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Tecobuy

Tecobuy

3.6 from 241 reviews · View Statistics

Reviews

3.6

241 reviews
5
(135)
4
(25)
3
(6)
2
(10)
1
(65)
  • Product Quality
    4.3 (172)
  • Return Claim MadeYes (20) · No (189)
  • Warranty Claim MadeYes (11) · No (197)
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happy

happyWide Bay-Burnett, QLD

If everybody knew about you you would have to buy a new warehouse.

published

I was a bit worried at the start but everthing they said was true and had no problems using the phone

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Martin

MartinSouth East Queensland, QLD

  • 3 reviews

Excellent Product Outstanding Service

published

The website to go for the latest tech at fantastic prices. Quality products super fast shipping. Easy to navigate website also country adaptor supplied a bonus.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Tab S6 Lite Wi-Fi 64GB
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The reviewer stated that an incentive was offered for this review

Jay

JaySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Very bad customer service and not happened first time either. Not buying again.

published

Xioami Mobile ordred on 1st november 2020 and send many messages to send tracking number till yesterday ie 19th november raised dispute with Paypal and recd reply today 20th November that they are refunding money. No reasons are given. This is the way you treat your customer? Waited 20 days and only received reply from Tecobuy after involvement of Paypal .
If you are in australia then pls only pay by paypal otherwise no way you guys can recover money.
This company customer service is very bad and if i have had -ive star i would have given to them , they never reply.
Pls think before you buy.
If you need any proof I can provide anytime.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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GrahamO

GrahamOIllawarra, NSW

Way better than the reviews

published

Ordered a Samsung phone based on a great price that came up in my feed. Checked reviews after purchase and was concerned but messages were excellent and item arrived at my door today, so 7 days Hong Kong to the 'gong is excellent. Tracking online a bit scattered but was there!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Andrew

AndrewSouth East Queensland, QLD

  • 2 reviews

Awesome product and service

published

Purchased the Oneplus 8T. Item was delivered to Qld Australia from China within 7 days at standard delivery rates. It was packaged perfectly with all stated accessories. The phone works perfectly with Australian networks. Can't say enough about the communication and service I have received from TecoBuy. Give them a go especially if you want exceptional pricing as well.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOneplus 8T
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davidmichael1968

davidmichael1968South East Queensland, QLD

  • Verified customer

Horrific customer service and inept eSales front end (and outright theft too it seems)

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Kirill K.

Kirill K.

  • 6 reviews
  • 1 like

not sending orders

published

Ordered pocox3 for a good price. For 3 weeks they were not sending my item saying it is not in stock, but it was on the website. They were saying to send it soon. then they refunded the order and raised the price for the item.

Incentivised ReviewNo
vik

vikSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

They are not trustful please buy tech from Australia sites

published

They don't refund and returns they just give excuses please be careful if you think you will buy from them and try to return if didn't received right

Incentivised ReviewNo
Tee Cee

Tee CeeSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

I was sceptical after seeing the reviews here but I'm happy with my purchase.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTamron 18-400mm lens
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Fast service and delivery

published

Product is genuine and was shipped next business day with arriving in 7 business days, I would recommend purchasing without any hesitation.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A21s
See all answers
BIg D

BIg DSydney, NSW

  • 2 reviews
  • 1 like

Fantastic

published

I ordered a phone through them on the 31st October 2020 , got the tracking number within 2 working days, then the item came from Hong Kong 9th November 2020 AM. They treated me fair and I got my item within a decent time frame I am extremely happy with them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMotorola Moto G8 Power Lite
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Ped

PedGreater Melbourne (Outer), VIC

They cancel orders without explaining!

published

We placed an order for 16 pcs Kodak Photo printers to give as Christmas Gifts to our business partners. After 5 days they cancelled the order and when we asked why nobody replied! It means the prices & qty are not real and they start buying after you order and if they can't they will cancel your order!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedKodak Photo printer PD-450
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Good and can be better!!

published

In fairness to TecoBuy, aside from their low price, they also delivered my orders in good condition (I ordered an Amazefit T-Rex watch and Sigma 30mm E-mount lens). Everything was legit and not even a dent on the packaging so good on you guys. I would just like to request on the improvement of your customer support as you never answered any of my emails and calls. If you sort this out I think anyone will be happier and will trust, especially because we paid for the items in advance and is just wanting to be reassured that our hard earned money will not go to waste.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jonathan

JonathanSydney, NSW

Terrible delivery

published

Happy with the price but the delivery has been really disappointing wherein still yet to receive my item after 14 days. Apparently still stuck in the depot

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Ricardo

RicardoMelbourne

  • 4 reviews

Overall good experience

published

Delivery was not quick compared to buying in Australia but made up for it in price. Happy with the result.

The reviewer stated that an incentive was offered for this review

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tony

tonySouth East Queensland, QLD

  • Verified customer

Terrible Service

published

Had placed 2 order for a canon camera which was over a month ago , There was no indication on there site that they were out of stock , when 2 weeks went by i emailed them , it took 4 days for a response promising a delivery on October 20th , Its now 28th and i've sent another email still no response ( I Don't recommend this company )

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Martin K.

Martin K.Richmond-Tweed, NSW

  • Verified customer

14 days still not arrived...

published

Can't comment on what I ordered as after 2 weeks still not here. Last tracking info says "missorted" doesn't speak for your logistics provider. Not great so far sorry.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedsony headset
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Pokémon Let's Go Pikachu game didn't arrive as advertised...

published

While the product arrived much faster than expected, it doesn't match exactly what was shown on the product page. The page specifically mentions that game comes in English only, and the product picture backs this up. However, when it arrived, it was fully in Chinese. Now the Nintendo Switch is region free and the game translates into English the second it's put into the system, but for collection purposes it doesn't fit with the rest of my English boxes, which is why I bought this in the first place. Despite this, it was an incredibly cheap price but I'd be wary from buying here again.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Brasuca

BrasucaSydney, NSW

Easy, fast and cheap!

published

Bought 2 items with TECOBUY. Very satisfied with all process of selling and also with the product. A cellphone and a earbud. Good price, and them all the time update me about my orders. Very professional.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Imran

Imran

  • 2 reviews

Caution... money stealers.

published

Had bought a mobile phone. They charged extra 16.23 $ from my bank more than the listed price. Upon contacting they told they haven't charged the extra money but, the Paypal had done it. Luckily I paid through Paypal, I had to file a resolution through Paypal for which Tecobuy didnt bother responding. Finally Paypal had to intervene to pull the money back from them and paid it back to me. They dint even apoogised for it made me run around almost for a month

I dont know how many more people have been stolen off, especially from those who dont really check their bank transactions.

Incentivised ReviewNo
Page 1 of 13

Questions & Answers

Vienna M.

Vienna M.asked

How do I cancel my order which is still under a "processing" status?

I have ordered something and need it within a certain timeframe. This should have been shipped by now but hasn't. Going to buy from Officeworks instead.
The company's website states I need to use a cancellation ticket and that they will not accept email for cancellations.

Where is this cancellation ticket I need to send back to them?!

Appreciate any help.

No answers
Amit S.

Amit S.asked

Do you guys provide GST invoice?

No answers
Jon W.

Jon W.asked

How do I track my order if I bought an item through a guest account?
I have asked this question on facebook and their support email address and they have not replied back

No answers

Get an answer from our members and Tecobuy representatives

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