) · No (12)
  • Shipping
    4.0 (2)
  • Customer Service
    4.2 (13)
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Ana Floyd T

Ana Floyd TPenrith

  • 2 reviews

Great service

published

Jack was very helpful, knows the product well and provided some helpful tips on how to use the Makita drop saw I got from their store. He even helped me carry this tool to load it in the car. Greatly guy easy to deal with and great customer service. Thanks Jack from Sydney Tools Penrith

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Excellent service.

published

Kevin from Sydney tools helped me today with all tool and hardware needs. Helped me get what I needed quickly and easily and made some good suggestions on other products which I purchased.
Will definitely be coming back here.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Sunny

SunnySydney, NSW

Alex from Sydney tools Penrith

published

Due to Covid 19, Festool had some issues with delivery of parts. To make things worse their product registration was also down. In all that time I have experienced the best customer service from Alex. He followed up and got the job done for me and even made the offer to deliver the product directly to me after work in his own time. I can’t ask for more. Thank you Alex and thank you also to Kevin and Brendon. Sydney tools Penrith a great team and should be recognized.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Scott

ScottCentral West, NSW

Brendan from Sydney tools Penrith, highly recommend talking to him he is a book of knowledge excellent sales person

published

Excellent advice, very easy to deal with and answered all my questions I had for him, he set me up with all my gear I needed to get me under way with my welding, thanks

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Excellent Customer Service

published

I spoke to Kevin about my needs for a vacuum and he assisted with my needs, asking questions to make sure I had the right product. Also asking about the works I doing and recommended some products which are very good.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Kenneth Barrington

Kenneth BarringtonSydney Surrounds, NSW

Exceptional service

published

Scott was very helpful.
Every time we go into the store or call up he always looks after us and is very attentive.
As long as he works at that store my family and I will never shop elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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William T.

William T.Sydney, NSW

Excellent

published

Online experience was amazingly easy. The item was ready for pick up first thing in the morning.The staff were friendly and helpful when I picked up. Thanks Sydney Tools you made my whole experience tops

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Cory craig

Cory craigSydney, NSW

Awesome prices, good service

published

I have been looked after by Ethan since I have been shopping at Sydney tools, sends emails of pricing and products which makes it a lot easier for me, very fast and efficient with great service, I know Im in good hands every time!

Product Quality
Shipping
Customer Service
Return Claim MadeNo
Store LocationPenrith
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1 comment
Sydney Tools
Sydney ToolsSydney Tools

The reviewer stated that an incentive was offered for this review

Southwind

Southwind

  • 4 reviews
  • 2 likes

Wish I read this post earlier

published

I wished I had done some research and read this post earlier before buying from Sydney tools!
I've bought a power tool online and had to swap for another model. It's now been two weeks and counting since I posted it back, and no email or phone calls to say whether they have done anything with it (I have a auspost delivery slip so I know they have got it).
I'm worried that it will turn out similar to all the other poor customers here. Maybe the store is good, but definitely don't order online from them.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
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Rod Henderson

Rod HendersonSydney, NSW

  • 2 reviews

Excellent Service and Products

published

Called before opening time and received an email response immediately from Alec, with pricing and availability, excellent service, items ordered and collected with 2 hours- exactly what I wanted - happy days

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
the

theSydney Surrounds, NSW

Great place

published

Had a wide variety of equipment for consumer use, all staff were extremely useful, especially Leon who was informative, factual and helpful regarding a first time power tool buyer into making a positive decision. Will come again soon

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
crowie

crowieBlue Mountains

Useless in house Customer service systems from head office that doesn’t help the customer or support the staff.

published

Purchase was double scanned but no one in the store was authorized to organize a credit; headoffice is taking the good sweet time to process the refund which should have happened at the point of sale. Absolute “crap” by the management. It’s cost me a good couple of hours of time for $25 refund.
May not ever purchase from Sydney Tools again.

AND YET SEVEN DAYS LATER STILL NO REFUND - is this something I should be taking up with NSW Government Fair Trading Dept??

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
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Don't Deal With Sydney Tools

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith
See all answers
R.Kelly

R.KellySydney, NSW

Amazing customer service!

published

I went in with a few different options on my mind and Kevin was able to help me out and set me up with the perfect kit to cover all my requirements! Needless to say the guys at Penrith will help you out as best they can!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Sydney Tools
Sydney ToolsSydney Tools
Steve

SteveBlue Mountains

Rude and tried Tried to sell me a second hand product as new.

published
Shop LocationNSW, Penrith
1 comment
Sydney Tools
Sydney ToolsSydney Tools
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Danny y

Danny ySydney

Damien

published

12 amp batteries on the New circular saw.
Just wants more after each cut.
Thanks Damien. Glad I got your help mate.

Shop LocationNSW, Penrith

excellent service

published

Josef, very helpful, knew about the products and was happy to help very rare these days, will definitely call back again for any future tooling

Shop LocationNSW, Penrith

Excellent sales

published

I have just been purchasing products from Sydney Tools and I had the pleasure of working with one of Sydney Tools sales team Chevez Crow. Chevez was very helpful in his professional knowledge and guidance, overall he was outstanding.
My many thanks.

Shop LocationNSW, Penrith

Not communication

published

I ordered a tool set a week ago and when I asked when the stock will be dispatched I have been unable to receive and received indication. I've stressed the urgency as I need these tools for a specific job but my emails seem to be getting ignored. Should I worry about this company?

Shop LocationNSW, Penrith
KAC76

KAC76Sydney

  • 2 reviews

Great service, variety and advice

published

We went into Sydney tools after experience lack of service at a major hardware chain. The service we received from Chevez was personal, helpful and professional, we walked out with exactly what we needed for our requirements and very happy.

Shop LocationNSW, Penrith
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