Rude sale and customer service
I attended the Epping shop to buy an item which was priced as $45 when he scanned it to pay he said $106. I said but the tag said 45 he said maybe misplaced. I went back to get the one for 45 but couldn't find it but there are different ones. I went back and said i couldn't find it he said that is the only one we have and it wasn't. He didn't bother even check to get me my item or look me in the eye when he was talking to me he was so rude. I said shouldn't you give that to me for the marked price like other shops at the end it is your fault h...e said we are not a supermarket mate. I'm not sure how he was trained to respect the customers but sure no more shopping in that place. Very bad behavior and rude customer service. Did not offer help to get my item. I end up buying it from different place.
Bought a part.
Phoned Sydney tools Epping Vic,spoke to Jorden who was extremely helpful and got the accessory I required,great service Jorden,you are a asset to Sydney Tools,it is very difficult to get any kind of service
these days,but you went way beyond that,you deserve a pay rise, LOL.
Perfect item from Sydney tools and makita
The people at the epping branch are the best sydney tools workers!!! I have lived in sydney canberra and now melbourne and I have never been treated with respect like I did with epping branch! And im someone thats got over 20k tools from sydney tools in the past!
Jordan and Brad!
Great customer service from Brad
Started out a bit rocky with some of the staff but Brad quickly fixed everything up for me and provided great customer service. Leaving a very happy customer and will deal with Brad again!
Excellent Customer Service
Exceptional customer service from Brad and John (salespersons). Thanks for the additional options and in detail advice, which then I was able to choose the most appropriate product. Thank you to you both again for making the process easy.
Great experience again
I was going to purchase some tools and 18V batteries from the opposition (TT), but since I got a great deal from Sydney tools (Epping) last time, I tried them again. Dom (salesperson) and Sammy (manager) helped me with selecting the correct tools and also gave me the best price anywhere in Victoria and posted them for free. I will always be buying my tools from Sydney tools. I highly recommend them as they are very courteous, knowledgeable and ALWAYS have the best prices.
Thanks for showing me why I'll never buy from Sydney tools again.
Total tools has always been here, but thought I'd try out the new Sydney tools store. Unfortunately my experience has been bad.
For a warranty claim, instead of just replacing the faulty product, I was told they had to send it to Sydney to get it looked at, and would take 3-4 weeks, and they would call me when it was ready to pick up. He also stated he could see it was broken, and he knew it was a pain in the butt, but it was just procedure. Fine, I just went with it.
After 4 weeks I call them back as they havent gotten back to me. Apparently,...
Sidney Tools Epping is "amazing" and driven with customer service satisfaction like no other store
Thanks to so effective Adrian, I get high product information and help from him to get thing done wright. What a fellow, an amazing person. I am extremely satisfied with Sidney tools Epping, all customer service are eager to help ASAP and make you comfortable like at home.
The team at Sydney tools are amazing
Adrian at Sydney tools in Epping is very knowledgeable about the product range in his store. As a carpenter I asked him some very pointed questions for which his response was quick and straight to the point which indicated to me that he knew what he was talking about. After researching the tools I thought I wanted on line It turned out that they were not the right ones for the job. The whole team were happy to talk about my needs and how they could best help me. It was very refreshing customer experience and I will be happy shopping with these guys again. I highly recommend Sydney Tools Epping for all your construction needs
Very helpful and great service
"Butters" helped me to purchase a welder, helmet and gas bottle for my husband. As I had no idea what I was looking for he suggested the perfect set up, assisted in giving me a great deal and helped me to the car! Would highly recommend Sydney tools for the exquisite service, knowledge and assistance!
Great customer service
Great team at Epping Sydney tools
Brad there is just a champ took good care of me
And he is not too bad on the eyes either
10/10 would recommend to all
Excellent Staff with Great Service.
Thank you for the advise Sam. Very happy with the Milwawkee M12 Crown Stapler. I've asked my brother to see Sam, as he wants to purchase a cement mixer. See you soon.
Great Store, Great Guys
The guys at this store are fantastic - I bought a cheap mig welder at Sydney Tools Online, got it (free freight), then realised it probably wasn't the greatest - Leo at Epping explained what it would & would not do, then explained what would suit me better which was a UniMig. Even though I was dumb enough to order this other thing online he had no worries in taking it back with a full credit towards the UniMig.
Leo was more interested in me having the best tool than worrying about a return. And the guys helped me out on some consumables.
Rory new the Makita combo kits well and was able to swap the impact driver we already had with a multi tool that we needed. Sydney Tools Epping had an amazing range of all the brands. I would happily recommend them.
- VIC, Epping
Great service and knowledge
Big shout out to Rory of Sydney Tools in Epping. Great service and awesome knowledge and advise. I will be back again soon. Thank you
- VIC, Epping
rough company practices at epping victoria shop
recently bought a mig $700.and a spoolgun $249, i took the mig at time of purchase , i had to wait 2 weeks for the spoolgun to come in , i go to collect the spoolgun ,and they want to see my licence ( i have the receipt ) no probs i show my photo id licence , then they want to copy my licence number down , i object they don't need that, the manager [name removed] who sold me the welder , said if i don't give my licence number , i can't have the spoolgun !!! i've already paid for 2 weeks ago !!!! i said i'll take a refund , he said no refunds ,...,store policy. I pointed out he's braking several laws , he don't care , I leave , I lodged a complaint with "consumer affairs", a few days latter they contacted the shop, then told me, they will let me collect and not have to give my licence number, i collected, brought it home it does NOT fit the welder, i will never set foot in their shop again, consider this a lesson to any one foolish enough to go there
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