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Sydney Tools Online Store

Sydney Tools Online Store

2.9 from 228 reviews

Reviews

(94)
(17)
(2)
(10)
(105)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    2.9 (27)
  • Return Claim MadeYes (11) · No (30)
  • Shipping
    1.8 (26)

Sid

SidPerth, WA

Still no contact. Don't shop here!!

published

Finally got a lame contact email last week but still no result or refund from a faulty product over a month ago. Poor service!! Don't know what their problem is!!
Will continue to submit a new review every day here until I get finally get a refund. Consumer affairs complaint also submitted,

Product Quality
Return Claim MadeYes

Joshihatsumitsu

JoshihatsumitsuSydney, NSW

  • Verified customer

Good inshore service, mediocre online

published

Bought the DeWalt DW745-XE online, for a store pick up at Penrith. That was the 13th December. It took until the 31st December to actually pick it up, thanks to the staff at Penrith who made the personal effort to do so (via an early morning drive to the supplier). So, in store service, fantastic. Tolerated my annoyances and went above and beyond service-wise.

As for the online experience... room for improvement. Cannot get basic information regarding order whereabouts. Compared to many other online services, comes up very short.

Product Quality
Return Claim MadeNo
Ziege

ZiegeHunter Region, NSW

  • 6 reviews
  • Verified customer

Too frustrating to be called a joke. Never again.

published

Multiple calls with hours spent on hold, stopping my incoming business.
Multiple assurances "It'll be sent today" & "We'll call you back". Never done.
Multiple incomplete or lost jobs costing me squillions.
Warranty time between purchase date and delivery date wasted.
Eventually got an AusPost tracking number, but it's not valid (yet???).
Item went on sale after "claimed" sent date. Wouldn't agree to send freebies to make up for the difference, but did issue a store credit. Just read another review here, stating store credit only allows you to buy selected clearance junk.

Return Claim MadeNo
Rod

RodCentral Highlands and Goldfields, VIC

Store credit What a Joke !

published

Just made my last purchase from these scammers I have just paid for a makita pole saw kit ( partly purchased because it came with a $200 store credit, ) buyers beware that a " store credit " should really be called a " selected items that sydney tools want to get rid of credit " as that would be a whole lot more accurate than calling it a store credit ! Don't bother trying to find the t&c's prior to making your purchase either they only come up once you have handed over your hard earned.

Return Claim MadeNo

Abdul Bolat

Abdul BolatGreater Melbourne (Outer), VIC

  • Verified customer

DO NOT SHOP HERE.

published

I made a purchase 2 weeks ago. They took payment but never sent the product. I must have called about 8 times and been on hold for 15mins each time.

Product Quality
Shipping
Return Claim MadeNo

DO NOT BUY FROM

published

Do not buy online from these people. What should be no more than a 5 minute process has been turned into hours. they will take your payment but will not valid it the sale until you have the 2 amounts they put to your credit card. when a statement arrives a month later what good is this. Any for of help is non existent when phoned.

Return Claim MadeNo

Most good hardware stores will match prices anyway

published
Product Quality
Shipping
Return Claim MadeNo

Helpful customer service staff! Very happy customer :)

published

I placed an order on the weekend. The payment method I selected was direct deposit, thinking that I had paid via my credit card. However after contacting about my order, the staff were able to take payment over the phone and get my order sent out the same day... what great customer service! Sydney Tools you have really impressed me :)

1 comment
Sydney Tools
Sydney ToolsSydney Tools

No Customer Service

published

I had an order that I put through and then received it with missing items needed for a job, took photos and emailed on the day, had no response. I received an email later that week after another two emails sent, they passed the buck and sent it to another department or depot. two weeks after and still nothing back. worthless

Got back to me after the review, fixed the problem after a bit of back and forth.

Product Quality
Return Claim MadeNo
1 comment
Sydney Tools
Sydney ToolsSydney Tools

GREAT CUSTOMER SERVICE

published

I placed an order for my husbands birthday and then got in contact with one of their customer service representatives to find out how soon I would get my tool. I was told that it was already in the queue to be dispatched but that she would contact the dispatch team to ensure it was sent out today. Literally, 30mins after the call, I had received tracking details. Amazing!

This was my first purchase, but I sure will be making many more!


Steve V

Steve VGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 4 likes
  • Verified customer

They have cheap prices but don't always have the stock. Fix this and get 5 stars!!

published

This is the fourth time I have ordered from the Sydney Tools online store and an order has been either sent incomplete or not at all. I've tried collecting from stores but no difference. It's not the fault of the stores, they haven't got the stock to give. I have ordered DeWalt, Makita, Milwaukee gear. No matter what, there always seems to be something missing.
I reported this to their customer service staff and received great support from their customer service and the manager from their Port Melbourne store. This has considerably changed my opinion and reduced my frustration.

Product Quality
Return Claim MadeNo

Leanne D.

Leanne D.Greater Melbourne (Outer), VIC

Disappointing

published

Terrible. Ordered gift card for my son's 18th with what I thought was plenty of time! Was informed it still hasn't been dispatched 5 after ordering! Will well & truely miss his birthday

Shipping
Return Claim MadeNo

Worst experience I have ever had

published

I have purchased two items on seperate occasions through Sydney Tools website and both times it has taken 2 weeks for me to receive their customer service is also horrendous.

Product Quality
Shipping
Return Claim MadeNo

Andrew

AndrewSydney, NSW

  • 6 reviews

Waiting..... waiting

published

Today is 25 September 2019 and I live in Sydney. On 17 September I ordered stock of pocket screws in large quantities from eBay Australia, a Canadian store off Amazon, a US store direct and three varieties from Sydney Tools. The EBay Australia ones arrived first (Melbourne origination), Canada second and US third. Nothing from Sydney Tools. I contacted them..... still waiting for that too.

Shipping
Return Claim MadeNo
big

big

  • 2 reviews

Slow madness

published

Ordered a couple of screws. 2 weeks wait! WTH nothing inc checkout to advise. Spoke to [name removed] on chat. She said deal with it. Better off picking in it up from store. Going to bunnings to get my gear. sorry. wanted to support an underdog, but they are aliens!

Product Quality
Shipping
Return Claim MadeYes

Great service

published

I dealt with Toni and found the service to be really good and responses prompt! He also switched around a cordless tool kit for me that better suits my needs, but all the while, keeping the same low price with the redemption offer intact! Shipping was really fast for all the things that were in stock upon ordering!

Good service and value for money!

Product Quality
Shipping
Return Claim MadeNo

Stuball

StuballSydney, NSW

  • 2 reviews
  • 1 like

Good place for buying tools

published

Its a great online store with a lot of products,It may take a while for them to send off products sometimes but if you plan early the delay with delivery should not upset you,prices seem average to fair.

Product Quality
Shipping
Return Claim MadeNo

Rlc

RlcGoulburn Valley, VIC

Try getting a refund

published

After receiving a Milwaukee tool in which l ordered l quickly realised that it wasn't what l was after, next day l returned posted it, two days latter Sydney Tools received the package, now 5 weeks latter and nine phone calls and on hold for about 3 hrs total l still haven't received a refund. It is now the staff telling me it's because it wasn't returned within 14 days, l have proof from Australia post tracking they received it 3 days after l received the item. It's now fair to say that l will never again purchase another thing off Sydney Tools nor will l give anyone who is prepared to listen anything positive in regards to Sydney Tools.
Still waiting for the refund!!!!!!!

Product Quality
Shipping
Return Claim MadeYes

PaulMaroo

PaulMaroo

  • 8 reviews

Shocking service. Keep away.

published

Ordered online, asked a question following purchase, no reply. Waited a day, asked again, no reply. Paid for insurance on shipping - still yet to get a “confirmation email”’to say they’ve even posted it. I called the store first and they said they had stock, so why after two days haven’t they posted it? It would have been quicker to buy it from Bunnings despite the price difference, I now have to wait for delivery meaning I can’t do the job at the weekend. What type of company COMPLETELY ignore customer emails? Wish I’d never dealt with this awful company. I’ll tell everyone who asks about them to avoid at all costs.

Return Claim MadeNo

Ian

IanGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Absolutely shocking company to buy from, by far the worst I've ever dealt with!

published
Product Quality
Shipping
3 comments
Ian
Ian
Ian
Ian
Sydney Tools
Sydney ToolsSydney Tools

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Questions & Answers

Steve

Steveasked

Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.

1 answer
Ian
Ian

Seeing as they habitually lie through their teeth when you call them, I strongly suspect they never respond to emails as it's a record that could possibly be used against them when you inevitably have to go through official channels to get any sort of satisfaction?


JerryII

JerryIIasked

Hi there, I placed order in store pick up one month ago but didn't receive any notification for picking up. Order no ST304551. Could you please track it?

No answers

Lynne

Lynneasked

Why is Sydney tools customer service so poor, they are misleading claiming to have sent items purchased at a particular time when its blatantly obvious they have not. It should not take just on 2weeks to receive your in stock item, that's appalling, what's more who wants to be told it has been sent more than once when clearly it has not, and why does it take a phone call 5 days post purchase to remind you to send the item in the first place. It's pathetic! I buy on the net regularly 3 days from Sydney if it's sent promptly not 11 or 12.

No answers

Get an answer from our members and Sydney Tools representatives

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