Reviewer Photos & Videos
3 Months waiting for REFUND
I purchased a petrol typhoon pressure washer that twice failed. First time I took it back after 2 hours of use fouled a plug, After returned to me, the pump actually spat a nut and water came pouring out on use. Video to show. I am going through a waiting period of around 3 months without one phone call from Senior position or email on what is going on. Customer service cannot get through tried and tried. I have rang many times and been in touch with [name removed] senior regarding this matter. Phone call to prove. This should have been refundable immediately i don’t want a problem / repaired item that didnt even see 3 hours of use. Where are you Sydney tools?
The team at Sydney tools are amazing
Adrian at Sydney tools in Epping is very knowledgeable about the product range in his store. As a carpenter I asked him some very pointed questions for which his response was quick and straight to the point which indicated to me that he knew what he was talking about. After researching the tools I thought I wanted on line It turned out that they were not the right ones for the job. The whole team were happy to talk about my needs and how they could best help me. It was very refreshing customer experience and I will be happy shopping with these guys again. I highly recommend Sydney Tools Epping for all your construction needs
Why I unsubscribed from Sydney Tools
I bought a tool from Sydney Tools and returned it the next day as the job I needed it for was cancelled the afternoon of the day I bought it.
It took 45 days, two visits to the shop I bought it from (time is money) and numerous calls to get my money back.
I will never buy from Sydney tools again and will tell anyone who asks of Sydney Tools about my experience.
Why is it that other retailers just refund with the swipe of a card and Sydney Tools 'can't'.
I suggest Sydney Tools need to adopt similar refunding methods, as apposed to holding onto m...
Thanks for some great service. Joe was very helpful
Joe provided great service and advice with my purchase of 3 Makita products last Monday and with finalising my lay-by.
This is another example of the consistently helpful service I have had over 10 years using their store.
They are occasionally quite busy, but always helpful when they get to you. After sales service with a couple of repairs (out of many purchases) has been good - very good.
Excellent Customer Service
I spoke to Kevin about my needs for a vacuum and he assisted with my needs, asking questions to make sure I had the right product. Also asking about the works I doing and recommended some products which are very good.
Scott was very helpful.
Every time we go into the store or call up he always looks after us and is very attentive.
As long as he works at that store my family and I will never shop elsewhere.
Great service Andrew buckley
Would like to Thank Andrew Buckley for his help today. His knowledge of Power tools and customer service outstanding. Recommended anyone if tge hills area to go down to Sydney tools at Castle hill and ask for Andrew.
- NSW, Roselands
- Verified customer
Never purchase from this company!!!
Purchased Xtorque Cobalt Drill Bit set, states that these are extremely strong, damaged the first use when being used on mild steel. Required a refund but they will not honour a refund. Have been dealing with this now for weeks and not happy with outcome. Am not interested in a replacement as feel the next one will damage just as easy. Will recommend not purchasing any further products from this company. We as a company will not be making any further purchases from Sydney Tools. It would have been easier to refund our $99.00
Very good customer service
Love all Sydney Tools stores but this one has the great stock and a huge selection of discount items. Great customer service, I was assisted by Miles who was very helpful from the start up until I got everything I wanted from the store. If you want quick and very good customer service Miles is the go to Man!
Special order came 2 days later
Great service from Ash at the Silverwater store, very friendly and helpful, purchased a vac saw and he special ordered the product and had to me within 48 hours! Called me the second the product landed in store.
Will definitely be going back to see him in the future!
- NSW, Dulwich Hill
- Verified customer
Item as described via shop visit and cash purchase
Ordered some 3M respirator for work in times of pandemic shortages.
Make a cash purchase , said ready on Monday, and they'll call.
They had called on Monday, pickup on Tuesday.
Easy transaction, no issues what so ever, and Item as described.
However, the reason for 4 star is that i suspect they repackaged it to make an extra buck in times of shortage, that is they repackaged the 10 masks per pack into 2 masks per pack.
Absolutely fantastic staff
John O'Hehir and all the staff at Sydney Tools have helped me so much in taking the time to set out my tool list never did I get this from Total Tools thank you John
Pedro Awesome Customer Service!!
Pedro the man was helpful when I sought after a new car scanner giving me all the features and benefits to assist me. He was highly knowledgeable. What a Legend!
- NSW, Penrith
- Verified customer
Online experience was amazingly easy. The item was ready for pick up first thing in the morning.The staff were friendly and helpful when I picked up. Thanks Sydney Tools you made my whole experience tops
Prompt in store service
Mick and Johno best blokes too deal with
Had a delivery received issue
Quick and professional to deal with.
Would recomend anyone too drop by and see either of them for all needs
Do not Honour Warranties
Bought a Gensafe 3500 used only a number of times over the period of 12 Months, power stopped being delivered to outlets and ran rough. Returned for warranty repair and was advised it had too much oil inside, and wouldn't turn over and said it was my fault (oil was never touched from new) and it wasn't worth fixing and returned it me in pieces. When it was taken apart I took to another local tool shop and they diagnosed as an internal collapsed bearing. Had it fixed there instead.
Great customer service from ayden
Ayden at Sydney tools carrum Downs was only too happy to look for all items I requested and has followed up with service via email prices were reasonable great experience
Went to sydney tools mitchell Asked Dean to help me locate a new product that they had just got in showed me to It, also had great knowledge of the other products I purchased was and very helpful and was friendly cheers :)
Excellent products, great deals
The guy at Gregory Hills gave a great package deal on Milwaukee tools. His product knowledge was outstanding and we came away with exactly the required tools. Highly recommended salesman.
Very helpful and great service
"Butters" helped me to purchase a welder, helmet and gas bottle for my husband. As I had no idea what I was looking for he suggested the perfect set up, assisted in giving me a great deal and helped me to the car! Would highly recommend Sydney tools for the exquisite service, knowledge and assistance!
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Questions & Answers
hi i need dry saw
Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks
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