Telstra Broadband NBN 50/20 (Standard Plus)

Telstra Broadband NBN 50/20 (Standard Plus)

 Verified
Telstra Broadband NBN 50/20 (Standard Plus)
1.4

305 reviews

PositivevsNegative
9% · 26271 · 89%
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Adequate Speeds Yes · No
Value for Money
1.5
Transparency
1.5
Customer Service
1.5

Reviews

305 reviews
Blake Heath
Blake HeathAU9 posts
  NBN 50/20

Excellent Service For Many Years - Expensive Though And Lack of Loyalty Discounts

Fantastic reliability for many years on my FTTN connection. Speed is always faster than the minimum expected for my contract - even in the evenings. Telstra does not offer loyalty discounts, even for customers of decades standing like me. That is poor. I don't want points to buy things, I just want plain and simple discounts. However, from a reliability stand point, I'd give my FTTN connection 9.5/10 over many years now. I always turn off my modem during close thunderstorms and replace my modem about every two to three years for reliability of connection. Customer service is fine although I've rarely had to call. Show details
Value for Money
Transparency
Alfred AA
Alfred AAKincumber3 posts
  NBN 50/20
R A.
R A.Perth, WA23 posts
  NBN 50/20
Value for Money
Jimmy D
Jimmy DSydney, NSW6 posts
  NBN 50/20
Crouch123
Crouch123Greater Melbourne (Metropolitan), VIC2 posts
  NBN 50/20

Telstra is the best

I just changed from Dodo back to Telstra. The difference is irrefutable in terms of reliability, speed and performance. Whilst Telstra is more expensive compared to many of the other providers, you do get what you pay for. I don’t believe, having had a poor experience with budget providers due to frequent dropping out and very slow speeds even on a higher tier plan, that I will ever change from Telstra. Their communication seems to have improved since I last used their services as I got regular emails to confirm delivery of the router and to confirm when my connection was ready. The set up is also very easy, literally plug and play. I should have never left in the first place! Show details
Value for Money
Transparency
Kanye
KanyeHolt 2615, ACT80 posts
  Verified NBN 50/20

NBN Great here

Connected in Macgregor ACT 2615 over year now awesome, Telstra offer of Standard Plus Speed (50mbps) getting pretty much 47mbps download noting to complain, no dropouts what so ever at this stage, with the Covid19 people been home internet was great, customer service not the best. Telstra been excellent so far. Show details
Value for Money
Customer Service
Richard
RichardPerth, WA18 posts
  NBN 50/20
Maree S
Maree SPerth, WA39 posts
  NBN 50/20
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Michelle
MichelleGreater Melbourne (Inner), VIC
  NBN 50/20

Disgusting Customer Service

Loyal customer of 30 years plus, made a complaint about them offering new customers better prices and deals than long standing loyal customers and was told basically bad luck. The guy who rang me about my complaint was rude and refused to let me speak to a supervisor or Manager …. No customer service here what so ever, will be looking at taking my business elsewhere. Show details
Wee Wen
Wee Wen
  NBN 50/20

thanks but no thanks

thanks for blocking my games without any indication, it is not spam/malicious whatever you IT personel think they are, i'm moving on. Show details
Mike C.
Mike C.10 posts
  NBN 50/20

Decent broadband. No issues at all

Telstra may not represent the best value. But I have not had any issues for a number of years. I have FTTP and drop-outs are rare. If the line does drop out it is usually a router issue. Telstra Plus is a bonus as you can use points to buy things. It also lets you pay off an iPhone over time without a phone plan. Show details
Jason
JasonGreater Melbourne (Metropolitan), VIC9 posts
  NBN 50/20
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Learned consumer
Learned consumerSydney, NSW38 posts
  NBN 50/20
Transparency
Customer Service
John G. D.
John G. D.Sydney, NSW4 posts
  NBN 50/20
Customer Service
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John G. D.
John G. D.  
More

Customer service officer was very helpful but line was fixed 2 days later. Tech fixed issue (Node) in >5 min. That is why I gave 4 stars for Customer Service

Henry
HenrySydney, NSW2 posts
  NBN 50/20

Worse than rating

They are even worse than zero. My internet keep disconnecting since first month, their customer service can only be available from the Mobile App. You won't get anyone answering the phone within 30 minutes. Every time they will ask you to do the same troubleshooting, and they know it was not working at all. Show details

Questions & Answers

Brian
Brian · NBN 50/20 (Standard Plus)

Why is my modem on Telstra mobile network and why is it impossible to switch back to fixed network is there something Telstra is not telling us.

Fired Up
Fired Up  

I don’t understand

Details

Compare all Telstra Broadband (BigPond) listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $95$80$110
Typical Evening Download Speed 50Mbps25Mbps100Mbps
Promotional Offer

3 months BINGE Standard subscription available to Telstra customers who are NEW to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022. Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/month) apply after offer period ends unless changed or cancelled. Requires internet and compatible device.

Get Device Protect (helps defend against cyber threats with access to the complete Security Suite from Trend Micro™) offer for first 2 months. Pay 10/month after the first 2 months offer. The Two months is redeemable ONCE per account. Available to NEW Telstra consumer post-paid mobile or internet customers. App download required.

12 months Disney+ is included when you sign up or another eligible new plan. Offer ends 28 March, redeem by 31 May. Roll onto month-to-month subscription, currently $11.99/month after 12 months. Cancel anytime. New and returning Disney+ subscribers only.

3 months BINGE Standard subscription available to Telstra customers who are NEW to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022. Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/month) apply after offer period ends unless changed or cancelled. Requires internet and compatible device.

Get Device Protect (helps defend against cyber threats with access to the complete Security Suite from Trend Micro™) offer for first 2 months. Pay 10/month after the first 2 months offer. The Two months is redeemable ONCE per account. Available to NEW Telstra consumer post-paid mobile or internet customers. App download required.

3 months BINGE Standard subscription available to Telstra customers who are NEW to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022. Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/month) apply after offer period ends unless changed or cancelled. Requires internet and compatible device.

Get Device Protect (helps defend against cyber threats with access to the complete Security Suite from Trend Micro™) offer for first 2 months. Pay 10/month after the first 2 months offer. The Two months is redeemable ONCE per account. Available to NEW Telstra consumer post-paid mobile or internet customers. App download required.

12 months Disney+ is included when you sign up or another eligible new plan. Offer ends 28 March, redeem by 31 May. Roll onto month-to-month subscription, currently $11.99/month after 12 months. Cancel anytime. New and returning Disney+ subscribers only.

Max Upload Speed 20 Mbps5 Mbps20 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps
Contract TypeSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimited
Packages AvailableBundleBundleBundle
Service TypeNBNNBNNBN
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