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Temple & Webster

Excellent timber bench

Site navigation was easy, the product range was good and the item I bought is of excellent quality. I interacted with staff via the online chat service and their support was excellent. Ease of assembly was acceptable.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Satisfied customer, Thank you for your 5-star review. We are glad to know that you are loving your recent purchase and your whole shopping experience with us. Thank you for your continued custom and we look forward to assisting you further with your future purchases. Kind regards, Chelsea

Great Item - White Round Wire Coffee Table

Great service. Great range of products and all very stylish. Delivery was very quick, tracked and painless. The table itself is a perfect size for my lounge room, its not overly large but perfectly big enough. There was no assembly required and well packaged. Very happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Kate, Thank you for your 5-star review. We are glad to know that you are satisfied with your shopping experience with us. We are happy to have been the ones to make your lounge room idea come to fruition. We look forward to assisting you further with your future purchases. Warm regards, Chelsea

WONERFUL SERVICE

We ordered three paintings, and they are beautiful, from Temple and Webster. They were for an Airbnb we are setting up in Launceston.
Because we live in Sydney we were worried the paintings would not arrive in time for us to take down for the last trip before the photography, etc. So we asked Temple and Webster to please expedite delivery and within a few days we had the paintings who were delivered by Allied Express in super fast time. We are so pleased with both Temple and Webster and their wonderful efficiency and with their courier Allied Express who had them to us the next day. Would recommend Temple and Webster to anyone.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Vicky, Thank you for your wonderful feedback. It is our pleasure to assisting you from pre-purchase to ensuring all products are received in mint condition. We're extremely delighted to know that we'll always be a part of your lovely Airbnb home from hereon. We hope your guests will find the wall arts beautiful as well. We look forward to seeing you shop with us again soon! Warm regards, Chelsea

Keeps my towels warm and dry

Very easy to find on the website, good quality, easy to install, I'd recommend this product to everyone, very quick delivery from one side of Australia ( Sydney ) to the other ( Perth ).

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Kevin, Thanks for your 5-star review! We are very pleased to know that your towel rail was a wonderful addition to your home, and has since made your towels feel toasty. We hope you'll visit us soon for your other homeware and furniture needs. Warm regards, Chelsea

Looks great!

Looked for a shoe rack for awhile but found what I wanted on Temple & Webster. Site was user friendly with Quick and Prompt delivery,always notified, easy to assemble & looks great.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hello Jen, It is with absolute pleasure to know that you're loving the new shoe rack you purchased from our website. I can only imagine how your hall looks so cosy and organised now! We look forward to assisting you with your future purchases and be a part of making your home more beautiful, one lovely product at a time. Warm regards, Chelsea

Nottinghill TV unit

T&W have yet to disappoint. Prompt delivery, great range of products and easy to navigate the website. All purchased items have been easily tracked with regular email updates. I am a regular buyer and will continue to purchase from T&W.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello MJR, We are humbled by your kind words; thank you for always purchasing from us for your home needs. We are excited to have been a part of getting your home more beautiful, one item after another. We envision that your new TV unit is now a grand centrepiece in your loungeroom. Thank you for your continued custom, and we look forward to assisting you with your future purchases. Warm regards, Chelsea

Good storage, very versatile

Great ottoman with loads of storage. True to picture on website. Looks great at the end of bed. It was easy to install, just screwed in the legs. Great customer service as well.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Hello Ana, We are delighted to hear you're very happy with your recent purchase of ottoman, as well as the service that our helpful Customer Care team has provided. We hope to see you shop with us again soon! Warm regards, Chelsea

Shower trio dispenser. Excellent just what I wanted

Looked everywhere for this dispenser found it on your website at an excellent price. Easy to navigate. From time of processing order it was only a matter of days when it arrived very happy with product and service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Jane, Thank you for your 5-star review. We are glad to know that our website was able to deliver you the shower dispenser that you needed. It is our pleasure to hear that you are loving your new product and had an amazing shopping experience with us. We appreciate your business and look forward to assisting you further with your future purchases. Kind regards, Stella

Standout

My wall art was delivered without delay, it was easy to navigate, track item and it arrived as per promised schedule. The wall art is professionally mounted and I am delighted with the product - it is the standout peice in my array of wall art. I would most definitely utilise your services again as am a satisfied customer.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Standout, Thank you for your 5-star review. We are glad to know that you are loving your new wall art and your whole shopping experience with us. We appreciate your feedback about the product and we look forward to assisting you further with your future purchases. Kind regards, Janice

Just perfect!

The sofa was a great price, delivered quickly, easy to assemble and perfect for the room! I would definitely buy from you again! I really love this sofa! Thank you!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi LeanneM, Thank you for your 5-star review. We are glad to know that you are loving your new sofa and your whole shopping experience with us. We appreciate your business and look forward to assisting you further with your future purchases. Kind regards, Janice

Superb service and great product

Easy to navigate, clear information, well communicated and the product is beautiful! Recommend for any interior furnishings needs. Quality of product and delivery was excellent. Would shop again at T&W

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Liz, Thank you for your 5-star review. We are glad to know that you are loving your new product and your whole shopping experience with us. We appreciate your business and look forward to assisting you further with your future purchases. Kind regards, Janice

Perfect for my home office, exactly as the picture showed!

This is the 3rd rug I have ordered, all 3 are gorgeous and exactly as they looked in the picture. Delivery was fast. Price excellent. The colours fit my decor perfectly!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Amanda, Thank you for your 5-star review. We are glad to know that you are happy with the item, the prompt delivery and your whole shopping experience with us. We look forward to assisting you further with your future purchases. Kind regards, Janice

Impressed!

I recently bought a rug which arrived slightly damaged. It was replaced within a week. I was kept fully informed and am very impressed with the service. Rug looks great - as does my new chair.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Kay, Thank you for your 5-star review. We are glad to know that we are able to provide a service worthy of a 5-star rating. We look forward to assisting you further with your future purchases. Kind regards, Janice

Love my new chairs Thankyou again Temple and Webster!

Great website, price , quality and dellivery was too easy! Thankyou Temple and Webster!! Love your range every time I look ...I want so many items! I love that you also offer insurance cover for dellivery....Thankyou Daniela

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Daniela, Thank you for your 5-star review. We are glad to know that you are loving our collections and your whole shopping experience with us. Thank you for sending the photo. The chairs are perfect match for your table! We appreciate your business look forward to assisting you further with your future purchases. Kind regards, Janice

track doors for wide space

Package arrived in good time. Pre-drilled holes were for US wall studs but it was easy to adapt. Happy with product and has achieved what we wanted. Awaiting the arrival of the doors to fully test.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Maxine, Thank you for your 4-star review. We are glad to know that you are happy with the item and the prompt delivery. Should there be any further issues with the pre-drilled holes, please feel free to let us know via our Help Page and one of our team members will be in touch shortly. https://www.templeandwebster.com.au/help/faq.php We look forward to assisting you further with your future purchases. Kind regards, Janice

Exactly what I ordered

Shopping online for cowhide rug..T&W ARE the best price and with free delivery. Happy with product exactly as described and ethically sourced. Fast delivery...received within a couple of working days. Best part....looks fabulous.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi BronS, Thank you for your 5-star review. We are glad to know that you love your new cowhide rug and the whole shopping experience with us. We look forward to assisting you further with your future purchases. Kind regards, Janice

I am giving it to my daughter for her birthday so I quite sure she will love it.

I was very happy in that I received my order within the week of ordering it. The quality was great. The store was easy to find the item I was after. Thank you.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi JennyF, Thank you for your 5-star review. We are glad to know that you are satisfied with your shopping experience with us. I am sure your daughter will love your gift. We look forward to assisting you further with your future purchases. Kind regards, Janice

dodgy scamming online company

i purchased a rug from this company. once receiving it, its nothing like the images on their website along with in their description it states the rug is white. the rug i have received is a medium cream colour, and against all my other white decor looks completely horrible. after speaking to temple and webster they clearly acknowledge the product i received is not as advertised on their website. they then go to blame their supplier for the images being different when really they resell the product its their responsibility to make sure its accurate. their website in the description actually states the colour of the rug is white they are trying to make me pay the postage to return this rug. along with not even giving me a refund which i believe is not even legal considering they are not even selling correct products is conjunction with what they advertise. Buyer beware. i do not recommend this company and especially their horrible and rude customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
3 comments
Hello Doug, I am sorry to know that you are left feeling this way about your shopping experience with us. We take pride in providing stellar customer service so please allow me to explain the process further. Please note that our website is designed to give the best possible visual representation of the items featured in our catalogue and includes comprehensive product information. While we and suppliers endeavour to best capture the true to life product colours in photographs, it's worth bearing in mind however, colours can vary between monitors, devices and lighting conditions. We understand that an online store is not the same as seeing the product in person so if the item not to your liking, you are welcome to return it (less initial shipping fee and the cost of the return shipping) within 30 days of taking delivery. I hope this clarification helps however, if you feel that your inquiry was handled incorrectly by our team, please feel free to provide us your order number and I will have one of our experienced team members look into it further. Kind regards, JaniceIs this just a generic copy and paste response you send to all your customers? I received the same thing via email. I’m sick of hearing your excuses of the lighting and photos etc. your website clearly states in the product description that the rug is WHITE in colour. This is NOT a photo it is in text. I am more then happy to return it as it is NOT what I purchased. And I do not want this product as it’s completely nothing from what I purchased. Although no way am I paying for the return shipping cost as this is a fault from your side.Hi Doug, please provide me with your order number or email address for review. Regards, Ane

Fast delivery, great product !!! Impressed !!

Really impressed with the quality of product, the price I paid for the product I purchased and the fast delivery time. Definitely would recommend this company . A great experience from start to finish .

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Belinda, Thank you for your 5-star review. We are glad to know that you are loving your new product, the prompt delivery service and the whole shopping experience. We look forward to assisting you further with your future purchases. Kind regards, Janice

I can't believe how soft and silky they are

The store was easy to navigate, to find what I wanted and to order, and pay for.
Additionally, the delivery arrived within 2 days.
I was extremely impressed with the whole process.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Sj1, Thank you for your 5-star review. We are glad to know that you are loving your new products, the prompt delivery service and the whole shopping experience. We look forward to assisting you further with your future purchases. Kind regards, Janice

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Questions & Answers

Hi i wanting to know if the convection oven with hotplates do the oven & hotplates work together?
1 answer
Hello lynielaw, Thanks for your enquiry. Yes, the Convection Oven with Hotplates (SKU code: DWHO1061) does work because convection ovens have fan-based technology which means the heat it will expel from inside will be absorbed by the hotplates. This, in turn, saves both energy and time-consuming heating of food. I hope this helps, but we'd also like to encourage you to reach out to our helpful Customer Care team should you need assistance. You can drop us a message via our Help page: https://www.templeandwebster.com.au/help/faq.php Warm regards, Chelsea

Has anyone else had trouble with delivery? My order left the warehouse 7 days ago. It made it to SA (which is the delivery state) where it sat for 3 days before being freighted to WA where it has now been for 2 days. Really disappointed especially when you pay a decent amount for delivery!
1 answer
Hi Vanessa, With most of our dispatching warehouses based on the east coast, standard delivery to WA can take up to 10 business days subject to your delivery location and the carrier's scheduled runs. Please send us a PM with your order number and email address so that we can review the specifics of your order. Kind regards, Ane

Stone Cumulus 3 Seated
2 answers
Whats the question sorry?Hi Marjorie, How can we help you with the Stone Cumulus 3 Seated? If you can please provide a detailed question for this, I'd be glad to provide the answer for you. If you need further assistance, please feel free to contact our Customer Care Team via the Help Page at: https://www.templeandwebster.com.au/help/faq.php Hoping to hear from you soon! Regards, Stella

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