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This is Perfect . We can’t live without it .❤️
We love our cart . Easy to put it together . We ordered it online and it arrived quickly . So happy and it looks Fabulous. ❤️❤️❤️
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Mattress and Bed frame
Extremely happy with the bed and mattress. Enjoyed putting the frame together and the delivery was prompt. We definitely shop at Temple and Webster again.
Review collected in partnership with Temple & Webster
Terrible quality and poor service overall....don't do it!
I bought two expensive baskets from Temple and Webster, the same basket times 2. When they arrived, they were completely different. Despite sending photos and showing the obvious differences in colour and size, they would not provide a refund or swap them for what I wanted. They would only offer a store credit. The whole process was really hopeless. The quality of the products is very poor...shop somewhere else.
Waiting waiting waiting
I bought an office chair. Website said it was in stock and gave me a standard delivery timeframe.
It’s now 10 days since I ordered, order status simply says ‘back order’ I tried the live chat. Gave the reference number, while I was waiting they hung up on me due to ‘user inactivity’
Would not buy through them again.
Finally got a resolution to my case
I ordered two items with this company and both were delayed. I contacted them through their live chat on numerous occasions, but all the agents were unhelpful and wouldn’t do anything in regards to my issue until I wrote a review here and got noticed.
After a long battle of over a week, I am going to finally get my delivery fees (over $150) refunded, so I am happy as I think that it’s only fair.
In regards to the items I received, the console table I bought named “ X-Brace 2 Drawer Oak Console Table” is great, didn’t require assembly and arri...ved undamaged. However I also bought a coffee table named “ Hamptons Coastal Coffee Table “ and this one has unfortunately arrived damaged. I contacted the agent that was already taking care of my delivery issue and she has promptly offered to either refund me immediately or send me a new one. Both options seem fair to me and therefore, I am much more happy by Temple and Webster service now then I was at the start.
Great website and products.
Website easy to navigate. Easy ordering and prompt shipping. I ordered a king size doona cover. Great quality and reasonable price.
Quick delivery good quality
My order of 2 quilts onkaparinga ..and 2 pillows was quickly delivered within 1 week of ordering, the woollen quilts were super warm and high quality , and pillows were great..
Product was damaged, excellent customer service
I ordered a bed and it was a large item so shipping was over $100, I didn’t mind paying for the shipping as the price of the bed was still less than what I would’ve paid for similar product in other stores. It arrived fairly fast, to my dismay, when I opened the packages it had been clearly dropped and damaged either in transit or at the warehouse. I assembled it anyway to see if I could hide it (which took 4 hours) as it was all in pieces. Sadly, you could still see the damage when fully set up. I used the message function in their website to ...see what we could do about it and the customer service I received was absolutely fantastic. My issue was resolved promptly and I was left satisfied. After using the bed for the last few nights it is quite sturdy and apart from the damage, I am still happy with the item. Would shop again
Terrible quality. Do not buy.
Misleading and deceptive conduct: Purchased bookshelf described as having a timber frame. Product that arrived was MDF (only legs were timber).
Product not fit for purpose: MDF was such poor quality that its toxic fumes have filled the entire room and haven't dissipated for 6 days - despite continually airing room.
Do not buy from Temple and Webster, and Allied Express are even worse!
I ordered 3 identical desks. They sent me one desk only, the other 2 are with Allied Express and have been sitting in the bay waiting for collection for 3 weeks. I put my order in well before lockdown. All they do is ask you for your order number and that they will chase it but nothing happens. They've been telling me this for 3 weeks now. Allied Express refers you to T&W, and T&W refer you back to Allied. No help at all. Do not let your consumers buy things if you cant deliver. At least tell us it needs months to be delivered. This is shocking customer service.
Do not purchase from Temple & Webster
I recently purchased a bed frame from Temple & Webster, the item was purchased online. Upon purchasing, the delivery timeframe was expected to be delivered at 28/07 - I then tracked the order on the 28/07 and called there postal service "Allied Road Express" , Allied advised that it could take 3 months to get the item out of the facility. Allied advising they told Temple & Webster about the heavy delays due to COVID. Temple & Webster failed to tell customers and hence shows they care more about profit/bottom line than their customers.
Super fast delivery
I ha e recently moved into a brand new house. I have purchased several items form Temple & Webster over the past few weeks.
I found there service excellent. The delivery times on the items is 2-4 days, and have been delivered on time with a tracking service. All of the items have been just as described and of a high quality.
One item had to be returned and it was a simple process at no cost to me, and I even received a follow up call to make sure I was satisfied.
I would definitely recommend using temple & Webster, as I will continue to do.
I've recently bought several items
I've recently purchased several items from Temple and Webster including glassware, a bed, a set of dresser drawers, and a dining table.
We had a couple of issues with the bed and dresser drawers. The need arrives and had a noticeable black mark on the end board velvet. We contacted them and they arranged a replacement. When the drawers arrived, there were scratches all over one side panel. I contacted them again and this time they simply refunded the entire amount and I got to keep the item. So really I couldn't fault them. They are great and very quick to reply on their chat. Everything else I bought from them has been great.
Stunning pressed metal side table
This pressed metal side table is perfect for small places that need a functional table that is also stylish. The Temple and Webster website is easy to use and has a massive selection of high quality decor to suit everyones styling needs. All items are recieved promptly in perfect condition as described and displayed on their website.
Happy with desk and chair
Very happy with my new work from home desk and chair. Good quality and fits the space well. We ordered some stuff from Koala Living which never turned up, after 7 months they admitted they had "lost" the items so we got a refund and bought from Temple Webster instead. Stuff turned up in less than 5 days! And during lockdown! Much better!
Questions & Answers
Hi! Just received our King size symphony acacia wood bed but unfortunately it has not come with any instructions.
Hi Ruby, thanks for reaching. Sorry to hear you have not received the instructions for your bed frame. I've reached out privately to ask for your order number and email address to check this for you. Warm regards, Jacqueline
I purchased a White Gloss Jameson Entertainment Unit, can you please advise me how to install/attach the sliding doors?
Hi Diane, please reach out to us via our live chat service on our website so our team can send you the instruction manual for out beautiful White Gloss Jameson Entertainment Unit. Warm Regards, Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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