??!
1 photo
Sydney Tools Online Store

Sydney Tools Online Store

2.6 from 284 reviews

Reviews

2.6

284 reviews
5
(96)
4
(20)
3
(3)
2
(12)
1
(153)
  • Product Quality
    2.6 (55)
  • Return Claim MadeYes (26) · No (61)
  • Shipping
    1.8 (59)
Previous
Next

Their warranty is not worth the paper its written on

published

I purchased some X-torque jobber drills, didn't realise till after that there is no country of manufacture on them. Illegal I think.
Used 8 drills out of a pack to drill 150 holes. when I should have been able to drill about 700 holes per drill ( Suttons blue point drills) .(5600 holes ) X- torque drills are not worth purchasing and Sydney Tools warranty is rubbish. I will never spend another cent with them.

Product Quality
Return Claim MadeYes

ever again

published

2 weeks later and still no delivery. Chat help is hopeless. Offered me two options cancel order 15% fee. Or delver items they have and pay two lots os delivery fees
Beware don't order online

Product Quality
Return Claim MadeYes
Paul N.

Paul N.Sydney, NSW

  • 2 reviews

Slow delivery

published

Ordered a Makita saw online, took 2 weeks for it to be shipped 20km. Would have just gone to a store if i had expected such poor shipping. Docket shows it was picked the next day, and austpost tracking shows they did not get the shipping documents till 9 days later. Web chat queues always too long to bother waiting for. Will not bother ordering online again.

Product Quality
Shipping
Return Claim MadeNo
Hardware Shops

Find out how Sydney Tools Online Store compares to other Hardware Shops

Know better, choose better.

Compare all
Tom R.

Tom R.Gippsland, VIC

postage

published

wish i had of read reviews before purchasing online ,took them 11 days before they even posted it,never again,im surprised there still in business with such slack lacklustre service .the end

Product Quality
Return Claim MadeNo
Jeff

Jeff

  • 3 reviews

Everyone except Sydney Tools is unhappy with their online service

published
Shipping
Return Claim MadeYes
Farni

FarniMackay

  • 4 reviews

Vary bad customer service

published

No call to the Store only chat and I have to wait until 25 minutes before the some one ready to chat.store is opne for business and take your money but no one take your call. you goda be kidding me should call the business name coffee club or some other name

Product Quality
Shipping
Return Claim MadeNo
Ray Kerkhove

Ray KerkhoveSouth East Queensland, QLD

They steal your money. Avoid at all cost

published
Product Quality
Shipping
Return Claim MadeNo
Tool Purchaser

Tool PurchaserMetropolitan Adelaide, SA

Pathetic Service !! Avoid !!

published

I ordered a Vice from Sydneytools. After a MONTH of waiting. I eventually received the wrong item (the wrong item as also missing parts) I was told that they cant honour the order and i need to choose a different product because the listing is a mistake. (Which is still the same listing over a month later) I have had to constantly chase up with what the progress is. VERY slow to respond, no telephone number to call. Long waits on online chats. Just not worth dealing with in my opinion. There are a lot of other businesses that actually want the business ! Still waiting a refund !

Product Quality
Shipping
Return Claim MadeYes

No stock and taking online orders

published
Hardware Shops

Find out how Sydney Tools Online Store compares to other Hardware Shops

Know better, choose better.

Compare all
Dave

Dave

  • 14 reviews

Good deal on trade night!

published
Product Quality
Shipping
Return Claim MadeNo
RonWill

RonWillMetropolitan Adelaide, SA

  • 2 reviews

Tools Missing Parts

published

Bought a Makita Angle Grinder online. On receiving the package the grinder inside appeared to have been used and was missing the safety guard. Contacted Sydney Tools several times, sending photos of what I received explaining I was missing the guard. After 8 emails to the company, I still haven't been posted the part and have given up. Will never buy from them again.

Product Quality
Return Claim MadeNo
jim t.

jim t.Sydney, NSW

Very disappointed

published

Never get a news for 30 Minutes Click & Collect order, since the order was placed a week ago, and I've sent the email regarding this matter to Silverwater Store and Sydney Tools headquarter office, but never get reply

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Poor Online Customer Service

published

Despite a product being delayed for a second time in dispatch, with no communication of the second delay, and items still undispatched at the store, no refund or cancellation is to be given. Apparently it's YOUR fault when emails are not received, and you only have 'Jacqueline's' word for it on chat. Despite a request, no further person was available to contact. The best you'll get is is a vitual shrug and too-bad-for-you attitude. Do not recommend based on very poor online customer service.

Shipping
Return Claim MadeYes
John B

John BGreater Melbourne (Metropolitan), VIC

Very poor customer service with online chatting in solving my refund request

published

The item that I brought from their online store has been in transited since 13/03/2020 and later confirmed lost in transit. I lodged refund request and I never get a useful respond, chatting member Wendy and Bernadette just tried to pass the buck.

Shipping
Return Claim MadeYes
Geoff F 761499

Geoff F 761499Perth, WA

  • 3 reviews

Short changed me on an item

published

Trying to contact them is like trying to speak to God. Charged and paid for x3 Pro masks asked by them to send photos which I did twice (not sure why a photo of missing object). No response after 3 emails, tried to call but they wont answer the phones. They will grab ur money but forget the customer service which does not seem to exist. I am now complaining to consumer affairs and will challenge credit card charges. Clearly, just too busy taking money and not worrying about customer SERVICE SERVICE they really are Sydney TOOLS. Poor poor poor service.

Product Quality
Return Claim MadeNo
Hardware Shops

Find out how Sydney Tools Online Store compares to other Hardware Shops

Know better, choose better.

Compare all
Daryl P

Daryl PWide Bay-Burnett, QLD

  • 2 reviews

Great product and impeccable service

published

After searching the internet for a reputable replacement pressure washer I settled upon the TP3500. Initially consulted with Patrick who was friendly professional and helpful. Decision made and product arrived a little over an hour ago. Assembled machine and discovered one tiny locking pin missing so phoned and spoke with William. Another impressive experience- apology offered and promise made to source and post up the tiny missing part. Can’t fault the service.

Product Quality
Shipping
Return Claim MadeNo

Arrogant, Rude Customer Service.

published
Shipping
Return Claim MadeNo
Aley

AleyNorth Queensland, QLD

Terrible customer care and service online

published

Sydney tools has the worst customer service and care I have ever come across. Save yourself the hassle and don’t ever order online with them. They are impossible to get a hold of and never respond to your emails or calls. I requested a refund after waiting 1 month for a tool trolley only to be told I now had to pay an extra $70 for shipping, despite it being purchased with free shipping. I got no response to my request for a refund despite countless emails. The only reason they finally got back to me was after I got ZIP onto them. They are a disgrace and need to start focusing on customer care.

Shipping
Return Claim MadeNo

Price Gouging No Ethics Immoral criminal offense

published

It's unbelievable what these guys are doing price gouging at the worst! I will no longer purchase anything from Sydney Tools as long as I live. Charging over $40 for two P2 3m disposable masks is highway robbery even in this current demand. I have spoken to 3m directly and they looking into this.

Return Claim MadeNo

Avoid Sydney Tools online store!

published

Please check other reviews. I made the mistake or ordering from Sydney Tools online. After years of shopping at their physical stores, I ordered online.... Wow, what a difference in customer service. Items took 2 weeks to dispatch and were only sent after I harassed them via Live Chat (no phone or email support). Items turned up not as described. Once again no response to emails. The Live Chat (located OS I assume) offered no help. I'm left with a 1k item that cannot be used. Final insult was 'We never collect any items' What? How about warranty or picking mistakes?

Product Quality
Shipping
Return Claim MadeYes
Page 1 of 15
See all Sydney Tools reviews

Questions & Answers

GRaham lewis

GRaham lewisasked

Online Store

Home generators for electricity.
Maybe 10 kva

1 answer
GRaham lewis
GRaham lewis

I would like your company to answer my question, thanks.

BEN

BENasked

Online Store

i had bought a CPI laser measure, how can i change the measuring unit?

No answers
greg meers

greg meersasked

Online Store

i orderd on line still have not got email

1 answer
Shrug
Shrug

Keep your records of the order, there should be some sort of trail on your browser history. Open up those histories and if possible take screen shots of them or save them, even write down the details of the order, ie: what was ordered, the time and date the order was placed and payment methods.
Ring head office, ask for accounts and start the process of your inquiry. Give them the details of your purchase.

Good Luck.
Shrug

Get an answer from our members and Sydney Tools representatives

Other Hardware Shops

Previous
Total Tools

Total Tools

4.6
(5,104)
Edisons

Edisons

4.2
(1,273)
Stratco

Stratco

4.2
(1,317)
Toolmart

Toolmart

4.6
(78)
GYC

GYC

3.6
(12)
Jaybro

Jaybro

5.0
(1)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.