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Techrific Australia

Techrific Australia

3.5 from 1,088 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Techrific Australia

Reviews

  • Product Quality
    1.7 (26)
  • Return Claim MadeYes (13) · No (8)
  • Shipping
    1.7 (16)
  • Warranty Claim MadeYes (8) · No (17)
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lee
leeMARBLE BAR
  • 8 reviews
  • 2 likes
  • Verified

Scratched apple watch from kogan

published
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Product Quality
3/5
Shipping
4/5
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  • Verified

Useless and a waste of time!

published

- Item was faulty
- $800.00 iPhone and was USELESS trying to get a replacement or refund was frustrating
- finally got a refund yet REFUSED to pay my own expense of tracked return postage of their FAULTY item
- Do not purchase from them not worth the head ache!

Product Quality
1/5
Shipping
1/5
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Stephen
StephenPerth, WA
  • 3 reviews
  • 1 like
  • Verified

Just NO!!!

published

This is literally the worst seller i have EVER dealt with, they failed to send item in specified time frame so i requested a refund and now I'm being ignored! They trade under the name "DIGITAL STORE" on Kogan. I will be contacting fair trading to get my $977 back!

Product Quality
1/5
Shipping
1/5
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Chris
Chris
  • 4 reviews
  • 1 like
  • Verified

Stay Away From The Scammers

published

They trade under digital store on kogan. Payed for an item , and they never sent. The communication is terrible. I will leave it short and sweet but others reviews from other customers says it all. Complaint to ACCC issued.

Product Quality
1/5
Shipping
1/5
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  • Verified

Should have read the reviews

published

I should have read the reviews. Sent the wrong product & the amount of time wasted trying to sort it out via emails was ridiculous, they couldn't answer a simple question, absolutely disgraceful.

Product Quality
1/5
Shipping
1/5
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Clinton L
Clinton LGreater Melbourne (Inner), VIC
  • 2 reviews
  • 5 likes
  • Verified

If I could give them a zero stars I would

published

I bought a mobile phone from them wasn't new but second hand and didnt work. The drama and emails stalling for a refund was ridiculous. PLEASE do not buy anything from this site!

Product Quality
1/5
Shipping
1/5
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liam
liamSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Terrible faulty product and customer service

published

Phone broke after 8 months with faulty product customer service will not provide me with information asked for terrible experience avoid!!!!

Product Quality
1/5
Shipping
3/5
Incentivised Review No
liam
liam

absolute terrible customer services still wont provide me with information required and

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Related Articles

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Terry
TerrySydney, NSW
  • 4 reviews
  • 3 likes
  • Verified

Do not buy from this store. Shown as Digital Store on Kogan

published

Avoid buying anything from this store. They don't dispatch the products at the time they promised and they are unable to provide clear updates. Very difficult to communicate. They don't respond to your requests and they don't answer to your questions. It's even very difficult to ask for cancelling the order and refund. Very disappointed at their customer services. Avoid buying from them is my advice.

Incentivised Review No
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  • Verified

Good not delivered and money not refunded

published

We bought a Iphone 8 via Kogan and it was returned to the warehouse in Melbourne due to an address error which we tried to correct from the time we placed the order. So far they (Techrific) stopped communicating with us and the Iphone 8 and the refund is a No Show. These people are dishonest but we will pursue this through regulators and the courts if necessary. This dispute is ongoing as from the 13th August. The rude customers services person disapeared when we asked for the money to be refunded. We are not going away and we will get our money back through any legal means and the regulators must look at the conduct of both Kogan and Techrific.

Incentivised Review No
Return Claim MadeNo
Product PurchasedApple iPhone 8 64GB
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Electronics & Computing Shops

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  • Verified

Digital Store on Kogan - Do not buy from them!

published
Product Quality
1/5
Shipping
1/5
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Stacey
StaceyGreater Melbourne (Outer), VIC
  • 6 reviews
  • 4 likes
  • Verified

Horrible customer service

published

iPhone XR purchases, received later then told , it was faulty I returned it and asked for a refund plus my postage refund as I shouldn’t be out pocket.

The jerks refunded my phone but not my postage. 3 weeks later still dealing with wanting my refund for postage .I included the receipt in the parcel which they have lost!. Refunded me part of the postage still leaving me out of pocket for their screw up!

customer service is horrible 84 emailed and still not resolved, Kogan customer care is just as horrible and don’t care for customers will never shop with digital store and will warn others!

Do not buy from them unless you want to be treated like crap and have faulty items

Product Quality
1/5
Shipping
1/5
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Romil S.
Romil S.Sydney, NSW
  • 6 reviews
  • 3 likes
  • Verified

NOT GENUINE

published

Don't trust this company they are fake. Ordered a phone in November still not dispatched and had mail them 20times but no reply.
Stay away from this company.

Product Quality
1/5
Shipping
1/5
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Electronics & Computing Shops

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Disappointed customer
Disappointed customerGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes
  • Verified

Thieves selling faulty goods

published

Purchased Samsung galaxy S9. Ex demo so expected it wouldn't be perfect.
6 months and 2 weeks later the earpiece stopped working and the battery stopped holding charge. Scumbags happily offered to charge me to fix it as it was out of warranty.
Spend double the money and get a new one - it will last longer than buying junk from these thieves

Product Quality
1/5
Incentivised Review No
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SSC
SSCGreater Melbourne (Inner), VIC
  • Verified

Deceptive Conduct! Listed as Digital Store on Kogan. BEWARE NEVER DO BUSINESS!

published

This company has a few businesses & ALL have been connected to DECEPTIVE CONDUCT & BREAKING CONSUMER LAW! They're well known as Digital Store Abn 82150976471 Laverton Vic 3028 on Kogan. BUYER BEWARE. They advertise as genuine brands but supply generic cheap rubbish brands.Their customer service is non existent & they make it difficult for you to get a refund. Kogan escalation team is also useless. Report this business to ACCC & Consumer Complaints so they'll be fined, lose merchant functions & close down.

Product Quality
1/5
Shipping
1/5
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Julie
Julie
  • 13 reviews
  • 6 likes
  • Verified

MISLEADING

published
Product Quality
1/5
Incentivised Review No
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Questions & Answers

Sniff my soppy B.
Sniff my soppy B.asked

is this reliable

2 answers
steve
steve
Cliffton V.
Cliffton V.

Plz don’t buy from them do your self a favour and go somewhere else! You will be far more happy!

solraider
solraiderasked

sorry to ask this
but is catch deal same company
as catch...it's just odd
people complain about techriffic catch deal goes down then catch company selling from hong kong/china...anyone thinks its tcf in a different format...any help on this please

8 answers
Ange
Ange
solraider
solraider

sincere thank you ange for reply
..very much appreciated.

steve
steve
Nadine
Nadineasked

Hi all, my dad purchased a phone off these guys and it gave him an electric shock before falling apart. Long story short we have been to NCAT and won but they havent paid up, we are considering lodging with Victorian courts and sending a sheriff to enforce the order from NSw but tgis will cost a bit of money (around $300) has anyone done this and been successful? Is it worth spending more money on this?

13 answers
steve
steve
steve
steve
steve
steve
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