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Sydney Tools VIC
3.9 from 79 reviews · View Statistics

Reviews

3.9

79 reviews
  • Product Quality
    3.9 (41)
  • Return Claim MadeYes (10) · No (39)
  • Shipping
    4.3 (7)
  • Customer Service
    3.8 (48)
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Jez

Jez Greater Melbourne (Metropolitan), VIC

Does not work, checked other reviews and many 1* & no backup from Sydney Tools

published

Recommended in store by Sydney Tools, also has a video online.
Does not function, clearly not of merchandable quality, especially for $99.
Many other terrible reviews of same product.
Tried to return, new, in full packaging & original wrapping, credit card receipt.
Attempted to use only once.
Sydney Tools would not stand behind product with replacement (nil stock or withdrawn) credit note or warranty.
Cannot find Pinpoint, probably own brand.
So others be warned.
Plenty of reputable & better value retailers online or in store to chose from.

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Sydney Tools
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nimra d.

nimra d.Greater Melbourne (Outer), VIC

Big help

published

Steven from hoppers crossing branch of sydney tools is amazing. Super helpful and on top of his game. He was very helpful with processing the order( that was pending for a while) and getting all the items. He also offered to guide if i needed any additional help with setting up my compressor.
Top notch service and very dependable . Highly recomended.

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Sydney Tools
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Rude sale and customer service

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4 comments
Sydney Tools
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omarkarame
omarkarame
Sydney Tools
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Fabulous service

published

Helped beyond call of duty. Very grateful. Will come back to shop with us again. Thanks to the Sydney Tools Blackburn team

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Sydney Tools
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Jesse White

Jesse WhiteGreater Melbourne (Metropolitan), VIC

Great customer service

published

Went in to Sydney tools today was approached by Matt.s he was very good with his customer service told him what I did and what I needed and he lead me to all the right tools and sorted me out with a great price couldn’t be any happier.

Product Quality
Return Claim MadeNo
Store LocationSunshine Melbourne Victoria
1 comment
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The reviewer stated that an incentive was offered for this review

Elizabeth

ElizabethGreater Melbourne (Inner), VIC

I highly recommend this place

published

Ricardo is an excellent manager. Ive never experienced customer service as good as this. I was given a fantastic deal and he took the time to answer my questions. He went above and beyond by getting someone to drop the item at my place which helped me to save more money. This type of honesty and integrity and service is very rare. Well done Ricardo. Matt was also good and helpful, even when he was super busy. I'll be definitely shopping here again and telling others too. Well done guys, you are a stand out. I hope your head manager reads this and gives you guys a bonus.

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Incentivised ReviewNo
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1 comment
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Jayda

JaydaGreater Melbourne (Inner), VIC

Excellent customer service!

published

I went to see the guys at the Blackburn store & purchased the Milwaukee work bench. Dave & his team were awesome and really helped create a great experience for me to surprise my boyfriend. I highly recommend this Sydney Tools store!

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blackhawk

blackhawkGreater Melbourne (Metropolitan), VIC

Great service from the team at Blackburn

published

Bought an impact drill Dewalt and the guys did a great deal and great service. Will use the professional team at Blackburn again

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Robyn Reeves

Robyn ReevesGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Excellent customer service

published

My husband and I visited Sydney Tools Blackburn with the sole purpose of looking for a whipper snipper for me to use. We received a nice warm welcome from Ben S who showed me a light weight Makita which was exactly what I was looking for and he took the time to explain all its features to me. The store is extremely well stocked, my husband was like a kid in a lolly shop. The Makita 4 piece combo set caught his eye and after all his questions were answered about the various tools, Ben gave us a very good deal on our purchases and we walked out feeling extremely happy. Thanks Ben for your excellent customer service.

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great costumer service

published

Had Daniel help me out, was super helpful with my enquiry and did it with a smile on his face, thanks mate!

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Fantastic Customer Service

published

Went in to get some tools and was helped out by Daniel, excellent customer service helped me out with all my enquiries and I even left with a really cool butterfly tool knife - will definitely come back here thankyou Daniel for your hard work

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Very helpful staffs and best offer

published

Just bought my Makita lawn mower and Markita circular saw today, the staff very helpful and give me the best offer, very happy with my purchase and looking forward to upgrade more of my garden tools

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Sydney Tools
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Bad service and unfair treatment.

published

I bought a core drill they said was brand new and working for $1549 cash, the drill didn't work and took it back the very next morning, they said they'll send it away to get fixed under warranty, it's been more than a month and I'm still waiting . It seems they are happy to receive your cash but don't help if there is a problem.

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Richard O'Hea

Richard O'HeaGreater Melbourne (Inner), VIC

  • 5 reviews

Bought a part.

published

Phoned Sydney tools Epping Vic,spoke to Jorden who was extremely helpful and got the accessory I required,great service Jorden,you are a asset to Sydney Tools,it is very difficult to get any kind of service
these days,but you went way beyond that,you deserve a pay rise, LOL.
Cheers. Richard.

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Sydney Tools
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Unreal customer service

published

Matt From Sydney tools really helped me out, gave me good advice and set me up with a couple freebies to get me going as I start my apprenticeship, absolute legend sydney tools > total tools

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Perfect item from Sydney tools and makita

published

The people at the epping branch are the best sydney tools workers!!! I have lived in sydney canberra and now melbourne and I have never been treated with respect like I did with epping branch! And im someone thats got over 20k tools from sydney tools in the past!
Jordan and Brad!

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Elisha R.

Elisha R.Greater Melbourne (Metropolitan), VIC

Great experience and an even better team

published

Great experience. Dylan was incredibly helpful, he got me sorted in ten minutes with exactly what I needed. 10/10 and without a doubt will be shopping there again. Couldn't ask for more especially in this covid madness.

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Kaylie

KaylieGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Great customer service from Brad

published

Started out a bit rocky with some of the staff but Brad quickly fixed everything up for me and provided great customer service. Leaving a very happy customer and will deal with Brad again!

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Tommy T.

Tommy T.Greater Melbourne (Metropolitan), VIC

They people are sick

published

These people are sick they only want your money and never help if you have a problem
I bought festool sander used for 1 day and the pad doesn’t stick to sand paper they accused me of swapping the old pad
They are so dumb we spend $1025 on festool the pad is $80

If I got an old pad would it be cheaper for me to replace the pad rather buy new machine ???

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Sydney Tools
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Excellent Customer Service

published

Exceptional customer service from Brad and John (salespersons). Thanks for the additional options and in detail advice, which then I was able to choose the most appropriate product. Thank you to you both again for making the process easy.

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Incentivised ReviewNo
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Questions & Answers

Robyn R.

Robyn R.asked

VIC, Blackburn

Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks

Robyn Reed

No answers
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