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Temple & Webster

Reviews

(2,085)
(367)
(71)
(96)
(358)
  • Product Quality
    4.4 (546)
  • Return Claim MadeYes (58) · No (587)
  • Warranty Claim MadeYes (22) · No (620)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    4.2 (510)

Reviewer Photos & Videos

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JacquelineS

JacquelineSGreater Melbourne (Inner), VIC

  • Verified customer

Super king uk is not the same size in Australia

published

We bought super king mattress topper thinking it would fit our bed shipped from the uk but unfortunately it’s too big now we don’t know what to do, do we cut it?

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Temple & Webster


Suzy Q

Suzy Q

  • 3 reviews
  • Verified customer

Great product

published

I am very pleased with my purchase. It was everything I wanted and more. I am going to purchase another one shortly. I have never been disappointed with anything that I have purchased from Temple & Webster

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster

  • Verified customer

Most beautiful purchase I have ever made!!!

published

This rug is perfection. It is exactly as pictured and you will not be disappointed. I can’t stop staring at it. Took 2 days to deliver. Very fast and exceptional.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
3 comments
Temple & Webster
Adam M.Temple & Webster
TahliaR
TahliaR

Yes. I have purchased multiple items already and plan to again.

Temple & Webster
Adam M.Temple & Webster

Thanks again, TahliaR! We are so glad to have you as one of our loyal customers. Should you have any further questions on a particular product please let us know, we’re here to assist.
Warm regards,
Louj

Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

JacquieM

JacquieMSydney Surrounds, NSW

  • Verified customer

Love my new canvas, it looks perfect in my family room

published

Very happy with my canvas, it turned up on time and was very well packaged.
First time I purchased from this company and will differently be ordering more of their canvas.
Ordering was so easy and I even emailed them to ask a question and it was dealt with straight away

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster


  • Verified customer

Great comfy dog bed

published

Well made, quality dog bed which my dogs adore. It’s their favourite spot. Really large which is also great as many dog beds advertise as large and are not. Fast postal process and easy website navigation. Finally, a great price. Thankyou.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster


Unacceptable

published

I have to wonder whether this is a legitimate business or some sort of sham. I have been lied to about an item I purchased, insofar as I was given a tracking number and expected delivery date which, when the item failed to materialise, I ascertained was not even in stock. This was only revealed following me making a complaint to the courier and the company advising that they had never received the freight.

My partner is waiting on a picture frame worth $39.00 which has cost him $20.00 in shipping and has now apparently been sitting in Perth for a week; no idea when it will turn up.

Frankly, appalling. Avoid.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Temple & Webster
Adam M.Temple & Webster

JodieP

JodiePMetropolitan Adelaide, SA

  • Verified customer

Easy online shopping

published

Easy to find what I wanted online and a great range of products. The Quilt cover I bought was beautiful quality and the colour was very accurate. Packaging and postage was great!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster


Paulina Lawrie

Paulina LawrieSouth Australia

  • 2 reviews
  • Verified customer

Exactly what i wanted, looks great

published

The Colours are great and will match my furniture, the rug is soft and nice to walk on.
Quick delivery.
I am Very happy with my new rug and service i recieved.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster

Gayle

GayleSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Gilt Mirror

published

The web page is very easy to navigate. The range is excellent.
As soon as I saw the mirror I knew it would be perfect.
The carrier was punctual and the mirror was already to be hung.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster

Corkie

CorkiePerth, WA

  • 2 reviews
  • Verified customer

Very welcoming

published

Beautiful doormat. Excellent quality and a great thing for visitors to see when they knock on the door. The colours were the same as seen on line. I am very satisfied.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster


  • Verified customer

Absolutely perfect for my bakery goods...

published

Great size for large loaf of bread + a few rolls. Air vent generous & the look is so attractive on the kitchen bench. Easy to wipe clean & love the texture pattern too.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Thank you for your 5-star review, WombatbabyJenna. Your feedback will be passed onto our team. Looking forward to assisting you with your future orders.

Warm regards,
Louj

Review collected in partnership with Temple & Webster


Worst service, do not use

published

I checked with customer service to see a bed frame was in stock before ordering and was told it was. After placing the order and paying in full, I was then told it wasn't in stock and wouldn't be available for 8 weeks. Annoying, but I decided to accept this and wait. I followed up the day they had said it would be available and was told it wouldn't be available for another 3 months.

Through this time Temple and Webster never made contact with me once to say the product was further delayed, but bombarded me daily with 'special offers.' Right now after 2 months waiting I have no bed and I am waiting for my credit to be processed?? Terrible service, do not use.

1 comment
Temple & Webster
Adam M.Temple & Webster

Natasha M.

Natasha M.Sydney, NSW

  • Verified customer

Great all round product and service

published

I always quickly get to what I'm looking for on T&W - easy to navigate and great search. Product range is broad so always a great selection. The Carlos rug purchased is top quality. Delivery driver was just awesome.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster


Extremely poor delivery service.

published

After waiting over 2 weeks for delivery, item was never received as courier sent item around Victoria for a delivery addressed near Canberra. Courier was then too lazy to deliver and requested pick up from their depot in Goulburn (2 hr round trip for me). Be warned as I am not the only one this has happened to. Will never shop with Temple and webster again.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Temple & Webster
Adam M.Temple & Webster
Karen

KarenSydney

  • 2 reviews
  • Verified customer

Happy with my lamp

published

It's easy to find the item category but so much to choose from it took hours to decide! It would be easier if the size of the lamps was a little more obvious as I had decided on a lamp only to discover it was far too big so had to start the search again. I am very happy with the lamp I finally decided on. It is very good quality, easy to put together and looks perfect! The plastic wrapping was a little over the top, would prefer less packaging.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster

KyleD

KyleDSouth East Queensland, QLD

  • Verified customer

Was a pain to put together, but it's great.

published

The chair proved annoying to fully put together, because back-test wouldn't squeeze between the arm-rests, but eventually, managed to force it in. It glides across the floor quite smoothly. It's quite strurdy, so that's nice.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Review collected in partnership with Temple & Webster


Graz

GrazSydney

  • 9 reviews

Waited 3 Weeks To Be Told Not In Stock Very Disappointed

published

Ordered a girls toy storage unit & waited 3 weeks, nothing arrived, then I receive an automated email advising they didn't have it in stock, Why did it take 3 WEEKS to let me know???
I am very very disappointed in this company & will NEVER buy from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Terrible service. Never again!

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Temple & Webster
Adam M.Temple & Webster

Disgusting customer service

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Temple & Webster
Adam M.Temple & Webster

Penny A.

Penny A.Sydney, NSW

Never Again

published

Communication- non existent
Delivery - absolutely awful
if you want to ring them... expect the Philippines and the service is there.
I have spent over a week trying to get my order
Nobody to talk to if anything happens
I will never buy anything from them again because it's all just too difficult.
This was my second purchase, the first I spoke to somebody in Australia.
So I went back for my second.
No no no no no no no
I had special delivery instructions but wasn't able to speak to Australia
Don't buy from t and w if you have another dealer you can get it from.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Temple & Webster
Adam M.Temple & Webster

Page 1 of 149

Questions & Answers

FBK07

FBK07asked

Have queried twice via the live chat portal but I still don’t quite understand. Why does it take 7-13 days once an item is shipped from a dispatch warehouse that is approximately 16km from me, to be delivered? Could you confirm (as confirmed by an online chat rep today) that goods are “shipped” from your warehouse and then transported and stored in a third party warehouse (ie. by Allied Express) before being actually shipped for delivery to your customers at a later date?

I’m just not understanding the delay between shipment/dispatch date and delivery date, especially since you state that it has been shipped. “Shipped”, for most other companies, means that an item has been collected and is being transported for delivery. I’ve received parcels from the UK in less time, and they were even able to provide me with an estimate date of delivery, not a 6 day window of possibilities.

1 answer
Temple & Webster
Adam M.Temple & Webster

Hello FBK07,

Thanks for getting in touch.

We are an online furniture retailer with all our items being shipped directly from different suppliers' warehouses. Standard deliveries usually take place 2-7 business days after your order/s leave its/their respective warehouse/s, with 10 business days at the latest if you're living in a rural area or the couriers unexpectedly experience some delays like inclement weather, road blockage, and the like.

Rest assured, however, that all these are just estimates and your order can still be delivered earlier than expected. Although their demanding schedules may not always allow for drivers to offer a detailed time frame, we always recommend saving the tracking link as this is the best tool to monitor the delivery status of an order and determine the anticipated delivery date.

Hope this helps! Should you have any further questions on a particular product please let us know, we’re here to assist. Feel free to drop us a message via our Help section.

Warm regards,
Louj


electricbeige

electricbeigeasked

Suffering from a very sore back as I get older, waking up stiff and in pain, and can't afford those expensive mattresses they advertise as I have already made a very expensive mistake. Looking at your euro top mattress and the spring base as I have seen some good reviews. Answer me honestly, would these together give me the comfort and good support I need? Janet

4 answers
Temple & Webster
Adam M.Temple & Webster

Hello Electricbeige,

Thanks for getting in touch! I personally think a high-density memory foam mattress is the best mattress for back pain. This type of mattress is known for providing good support and excellent pressure relief. However, don't take our word for it! You may find mattresses with top ratings from verified customers by clicking on “sort by” drop-down menu on our mattresses page then selecting “customer rating”. This will change order of products, so that our top-rated mattresses appear. To then read a specific product’s reviews, click on the product listing, scroll down to “reviews” and click on the plus icon.

For any further questions, please feel free to utilise our LiveChat function. Just look for the chat bubbleheads situated at the bottom of most site pages. Alternatively, you can drop us a message via our Help section. Hope this helps!

Warm regards,
Louj

electricbeige
electricbeige

Thank you so much. That is very helpful.

Temple & Webster
Adam M.Temple & Webster

You're welcome, Electricbeige! :)


Donna

Donnaasked

Still waiting on a floor runner rug. Ordered nearly two weeks ago still not here. ??

4 answers
Temple & Webster
Adam M.Temple & Webster

Hello Donna,

We'd like to offer our best assistance in looking into this further. We wish to request for your order details be sent to service@templeandwebster.com.au, and kindly put "Attn: Louj" in the subject line. Our senior team will be in touch as soon as we receive your email. We look forward to hearing from you.

Warm regards,
Louj

Donna
Donna

Runner ordered 15th Dec. still waiting.

Donna
Donna

Invoice number is 2109081005.
15/12/19


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