Telstra Broadband Cable

Telstra Broadband Cable

 Verified
Telstra Broadband Cable
1.9

364 reviews

PositivevsNegative
19% · 68265 · 73%

Adequate Speeds Yes · No
Value for Money
1.5
Transparency
1.4
Customer Service
1.3

Reviews

364 reviews
M B.
M B.South East Queensland, QLD12 posts
  Cable
Val S.
Val S.Perth, WA6 posts
  Cable

Absolutely shocking, the worst

Terrible disastrous provider, their customers service is absolutely shocking. Just simply money grab. Don't care about the customers, don't care about the constant drop outs and line problems. Stay away people, find someone else any one else. The worst. Show details
Mike L
Mike LSydney, NSW3 posts
  Verified Cable

Deleted a Service Booking

Had continual dropouts on the Telstra Broadband service, went through Gold Telstra service process which took at least an hour of my time. They set up an appointment sent it through their Telstra App (here's the catch) then NBN tech never shows up at appointed time. I circle back and find that the tech order has been deleted from the "orders" section of the Telstra App. By not providing an SMS to my phone they can control and delete any communications with the customer. They just waste your time and patience and I have no time for them, especially when they charge a premium for poor service and sometimes poor performing products. Show details
Veronika
VeronikaCanberra 2600, ACT159 posts
  Cable
Value for Money
Customer Service
Veronika
Veronika  
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WHD
WHDSouth East Queensland, QLD4 posts
  Cable

Hopeless most times - keeps freezing!

Simply freezes on my Apple 12 mobile and can take 10-20 seconds before it recovers before freezing again!!! This happens at all times of the day in the middle of Brisbane CBD - so unrelated to peak office hours etc etc Show details
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Rod Ritchie
Rod RitchieNorthern Region, NSW
  Cable
Steve
Steve96 posts
  Cable

Waited 3 weeks and five appointments still no internet

I have wasted more than 20 hours trying to get telstra to connect my phone. That is 5 appointments they failed to keep. What is going on? Why can't I speak to someone in Australia? Show details
Tracey
TraceySouth East Queensland, QLD2 posts
  Cable

TERRIBLE

Cannot express how frustrating it is to HAVE to use Telstra. Where we live - there is no other option. It has been nothing but an absolute nightmare dealing with set up all the way through to now, not receiving any correspondence from them, and having our account barred. It is such an awful service, don't do it if you don't have to. Show details
Grant
GrantGreater Melbourne (Metropolitan), VIC3 posts
  Cable

Paid premium price for TERRIBLE product and service

impossible to get phone support. I use the app messaging to try and resolve issues and it bounces between Bots and staff thst literally have NO Idea!! I was told I would get a new modem after 3 years of paying for crappy internet. Then suddenly they have no recollection of the call. I am changing provider. Show details
Stephanie
StephanieBrisbane
  Cable

Trying to upgrade to NBN and we're being sent in circles

After 3 bungled attempts to connect us when we first moved into our property (mistakes made by the technicians), we have endured 4 horrible horrible years of drop outs, non-connectivity, and terrible customer service (being constantly forgotten about) by Telstra. On our 4th year of terrible ADSL 2, we have been attempting to upgrade our service to NBN, something of which has been IMPOSSIBLE to complete. We have been sent in circles, 'the technician will come out on this day' only to be forgotten about by the 'system' over 3 times at this point (how many more can we endure)

If you are a new customer signing up, just don't. I have never seen customer service this bad in my entire life. Telstra is Australia's shame. Show details

Michael R.
Michael R.
  Cable

The worst company I have ever dealt with

Unfortunately Telstra is the only option for internet where I live? so organised for a new modem and engineer to come out as the phone box looks beyond repair. A week later and I was advised Telstra had cancelled my order without telling me. I then spent literally 4-5 hours talking to numerous teams in India to try to get this sorted. Eventually a week or 2 later a modem turned up but again Telstra had decided without talking to me we didn't need an engineer. 2 weeks later still no internet, no contact from them and hours on hold. How can such a large company be this incompetent in 2021?
Joshua P.
Joshua P.Sydney, NSW
  Cable

ZERO STARS HORRIFIC COMPANY AND SERVICE

The most simple way to say this is that it is the most awful company in existence, you can't possibly get worse. The speeds (download and upload) are cripplingly slow (1.8 Mbps and 0.4 Mbps respectively), ping is terrible too and to compound all of this the customer service is so bad you would have better luck asking a possum to fix the problem. Finally, the price IS THROUGH THE ROOF! for something so bad. Don't ever deal with them ever, they are garbage and it is not worth your time, money or brainpower. Show details
Sam
SamPerth, WA2 posts
  Cable

Very Unprofessional Staff, No Idea Of What They Are Doing, No Knowledge Of Industry

I asked to cancel fax line, took them more than 11 months to cancel. Every month they billed me and I have to call them every month to credit me back and cancel the fax line. Every time they promise and did not cancel the line. Have to lodge complaint at tio to get resolution. Staff very rude and un professional. Some time they dont give reference number and just hang up. All call goes to overseas who don't understand english Show details
gerardhynes
gerardhynesSouth East Queensland, QLD3 posts
  Cable

Terrible customer service - 0 stars

Waited 4 hours for a technician to turn up to connect my broadband - but they never turned up. I wasted 4 hours just waiting around for technician even after confirming with customer support that the technician would arrive before 5pm. I would give them 0 stars for customer service if I could. Show details
ARV
ARVGreater Melbourne (Metropolitan), VIC4 posts
  Cable

Questions & Answers

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Details

Compare all Telstra Broadband (BigPond) listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $95$80$110
Typical Evening Download Speed 50Mbps25Mbps100Mbps
Promotional Offer

3 months BINGE Standard subscription available to Telstra customers who are NEW to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022. Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/month) apply after offer period ends unless changed or cancelled. Requires internet and compatible device.

Get Device Protect (helps defend against cyber threats with access to the complete Security Suite from Trend Micro™) offer for first 2 months. Pay 10/month after the first 2 months offer. The Two months is redeemable ONCE per account. Available to NEW Telstra consumer post-paid mobile or internet customers. App download required.

12 months Disney+ is included when you sign up or another eligible new plan. Offer ends 28 March, redeem by 31 May. Roll onto month-to-month subscription, currently $11.99/month after 12 months. Cancel anytime. New and returning Disney+ subscribers only.

3 months BINGE Standard subscription available to Telstra customers who are NEW to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022. Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/month) apply after offer period ends unless changed or cancelled. Requires internet and compatible device.

Get Device Protect (helps defend against cyber threats with access to the complete Security Suite from Trend Micro™) offer for first 2 months. Pay 10/month after the first 2 months offer. The Two months is redeemable ONCE per account. Available to NEW Telstra consumer post-paid mobile or internet customers. App download required.

3 months BINGE Standard subscription available to Telstra customers who are NEW to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022. Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/month) apply after offer period ends unless changed or cancelled. Requires internet and compatible device.

Get Device Protect (helps defend against cyber threats with access to the complete Security Suite from Trend Micro™) offer for first 2 months. Pay 10/month after the first 2 months offer. The Two months is redeemable ONCE per account. Available to NEW Telstra consumer post-paid mobile or internet customers. App download required.

12 months Disney+ is included when you sign up or another eligible new plan. Offer ends 28 March, redeem by 31 May. Roll onto month-to-month subscription, currently $11.99/month after 12 months. Cancel anytime. New and returning Disney+ subscribers only.

Max Upload Speed 20 Mbps5 Mbps20 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps
Contract TypeSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimited
Packages AvailableBundleBundleBundle
Service TypeNBNNBNNBN
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