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Incompetent and totally UNPROFESSIONAL TELSTRA
What a nightmare this company is. I ordered NBN with Telstra ,they cut my land line (which i use for business)2 weeks before my appointment. 2 Months later they managed to get me hooked up with very little compassion or compensation. I would highly recommend every one stay away from Telstra!!!!
Telstra Cuts Off Home Phone As I Refused To Take out a $77per month NBN when with another Provider...
After I refused to do NBN with Telstra Package for $77 per month as I have another Service Provider which I have been happy with for many years; they cut my home phone off this afternoon!
I have been with Telstra and before that Telecom since my young adult years, and to resort to these tactics after sending me a Bill for last month and also a month in advance last week for the first time;
shows the Highly Dangerous Tactics Telstra and others are prepared to engage in...
I had been waiting on a Specialist Appointment for a Colonoscopy to chec...k for Bowel Cancer, and had to email through my home phone and email last week, after Vodafone cut off my Mobile Phone 12am Midnight date of 2 year extension after being with them more than 25 years; and the Specialist couldn't reach me today on the home phone! Deaths will occur due to Telstra and Vodafone Mobile despite being a lifelong exemplary customer... @Colin Murdoch, Sydney, Australia... #telecom #healthcare #health #cancer #mobile #homephonecutoffby telstra and vodafonemobile...
Telstra - Please Don’t Talk To Us
I have tried to talk to someone at Telstra on numerous occasions, and I’m always provided a recorded message or sent a text to go online. They just don’t want to talk with their customers.
Useless customer service. NO STARS
Submitted a change of ownership form in November which has never been processed. Keep getting emails for a survey on service from Telstra Team <email@example.com> . No service has been done and the actual link for the survey goes nowhere (This site can't be reached). Email surveys keep coming but NO service has been performed. So useless. It sickens me as I am a Telstra share holder.
Disconnected my phone line
I had been waiting for over a year since Jan 2020 for Telstra to install Nbn, been told they had equipment shortages and they will inform me when it’s available.
Meanwhile my copper wires are still good to use and they will not disconnect my phone line.
To my surprise my phone line did get cutoff in Jan 2021, without informing me. It took two days to reconnect the line back and told the same story this time they will leave a note in the system, so nobody will disconnect my line again before NBN is installed.
Anyways on the 13/02/21 my phone li...
Should've learned the first time...
I was with Telstra years ago and changed providers when they tried to charge me $350 for someone else's bill all because they spelt our name wrong. I actually had to physically take in all my paid bills (yes I keep all my bill records for this reason) to get this resolved. Had to go back due to needing a particular service.
Trying to cancel again now as I have found a better provider for what I need. Cannot talk to anyone on the phone - ironic as this is a communication company. Made to se...nd a text. 45 minutes worth of texting later and the person on the other end cannot verify me. What a joke! I will be going down in person on Monday to sort this out and to leave them forever. Absolutely hands down the WORST customer service I have ever dealt with.
Rental in Advance 23 Oct 2020
FYI history -Pay each pension day, so in credit definitely from Dec 2017 to date. Rec'd letter 23 Oct 2020 advising Phone Plan changing from 23 Nov 2020 (plan normally $55 but I get $10 Pensioner concession + a further $10 discount, so monthly price is $35 + other stuff free). WOW who came up with confuted pricing plan? You should see the final workings. My problem is with advance payment paid in 2012 now again 2021. tried Chat and got 'robot + Johnny who left me. cannot see how telstra get figures as none make 'cents'
Charged $126.96 overdue bill for free incoming call only landline???
Today I received a final payment notice from Telstra, stating I had an overdue account for $126.96. (final notice even though I have not received a previous bill) I only have one account with Telstra and this is for an incoming call only - priority assist-land-line, which the last time I checked, was free! I rang Telstra about half an hour ago, and all I got told to ring them back, in three hours time because they were too busy to deal with my issue. (its now almost 2.30pm Adelaide time) So by this time, it will make it 5.30pm my time and 6.30pm (EST) time and they will be closed. Nice one Telstra... I have lodged a complaint with the TIO. I am not chasing these Klutzes around...
Impossible to Cancel
Telstra is like the Hotel California - you can check out any time you like but you can never leave.
My 82yo pensioner father is undergoing pallative care and has not been home for months so has been trying to cancel his home phone and internet bundle. There's no option to do this online, you can't get through to anyone on the customer service line and their live chat is non-responsive (until you're not there).
I finally managed to cancel it for him today but I reckon they owe us a year of phone/internet charges for being unable to cancel earlier.
I have been trying since last November to cancel a home phone account (0885226455)with Telstra, I have voice cancelled on their 1300 No., I have emailed to every address I can find, I have texted them numerous times on any No. I can find,, I even live chatted with someone who stopped the conversation short.. what do I have to do to get rid of this useless, using the word reluctantly, "service' ..I don't even have a line in anymore due to rebuilding.. BUT they still send me an invoice!.. For heavens sake Telstra if you cant do the job, you are being more than well paid to do, Pack it in and find something you may be able to do..
I have to advocate on behalf of my mother who is hearing and sight impaired. I rang Telstra regarding a letter she received about changing her plan and had a query on the charges on her current plan. The person at the other end of the phone had no idea what I was talking about and I got completely fed up with reading out a particular paragraph relating to charges about 5 times. Nothing solved. Going onto the Telstra website was a complete and utter waste of 3/4 hour. Cannot even get across what your grief is. It's about time someone made them lift their game.
Hopeless refuse to refund me
I had an account with Telstra and was closed beginning of the year. There was a credit of $20+ left.
As my account has been closed and I have nothing more to do with Telstra, I requested for a refund. Simple case you would think. But no. Tried calling them and voice message was due to Covid 19 there is no one to answer your call and please download the app.. which I did but it didnt work. Went to physical store in Westfield and the staff was anything but helpful. Their reply was just go and download the app. They will not even bother to d...
Could not be worse - bordering on fraudulent
Our business changed over to the NBN with Telstra, and when this happened our land line stopped working. Their support was worse than abysmal. After three days of completely wasting my time on a ridiculous chat system I gave up and rang the ombudsman. Another day went by before they contacted us, yet we still only have promises that they will send a technician next week. I really cannot think how they could have done this worse. My business is in tatters thanks to Telstra. Shameful, disgraceful and bordering on large-scale fraud.
Rubbish Customer Support
They have removed all call support and introduced a chat support, which is a complete joke.
I spent 3 hours yesterday chatting and could not solve the issue then initiated chat 10am today, 6 hours past and still no success.
They will force me to leave the chat again and I need to start from beginning with the issue if I want to chat again.
A complete rubbish
Telstra destroyed our company today
Telstra disconnected our landline today. No warning, no notice. 103 minutes on the phone and I am told I should have changed to NBN. I would if I could! I have been trying for 12 months but keep getting told it is not available because we are too far from the node up a dead-end street... Telstra says that every time I picked up our landline I would have been warned it was to be disconnected, that never happened. I am told they wrote to me... never happened! It didn't stop them from continuing to bill me for the landline they have disconnected. ...They re-negotiated their agreement with me 10 months ago and I had to sign up for 12 months... for a service they knew would be disconnected. If Covid-19 wasn't hard enough our our business Telstra have put the final nail in the coffin.
Questions & Answers
Why can't I get call forward selected callers connected to my NBN home phone? Web site says it's available and two operators say it has been connected.
What's the latest, most expensive, best home phone thats available to buy, that's a 2 phone system?
how do i organise a three way conversation when someone rings in
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