Tamms

Excellent Service of TAMMS – To all the drivers who have to use this service, I want to say that my experience was excellent, the entire service was very professional. Show reply

Happy customer! – Amazing company! My car is as good as new again . I’m so happy I got onto these guys. I don’t normally write reviews either so you know they were awesome. Such happy people to connect with, communication the whole way through. 5 weeks it took for my car to come back to me. But had a great loan car from them during this time. Thank you so much again. Show reply

BE AWARE, THEY ARE SCAMMERS – I was unfortunate enough to be hit from behind, a small accident but we exchanged names and numbers and the very apologetic driver of fault vehicle sent me a text the next day to advise me he had made his insurance company aware and expect a call from them. I received a call from Tamms, who made me believe they were working on behalf of him in… Read more

conjunction with his insurance, they had all the details of the driver, my details and my vehicle details, everything you would provide to an insurance company as well as a claim number. I just had to fill in a few details and my side of events. They said they would arrange a hire car for when I needed it when the car was at the repairers, I didn't need it before hand. I assumed the details came from the other driver. But on trying to arrange the vehicle to be fixed at my preferred repairer they told me to call the insurance company. I called real insurance company and gave them the quoted claims number from Tamms, they bought everything up and and she spoke about a hire car, I said it had been arranged, she told me it hadn't. When I said I had a call from Tamms she was shocked "don't use them, they are scammers". But how did they get all the details? How did they know about the accident, she said they were slick and obviously had their ways. I then rang the driver and the first thing he said was he had a phone call from my insurance company, but I hadn't contacted my insurance company. I told him we were being scammed and we were both horrified. Tamms didn't get the information of the accident from me and they didn't get the information from the other driver, the insurance company calls them scammers and didn't give them any information, So where did they get all the details of the accident that they knew??? Be careful if they say they are from Tamms, hang up immediately.

Fantastic – when i had my accident and i was googling on my phone and had trouble seeing in the sun light i accidently clicked on Accident Management and made contact with Tamms, the gentleman who took my call was extremely helpful and very nice by the time i had finished the phone call and before i left the site of my accident i was so relieved and had no… Read more ·  1

stress as he made me feel at easy. once they called me back to organize everything i did not have to do a thing as Tamms did everything for me, every person who i came into contact were so nice and helpful, from the tow truck person who collected my car, to the person who delivered the hire car to my house, and the people who called and text message me to keep me updated and the man who delivered my car back to me and collected the hire car. Best experience ever, i highly recommend Tamms to assist you if you have an accident and you are not at fault. I had the hire car for as long as it took to repair and return my car and there was absolutley no cost what so ever to me.

Fantastic Experience – I couldn't be more satisfied with the service I received. I was contacted and had the whole process explained. It was who made it very clear that they were a third party that were sorting out the loan car and repairs of my car. I was able to choose where and when the changeover of my car and the loan car took place and both drivers were friendly… Read more ·  1

and helpful. Communication was great and my car was fixed flawlessly. I never expected such a smooth process! Thank you Tamms!

Car Repair process – Repair process was amazing , stress-free. Smooth process, giving you lots of information about your rights how to handle a situation that may occur. More importantly hiring a vehicle equivalent to your own vehicle or higher while your car is being repaired with no cost to you. Highly recommend to go with TAMMs when involved in an accident as they give highest quality of service I have ever seen. Show details ·  1

Not entirely truthful – Accidently called their number due to well placed advertising in google staff seemed professional. My current insurance policy does not give a rental car so Tamms told me that they offer a vehicle while the car is being repaired. So I made a no fault claim but if the other driver doesn't make a claim these guys can't do anything. I would think… Read more

this is pertinent information they did not call me back so now a week later have to make a claim. I could only imagine what would have happened if my car got towed and received one of there cars I dare say I would have been out of pocket for there services.

Scam artists, very clever ones – I was involved in a rear end collision, I thought I was talking to racv, but somehow I was talking to TAMMS, they were very pushy about bringing me a hire car. They are not an insurance broker, they are are a hire car operator, their sole objective is to get you to keep the car for as long as possible. Do not go there. Report them to scam watch on Australian consumer law.

TAMMS work with Scammers – Watch out, they work with SCAMMERs. My Car was hit in the rear, so not at fault accident. Car was driveable so left after exchanging details. Then received phone call from tow truck driver (0411 803 446) that he can pick up the car immediately and get it repaired, if I don't go via him it will take 18 months to get repaired. Said no and raised… Read more

claim with my insurance company.

Then the next day I got contacted that my car will be taken to TAMMS (https://tamms.com.au/) from Crash response center, [Name Removed], 02 9692 3559 and that my car would be picked up at 10:30am for repair. It sounded suspect so I contacted SUNCORP who had no knowledge of any repair on my car, nor tow truck driver, so I booked the repair through the Insurance company.

At no point did the people who rang from the Crash Response Centre say they were not affiliated with the insurance company, they made it sound like the insurance company had organized this, a major SCAM, no idea how they got my details but it is easy to assume the insurance company had organized TAMMS for repair but they never did

Rang back 02 9692 3559 and [Name Removed] answered, asked how they go my details, they stated don't know, told them if they tried to take my car I would report them to the police for theft. Looks like these are ambulance chasers who work with TAMMS, I am guessing the Tow truck driver for the at fault driver sold my details to this company without my permission, breaching the privacy act and then they work with TAMMS to rip off the insurance company all unknown to the driver. Hate to see what these companys are doing to our premiums

Scam artists – They intercepted my AAMi call and said they were representing them. They took my drivable vehicle on a tow truck to Derrimut 50 KMs away. When I worked out it was a scam to hire out their hire care for weeks on end we retrieved my car which was 4 deep in the repairers garage! Don't use, get your car back!!!

DON'T USE, BROKEN PROMISES, NO ACTION – My advice: do not use these services for a whole lot of reasons 1. They use sneaky Google Ads to get themselves at the top spot of Google with a phone number just above your own insurance company. In all fairness, they did state that they are not my insurer, but never told me that they are from TAMMS. Their Google Ad is also under a different… Read more

company (something like insurance-online or similar).

2. They promise the world when you call them. They would get this all sorted for me ASAP, I'd get a loan vehicle the same day (not mentioning this is only if your car needs towing). Then when you call the actual department later, the story becomes very different. Simply put, they aren't telling you the full story in their "sales" team.

3. No updates at all. I've lodged this a week ago, yet no one has ever reached out to me. I was initially going to get someone assigned the next day, then Friday and we are now a week further and nothing has been done. Plus you risk that if they send the bill to the opposing party, that it gets rejected. I decided to go through my own insurance, despite the 35mins hold each time I call them.

DO NOT CONTACT – DO NOT CONTACT !! Contacted my insurance and given this company has paid to out shine anyone else on google have gone through unknowingly to them. They have “organised” a pick up and drop off of a loan car / my damaged car after I was t-boned, only to have 2 days wasted with myself having to make at least 20 phone calls getting through to no one,… Read more

after 2.5 days of mess I’ve now just been told by my insurance company that TAMMS is known for this type of unprofessionalism and are known for not getting back to victims of accidents. PLEASE I beg of anyone that ever comes across this name to completely defer and find another, or be cautious when believing you are speaking / contacting your actual insurance.

No show on replacement car. No call back – Same as most. Googled my insurance but accidentally called this mob. Seemed all good on the call. No show on my replacement car. Tried calling 4 times and was told my call was put through as a priority. 10 hours later, no call, no car. Called Right2drive, same person answered.... Call your insurance company directly don't bother with this waste of time

Excellent service and Communication – TAMMS supplied me with a hire car immediately after my car was hit and ultimately, written off. Throughout the 10 weeks of negotiating with Budget Insurance Jakob Baker at TAMMS was wonderful. Efficient, ever helpful and supportive. I would have been lost without it. A vast contrast with Budget Direct! Show reply

Omar and TAMMS tried their best to help us – We were the NOT AT FAULT drivers - AAMI are the insurance company of the AT Fault drivers - AAMI did everything to make our life hell - ( even though the other driver admitted fault at hitting my wife and child at traffic lights as they were stopped ) - Omar andTamms tried their best to help us Show reply

A big thanks to the team – Thank you to the Taams team for organising and overseeing my repairs, I’m very glad to have your expertise and help with this! A big big thank you particularly to Michael from the Dandenong repair office who came with a tow truck and picked up my damaged vehicle and returned it when it was fixed. Michael was so helpful, warm and friendly - he took… Read more ·  1

the time to explain everything and I just felt so much better. I cannot say enough just how exceptional his help was! Thank you Michael and thanks Taams!

Smooth and great service – First time going through TAMMS and it was a pleasure. Omar and the team were extremely helpful and took care of everything. They made sure I had an understanding of the process and to let them know at any time whatever questions I had. The folks at Right2Drive were also great and were super accomodating. Would recommend! Show reply

Need more people like this – Kadina has a sexy voice and is very helpful, I wish she was looking after my file the whole time as she's been so helpful in the amount of time I've had her.

Started out good but a big fail in the end – Good communication and response for getting my vehicle repaired but....... If you are in Canberra don't bother calling them as you cannot get free car hire (right2drive) as they don't deliver to Canberra. The smash repair company that was going to fix the car (Sydney) changed their mind and decided not to fix it. Business not related to TAMMS but recommended by them. Just a waste of time in the end which is a shame.

Thank you! – Sifat at Tamms was most helpful while I was waiting for my car to be repaired, with regular email communication. I would also like to thank Right 2Drive for the loan car! Show reply

Perfect and easy service to deal with – I was unfortunate enough to be involved in an accident that wasn’t my fault but the team at Tamms has made this into an easy experience. Hugo has been a great team member and has taken the stress away with a straightforward procedure that is understandable and easy to follow. Would 1000% recommend using Tamms to anyone who will listen to me. Show reply

Liz and the staff at TAMMS were so very helpful – My whole experience with TAAMS was fantastic. A replacement car was delivered immediately. I was given consideration and courtesy from Liz and the team each time I spoke with them. When I needed a little extra time to get finance for another car it was no problem. A few more days was all I needed and they were more than happy to oblige. Couldn't recommend more highly!! Show reply

Great customer service – From the moment of my accident I only had to make one phone call to report the incident. Everything was taken care off without me having to drive around to have my car fixed. I appreciate timely response and look forward to receive my car back in the excellent condition as it was before the crash. Hope to see the good job of the repairer. I'm pleased with Tamm's customer service Show reply

The Friendliest and most phenomenal customer service! – I’ve been dealing with Caitlin at Tamms and she has been and absolute super star! Nothing is too much and she has been there for me through the entire ordeal. I can’t thank her enough for her amazing service! Show reply

Absolutely Amazing! – From the beginning they organised everything from delivering a hire car and getting my damaged car towed to get assessed. Brilliant service! Show reply

Thank you – Whilst waiting for my car to be repaired, I found Tamms most helpful with their communication, emailing me at least once a week . I was always in the loop. I also like to say thank you to Right 2Drive for loaning a car to me. Show reply

Thank you for your service – Thank you for you service in handling repairs to my car and arranging hire car from right to drive. Everything was done without any interruption to our daily life. Thank you Youstina for organising all necessary things. Show reply