4.5

205 reviews · Statistics

PositivevsNegative
88% · 18024 · 12%

Rates and Fees
4.3 (74)
Transparency
4.3 (115)
Job Satisfaction
4.4 (114)
Timeliness
4.4 (123)
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Reviews

205 reviews
LIARS
LIARS
 

DO NOT CONTACT

DO NOT CONTACT !! Contacted my insurance and given this company has paid to out shine anyone else on google have gone through unknowingly to them. They have “organised” a pick up and drop off of a loan car / my damaged car after I was t-boned, only to have 2 days wasted with myself having to make at least 20 phone calls getting through to no one, after 2.5 days of mess I’ve now just been told by my insurance company that TAMMS is known for this type of unprofessionalism and are known for not getting back to victims of accidents. PLEASE I beg of anyone that ever comes across this name to completely defer and find another, or be cautious when believing you are speaking / contacting your actual insurance.
Tamms
Tamms   DM   
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Vin
VinVICGreater Melbourne (Outer), VIC5 posts
  Verified
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Tamms
Tamms   DM   
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Matt
Matt3 posts
 

No show on replacement car. No call back

Same as most. Googled my insurance but accidentally called this mob. Seemed all good on the call. No show on my replacement car. Tried calling 4 times and was told my call was put through as a priority. 10 hours later, no call, no car. Called Right2drive, same person answered.... Call your insurance company directly don't bother with this waste of time
Matt
Matt  
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Hamid
Hamid
 

Car Repair process

Repair process was amazing , stress-free. Smooth process, giving you lots of information about your rights how to handle a situation that may occur. More importantly hiring a vehicle equivalent to your own vehicle or higher while your car is being repaired with no cost to you.
Highly recommend to go with TAMMs when involved in an accident as they give highest quality of service I have ever seen. Show reply
Transparency
Job Satisfaction
Timeliness
Jan in Frankston
Jan in Frankston
 

Excellent service and Communication

TAMMS supplied me with a hire car immediately after my car was hit and ultimately, written off. Throughout the 10 weeks of negotiating with Budget Insurance Jakob Baker at TAMMS was wonderful. Efficient, ever helpful and supportive. I would have been lost without it. A vast contrast with Budget Direct! Show reply
Conor1975
Conor1975NSWSydney, NSW
 

Omar and TAMMS tried their best to help us

We were the NOT AT FAULT drivers - AAMI are the insurance company of the AT Fault drivers - AAMI did everything to make our life hell - ( even though the other driver admitted fault at hitting my wife and child at traffic lights as they were stopped ) - Omar andTamms tried their best to help us Show reply
Linda
LindaNSWSydney, NSW
 

Great service very helpful

Couldn't of achieved the outcome without Tamms help. Very happy with the service I was provided with. Show reply
Rates and Fees
Transparency
Job Satisfaction
Timeliness
Stephanie B.
Stephanie B.2 posts
 

A big thanks to the team

Thank you to the Taams team for organising and overseeing my repairs, I’m very glad to have your expertise and help with this! A big big thank you particularly to Michael from the Dandenong repair office who came with a tow truck and picked up my damaged vehicle and returned it when it was fixed. Michael was so helpful, warm and friendly - he took the time to explain everything and I just felt so much better. I cannot say enough just how exceptional his help was! Thank you Michael and thanks Taams! Show reply
Transparency
Job Satisfaction
Timeliness
Sibelle
Sibelle
 

Smooth and great service

First time going through TAMMS and it was a pleasure. Omar and the team were extremely helpful and took care of everything. They made sure I had an understanding of the process and to let them know at any time whatever questions I had. The folks at Right2Drive were also great and were super accomodating. Would recommend! Show reply
Casee C.
Casee C.VICGreater Melbourne (Outer), VIC
 

Need more people like this

Kadina has a sexy voice and is very helpful, I wish she was looking after my file the whole time as she's been so helpful in the amount of time I've had her.
Steve M.
Steve M.ACTCanberra 2600, ACT
 

Started out good but a big fail in the end

Good communication and response for getting my vehicle repaired but.......
If you are in Canberra don't bother calling them as you cannot get free car hire (right2drive) as they don't deliver to Canberra.
The smash repair company that was going to fix the car (Sydney) changed their mind and decided not to fix it. Business not related to TAMMS but recommended by them.
Just a waste of time in the end which is a shame.
Tamms
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Narelle Sydney NSW
Narelle Sydney NSW2 posts
 

Thank you!

Sifat at Tamms was most helpful while I was waiting for my car to be repaired, with regular email communication. I would also like to thank Right 2Drive for the loan car! Show reply
Joshua
JoshuaVICGreater Melbourne (Metropolitan), VIC
 

Perfect and easy service to deal with

I was unfortunate enough to be involved in an accident that wasn’t my fault but the team at Tamms has made this into an easy experience. Hugo has been a great team member and has taken the stress away with a straightforward procedure that is understandable and easy to follow.
Would 1000% recommend using Tamms to anyone who will listen to me. Show reply
Sumi S.
Sumi S.VICGreater Melbourne (Outer), VIC
 

Thank you for your assistance

Very helpful and cooperative. They provided full assistance with all the processes after my accident. Show reply
Rebecca R.
Rebecca R.
 

Perfect!

Sifat from TAMMS was helpful during the whole process I would highly recommend for not at fault drivers. Show reply

Questions & Answers

ranjith k.
ranjith k.

The car still not fixed still there is damage still

Tamms
Tamms   DM   

Hi Ranjith, To better understand the situation and provide you with appropriate support, could you please email customercare@tamms.com.au with your full name and booking reference?

Thank you,
Team TAMMS

Details

CategoryMechanics
Services OfferedAccident / Smash Repairs
Awards 2024
Visit official website

Contact info for Tamms

Extra Information

Pro Auto Repairs
State Roads
Melbourne Mobile Detailing
RedBook Inspect
Sheen Group

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