Tangerine Telecom ADSL

Super quick response. Up in couple of days !!! – I was struggling with Sumo internet and wanna change asap. Tangerine made it quicker than I thought with super smooth process and ultra fast response that by couple of days !!!! Show details

Woeful customer service – Tangerine. Tips for good customer service. Meet your deadlines. Promise to call? Do so. Don't blame each other for bad service. If you have a complaints line, answer it. Dumped! Show details

Perfect provider – Don't have drop outs. Great price. Fast. Unlimited data. Live in the country and Tangerine has exceded my expectations to the point I have never needed to call them. Everything I need. Very happy. Highly recommended. Show details

Very helpful technical support in connecting BYO modem – Thank you very much to Mark for clearly and patiently explaining and following a helpful process in helping us to set up a reliable internet connection, using a BYO modem. Show details

Perfect set up! – Signed up with Tangerine today and the set up was seamless! I used my own modem and the team helped me out with a small change that was needed! Simple! I noticed the difference straight away, super fast! Show details

The Absolute Worst! Stay away – Terrible customer service (overseas call centre) have been paying for 4 days now and cannot get connected to the internet. No one seems to be able to help me. I will be cancelling this. Show details

Terrible! – Worst customer service ever and worst communication ,my application took 3 weeks and no action been taken but keep me waiting on the phone for hours,I cancelled my application without even getting the internet. they are cheap but cheap service as well

Internet Crashed while working – Hello, I just got the new connection of Tangerine, before I was using Optus. But my experience is not good with Tangerine, While working I have to do video calls, but internet speed is so low, the video call automatically stopped again and again. Even yesterday, I was unable to open google website number of times. Now I am feeling regret why I… Read more

left Optus and chosen Tangerine. But no problem. I am not under contract with Tangerine, so I can quit any time. I will check only upto this month after I will quit Tangerine. my account number is 67496.

Perfect! – I was a little sceptical at first as I had never heard of Tangerine. Connection was easy and seamless and we were able to enjoy the internet within minutes of receiving our modem. Show details

So far so good – Recently installed, process was easy good customer service. Online communication was good and no delays for installation despite current times of Covid 19. First week and the connection and speed all good Show details

Very happy – Very happy so far, from the moment I contacted tangerine, everything moved along quickly, the modem was delivered within a couple of days, and it was installed with in a week, thanks. Show details

Good net provider, good customer service – Good net provider, good customer service, couple of drop outs and lulls which are unexplained or unresolved, also due to my inability to find what they needed to check the modem. Show details

Fast and cheap with great service – Easiest and fastest connection I’ve ever had Model arrived quickly easy to set up No delays and heat value for money Very happy with the costs and delivery timed I’d highly recommend them Show details

Great connection and fast speed – Great connection and very easy to talk with someone over the phone to help with troubleshooting including for my BYO modem. Speed has been great from the start and connection is very reliable Show details

Fast and Easy! – We had an issue with our previous provider and since they were so difficult to even contact we decided to give Tangerine a go. We were able to speak to someone at Tangerine within minutes! We received the modem very quickly in the mail and it was easy to setup. As it turns out we required a technician to come to our house and fix something before… Read more

we could receive broadband, Tangerine made all the arrangements for this to happen and we didn't have to lift a finger. Now that we have the service up and running we are getting better speeds and also better Wifi reception throughout the house than we were getting with the previous well known provider. Tangerine is also $10 cheaper than our previous provider. Would definitely recommend Tangerine to anybody wanting to get hooked up to the NBN!

So far very reliable! Would definitely recommend – I have been using Tangerine since Tuesday and may I say so far it is very reliable. I was slightly hesitant on the first day of using it because at 5pm it started to become a bit slow.. but for maybe 30 seconds and then it was back to its normal speed and I have not had a problem since. I am now working from home and it has been great! At this stage I would definitely recommend Tangerine. Show details

Exellent ADSL Connection – I needed a new internet connection at a rented property with ADSL connection. I checked the available suppliers looking for the best value for money. I wasn't needing blinding speed or massive downloads. Tangerine looked to be a good option, and the online reviews were generally ok. I selected the Standard speed, unlimited data option. The… Read more

sign-up process was painless, and the new Fritz!box modem arrived by post in three days. Not bad for a regional town. There was no information provided with the modem, other than the manufacturer's manual, however this wasn't a problem. I plugged in the phone plug cord and power, and it fired up straight out of the box. Obviously all of the modem configuration had been done by Tangerine.

The data speed is as expected for ADSL (and predicted by NBN/Tangerine) at about 21 Mbps.

A few days down the track and all is good. All wifi, computer and Smart TV devices have connected to the modem without any hassles. I haven't needed to contact Tangerine. Its all just worked.

Highly recommended, and at a reasonable price.

Fast Quick All Good – These guys are a no fuss service that deliver a quality product. Easy to use, fast quick internet. Happy so far, better than other providers I have used in the past. Show details

Fast response – I selected the plan from Tangerine web site on Friday afternoon and put in the commercement date to be next Monday. I thought Tangerine will confirm me a later date on Monday. Didn't expect Tangerine can provide me the login and password and allow me to enjoy the broadband on Monday night. The connection speed is over the speed I purchased and is stable thoughout th whole night. Don't have any issue until now. What a high service quality! Show details

Excellent service, connected to the internet within 24 hours! – I just moved into a new apartment and I selected Tangerine data service plan. I dis everything online, the process was easy and straightforward. The connection was active within 24h Show details

goog price and fast service – Friendly staff and good price. No issues with this service. Easy to get information and easy to find it. Connect within 24 hours. And can live chat online. Easy for not English background people. Show details

Super quick and easy connection! – Joining via the website was simple, regular emails of progress was received, connection was completed in less than 48 hours. The connection seems just as reliable as the previous ISP. Show details

No Hiccups – Connected within 24 hours. Havent had a single hiccup yet. connection is stronger than the last company I was with. Would definately recomend tanjarine to anybody who wants a reliable internet connection and at a great price Show details

ADSL service, don't even consider. Look elsewhere – We signed up with them over 2 years ago when I moved to Meadowbank, NSW. The only available service is ADSL for our address. I must say I have been enticed by their reviews (at the time). After a few months, I started thinking those reviews are probably fake. I'm happy for those who were satisfied with the services of this bunch, I know my whole… Read more

family wasn't. I've never seen my little boy (aged 5) so frustrated over watching a YouTube video load so slowly. Even with playback settings adjusted at the lowest 144p resolution, it still buffers a lot or often stalls. No other devices connected to the router; my wife and I both have our own 4G connections in use at home because Tangerine's connection is simply terrible.

I quit online gaming because I often get disconnected (direct Ethernet cable connection to the router). When we watch Netflix or other streaming services at home, we tether our smart TV to our phone's hotspot connection. Have I contacted their technical support? Yes, during initial setup and once when I got really frustrated about frequent disconnections several months in. (I am an IT professional and can resolve most technical issues on my own.) The one time I asked them for help, the only fixes they gave me are those I've already done before calling them. They didn't even offer to remote in and fix the router settings themselves. In the end, they blamed the connection issues on the phone lines. Nothing they can do about it, Telstra yada yada. No assurance that they will fix it, run tests, upgrade the firmware on the router, provide alternative DNS addresses, nothing of that sort. I resigned myself to moving to another place or wait for NBN to be available at our address after seeing the negative reviews on other ADSL providers.

Today, 31 July 2019, is when I'm finally free from this awful experience. If you live in or around Ryde, NSW, go look elsewhere. They're only quick when signing you up and taking your money. They are slow as molasses anywhere else.

If I could give them a negative score or zero stars, I would.

ADSL speeds have really slowed down – Over the last couple of months, the ADSL speeds have dropped to around 2 mbps. This is true regardless of the day of the week/time of day. Technical service's solution was to reset router, which I had already done. I'll probably stick with Tangerine for now because it appears to be the best of bad options, but I look forward to dropping them the moment a better choice arrives.  Show details

Great Service, Great people, – IF Business is a great company to deal with with excellent staff and a great business model. Fantastic organisation to deal with time and time again  Show details ·  1

Poor customer service – My connection type is ADSL2+. I have been getting speeds of 1MBPs for the last 11 months. I've called Tangerine up many times as the internet is virtually unusable, and after hours on the phone (each time) they promise to call a Telstra technician out to have a look at the issue, and to follow up with me after, but so far this has never been done,… Read more

but they diligently take $70 from me every month. It's too tiring to continue to raise the issue with no outcome or follow up. Extremely disappointing/frustrating to deal with Tangerine.

The support is abysmal – While the first experiences with Tangerine were good, it went downhill from there. The hype did not meet the reality. Our ADSL connection was unreliable with dropouts and the speeds were appalling, even though we were were 100 metres from an exchange. Blaming the customer, wasting our time requesting speed tests but never following through, not… Read more

following up on support tickets and providing standard support advice which was amateur and clearly wrong is the norm. For a truly outstanding experience we have moved to Mint Telecom

Liars and Absolutely Inefficient Service – Do NOT go by all the positive reviews put in here. You have been warned. Check my experience below. Based on all the glowing reviews here, I took the ADSL2+ connection without committing to a contract. Big mistake. First they lied stating that they are unlike other providers and use special copper lines, etc for connection. I took the… Read more

connection and when I complained about the slowness, they state they are using Telstra network so no matter whichever service I use, I would get the same speed. Liars.

Problem starts within a few days of the connection wherein connection is continuously dropped or disconnected. Upon complaining they asked me to validate with another modem or check with a handset. Hello!! this was never the requirement that I should have an additional modem and a handset. Otherwise they cant solve the problem and they will send a Telstra technician after a few days. All this while you will have no internet connection. In addition Incorrect callout charges 140 AUD+ for you. If you dont know to fix your network issues, they will charge you for being ignorant about the problem affecting you. Welcome to Tangerine!!!.

Customer Service sucks, they work only working time hours (try to spend time calling their perennially clogged customer care number from a busy work). In the end you will get the same old parroted stories, we can only raise a ticket to Telstra to fix and cant do anything beyond it. I didnt choose Telstra, Tangerine chose Telstra and it is Tangerine's responsibility to fix issues.

After lot of complaining they said I need to change modem. I changed modem and they fixed something and it worked for a week. And the problem started occurring again. I just switched back to my original modem and I was back on-line. So much for their expertise at fixing issues. I now have two modems for no fault of mine that are perfectly working but an inefficient internet service provider.

A month later, same problem occurs. This time they say it is internal wiring issue. I asked how confident are you. They say we are sure. Telstra technician comes and looks around and states, nothing wrong with network it is internal wiring problem. 2 days later without doing anything I have internet connection back online.

These guys have no freaking clue what is wrong and they will keep charging you for no connections and additionally charge you for getting Telstra technicians to have a look (not solve) at the problem.

I still have erratic connection and I complained to their so called Account Managers. Big Mistake. These people are same as technical people parroting the same reply. We will raise an incident with Telstra and they will charge you for incorrect call out. What rubbish!!! These guys know only to charge you and not solve any problem. I explain all the problems that I faced from the beginning and they curtly state you are not on a contract with us, you can go with any other provider anytime you like.

Why did they lie to me in the first place? Are you going to refund the connection charges and not being in contract charges? Are you going to refund for the additional modem that I had to buy? Are you going to refund me for the time lost in chasing your customer care to fix the connection issues? Are you going to compensate me for the pain of being your customer?

They cannot provide decent stable internet connection

They do not have customer service beyond office working hours

They cannot provide good internet speed.

They cannot solve any connection problems if you have.

They will charge you for providing an erratic and medium internet connection

They will charge you to fix your connection problem

They will ask you to disconnect if you keep complaining (Basically tell you to get lost if you are not on contract)

They will ask you to get an additional modem to solve your connection problem irrespective of it fixing your problem or not.

They will ask you to get a handset to check if the phone line has a problem. Who uses landline in this age of mobile networks?

Really pathetic customer service and problem resolution.

Do NOT go by all the positive reviews put in here. It seems to be a scam from my experience.

Pants on Fire – Yes I looked at the reviews, That's the Telco for me...So, a phone call later and ...".O.k. we will get a supervisor to give you a call", that was weeks ago Lost me as a customer....Looks like I am staying with the devil I know..  Show details

Over Charged on Plan – The ADSL Plan was $69 with phone bundle looked at my statement they charge $74 log in details to home page never worked properly, and speed is the same as everyone else it all depends on your location more than your provider. Also they encourage you place a good review for them so they can reward you. Not Happening Here Guys.  Show details

Disappointed!!! – Connection is not reliable, we've been experiencing dropouts since switching to Tangerine less than a month ago. From paying $58.90 a month with Dodo to $78.90 a month with Tangerine. Left Dodo after 3yrs as we experience dropouts almost every end of month which is not too bad compare to having dropouts everyday with Tangerine. Movie that goes… Read more

only for 1 hour 40 minutes took us nearly 4hours to finish. Please heeellllppppp!!!!

msmelbourne67@hotmail.com

landline 0387427779

Fast answer time – Had a late night problem with my internet. Rang the help line which was answered very quick. Knowledgable staff helped me to fix my slow download speed and I was back up and running. When you need things fixed its always good to get a fast relapse  Show details

Call centres not based in Australia – ADSL Connection There advertising states that it is an Australian based company, but every time I have rung them I am always diverted to a Filipino call centre. There is a cultural, geographical and language barrier that makes communication difficult.  Show details

Horrible!!! – In October I was sent an email saying I was connected. I got that message when I was overseas for my father's funeral. I was not connected. I arrived back home and found the internet was not working at all. I contacted Tangerine telecom and there was a problem down the line (not at my house level). I was told that the guy who needed to fix the… Read more

problem didn't have the tool and it would be the next week until I would have internet service. This was now in November. The next week it was fixed. I now have Tangerine billing me for October and I did not have service during October. They want me to pay for a month of service that I didn't have because it was potentially ready to be hooked up from their end and they say that they called me to try it to see if it worked but could not reach me so I have to pay them because they tried to call me, not to mention that I had to prepaid for the first month's service in advance when I bought the modem out right. So what happened to that money? If I had arrived home in early November and the internet had worked, then fair enough I would pay, but when it wasn't working and it wasn't my fault and I still had to call several times and wait for days for it to be working, NO, I shouldn't be paying for the previous month when there was not internet access at my house.