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Temple & Webster

Great desk!

Really good size desk feels and looks amazing, very happy with it only the negative part is putting it together which takes a while but once its done its great.

Product Quality
Shipping
Return Claim MadeNo

Pink savannah doona cover

Amazing,love love Love it,colour was as shown.It Wes easy to navigate the storE was very satisfied with my purchase.The qaolity of my products was great,and no furniture to assemble,cheers,thank you

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Thanks for the awesome review, Vicki! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Warm regards, Louj

Great item and looks good in the space.

Website was easy to follow and could find what I needed. Range of products was very wide. Quality is great for the price. Was easy enough to put together. Very happy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Thanks for the awesome review, Gab! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Warm regards, Louj

excellent - it was exactly what we wanted. thanks

Do not know how long it took to arrive as I was not at the receiving address. It was exactly what we thought it would be and worked brilliantly.
Shopping again...Thanks

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Thanks for the awesome review, Julie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Warm regards, Louj

BUYER BEWARE-

I bought a small rug for $329 from Temple & Webster in Sept 2016. It does not get any foot traffic but is in the sun. About 12 months ago the rug started to disintegrate. You can see bare patches everywhere and if you sit on it you are completely covered in a fine white powder. I did contact them but as it is out of warranty they would not do anything.

Product Quality
3 comments
Hello JMS31, We're sincerely sorry to hear about the trouble with your rug. It is our heartfelt commitment to leave you with beautiful items you can enjoy for a long time, and if this isn't the case with your purchase, we're more than prepared to provide you a replacement if you wish. I've sent you a private message to ask for your order details. I shall endeavor to get this resolved as soon as I receive your response. Hoping to hear from you soon and getting this resolved promptly. Warm regards, LoujHi Adam Thank you for the quick reply and positive response. It is just a pity that I had to put my complaints onto a public forum before you did anything, as I did contact you directly in July and was fobbed off! Please see copy and paste of my original order ( names removed for privacy but sent in private message to you) and the email and your reply I sent in July. Regards JMS31 Hi J, thank you for shopping with Temple & Webster. We're pleased to confirm your order has been successfully placed. You can track the progress of your order at any time by logging into My Account. spacer ORDER NUMBER 2032289525 PAYMENT METHOD PayPal_EC Amount: $329.00 *NB: All charges will appear as TPW Group Services PTY LTD Rug Spot Blue Moroccan Style Eden Rug QTY: 1 Estimated dispatch date: TUESDAY, SEP 27, 2016 Dispatching from: Moorabbin, VIC spacer$299.09 spacer SUBTOTAL: $299.09 spacer SHIPPING: $0.00 spacer GST: $29.91 spacer TOTAL: $329.00 J Subject: Other [200.76.151] JUL 15, 2019 | 12:58PM AEST Gina replied: Hi J Thank you for getting in touch with us. I do apologise if you have issues with your Blue Moroccan Style Eden Rug. The item is now discontinued in our website by the supplier. The Blue Moroccan Style Eden Rug warranty is 12 months. Should there be anything else, please let us know. Best Regards, Gina JUL 15, 2019 | 10:49AM AEST Original message Customer wrote: Customer Reference Number: 10-00-12-71-01 Order #: 2032289525 Details: Other Message: Hi I know this rug is out of warranty but I thought you should know what poor quality your products are. This rug which is rarely walked on yet it has totally disintegrated in the sun. The white fibres are the worst and turns into a white powder that covers everything. I know have bare patches along the edge of the rug and the white fibres are considerably shorter that the coloured ones. This is totally unacceptable for a rug that is only a couple of years old and NEVER walked on and reflects poorly on your company.Hello there, We warrant all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. My sincere apologies if this was relayed to you in less than perfect communication. I've sent you an email in relation to this. If you can please respond to it as soon as you can, we'll be able to provide a resolution at the earliest possible time. Warm regards, Louj

Desk chair

Very satisfied with this purchase. Fast delivery and easily assembled. Fits nicely with the decor of my room and is very comfortable to sit in. I love this chair very much.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Thanks for the awesome review, Christine! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Warm regards, Louj

Midnight Bamboo & Cotton Sheet Set

Just got the king size Midnight Bamboo & Cotton Sheet Set , quality of the sheets are awesome :) enjoy hopping into bed every night and the staff are Perfect to deal with. Would recommend to everyone looking for beautiful and perfect sheets .
Gerald

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Thanks for the awesome review, Gerald! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Warm regards, Louj

Fantastic Shopping Experience

The online store was exceptionally easy to navigate. Excellent range of products that I required. Prompt delivery to a rural area. Excellent packaging. Exceptional quality products. Will purchase again... for sure

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Thanks for the awesome review, Ange! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Warm regards, Louj

Terrible! Don’t use this company!

Disappointed to say the least! Order a throw, it is way to small and quality for the price was appalling! Only to be told it can’t be returned as it’s classified as Bedding! Seriously!its listed under decor not bedding! DO NOT USE THIS COMPANY!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
We're very sorry for this mismanaged experience, Anna. This is not the best representative of our genuine customer service that we take pride in. I've sent you an email in relation to this. If you can please respond to it as soon as you can, we'll be able to provide a resolution at the earliest possible time. Warm regards, Louj

Over a week to ship a product 15km

Ordered on a Sunday. Shipped to Allied Express depot n a Friday. I still don't know when it will be delivered. It would have literally been a 20 minute drive to go and pick it up from the sender.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Scott, We apologise for any disappointment. Temple & Webster is purely an online retailer hence, all items are coming from different locations, leading to different delivery jobs. I've sent you an email for further to discuss this with you. If there's anything else you'd like to raise, please don't hesitate to let me know on the said email. Warm regards, Louj

Do not buy with them!

Very shoddy place. Cancelled the order within 12 hours and called up to confirm cancellation. They still posted the order out to me and then argued that I could send it back at my cost. I sent the items back a month ago and still haven't got my refund after 10 calls and 5 emails. They really don't seem to know what they are doing at their call centre. Will be taking my complaint to Consumer Affairs and the Ombudsman in the hope of finally getting my money back.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Hello Alicia, We appreciate you taking the time to provide honest feedback. We are sincerely sorry for the unsatisfactory experience. As we endeavour to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Nonetheless, I hope you will allow us to possibly turn the situation around to a positive conclusion. I have sent you a private message requesting for your order information. If you can please respond to it, I can get a senior member of our Customer Care Team look into this for you immediately. Warm regards, Louj

Happy With half my purchase

Purchased two glass terrariums, one terrarium did not survive the delivery as it was very poorly wrapped for postage. Temple & Webster did get onto it trying to get me a replacement, but that broke in transport. I was then given a refund. Temple & Webster were very good in getting in contact with me and overall very satisfied with my purchase and refund.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Samantha, Thank you for the 4-star review. We are happy to know that we were able to turn the whole situation around to a positive close and that you were satisfied with the outcome. We hope to see you shop with us again soon! Warm regards, Louj

Very Comfortable and classy Grey Barstools

A very helpful and professional sales woman and quick delivery at an excellent price!
Was great to be able to see the actual products at the store in Richmond.
Quality looks ok but time will tell. They didnt feel terribly sturdy but fine for basic use.
Thank you

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi C Stephens, We are happy to know how much you're impressed with the overall shopping experience. It is our pleasure to deliver such lovely items to all Australian homes and make them more beautiful. We hope that you'll come shop with us again! Warm regards, Louj

This Rug is an attractive feature which draws attention within the room.

I found it very easy to search the colour, shape and size of rug, which was needed for this room. It was simple and quick to order and quick to arrive.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello MrsPH, Thanks for the 5-star review. We are thrilled to know how much you're impressed with your new rug! We hope you'll come to visit us again so you can add another item to your home. Warm regards, Louj

Cat tower

Very happy with the cat tower. Postage was fast at reasonable cost. The price of tower was better than some pet outlets were offering for same item. Assembling was easy. T&W website is easy to navigate, with so many wonderful options. And they accept Afterpay......all good. Would highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Elisabeth, Thank you so much for the excellent review! We are absolutely happy to know how much you're loving your new purchase and that you found the overall experience to be satisfying. We look forward to assisting you with more purchases soon. Warm regards, Louj

Choices galore Perfect store

Such an easy site to navigate, even with the vast amount of products was made easier by the filters (I bought a rug). Believe me there is SO many!! Over the moon with the quality & service highly recommend

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
3 comments
Hi Colleen, Thank you so much for reviewing your recent Temple & Webster experience. It is with great pleasure to have provided you with such excellent customer service, and hope that you'll shop with us again soon. Warm regards, LoujYou’re welcome, I will be shopping with you again!! Love your product selection & have been telling my friends all about your siteThanks for spreading the good news, Colleen! We are also thrilled to have you as one of our loyal customers. We look forward to your next online visit! Warm regards, Louj

great entertainment unit

Quality furniture and fast service to boot
very easy to navigate the website
a never ending range of products
entertainment unit came boxed and fully assembled
will be shopping here again in the future

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Robert, We are happy to know how much you're impressed with the overall shopping experience. It is our pleasure to deliver such lovely items to all Australian homes and make them more beautiful. We hope that you'll come shop with us again! Warm regards, Louj

In love

Please see the title of this review. Every single item I buy from T&W is awesome
Love you and the style you give me. I admit to having a little addiction

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Thank you so much for the lovely review, Belle! We are also thrilled to have you as one of our loyal customers. We look forward to your next online visit! Warm regards, Louj

Exactly what I was looking for!!

The site is easy to navigate has a great range of products to choose from and was easy to order through. Assembly was easy and the delivery was prompt. No complaints.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hello Julie, Thanks for the 5-star review. We are thrilled to know how much you're impressed with your new purchase. We hope you'll come to visit us again so you can add another item to your home. Warm regards, Louj

Excellent Customer Service, Well Priced Items, Good Range

Over the past 12 months I have purchased numerous items from Temple & Webster. The website is helpful-multiple pictures of products, exact dimensions, great range. It's great too that you can review the product on the website and read other's reviews. It helps you to know whether the product will meet your needs or not. I have had issue with 2 products and in both cases replacement or replacement parts were dispatched within days of contacting the customer service team. I can highly recommend Temple & Webster!

Product Quality
Shipping
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Hello Penny, Thanks so much for commending our service! We are also thrilled to have you as one of our loyal customers. We look forward to your next online visit! Warm regards, Louj

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Questions & Answers

Temple and Webster failed to process my refund. The item was returned in August and the refund was allegedly processed on 30th of August. It still hasn't been credited on my card. Multiple calls and emails to Temple and Webster - no results. I need to take them to Fair Trading. Beware of dodgy returns. Will never shop there again.
1 answer
Hi there, We're terribly sorry for the delayed response in your query. I have since responded to your email. If there's anything else we can do to turn around this whole experience, please don't hesitate to let me know on the said email. We'll be eagerly waiting for your next response. Warm regards, Louj

I need to speak to someone
2 answers
02 82643200Good morning, Ken. Is this regarding an order or pre-sale enquiry? You can also utilise our LiveChat function on our website. Our chat support team is more than happy to help; just look for the chat bubbleheads situated at the bottom of most site pages. Alternatively, you can drop us a message via our Help section: https://www.templeandwebster.com.au/help/faq.php Hope this helps! If there's anything you'd like for us to assist you with, please don't hesitate to reach out. Warm regards, Louj

Can I choose a time for delivery? As I work full time and live alone
1 answer
Hello Bianca, Thanks for the enquiry! For reasons outside of Temple & Webster's control, unfortunately ​most carriers do not call prior to delivery, nor are we able to request a specific delivery date/time due to strict driver schedules. Drivers typically operate on weekdays during standard business hours. In the event that no one is available to accept delivery at the nominated address, the driver will leave a calling card with the carrier contact details and any instructions allowing you to reschedule on a day that suits both parties. Upon placing the order, you will also have an option to authorise the driver to leave goods unattended assuming it's safe to do so, for example by the front door or side of house, away from street view and protected from the weather. If you require any further assistance, you can drop us a message via our Help section: https://www.templeandwebster.com.au/help/faq.php Hope this helps! Warm regards, Louj

Details

Temple & Webster
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Outdoor

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