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Telstra Home Phone

Telstra Home Phone

1.3 from 218 reviews

Reviews

(6)
(5)
(7)
(17)
(183)
  • Transparency
    1.2 (18)
  • Customer Service
    1.2 (21)


Laney J.

Laney J.Hunter Region, NSW

Not Happy Jan

published

Very unhappy with Telstra at the moment. They give terrible service, terrible customer service, long wait times and they don't care. What more can I say? Stay away and avoid if possible.

Transparency
Customer Service

Ralph

RalphSouth East Queensland, QLD

  • 2 reviews

The most Un-Australian Company that does not care for any Australians

published
Transparency
Customer Service
1 comment
Ralph
Ralph
Mike

MikeSydney Surrounds, NSW

  • 13 reviews

Non existent unprofessional pathetic service

published

Once again phoned customer service because the nbn was too slow
The morons did a speed test and found that there were problems with our line
Made an appointment for the next day for someone to come and investigate and hopefully fix the problem
The window they gave me was between 1pm and 6pm
Waited and waited and surprise surprise no one arrived
No phone call no nothing
You are pathetic Telstra and can’t understand how you are still in business

Transparency
Customer Service
Brad R

Brad RSydney, NSW

  • 3 reviews

Zero customer service or communication

published

After years of Telstra land line I call 4 times to disconnect it. 3 call backs dont occur, then I get a very helpful call centre operator who says they will arrange to disconnect. I am currently at 55 minutes on the phone and it still hasnt been actioned. This company is an absolute disgrace, the staff keep apologising that the system is running slow. They will take your money and connect you, but wait all week to get someone to answer in their call centre and over an hour to disconnect and still waiting.

Transparency
Customer Service

Margaret

MargaretPerth, WA

  • 2 reviews
  • Verified customer

Complaint resolved !! But then again maybe not

published
Transparency
Customer Service

trev

trevGreater Melbourne (Inner), VIC

  • 4 reviews

horrible overpriced services

published

was a customer for over 5 years. they refused to upgrade or repair the copper, and calling customer support was a nightmare. people reading from a script who clearly had no idea about telephone technology issues, and they didn't seem to care if you have a problem or if it gets resolved!

will never be a customer with them ever again, and I tell everyone to avoid telstra if at all possible.

Transparency
Customer Service

Louise

LouiseSydney, NSW

  • 3 reviews

Phone and internet outages caused by Telstra - the only telephone network in Australia - never fixes issues properly.

published

Telstra patches bits of its old cabling as it breaks, but only some time after you call. These outages are no good for business or recording TV. And no refund.


Fred

FredSouth East Queensland, QLD

  • 11 reviews

Complaints Never Resolved

published

When you have a complaint for bad service , errors etc.etc. their overseas call centre never resolve the problem they pass you and keep on passing you to all of their friends and NEVER resolve anything time to get rid of them . Choose wisely but never any provider such as Telstra who will rip you off on service and does not fix anything.

Transparency
Customer Service
jec051

jec051prefer not to say

  • 3 reviews
  • 2 likes

Don't buy from Telstra online!!!

published
Transparency
Customer Service
Sean C

Sean C

  • 5 reviews

two months and account still not closed

published
Transparency
Customer Service

Miriam

MiriamSydney, NSW

  • 2 reviews

Hopeless

published

Have good deals at the moment but impossible to speak to correct person and get things sorted. You keep getting to connected to the wrong person and wrong email addresses

Transparency
Customer Service

Mrs D

Mrs DGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

Telstra! Start reading these reviews!!!!

published
Transparency

Mulder

MulderGreater Melbourne (Outer), VIC

  • 6 reviews
  • 6 likes

Utter Disgrace

published

Telstra is a complete and utter disgrace! My 83 year old father-in-law (who is high priority medical needs) has his home phone cut off over a $50 odd dollar bill he never received...
The we go to pay the missed the bill of $50 odd and with no authority they take $120 out of our credit card!
And a call centre that you cannot understand!
A complete joke! I'm giving them 1 star because I cannot give NO stars!!!

Transparency
Customer Service

Sam

Sam Sydney, NSW

  • Verified customer

Worst decision ever

published

Moved from Optus to Telstra thinking that Telstra would be more reliable as my mother is getting much older and we depend on the landline lot more. Paid 295 for a copper wire lead in installation July 6th 2019 it's now September 11th 2019 and still no installation and still no feedback from Telstra every time I call them I get a different excuse I called the ombudsman and they are no help whatsoever I have complained to the Telstra complaints line and nothing these overseas call centres making things even worse I honestly wish I did not move from Optus because as bad as they were they are much better than Telstra

Transparency
Customer Service
Les

LesMetropolitan Adelaide, SA

  • 4 reviews

DISGUSTING SERVICE!!!!!!!!

published
Transparency
Customer Service

Telstra is an absolute joke

published
Transparency
Customer Service

australia

australiaaustralia nsw

  • 14 reviews

Telstra & NBN Deception

published
Transparency
Customer Service

Stay away from this store, no care or customer service. Changing 3 phones from this provider.

published

Signed up for 2 new phone contracts, told accessories were free with phone purchase. Walked out with $720 worth of supposedly free unwanted Telstra accessories for 2 x phones. Never wanted the extras but told it was free only to find out there is an accessory charge on the bill which only just realised( my fault for not re reading the contract). Stung by the Telstra Unley store again.

Transparency
Customer Service

Disappointing - changing providers

published

Horrible experiences getting home phones fixed this year. Great difficulty calling complaints managers, over 15 technicians for my parents. They don't call back. Complaints closed without any correspondence from Telstra

Transparency
Customer Service

May A.

May A.Illawarra, NSW

Disgraceful

published

My elderly, visually impaired father didn't want a private number but Telstra didn't care. They gave him one anyway. Apparently there are only private numbers with Telstra now? Lots of lies, weeks pass, different reference numbers, hours speaking to customer support and misery.He still has a private number which he doesn't want. Why can't he get his listed number back? The lack of compassion Telstra has shown over this matter is deeply concerning. The phone customer representatives cannot or will not comprehend that there is a problem.

Customer Service

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Questions & Answers

Barry J.

Barry J.asked

Why can't I get call forward selected callers connected to my NBN home phone? Web site says it's available and two operators say it has been connected.

No answers

Brett H.

Brett H.asked

What's the latest, most expensive, best home phone thats available to buy, that's a 2 phone system?

No answers

nos

nosasked

how do i organise a three way conversation when someone rings in

No answers

Get an answer from our members and Telstra representatives

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