Telstra 5G Home Internet

Constant dropouts Tried calling but the person seemed like they had zero experience and just wanted to go a really long way and waste more time after I’ve been on hold for 25 minutes also very hard to understand their accent

We switched from DODO and Telstra was comparably worse. Intermittent wi-fi, drop outs and low wi-fi speeds. Complained on a regular basis and they said "nothing is wrong on our end" and closed the issue. This happened dozens of times over the 6 months. I could use my home printer with DODO but when we switched to Telstra the printer no longer… Read more

worked no matter what I did to re-connect it. Switched to Superloop and the printer worked immediately with no issues and the wi-fi is consistent with no drop-outs and constantly 4-5 bars of service. In addition, we bought a robo-vacuum and the Telstra wi-fi wouldn't allow it to connect. I called Telstra for support and they had no idea how to resolve it and offered no solutions. I used chatGPT and was told how to rectify it straight away. For a premium service they should hire staff with a clue.

Absolute rubbish. I installed it three months ago and have had nothing but trouble with the system going down constantly. Last week it was down for five days while Icwas away, it was back up for one day and now it is down again. My home security… Read more

system is linked to it as are all my smart home accessories. I have wasted hours and hours with “Support” rebooting the modem, checking cables etc etc and nothing works. My advice is DO NOT use Telstra 5G Wireless Internet, it’s awful.

Telstra is probably the best 5G home internet provider in Australia. I’ve tried Vodafone, a few other 5G services, and just about every type of NBN or landline connection out there—but nothing comes close to Telstra’s speed. With their new 5G home internet, I regularly hit off-peak download speeds of 550Mbps, sometimes even 600Mbps. And that’s in… Read more

a busy commercial area of Sydney.

I just hope Telstra keeps investing in this kind of infrastructure. Australia’s geography and relatively small population make it one of the toughest places to deliver high-speed internet, so what they’ve achieved is genuinely impressive.

And let’s be real—if you’re not happy with Telstra’s customer service, you’re probably not going to be satisfied with anyone else either. In my experience, they’re one of the best in the business when it comes to support.

Want an example? I once contacted TPG about home internet disconnection issue. Their online chat took an average of three minutes to respond to each of my questions. Then, mid-conversation, the support agent literally left to have dinner. I’m not kidding—it took over an hour to get halfway through the chat, and she never came back. Classic. And with many other ISPs, I couldn’t even figure out where to go just to get a chance to chat with a real person — MyRepublic was a good example.

In semi-rural area, Telstra 5G Home fast and exceptionally stable – We live in a semi-rural area outside Brisbane where the only internet options are (1) wireless NBN (2) satellite NBN (3) Starlink satellite (4) Telstra 5G Home (5) Various Telcos 4G Home, eg Vodafone Of those, Starlink is the fastest, but also considerably more expensive than other options. I use Telstra 5G Home. I work from home most days and… Read more

Telstra 5G home has been incredibly stable and reliable and has decent speeds, which do vary, but frequently I see between about 150-250megabits/sec down and about 40megabits/sec up.

I give it a thumbs up based on my experience.

I have tested and found that Telstra 5G Home generally outperforms the new faster 5G wireless NBN too, which I have personally tested, and despite its claim to be able to do up to 400megabits/sec on fast plans, I have found that for me I don't get those speeds, possibly due to signal issues.

Far superior to NBN – Great speeds, nothing bad, foxtel on it too and not exceeded 1 tb limit, and if i have a fault its Telstra, not to contact NBN for me. Modem resets are a lot less than NBN, think once. Limited numbers so if available, get it. Just plug it in anywhere, no speed limits like Optus. Not bundled as all my phone services is Telstra, as was NBN, jumped when i had the option without regret Show details

Unreliable, expensive for what it is, no other option really, probably good if you have 1 device and dont use it much ! The unit complex i live in does not have NBN cabling so home internet only option. You can complain all you want Telstra dont care Its slow unreliable. Show details

What a truly cr#p service provided by this company. I pay monthly on time and they're happy to chase payment. As soon as you have an issue they're the hardest to get hold of. Online chat resulted in wasting 2 hours going through the same checks on two separate occasions with appointments made for a tech and both were cancelled. Everything points to infrastructure problem. Show details

Had this for about 3 months and found it to be unsuitable. After about 3.5 weeks we ran out of data as it's got a 1TB per month data limit. Telstra say that most households only use half of this, I have no clue where it was all going. Once you run out of data, you can't top up, the internet just goes really slow. Very fustrating for the few… Read more

days where we are waiting for the new month to tick over.

Then I started getting a text message from Telstra to say "We've detected that you've taken your 5G Home Modem outside of your home area. You won't be able to acheive 5G speeds until you return" and then the internet would stop - but I HAD NOT moved the modem, when I asked Telstra about this they were clueless and the only solution they could give was to reset the modem. I kept getting this message about once a week at random times, again, the modem hadn't been moved.

You just want stuff to work, I don't want to be resetting a modem every few days. I've cancelled the plan and returned the modem.

Cancelled my Telstra 5G Home Internet and they cut the service immediately, even though I’d already paid for the entire month. I understand the policy, but it’s an absolute foolish policy. What made it worse was the back-and-forth with support. I was repeatedly told they’d need to restart the service, then I’d have to cancel again, get another… Read more

invoice, and then they’d refund me. Why on earth should I have to jump through that many hoops just to use something I’ve already paid for?

You also can’t cancel in advance. There’s no option for “disconnect at end of billing period” like an organised adult might reasonably expect. Cancel at the wrong time and you’re just paying for internet you’re not allowed to use.

Yes, it’s in the terms. That doesn’t make it reasonable or customer-friendly. It’s a billing system designed around what suits Telstra, not customers.

Do better.

Waste of time. Had it for a week now and keeps going down. When it does work it hardly has speed. Bizarrely Telstra are incapable of fixing nor can they tell me what is wrong. Quickest Telstra to leave Telstra !!! Show details

i have not been able to work efficiently today due to the slow 5G network home internet - upload speed is 184 and download is 3.7 no wonder this country has a productivity problem when will the country have a fast and reliable internet system

Very, very poor service and customer service. Outages without warning. Utterly complacent. I recently experienced a Telstra NBN outage with no warning. At the time of the outage, midday, I was in the middle of having Windows 11 remotely downloaded by a Microsoft rep. I rang and messaged Telstra to find out if the outage could be fixed hoping to… Read more

get it done before the download froze on my screen. I could not get through to anyone. Over the course of the next ten hours I tried repeatedly to contact a Telstra rep and left numerous messages, Eventually at 10pm someone got back to me. He spoke to me in a tone of voice I would call mocking. By then it was way too late. The download had frozen on my computer and I had to take it to be repaired at a cost of $350. Telstra could not care less. They have recently improved download speeds for customers on higher speeds but ignored those on lower speeds mostly the elderly.

Absolute stupidity from Telstra. I had 5G Home internet and relocated areas. Plugged in, still worked amazing for a month. Then 1 day, awful internet connection. I texted to an expert and they noticed I relocated areas which was the reason. They put my address in and they stated repeatedly that 5G internet is not available and I must transfer to… Read more

NBN. So for 1 month perfect 5G service then all of a sudden it's because I related? My house number is new, ie #335. Not available, however, #334 & #333 is a success and available!! But they could not assign it. So I cancelled everything, gone to Optus. Telstra...Australia's best service? Absolutely not!

Telstra decides to change their billing system. The bill is to be paid in advance. Ignoring that an authorised Auto Pay agreement is in place, Telstra decides not to deduct from my account. I contacted and documented the chat on 6 July 2025. It was confirmed that the payment would be deducted on 18 July 2025, it was not deducted. The online system… Read more

refused to rectify my complaint so i visited the Telstra Shop. The Telstra Shop did not even understand Telstra payment system and demanded payment from a credit card. He was clearly unaware that Bpay was possible. I wanted to confirm that the auto pay was set up. They could not. So now I spent another hour online and still no result. Now I am trying the phone number 132200 complaints line. I have been waiting 2 hours plus on hold. Serious payment verification should take only a few minutes. It is the worst possible service, utterly disgraceful, totally unacceptable. Who from Telstra was responsible for this payment transition debacle? They should be sacked.

Absolutely despicable. I’ve had no internet for 14 days and counting because of Telstra’s incompetence. Every day I call, sit on hold for 30 mins, re-explain the saga, then they re-explain how they didnt send the replacement modem because of an IT issue on their end. Every time, they claim to escalate to ‘Level 2’ and claim to fix it and my modem… Read more

is on the way! Every follow up call results in an admission that’s bull and no modem has been sent. It’s the same dance every time. There’s no one you can escalate to. No one takes responsibility. They lied repeatedly. They promise to call back but never do. Having to work from home using hot spot.

I’ve been having trouble for months on 5g internet keeps dropping out Telstra can’t help wants me to call back on a 1800 number and the wait time is 30 minutes this is pathetic service and shows me how many problems they have I’m sick and tired of rebooting every dayb Show details

Absolute rubbish, worst service provider I have ever had to deal with, would rate them 0 stars if I could. Online service is very frustrating, have to repeat yourself many times, issues take a long time to be resolved, overall a really poor service. I recently had a Wi-Fi booster unit fail, arranged for it to be returned on 1 April 2025, was… Read more

assured that I would receive a replacement unit. Fast track to 27 May 2025, I am still waiting, each time I make contact I have to repeat my whole story again, get pushed from one person to another, not even sure they are real people, nothing gets resolved. Now Telstra is pushing me to buy another booster and then I will get credited, have had issues in the past where I was overcharged and it took a year to get my money back, will definitely not be paying them anything.

Think this is the end of my journey with Telstra, worst experience ever, over-priced, shocking service, I could go on and on but I've run out of steam. I'm done!

Would definitely not recommend Telstra for home internet services.

What a pity that Product Review doesn't allow for Zero stars. So One out Five is the only rating I can give Telstra. As a business owner I cannot fathom why Telstra beats up it's customers. I have used Telstra services at various times over the past 35 years and have probably spent literally tens of thousands of dollars with them yet they continue… Read more

to treat customers like sh*t. They simply don't learn basics of customer service. My latest interaction with Telstra has been as worse as it gets. Threats that are automated, customer service that is useless and overall just a bunch of amateurs that don't give a flying f#$k about you. I have tried the patience approach but have again been left with a feeling of total frustration with a big corporate that treats you like a problem rather than a valued customer. I've always paid my bills on time, never been in arrears and always tried to apply good Business principles to these turkeys. Here's the bottom line. DO NOT BECOME A TELSTRA CLIENT. AVOID THEM AT ALL COSTS. DO NOT TRUST THEIR HYPE. THEY TRULY DON'T CARE WHAT THEY INFLICT ON YOU TO MAKE THEM PROFITABLE.

Telstra currently charge me $105 per month for this service.The same service is available through other telecomunication companies for $80 per month.Last month they gave me a credit for $20.This month back to $105.On contacting them they provided a lame excuse that as the largest company they have more overheads.Ignoring the fact they have a… Read more

dominant market share and charge other suppliers for use of Telstra's equipment and line services. As a communication company the make communicating with them difficult and time consuming.As a leading Australian company they send most of their communication tasks overseas making it even more difficult to solve a simple problem.Time to change service supplier.

Think carefully before connecting Telstra 5g internet !! – I had Telstra NBN and was very satisfied but was talked into 5g, supposedly faster and yes it was $5 a month cheaper. BIG MISTAKE. The first week was ok but it then started dropping out daily which involved switching off the modem to reset, very annoying as this never happened on NBN. After getting several drop outs daily I had enough and went… Read more

back to Telstra NBN and have had a perfect connection since. PS .Telstra vere very good in handling the change back to NBN. I received the new modem the next day and returned the 5g modem with the Telstra Postal voucher. MORAL OF THE STORY If it ain't broke, don't fix it. Think hard before changing to 5g

False advertising – You pay for 5G but will only ever receive 4g. 5G always drops out and you constantly only ever get 4g . Very slow and impossible to download anything can’t even load YouTube videos or refresh social media . Telstra support is no help they just tell you to turn it on and off . The offshore complaints department can only offer you temporary… Read more

credits as they have no solutions to help.

Funny thing is the 5G tower is only 250m away yet signal is only ever 4g.