I ordered and paid $4000 for a Camera and Lens online, T-Dimension asks me for a very unusual set of documents to "validate my address". I (warily) provided a copy of what they asked, and then they kept asking me for more and more things.... "Utility bill, government documents, staff ID card, email from my employer"
I send off a utility bill, over a week later, they still haven't sent anything, and are still trying to extract bizarre information with reasons that are sheer nonsense. "Validating address", "Internal checks" or "further reference". This makes absolutely no sense.
After I refused to send a Staff ID, they refunded my money.
AVOID. Waste of time and a clear security risk.
Better service than most Oz retailers
If you can get past the ID request they are really worth it. Made multiple purchases from $1.5k to almost $4k. Definitely will be buying again from Tdimention.
Avoid this site
Asked for too much personal information that are unnecessary , most probably scam/fraud. Avoid and read all reviews before you buy anything from this site.
Requested personal data, scammers
I ordered a phone, next day they requested my passport's copy, driver license, utility bill. Opened PAYPAl case
Avoid! They tried to harvest more and more personal information from me!
Avoid at all cost! This company keeps asking you for more and more personal information. I think they might be harvesting the info for illegal purposes. I put in an order. Paid for it via Paypal. Then they emailed me asking for a document proving my delivery address and my phone number. I provided my mobile no and a Government issued document with my address - the same address as the shipping address on my order; and the same address as my Paypal address which they have access to. Then they emailed me again, this time wanting my company email a...nd a copy of my Staff ID. I emailed them on my company email to tell them that they cannot have my Staff ID. They either ship me the phones or refund me the money. They did neither; went silence for a day then said they need more time for "checking and reviewing the order". After waiting another day with no reply, I filed a dispute with Paypal to recover my money. (My order no is 300014270.)
looked very attractive only to find out after sale that they required more and more information to meet there criteria
information steelers sales are fake and delays and excuses given in the way of gaining more sensitive information. avoid at all costs
T-Dimension service is fantastic and I would recommend them to everyone.
I have bought a lens and another camera. Their service is fantastic and I would recommend them to everyone.
Although the shipping time is longer than expected, I prefer to wait for the package during this hard period.
Finally, I received a package yesterday without any problem. Thank you so much.
I recommend other buyers to wait for the package as their price is really cheap in the market and the customer service is really good.
After make the payment, keep telling me out of stock (just price went up)
I paid the money for one lens, the next day price went up $80. They keep telling me out of stock. So I waited for 3 weeks still out of stock.
Do not be fooled....
Do not be fooled by these .....I do not know what to call it, because it may turn out that the company is on [Content Removed] and some customers will wake up in some time with a loan on their account , they have your or my money and still require documents with sensitive data ,They explain that it is for their safety so that you do not cheat them by not picking up the package for you have already paid 1000 $ . No company in the world that I have met so far demands any documents after payment. NONE !!!!! I think that this "company" (9 people ...in one room of 20m2) has something to hide since it requires documents after payment, is afraid of being checked and afraid that some clerk will not make purchases from them .Copy-paste : "Thank you for your email. Please understand that we always make sure to handle customer's private information with caution. It was never our intention to intrude your privacy. We truly regret for causing you much trouble, but we hope you understand that all these measures were executed in light of Seller's Protection, especially when the purchased item was of high value or your account was not verified at the time of purchase. Last but not least, we will not honor fake or fraudulent claims and reserve the right, in our sole discretion, to reject any purchase which we suspect to be fraudulent. Should you require any further assistance, please kindly contact us. Thanks and regards,
Never heard of such a rude request
After purchasing the camera lens, instead of shipping it immediately, an email was sent asking me to verify my identity. I was asked to provide a copy of my driving licence passport tax return and also my landline telephone number. As a consumer, I felt deeply humiliated, not to mention the legitimacy and reasonableness of these identity verifications, is this shop treating itself like the police? I cannot imagine my future life if personal information is misused or even sold to fraudsters. Also, this shop only told me after I had paid that the...item was not warrantable in Australia and that PayPal was not accepted for payment. This could have been stated on their website if they were not trying to hide it. Anyway, I will never buy anything from this shop again.
Ok Service, great item, poor delivery time.
Read the other reviews got me alittle put off.
But they just want to make sure there is no loss of translation
I grabbed a power bill and blacked out everything that was not my address and the company logo they accepted this fine.
As for land line i dont have one so they accepted this also So this was fine
The down side is that because they have a QLD postal box i was expecting australian shipping.
But no.... originally quotes 7-10 Business days on their tracking it took 10 days to get into the country
and due to covid and over 1k value it's stuck in customs. well at least i hope it is because that makes sense.
even though it was much cheeper i will remember the slow shipping for next time i need something they sell.
I had hesitations at the start but they were Great...
I bough my Note 20 ultra off T-Dimension.
After they requested further documentation to prove my address i was a bit hesitant to provide it and even more so once reading some of the reviews on here and other sites, but looking at the total review ratings which were good i decided to proceed with supplying a credit card statement with my address (which I blacked out all figures and account numbers) and my landline number.
All their communication was clear and accurate and after they confirmed my details they approved my purchase and I received my new Note 20 ultra fast and in perfect condition.
Would defiantly recommend and use again.
Dodgy tactic to cancel sold sale item.
I have the same problem with many others that they asked for my private details. I refused and asked for a refund and they sent a paypal refund request. I am now still waiting to get my money back. Never buy from them again...
This at best shady company and worse an ID theft scam
Made the huge mistake of purchasing a Canon Lens from T-dimension from their web site.
Their web site stated they had a stock of 10 and the price was average for “grey import” items.
Soon after placing my order I got an E Mail from them, just like everyone else here, requesting copies of bills
Driving licences and land line number etc to confirm the postal address “as it was an expensive item”.
I really wasn’t very happy about this. I’ve been buying expensive camera gear for HK now for nearly a decade and have used a number of different compani...
Exemplary service. So cheap. Highly recommended
I’ve purchased twice through them and both times have been faultless.
I’ve just purchased a Fuji x100f for a comparable price to what I can buy it for here second hand in Australia.
I saw a couple of bad experiences here so I paid with PayPal. The item shipped the next day and was delivered to me in Melbourne 4 days later.
The item is perfect. A travel adapter was also included at no charge.
My personal experience is I couldn’t recommend them more highly.
Questions & Answers
What did I buy from you and what do you sell?
Are T-dimensions phone repairs done in Australia? Do they offer an extended warranty?
They provide one year standard warranty， they provide pick up as well. Follow this link. You will get all the information. https://www.t-dimension.com/au/help-center/
No, and no. Trying to get warranty cover is extremely difficult with them as well.
I would not recommend T-Dimension, even if they are a few $ cheaper.
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