Telecube

Great customer service, good speeds and reliability, great prices – NBN HFC (connection over former cable TV connection) Reliable connection, any downtime seems to have affected the whole street so wasn’t Telecube. Customer service has been very good, always seems to be someone in australia who knows what they’re talking about Prices are amongst the best I’ve seen for the speeds and allowances No idea why my… Read more

original review was postponed for so many years, they have since closed and are sadly missed! have touched it up now so my original wasn’t wasted.

No customer service – All was ok until Saturday when connection went down, it has been impossible to get a hold of customer support or tech support or anyone, when call their number only a recording “we are experiencing high volume of calls...leave a message or email support or faults” emailed support email Bounce back (from 2 email accounts). Emailed faults ...no… Read more

reply....3 days and not able to resolve the problem. Better to look for other provider that know the nbn is a 24/7 service and can deal with faults.

Have gone bankrupt and taken their customers money with them – Telecube has gone bankrupt and simply cut the NBN connection of all of their customers. No refunds are being provided. I paid for another full month on August 28th. On August 29th I received an email stating that the service would be cut off on the 4th of September. Service was cut off yesterday, 2nd of September. They have simply taken the… Read more

money from their customers and disappeared.

How this is still legal in Australia in 2018 with no repercussions is beyond me....

Terrible + Will Not Refund 'Credit' Paid Upfront – Started well, fast setup and quick service. Paid 4 months up front via Paypal so my account was in credit. After 1 month the service went downhill like every other review on here. After 2 months I couldn't even play Fifa or watch Netflix between 5pm and 9pm. I was paying for 50MB, Speedtests showed I was getting around 2-10MB during peak times.… Read more

After a 3rd month I'd had enough and noticed the dozens of reviews on this website that started to mention the same thing, 'oversold servers' and 'congestion.'

I moved away to AussieBB and consistently get 90+ MB at anytime of the day or night. Well worth the move for the extra $25 I was paying at Telecube. They cancelled my account before the next billing date after I asked and said the remaining credit would be refunded within 7-21 days.

Low and behold no sign of any refund to me - It's been nearly a month now, they stopped replying to my emails (I've emailed 3 times since the 21 days passed) and no reply. I'd be careful giving any money up front to these guys (I mean the one guy who owns and works here) if you ever want to see it again, ridiculous and will be letting everyone know to steer clear of telecube. Cheating me out of less than $100 is pretty pathetic.

You will never get close to 100 Mbps But – I'm on the (Perth, High Wycombe) FTTN 100/40 and I’ve been speed checking with Ookla http://www.speedtest.net/?test-4 different times throughout the days, I’ve checked at midnight and the average speed you will get is around 44.14Mbps down loads and 30.96 Mbps up loads. These speeds are constant even during peak times except on Friday nights… Read more

where it goes down to 12Mbps to 20Mbps.

44.14Mbps/30.96 sounds low but I download a lot, watch You Tube all the time, download movies from Foxtel and my son is a hard core gamer. We are currently running 6-10 devices at anyone time and it’s fast, I never get lag times with any device and when I downloaded a 1.2gb movie it was less than 10 minutes.

Even on Fridays when it went down to 12Mbps to 20Mbps I didn't get any lag times.

I signed up on the$69 Telecube NBN - 100/40 1TB (Plus Bonus 5TB Offpeak) /Mth No Contract $99 setup fee, the one I found on Ozbargan.

If you have FTTN you don't really need speeds of 100/40 because won't reach those speeds I reckon 50/20 is all you need. The promotion with Telecube only gives you the choice of 100/40 and 25/5 only. The web site https://www.ozbargain.com.au/node/323261

You know what really ticks me off in New Zealand their slowest speed plans are 100/20 Mpbs and the highest plan is 950/500 Mpbs. https://myrepublic.net/nz/personal/fibre/pricing/ They are smashing us in the Rugby now in internet speeds

I just downloaded a movie from Foxtel, Dr Strange and The Accountant with Ben Affleck awesome movies.

(Now Defunct) Great Value Broadband ISP with VOIP service, Local, Speedy & Proactive Support When Ne – Recently changed my ISP as the NBN FTTN came to town in PC2800. Initially continued with long term ISP Internode for swap to NBN Broadband on an initial 50/20 speed plan even though I was able to achieve a maximum 100/40 based on my modem's indicated sync / attainable speed (being 465m from the node). I was not able to port our existing PSTN… Read more

phone number with them & chose TeleCube / SipTalk instead.

The setup process was swift & painless & coordinated prior to NBN service swap-over.

TeleCube / SipTalk offer a very secure user account portal to apply for & configure their services.

Service terms are on a prepaid basis with accepted payment being Credit Card (after verification)(Auto Top-ups), BPAY or PAYPAL (all $10 minimum).

I came to realise there was better value to be had with TeleCube / SipTalk based on a (now expired - 31st May 2017) special limited NBN plan offered on the AU Whirlpool Forums with an associated VOIP telephony DID inclusion.

Ultimately I saved $21 per/month for same 500Gb inclusive data (albeit with additional peak-time hourly & daily limits) whilst upgrading the speed tier up to a maximum 100/40.

For telephony their much keener PAYG call rates meant I also saved a motza, rather than my previous minimum $10 monthly spend with set inclusive calls.

Service was provisioned swiftly over a 15 minute period with almost no downtime.

Sweet!

Having spent nearly a week on the internet & telephony services, it has fully met my expectations.

I did however ask they change my VDSL lines stability profile to standard so I can obtain the maximum line speed.

Success!

However, with the world running out of public IPv4 internet addresses, the ISP allocates by default a similar IPv4 shared CGNAT address to that of the majority of the mobile service providers.

UPDATED (21/06/2017):

They now provide a no cost option via user account / NBN service portal to add a static IPv6 address (for those having equipment suitable to take advantage of it), as well as an option for a (single unshared) dynamic public facing IPv4 address.

A static IPv4 address is still an option for a nominal ongoing fee.

Additionally, some minor intermittent routing issues (poor website access) over the last month have been resolved relatively swiftly.

I personally need to access some home IT devices from outside my NBN internet service (IP cameras, modem, PC's, NAS), so I have chosen the free static IPv6 & dynamic IPv4 options as my associated free DynDNS provider (DynV6.com) works seamlessly with both rather than the ISP initially providing a complimentary VPN service which caused some access/ compatibility issues inbound.

Marvellous!

I too look forward to the ISP having a Point Of Presence in Sydney meaning less service latency to my location from the current interstate Melbourne POP.

The perpetual can-do, dynamic & informative attitude from a growing ISP is refreshing & very distinguishable by comparison.

All in all a highly recommended ISP.

*The only two wishes I have is for additional historical NBN usage data, rather than having the current month only, on their user NBN service portal & a PAYPAL Auto Top-Up facility rather than CC alone.

UPDATED (04/08/2017):

My 100/40 FTTN NBN service is now further 'turbocharged' by way of recently being migrated to the closer Sydney NSW POP.

A process that only took 22mins top to toe from emailing support to enacting with only an additional suffix to my existing username.

The backhaul provider is now Wideband & incrementally better in every aspect compared to previous.

This has reduced my services ping latency by 35% to 20ms from 31ms,

Increased download speed 3% from 92Mbps to 95Mbps &

Increased upload speed 20% from 32Mbps to 38Mbps.

All Speedtests are very rapid & smooth in reaching closest server maximums.

IPv6 address is to be migrated in due course.

UPDATED (20/09/2018):

My main NBN & VOIP services remain as per usual, albeit at a slightly higher monthly pricepoint ($6) & a servicing POP out of VIC rather than NSW, under the Siptalk banner after their sister company Telecube went into voluntary receivership earlier this month.

I had to swap my 2nd NBN FW service from Telecube to Siptalk at a much higher monthly pricepoint (by $25) to maintain the service & transfer any unused days (21) for the current month.

The prepaid month ahead of $50 was frozen as an unsecured creditor amount, however I was refunded by PayPal in full for the unsupplied service.

I will likely soon look elsewhere for the 2nd NBN service at a keener ongoing monthly pricepoint.

Really Good Customer Service & Excellent Internet Speed Consitantly – I've been with Telecube for over a year now. They are always quick to respond to enquiries even after hours and on weekends or during holiday times. There was a issue I encountered when there was a mix-up with my account and it was an absolute nightmare at the time but the owner himself stepped in, apologised and compensated me for the big… Read more

misunderstanding. This says a lot about a business in how they handle things when they mess up. They are always willing to sort things out and help with the technical stuff. Internet is also consistently performing really good. Much better than other BIG name providers I've been with. Highly recommend.

Responsive support, reliable service, excellent prices – I've been with Telecube for a few months on my NBN Fibre to the Node connection at my house. On the couple of occasions I've had to contact support, they've been very quick to respond via email and have helped to solve the issue immediately, even when they've had to deal directly with NBN Co to get something fixed. Speeds are great (well, as good as they can be on FTTN...) and the price is very competitive. I'm on a 50/20Mbps plan.  Show details

Pretty good so far! – NBN connection! Set up process was relatively easy but then again I switched from Belong. Compared to Belong connection is more reliable and drop outs are less frequent. But the cheap price is worth it  Show details

Feel sorry to anyone else that gets suckered into becoming a customer of their "other" business – Was given measly 6 days notice that they were shutting down, only to have my connection cut off 4 days later! Should have left them months ago after the thin-skinned owner admitted to closing the accounts of customers that posted reviews here that weren't singing the praises of this joke of a company. Apparently he didn't like hearing the… Read more

truth... and judging by how they treated their customers up to the end, these reviewers obviously knew what they were talking about!

***WERE*** very good, now just... They are gone! – So, it appears it's goodbye to them, I got an email Thursday afternoon stating to find another service which I did but I guess I've lost my $70+ in credit I had, their 'roll over' date for the payment was 6th September... https://insolvencynotices.asic.gov.au/browsesearch-notices/notice-details/Telecube-Pty-Ltd-135689495/4fa4aa23-e0ec-4be2-ba5e-ae4d906b7b6e RIP Telecube... :)  Show details

Discontinued NBN and not refunding credit amount – Suddenly stopped NBN connection by sending email and not refunding credit amount that i had paid in advance. Speed was also slow.  Show details

Their service was good until you receive an email saying they are no providing the service anymore w – "The purpose of this letter is to inform you that Telecube will no longer be offering NBN services from 4th September 2018, after that date the NBN services are in danger of being disconnected. Please act promptly and arrange for a new provider as soon as possible. We understand that this news is short notice and we also acknowledge the importance of your internet connection. "  Show details

Crap house support and speed slows butt – Telecube NBN used to be responsive and good speed. Now speed slow as hell and no response from support... auto email said a response within 24 hours or less but never heard anything back... avoid better service else where.  Show details

the worst provider, so slow/bad support – Cons: Save yourself the time and avoid this company at all costs. -Speed is terrible / unreliable, peak hours it just shuts down -Customer service doesn't exist after hours or on weekend - When you do get through to the owner (it's just him and his brother/son btw) they are unhelpful -When I cancelled they kept charging me and said cancelling my service wasn't enough to opt out of an auto-top up, ridiculous. -Website is terrible  Show details

Worst Internet provider – Cons: 1) Speed is very inconsistent and unreliable, peak hours are painfully slow 2) Customer service is almost non-existent 3) Website not very intuitive (not a big deal but effects overall experience) 3) Value for money or competitively priced? Absolutely No Pros: Can't think on anything  Show details

Great cost, bit slow at peak periods – NBN. Only ever logged one support ticket to do with VPN connectings not working via a telecube connection. Got logged and fixed pretty quickly. Not a bad ISP - only drawback is peak periods can be very slow, bordering on unusable  Show details

Possibly WORST internet provider ever – The internet connection kept dropping and at hours at a time. There was no resolution from the provider. (lodged it with the provider at least 3 times). Better off going with another provider with more reliable internet and customer service.  Show details

Connection is flaky, drop out at random times, peak hour is slower than adsl – Used to be good until the price hike, spend extra month to see if that worth the extra, answer is NO WAY ! On 100/40 1TBfor past 11 months with them, need to pay a month's worth for joining at that time, thought it's gonna be good after 10 months and then sudden price hike, okay stick with them and see.... End up testing speed is 30/35ish… Read more

during peak, my upload faster than download, no fix IP included otherwise $5/pm on top, blocked up most of the ports than what's the point of fixed ip ? download a 500mb from Microsoft took more than 30 minutes during peak, comparable to the old ADSL2 from other ISP.

You can get in touch with rep quicker in forum(Wxxxxpool) than the email, how amazing these days, what else can I said, time to move out.

Stay away from them!! – What a horrible customer service. I used their service one month. First speed was very slow. Then outage, only way to communicate is email and they sent you same email no matter what you are replying. Suppose to get refund $30 half of the month bill but it is almost two months haven't received it yet... Teletube could not able to fix their connection while I am using same router and NBN box and using Aussie broadband without any trouble.  Show details

Rubbish speeds, rubbish support, rubbish company. You won’t get what you pay for – Just tested my wifi - 19mbs download, 24 upload. On Ethernet 25/25. Pay for 100/40. Telecube is a truly inferior provider. Tech support initially okay, now don’t even bother. They simply won’t speak to you in person, only by email, and then expect a few days wait before they reply. Worst tech support I’ve ever encountered. They have grown their… Read more

customer base too fast, jacked up their prices, so not competitive now, esp with the lousy speeds. For a few days after they advised of price hike and suggested I consider the new price or drop to slower speeds, I actually got for the first time, the speeds I‘ve been paying for over the past 6 months, just to fool me into thinking they might sustain it. Stupid me. Accepted the price hike, stayed on “100/40” plan, speeds immediately went back to around 20/20. if you’re considering this company as your next provider, my advice is don’t. You’ll end up weeping with anger and frustration, and if you don’t live in Melbourne or Sydney, they’ll play you for a sucker. Rubbish provider.

Terrible, Non-responsive and Uncertain Telecube – Well, they have failed in all aspects. Speed - Terrible Customer Support - Non Responsive Facts: If a company can offer SALE on Day 1 (to attract many many customers) but can't see what's planned 15 days later, I would not trust that company anyway. Consider this, the Ship of the captain says on Day 1: SALE SALE SALE - Cheap and reliable… Read more

service u have boarded on

And you travel along the ship only to be notified 15 days later that the Fuel isn't enough in the SHIP or the Inventory is empty for Food and all. You must pay more to be able to survive.

Would you trust that company besides other facts.

Choice is yours.

Cheers

No phone support, poor email support – No phone support at all, and pathetic email support that is unable to solve any issue or process a move request, generally takes more than two days to get a reply with no actual help provided. Also had issues with speed on FTTP.  Show details

Was great - expand too fast – I purchased a a great deal from Telecube, $69 for 1000GB @ 100/40 Mb/s. For months all was well, no congestion during peak periods and competent and responsive tech support via email. Unfortunately due to their rapid expansion this is no longer the case. Congestion is terrible and tech support also became unresponsive. They have increased their… Read more

pricing plan to be on the same level as other providers to rectify this situation but I have moved on.

You should stay away from Telecube – I got good plan on Ozbargain 100/40 Mbps plan for $65 per month, so switched over to Telecube from Aussie Broadband 3 months ago. Earlier this month (in June), they sent me email saying that "They can no longer offer this plan as its hard for them to continue offering this plan for $65". Now, from this month they are charging me $85 for same… Read more

plan for $65 for 50/20 Mbps inferior plan.

I contacted their customer customer support for this incident but they were very arrogant, they were simply like "Oh you already had cheap plan for 3 months right? deal with it". I always liked and recommended Telecube to my friend, but WHAT TELECUBE HAS DONE IS A SCAM and will no longer support them anymore.

They simply used their business tactic (month to month plan) as a bait to source new customer with a cheap plan for a few month and closed out the plan as they reached number of customers they needed.

Do not trust trust Telecube, don't get scammed like me.

Avoid at all costs. They will jack up your price in the first month – Please stay away from telecube. I signed up with them recently, and I am still within the first month of my service. I received an email from them and they increased the price of my plan by 23% for no reason! This is a company without integrity. Avoid at all costs!  Show details

Sketchy Business – Signed up for a very competitively priced NBN service using a special ozbargain deal. Received an email less than a month later saying 'unfortunately we are unable to maintain the current pricing on your NBN plan, we will need you to either move to a lower speed tier to maintain a similar price or increase the price of your current plan'. That… Read more

increase was $15/month.

It wouldn't surprise me if the original deal was simply just to get customers in the door, with the hope that they would put up with the price increase due to the hassle of switching ISPs twice in a short period of time. At the very best, the company is guilty advertising cheap NBN prices without any understanding of whether or not they could actually provide them.

Bottom line, don't trust Telecube. If their prices seem too good to be true, it's because they are.

Slow speeds jacked up prices – After signing up for a $69 plan I recently got an email stating they are jacking the price up to $85 for the same 100/40 plan. As their speeds had reduced to sometimes 40mbs I have dumped them and gone with Aussie Broadband. Abb are a reputable company with consistent speeds and great customer service.  Show details

Disappointed with the price hike – I have been a very strong telecube supporter and have been recommending to all my friends and at work to take them on their special offers. Disappointed that they hiked their price, behaviour that I can only describe as a shameful act of bait and switch. UPDATE (Sat 4th Aug) : Telecube have now launched a 'make it right' offer now the 100/40… Read more

plan which was $69 a few months back then went upto $85 is now down to $75. According to the post on Ozbargain there is a 12 month price guarantee. Have decided to stay with them for now as my speeds are still pretty good even in peak times.

Do not use! – Customer service non existent. Just an auto responder. Internet always drops out and has horrible ping. Use bait and switch tactics but offering ‘no contract’ month to month plans then suddenly will increase your monthly fee by 20%. They also charge sign up fees where many are charging $0. Buyer beware  Show details

Bait and switch – Telecube raised the price of my plan $10 a month two days after processing my order. I am still awaiting installation and have no service. Very poor form, don't go with them as they have bait and switch pricing.  Show details

Zero Service – I had to move to another NBN provider as the international network just went horrible since I signed up with Telecube (high ping around 300~400+ to Asia or American network). I am in Perth and I got told the international network is backhauled through their Sydney POI. I raised this issue to Telecube support and they told me there was… Read more

something wrong with their network routing. I decided to move to another provider after a long wait of 3 month without any solution.

I tried to call and email them a couple of times about the cancellation of my NBN service but there was no response. I finally reached them by live chat and I got told there was no adjustment for the rest of unused days but I got 30 days left!!!

I want to discuss this with them but they told me I can only discuss this case through email by ticket. I have sent them 4 emails over 2 weeks now, I got ZERO RESPONSE.

I strongly suggest to avoid them..

bad network – A good speed test is really good but doesn't mean it could give customers a good experiment. Please don't only fine tune your speed test. For 100/40 FTTP, I feel like get 20/30. Also service is not prompt. But gladly, I learnt a lot about NBN when dealing with Telecube. So, I am switching to another ISP based on the experience with Telecube.  Show details

A flexable ISP – I am using economy NBN 12/1mbps connection. The setup time is very quick so the down time is like after 2 days of my previous ISP due to sudden closedown.The connection speed average is aroun 5mbps sometimes drop down to around 500kbps during peak hours. Besides, the not so perfect steady connection, overall pretty satisfied with the support, flexibility plan change and not lock-in contract, etc.  Show details

Dreadful – Frustrating! Have signed up with teleube couple of months back and I have no update on the holdup even after after leaving multiple emails and messages and voicemail. I have given a fair chance and waited for a month. WARNING : ZERO customer service.  Show details