T&R Sports Physical Store

FRAUDULENT COMPANY – Took my scooter in for repairs after I only owned it for a week and a crack appeared and never heard from the company and now they have gone into liquidation

Good shopping experience at the shop – I have visited the shop to look for different Basketball hoop system, the lady at the Mulgrave shop (name is Yan I believe) at the shop was so convincing and helpful, she showed me different options, and I instantly bought one and picked up, although this was not my initial intension. Show details

Great phone service – I called to put in my phone order because I wasn't sure if the online order would make it in time for my needed date. I received great customer service and the lady was very helpful in checking that the delivery would be available in time. Also pointed out there was a more superior product onsale for the same price. Great to get an upgrade because of the information she was aware of. Show details

Electric off road scooter – The scooter is fantastic. Perfect for use in our motorhome. Fold easily, stores flat and goes well. Can not fault it. Makes the other scooters look like toys for the same price. Show details

Taking kids money absolute discust – My 14 ur old saved for years of bday money and bought two different electric scooters and paid upfront. We went to smithfield store to see if ready and found out its gone into liquidation. Nice way to take money from a child. I guess they knew it was going down and they kept accepting money..I hope he could at least get one of his scooters that is actually in the store. Can some contact us if we could pick up his scooter.

Disgusted – I am disgusted how they've treated me I took a scooter back after 6 months of having it for repairs and it's been 12 months now I haven't heard from I've been trying to get in contact with them with no success

Untrustworthy, No customer service, missing parts - don;t use – I bought a pool table from this company having visited their NSW Smithfield office to view the product first. It was delivered without communication to organise an appropriate time. It is missing almost half of the parts. The customer service phone line won't help, they are not responding to the requested email correspondence. It's not a scam as i have half a pool table but something is very wrong somewhere with this company. Steve L Show details

STAY AWAY from this store – We placed an online order for a table tennis table from your store. My husband purchased the table online because it was competitively priced and local, making it convenient for us. However, we have not received any notification regarding the delivery. Concerned about the delay, my husband visited your store, only to find it closed, with no… Read more

response to our calls. Given this situation, we have raised a dispute with our bank to recover the funds paid for the table.

Stolen Money – I bought a pool table from their Brisbane wharehouse with 3 pieces of slate as it's base. One piece of slate is a different size and warped, they are not interested in responding to my complaint, they have my money and I guess their happy with that, off to the rubbish tip I go!

Terrible service and extremely bad products – Terrible service. We purchased treadmill with extended warranty and it stopped working with the warranty period. After repeatedly contacting them, after about 2 months, they picked up the Treadmill and then waited for 3 months for them to deliver back after what ever they think they fixed. Turned it on and there is burnt smell and smoke coming… Read more

out. They have done nothing. 5 months of head ache following up and calling several times and still nothing. Treadmill back in more worse condition and absolutely not usable.

DO NOT TRUST – We purchased a Sofa bed with 8 week pick up time, paid in full. Over 12 weeks now and no idea where the item is. Have requested a refund as per their instruction via email and since then no emails are replied too and the phone calls get "disconnected" reports to the ACCC and OFT have been made. Show details

Do not trade with T and R sport – Had issues with the product and tried contacting via phone and email. No luck on getting a reply. Have contacted fair trading and they encouraged us to try contact again but no luck so will be opening a case. Product is sub standard and not accurate.discription. Show details

Sick of lies and crap – I purchased 3 scooters over 13 months ago. One I’ve had no problem with but the other 2 costing $2,300 each the throttle control was faulty and the other the battery failed. The team at Jackson road removed the battery from and switched it while waiting fir the throttle control which was meant to take 2 weeks and ended up 6 months, 13 months… Read more

later after dozens of dates when it will be fixed that never came true and then finally hearing the battery no long is available we agreed on 60% value for a refund which for a near brand new scooter and the time I’ve waited I found to be terrible here I am 2 months later still waiting for my Refund same pattern as when I was waiting for parts/repairs, endless promises resting assured that my refund has been prioritised and will appear in my account shortly, 5-7 business days has turned to months. No body calls my mobile to talk and explain what the problem is, continually asking again for my Account details stating that there is a problem my end. They showed me they have a copy of the transaction and which account the money came from and what they told me by email was a simple reversal to put the money back has turned to a never ending just crap and lies with no result.. I’m disabled, I am restricted how far I can walk, they are aware of this and my finances don’t allow me to just go buy another one and they seem happy to leave me stuck at home with nothing and what I see as no reason why this refund has not been processed. All they seem concerned about is a good review. For future how about do a good job, look after your customers that have been nothing but patient and understanding and stick by what you agreed in and maybe a good review will come.. absolutely disgusting customer service if you can call it that!!!!

Please read – Where do I start? My friends bought me a scooter for my birthday. Within the first week, the tyres went flat. I called customer service, and when they finally picked up, they advised me to return the scooter for repair. After multiple trips to their store in the eastern suburbs of Melbourne, the tyres would go flat again within days. By the fifth… Read more

visit, they suggested I buy solid tyres to avoid the issue.

Despite the terrible experience, I decided to follow their advice and bought the solid tyres, which were not cheap. I spent $300 on new tyres. Within three days of riding with the new tyres, the scooter gave an E17 error code and stopped in the middle of a bike path. I had to push the scooter for 45 minutes to reach work. Calling customer service was useless; no one ever answered. Endless emails later, my partner took the scooter to the store. They kept it for six months, and after 20 emails and countless phone calls, we finally got a call saying the scooter was ready. My partner took a day off work to pick it up.

They did not apologize for the six-month delay and had the audacity to charge us for the repair. They claimed the problem was with the new tyres they recommended. On the day I got the scooter back, I took it for a short ride around my house, and the error code came up again. Now, I’m without a scooter and out of a lot of money.

Do not buy from this company. Their products are subpar, and their service is zero out of ten. I will be reaching out to the ombudsman to get a full refund.

Cheap rubbish – Purchased a scooter from them. Battery died in 2 years. Managed to go to the store directly to buy a replacement battery and they are advising that they don't deal with that supplier any more. So even with my willingness to pay the full amount for a new battery, they are not able to help so I have no option to throw this out now. AVOID buying from them at any cost. There's lots of local options than the cheap rubbish sold by them. Show details

Possibly the worst customer service in history – TR Sports should be avoided at all costs. If you read any five star reviews of them, you should ignore them. One of them was from me. When I ordered a pool table from them (still not received, despite ordering it months ago), I was asked to immediately post a 5-star review, in front of the sales person, in order to get an additional year of… Read more

warranty. What a mistake. You don't need a warranty on a product that you never actually receive. I emailed the company to let them know that I no longer required the pool table to be delivered upstairs, and they responded by saying that they would refund me the $500 upstairs delivery fee. That was three weeks ago, and still no sign of the refund. The pool table was an 18th birthday present for my son. He was looking forward to having some friends round on his birthday, and playing a few games. Maybe he will be able to do that for his 19th birthday instead, as his birthday was last week. No pool table. Still no pool table. I hope you read this review and decide to buy from anywhere else. UPDATE: Pool table finally arrived, and it's fine. Refund also arrived, after Consumer Affairs Victoria got involved.

Took my money, didn't deliver product, won't refund – This is a SCAM company. They took my money, didn't deliver the product despite repeatedly promising to, and now won't refund. They just lie and lie and lie despite the staff promising they will. Have reported to the ACCC and NSW Fair Trading where there are already numerous complaints against them. STAY AWAY from this scam company. Show details

Waste of time and money – Don’t waste your time or money with this company. A complete scam. Been waiting over 2 months and don’t have the product or a refund. Refusing to give us a refund and keeps saying the product will arrive soon. They gave me a date it was expected to arrive and surprise surprise nothing has been delivered.

Dishonest company – This is a dishonest company which does not deliver products and does not provide refunds. They just lie repeatedly. Do not spend a cent with this dishonest company. Show details

Terrible after sales service and product doesn't last long – Terrible after sales service and product doesn't last long. Purchased a table tennis machine that worked for about 10 months and now it has stopped working. Took machine back to T and R Sports for warranty claim. It's been 3 weeks and they have still not repaired or offered a replacement. Tried to call their customer service team but the line is… Read more

always busy, make you wait 10mins and then disconnects. I emailed them for an update and keep getting response "we will investigate and reply to you".

AVOID THIS COMPANY – This company is extremely dodgy. We were fortunate we lived close by to the Mulgrave office as they never answer phone calls. We only received our billiard table after we refused to leave the office unless we were issued a full refund or the product was delivered. Came the next day but of course the colour was incorrect. The other technique they… Read more

use is to state unless you settle the entire price of the item they can’t guarantee fast delivery - meaning if you only pay a deposit and other customers pay the full price they will jump you in the queue. Of course that is rubbish.

AVOID T&R SPORTS unless you live close to Mulgrave and are prepared to pester them to get your product.

质量差，售后差！！！！！！！Bad quantity ！ – 车子存在严重质量问题，买的时候说保修，但是售后电话根本打不通！！！一直没有人接！！尤其是有个叫[Name Removed]的，态度极差，买之前一个态度，买之后对你爱答不理，甚至电话拉黑，售后极差！The scooter has serious quality problems, buy the time to say warranty, but the after-sales phone simply can not get through!! No answer!! In particular, there is guy called [Name Removed], the attitude is very bad, before buying an attitude, after buying you love to ignore, even phone shielding, after-sales is very poor!