Today is 25 September 2019 and I live in Sydney. On 17 September I ordered stock of pocket screws in large quantities from eBay Australia, a Canadian store off Amazon, a US store direct and three varieties from Sydney Tools. The EBay Australia ones arrived first (Melbourne origination), Canada second and US third. Nothing from Sydney Tools. I contacted them..... still waiting for that too.
Ordered a couple of screws. 2 weeks wait! WTH nothing inc checkout to advise. Spoke to [name removed] on chat. She said deal with it. Better off picking in it up from store. Going to bunnings to get my gear. sorry. wanted to support an underdog, but they are aliens!
I dealt with Toni and found the service to be really good and responses prompt! He also switched around a cordless tool kit for me that better suits my needs, but all the while, keeping the same low price with the redemption offer intact! Shipping was really fast for all the things that were in stock upon ordering!
Good service and value for money!
Try getting a refund
After receiving a Milwaukee tool in which l ordered l quickly realised that it wasn't what l was after, next day l returned posted it, two days latter Sydney Tools received the package, now 5 weeks latter and nine phone calls and on hold for about 3 hrs total l still haven't received a refund. It is now the staff telling me it's because it wasn't returned within 14 days, l have proof from Australia post tracking they received it 3 days after l received the item. It's now fair to say that l will never again purchase another thing off Sydney Tools nor will l give anyone who is prepared to listen anything positive in regards to Sydney Tools.
Still waiting for the refund!!!!!!!
Shocking service. Keep away.
Ordered online, asked a question following purchase, no reply. Waited a day, asked again, no reply. Paid for insurance on shipping - still yet to get a “confirmation email”’to say they’ve even posted it. I called the store first and they said they had stock, so why after two days haven’t they posted it? It would have been quicker to buy it from Bunnings despite the price difference, I now have to wait for delivery meaning I can’t do the job at the weekend. What type of company COMPLETELY ignore customer emails? Wish I’d never dealt with this awful company. I’ll tell everyone who asks about them to avoid at all costs.
- Verified customer
Absolutely shocking company to buy from, by far the worst I've ever dealt with!
Long story short: I've found this company to be completely and utterly untrustworthy, and after a long string of delays and what can only be deliberate deceit, I'm making the decision to NEVER deal with them again, no matter how CHEAP the tools might be. All the negative reviews you can read online are true, shonky practices, swapping out items without any notification, delays in processing orders, delays in checking on orders, and God help you if like me you need a refund issued because they can't fulfil the order!
It appears they REALLY want...your orders, and your money, even if they can't supply what you've paid for! I've spent the last 2 months simply trying to purchase a power tool, which after many, many, many calls from me chasing it up, (because they almost NEVER call you back), and the stories and assurances have ranged from: - the order hasn't progressed through our system yet, it will today - the orders still progressing through our system - it's held up for some reason - we have one in stock now and it will ship asap
No call backs. Very poor communication.
Hi Sydney tools. I placed order ST348003 on 3rd August. I have called 3 or 4 times to find out the status and eta. I always get the same answer We will call you back by cob. I've never got a call back. Please can you track my order and expedite. Thanks.
I'm on hold
In the great scheme of tool shops I would say that bunnings sits well above sydney tools in regard to sales service.
I bought a xtorque xtoben saw bench online from ST, and for five weeks have waited and been messed around with false tracking numbers; and learnt off-by-heart (whilst trying to find out anything about my purchase) all the advertising deals sydney tools has while on hold for 30 minutes every time. When delivery day finally arrived you only supplied one part of the bench. From now on I'd rather pay more then to deal with this joke of a business.
3 months later
The prices were good, but not worth the wait. 2 months later and my order is only just arriving. I'm still calling Sydney Tools weekly chasing a small refund which they've already skimmed $130 off. I will not be using their service again
Never would I recommend buying anything from them. I ordered from this company after reading all the good reviews about it.
I called and emailed on a Monday to get my order refunded (it STILL had not been shipped after 2 weeks and had no updates from them) I was told it would be processed on the Wednesday. Never got processed never heard back from them. After 2 and a half weeks later, 3 emails and 5 phone calls and being on hold for 20 + minutes every time I still haven’t received my refund as it apparently got processed “yesterday”
I would never recommend using this company.
A NECESSARY EVIL. 50/50 chance of being ussless but hey they are cheaper
Had a few bad experiences with them over the years. they will often sell you out of stock items and leave you waiting. They claim they will beat any price by 11%. but when notified of an item i could get cheaper elsewhere all they did was ignore my messages and updated the price on the website to match it LOL! just make sure you dont need the tools in a hurry if not you're better off buying them elsewhere and paying abit extra.
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Questions & Answers
Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.
Hi there, I placed order in store pick up one month ago but didn't receive any notification for picking up. Order no ST304551. Could you please track it?
Why is Sydney tools customer service so poor, they are misleading claiming to have sent items purchased at a particular time when its blatantly obvious they have not. It should not take just on 2weeks to receive your in stock item, that's appalling, what's more who wants to be told it has been sent more than once when clearly it has not, and why does it take a phone call 5 days post purchase to remind you to send the item in the first place. It's pathetic! I buy on the net regularly 3 days from Sydney if it's sent promptly not 11 or 12.
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