- Verified customer
Not the cheapest anymore..
I was really happy with Pacific Hydro (Tango Electricity previous name) for the past few years until they changed to Tango, there was been constant price rises and there was another one only a month ago. If you cared for your customers, you would have a price freeze especially during these tough times. Pacific Hydro had 24 month contracts where you can guarantee there wouldn't be any price hikes during that time. But Tango Energy does month to month contracts so they can do whatever they want. I highly recommend you to shop around because choosing this company
WORST CUSTOMER SERVICE
probably the worst customer service experience i ever had in my life.
Every department give you misleading false information just to sell you high cost energy plan.
Cheap rates but if you ever have to interact with their customer support team then GOODLUCK!
Good rates, great service
Been with Tango for residential electricity in Vic for about 12 months having come across from a large market player. The switch process was easy, with good communication throughout.
Whilst larger providers have apps for payments, usage, etc, Tango has same functionality just via a web browser. The only improvement would be to allow viewing of hourly usage not just 24 hour periods.
Given electricity is electricity, the key is how do they respond if you have an issue. Well, my experience has been great. Had to contact them with an issue not caused by them and the service was faultless. Eased my concerns. I know this review sounds glowing but Tango seem to be pretty good so far.
Price rise during corona virus?
Received Tango email ...14 days notice of price rise. Extremely inept decision to increase pricing in middle of shutdown /job losses /pandemic. But $$$ come first I guess. Shame. Clearly loyalty counts for little in today's world.
Great and simple rate
I have been using Tango for 2 years without price increase. Recently we received email advising the rate will increase but when we rang them up, they introduce another great plan to us. I would advise other customers try to check Tango website and tried to ring them up, they can always advise a very good rate. Don't stop using Tango by just receiving the rate increase email !!
Raise price exactly after one year for no reason
Switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my rate 25% during a very difficult time when we are all facing a pandemic. Disgusting behaviour. I will switch to another one.
From Rooster to Feather Duster
I switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my bill by 23%. There are cheaper retailers, so I'm switching.
This is similar behaviour to my previous electricity retailer.
Seems you have to switch retailers each year or less to avoid being ripped off.
In Victoria, Tango Energy have this month increased our power rate from 17.85c to 25.74c. A clear 44% price gouge. When asked why they are now one of the middle to most expensive, from being cheapest, they cannot explain. Slow replies even after complaint thru EWOV ombudsman
I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.
Very Annoyed And Disappointed
I have been a loyal customer of Tango Energy for the past few years with my bills paid before due date. They had been very good with their electricity rates and plans. However, yesterday 10 Feb 20, I received a letter in the mail informing me that Tango was changing my rates. I had to decide by 14 Feb 20 whether I wanted to stay with them. With less than 4 days notice, I was supposed to check around and this has caused me considerable stress. I contacted them and told them that this was not fair. After a run-around, their customer team ap...ologised for the short notice but did ABSOLUTELY nothing to rectify it. They told me that they had emailed the notice which I did not receive. They said that their postal letter was dated 1 Feb 20 but I only received the letter on 10 Feb 20. They then told me that if I sign up, they were willing to reduce the new rates slightly. However, I found that even these reduced rates were higher than many other companies. For treating me this way, I am ditching them and would not recommend them to anyone.
Great customer service, big savings on my bill
Very friendly staff helped me with my problems straight away, I have saved $200 on my first bill unlike AGL and power direct. Happy I joined Tango energy would definitely recommend them
Dishonest Foreign Owned Electricity Supplier
Been a customer for nearly 3 years
Last Sept they sent an email advising of a 35% increase and said if we didn’t respond the increase would be enacted. I did not respond as silence does not mean consent in any contractual matter. They slipped the increase through last month. I have objected and their approach is to hide behind an agreement I never agreed to. Foreign owned so value leaves Aust. Go elsewhere .....I am
- Verified customer
26 Minutes to Answer Phone. Do not bother with this business
Rented in Melbourne for 2 years.
Zero problems with sign up to new electricity service 2 years ago. Zero issues with supply.
Called to cancel today
26 minutes in call queue before I speak to actual person.
Take your business elsewhere
Worst Industry - I was sold a service by Tango that cost me a lot more than my previous provider Momentum
I live in Hawthorn Victoria and was called up and told to move from my provider Momentum Energy to Tango with the promise my rates and bills would be lower. Unfortunately my first bill, I used less power than my previous month with Momentum however I was charged $60 more.
I emailed Tango and requested they put me on a better deal/plan and showed both my Momentum Invoice and Tango invoice. They came back with the below response stating they wouldn't be doing anything about it and to move me back Momentum.
I am customer success manager and to...think in an industry which offers exactly the same service but a company won't even try and retain a customer or find some value for them is quite hard swallow. I thought Tango was supposed to be a cheaper option in Victoria however this defintely doesnt seem to be the case. Back to Momentum I go.... Tango Energy Support <firstname.lastname@example.org> Sent: Wednesday, 20 November 2019 9:05 AM Subject: RE: Tango Energy Bill for Account 1659676
Very good company - much better than the major companies
Have had a great experience with Tango Energy since moving earlier this year (2019). Prices are far cheaper and customer service is far better. Give up on the major companies and run to Tango Energy (for electricity) as fast as you can. You will save lots of money and enjoy not having to get into disputes which will save you plenty of time!
Would give 4.5 stars, with the slight mark off given they don't offer gad but more importantly when they call they don't leave a voicemail message. Their practice is you call back after seeing a missed ...call but in this day and age of rip off practices, one simply cannot return every missed call. You should receive a text message with Tango's name on it asking for a return call rather than current practice.
No nonsense electricity
Cheapest electricity retailer. No nonsense with discounts or pay on time offers. Offers only one rate and it is the cheapest one out there. Great customer service over the phone and in my experience have been serviced by a customer representative in less then 10 minutes. Certainly will be going cross to them when the start offering gas.
My Experience with Tango is amazing so far. I have just signed up with them.
My Experience with Tango is great so far. I have just signed up with them. I have not yet received a bill from them. The staff were polite, happy, considerate and kind to me on the phone. It was easy to join up. I found that there are usually long waiting times when you ring to speak with them, unless you ring in the morning. Tango have a low cost fixed 12 month contract. I found that Tango had better customer service and prices than Origin energy. I would like to see Tango develop more green plans to help the planet. I am not getting any type ...of reward for writing this review. * Before choosing Tango, I carried out research on energy companies: I read Choice magazine, studied reviews of Tango and looked at the the Victorian Energy Compare website. * After my experience with Origin Energy I became extremely careful about choosing an energy company. * Tango is a electricity company that is owned by China. * The Tango phone staff, are based in Victoria, Australia.
Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.
Questions & Answers
When were your rates last changed and when are they likely to change again
Hi Helen. The rates will increase. As mine now have. Tango are no longer cheap. They increase at the end of your term. I will now be moving to Elysian Energy. Rated 1, for price. I was going to be on about 21c kwh, incl gst, but can get that down to 19c kwh, with Elysian Energy. Just check Tango's current rates. You have to keep an eye on it, as it always changes.
I note that one customer says "very disappointed that there customer portal is not fully functional"
Being a future solar power customer and wanting to watch the useage etc, what does Barry mean? Does it mean you can't monitor it yet through Tango? Wendy
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