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- 7 reviews
- Verified
Super comfortable
Got this mattress as upgraded our son from a single to double bed. It is super comfortable and well made. Sprung into shape as soon as we unboxed it. Very happy with it, especially at this price point, it offers excellent value for money.
Review collected in partnership with Temple & Webster
- Verified
Perfect product and delivery time.
Very satisfied, great range, fast delivery and easy to assemble, excellent service. Products were exactly as chosen from Temple and Webster range.
Hi There, thank you for sharing your review. We are glad to know that we have made another customer's shopping experience great. Come and shop with us again and feel free to invite your family and friends. Warm regards, Temple & Webster
Review collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Love it
Great for learning kids, from the colours to the way its built everything is A+. I highly recommend.
Thank you kindly
Thank you so much for your amazing review, Sumeyra. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day t...
Read moreo share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
- 3 reviews
- Verified
Jefferson TV unit
So easy shopping with Temple & Webster delivery is excellent products are great would highly recommend and the new Jefferson Unit looks amazing. Just love it. Very easy to put ❤
Thank you so much for your amazing review, Lorraine. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day ...
Read moreto share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
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- Verified
Cushion covers
Love the quality of the fabric and the colours are absolutely what I imagined them to be Fantastic product and delivery was really fast
Hi Geraldine, thank you for sharing your review. We are glad to know that we have made another customer's shopping experience great. Come and shop with us again and feel free to invite your family and friends. Warm regards, Temple & Webster
Review collected in partnership with Temple & Webster
- 2 reviews
- Verified
Floor lamp
I was very satisfied with my lamp and it was easy to assemble. I bought online and it was easy to find
Hi Gayle, thank you for taking the time to share your most recent shopping experience with us. We're proud to deliver great quality items to our customers, so we're delighted to hear that you are happ...
Read morey with your floor lamp and found our website easy to use. We hope to see you back shopping with us in the near future. Warm Regards Temple & WebsterReview collected in partnership with Temple & Webster
- Verified
Perfect Purchase
I'd been deliberating over a few double beds on a range of sites, and finally settled upon the Imogen bed from Temple and Webster as it had such great reviews. I was not disappointed! This bed is really sturdy and well designed, yet it was so easy to assemble by myself. The dark blue velvet adds a touch of class to the spare room too! Guests have said that this bed is very comfortable to sleep on, making it the perfect purchase!
Thank you so much for your amazing review, Adele. We're absolutely delighted to hear that you've had such a great shopping experience with us and love our Imogen bed which adds a touch of class in you...
Read morer guest room. Your love and support mean so much and we appreciate your feedback. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
Related Articles
Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.
- 2 reviews
A joke of an online store
Shocking delivery times. I've been waiting for a table which is in stock for more than 2 weeks, and it is supposed to be with the courier but the courier is saying they don't have it. Such a joke!
Hi Sam, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us and appreciate your feedback. Delayed deliveries are truly disappointing ...
Read moreand we understand how frustrating it must be. We would love the opportunity to look into this further for you and have messaged you privately so we can assist you further. Warm Regards Temple & Webster
- 3 reviews
- 1 like
- Verified
New purchase
Store was easy to navigate. Very happy with my purchase and delivery. Very happy with the quality and no assembly was required.
Thank you so much for your amazing review, Kerrie. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to...
Read more share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
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T&W should have a standard delivery fee for similar items
Expensive delivery fees for certain items. When you are choosing your living room furniture on delivery price, it makes you feel disgruntled
Hi Victoria,
Thanks for taking the time to share your review although we are sorry to hear you feel this way. ...
Read more Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services. When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST. As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses. Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs. If you would like to provide any additional feedback on your most recent shopping experience we would love to hear from you, kindly send us an email to service@templeandwebster.com.au Warm regards, Temple & Webster.
Temple & Webster missing items from Order
Just would like to let anothers know about the dreadful experience with Temple and Webster. I order 1 table and four chairs the table was delivered earlier January the chairs went missing with their freight services Allied Express then third party Road Runners. I am in Tassie after many hours on the phone to Temple and Webster and Allied Express and Road Runners no one could tell me where the chairs where even though they use tracking systems. After given Temple and Webster a ultimate for a refund or I would report this further they only of...
Read morefered me a refund for not what I paid for the four chairs and freight costs. Have just been in contacted with Temple and Webster about why I am not being refunded the full amount. The run around has been extremely frustrating. Why can't i just been reimbursed for the full amount. Please be aware before ordering. Will never buy anything from this company againHi Luc, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us and the unsatisfactory delivery service that was provided. This is disapp...
Read moreointing. Please know that your experience and feedback will never go unnoticed since customer satisfaction is our goal, however, we're truly sorry if this was not your experience. While we'd love the opportunity to regain your trust we understand how frustrated you must be. I have located your order and open case and would love the opportunity to look into this further for you and continue correspondence via email for ease of reference. Warm Regards Helen
Have rang your Customer Service again about the horrendous customer service. I need to reimbursed for the full amount of my order of four chair plus postage, that was not delivered to me. Please ex...
Read moreplain why this is not happening, Not the full amount, If this doesnt happen will take this matter further, Have spent today on the the phone to Temple and Temple Webster. If my full amount of the four chairs is not refunded within 48 hours will take this matter with further, So sick of this run around by your company will sent a letter to your Manager. Please be aware before ordering,Hi Luc,
Apologise for the inconvenience. I tried calling you but unfortunately, I was unable to reach you. As previously mentioned I have located your case and I will continue our correspondence via email for ease of reference. Warm Regards Helen
- Verified
Defective Furniture | Unhelpful Customer Team | Refuse to full refund
Update: I was contacted by their customer team, and the issue has been resolve.
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1. Defective Furniture: Bought a table, the screws simply can not be screwed in. The table shakes when I write. (https://youtu.be/UXb4sC6Pj0I) (https://youtu.be/-3b2jegpeoM)
2. Unhelpful Customer Team: T&W's workaround is to screw harder. I'm pretty sure this will break the table. (I don't know if they did it on purpose, so you cannot return the table)
3. Refuse to full refund: T&W classifies this as a change of mind return. If a customer receives a defective furniture, then wants to return it, The customer should be responsible for the loss.
Hi Neo, we are very sorry to hear the table you purchased did not meet your expectations. This is disappointing. We would like to take the time to review your order details and we have sent you a priv...
Read moreate message for you to confirm your order number. We will look forward to assisting you further. Warm regards, Temple & Webster.Find out how Temple & Webster compares to other Furniture Shops
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- Verified
Love these chairs! Comfortable, stylish and very quick delivery!
The dining chairs were delivered really fast and were very easy to put together. They are extremely comfortable and look fantastic in my Hamptons style dining area.
Thank you so much for your amazing review, Andrea. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to...
Read more share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
- 3 reviews
- Verified
Misleading Product Description but resolved to the best of their ability
*After further liason with their support team, they have offered a full refund on the 3 fan remotes. I couldn't have asked for a better outcome.
I bought 3 ceiling fans through T&W. Our electrician had advised us that we needed fans with remotes (which come with a wall mounted bracket) as we only have a single wire to connect each fan to.
When I purchased the fans, I thought the description was very clear in that it said the fan came with a "wall remote controller".
Low and behold, when I received the fans, they did not have a remote contro...
Read morel. They did have a wall mounted controller, but there was nothing remote about it. As this was required by the electrician, I was forced to purchase three remote controllers that could be adapted to the fans (for around $100 each). When I tried to clarify that there hadn't been a mistake through the online chat, I was met with hurdle after hurdle.Hi Brad, we are sorry to hear about your most recent shopping experience. We take customer satisfaction seriously and we are glad to hear from you. We appreciate your feedback and apologies for the fr...
Read moreustration you have experienced recently. We have sent you a private message and we will look forward to assisting you further. Warm Regards, Temple & Webster.
- 2 reviews
The Worst to Deal With.. Never Again T&W
Ordered:
Large Odessa Industrial Shelving Unit since Dec 2021.
And all I got were incomplete parts, see image below.
Weeks and weeks of emails and chats exchange led to nowhere. Was told it will be investigated but nothing happened. Second package lost still investigating, replacement requested, knowing later that the process has not begun yet its Jan 19, 2022 now. Refunded payment.
Hi Richard, Thank you for taking the time to leave us a review. We are sincerely sorry to hear about your recent shopping experience with us and the unsatisfactory delivery experience. This is disappo...
Read moreinting. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. Your feedback has been forwarded to the head of logistics for further review. A member of our care team will be in touch with you to confirm any additional feedback you wish to share with us. Warm Regards Temple & WebsterQuestions & Answers
Hi, I was wondering if I am able to pick up the item from a warehouse instead of paying a pricey shipping. Is this possible?
Hi Jess,
Unfortunately, we don’t offer pickups from our supplier's warehouse for any of our products.
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Warm regards,
Temple & Webster.
Hello, i was about to purchase a photo frame today for $49.95. The delivery estimate was $31.00. I live in Melbourne. How and why is this high ? I therefore decided not to purchase the item
Hi Kate,
We are sorry to hear about the delivery estimate for the photo frame you were interested in purchasing and we appreciate your feedback.
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Warm regards,
Temple & Webster.
Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !
Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.
Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.
Hi Chris,
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Warm regards,
Temple & Webster
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Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
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Thank you so much for your amazing review, Joanne. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to...
Read more share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & Webster