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Sydney Tools VIC
3.6 from 53 reviews

Reviews

3.6

53 reviews
5
(34)
4
(0)
3
(0)
2
(1)
1
(18)
  • Product Quality
    3.4 (20)
  • Return Claim MadeYes (7) · No (17)
  • Shipping
    3.5 (6)
  • Customer Service
    3.2 (22)
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reviews

reviewsGreater Melbourne (Metropolitan), VIC

  • 10 reviews

Tried to charge me 55% too much

published

Went to the store , chose the Xtorque Angle driver bit holder, model no: XTAD01, $29 on the shelf ticket. Went to the counter, man said, that will be $45, I looked suprised and looked over towards the display. he said," Oh you are looking over there...OK" and then charged me $29 .
Came home check on line, price was $45!! plus $10 delivery.

Return Claim MadeNo
Store LocationBlackburn
Pangga11

Pangga11Greater Melbourne (Metropolitan), VIC

I will Never buy tools from this Store .

published

I Bought a Mikita Tile cutter , when I try to use it , it’s a Lemon .
I took it back , the manager told me that it will take 8 Weeks to be repaired.
But it’s a new Mikita tool , why do I have to go through this ; I said .
He replied : it’s a company policy.
Sydney tools ( Company ) , I will never ever buy anything from you again , live and learn .
Never Sydney Tools again .Ciooo

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Store LocationSunshine
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Ridzwan

RidzwanGreater Melbourne (Inner), VIC

  • 9 reviews

Left me hanging.

published

I purchased a dewalt 18V/54V; 4 port fast battery charger from Hoppers Crossing Store.
I have been chasing it for 4 months since 12 Jan 2020. The store manager did not have the basic courtesy to update me on the delayed status or whatsoever. The customer service is slow and and almost inactive. I regret shopping at Sydney Tools!

Product Quality
Shipping
Return Claim MadeNo
Store LocationHoppers Crossing, Vic
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ljet.g4

ljet.g4Greater Melbourne (Inner), VIC

  • 5 reviews

Thanks for showing me why I'll never buy from Sydney tools again.

published
Customer Service
Product Quality
Return Claim MadeYes
Ivan N

Ivan NGreater Melbourne (Outer), VIC

Sidney Tools Epping is "amazing" and driven with customer service satisfaction like no other store

published

Thanks to so effective Adrian, I get high product information and help from him to get thing done wright. What a fellow, an amazing person. I am extremely satisfied with Sidney tools Epping, all customer service are eager to help ASAP and make you comfortable like at home.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationEpping Victoria
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Ange

AngeGreater Melbourne (Metropolitan), VIC

3 Months waiting for REFUND

published

I purchased a petrol typhoon pressure washer that twice failed. First time I took it back after 2 hours of use fouled a plug, After returned to me, the pump actually spat a nut and water came pouring out on use. Video to show. I am going through a waiting period of around 3 months without one phone call from Senior position or email on what is going on. Customer service cannot get through tried and tried. I have rang many times and been in touch with [name removed] senior regarding this matter. Phone call to prove. This should have been refundable immediately i don’t want a problem / repaired item that didnt even see 3 hours of use. Where are you Sydney tools?

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMoorabin
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The team at Sydney tools are amazing

published

Adrian at Sydney tools in Epping is very knowledgeable about the product range in his store. As a carpenter I asked him some very pointed questions for which his response was quick and straight to the point which indicated to me that he knew what he was talking about. After researching the tools I thought I wanted on line It turned out that they were not the right ones for the job. The whole team were happy to talk about my needs and how they could best help me. It was very refreshing customer experience and I will be happy shopping with these guys again. I highly recommend Sydney Tools Epping for all your construction needs

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store LocationEpping
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Rob

RobGreater Melbourne (Outer), VIC

Absolutely fantastic staff

published

John O'Hehir and all the staff at Sydney Tools have helped me so much in taking the time to set out my tool list never did I get this from Total Tools thank you John

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarrum Downs
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JMANG

JMANGGreater Melbourne (Outer), VIC

Do not Honour Warranties

published

Bought a Gensafe 3500 used only a number of times over the period of 12 Months, power stopped being delivered to outlets and ran rough. Returned for warranty repair and was advised it had too much oil inside, and wouldn't turn over and said it was my fault (oil was never touched from new) and it wasn't worth fixing and returned it me in pieces. When it was taken apart I took to another local tool shop and they diagnosed as an internal collapsed bearing. Had it fixed there instead.

Customer Service
Product Quality
Return Claim MadeYes
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Great customer service from ayden

published

Ayden at Sydney tools carrum Downs was only too happy to look for all items I requested and has followed up with service via email prices were reasonable great experience

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarrum Downs
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Jodie.k.

Jodie.k.Melbourne

  • 4 reviews

Very helpful and great service

published

"Butters" helped me to purchase a welder, helmet and gas bottle for my husband. As I had no idea what I was looking for he suggested the perfect set up, assisted in giving me a great deal and helped me to the car! Would highly recommend Sydney tools for the exquisite service, knowledge and assistance!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEpping
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Tom B.

Tom B.Central Highlands and Goldfields, VIC

Great customer service

published

Great team at Epping Sydney tools
Brad there is just a champ took good care of me
And he is not too bad on the eyes either
10/10 would recommend to all

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEpping
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
Yuhanna

YuhannaGreater Melbourne (Outer), VIC

Excellent Staff with Great Service.

published

Thank you for the advise Sam. Very happy with the Milwawkee M12 Crown Stapler. I've asked my brother to see Sam, as he wants to purchase a cement mixer. See you soon.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEpping
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1 comment
Sydney Tools
Sydney ToolsSydney Tools

Great service from Steve V as always!!

published

Dropped into Carrum Down today for the Milwaukee Day and was greeted by Steve as I entered the store. He was able to assist me with all my purchases and order in some additional items. Best service I have had in a tool store in years. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarrum Downs
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
Rohan

RohanMelbourne

  • 4 reviews

Very bad first impression for a customer

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSydney tools Dandenong south
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Unsatisfied customer

published

Made special trip to purchase tools but waited way too long to get any service. Left the store emptied hand n not happy. I will purchase elsewhere. And lots of products with no price tags.

Customer Service
Return Claim MadeNo
Store LocationBlackburn
Russell

RussellGreater Melbourne (Outer), VIC

GREAT SERVICE

published

After ordering and receiving the item I discovered I had ordered the incorrect item ,I then contacted them and it was changed over the following work day .Cameron it was great to know good customer service still exists.Russell

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Good Customer Service

published

Thanks for helping me resolve the dispute, and sorry for the inconvients casued and will continue shopping here. all the best and have a good weekend, really appreciate for all the help

Customer Service
Product Quality
Return Claim MadeNo
Store Locationblackburn
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1 comment
Sydney Tools
Sydney ToolsSydney Tools

Hi Steven,

Glad we could assist you, enjoy your weekend.

Becci

Becci

  • 2 reviews

Dodgy company

published

So many lies, orders never received, money taken, faulty items and no returns policy. Company should be shut down. It's only a matter of time. Don't risk it. The discounted prices aren't worth it

Return Claim MadeYes

Poor customer service (Dandenong)

published
Customer Service
Store LocationSydney Tools, Dandenong
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Questions & Answers

Robyn R.

Robyn R.asked

VIC, Blackburn

Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks

Robyn Reed

No answers

Get an answer from our members and Sydney Tools representatives

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