Thanks for showing me why I'll never buy from Sydney tools again.
Total tools has always been here, but thought I'd try out the new Sydney tools store. Unfortunately my experience has been bad.
For a warranty claim, instead of just replacing the faulty product, I was told they had to send it to Sydney to get it looked at, and would take 3-4 weeks, and they would call me when it was ready to pick up. He also stated he could see it was broken, and he knew it was a pain in the butt, but it was just procedure. Fine, I just went with it.
After 4 weeks I call them back as they havent gotten back to me. Apparently,...
Sidney Tools Epping is "amazing" and driven with customer service satisfaction like no other store
Thanks to so effective Adrian, I get high product information and help from him to get thing done wright. What a fellow, an amazing person. I am extremely satisfied with Sidney tools Epping, all customer service are eager to help ASAP and make you comfortable like at home.
The team at Sydney tools are amazing
Adrian at Sydney tools in Epping is very knowledgeable about the product range in his store. As a carpenter I asked him some very pointed questions for which his response was quick and straight to the point which indicated to me that he knew what he was talking about. After researching the tools I thought I wanted on line It turned out that they were not the right ones for the job. The whole team were happy to talk about my needs and how they could best help me. It was very refreshing customer experience and I will be happy shopping with these guys again. I highly recommend Sydney Tools Epping for all your construction needs
Very helpful and great service
"Butters" helped me to purchase a welder, helmet and gas bottle for my husband. As I had no idea what I was looking for he suggested the perfect set up, assisted in giving me a great deal and helped me to the car! Would highly recommend Sydney tools for the exquisite service, knowledge and assistance!
Great customer service
Great team at Epping Sydney tools
Brad there is just a champ took good care of me
And he is not too bad on the eyes either
10/10 would recommend to all
Excellent Staff with Great Service.
Thank you for the advise Sam. Very happy with the Milwawkee M12 Crown Stapler. I've asked my brother to see Sam, as he wants to purchase a cement mixer. See you soon.
Great Store, Great Guys
The guys at this store are fantastic - I bought a cheap mig welder at Sydney Tools Online, got it (free freight), then realised it probably wasn't the greatest - Leo at Epping explained what it would & would not do, then explained what would suit me better which was a UniMig. Even though I was dumb enough to order this other thing online he had no worries in taking it back with a full credit towards the UniMig.
Leo was more interested in me having the best tool than worrying about a return. And the guys helped me out on some consumables.
Rory new the Makita combo kits well and was able to swap the impact driver we already had with a multi tool that we needed. Sydney Tools Epping had an amazing range of all the brands. I would happily recommend them.
- VIC, Epping
- Verified customer
Great service and knowledge
Big shout out to Rory of Sydney Tools in Epping. Great service and awesome knowledge and advise. I will be back again soon. Thank you
- VIC, Epping
- Verified customer
rough company practices at epping victoria shop
recently bought a mig $700.and a spoolgun $249, i took the mig at time of purchase , i had to wait 2 weeks for the spoolgun to come in , i go to collect the spoolgun ,and they want to see my licence ( i have the receipt ) no probs i show my photo id licence , then they want to copy my licence number down , i object they don't need that, the manager [name removed] who sold me the welder , said if i don't give my licence number , i can't have the spoolgun !!! i've already paid for 2 weeks ago !!!! i said i'll take a refund , he said no refunds ,...,store policy. I pointed out he's braking several laws , he don't care , I leave , I lodged a complaint with "consumer affairs", a few days latter they contacted the shop, then told me, they will let me collect and not have to give my licence number, i collected, brought it home it does NOT fit the welder, i will never set foot in their shop again, consider this a lesson to any one foolish enough to go there
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