Love our rug
We are very happy with our recent purchase.
Our purchase from Temple and Webster was a pleasure - from the accuracy of the item shown on the website to the prompt receipt a few days later. It is so good to deal with a company who not only has great products but values its customer base.
Always easy to use the site and find what we are looking for with reasonable prices given and always great quality. Packages are always secure and the products are relatively easy to set up .
Good quality bed at a very reasonable price. It was straight forward to assemble. And it was also delivered very promptly. I can not fault the product or the service.
Lovin dinner set....
Love our new dinner set, excellent quality and great price. Delivered in a timely fashion - one piece was broken on arrival and T&W replaced it immediately with no fuss. Great service from the on-line team, thanks!
Very easy to navigate your site, absolutly satisified with the available product range, love the items I've purchased as I've always have been. Simple roll out on the floor, easy.
Great service nice product
Ordered a small side table- delivered in 3 days . The table is exactly what I expected. very true to picture. So easy to order - very easy shoppinf exp[erience. Love it.
No customer service
I had order a print as a gift and admit was my error I did not check the estimated arrival date. After realising it was going to sit in a warehouse for over 2 weeks before it was dispatched I called the customer service number after 1 week to ask if the order may possibly leave earlier and if they could check with the warehouse if there was any progress. Again admitted it was my fault I did not check the estimated date. The last was very friendly but explained that the date is set at the order and it will not change, they literally wait until the 2 weeks are up and this can’t be changed ???
This is meant to be a large online company and they leave items in a warehouse for 2 weeks before processing to ship and even worse the staff can’t obtain an update ?
In the same date I ordered 4 prints from other companies that are being custom made that includes custom made frames as well. They are arriving within 2 weeks.
Yet a ready made print can’t be dispatched from a warehouse in that time ? I could if and should of ordered the same print from Zanui with the product arriving in 5-10 days at the same price.
I sent a message on Instagram to ask if the above was normal - No reply.
Worse online company to purchase from. There are so many online stores out there that sell the exact same products at the same price or lower. It is not worth ordering from Temople and Webster save yourself some time and go elsewhere where you can also ask for some help
and customer service if you need it because you won’t get that at Temple and Webster. It will also be delivered a lot more quickly.
I have since had s reply to say the
Bulk print is a custom one that’s why there is a longer delivery date. The same print Zanui could deliver within 5-10 days. They also sent a sarcastic message saying sorry I didn’t read the shipping time frame the 3 times it is noted. Great customer device being sarcastic to top it of. Maybe don’t have the stays as sitting at the warehouse for 2 weeks and explain that the bulk made print is allegedly being “ custom made “
Just as expected
Easy to order, quick delivery, well packaged, great product
Looking forward to having this hardwired by my Electrician to install in my new Kitchen. So I haven’t used it yet but will have to wait and see. Will definitely order again through this website
Great Seat for a Bench Technician!
I was looking for a couple of stool chairs used for a high bench and stumbles across the Temple & Webster website. Pretty easy finding one with the right price . Delivery of my chairs was reasonable and was easy as to assemble. Two thumbs up!
They are selling same stock as OZ Plaza is selling on Ebay
How easy was it to navigate the store and find what you wanted?
Not better than ebay
How satisfied were you with the range of products available?
Quality is cheap
How satisfied were you with the quality of product(s) you bought?
They will only care about you untill you have not bought. Once bought then you are treated differently
If you had to assemble your furniture by yourself, did you find it easy to do so?
I returned the product
Always have enjoyed the amazing range of products .
Found all products when not looking for anything in particular.
Storage bin garage rack is very useful. Have been very happy with all products I have purchased.
My only comment regarding Storage Bin Garage Rack is that the bins can be knocked of the Rack too easily. Regarding assembly of the rack ...easy for a handyman.
Thank you for your interesting amazing range of products.
I’m sorry but I’ve lost count of products I have bought from you .... but the first I purchased was a large beautiful white decorative floor standing Mirror which I love and was delighted when it arrived .. it was soo beautiful... and the price was truly amazing too .
And yes I do love shopping with T&W.
Products are good but the shipping process is TERRIBLE
Whilst the products are good, if you buy more than one item, everything is shipped separately. I learnt this the hard way by buying 6 different products to then receive 6 different shipping numbers with varying estimated delivery times and dates. Temple and Webster take zero responsibility for the shipping process. They palm you off onto the respective carrier and expect you to sort it out from there. They also use Allied Express as one of the carriers who are absolutely terrible. They refuse to give you a confirmed delivery date and only confirm once the item is on board. I had large items of furniture being delivered at my home and couldn't be at home 24/7 waiting on an anticipated delivery due to work. I ended up having to get items delivered to work and then couriered back home. Worst process I have ever encountered for an online store and I will not be using them again.
Love my new book case
Easy online ordering. Great range of beautiful products. Fantastic quality of book case and easy to follow assemble instructions. Waited a few weeks for delivery, but was worth the wait.
Great Products at Great Prices
I have bought many items from T&W - canvas paintings large and small x 5, a beautiful little chest of drawers, pillows etc. I did have an issue with one of the paintings and they let me keep the damaged one and replaced it with another one in an efficient and timely fashion. Absolutely love shopping with T&W and would recommend it to anyone. Great store with great products.
Doesn't matter how good the product is, as they use SHAM COURIERS and you never get it!!!!
I am still waiting for a $700 tv unit to be delivered. I purchased this on 13th February. It was supposed to be delivered on the 18th February. It is now the 6th March and it is yet to be delivered.
I have checked the tracking information on the Allied Express website and it says the item has been delivered. Yet, it has not been delivered!!I have taken 3 days off work waiting for this to be delivered. The day they said it was initially supposed to be delivered, I was home all day specifically waiting for this package. On Thursday 28th February I received an sms that it was 5 kms away. IT WASN'T!! I waited around all day and evening for it to be delivered. So I called and rescheduled delivery.
According to the tracking information it was delivered, which was funny, as I was home all day. Apparently 2 cards have been left and have mysteriously disappeared. I checked the CCTV and no one delivered anything or left a card on either of these days, or any other day for that matter.
Seriously, what sort of sham couriers are you using?
Yet again I called and organised delivery and took another day off work. On this day I called to ensure it was being delivered and lo and behold they hadn't booked it for delivery.
The tracking on the website has a 'proof of delivery' which just shows a consignment note with no signature. Seriously dodgy. If you want to improve customer satisfaction - get better couriers, then perhaps I can actually review a PRODUCT.
Update: After placing this review on here, Temple & Webster contacted me almost immediately and offered me redelivery or a refund. This was completed within one day. I give them credit for following up a customer complaint and ensuring it was resolved. Thank you. I can now review the item I ordered.
Love the coffee table, exactly what I wanted and is good solid quality
Table assembled in one solid piece. No assembly required. Was extremely easy to purchase online and goods arrived within a few days. Overall very good service and very happy with purchase
When we received or Alcott Chest of Drawers there was damage on almost every corner of material along one side in the box as if it had been stubbed against something. They kindly sent us another however the second one also had some damage and was poor quality. Quite disappointing, we expected much better.
Good quality furniture in reasonable price
Delivery has stuffED up (did a no show and advised furniture still in NSW warehouse) to begin with but the problem has quickly been fixed. Delivery with good tracking system, SMSs and calls to advise when delivery will arrive.
We brought a marble coffee table, the marble top has been picked with lots of wood planks and it is very very hard to unpack and required multiple tools and two men to just unpacking it, assemble is easy tho, once assembled it just looks very nice, looks high quality and well priced. I would recommend Temple & Webster for sure and I am sure will order from them again.
I will give it a 5 star if it wasn't for the initial delivery no show and the overboard packaging.
I also brought some other furnitures from West Elm, compare to Temple and Webster it was a disaster, quality is very poor for the price you paid, stuff up delivery on multiple occasions, I doubt I will order from West Elm again and will stick with Temple & Webster, one good Aussie company!
Great products and service
Found exactly what we were looking and it arrived in no time to the exact details of delivery.
We will use them again as items bought, service and delivery were great!
After sales assistance,terrible
I am 77years old ,hearing impaired,ordered cutlery set and money deducted from my account 17th feb .never arrived,live chat over a week ago promised to follow up still waiting after numerous e. Mails .no response.Very stressful.
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