Prompt in store service
Mick and Johno best blokes too deal with
Had a delivery received issue
Quick and professional to deal with.
Would recomend anyone too drop by and see either of them for all needs
Do not Honour Warranties
Bought a Gensafe 3500 used only a number of times over the period of 12 Months, power stopped being delivered to outlets and ran rough. Returned for warranty repair and was advised it had too much oil inside, and wouldn't turn over and said it was my fault (oil was never touched from new) and it wasn't worth fixing and returned it me in pieces. When it was taken apart I took to another local tool shop and they diagnosed as an internal collapsed bearing. Had it fixed there instead.
Great customer service from ayden
Ayden at Sydney tools carrum Downs was only too happy to look for all items I requested and has followed up with service via email prices were reasonable great experience
Went to sydney tools mitchell Asked Dean to help me locate a new product that they had just got in showed me to It, also had great knowledge of the other products I purchased was and very helpful and was friendly cheers :)
Excellent products, great deals
The guy at Gregory Hills gave a great package deal on Milwaukee tools. His product knowledge was outstanding and we came away with exactly the required tools. Highly recommended salesman.
Very helpful and great service
"Butters" helped me to purchase a welder, helmet and gas bottle for my husband. As I had no idea what I was looking for he suggested the perfect set up, assisted in giving me a great deal and helped me to the car! Would highly recommend Sydney tools for the exquisite service, knowledge and assistance!
Great service! Thanks Mounir!
Excellent range of products and well laid out. Want to especially thank Mounir for the top service he provided me. He went out of his way to help me find exactly what I was looking for. I ended up spending more than intended because of his genuine approach. Will be revisiting this store definitely.
After reading some reviews here I now know they are a bunch of crooks. I bought a tool and had to go back 3 times. Firstly they sold me a dinasour jigsaw and even they themselves surprised an obselete product are still in store. When I took it back for a refund they said they have no cash. Offer to pay me back to my account. Money never came back. 3 weeks already
Don't ever purchase anything from Sydney Tools!!
We purchased a Milwaukee edge trimmer in October. We used it in November and it worked well. We went to use it again and it kept on turning on and off. We returned it and told the Mitchell ACT store and they told us that it needed to go back for repairs....not bad for a new product!! It is now January and after many calls to get an update, we are none the wiser. Terrible service and I will never shop there again. I will also tell all our friends of our terrible experience and recommend Bunnings Warehouse.
- NSW, Castle Hill
- Verified customer
Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty
We purchaed a industrial pedestal fan to keep us cool over summer. The fan failed causing a large flash electrical short. On return to the store for replacement or refund was told by the manager we never give refunds. The guy was rude. Sydney tools had to send it away to be assessed but the truck to take it for assessment wasn't coming for approximately 3 weeks before it would even be transport back to head office for assessment. Manager agreed it was faulty and didn't work would not replace it or would not give me a refund. Manager said it was...probably my fault that I overloaded the fan in some way... I said I thought the air was the same thickness everywhere and it was just blowing air, same thickness everywhere last time i checked. After arguing backwards and forwards with several staff members on Australian consumer law I left and said I will never buy another tool from Sydney power tools. So no fan, no repair, no warranty. Do not buy from Sydney Tools.
Promises not kept
All sorts of false promises made about the availability about a De Walt nail gun to coincide with the arrival of decking timber at my home. I paid for the darn thing in full by Credit Card on the back of these assurances. Only after I chased these cowboys did they confirm that I wouldn’t be getting the equipment until the end of the month at least. “Back-order, blah, blah.” What a joke! Not even a hint of such delays when I handed over my money.
Actually, it’s not a joke. It’s just plain misleading and deceitful conduct.
To make matters worse,...
- NSW, Rutherford
- Verified customer
Excellent staff, excellent service, excellent price, always make u feel welcome, that’s why I will not go Anywhere else
Staff there unbelievably so hopeful, will always go back for will recommend sydneytools to all my friends and work colleagues, the store is always so well presented thanks
- NSW, Roselands
- Verified customer
absolutely 100% terrible
While Sydney tools may be the cheapest, their customer support is the worst hands down.
We have recently purchased a concrete saw witch not only zapped me but continually failed to start.
Although taking over two months to look at it, they now tell me that its warranty is void because it has concrete slurry and water on it. Really! this is a concrete saw? !!! with a water point
you will be hearing more from me.... in the meantime i hope someone might honor their product....
Great service Nathan
The service is excellent and they have an extensive range so I was lucky to find the appropriate face masks for our fire fighters making their work more tolerable. Thanks.
Great customer service
Great team at Epping Sydney tools
Brad there is just a champ took good care of me
And he is not too bad on the eyes either
10/10 would recommend to all
Excellent Staff with Great Service.
Thank you for the advise Sam. Very happy with the Milwawkee M12 Crown Stapler. I've asked my brother to see Sam, as he wants to purchase a cement mixer. See you soon.
Bought a product that did not come with a battery, description did not state this, so i had to buy a charger and battery separate and fork out an additional $10.85 in shipping when I could have bought the bulk pack free from shipping charge. They did not compensate me the cost of shipping even though they said they would do this. Very misleading and dishonest. I will not buy from them again.
Aiden provided helpful and honest advice but also offered outstanding, generous service to deliver our product during their own time with the help of Lachy. Highly recommend Sydney tools based on service!
Sydney Tools - worst shopping experience ever
Called up and paid for a tool that a I needed for a job on the weekend. They made promises the tool would arrive by Thursday. I waited one more day just in case; called a few times during the day on Friday to confirm it was en route; arrived at the shop on Friday afternoon and there was no tool. They had no idea where it was, apparently the person I was dealing with was too optimistic. Then they got angry when I wanted a refund to go somewhere else. Said I couldn't have a refund, made up all the excuses in the world, except for the fact th...ey hadn't actually given me anything and taken my money. Their arrogance, and they didn't even offer an apology. Couldn't believe how badly I was treated, shocker of a place, and this is not the first time I've had a poor experience, but definitely the last time I will ever go near it. Will continue to tell everyone I meet how bad this place is. Just hope this article helps someone else go to a different store first, before they get burned
Lies misleading not what I paid for
Purchased a silent air compressor and tank was promised it would arrive in 3 days. Took a week to get the compressor. Was told it would come with 3 phase plug and was compatible for 20amp. Which was a lie. Had to get an electrician out and pay $1300 To have 32 amp installed. Tank arrived 4 weeks later with no accessories. I got told there would be. Now have to pay more to buy accessories that Sydney tools don't even have. Requested a refund told they won't do it they have stuffed me around for 4 weeks now with no resolution in site. Have not be...en able to operate for 4 weeks which has cost me over 60k. Reporting Sydney tools to the department of fair trading. Misleading conduct that has happened. Sales rep Lucas didn't tell the truth. It's been lies after lies. Campbeltown store. I was going with another company but Sydney tools had promised quicker service. Now wish I didn't listen to there lies.
- ‹ Prev
- Next ›
Questions & Answers
hi i need dry saw
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.