Tanstella

So disappointed in this product. Finally I got to put it together but the bar that holds the 2 legs does not hold - 2 other people tried for me but simply couldn't . The upper part seems sturdy enough. Going in the next council clean-up. Show details

Worst customer service ever, no answer to emails, no reply to request, definitely never recommend this business. My order was delivered to wrong address and no answer or solution.

Have recently purchased both blue and green cotton bathroom towels and am very pleased with the quality and price Thank you Tanstella Show reply

The colour was perfect and I was happy to realise they weren’t flat pack. However they are really flimsy which is somewhat disappointing. Delivery was wuick

Easy to order took longer to receive than I thought but it was the worth the wait easy to set up and super comfortable I slept well from the first night happy customer Show reply

Products were as shown on the website. The chairs I ordered were in stock and were shipped quickly. They are great we are very happy with them. The fire pit we ordered said ETA was in 2 weeks. That then changed to over a 6 week wait which was very frustrating as we needed it earlier. Happy with the product though now the fire pit has finally arrived it’s all exactly what we purchased.

Ordered Saturday night and was delivered quickly on Wednesday although I am in Melbourne so interstate may take longer. Came wrapped in a box, easy to unwrap and the mattress self inflates. Is sturdy as I am 100kg plus and very comfortable, would recommend and buy again, although I have a queen base and bought a double so also recommend to check your measurements first before buying. Show reply

This chair arrives in pieces!!! And I mean pieces- million of them and it will now cost me a lot of money to get someone to have to build the chaired for all the wood they just send in three boxes!! What a rip off!! I do not recommend this product at all!! I also ordered white and the quality of the timber is absolute rubbish! Cheap and nasty

Yet to receive the item. Hence wouldn’t know the quality of the product. On paper looks good but have to wait till l actually use it during my camping trip next weekend Show details

Mop did not work and they are impossible to deal with. They do not stand by there product. After many e mails they still have not helped me. Would never buy from them again

The Tanstella free standing heated towel rail arrived promptly in secure packaging and was simple to assemble. When using the product, it dried the towels thoroughly and even heated the whole room making it lovely to use the towels again next day. Overall very happy with it. Show details

Purchased december 19 2025,didnt use mower trailer till early this year,used 2 times the wheels came away from the axle,comtacted company they said theyd send out another set of wheels, i said no that wont fix the problem id like a refund,they took well over a month to organise a courier, its been well over a month again still lying to me and no refund,item has about 6 mths left in its warranty, absolutely disgusting customer service. Show details

UPDATE TO REVIEW: The seller responded and agreed that the indication of “Australian” was unclear, and they have removed the item from sale. My review stands as it appears to me that the way they promote their site and products (ie; she’s all Aussie mate) is systemic. Additionally, there was no response about the delivery debacle, nor the… Read more

authenticity of the product - I’m looking for a natural product, cotton and beeswax, the supplied product is definitely not as advertised. So, they have no product control - because they are just a fulfilment company.

After their response, I’m more convinced than ever to never use them again.

ORIGINAL REVIEW: Lots of references on this site about “Australia” and “Australian”, but my experience is they are just a fulfilment company for China, no different to Temu. Item did not have the full address that I supplied, so spent two days tracking it down (luckily I found it at a nearby business). The item looks like what I ordered, but falls short on authenticity - the product is a beeswax bread bag, with none of the familiar look, feel or smell of beeswax. If only I had known. Never again.

When purchasing the product through the Tanstella website it showed in stock and ready to ship. This was purchased in plenty of time for an Easter gift, however I have only just received it today being the 9/5, the only communication received was when I reached out numerous times for a update.

1 Star — Order Paid, Not Dispatched, No Communication I placed and paid for an order (A$309 for a greenhouse) with Tanstella last Friday, and unfortunately my experience so far has been very disappointing. According to their own shipping policy, orders are supposed to be dispatched the next working day after payment. However, nearly a week later,… Read more

the tracking (via the Shop app) still shows “waiting for details”, which indicates the item has not even been handed over to a courier. I have attempted to contact Tanstella multiple times through their available channels and have received no response whatsoever. At this point:

The item has not been dispatched Tracking has not updated Customer service has been completely unresponsive

This raises serious concerns about their reliability and whether orders are actually being fulfilled. I would advise potential buyers to proceed with caution until the company improves its communication and fulfilment processes.

I would give zero stars if possible. Firstly the delivery company left the goods on display for someone to take in our driveway across the garage doors. We couldn’t access our garage due to where they’d been left when we got home. We contacted Tanstella and were told that they couldn’t do anything about it as that was the delivery company not… Read more

them. In hindsight we’d probably be better off had the goods been taken as whatever chemicals used to treat the bed caused my daughter to have an allergic reaction and she has been to see our GP as well as to the hospital ED twice. After 10 days on medications and nothing working it was suggested she not sleep in her new bed for a week. Guess what that worked and thankfully she’s finally better with another new bed from a reputable store.

[Content Removed] business. False and misleading advertising, I have reported them to the ACCC. Never trust businesses that only show positive reviews on their products, because they continually delete the negative product reviews on their website. But you can see the truth here, since they can't delete these reviews. Very unethical business.