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Tango Electricity

Tango Electricity

3.9 from 57 reviews

Reviews

(35)
(6)
(2)
(3)
(11)
  • Transparency
    3.4 (26)
  • Customer Service
    3.8 (30)
  • Rates and Fees
    3.8 (29)
FONG

FONGAustralia

  • 2 reviews

Great and simple rate

published

I have been using Tango for 2 years without price increase. Recently we received email advising the rate will increase but when we rang them up, they introduce another great plan to us. I would advise other customers try to check Tango website and tried to ring them up, they can always advise a very good rate. Don't stop using Tango by just receiving the rate increase email !!

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Rosemary N

Rosemary NAU

  • 7 reviews
  • 1 like

Raise price exactly after one year for no reason

published

Switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my rate 25% during a very difficult time when we are all facing a pandemic. Disgusting behaviour. I will switch to another one.

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SilverGhost

SilverGhost

  • 13 reviews

From Rooster to Feather Duster

published

I switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my bill by 23%. There are cheaper retailers, so I'm switching.
This is similar behaviour to my previous electricity retailer.
Seems you have to switch retailers each year or less to avoid being ripped off.

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standupforyrrights

standupforyrrightsGreater Melbourne (Inner), VIC

  • 5 reviews

Price Gouge

published

In Victoria, Tango Energy have this month increased our power rate from 17.85c to 25.74c. A clear 44% price gouge. When asked why they are now one of the middle to most expensive, from being cheapest, they cannot explain. Slow replies even after complaint thru EWOV ombudsman

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paul e

paul eMELBOURNE

RATE INCREASE

published

I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.

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Thayyil V

Thayyil VGreater Melbourne (Outer), VIC

  • 8 reviews

Very Annoyed And Disappointed

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Jonathan L.

Jonathan L.The Mallee, VIC

  • 7 reviews

Great customer service, big savings on my bill

published

Very friendly staff helped me with my problems straight away, I have saved $200 on my first bill unlike AGL and power direct. Happy I joined Tango energy would definitely recommend them

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Unhappy User

Unhappy UserGreater Melbourne (Inner), VIC

Dishonest Foreign Owned Electricity Supplier

published

Been a customer for nearly 3 years
Last Sept they sent an email advising of a 35% increase and said if we didn’t respond the increase would be enacted. I did not respond as silence does not mean consent in any contractual matter. They slipped the increase through last month. I have objected and their approach is to hide behind an agreement I never agreed to. Foreign owned so value leaves Aust. Go elsewhere .....I am

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Oz

OzPerth, WA

  • 31 reviews
  • Verified customer

26 Minutes to Answer Phone. Do not bother with this business

published

Rented in Melbourne for 2 years.
Zero problems with sign up to new electricity service 2 years ago. Zero issues with supply.
Called to cancel today
26 minutes in call queue before I speak to actual person.
Not acceptable
Take your business elsewhere

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Worst Industry - I was sold a service by Tango that cost me a lot more than my previous provider Momentum

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Michael

MichaelAU

  • 29 reviews
  • 1 like

Very good company - much better than the major companies

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Carmelo S.

Carmelo S.Victoria, Australia

  • 5 reviews

No nonsense electricity

published

Cheapest electricity retailer. No nonsense with discounts or pay on time offers. Offers only one rate and it is the cheapest one out there. Great customer service over the phone and in my experience have been serviced by a customer representative in less then 10 minutes. Certainly will be going cross to them when the start offering gas.

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Anonymous762

Anonymous762Victoria

  • 12 reviews

My Experience with Tango is amazing so far. I have just signed up with them.

published

My Experience with Tango is great so far. I have just signed up with them. I have not yet received a bill from them. The staff were polite, happy, considerate and kind to me on the phone. It was easy to join up. I found that there are usually long waiting times when you ring to speak with them, unless you ring in the morning. Tango have a low cost fixed 12 month contract. I found that Tango had better customer service and prices than Origin energy. I would like to see Tango develop more green plans to help the planet. I am not getting any type of reward for writing this review.

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Barry

BarryVictoria, 3201

  • 4 reviews
  • 1 like

Customer Portal

published

Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.

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1 comment
Barry
Barry
Avi

AviMelbourne

  • 2 reviews
  • 1 like

Electricity retailer par excellence

published

best company to have as your retail electricity seller. the best. they stick to what they promise. which is pretty big. No nonsense rates and fancy discount schemes that hide real costs. easy simple and the cheapest by long shot in the market. just go with them blindly dont even think about it.

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Faran Q.

Faran Q.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Best Rates and Great Service

published

Got a call 4 months back to switch to Tango from their Sales rep and as he explained that their is no discount but great rates, that attracted me to listen him further. I got great solar buy back rates. Looking forward for Tango to offer Gas soon too. Recommended many of my mates and all of them are happy with the switch to Tango.

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Angelo39

Angelo39Greater Melbourne (Outer), VIC

  • 7 reviews
  • 2 likes

Great to be with Tango!

published

Very happy with Tango rates and services... Would recommend anyone...no one could beat there simple and great rates on the current market. No dramas with pay on time discounts and all.. simple.. Keep up the good service! Would love to collect Gas in future if they do provide..thank you Tango

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suziq

suziqBendigo

  • 2 reviews
  • 3 likes

Good straight up energy provider, no bull

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Jimb

JimbGreater Melbourne (Outer), VIC

  • 23 reviews
  • 1 like

Saving Money.

published

Have been using Tango for 8 months now,and have been saving about $30 a month,mainly because of off peak rates which Lumo did not offer me and said if I wanted them I should have asked.No discount pay on time gentle reminder if late,not often and can monitor usage daily,up front with information at sign up.

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beebeegee

beebeegeeMelbourne, Vic

  • 110 reviews
  • 3 likes

Basic Company Gets Job Done, But

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Page 1 of 3

Questions & Answers

JOHN B.

JOHN B.asked

when will you also supply gas to Victoria?

No answers
Helen

Helenasked

When were your rates last changed and when are they likely to change again

1 answer
paul e
paul e

Hi Helen. The rates will increase. As mine now have. Tango are no longer cheap. They increase at the end of your term. I will now be moving to Elysian Energy. Rated 1, for price. I was going to be on about 21c kwh, incl gst, but can get that down to 19c kwh, with Elysian Energy. Just check Tango's current rates. You have to keep an eye on it, as it always changes.

Wendy

Wendyasked

I note that one customer says "very disappointed that there customer portal is not fully functional"
Being a future solar power customer and wanting to watch the useage etc, what does Barry mean? Does it mean you can't monitor it yet through Tango? Wendy

1 answer
Barry
Barry

Hi Wendy,
They have fixed that part of the portal so you can monitor you power usage and the amount of solar that you feed back into the system. They probably have the best customer service you are likely to come across, most helpful. They are a no frills company with very competitive rates.

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