Worst Industry - I was sold a service by Tango that cost me a lot more than my previous provider Momentum
I live in Hawthorn Victoria and was called up and told to move from my provider Momentum Energy to Tango with the promise my rates and bills would be lower. Unfortunately my first bill, I used less power than my previous month with Momentum however I was charged $60 more.
I emailed Tango and requested they put me on a better deal/plan and showed both my Momentum Invoice and Tango invoice. They came back with the below response stating they wouldn't be doing anything about it and to move me back Momentum.
I am customer success manager and to...think in an industry which offers exactly the same service but a company won't even try and retain a customer or find some value for them is quite hard swallow. I thought Tango was supposed to be a cheaper option in Victoria however this defintely doesnt seem to be the case. Back to Momentum I go.... Tango Energy Support <email@example.com> Sent: Wednesday, 20 November 2019 9:05 AM Subject: RE: Tango Energy Bill for Account 1659676
Very good company - much better than the major companies
Have had a great experience with Tango Energy since moving earlier this year (2019). Prices are far cheaper and customer service is far better. Give up on the major companies and run to Tango Energy (for electricity) as fast as you can. You will save lots of money and enjoy not having to get into disputes which will save you plenty of time!
Would give 4.5 stars, with the slight mark off given they don't offer gad but more importantly when they call they don't leave a voicemail message. Their practice is you call back after seeing a missed ...call but in this day and age of rip off practices, one simply cannot return every missed call. You should receive a text message with Tango's name on it asking for a return call rather than current practice.
No nonsense electricity
Cheapest electricity retailer. No nonsense with discounts or pay on time offers. Offers only one rate and it is the cheapest one out there. Great customer service over the phone and in my experience have been serviced by a customer representative in less then 10 minutes. Certainly will be going cross to them when the start offering gas.
My Experience with Tango is amazing so far. I have just signed up with them.
My Experience with Tango is great so far. I have just signed up with them. I have not yet received a bill from them. The staff were polite, happy, considerate and kind to me on the phone. It was easy to join up. I found that there are usually long waiting times when you ring to speak with them, unless you ring in the morning. Tango have a low cost fixed 12 month contract. I am not getting any type of reward for writing this review.
Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.
Electricity retailer par excellence
best company to have as your retail electricity seller. the best. they stick to what they promise. which is pretty big. No nonsense rates and fancy discount schemes that hide real costs. easy simple and the cheapest by long shot in the market. just go with them blindly dont even think about it.
- Verified customer
Best Rates and Great Service
Got a call 4 months back to switch to Tango from their Sales rep and as he explained that their is no discount but great rates, that attracted me to listen him further. I got great solar buy back rates. Looking forward for Tango to offer Gas soon too. Recommended many of my mates and all of them are happy with the switch to Tango.
Great to be with Tango!
Very happy with Tango rates and services... Would recommend anyone...no one could beat there simple and great rates on the current market. No dramas with pay on time discounts and all.. simple.. Keep up the good service! Would love to collect Gas in future if they do provide..thank you Tango
Good straight up energy provider, no bull
Been with Tango now for two years, nine months ago the bills stopped, fortunately I know about when they're all due, rang Tango and they said "oh we've sent it are you sure it's not in your junk folder" haven't got it I said, can you send it again. They did and I received this one OK, downside was it was due in 2 days, I asked for a week extension and was told I'd have to discuss this with their credit department. Bad customer service when I rang chasing a bill that I obviously didn't get! under the circumstances I would have thought an extra 7...days would have been fair particularily as we are aged pensioners. Tango suggested they change billing to another email address, I did and we are still getting our bills!! This tells me there was a glitch in their system.
Have been using Tango for 8 months now,and have been saving about $30 a month,mainly because of off peak rates which Lumo did not offer me and said if I wanted them I should have asked.No discount pay on time gentle reminder if late,not often and can monitor usage daily,up front with information at sign up.
Basic Company Gets Job Done, But
When I first signed up the operator provided incorrect details on the plan. Since I was familiar with the proper plan I queried her, she corrected the information and thanked me. Months later I discovered all my contact details were not correctly entered. The web portal shows use and billing and site information, but neither shows nor allows updating personal details (eg phones, payment details) and how to update automatic payment details is not obvious. One way is via a payment screen that does an immediate payment; not sure if the suppor...t staff can do it for 'next time' since I have not had to change it yet. I find the customer facing 'online support systems' very basic. That being written the call-in support is there, rates are sharp, and I recommend them noting they are owned by a Chinese company where profits ultimately flow.
Been with Pacific Hydro now Tango for over two years now and no problems. Really good simple rates, small increase at end of contract period and local call center. connecting solar was easy and quick.
Really great service
So my meter number did not align correctly with the property (not Tango''s fault) and consequently I had connected the wrong meter. Tango corrected this and connected the power the same day, so it was excellent service. Thanks!
Once good now not good
I am an electricity customer who has been with this company since 2015. ( recommended to another paying customer as well). They have made mistakes--record keeping wrong---- and accusing me of failing to do something.. They -- just now ---had to admit they sent out nothing by mail and had my details re my plan wrong, and, when I was on the verge of changing to another company they offered a sweetener that i appreciated ....until i found out other companies offer this item for free---- so they offer me nothing to make up for the misery that they caused. I see ageism here as they would not listen staring at my birth date ---i wonder.
Rocky Start with Tango
We switched from DODO to Tango a few months ago, it has been a rocky journey so far. It seems every invoice they send me has an overdue amount, and they never send me the original bill. I pay all my bills on-time, Tango is the only company that consistently send me bills only when they are overdue. Hopefully it gets better from here, otherwise I'll probably switch to another company with more consistent billing. However if they do improve, I will amend my review to a higher rating.
- Verified customer
Good customer service, unbeatable rates, no problems at all
Tango is awesome as far as an energy provider goes. No lock in contract, good customer service, simple payment and billing procedures, the lot! We've been with Tango for a year and couldn't be happier.
- Verified customer
Great customer service and competitive rates
Signed up to Tango after getting gouged by globird and their bad service.
Sign up via phone only was fine with me and the customer service was excellent and was made very easy to swap over to Tango.
I was signed up to the Home eSelect plan which is cheap for me and my rates are locked in for 2 years, so no nasty price rises until that time is up which is great.
All my bills so far have been cheap so i could'nt be happier!
On direct debit which make things easy for me and bills are sent via email.
Tango have great customer service and their call centre is in Melbourne which is a bonus!...Would recommend Tango to anyone.
Needs a website for signup
The signup is a little painful as it can't be done on a website. However, the customer service reps were very patient and eventually it got done. Very competitive pricing, bills are simple and clear, payment through Bpay no problems. Recommended.
Awesome and no drama energy provider
Changed my energy provider from AGL. The rates are so competitive that I cant believe im paying soooo much lesser. Fixed rate for 2 yrs from the date you sign up. No surprises or unnecessary discounts. No drama. Got prompt reply and support whenever needed. Keep up with the good work!
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Questions & Answers
I note that one customer says "very disappointed that there customer portal is not fully functional"
Being a future solar power customer and wanting to watch the useage etc, what does Barry mean? Does it mean you can't monitor it yet through Tango? Wendy
does tango provide gas connection as well?
Hi Pret, Not sure I did read on a Google search that they will at some stage. The best thing is to give them a ring o 1800 010 648, the good thing about this is they are in Victoria, not some far flung country who knows where.
Hi pret they don’t have a gas connection at the moment. I just moved to globird energy which I found the cheapest and had a good rating on product review give them a call till tango sort it out and come in the gas market
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