Tango Energy

Worst company ever. Staff are useless, statements often are wrong, they have errors in your feed in data and just guess a charge. Once I started tracking my usage data I realised how bad they were and how much I was being overcharged. I got solar installed and it took 3 months for them to update my account to have feed in tariffs. Worst company in history. Show details

I can't review my situation with Tango electricity & gas as they are rightly in the hands of the Ombudsman however my advice is pay the extra for paper bills so their easier to spread across the table and match with online data should a problem arise. Also notify retailer via email that all other correspondence (notices) are to be emailed so you… Read more

can save them. And check state laws (AER) regarding rate rise which is allowed only once a year, predominantly around August 1st. Check state rules as Victoria has specific tighter rules regarding tariffs.

Continued to direct debit me MULTIPLE TIMES when I had already changed my payment method to card and deleted the direct debit details and previously spoken to customer service. I have now lodged a formal complaint. I do not recommend using this incompetent company. Show details

I received a email for a credit refund of $1.13 on 15/12/2025 my account was closed on 03/08/2019. That is 6 years 4 months and 12 days (excluding the end date). At least they did the right thing by emailing me .. and try to sort the incorrect billing Show details

Mostly excellent experience with Tango for electricity & gas. I can't understand why there are so many bad reviews – * We had a mostly excellent experience with Tango for electricity & gas . I can not understand why there are so many bad reviews. *Draw backs: Tango does not have very long opening hours, and can take a long time to answer your phone call, which could be a serious issue, if you are time poor, and you need to contact them. * One year, they did… Read more

not tell us our plan had ended, then charged us a higher rate, which was not meant to happen, but my experience with Tango has been mostly excellent. * We have been charged low cost rates for gas and electricity. * We have been with Tango for electricity for some years now. In the last 2 years we have used them for gas.

Been with a few years, Rates have risen but still the cheapest for me and a few others I know – Recently I received a Rate Rise effective 1st Aug 2023. So I went into energy compare govt website and keyed all the relevant supply peak 1 and peak 2 rates in Spreadsheet. And Tango came up on top again, one competitor info was wrong on Compare site once you double check the info on the website. I try keep up to date with all of the Plans,… Read more

however recently my Partner got offered a better deal than me with Tango which was Peak 41cent (3pm to 9pm) and Off Peak 19cents ( plan which suited me more so I went and got it. Also at present (31st July 2023) they don't answer the phone up to 50 mins, or their chat line (1 hour) I would think maybe due to everyone either joining or asking why their rates went up.. I think the answer is related to wholesale rates. Anyway the best thing to do if select General inquiry then wait a few minutes and select Call Back when asked. I needed 2 changes that were not straight forward and My Customer Service person ( Charlie ) was brilliant.

Had been with Tango for a couple of years without any trouble. However I received my February bill without pensioner rebate. I had "neglected" to notify them of a new expiry date on my pension card! Never had to do it previously...scanned them my pension card to show I was not trying to mislead them but they refused to backdate my bill and I… Read more

was assured it would be applied to my next bill. No! When I rang they claimed my pension details were rejected...details did not match with Govt details!!! They had my scanned card in front of them but despite trying to reason with them, I was not allocated a rebate again. There was no attempt to rectify the matter, in fact it was like talking to a brick wall! They would talk to their supervisor and get back to me. Never happened, and the electricity ombudsman did not return my call either. DO NOT DEAL WITHE THESE PEOPLE. Very poor customer service. Very stressful trying to reason with them. Now have a new provider, thank goodness.

If I could rate Tango 0 stars, I would. DO NOT DO IT TO YOURSELF. They have been charging me energy bills for an empty unit (loads of other reviews saying the same thing). Calls daily asking to pay the bill. Never any solution. Customer service non-existent. On hold for 30 minutes at a time. They say their rates are cheap, but they make up the bills. Please save yourself the aggravation. Avoid at all costs. Show details

I was told by the Tango Energy Customer Staff person that "your application wasn't processed because you rang us outside of office hours." She then told me that she had processed my application even though she isn't allowed to do that just like the previous representative wasn't allowed to but also said she had. Yes, Tango Energy Customer service staff are that bad. Show details

Bad customer service. No interest in helping and retaining customers, no physical reading of meter and it is customer's responsibility to follow up with evidence of meter reading so that they can update the invoice. Too much hassle. Stay away. Show details

Great rates but ridiculous bills. I live alone , most of the time and I am away at work during most of the waking hours. Appliances that are switched on are the two fridges, a home ventilator (I am told it consumes very little power), a cat water fountain and front light (energy saving) on a timer. I heat up my dinner, boil a small amount of water… Read more

every morning for coffee and run the washer once a week. I run my oil heater every night for approx 8 hours during winter. Despite the low usage my monthly electricity bill averages $142. The only answer they gave was it it was actual meter reading and they can't do anything about it. When I asked for further action, they say I have to pay for the meter inspection which I refused to. An example is my Aug 25 bill that amounts to $206 per month which is absolutely ridiculous as the usage chart shows my daily consumption of around 20kwh and on one weekday, I apparently used 45kwh!!!. I have since moved to another retailer and the daily usage is showing logical consistency.

If I could give Tango a 0 I would. My tenant moved out in April 2025. I called Tango and requested to have an account for Electricity and Gas. The home is empty and on the market to sell. I called as I was concerned that after three months did not receive a Gas bill. The call was taken from someone sitting in South Africa with little knowledge… Read more

of their job and what my enquiry was concerning. Told me I owed Tango $707 and several bills where sent out. However could not confirm billing address, wanted me to drive to the house and take a reading of the Electrical metre box as I mentioned "I don't live there".

After twenty minutes on the phone and getting so frustrated, I requested to speak with his team Leader, he then quickly disconnected my call. GREAT!! I quickly called back, I was told the metre was never read since April, it was an estimate, claimed the metre reader could not get clear access to the property. NOT TRUE and it was not the Electricity bill but the Gas Bill. Very frustrated but at least getting somewhere.

Hurray.....finally something was making sense. She orfered for the Gas Metre to be read on the 4th September. Meanwhile getting calls from their collection department, finally a bill via POST as my initial request.

I pay all my bills on time and never in my life have I been harresed for late payments and disconnection threats made

Was causing me so much anxiety that I paid $200 before the correct bill arrived to stop the harassment I was experiencing. I finally received the CORRECT READING BILL , guess what? TANGO GAS credit amount $570 and now I'm in credit after $200 payment two weeks ago.

I will take this up with an Ombudsman. I should receive an apology via email. 3212 postcode. Please see attached the requested bill which is wrong justcan estimate due to lazy metre reader that lied about access of gas metre. Bill received two weeks ago.

Transferred my electricity and gas to a new property. Had emails in the first week saying they couldn't find the gas metre. I called each time to tell them where it is. Eventually had a guy come out and take an initial reading but I'd said this isn't sustainable as I work full time. Recieved small bill then the emails began again. I again called… Read more

each time to repeat instructions. Eventually too stressed out to reply so thought 'they'll work it out'. Just recently realised I hadn't received the next bill. Went online to find no data against my account. Called to be told that as I 'had not replied to their emails they cancelled my account'. The person then said they would look into it as there had been no email around this. 3 phone calls later, with promises to ring back and nothing. Finally I call for the last time saying that I had been having gas supplied the whole time. That was when their interest pricked up and said they would reinstate my account. I said no. They said they'd call back. Again. They didn't. I just went online only to find they had in fact reinstated my account, and billed me 1200 which is an estimate. 6 days ago I send in a complaint and an explanation and still haven't heard back.

Been a customer for a number of years and changed providers last week. My experience with their customer contact center has been disappointing to say the least. It took approximately 4 calls over two months to get $11 refund. Not sure if it's their process or their people but not happy. Tango used to have a great customer service based in Vic and you could get issues resolved very quickly, not sure what happened; however I'm not sticking around! Show details

I have been a customer for several years and at the start, they were quite ok. However, in recent times multiple letters arrived in short succession detailing tariff changes - all of which are quite confusing. After receiving the latest letter detailing another rate change (20% increase), I found another offer on their website which had the… Read more

identical price that I’m already on. Don’t know who runs this outfit, but it really needs some training in customer service. Have just switched to another provider - just can’t be bothered trying to get a reasonable contract from this continually flip-flopping company.

I only wished that I read the reviews on here before signing up to Tango. I shopped around and on the surface they offered reasonable rates, not the cheapest either so I signed up to transfer both has & electricity accounts. Within less than two weeks of transferring I received multiple letters, one reducing solar feed in rates to basically zero… Read more

and then today a letter to advise my electricity rates are increasing to more than I was originally on. ITS A CON, DO NOT SIGN UP WITH TANGO ENERGY

Watched a TV add telling me how good Tango energy is while I am opening an email, from Tango, telling me that the rate for my off peak power will be DOUBLING what sort of scam is this?? How do you possibly justify? And you hide the detail in a generic " Annual Review" email. What an absolute Scam.... Show details

Tango Energy needs to improve its customer service as I waited 3 days for electricity connection. They lack process, autonomy within the depts as they appear to wash their hands off in taking responsibility. No consideration for those needing to turn off supply during winter (only to be told it can happen anytime in the next 24 hours) and families… Read more

with young children babies waited 18 hours and supply was still not connected. Further to that. they then texted to say they could not connect as main switch board supply was on - not true, as the supply was off all this time.

made the switch as apparently cheaper. They were way more expensive than my previous. I receive multiple bills a month; it's confusing. I moved out earlier this month, but I still receive bills despite this. The site has terrible UX, tell em why I have 2 accounts, and I had issues registering direct debit and now I'm convinced that this move-out request hasn't worked properly. my payment history doesnt show correctly either. Show details

On 13 February, I attempted to connect electricity with Tango Energy. Despite ensuring all switches were off, I received an after-hours SMS stating the connection failed because ‘the main switches were in the on position.’ This was incorrect. The same issue occurred on 14 February. When I called Tango Energy customer service they informed me they… Read more

couldn’t attempt another connection until 18 February, which would have left me without power for five days.

Tango Energy’s customer service was unhelpful and dismissive. Frustrated, I contacted the Energy and Water Ombudsman, who promptly intervened. Within 15 minutes of their directive, my electricity was connected—a resolution I attribute entirely to the Ombudsman.

This experience highlights Tango Energy’s poor communication, lack of urgency, and bad customer service. I rarely leave 1-star reviews, but I strongly advise others to consider alternative providers. I have since switched provider.

Been with Tango Energy for Gas & Electricity for some time. we receive our bill online and payment is made by direct debit. This morning, I received an invoice for my monthly gas bill which stated no payment is due as we are in credit. Checked further and noted that it was based on actual meter reading. So checked the last month (January 2025) &… Read more

noted they have invoiced based on estimated reading and charged me more to give me a credit balance for February invoice. Same thing happened in November and December 2024 too. When I contacted them, the response given was, that they read the meter every 2 months and for customers with monthly invoice option, they use estimated usage the following month. What I am concerned is they charge for more than two months' worth of actual usage as estimated billing and thereby they end up credit balance when reading the actual meter. This means they are billing the customers in advance and sending the nil or credit for the following month. This improves their cash flow, but customers are charged in advance have a negative impact on customers cashflow.

We were with Tango for some time. We live in Shepparton. In December 2024 I called and informed them that we are moving and the trouble started. They continued invoicing us for the old property after the move out date. After that was finally sorted, they texted me several times that the direct debit did not go through, even after my wife called… Read more

several times and informed them about the correct account details. Will switch soon to other provider.

Overly complex billing – Tango Energy and Pacific Blue (under different banners) issued me 9 invoices for the 19 December 2023 to 17 January 2025 period, where there should only be 4-5. Their billing is confusing, not transparent, and inconsistent. They did not agree to provide me with a breakdown of costs, rebates, and payments to confirm I have not been double charged, rebates and payments applied correctly. Do not sign up with them Show details

Good rates but poor customer service – I was with Tango for 2 years, good rates no issue until I had to move house and I signed up with another provider as they had a better rate and after waiting for my final bill I had to request refunds for both my gas and electricity accounts as I was in credit but a good amount. It takes them 2 weeks which was long but ok I will wait, I got my… Read more

electricity refund exactly on the 2 weeks but no money for my gas account, I gave rung twice now and filled in a complaint as 4 weeks later and I still have not received these funds. I only paid an amount on every week for budgeting purposes and also knowing my bills in winter were higher then summer, this was to be transferred to my new gas account so I wasn’t behind but this is still yet to happen. Fir an extra couple of dollars a week you are better going elsewhere as their billing/payments team obviously have no idea what they are doing and talking to anyone on their phone number is pointless because they have no idea and just say the same thing