Team Global Express

First time using since the rebranding so I looked up reviews and saw they were overwhelmingly negative, this had me very concerned about my parcel. However they were absolutely fantastic, had my item picked up and delivered from the other side of the state in almost exactly 24 hours!, parcel was in perfect condition as well Thought I’d leave a… Read more ·  2

review as most people who have a good experience don’t leave one, and thought it could ease some people’s concerns.

I have footage of the driver just throwing my package out the window of his van onto my front yard yesterday afternoon. Didn't even get out of his van. They are lights he was delivering. I need an email address to to customer complaints to show them. I have contacted my solicitor. Show details

I would give negative stars if possible for this pathetic delivery. Absolutely no excuse for this delivery. Lazy. Show details

If Your Goal is Frustration You Deserve a 5 Star Rating - and quite frankly that's the ONLY way you would ever get it. Amazing experience — if you enjoy missed deadlines, broken promises, and surprise parcel limbo. My order arrived in two parts, due Jan 10. I contacted TGE on Jan 9 (since it was a Friday and I knew the package would not be… Read more

delivered on a Saturday) to check if I needed to be home to sign for it and was cheerfully informed the parcel wouldn’t arrive that day cos they were 'too busy', but I definitely needed to be home to sign for it. SURPRISE: part 1 showed up that day — no notification, no signature taken just a magical materialization at my gate.

When part 2 is not included I ring to find out where it is??? Am promised it will be delivered Jan 12. Then “the 13th.” Then "the 14th." Then “someone will call.” Then radio silence. I spent days at home waiting for a package I had to sign for while TGE performed their Houdini routine. The seller even reshipped the missing half but couldn’t use another courier because apparently logistics bow to cosmic rules about box size. God only knows when and if that will ever appear.

Jan 19 — “out for delivery” notification. Doorbell camera footage shows the driver looking directly at the doorbell, deciding then instead to force open the hydraulic arm electric gate and jam a nearly 30kg parcel through it, then drive off without ringing OR asking for a signature. The house door was open. We were home. But why be conventional?

I’d give negative stars if I could — but apparently the system only allows a single, lonely star. So here’s your one-star review: zero communication, zero accountability, and a high chance of property damage. Bravo, TGE. I’ll be posting this everywhere I can.

And TGE I notice that you respond to the complaints. I imagine that's a full time job for one or more of the employees!! That said if you are going to write the same response to me that you have written to all the other complainants, save it for someone else. I am not interested in your direct copy and paste of a message that does nothing to deal with the issue. If you have something of interest to write then I will be very very interested to hear it! But I imagine it will be crickets.

You lot should be ashamed of yourselves. You're a complete joke - but not the funny kind of joke.

NB: Video doorbell footage attached showing exactly what I have written here is factual.

I’m very disappointed with this delivery service. My package was misdelivered. The proof of delivery photo was clearly not my doorstep, so I had to investigate on my own. Eventually, I found out the package was left at my neighbor’s house. When I checked with my neighbors, they said they never received the package. Then, I reported and I was told… Read more

to wait 48 hours for an investigation. However, until now there has been no update or response at all.

I’m extremely disappointed with the service provided by Team Global Express. I usually avoid writing negative reviews, but after this experience, I felt it was necessary to share. I paid for a priority delivery service, expecting timely and reliable delivery. However, it has now been over two weeks, and I still haven’t received my package. I’ve… Read more

made multiple calls to your customer service, and each time I’ve been told, “Your package will be delivered today.” Unfortunately, that promise has been broken repeatedly.

This level of service is completely unacceptable, especially for a premium delivery option. I understand that delays can happen, but consistent misinformation and lack of follow-through are inexcusable.

I sincerely hope Team Global Express takes this feedback seriously and improves communication, accountability, and delivery reliability moving forward.

This company is absolutely disgusting for it attitude and it's freight delivery. Have been holding my freight in their depot for 7 days now when the delivery address is only 30 minutes away. No one will talk to me even on chat. Try to never use these people Show details

Extremely disappointing service from Team Global Direct. After nearly two years, I finally managed to purchase the Jumbo Zimomo Labubu, only to have the delivery handled by Express Team Global. I was home at the time of delivery, yet no attempt was made and nothing was delivered. Two days later, I received a message advising me to collect the… Read more

parcel from a location almost an hour away, despite there being a local hub just minutes from my home.

As a result, I was unable to collect the parcel, and it was eventually returned. It is incredibly frustrating that customers have to rely on such unreliable delivery services, particularly for high-demand items that are already difficult to secure. It is disappointing that POPMART partners with delivery providers that create this kind of experience. After finally managing to obtain a Labubu, losing it due to poor delivery handling is extremely disheartening. Disappointed, to say the least.

Hopeless quick to take money but won’t send the product, I have now spoken to 4 different people and they all give you a nonsense story Show details

If I could give less than one star, I would. Team Global Express lost one order I placed with Officeworks for almost a month. Weeks of "it's in our warehouse" "oh no, we don't know where it is" "sorry can't tell you how this happened". Ended up cancelling the order and getting a refund ... and *then* TGE managed to find it and tried to deliver it… Read more

twice. Last week I placed an order with Big W. Today it was delivered - by dumping it over the fence on to the grass. The gate wasn't locked, just loosely held shut with a bungee cord - anyone with half a braincell could have figured out how to open it but apparently that's too much to expect from TGE. Couldn't even have been bothered to walk it up to the front door (despite Authority to Leave specifically stating "Front Door" - or even leave it on the CEMENT PATH on the other side of the gate. Honestly can not NOT recommend them strongly enough.

Very disappointed on these guys... I'm waiting urgent medical parcel it has to be delivered to post office... And these guys sent me a SMS 06:59am that delivery unsuccessful.... But post offices are closed that time.... Are your driver's on drugs ? None of your website chats work and phone numbers either... What the hell are you ? Corruption hub ??? Show details

I paid for express/next-day delivery with The Iconic on 1/2/26 (Sunday), with tracking clearly stating delivery by 3/2/26. While I understand delays can occur, as of 4/2/26 the parcel had still not been delivered, and the tracking information and customer service advice provided were inconsistent and implausible. On 4/2/26 at midday, I contacted… Read more

customer service as the parcel had remained scanned at “Botany” (which I was later told is the name used for Broadmeadow depot) for an extended period with no meaningful updates. I was advised to “wait and see” if it was scanned at Gosford depot, which is in the opposite direction to the delivery address. I was then told the parcel “should be delivered on Friday,” despite no updated ETA or explanation. Which is disappointing given this was a paid next-day service.

After The Iconic followed this up on my behalf, I received a text at 14:17 stating the parcel was “out for delivery.” The scan location, however, was a Sydney postcode approximately four hours from my delivery address. Around 25 minutes later, another update stated the parcel was “unable to be delivered” due to a “vehicle breakdown,” again scanned at the same Sydney location.

These tracking events do not align with real-world delivery logistics and strongly suggest inaccurate or false scanning. Overall, this experience falls well below the standard expected of a large global express delivery company, particularly for a paid express service

The driver did not attend my property was waiting at the door in regional South Australia now I have to wait till Monday to get my phone it takes 1 business day to process collection from depot this company is a joke do not use Thomas balalis Show details

Unacceptable service, customer service was horrible ending the chats so they do not have to deal with customers. Leaving items at the front gate for anyone to steal instead of going down a normal driveway to the door. Will avoid this company at all costs. Show details

They posted one parcel out of the two. Spoke to their team via chat because its too hard to contact by phone. I asked them to look for the missing parcel and contact the Adelaide Depot direct. They said they couldnt and closed the chat. Show details

I would like to sincerely thank your team for the excellent service provided in the Gold Coast Broadbeach area. My parcel was delivered promptly and with great care. The delivery driver, Caio, was exceptionally polite and helpful—he kindly assisted me with my package and ensured everything was handled with professionalism. I was especially… Read more ·  1

impressed by how neat and well-organised the back of his vehicle was. Caio also called ahead to politely ask if I was available to collect the parcel, which I truly appreciated. During the short wait, I received timely notifications from your team, keeping me informed every step of the way.

This level of service is rare and deserves recognition. I will definitely be recommending your company to others. Fast, reliable, and customer-focused—thank you for such a positive experience.