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Techbuy
2.3 from 161 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (7)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    2.3 (6)
  • Warranty Claim MadeYes (0) · No (11)
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Jason

JasonSouth-Eastern Region, NSW

No sign of support

published

Just letting you know, don't expect any real support for faulty products, I am still waiting for a response after submitting request to return new headphones that didn't work, You have to fill a form to get a RA = return authorisation. This never comes.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Absolutely awful, they list items they don't have in stock just so they can steal your money.

published

They list items they don't have in stock, then make you jump through hoops to get it back.
Website is ugly and outdated.
I think it's a scam considering other people are having the same issue - they basically borrow your money without your consent, until you can get it back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedEdifier R1850
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angry customer

angry customerSydney, NSW

  • 2 reviews
  • 1 like

Doesn’t follow instruction and bad communicator

published

I paid a little bit extra for product to be shipped by courier, so it doesn’t take as long but they sent by Auspost. I wrote complains email and never herd back from them

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Very poor communication and no care factor

published

would absolutely not recommend this company. They are happy to take your money and not clearly state the product is unavailable with no end sight of getting the product in. After I ordered and paid for my printer and cartridges (another website...they have been dispatched already). I get an email hours after the order went through to say no stock!! When I phoned all they could do was blame their initial lack of clear communication on COVID. COVID is not responsible for clear communication upfront to consumers. Now I have $200 worth of cartridges and no printer

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
ubetternot buy from this

ubetternot buy from thisMetropolitan Adelaide, SA

This is true like other comment Terribly thieft

published

They selling the item that out of stock that they can not give expect time of delivery that I can never received for forever. Please do not buy from this techbuy if I was not buy from this techbuy I probably received the item I wanted to have. You stole other time and give them a hard-time.

Incentivised ReviewNo
Warranty Claim MadeNo
Product Purchasedcoputer parts
KathyG

KathyGSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Good Price and Great Service

published

Easy search engine. Found the keyboard I was looking for. Compared prices. Was the best price including delivery. Bought it through PayPal On Tuesday pm. Keyboard delivered on Thursday. Great Service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBrydge 10.2
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Maggie

MaggieHunter Region, NSW

  • 4 reviews
  • 4 likes

Impressed!

published

We purchased an expensive video card from Techbuy on 25th April, and read the reviews AFTER. We spent the next week worrying that we had done the wrong thing, but on 1st May we got an email advising us that it had been sent. It arrived on 6th May, and THAT with the mail delays we are experiencing at the moment. We can't understand the problems others have had, because we couldn't fault them or the product, which we have had installed and it works very well.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedGigabyte video card
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Yellafish

YellafishAU

  • 10 reviews
  • 4 likes

Dodgy as

published

They took my money for a product and I didn't hear anything for over a week. It was up to me to chase them up, and when I did they didn't have the product in stock. Very shonky. Can't recommend them.

Incentivised ReviewNo

Con-Artists!! Beware and head the warnings!

published

Ordered an item that said it was in stock in December, however after weeks of waiting and chasing up, they eventually got back to me saying it wasn't in stock and had to be ordered in. Still weeks later and nothing. It's now almost mid January.
I have to escalate it.
No idea on their stock levels with no concern for updating their website to match. Over priced items which can be found with $20 differences. Elsewhere. Non-existant customer service. I've had companies in Western Australia ship to me faster than these guys who are just a state away.
Don't ignore the warnings like I did. Gave them a chance only because they were the only ones that had stock, apparently.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Terrible Service. Refuse to refund money or reply to emails.

published

After ordering a cpu they advertised on their website I got an email saying they couldn't get it and offering a different model. I asked for a refund and they just stopped communicating. A week later no refund and no reply to any email asking about it. I had resort to opening a claim to get my money back.
Absolutely disgusting.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Charlie M.

Charlie M.Greater Melbourne (Outer), VIC

Awful, do not buy from them

published

Ordered iPad, 2 weeks of emails and it's still not been dispatched. Poor coms hopeless service and still don't know where my iPad is. Emailed to ask for refund and no reply. Avoid

Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple iPad (5th Generation) Wi-Fi
Craig D.

Craig D.Perth, WA

These guys are the BEST !!!

published

Interstate delivery in less than 43 hours BEAT that !! 1 x Lenovo 80VV00F0AU MIIX 720 Convertible Tablet - Core i5-7200U, 12.5" QHD Touch+Pen, 16GB RAM, 256GB SSD, W10 Pro, Black, 4 Cell - @ $1,253.35
Saved around 600+ on any other retail available
Would never use anyone else 100,000%

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLenovo Yoga 720
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Daniel

DanielFlorence

They seems criminals, not sellers.

published

Asked for availability of item, they reply they got it. I payed 13th December 2018 then on 14th they mailed me the item was not available. I payed 1297 au dollars.
After my complaints about that and their total absence of professionality i asked for a fast refund because i needed those money for another purchase.
They never replied.
I opened a debate to them on Paypal and since today 03/01/2019 they didnt replied me to a simple confirmation of the refund.
Criminals. Just criminals. They must close that indecent protobusiness. They pretend to be sellers but they are just criminals. I hope they are criminals. If not, as sellers, they totally failed and are incompetent.

Andrea W

Andrea WMelbourne

Cold low life robbers!!! Lies to say item in stock 3 months later nothing!!!

published

Beware beware beware do not buy from these liars & cheats. They hold people's money for months then nothing!!! The day l placed the order l was told it was in stock. The next day when delivery was suppose to take place they said it was not. 3 months later nothing!!! Useless waste of time!!!

Stephen

Stephen

  • 4 reviews
  • 9 likes

Poor service and hidden charges.

published

I ordered and paid for a product with the postage. After 2 weeks of not getting it, I E-mailed 3 times to ask for the tracking number. No response (poor service). I just called them and they wanted another $10 for releasing the product and because the order being under $70. I don't like hidden charges, or poor service, which others have reported.

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John

JohnSydney

OK not quite next day - but within the week delivered to me

published

Techbuy was cheapest I found on the weekend when I placed the order.
order confirmation was on the Wednesday
Delivered via Australia post arrived Friday.

I was not in a hurry as such and it was what I wanted at the cheapest price so 4stars

Service is questionable

published

This company is a joke. Their auto-response to an email enquiry says "within 1 business day" and it's now been 7 days. I come from a customer service background and this is pretty poor. Looks like they're too lazy to check their email. Why have that option then? I wonder what their face-to-face service is like?!
Looks like I'll be spending my $200 elsewhere. Get your acts together TechBuy.

Same as other people wont fill orders

published

No communication will not fill orders cant even be bothered to ring their supplier bad service no products in stock false advertising take it off the website if you dont have the stock what are you scammy dropshippers?

Not recommended

published

Order was taken than they advised that items are not available. I asked them to provide alternatives or refund. however, no responses, No alternatives, still no refund

Don't expect this company to cover malfunction under warranty

published
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Questions & Answers

leon y.

leon y.asked

Techbuy

Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?

No answers
husskee

husskeeasked

Techbuy

be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed

1 answer
Jason
Jason

Yes I got screwed also still waiting for my money back after sending the product back over a month ago, + I had to pay to ship it back

sue c.

sue c.asked

Techbuy

Confirmation you cancelled order so why you still sending it out?

1 answer
husskee
husskee

i refused to order after making the phone call and seeing these reviews were correct

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