Temu

Temu's Unethical, Unresponsive, Lousy, Aggressive and Unprofessional customer services had ruined their image! Before their arrival in Australia, I had a few online sales transactions where they did not exchange the unfit blouses. Hence, I stopped trading with them. After a few months, they enticed me by offering huge discount in various… Read more

products range as well as free products to claim. I was trapped to order more goods in order to obtain free products. Then I stopped trading with them completely.

From then on, they have been vigorously sending email about discounted products range. In these email, there is NO "UNSUBSCRIBE" choice. This forces me to open the emails but I do not read them, I just delete them.

From yesterday (18/8/26), I was not allowed to delete at all. After I opened the email, the screen quickly took me to the online shopping screen. There was no "bin" for me to get rid of the emails. I had to leave these emails in my mail box.

I therefore have today (19/8/26) reported this situation to Google.

I would want the community to be warned about Temu's unethical, untrustworthy and aggressive online behaviours!

I do hope Consumer Affairs will monitor their business operating behaviours in order to protect us, the Consumers!

Since when did this site become a [Content Removed] site wow!! Told me I was getting 10 items at the summary didn't show me the items but asked for the money paid then it changed to 10 items to 3 what the?!?!?! [Content Removed] much Show details

I have been using temu for a few years and the products are hit and miss. Some are awesome some are awfully bad. What is great about Temu is you can return once per order totally free. If you want to return something under the value of about $20 they generally refund you and just let you keep it. HOWEVER !… we had a brand new credit card and use… Read more

it at Coles once, on a Wise international transfer and one Temu purchase. My very strong suspicion is the Temu purchase compromised our credit card because 2 days later our card was hacked and we were charged for a car hire in a fireign country. We have had to cancel the card. Beware Temu - Maybe use a stand alone card with very little funds on it if you really want to be a Temu customer .

If I could give Temu zero stars, I would. This has been, without question, the worst customer service experience I have ever encountered. My complaint was simple. I qualified for a promotional offer, my order was rejected twice, and I was denied… Read more

the advertised free items. From that point onward, what followed was weeks of frustration, with Temu sending one scripted response after another while completely ignoring the actual issues I raised.

Every representative claimed they had "investigated" my complaint. Not one of them demonstrated that any investigation had actually taken place.

Instead, I was repeatedly told there had been a "temporary network error." I explained multiple times that Afterpay processed my payment immediately, my ISP confirmed there was no network outage, and the identical purchase was later completed successfully on SHEIN using the same internet connection. Those facts were ignored over and over again.

Rather than addressing the evidence, Temu simply changed the name at the bottom of the email and sent another template response.

It became painfully obvious that nobody was reading my correspondence. I was thanked for "staying with Temu" after I had repeatedly told them I had already left. I was told they looked forward to serving me in the future after I had made it clear I would never shop there again. I was promised investigations, escalations, reviews and updates that never produced a single meaningful answer.

Temu's customer service appears designed to wear customers down rather than resolve complaints. If your issue doesn't fit neatly into a script, don't expect anyone to engage with the facts. Expect generic apologies, repeated promises, and the same paragraphs copied and pasted by different representatives.

Based on my experience, I have no confidence whatsoever in Temu's complaint handling process. I found it ineffective, dismissive and completely incapable of addressing legitimate concerns.

The end result is simple.

Temu lost a customer permanently.

Every purchase that would have gone to Temu now goes to SHEIN, who processed the same purchase without issue and honoured their promotion exactly as advertised.

Temu asked for my review.

This is it.

I would not recommend Temu to anyone—not because of a single failed order, but because of what happened afterwards. A company can make mistakes. What matters is how it responds. In my experience, Temu's response was a never-ending cycle of scripted emails, ignored evidence and empty assurances.

If this is Temu's idea of customer service, they have a great deal of work to do.

I guarantee, following this review the predictable and woeful "customer service" team at Temu, if they even exist, will respond with something scripted like this..

"Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team"

I'm quite happy with my Temu Flannelette Hoodie Jackets. They're light enough to wear over a short sleeve or long sleeve tshirt, or just over a tank top with leggings. Very happy considering I'm going through menopause. Show reply

Thank you so very much to YTO for their safe delivery of my Temu parcel today. They have delivered to my home many times and once my parcel clears Customs they deliver the following day. I appreciate your care in delivering my parcels and the speed in whch you do so. You are very much appreciated. 5 Stars all the way and a heartfelt thank you. Show reply

G'day! I had a great experience with Temu's customer suppor, they were really helpful. Nancy patiently guided me through the return process when I wasn't sure how to return my desk. Great service! Show details ·  1

Be careful. I started using Temu. But nothing arrived yet. But I bought several items and to give an idea.an item days it$3 so you buy but it's charged at $15 and instead of a total $18 they take $100 plus out of your account. Show details

TEMU - You get what you pay for! Poor quality products, cheap materials, annoying website. We have had our letterbox damaged by their cheap and below standard couriers stuffing goods into the letter box that should have been left on the door step. Never, Never again ! Show details

Misleading pricing.. Initially when Teemu first became popular everything was relatively cheap now some of the prices are just the same price as they are in store. The one thing that is very misleading with their pricing is they do have a pricing structure where they advertise a price that you may be able to receive if you qualify for any… Read more

promotions.. So you may see something advertised at five dollars you'll put it in your cart thinking you've paid five dollars and when you check out you'll see that it's $15 because you didn't qualify for whatever promotion that item would've given you the price of five dollars. I have now reported to move to the ACCC as this is 100% misleading and it is completely illegal. Temu customer service dont care.

Products OK but nasty PayPal grab. Have purchased from Temu twice now. Products OK but on both occasions they embedded themselves in my PayPal. This was in spite of me NOT ticking the 'save payment details for later'. I had to log in to my PayPal to remove the authorisation. A bit sneaky so just be aware of this and clear them out of your PayPal account ( if using PayPal ). Show details

Cant take the spinning wheel every time. if I see something interesting on insta and it takes me to the spinning wheel, 70% of the time I just leave. If I do sit through the wheel and close it the second the cross appears then it wont show me product details because they want me to download the app, I just leave. I can't be the only one. maybe you are chasing away customers like this. Show details

They continually state free items or great deals, you get this + you'll get this for free etc etc - you get ducked into promotions, only to realise you have to continually spend $$$ to get them, NOTHING IS FREE + they're just a total bunch of [Content Removed] Show details

I placed an order for 15 items I always take a screenshot so when I received 13 items I contacted Temu I sent my screenshots of the 2 items missing and after spending 2 hours trying to sort it out they will not send the missing items this has been my first time with an issue but disappointed that they will not send the items. I will NEVER buy from Temu again. Be very careful when placing an order. Show details

My experience with Temu has been extremely disappointing. Products shown on the website often look appealing, but the items I received were cheaply made, poorly matched to the descriptions, and in some cases did not work properly. The constant “free product,” discount, and reward-style promotions also make the shopping experience feel more like a… Read more

game designed to encourage spending rather than a straightforward marketplace.

I would advise others to be very cautious, check reviews carefully, and consider the quality and reliability of what they are buying before placing an order.

Temu sell outstanding polo shirts of excellent quality that are cheap. These are lightweight shirts that are excellent to wear in the summer. The patterns are bright and vibrant. Over the last 2 years I have bought 16 of these shirts without any issues and I have been very pleased with the quality of the shirts. The sizes have been perfect and… Read more ·  2

they are comfortable to wear. Usually the shirts cost around AU$11 to $13 including delivery. But they are sometimes cheaper on special deals. Shipping is very fast and with plenty of transport updates. I have been extremely pleased with the shirts and would recommend people buying them.

Temu is a good company to buy from but WHY on earth are they still using IMile couriers??? This courier company is a sham and either just throw deliveries down driveways or cannot find simple addresses. Have experienced both from IMile and on each occasion failed repeated attempts to contact them. I thought after my first experience Temu would ditch them, doesn't appear so. No option other than to discontinue buying from Temu Show details

What a [Content Removed]. I have never received the free gifts offered. They say purchase 3 items and 6 are free, what a [Content Removed]. I will never buy of temu again. Show details

Over the past three years, I became a bit of a Temu addict. I ended up placing around 100 orders, but eventually I'd had enough. Too many items arrived broken, turned up weeks late, or never arrived at all. Every time I contacted customer service, it felt like getting proper help was nearly impossible. Instead of fixing the problem, I'd usually… Read more

get a small discount or a partial refund, which just felt like a way to encourage me to keep ordering rather than actually resolve the issue.

That was the final straw for me. I deleted my Temu account and decided to spend my money elsewhere.

Ironically, I'm still waiting on four orders that I placed just before deleting my account, and they still haven't arrived. That only reinforces why I made the decision to leave.

This has been my personal experience. I won't be returning as a Temu customer.