Tangerine Mobile Sim Only Plans

Three attempts to transfer tangerine mobile esim from old totally smashed non functioning handset to new handset. Eventually told SMS access was required to be able to verify my identity before i could proceed. Naturally with no operating handset i have no access to my SMS and they could not utilise the online chat or any other online service via… Read more

my laptop. Therefore my Tangerine account will be cancelled and i will need to try elsewhere. I was just about to sign my wife up with them but after this nightmare,no way.

Realyn answered my call, she was an absolute angel, whilst professional at all times she also showed compassion which was so greatly appreciated and made the process actually quite delightful.

The ‘shared number’ feature is mis advertised - for those intending to sign on to Tangerine for their ‘shared number’ feature, be aware there is a non transparent $10 extra cost per month that you’ll be asked to pay when you try to connect your smartwatch.

Spoke to Melissa she was very helpful. Still have not received my card as yet Show reply

JC was very helpful and considerate. He answered all my questions and made signing up for my new 400GB per month plan with SIM easy. Tangerine seem to be the only provider offering this much data per month. On top of that, the monthly fee is the… Read more ·  1

best I could find. I'm yet to use the service, I'm looking forward to how it compares to my previous providers plan that almost halved the data per month with a price increase.

Appalling customer service. Their direct debit setup doesn't work, then they send you overdue reminders & threats of excess charges for bills you've already paid (by having to log in manually). One cannot respond to any messages they send about… Read more

active cases, so have to keep opening a new case every time. Worst provider I've ever dealt with (was forced over to them from NuMobile who had been brilliant for 3 years)

I spoke to MANNY and he worked me through how to use my phone data to use the Internet while I will be on holiday, MANNY was very understanding and helpful. Thanks very much MANNY Regards David PS I would also like to say that Tangerine is a wonderful company to work with. Show reply

Tangerine made it super easy to switch to a SIM only plan from Telstra. Easy to follow steps, from my initial call it was all done & dusted in under and 1 hour. Shout to Bingo from the sales team for his expertise and guidance.

Raelyn from sales provided all the information I needed in a friendly, professional and succinct manner. She was clear about what processes would occur and how I’d be communicated with, and left me feeling confident about the transaction from the old phone provider to tangerine. Thank you Raelyn from sales!

Whilst the mobile connection is ok the customer service side is woeful. Lodged a complaint and they took over the required time they state to address it. They then closed it and marked as resolved without any contact with myself. No resolution as far as I am concerned. Obviously don't worry to lose accounts. Disappointed ...... Its been 3… Read more

days and have finally been contacted by Tangerine. Situation has now been satisfactorily resolved, although I wasn't given many options. Thank you. I have given 1 extra star.

Was with tangerine for 5 months. I selected them for the Smart Watch esim addon they offer. This addon would only work for 1 to 2 days, then the watch would need to be factory reset to get it to work again. I was advised that this was due to Telstra, the Wholesaler. I have since moved to Woolworths Select and after 1 month, the Watch Esim addon… Read more

has worked perfectly. FYI, Woolworths Select are also with Telstra wholesale.

Also, after I left, they continued to generate invoices charge my card.

I moved to Tangerine mobile. My onboarding experience has been horrible. tried to activate my SIM online more than 20 times. Every time I was getting error, and I was asked to contact customer service. I tried to call customer service. I had to wait more than 2 hours to contact to customer care. Pathetic service. My concern is that what happens if… Read more

I get some issue and need to contact them. I tried more than 20 times as I was waiting so long. I also tried to use the chat but again it was of no help. I tried calling them on 30th April from 5 PM.

i phoned Tangerine to enquire about changing my phone plan to “ get more bang for my buck” my call was taken straight away which was a surprise to be honest . i spoke to a guy named Alex who was very helpful , he knows his stuff , he explained all the plans available and my options, i was very impressed with whole experience , he made it very easy… Read more ·  1

to choose the right plan that suited my requirements. The conversation i had with Alex was clear, concise and very informative, i have no reservations in recommending Tangerine , they are up there with the best , if anyone needs any advice on communications , take my advice make Tangerine your first call and ask for Alex

Great service at great prices. My only complaint is that if you need help with your phone, you can't log on to the online portal without a working phone as they send you a verification code text....but if you are trying to log in to get help when your phone's not working??????? Show details

Jr was one of the best forine workers that I have ever come across he was easy going was. Very knowledgeable on the product he was selling kind and polite we are seniors and. No nothing about technology he explained everything in a manor we could understand very very happy that he helped us Show reply

Process to transfer my phone from another carrier to tangerine was simple and quick, JR from sales did a great job explaining everything and making the process nice and easy! Show reply

The worker who helped me switch to Tangerine was very nice and patient with me. When I didnt understand a question she would politely repeat it or put it in a way I could understand. Show reply

Thankyou for all your great work you provided Mary Jane L. Lacorte you went above and beyond to be so professional and extremely helpful, keep up the great work. Show reply

After seeing Tangerine on the Canstar site for seniors, I called Tangerine direct and dealt with JR from sales. I am 100% happy with JR's advice and service and patience through out and was happy to change our 2 mobiles at internet service to Tangerine Show details ·  1

JR was very helpful with adding to mobile plans for us. I also spoke with Alex that assisted with a new modem purchase for our internet seevices. Marie from the retention team gave us a great loyalty discount off our internet plan. All were very friendly and helpful and gave me all the info I requested with ease and clarity. Show reply

Manny from Tangerine went over and above the call of duty to make sure the technical issues that were making me unable to access my account!….So well done Tangerine and their team member Manny Show reply

Worst provider ever, charged me 46$ in one month which we’re supposed to be 15$. Staff in philpines and doesn’t know English properly, keeping you on hold for hours from one to another person.

New Depths of Appalling Customer Service Most telcos now are rather cr#p, but this mob takes it to a whole new level... They're a Telco right? They provide Mobile Phone services yeah? So, and see if you can follow this, because they sure can't: If I'm going to have a problem, any problem really, with the Service from a Mobile Phone Service,… Read more

it's entirely possible that any such problem will BE with that Phone Service???

Or maybe that's just me? Maybe other people ring their Telco, when their Oven stops working?

So, I need to contact my Mobile Phone service provider, because my Mobile Phone service isn't working. Makes sense? But with Tangerine, I can't contact even the most basic level of customer service, without my Mobile Service Working.

But not to worry, just when you think they couldn't get any stupider, they somehow manage. Their solution? They'll allow me to use somebody else's phone number to gain access to my account.

Yes, that's right, if you want to get access to ANYBODY's Tangerine Account, all you need is their name, phone number, dob, and ANY working phone number.

Alex Tomagan was very helpful and informative when we rang just to clarify terminology. Through his helpfulness and answers to our questions, we decided to go with Tangerine for our mobile service. Show reply

I spoke with Melissa today to switch mobile providers. She was very helpful and informative, answered all my questions easily and cleared all confusion. Great service Show reply