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Samsung smartwatch - totally reliable delivery
bought the 46mm R800 smartwatch at a great price and adding this review because of all the claims that the site is a scam.
It is not; i received regular mail updates and then the watch. it was exactly as described so all good.
Received headphones. Several months later they malfunctioned. Still under warranty, but had to return them to Hong Kong (at my expense). They offered me a third of what I had paid for them as a refund. I insisted on a repair. They strung me along for 4 months saying it was being repaired and now say "We are sorry that our website has been closed this is our final offer for this case and no further action will be provided by us."
Not much better than scammers really.
Warning, don't buy from Tecobuy!
DO NOT purchase from this seller. They don't offer refunds. Prior to purchasing from them I read a review warning about this but ignored it. They no longer sell in Australia, however anyone overseas should steer clear of them.
Samsung in UK have confirmed that the phone Tecobuy sold me was purchased on the grey market from a cheaper region (in my case, the Middle East); then rooted with a fake OS so that it would operate in UK. After about 6 months it began to show connectivity issues. After 11 months it just displayed 'Not Registered on Network'. Phone calls and mobile data are unavailable.
Their web page (laughingallthewaytothebank.co.uk) claims a UK service centre, which does not actually exist. They insisted I return it to Hong Kong, and ignored protestation...s that it is illegal to send used batteries overseas. In their emails, they said that if I was unable or unwilling to return the phone, there was nothing they could do. The phone actually requires a new motherboard, cost around £260. In other words, it is now a worthless piece of plastic. DO NOT buy anything from this Company, unless you enjoy donating money to criminals
The most awful company ever, with worthless Returns policy.
The most awful company ever, with worthless Returns policy.
I researched TecoBuy before ordering a Samsung phone. Many of the reviews were about delays in delivery and them not being a UK company, despite adding UK to their name, which is a bit misleading to start with. They are based in Hong Kong and it takes 10 days or so for parcels to arrive, which is what they tell you in the small print.
What they don’t tell you is that they source the phones from multiple countries and are therefore set up for that country’s language, including the ini...tial screen. In my case it was Vietnamese. I managed to find the right ‘button’ to get to a list of language choices and chose English UK. That made most things readable except the calendar was prepopulated with lots of Vietnamese events, written in Vietnamese with a bright red highlighted back ground. Spotify also came up in Vietnamese. I was concerned about what else was going to be foreign and decided to return it under their 30day refund guarantee as they could not give any advice on how to correct these issues. Getting a refund was impossible! They have to authorise a return first, required a factory reset and stated the phone had to be undamaged. After reset I took lots of pictures to show no damage, before very safely packaging it for despatch. *Be warned, most courier companies regard mobile phones as A PROHIBITED ITEM and will not accept them, despite the fact they delivered it in the first place! Royal mail was fine.
Phantom online company -
We recently bought a Dyson V11 Absolute vacuum cleaner from Tecobuy Australia as it was advertised with a $300 discount (That should have raised our suspicion).
After few weeks of use we discovered that the product was defective and did not perform as advertised. After 1 month the battery no longer held the charge. We were lucky to get 5 minutes of use on the Medium setting. After 6 weeks (using the machine twice a week only) the vacuum cleaner stopped working totally despite being fully charged as the trigger appeared to be faulty. We contact...
DONT DO IT!!
Ipad stuffed up in 3 months. I have to send it pay to Hong Kong (even though it was an Australian site??!!), 3 months to access and repair, and your own cost $52 to send back...that's all if it's under warranty!
Stay away from this rip off company.
No customer service, no warranty, no contact service. No communication, no return of repaired items, they do not answer tickets or cases open
I would not recommend It
I would not recommend It is a Chinese company. Which does not inform you that the delivery takes up to a month. You can forget about returns for a minimum of 10 weeks WAIT. minimum cost £ 40. When it comes to guarantees, the waiting time of two months does not work.
Very bad reviews, I do not recommend it.
I wish there is a negative rating possible for Tecobuy
My Shipment #100064444 for Order #BUKW410132625. I wish there is a negative rating possible for Tecobuy. I have paid £172 to Tecobuy for Airpods pro in November 2020 and haven't received the product yet. If anyone is buying from TecoBuy, stop now. They do not deliver once you have paid them. There is an email address that no one tracks. There is no option to call them and ask for status update. I have been waiting 40 days for Airpod pro and my money has gone down the drain. It is not how deliveries work in UK. I don't understand how such fraudalent companies are allowed to operate in UK (or any country for that matter).
Excellent Seller!!! despite some negative reviews, my order arrived before the due date in perfect order.
My purchase arrived before the due date and all claims of notifications and shipping were spot on.
I couldn't be more happy with my purchase from Tecobuy and certainly won't hesitate to use them again.
Well done and thank you Tecobuy...
Cowboys! Will NEVER use again
This company should not be allowed to trade!
Ordered an ipad on 28th November Delivery states 11 days allow a couple of extra for covid, tracking number didn't work, I tried to call them lines goes dead, emailed 6 times! they only replied when I contacted the shipping company and they got back to me telling me they had never received this item!
Tecobuy replied with thank you for you custom and sent me the same tracking number!!
I then involved paypal, I ordered another ipad with John lewis on my visa as it was my sons only Christmas percent ar...rived the next day! I would of saved £70 through Tecobuy! for all the hassle heart ache and worry... Then on the 31st Jan the ipad from Tecobuy turns up! I have asked to return it they say it has to be back in 30 days from delivery (bank holiday weekend) yet they couldn't get it to me after £670 within 30 days!! Absolute cowboys and as far as I am concerned criminal!! you will also get an adapter plug as its not a UK model.
My JBL Headphones are great! thank you very much! I would have given a five star rating if they came a little quicker - they took around three weeks - very happy with the product!
Paid for a product in stock. 1½mths later they refunded without explanation
Bought 2 UE Wonderboom 2 speakers and other products on Black Friday sales at a great price. It said it was in stock and will be shipped in 5-7 working days. 3weeks without any notice. I emailed them twice before I received notice 4days afterwards that the product was out of stock and will have to wait mid-Jan. Now they just refunded the entire order including other products without explanation. I showed my children the speakers they were going to get after Christmas - now I'll have to go find full price ones after waiting because of a overcommited company.
Apple iPad 8th Generation
I placed an order on 15 December, immediately got an email with order number. Got virtually daily text/email updating on status of order.
I read the dreadful reviews and panicked and asked to cancel my order. Was advised as already packed for despatch I would need to return once goods they have arrived.
I needn’t have worried, item arrived within 5 days, well packed and included an Australian adaptor as the plug was a US one.
I would not hesitate in using these guys again, overall a good experience.
The reviewer stated that an incentive was offered for this review
Questions & Answers
hello I am worried I have read all your reviews tried your contact number, email a number of times & you don't reply. You have taken my money and I have not received my goods you even emailed to confirm it was dispatched on 7/12 BUT NOTHING. i cant afford to loose over $600.00 I trusted
you with my money. Please reply
Yup this site sucks and is unreliable... I wish I read reviews before using it. I have not heard from them after trying many times on email and calling. I ordered more than 1 month ago for a...
Hi, I ordered a samsung tablet over $800. I have sent 2 emails but didn't hear back from them.
I paid through PayPal. How can we get our money back?
Is the Samsung A21S unlocked
the worst online store that the UK has to offer, I bought a watch on December 2nd and they didn’t give an estimate to arrive after a few emails that told me I wanted 10 business days, they could inform the customer at minutes of purchase it would take approximately 15 days to receive the product. and I don't know where my product is today, tracking doesn't work. Any help?
Get an answer from our members and Tecobuy representatives
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