Their warranty is not worth the paper its written on
I purchased some X-torque jobber drills, didn't realise till after that there is no country of manufacture on them. Illegal I think.
Used 8 drills out of a pack to drill 150 holes. when I should have been able to drill about 700 holes per drill ( Suttons blue point drills) .(5600 holes ) X- torque drills are not worth purchasing and Sydney Tools warranty is rubbish. I will never spend another cent with them.
2 weeks later and still no delivery. Chat help is hopeless. Offered me two options cancel order 15% fee. Or delver items they have and pay two lots os delivery fees
Beware don't order online
Ordered a Makita saw online, took 2 weeks for it to be shipped 20km. Would have just gone to a store if i had expected such poor shipping. Docket shows it was picked the next day, and austpost tracking shows they did not get the shipping documents till 9 days later. Web chat queues always too long to bother waiting for. Will not bother ordering online again.
wish i had of read reviews before purchasing online ,took them 11 days before they even posted it,never again,im surprised there still in business with such slack lacklustre service .the end
- Online Store
- Verified customer
Everyone except Sydney Tools is unhappy with their online service
After reading the other comments here about ST, it seems the company isn't listening, so I'll post this for the benefit of others to avoid ST.
I thought I'd share my experience with ST online by posting my chat script, but it's far too long, so I'll bullet point this.
* They charged me for the goods immediately, the same day as the order was placed. Admin is on the ball!
* Goods were not posted for 9 days, well outside their own policy/processes. The warehouse is NOT on the ball!
* Dissatisfied with that level of incompetence, I requested a r...
Vary bad customer service
No call to the Store only chat and I have to wait until 25 minutes before the some one ready to chat.store is opne for business and take your money but no one take your call. you goda be kidding me should call the business name coffee club or some other name
They steal your money. Avoid at all cost
Tried online ordering hand sanitizer. The online ordering is deceptive as it’s not completely clear shipping cost is additional to purchase cost - it just gets added on in the end when you’re submitting your order. Thus if you temporarily have insufficient funds in the account that it’s busy debiting it can’t process the order as for some odd reason it requires a two part payment.
Worse, it doesn’t allow you to cancel after this process starts, nor does the system retry to make the two payments when you have transferred sufficient funds, but ...instead it simply takes whatever funds it can from your account but then doesn’t deliver your purchase! It took $96 from me and I have no product nor have I been reimbursed!! There is no phone contact for this company so I have tried repeatedly emailing or using their chat service to resolve this issue. I tried to cancel the order as that seemed the best option. The queuing on chat can be literally hours and when you do get through and type a message, you get a cursory reply and then the chat person goes offline!! I sent them details they asked but again no response though waiting for weeks. I have spent TWO MONTHS on this with no apology, no refund and just $96 poorer for TRYING to order a product that never arrived. Even cancelling is impossible. Forget this company. My experience is they will take your money and give you nothing and all efforts you make to resolve the issue will go unheard.
Pathetic Service !! Avoid !!
I ordered a Vice from Sydneytools. After a MONTH of waiting. I eventually received the wrong item (the wrong item as also missing parts) I was told that they cant honour the order and i need to choose a different product because the listing is a mistake. (Which is still the same listing over a month later) I have had to constantly chase up with what the progress is. VERY slow to respond, no telephone number to call. Long waits on online chats. Just not worth dealing with in my opinion. There are a lot of other businesses that actually want the business ! Still waiting a refund !
- Online Store
- Verified customer
No stock and taking online orders
Placed online order for 30 min click and collect but Silverwater store, said they don’t have in stock. Asked them about if other store have got them. Silverwater Store said will update me but did not update me for next three days. When called them on next day said guy who was dealing with me busy on another call and will return my call. Like usual did not return me a call. So thought of sending him an email and did not reply my email. Called store again if Smithfield store got in stock or not. Salesman told me to pick it up from Smithfield so ...went there and they did no had in stock either. They need to fix there online stock so customer does not have to suffer. They also need customer service number to speak, so customer can give them review and they improve. Store people are big liers and do not care about customer service.
Good deal on trade night!
Ordered some tools on a recent "trade night" at prices that before discount matched or were better than other online Australian tool shops. With the "trade night" benefit, as soon as I had checked out the first order, the 20% cashback voucher was available immediately in my account to shop for additional items online. Both orders (the original order and cashback voucher order) were delivered within 1 to 1.5 weeks and were well packaged and arrived in perfect condition.
The only downsides to the online shopping experience were:
- Trade night di...
Tools Missing Parts
Bought a Makita Angle Grinder online. On receiving the package the grinder inside appeared to have been used and was missing the safety guard. Contacted Sydney Tools several times, sending photos of what I received explaining I was missing the guard. After 8 emails to the company, I still haven't been posted the part and have given up. Will never buy from them again.
Never get a news for 30 Minutes Click & Collect order, since the order was placed a week ago, and I've sent the email regarding this matter to Silverwater Store and Sydney Tools headquarter office, but never get reply
The reviewer stated that an incentive was offered for this review
Poor Online Customer Service
Despite a product being delayed for a second time in dispatch, with no communication of the second delay, and items still undispatched at the store, no refund or cancellation is to be given. Apparently it's YOUR fault when emails are not received, and you only have 'Jacqueline's' word for it on chat. Despite a request, no further person was available to contact. The best you'll get is is a vitual shrug and too-bad-for-you attitude. Do not recommend based on very poor online customer service.
Very poor customer service with online chatting in solving my refund request
The item that I brought from their online store has been in transited since 13/03/2020 and later confirmed lost in transit. I lodged refund request and I never get a useful respond, chatting member Wendy and Bernadette just tried to pass the buck.
Short changed me on an item
Trying to contact them is like trying to speak to God. Charged and paid for x3 Pro masks asked by them to send photos which I did twice (not sure why a photo of missing object). No response after 3 emails, tried to call but they wont answer the phones. They will grab ur money but forget the customer service which does not seem to exist. I am now complaining to consumer affairs and will challenge credit card charges. Clearly, just too busy taking money and not worrying about customer SERVICE SERVICE they really are Sydney TOOLS. Poor poor poor service.
Great product and impeccable service
After searching the internet for a reputable replacement pressure washer I settled upon the TP3500. Initially consulted with Patrick who was friendly professional and helpful. Decision made and product arrived a little over an hour ago. Assembled machine and discovered one tiny locking pin missing so phoned and spoke with William. Another impressive experience- apology offered and promise made to source and post up the tiny missing part. Can’t fault the service.
Arrogant, Rude Customer Service.
Ordered 3 items. 1 item missing on delivery.
Cannot use other 2 items without the 3rd.
No phone number so contact via live chat.
This conversation actually happened:
"Hi, i am missing this item can you send it please. i have emailed twice in 7 days and received no response"
Tells customer they are wrong;
"No, we have responded to your email to advise you it will be dispatched soon"
Terrible customer care and service online
Sydney tools has the worst customer service and care I have ever come across. Save yourself the hassle and don’t ever order online with them. They are impossible to get a hold of and never respond to your emails or calls. I requested a refund after waiting 1 month for a tool trolley only to be told I now had to pay an extra $70 for shipping, despite it being purchased with free shipping. I got no response to my request for a refund despite countless emails. The only reason they finally got back to me was after I got ZIP onto them. They are a disgrace and need to start focusing on customer care.
Price Gouging No Ethics Immoral criminal offense
It's unbelievable what these guys are doing price gouging at the worst! I will no longer purchase anything from Sydney Tools as long as I live. Charging over $40 for two P2 3m disposable masks is highway robbery even in this current demand. I have spoken to 3m directly and they looking into this.
Avoid Sydney Tools online store!
Please check other reviews. I made the mistake or ordering from Sydney Tools online. After years of shopping at their physical stores, I ordered online.... Wow, what a difference in customer service. Items took 2 weeks to dispatch and were only sent after I harassed them via Live Chat (no phone or email support). Items turned up not as described. Once again no response to emails. The Live Chat (located OS I assume) offered no help. I'm left with a 1k item that cannot be used. Final insult was 'We never collect any items' What? How about warranty or picking mistakes?
Questions & Answers
Home generators for electricity.
Maybe 10 kva
i had bought a CPI laser measure, how can i change the measuring unit?
i orderd on line still have not got email
Keep your records of the order, there should be some sort of trail on your browser history. Open up those histories and if possible take screen shots of them or save them, even write down the details of the order, ie: what was ordered, the time and date the order was placed and payment methods.
Ring head office, ask for accounts and start the process of your inquiry. Give them the details of your purchase.
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