Ted's Cameras

I purchased a new Canon mirrorless camera from Teds Sydney store. On return home and unpacking it, I realised that this camera was Not new at all, it was secondhand, Wrong packaging, dirty viewfinder, everything in the box had been ripped open, Worst of all is that the sensor had 3 large spots on it that showed up in test shots. This was sold to me s a brand new camera. I promptly returned it the next day.

I ordered and paid for a Tripod head advertised as available online 5 weeks ago. 2 weeks ago I rang and asked for an update for delivery, I was told that she would contact the purchasing manager and I would receive an email within a day or two, nothing. I rang again today and was told there has been no response from the purchasing manager and… Read more

they will request an update again and hopefully I hear back next week sometime! I didn't hear back, I had to chase them up again and was told that they couldn't get the item in anymore even though they had taken my payment almost 6 weeks prior and had strung me along the whole time. In wasting my time the same product was now gone from Amazon. Not even an apology or decent explanation was given. I am looking to buy 3 RF lenses this weekend at around $10000, I can guarantee it won't be with Teds, because they cannot even deliver customer service, communication or an up to date website. UPDATE: Thankfully a competitor to Teds went out of their way and ordered what I was after from America, they been able to provide service, honesty and communication and I now have the product, plus several RF lenses I needed and they will be my first port of call in future.

Quite annoying travelling over an hour into the city for teds trade in service only to be told their own trade in estimate system is wrong and losing over a hundred dollars of trade in value despite checking and rechecking the trade in 3 times before even making my way into sydney as im disabled and require a support worker to drive and accompany… Read more

me. so when i do the trade in estimate it shows one lens as 299 value only to be left waiting and more deliberating and more waiting for them to go oh its wrong, yeah 199 only. if i had known i was going to lose a hundred dollars on trade in i wouldnt have even left the house or needed to pay a support worker. the fact you couldnt honour the price your own system stated was the correct trade in value is a joke, i felt pressured to still do the trade in seeing as i had already come all that way and it wouldve been a waste of money once or twice if i had had to come back again. not to mention support worker availability and cost on a weekend. if your trade in estimate system can be off by over 30%, 1/3, 100 hundred dollars, whats the point of having it.

I purchased a Nikon AF-S 55-300mm DX lens from Ted's Online Store, apparently the lens came from WA, it only took 2-3days for delivery, the lens was securely packaged and shipped. I was surprised the lens looked new and with the hood, lens bag,… Read more ·  1

front & back lens caps and UV filter, have tested it on my Z50II and very happy with it. (using a VILTROX f-z adapter). Ted's also gave me a $20 2nd hand discount. The combination is very sharp.

I purchased a pair of Celestron UpClose G2 binoculars from Ted’s Cameras in Melbourne, but they developed double vision within the two-year warranty period. I returned them for service at Ted’s World of Imaging in Sydney and they were sent away for assessment. However, the repairers refused to fix them, claiming the issue was caused by me dropping… Read more

the binoculars. Since I never dropped them, this claim is completely false. I feel ripped off because they failed to honour their warranty. I will never purchase anything from Ted’s Cameras again and cannot recommend them. They charge premium prices for substandard products and do not stand behind their guarantees. I have since done a Google AI search about these binoculars, and this is what it said: Double vision in Celestron binoculars, particularly the UpClose G2 series, is a well-documented issue known as miscollimation. Because these are entry-level binoculars, they use a "prism tilt" system that is highly sensitive. Even without being dropped, the internal prisms can shift due to heavy vibrations (like being in a car) or temperature changes that cause materials to expand and contract. Many units are known to "drift" out of alignment over time due to these fragile internal mounts, making the repairer's assumption of a "drop" inaccurate for this specific model.

I just want to say Erin is the most fantastic camera store employee I have ever had the pleasure of dealing with. I was calling around to every camera store possible to get the two lenses I needed for 48 hours, and all of them were either unhelpful, closed or just straight up rude and disrespectful (looking at you Georges!) Within 3 minutes of… Read more

getting on the phone with Erin, I not only had confirmed stock at your Chatswood store, but she had price matched the lenses for me, sent them the email and I had the quote in my inbox.

Compare this to me even contacting the store directly, who refused to price match the lenses at all, and when I got there, the manager wouldn't accept one of my personal lenses for trade-in on account of there being dust in the lens, when there wasn't a single speck of dust in there. This is the only reason I'm docking a star.

Erin from the online Ted's support is the absolute best camera store employee I have ever had the pleasure of dealing with, and I will definitely be calling and asking for her again in the future. It's incredibly hard to find good service at camera stores in Australia and something I regularly complain about to other professionals in the industry, but I will be going out of my way to recommend her to colleagues moving forward. She was even the same level of lovely when I called again on a Saturday afternoon. Ted's, you've just gained a customer for life.

Kylie Deserves a Raise – Kylie was amazing! I had a voucher from three years prior and it was tricky to use due to a new system. Kylie put me at ease since I was worrying about the voucher expiry and, despite many hurdles, Kylie found a way to solve my issues and made me feel assured my purchase was in capable hands. Kylie was able to price match, give me a new… Read more

voucher for the new system, transfer my voucher to a code (as I could only use my price match online and the card was for in store purchases). Without my asking, Kylie quickly put my item on hold since it was the last in stock, while we managed other issues. After my purchase, Kylie also swiftly refunded what was necessary while liaising with the store who had the item, ensuring delivery ASAP.

I was blown away with Kylie’s ability to manage so many things so efficiently and problem solve with ease at every step (while multitasking). Her attitude was so welcoming and understanding and I felt totally able to discuss with her what my needs were.

Kylie deserves a raise!

Before this interaction, I was considering other stores in future as Ted’s is sometimes difficult to get to but after this experience with Kylie, I think I’ll return to Ted’s and highly recommend them to others.

Kind regards, A happy customer.

Great camera stores. Staff actually know what they are talking about when it comes to photography, and are very helpful and personable. It is actually an enjoyable experience when I visit their many locations (unlike other so-called camera stores) Highly recommended. Show details ·  1

I had a problem with an order, phoned the online number and the problem was sorted straight away with Erin calling me back within 5 minutes plus upgraded to express post! Excellent customer service! Thank you Erin. Show details ·  1

Those who I dealt with at Ted’s were so very helpful and really knew their subject. And I got fast delivery. All wrapped very well. Highly recommend and will buy from them again in the future. Show details ·  1

I had a phone conversation with Jeffery yesterday from Pacific Fair store so I could have some questions answered about a few light options I was looking at. He was honest and very knowledgeable about everything I asked and went above and beyond to make sure I had all the information I needed to make my decision. Show reply

Not everything ran smoothly with a used-kit purchase, but that’s when I find out what vendors are really like. Shannon in Perth and Sue in the web orders department handled the situation professionally, promptly and with all the positivity I usually only associate with pre-sales. I know what my first stop will be when I’m ready to go mirrorless. Show details ·  1

I was helped by Jayde, who was lovely on the phone, and took my query to her supervisor when it was clear that it went beyond what she was able to approve. She was able to come up with a solution for me that I was happy with, and she took action on it that same afternoon. I have come back to Ted's Cameras for a totally separate purchase now… Read more ·  1

because of how great this after-sales service has been, and will come here first for anything else our business needs in the photography space.

I was very happy with the online support I received while trying to find a particular camera that is now increasingly hard to find. I was able to reach someone through their online chat service, who was not only able to locate the camera in one of their stores, but personally made sure my order was filled as soon as I had an order number so I… Read more ·  1

didn’t miss out on getting the camera. I would highly recommend Ted’s Camera house because of the great customer service I received. I wish I had caught her name to add to this review!

Outstanding service. My order was out by day 2 from placing. I emailed Ted's as I missed delivery and had no tracking details, and received a super fast reply from Harrison. Would definitely shop with and recommend. Thanks team! Show reply

I contacted the Teds customer support online and was advised which stores had stock of a second hand camera I was wishing to buy. Melanie at Teds Brisbane City provided excellent customer service, helping with the purchase of the camera body and tracking down a lens at an interstate store. The service I received from Teds was exceptional and I am very happy with my purchase. Show details ·  1

I’m extremely happy with the service! My online order was supposed to take around 10 days, but thanks to the amazing support team, it arrived in less than 24 hours with express delivery. They truly understood how urgent my need was and went above and beyond to make it happen. I really appreciate their outstanding support and fast service. Highly recommended! Show reply

I have had wonderful service and advice from Greg Bowman at the Brisbane CBD store, who assisted me with trading in my current DSL gear and taking my first step up to a full-frame mirrorless Canon system. Bronwyn was also easy to work with via the online team as well. Thanks Scott Show reply

My order has just arrived. That was quick ! Everything is in good condition. I am very happy every time with ordering and service from Ted's Camera Store. Thank you. Show reply

The store in Brisbane city, the one in Adelaide street, charged us $128 for photo taken and another $180 for printing but none of them met the Passport office requirement and ended up doing it at the Post office

I recently purchased an R5 mark II and two L series zoom lenses from the Canberra centre store and want to acknowledge and give a special shout out to Ben - who assisted me through the process. I found him polite, professional and respectful. Also want to thank the other staff at both Canberra stores including (but not limited to) Alex and… Read more ·  1

Timothy.

I had some initial concerns around receiving de-centered lenses. Thankfully, Teds were able to accommodate my request to test both lenses in-store prior to purchase. This greatly reduced my stress.

I was surprised that the RF 70-200mm F/4L IS was a special order as this is a sharp, compact and lightweight option for travel/hiking. It has an average user rating of 4.9/5.0 from 140 reviews on bhphotovideo. Perhaps Teds can consider it regular stock in the future? Regardless, I ended up choosing a near-new used RF 70-200 F/4 at a decent price.

Bought a 12mm to 60mm Panasonic Micro Fourthirds lens, second hand. When I received the lens it was the incorrect one. I wrote to Teds and they agreed with the mistake. These things happen. I asked for thecorrect lens to be sent to the Melboure Shop. So tomorrow i will take the wrong lens and pick up the correct one. I am happy with this arragnement. Show details

Quick and responsive service with smooth online ordering to pick up in store. Communication was clear at every stage, and updates on stock and pick up was easy. The whole process was straightforward, and the camera was in my hands. Overall, a very positive buying experience.