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Tango Electricity

Tango Electricity

3.5 from 71 reviews · View Statistics

Reviews

  • Transparency
    3.1 (37)
  • Customer Service
    3.3 (42)
  • Rates and Fees
    3.5 (41)
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Lisa M.

Lisa M.Western District, VIC

Outstanding Customer Service

published

After being a loyal Origin customer for 10+ years, I moved to Tango Energy based on great prices and good online reviews. From my first phonecall, to every phonecall subsequent, I have spoken to friendly professional, local staff who have taken time to listen and help. When my credit card number changed, they proactively telephoned me. When my tariff changed recently, they took the time to explain the reasons and talk me through my options. While they may not be the cheapest provider (although not far off), their customer service is outstanding and worth paying a little extra for.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Not a good system or customer service

published

As good as their electricity rates might be, the customer service is not good at all, they dont email ur invoices on time always delayed, i left and came back to tango, turns out they opened two accounts for me so i had to pay 2 “final bills” and they confused me so much.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Nurspc

Nurspc

  • 2 reviews
  • 2 likes

Unexplained price increase!!

published

Price increased after 12 months by around 20-25% which from someone who pays 2.5-3k per year is huge. Rang up customer service and no one offered any deals and just didn't give a hoot (poor customer service). They basically wanted me to leave. So I will be switching

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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balrat

balratCentral Highlands and Goldfields, VIC

  • 6 reviews
  • 2 likes

Unexplained Price Hike!

published

I have been very happy with Tango - but the recent price increase in the the off-peak rate from 13.2c Kwh to17.82c Kwh - a whopping 34% increase, has left me bemused and annoyed. The supply charge and peak hour usage rates have increased but only marginally. Yet again I have to go through that tedious process of comparing suppliers - I would rather stick with Tango but inexplicable rate increases like this don't encourage loyalty!

Incentivised ReviewNo
ServicesElectricity
GOOSE

GOOSEGreater Melbourne (Outer), VIC

  • 7 reviews
  • 7 likes
  • Verified customer

Very Expensive no solar discount

published

I changed my power from lumo to tango and had solar fitted before i went with tango put on my roof and was told it was all connected so i got my first quarter 3 months bill i was charged full bill more than lumo called ombudsman tango called but sent another bill with an extra $70 on it said new charges but does not say what for i said what about my solar they said was not connected but i sent the paper work with the date on it saying it was connected we have a smart meter why do i have solar power is not connected will never use Tango again

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Amarjeet

AmarjeetGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Too expensive

published

Worst experience with it!!! My bill is 3 times higher than last energy provider.
It is horrible experience with them it's better to find someone different energy provider. Customer
service is totally frustrating.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Truth teller

Truth tellerGreater Melbourne (Inner), VIC

BEWARE! Breach of privacy and credit practices!

published

Tango energy engages in ruthless and underhanded privacy violations where your Information is sold to third parties. They breach credit compliance practices and abusive privilege when you agree to their terms & conditions. AVOID! AVOID! AVOID!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Rad W.

Rad W.Victoria

  • 4 reviews
  • 8 likes

Sloppy and disorganised, they will cost you money

published

So I signed on for a monthly plan, my bill was issued 3 monthly, when i called to resolve this they told me it was fine, it never was. I called several times and still got the same response until i switched to another plan.

Now they have reissued a bill, okay fine. But at the same time they have issued a new bill, which includes the old bill, as well as inaccurate gst charge (concerning) that is too low. And their website says a different amount due for the reissued bill.
They are unprofessional, not worth the hassle at all. I will be paying the fee and jumping to somewhere else.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Deeman88

Deeman88Greater Melbourne (Inner), VIC

  • 4 reviews
  • 4 likes
  • Verified customer

Not the cheapest anymore but still very competitive rates

published

I was really happy with Pacific Hydro (Tango Electricity previous name) for the past few years until they changed to Tango, there was been constant rate rises and there was another one only a month ago. Pacific Hydro had 24 month contracts where you can guarantee there wouldn't be any price hikes during that time. But Tango Energy does month to month contracts so prices can go up at anytime but they let me know the month before about a rate rise which was nice of them to give me a heads up.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Rory McGinty

Rory McGintyGreater Melbourne (Inner), VIC

This Company is Chinese owned.

published

There are many Australian owned energy providers that should be considered before this one.
I have found Momentum energy really good to deal with & my energy bills are lower than the ones I’d get when I was with Origin.

Incentivised ReviewNo
ServicesElectricity
MARIO

MARIOmelbourne

STAY AWAY....

published

STAY AWAY....The most unprofessional company I’ve ever had to deal with .
They could not give a .....
...TANGO if you want to continue losing more customers...keep Lisa employed with your company.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Aqib

AqibGreater Melbourne (Outer), VIC

  • 2 reviews

WORST CUSTOMER SERVICE

published

probably the worst customer service experience i ever had in my life.
Every department give you misleading false information just to sell you high cost energy plan.
Cheap rates but if you ever have to interact with their customer support team then GOODLUCK!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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G_S_S

G_S_S

  • 2 reviews

Good rates, great service

published

Been with Tango for residential electricity in Vic for about 12 months having come across from a large market player. The switch process was easy, with good communication throughout.
Whilst larger providers have apps for payments, usage, etc, Tango has same functionality just via a web browser. The only improvement would be to allow viewing of hourly usage not just 24 hour periods.

Given electricity is electricity, the key is how do they respond if you have an issue. Well, my experience has been great. Had to contact them with an issue not caused by them and the service was faultless. Eased my concerns. I know this review sounds glowing but Tango seem to be pretty good so far.

Transparency
Customer Service
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Incentivised ReviewNo
ServicesElectricity
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Short Changed

Short ChangedGippsland, VIC

  • 2 reviews
  • 2 likes

Price rise during corona virus?

published

Received Tango email ...14 days notice of price rise. Extremely inept decision to increase pricing in middle of shutdown /job losses /pandemic. But $$$ come first I guess. Shame. Clearly loyalty counts for little in today's world.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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FONG

FONGAustralia

  • 2 reviews
  • 1 like

Great and simple rate

published

I have been using Tango for 2 years without price increase. Recently we received email advising the rate will increase but when we rang them up, they introduce another great plan to us. I would advise other customers try to check Tango website and tried to ring them up, they can always advise a very good rate. Don't stop using Tango by just receiving the rate increase email !!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Rosemary N

Rosemary NAU

  • 7 reviews
  • 10 likes

Raise price exactly after one year for no reason

published

Switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my rate 25% during a very difficult time when we are all facing a pandemic. Disgusting behaviour. I will switch to another one.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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SilverGhost

SilverGhost

  • 15 reviews
  • 18 likes

From Rooster to Feather Duster

published

I switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my bill by 23%. There are cheaper retailers, so I'm switching.
This is similar behaviour to my previous electricity retailer.
Seems you have to switch retailers each year or less to avoid being ripped off.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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standupforyrrights

standupforyrrightsGreater Melbourne (Inner), VIC

  • 6 reviews
  • 5 likes

Price Gouge

published

In Victoria, Tango Energy have this month increased our power rate from 17.85c to 25.74c. A clear 44% price gouge. When asked why they are now one of the middle to most expensive, from being cheapest, they cannot explain. Slow replies even after complaint thru EWOV ombudsman

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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paul e

paul eMELBOURNE

RATE INCREASE

published

I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Thayyil V

Thayyil VGreater Melbourne (Outer), VIC

  • 8 reviews
  • 14 likes

Very Annoyed And Disappointed

published
Transparency
Customer Service
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Incentivised ReviewNo
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Questions & Answers

Adam

Adamasked

Is the call center in Australia?

No answers
JOHN B.

JOHN B.asked

when will you also supply gas to Victoria?

No answers
Helen

Helenasked

When were your rates last changed and when are they likely to change again

1 answer
paul e
paul e

Hi Helen. The rates will increase. As mine now have. Tango are no longer cheap. They increase at the end of your term. I will now be moving to Elysian Energy. Rated 1, for price. I was going to be on about 21c kwh, incl gst, but can get that down to 19c kwh, with Elysian Energy. Just check Tango's current rates. You have to keep an eye on it, as it always changes.

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