Reviewer Photos & Videos
Customer service and range of tools outstanding!
Visited carrum store for the second time, Peter helped me with my list , made informed suggestions. Great service, very refreshing to buy from staff that know their tools ! Thanks again
Amazing customer service by Chaddi El- Hage
We visited the Alexandria store on 27th June and after we picked up what we wanted, we went to the billing counter and was met by this amazing employee Chaddi El -Hage who was very knowledgeable and had excellent customer service. He went out of his way to give our item for free.
Need warranty to a week or so not 12 weeks
Makita 18v caulking gun issue they told 8 weeks to 12 before look at item. Warranty worth nothing. What do I use in the meantime for work. Very dissatisfying do I have to purchase another gun?????
Staff Member Michael
I would love to thank Michael from Gregory Hills Store for going above and beyond normal service to fix a ongoing issue with a return. I rang today Michael listened and said he would call me back and 100% to his word he rang back with a resolution. Thankyou you are incredible and Sydney Tools are lucky to have you Thank you for being Amazing .Mell
This staff member knew his stuff and made my day!
I was looking to buy a swag of Makita 18V tools and accessories and had been dithering about for 3 weeks online between the Sydney Tools and Bunnings websites. Decided ultimately that I had to go a physical store to look at the tools "live" and get staff advice about the best options for me. Turned up at Dulwich Hill on the second last day of the Financial Year (busy!) and after a short wait was helped by Robert, who patiently took me through all of my options showing me the skins, answering questions and working out the best way to give me ban...g for my buck! He spent 30 minutes on the floor with me that day, and another 15 minutes next day via email adjusting the order and improving the pricing on my $5K basket of goods, which is a large ticket for me as I'm not a tradie but just kitting myself out pre-retirement. I'm now taking a few days to think on the order but have to say I was so impressed with the time Robert gave me, his patience and obvious knowledge of their stock, I'll probably return to complete the transaction. As a contrast I went to Bunnings straight after to see if they could improve the pricing. As much as I love my local Ashfield Bunnings staff, I went to the Kingsgrove store because they have a much larger power tools section. Arrived around 2pm and found it very difficult to get the attention of staff in the power tools section. When I did manage to ask my first question (about batteries), the staff member gave me a perfunctory response, nodded towards the batteries display and then turned her back on me to continue her conversation with another staff member. Didn't seem interested so I walked out. What a difference between the shops!
Kevin from Sydney tools helped me today with all tool and hardware needs. Helped me get what I needed quickly and easily and made some good suggestions on other products which I purchased.
Will definitely be coming back here.
Always Call Daniel Hall and get looked after. Excellent Customer Service. We cant get the same Service from the Penrith Store so we will order through Daniel from now on.
toni is good
Will come back if next time need Dewalt. Toni is very helpful nice guy . Thanks a lot . Sydney tools is good place to buy Dewalt online and in shops . Cheers
The reviewer stated that an incentive was offered for this review
Much, much better
Stopped dealing with this mob until they got rid of that arrogant manager, Nathan Tosser. Well the change is unbelievable. They are very friendly and helpful. They know their stuff. Thanks Jack. See you again soon.
Hi had a very pleasant experience at Sydney tools. I was assisted by joe and he was very knowledgeable and helpful in pointing me into the right direction and assisting me in getting the best value for my money. 5 stars.
- VIC, Port Melbourne
- Verified customer
Mixed Experience but attention to customer service.
Whilst my actual experience with Sydney Tools was mixed I do have to go 5 stars for this review due to my interaction with the Sales Manager at their Port Melbourne store, Andrew. At one stage he even offered to drive my goods out to me in his own time to try to make up for shipping delays beyond their company’s control.
From that exemplary effort to go the extra mile I would most definitely shop with them again.
Alex from Sydney tools Penrith
Due to Covid 19, Festool had some issues with delivery of parts. To make things worse their product registration was also down. In all that time I have experienced the best customer service from Alex. He followed up and got the job done for me and even made the offer to deliver the product directly to me after work in his own time. I can’t ask for more. Thank you Alex and thank you also to Kevin and Brendon. Sydney tools Penrith a great team and should be recognized.
Brendan from Sydney tools Penrith, highly recommend talking to him he is a book of knowledge excellent sales person
Excellent advice, very easy to deal with and answered all my questions I had for him, he set me up with all my gear I needed to get me under way with my welding, thanks
Tried to charge me 55% too much
Went to the store , chose the Xtorque Angle driver bit holder, model no: XTAD01, $29 on the shelf ticket. Went to the counter, man said, that will be $45, I looked suprised and looked over towards the display. he said," Oh you are looking over there...OK" and then charged me $29 .
Came home check on line, price was $45!! plus $10 delivery.
I will Never buy tools from this Store .
I Bought a Mikita Tile cutter , when I try to use it , it’s a Lemon .
I took it back , the manager told me that it will take 8 Weeks to be repaired.
But it’s a new Mikita tool , why do I have to go through this ; I said .
He replied : it’s a company policy.
Sydney tools ( Company ) , I will never ever buy anything from you again , live and learn .
Never Sydney Tools again .Ciooo
- VIC, Hoppers Crossing
- Verified customer
Left me hanging.
I purchased a dewalt 18V/54V; 4 port fast battery charger from Hoppers Crossing Store.
I have been chasing it for 4 months since 12 Jan 2020. The store manager did not have the basic courtesy to update me on the delayed status or whatsoever. The customer service is slow and and almost inactive. I regret shopping at Sydney Tools!
Sales team a good especially TONI
I have had slowness with the overwhelmed On-line service team and found Toni to be helpful in my recent purchases and exchanges I made with him. I believe him to be helpful and efficient.
WORST PLACE FOR TOOLS
Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!
Ask for Corey and you'll be sweet
Got stuffed around a bit waiting for an order but then Corey got involved and everything seemed to go perfectly. Best place to go for all your tools. Thanks again mate
Thanks for showing me why I'll never buy from Sydney tools again.
Total tools has always been here, but thought I'd try out the new Sydney tools store. Unfortunately my experience has been bad.
For a warranty claim, instead of just replacing the faulty product, I was told they had to send it to Sydney to get it looked at, and would take 3-4 weeks, and they would call me when it was ready to pick up. He also stated he could see it was broken, and he knew it was a pain in the butt, but it was just procedure. Fine, I just went with it.
After 4 weeks I call them back as they havent gotten back to me. Apparently,...
Questions & Answers
Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill
my name is paul pagel i am a quilified locksmith and looking for a carea change
i would realy like to apply for a job with your componey
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