Techbuy

Product Ordered, Product Delivered – I ordered a few bulky items that are hard to source in Australia and Techbuy were cheaper than international sellers and delivered within 2 weeks of ordering. The packing looked like it came direct from manufacturer with my Techbuy invoice found inside. My only complaint would be the poor tracking info provided through CouriersPlease. I would recommended paying extra and using StarTrack express.

The worst website ever – Everyone who purchases is credit card is a fraud according to them. They will email you and let you know that too! Then when you prove them wrong they block your emails and going near their website. Avoid at all costs. They charged my credit card 3 different times (for 1 order) and only refunded 1of the purchases. Still $3000 out of pocket Show details

No product and no refund – Their website stated a product was in stock. After I ordered and paid I received an email that it was actually out of stock. Cancelled the order. Ten days later they have not confirmed cancellation or processed my refund. Do not even respond to emails. Will never use them again.

A++ All round – Dont't know what certain reviewers are on about, Perfect transaction ... best price I could find, quick delivery, great communication.... as I was worried after reading reviews ..... had no issues at all A++ communication ..... even gave me biscuits in the box ( weird but they were actually pretty good) HAPPY RTX3070 owner when no body has stock

Excellent price and prompt delivery – After ordering my ViewSonic projector I received a weird email requesting confirmation of my identity. Maybe they were just being cautious but I have never had that before. So I read a few reviews and that made me very wary! However, I am pleased to report the projector arrived within 4 days and the price was very good. No complaints at all. Show details

Good Price and Great Service – Easy search engine. Found the keyboard I was looking for. Compared prices. Was the best price including delivery. Bought it through PayPal On Tuesday pm. Keyboard delivered on Thursday. Great Service. Show details

This is a scam sit no question about it – They are selling items that are not in stock very cheap, they are looking for people who pay in a way that that they can keep your money, use pay pal or zip then you have an Avenue of getting money back, just scammers playing the numbers.. Show details

Horrible service and cheated me out of money – Terrible customer service. RMA'd a product told me they gave me credit to get a replacement and gave me a code to use in check out. there was no place to use it, not even comments. they never replied to emails. I thought maybe there's a final comment place at the final section of checking out.. but that was just you have purchased the item and so… Read more

spent more of my money on another. I immediately tried to contact them to tell them to cancel it I don't want to spend twice the amount of money for a single item. They sent the item out I received no reply to anything. so they kept my money and the 1st item and i paid a second time a for a single item.. still to this day.. no contact or anything. I built my 1st ever computer with this company over a decade ago and they were flawless. They have become so difficult and unreliable with the complete opposite customer server. I couldn't believe it. I recommend just staying clear. Quite dodgy these days. The RMA process was difficult in itself and I think I just got lucky that the person felt like replying to my request that one time.

Insanely slow service - never replies to emails – Had to call to confirm ID before they send something. I called and confirmed. Then two days later noticed no progress on my order, called again (same guy) and they told me they needed me confirm ID...despite doing so two days earlier. Waited days and a couple weeks for my order, and it never even updated on the website. I emailed and emailed and… Read more

got no response. I called and they didn't care about updating me on any progress beyond 'we have to order your item'.

Cancelled over the phone in an instant (the only easy part of the process - don't cancel online, do it over the phone) and then bought and picked up the same item from Mwave in 15min. Techbuy never again

No custer importance aware bad and arrogant customer service – I had bought a graphic card from them and piad using the debit card online then called them to check my order status and found that they void the order then asked me to do bank transfer after 3 days when the money refunded back I made the bank transfer and then they canceled the order after they got my money. Show details

Robbers – Ordered 2 sticks of RAM back on the 18th December and paid priority freight to WA. After a month of waiting, still nothing, Rang them spoke with (J) and quoted Order number. Was told ill get straight back to you . I said so your going to call me straight back. The answer was yes. He couldn't get off the phone fast enough. I still wait. E-mailed them no response. Just don't use this shonky business.  Show details

Don't use, another online seller who doesn't understand customer service! – I purchased some speakers online - it said ships within 1-3 days. A week (7 business days) later when I rang to check why my items hadn't been shipped, they stated they weren't in stock and would take 2-3 weeks. I then asked why that wasn't stated online and I got a gobful of excuses on how shipping works! I merely replied it is disingenuous NOT… Read more

to display such upfront before I purchased the item, I stated I wasn't happy and I asked for a refund. I'll pay them them respect for at least having a number to call, answering the phone and having some sort of a go at dealing with my complaint (albeit a bit pathetically) ...and they did process the refund straight away. Otherwise it would have been 1 star!

No sign of support – Just letting you know, don't expect any real support for faulty products, I am still waiting for a response after submitting request to return new headphones that didn't work, You have to fill a form to get a RA = return authorisation. This never comes. Show details

Absolutely awful, they list items they don't have in stock just so they can steal your money – They list items they don't have in stock, then make you jump through hoops to get it back. Website is ugly and outdated. I think it's a scam considering other people are having the same issue - they basically borrow your money without your consent, until you can get it back. Show details

Doesn’t follow instruction and bad communicator – I paid a little bit extra for product to be shipped by courier, so it doesn’t take as long but they sent by Auspost. I wrote complains email and never herd back from them Show details

Very poor communication and no care factor – would absolutely not recommend this company. They are happy to take your money and not clearly state the product is unavailable with no end sight of getting the product in. After I ordered and paid for my printer and cartridges (another website...they have been dispatched already). I get an email hours after the order went through to say no… Read more

stock!! When I phoned all they could do was blame their initial lack of clear communication on COVID. COVID is not responsible for clear communication upfront to consumers. Now I have $200 worth of cartridges and no printer

This is true like other comment Terribly thieft – They selling the item that out of stock that they can not give expect time of delivery that I can never received for forever. Please do not buy from this techbuy if I was not buy from this techbuy I probably received the item I wanted to have. You stole other time and give them a hard-time. Show details

Impressed! – We purchased an expensive video card from Techbuy on 25th April, and read the reviews AFTER. We spent the next week worrying that we had done the wrong thing, but on 1st May we got an email advising us that it had been sent. It arrived on 6th May, and THAT with the mail delays we are experiencing at the moment. We can't understand the problems… Read more

others have had, because we couldn't fault them or the product, which we have had installed and it works very well.

Dodgy as – They took my money for a product and I didn't hear anything for over a week. It was up to me to chase them up, and when I did they didn't have the product in stock. Very shonky. Can't recommend them.

Con-Artists!! Beware and head the warnings! – Ordered an item that said it was in stock in December, however after weeks of waiting and chasing up, they eventually got back to me saying it wasn't in stock and had to be ordered in. Still weeks later and nothing. It's now almost mid January. I have to escalate it. No idea on their stock levels with no concern for updating their website to… Read more

match. Over priced items which can be found with $20 differences. Elsewhere. Non-existant customer service. I've had companies in Western Australia ship to me faster than these guys who are just a state away. Don't ignore the warnings like I did. Gave them a chance only because they were the only ones that had stock, apparently.

Terrible Service. Refuse to refund money or reply to emails – After ordering a cpu they advertised on their website I got an email saying they couldn't get it and offering a different model. I asked for a refund and they just stopped communicating. A week later no refund and no reply to any email asking about it. I had resort to opening a claim to get my money back. Absolutely disgusting. Show details

Awful, do not buy from them – Ordered iPad, 2 weeks of emails and it's still not been dispatched. Poor coms hopeless service and still don't know where my iPad is. Emailed to ask for refund and no reply. Avoid Show details

These guys are the BEST !!! – Interstate delivery in less than 43 hours BEAT that !! 1 x Lenovo 80VV00F0AU MIIX 720 Convertible Tablet - Core i5-7200U, 12.5" QHD Touch+Pen, 16GB RAM, 256GB SSD, W10 Pro, Black, 4 Cell - @ $1,253.35 Saved around 600+ on any other retail available Would never use anyone else 100,000% Show details

They seems criminals, not sellers – Asked for availability of item, they reply they got it. I payed 13th December 2018 then on 14th they mailed me the item was not available. I payed 1297 au dollars. After my complaints about that and their total absence of professionality i asked for a fast refund because i needed those money for another purchase. They never replied. I opened a… Read more

debate to them on Paypal and since today 03/01/2019 they didnt replied me to a simple confirmation of the refund.

Criminals. Just criminals. They must close that indecent protobusiness. They pretend to be sellers but they are just criminals. I hope they are criminals. If not, as sellers, they totally failed and are incompetent.

Cold low life robbers!!! Lies to say item in stock 3 months later nothing!!! – Beware beware beware do not buy from these liars & cheats. They hold people's money for months then nothing!!! The day l placed the order l was told it was in stock. The next day when delivery was suppose to take place they said it was not. 3 months later nothing!!! Useless waste of time!!!

Poor service and hidden charges – I ordered and paid for a product with the postage. After 2 weeks of not getting it, I E-mailed 3 times to ask for the tracking number. No response (poor service). I just called them and they wanted another $10 for releasing the product and because the order being under $70. I don't like hidden charges, or poor service, which others have reported.

OK not quite next day - but within the week delivered to me – Techbuy was cheapest I found on the weekend when I placed the order. order confirmation was on the Wednesday Delivered via Australia post arrived Friday. I was not in a hurry as such and it was what I wanted at the cheapest price so 4stars

Service is questionable – This company is a joke. Their auto-response to an email enquiry says "within 1 business day" and it's now been 7 days. I come from a customer service background and this is pretty poor. Looks like they're too lazy to check their email. Why have that option then? I wonder what their face-to-face service is like?! Looks like I'll be spending my $200 elsewhere. Get your acts together TechBuy.

Same as other people wont fill orders – No communication will not fill orders cant even be bothered to ring their supplier bad service no products in stock false advertising take it off the website if you dont have the stock what are you scammy dropshippers?

Not recommended – Order was taken than they advised that items are not available. I asked them to provide alternatives or refund. however, no responses, No alternatives, still no refund

Don't expect this company to cover malfunction under warranty – I returned a mobile phone to this company that developed a crack and dark spot on the screen which occurred within the warranty period. They claim that this phone had been dropped, as the only user of this phone I know it was never dropped. Their consultant blatantly lied when I rang to enquire as to whether they had received the phone which was… Read more

sent express post 8 days prior, he [name removed] said it had only just arrived and that some thing had been dropped on it. Being a flip top phone pretty difficult to drop something on a phone when one is talking on it. My belief is that a fault was already present on delivery and developed into a crack with the constant closing of this phone. My advice to any potential customer of this business is buyer beware or purchase else where.

How are they still in business? – Ordered a small item from their website ($27 inc postage). Delivery listed as 1-3 business days. Phoned a week later to be told it was still on order with manufacturer and would be another 2 weeks. Emailed a follow up 3 weeks later (auto-response indicated reply < 24 hours). Phoned 4 days later after no communication. Was advised someone would… Read more

check on progress and phone / email me same day. Still waiting 3 days later. First and last time I'll use these people.

Hopeless – Communication is extremely poor. Call up and still get given incorrect information about an order you're waiting on. Take forever to sort out even basic orders and make promises they can't keep. Don't bother...

Really slow to despatch – I made my purchase and paid using Paypal. 9 days later I get a message saying my item had successfully been posted. So either they didn't have the item in stock or they move like a sloth once they've got your money; either of which is poor service and a shocking approach to customer experience - considering their web site brags about how much stock they carry.

Disappointed! – Item dispatched and delivered fast but shocking customer service after purchase, emailed them to return an incorrectly purchased product, techbuy replied 1 month later with a question to which I replied immediately, no word from them, I eventually followed up again and they sited policy of not accepting returns from orders made over 3 months, when they help up the entire process!!!! feeling ripped off and very disappointed, be wary..