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Sydney Tools Physical Store

Sydney Tools Physical Store

VIC, NSW, ACT
4.6 from 1,436 reviews

Reviews

4.6

1,436 reviews
5
(1,203)
4
(131)
3
(7)
2
(5)
1
(90)
  • Product Quality
    4.0 (100)
  • Return Claim MadeYes (28) · No (84)
  • Shipping
    4.0 (23)
  • Customer Service
    3.8 (102)
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Reviewer Photos & Videos

  • More

Customer service and range of tools outstanding!

published

Visited carrum store for the second time, Peter helped me with my list , made informed suggestions. Great service, very refreshing to buy from staff that know their tools ! Thanks again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarrum
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Chrisa

ChrisaSydney, NSW

Amazing customer service by Chaddi El- Hage

published

We visited the Alexandria store on 27th June and after we picked up what we wanted, we went to the billing counter and was met by this amazing employee Chaddi El -Hage who was very knowledgeable and had excellent customer service. He went out of his way to give our item for free.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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Arthur

ArthurGreater Melbourne (Metropolitan), VIC

Need warranty to a week or so not 12 weeks

published

Makita 18v caulking gun issue they told 8 weeks to 12 before look at item. Warranty worth nothing. What do I use in the meantime for work. Very dissatisfying do I have to purchase another gun?????

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSunshine Victoria
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Mellissa S.

Mellissa S.Sydney, NSW

Staff Member Michael

published

I would love to thank Michael from Gregory Hills Store for going above and beyond normal service to fix a ongoing issue with a return. I rang today Michael listened and said he would call me back and 100% to his word he rang back with a resolution. Thankyou you are incredible and Sydney Tools are lucky to have you Thank you for being Amazing .Mell

Customer Service
Product Quality
Shipping
Store LocationGregory Hills
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Neil J

Neil JSydney, NSW

This staff member knew his stuff and made my day!

published
Customer Service
Return Claim MadeNo
Store LocationDulwich Hill

Excellent service.

published

Kevin from Sydney tools helped me today with all tool and hardware needs. Helped me get what I needed quickly and easily and made some good suggestions on other products which I purchased.
Will definitely be coming back here.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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Great Service.

published

Always Call Daniel Hall and get looked after. Excellent Customer Service. We cant get the same Service from the Penrith Store so we will order through Daniel from now on.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFYSWICK ACT
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toni is good

published

Will come back if next time need Dewalt. Toni is very helpful nice guy . Thanks a lot . Sydney tools is good place to buy Dewalt online and in shops . Cheers

The reviewer stated that an incentive was offered for this review

Bu Shwerrib

Bu Shwerrib

  • 9 reviews

Much, much better

published

Stopped dealing with this mob until they got rid of that arrogant manager, Nathan Tosser. Well the change is unbelievable. They are very friendly and helpful. They know their stuff. Thanks Jack. See you again soon.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle Hill
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Alex K.

Alex K.Sydney, NSW

Excellent service

published

Hi had a very pleasant experience at Sydney tools. I was assisted by joe and he was very knowledgeable and helpful in pointing me into the right direction and assisting me in getting the best value for my money. 5 stars.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationAlexandria NSW
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Cobaye

CobayeGreater Melbourne (Inner), VIC

  • 7 reviews

Mixed Experience but attention to customer service.

published

Whilst my actual experience with Sydney Tools was mixed I do have to go 5 stars for this review due to my interaction with the Sales Manager at their Port Melbourne store, Andrew. At one stage he even offered to drive my goods out to me in his own time to try to make up for shipping delays beyond their company’s control.
From that exemplary effort to go the extra mile I would most definitely shop with them again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Melbourne
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Sunny

SunnySydney, NSW

Alex from Sydney tools Penrith

published

Due to Covid 19, Festool had some issues with delivery of parts. To make things worse their product registration was also down. In all that time I have experienced the best customer service from Alex. He followed up and got the job done for me and even made the offer to deliver the product directly to me after work in his own time. I can’t ask for more. Thank you Alex and thank you also to Kevin and Brendon. Sydney tools Penrith a great team and should be recognized.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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Scott

ScottCentral West, NSW

Brendan from Sydney tools Penrith, highly recommend talking to him he is a book of knowledge excellent sales person

published

Excellent advice, very easy to deal with and answered all my questions I had for him, he set me up with all my gear I needed to get me under way with my welding, thanks

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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reviews

reviewsGreater Melbourne (Metropolitan), VIC

  • 11 reviews

Tried to charge me 55% too much

published

Went to the store , chose the Xtorque Angle driver bit holder, model no: XTAD01, $29 on the shelf ticket. Went to the counter, man said, that will be $45, I looked suprised and looked over towards the display. he said," Oh you are looking over there...OK" and then charged me $29 .
Came home check on line, price was $45!! plus $10 delivery.

Return Claim MadeNo
Store LocationBlackburn
Pangga11

Pangga11Greater Melbourne (Metropolitan), VIC

I will Never buy tools from this Store .

published

I Bought a Mikita Tile cutter , when I try to use it , it’s a Lemon .
I took it back , the manager told me that it will take 8 Weeks to be repaired.
But it’s a new Mikita tool , why do I have to go through this ; I said .
He replied : it’s a company policy.
Sydney tools ( Company ) , I will never ever buy anything from you again , live and learn .
Never Sydney Tools again .Ciooo

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Store LocationSunshine
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Ridzwan

RidzwanGreater Melbourne (Inner), VIC

  • 9 reviews

Left me hanging.

published

I purchased a dewalt 18V/54V; 4 port fast battery charger from Hoppers Crossing Store.
I have been chasing it for 4 months since 12 Jan 2020. The store manager did not have the basic courtesy to update me on the delayed status or whatsoever. The customer service is slow and and almost inactive. I regret shopping at Sydney Tools!

Product Quality
Shipping
Return Claim MadeNo
Store LocationHoppers Crossing, Vic
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Sales team a good especially TONI

published

I have had slowness with the overwhelmed On-line service team and found Toni to be helpful in my recent purchases and exchanges I made with him. I believe him to be helpful and efficient.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationDulwich
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James S.

James S.Canberra Central 2602, ACT

WORST PLACE FOR TOOLS

published

Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Store LocationMitchell, A.C.T
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The G.

The G.Sydney, NSW

Ask for Corey and you'll be sweet

published

Got stuffed around a bit waiting for an order but then Corey got involved and everything seemed to go perfectly. Best place to go for all your tools. Thanks again mate

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle hill
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ljet.g4

ljet.g4Greater Melbourne (Inner), VIC

  • 9 reviews

Thanks for showing me why I'll never buy from Sydney tools again.

published
Customer Service
Product Quality
Return Claim MadeYes
Page 1 of 72
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Questions & Answers

Vic P

Vic Pasked

NSW, Alexandria

Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill

1 answer
Fired Up
Fired Up

Can you use live chat ?

PAUL P.

PAUL P.asked

ACT, Fyshwick

my name is paul pagel i am a quilified locksmith and looking for a carea change

1 answer
kizz j.
kizz j.

Go back to school and learn how to read and write first.

PAUL P.

PAUL P.asked

ACT, Fyshwick

i would realy like to apply for a job with your componey

1 answer
Fired Up
Fired Up

What is ‘realy’ and ‘componey’?

Get an answer from our members and Sydney Tools representatives

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