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Tecobuy

Tecobuy

3.7 from 32 reviews

See the Best Electronics & Computing Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(20)
(1)
(0)
(3)
(8)
  • Incentivised Review Yes (28%) · No (72%)
  • Product Quality
    4.2 (21)
  • Return Claim MadeYes (4) · No (24)
  • Warranty Claim MadeYes (3) · No (25)

muddle

muddleSydney, NSW

  • 7 reviews
  • Verified customer

Dodgy - Defective Product - No replacement - No Refund

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDyson V11
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No issues - Great Service

published

I was hesitant after reading the reviews but I thought I'd give it a go anyway. Ordered on Dec 15th, checked the website a few times and watched as it changed from pending to packed to shipped. Received my tracking number a week later. Order arrived on Dec 27th. Perfectly packed, no issues at all, amazing product and free phone case was included. Not sure why there is so many bas reviews but I found this website to be great.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOnePlus 7
See all answers
R and N

R and N

  • 2 reviews

Fantastic all round

published

Purchased two Xiaomi Mi 9 Lite phones from Tecobuy in December 2019. Initially, stock was not available but great customer service via email to answer questions about the order delay. All answers received within an hour and phones received within a week of being sent. Cant fault Tecobuy and would highly recommend the company

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedXiaomi Mi 9 Lite 128GB
See all answers

Awful, NEVER again

published

After our order we did not receive a confirmation email, but our bank account was charged. after 10 days when we did not receive a product, I followed up with them, they said they run out of stock (even though the product was still available on their website. mind you this is 10 days after they charged me). only after a battle I could get our money back. I do not understand why they should have such a bad customer service and have no respect. it was ok with them to charge my account without having the product in place and refund my money at their discretion. we get much better customer service on other websites and I will never use them again.

Return Claim MadeYes
Warranty Claim MadeNo

Uwe L.

Uwe L.Perth, WA

Great experience

published

Bought 2 Samsung A50 phones ear buds and case. Arrived 10 days later. All genuine and petfec t. Very happy with the entire shopping experience. Would order again in future.. recommended
Uwe L
WA

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMobile phone

Ophelie

Ophelie

  • 4 reviews

Robbers !!!

published

Worst company ever ! We bought a 600 AUD mobile phone and the parcel got "lost". After 5 months of waiting, they tell us " We are sorry, we will only reimburse 60 AUD because you didn't take any insurance". What a joke ! TO AVOID

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Motorola G7 Play magnetometer e-compass

published

I Bought a Motorola G7 Play from Tecobuy only to find that this phone's magnetometer e-compass will only work within North America. I contacted Motorola about this and they state that this phone should not be sold outside of North America and wanted to know how I (an Australian) got hold of one. I would not advise anyone buy a phone from Tecobuy as they will sell you anything whether it will work or not.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMotorola G7 Play
See all answers

Henryk S.

Henryk S.Sydney, NSW

Happy customer very good price

published

This mobile phone is beautiful hand set and worth this money I paid for. This company promise and delivered on time and let me tracking it from the day of shipping to delivery day.
Happy Henryk

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedZTE Nubia magic
See all answers

The reviewer stated that an incentive was offered for this review

Discovered after purchase the Kindle was shipped from Hong Kong

published

The shipping company they used was Toll and their tracking service was very poor (as a web search bore out - very poor reviews). Took 3 days before the shipment was logged - I believe it was probably Tecobuy who were slow to process the order. Given the item came from Hong Kong and shipping was likely to have been payed in Hong Kong currency, I believe I payed too much!! I purchased a second unit for my wife a week later for $20 cheaper from Myer during their Black Friday sale and Amazon also had the unit for $149 (including shipping) at this stage. Looking around before purchasing, Tecobuy was the cheapest source. I'm not sure the $30 saving at the time of purchase was worth the frustration of delayed order processing/shipping.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAmazon Kindle Paperwhite 10th Generation
See all answers
Stuart

Stuart

  • 2 reviews

Pretty disappointed.

published

After not hearing back from Tecobuy nearly 2 weeks after purchase I emailed to ask for my shipping information only to be tole the supplier is running low on stock and that I will have to wait. Still haven't been sent any shipping information but I receive an email asking for me to share my Tecobuy experience....well here it is!

Return Claim MadeNo
Warranty Claim MadeNo

heth

hethSydney, NSW

  • 7 reviews

Good Service

published

Am happy with the service and product is excellent. Very good price too.
The tracking was like a black hole until it got to Sydney. Needs improvement with the carrier Toll.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS Zenfone 3 ZC553KL
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The reviewer stated that an incentive was offered for this review


Graeme

GraemePerth, WA

  • Verified customer

Very Disappointing

published

I ordered and paid for a mobile phone from this company off their website, after no delivery notification after a week I e-mailed to request ETA to be advised their supplier was out of stock and delivery would be upward of a month, I requested an alternate phone on their website to be told again their supplier was out of stock.
They were quick to offer a full refund which I accepted and the refund was processed in good time however it appears this company do not hold stock of product they are offering on their website, my advice would be to clarify delivery prior to placing your order.
The whole process was very disappointing and time consuming.

Return Claim MadeNo
Warranty Claim MadeNo

Simon

SimonSydney, NSW

Speedy service on the cheapest postage option

published

Ordered a Nokia 6.1 excellent phone for under $200. Arrived to Sydney Australia within 5 days. Had the phone for a month and compared to my 6.1 plus it's virtually the same! Great battery life only thing was box was opened, I'd say that was to put the plug adaptor in. Would recommend to my friends and family

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNokia 6.1
See all answers

The reviewer stated that an incentive was offered for this review


Chris

ChrisGreater Melbourne (Outer), VIC

Excellent from start to finish

published

Ordered a replacement Motorola G7 to replace one lost in Thailand on holiday. Ordered it Monday night arrived at my home in Melbourne Friday night from Hong Kong on the standard freight charge. Very happy with the phone it is exactly the same as the one lost in Thailand at half the price I paid in Australia for the first phone.
Thanks tecobuy excellent service excellent product.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMobile Phone
See all answers

The reviewer stated that an incentive was offered for this review

Timt

TimtSydney Surrounds, NSW

  • 3 reviews

Read the terms of sale before ordering

published

Purchased a camera from Tecobuy .. Received in 1 week as ordered and happy with the product.
Compared prices from other suppliers and Tecobuy were the cheapest but not by much. By the time you add GST and freight it wasn't such a great deal. The biggest risk is that if a warranty claim is necessary the product will need to be returned to Hong Kong at my cost and this is why I will not buy from Tecobuy again.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPanasonic Lumix DC-TZ90
Andrew K

Andrew KSydney, NSW

Great Service

published

Was worried that this was a scam... took a chance and ordered an item... arrived within 3 weeks. Fully working and as described. No issues at all. Gained confidence with Tecobuy. Will use this website again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAmazfit GTR
See all answers

The reviewer stated that an incentive was offered for this review


Sue

SueGreater Melbourne (Metropolitan), VIC

  • 8 reviews

DO NOT BUY FROM TECOBUY.

published
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S9 64GB

philhenry

philhenryMetropolitan Adelaide, SA

Poor warranty experience when purchased Seiko Automatic Watch

published
Return Claim MadeNo
Warranty Claim MadeYes

Hung

HungSydney, NSW

  • 3 reviews
  • Verified customer

Very good for my first try

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCanon 1500d
See all answers

Highly recommended.

published

Bought Samsung Galaxy Tab A 8 inches 2019 model LTE with S pen, the delivery was fast, price was good and I am very happy with the purchase. Thanks Tecobuy...

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review


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