AI reviews summary
Feedback for Temu indicates a highly polarised experience, with a significant majority of recent reviews highlighting systemic issues with marketing practices and logistics. While some users are satisfied with the variety and pricing of hobbyist items and clothing, there is widespread resentment regarding aggressive "gamification" and inconsistent product quality.
Pros
- Affordable Pricing: Many users find the base prices for small items, craft supplies, and basic clothing to be exceptionally low and competitive compared to local retail.
- Prompt Refunds (Standard Cases): For routine returns of small items or simple "change of mind" requests, several users reported a smooth, automated refund process.
- Extensive Product Variety: Reviewers appreciate the vast range of unique and niche products available that are often difficult to source in traditional Australian stores.
- Efficient Tracking: The platform's internal tracking system is frequently praised for providing detailed updates on the parcel's journey from overseas to Australia.
Cons
- Deceptive Marketing and "Games": A major recurring complaint involves the "spinning wheels" and "free gift" promotions, which users describe as misleading traps that require unexpected additional spending to unlock rewards that often never materialise.
- Poor Delivery and Courier Services: Significant issues are reported with third-party couriers (notably YTO, iMile, and SpeedX), including parcels being left in unsecure public areas, delivered to wrong addresses, or marked as delivered when they were not.
- Inadequate Customer Support: Users frequently encounter "robotic" AI chatbots that provide generic scripted responses, making it extremely difficult to resolve complex issues or speak with a human representative.
- Discrepancy in Quality and Sizing: Numerous reviews flag that products (especially clothing and electronics) often do not match the professional photos, appearing "cheap," "flimsy," or significantly different in size and material from descriptions.
Verdict
Temu is best suited for consumers seeking low-cost, non-essential items who are willing to navigate a highly aggressive, gamified interface. However, due to significant risks regarding delivery reliability and misleading promotional tactics, it is not recommended for expensive purchases or time-sensitive gifts.
Temu sell outstanding polo shirts of excellent quality that are cheap. These are lightweight shirts that are excellent to wear in the summer. The patterns are bright and vibrant. Over the last 2 years I have bought 16 of these shirts without any issues and I have been very pleased with the quality of the shirts. The sizes have been perfect and… Read more
they are comfortable to wear. Usually the shirts cost around AU$11 to $13 including delivery. But they are sometimes cheaper on special deals. Shipping is very fast and with plenty of transport updates. I have been extremely pleased with the shirts and would recommend people buying them.
Temu is a good company to buy from but WHY on earth are they still using IMile couriers??? This courier company is a sham and either just throw deliveries down driveways or cannot find simple addresses. Have experienced both from IMile and on each occasion failed repeated attempts to contact them. I thought after my first experience Temu would ditch them, doesn't appear so. No option other than to discontinue buying from Temu Show details
What a [Content Removed]. I have never received the free gifts offered. They say purchase 3 items and 6 are free, what a [Content Removed]. I will never buy of temu again. Show details
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Reviews with attachments
Look at this drone. Can't even do a 5 minute fly and now it can't fly any more. It was stressful time to just buy what you need with all their distraction, games, spins etc. And now, this drone didn't complete 8 flights. Just stay away and buy local. Managed to get refund.
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Team, we have a new policy where they give you a partial refund for absolute trash stuff. That I bought a jacket for $50. I thought it would be better, but it’s worse. They only offered me $19.95 I think. Or they just get an ask the higher ups that always deny your refund consistently. I should know I’ve been shopping there long enough but no more no more Shopping there not for me.
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Look at conversation from Temu. Edited review! Scammed by Temu! They say to contact them direct and I will copy page and will place on here if I can. They keep directing you to find adad for free tablet which is impossible! Then they say press on to it again to get free tablet… so they make more money and you do not get your tablet… scam!!! First… Read more
review!So not happy! Firstly that offer a free tablet for free if you join but you do not get it for free. Got conned to buy other items. Never again
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i paid 54 $ for a rang eof golf gear got nothing
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Do not get plants for aquariums .The plants just had tank cleaned this afternoon. Only product I would NOT RECCOMENDsent my tank cloudy and lost half of my fish this was 3 orders only given 1 number
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Latest follow-ups
All online stores do send to degree emails with personalized deals. I often find stuff that I want, so this is good marketing when they are done right. However, that's not case with Temu. I don't like fake spinning wheel, gimmick for discounts. But… Read more
I can tolerate it.
When I compare how Temu does its email marketing to their existing customers comparing to other online stores, it's clear that they use different philosophies. Other stores send me emails that I feel are useful with discounted items, or a new products or where and when a big sale is or will be.
I make use of that information all the time. What I don't enjoy with Temu is a special offer which isn't so special at all.
I repeatedly get Temu messages saying I was only 0.01 stars away from unlocking a free gift. Because of this, I made additional purchases expecting the reward to be unlocked. However, the final star never seemed to be completed, even after spending far more than expected. So, I did contacted Temu customer service and they explained the free gifts are applicable after spending much more then they are giving you hints telling you are 00.1 stars away from your rewards. In fact to get the free gift, you have to spend about AU $365.00.
So, I am going to buy only items I genuinely want. I will totally ignore promotional games or “free gift” offers when making purchasing decisions.
My opinion is that Temu needs to build goodwill with its customers, without misleading them and building trust with clear communication. There's no need to bomb valubale customers on daily basis with spams misleading them. In this way they will keep their customers much happier.
Follow-up · Since my review I have decided to close my Temu account. I didn't get the gift. Customer service offered on two occasions $20 vaucher with no limit purchase but even that was not working as they ask to spend more money on local factory purchase. Apparently the local facrories/shopps have the own shopping rules. Waste of time and money. There are many better options then Temu.
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Dealt with Temu for a while, last two orders had delivery problems (new courier service) first parcel left at side gate instead of front door, second parcel never arrived at all, delivery picture was of some random commercial building which don't… Read more
believe to be same town, given run around by courier service and Temu don't want to know about it as courier has reported parcel delivered so lost money big time so stay clear unless more reliable courier is found, not happy.
Follow-up · Temu were very fast with response with a person, a refund issued in very quick time, pity "imile" didn't respond with a person before Temu, having to clean up their mess before needing to resort to product reviews.
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What was pictured and ordered compared to what I received was totally different… their advertising is absolutely misleading… I won’t buy from them again
Follow-up · My shopping experience is great because I NO longer shop with Temu
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Positive reviews
People need to stop using the APP Stop looking for freebies. Just use the site, easy sign up, you get discounts, special offers yes but they have time frames so if you wait days you might lose the discount. It's a sale item, it runs out. If you pay full price then later you get a price adjustment refund if it goes on special again. If you don't… Read more · 1
like your product get a refund.... like all online buying you have to take the trouble to wrap it print out a label and return to a post office. If you want free delivery then spend $40... most online buying has a much higher min than Temu. In fact Temus min is pretty low. If you need help go to chat and ask for a human... don't use the AI option.. All these negative reviews need people to start thinking and not wanting free stuff. I do prefer 2 of their delivery companies over 1...yes Imile leave it outside the gate and it's not always safest but so do the Australian local companies who deliver... not just at the gate but laying in the drive way .. That's not Temu fault that's the local company doing that. If you didn't get your parcel.deal with the company delivering... it's actually the courier who is to blame same as when stuff is damaged....Temu have honoured all my returns, breakages and once a missing item.... yes I have had questions re pricing etc but ask and they explain .. just make sure you talk to customer service human. I have purchased clothes shoes toys jewellery trampoline bedding tools paints security lighting pet supplies garden supplies and much much more!! And you can not write a false review if you have not purchased the item... you can't even write a review before your parcel arrives. Thank you Temu... I love having this great store at my finger tips and I don't need to go out to the shops!
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This is a review about Temu rather than just coathangers. This is my first purchase from Temu. The journey from China to Australia was extremely well shown on their website. Shipping to Australia was quick. The product itself (steel coathangers) arrived without damage and brought to the door. One issue was their use of the courier when it reached… Read more · 1
Australia. I was really worried about their use of Imile couriers once the item reached Australia because of their very poor ratings. It arrived the 2nd day it was "out for delivery" and I was very relieved that the item did arrive so thanks also to Imile couriers. The coathangers are very strong and sturdy. All in all I would consider buying from Temu again.
I've been buying from Temu for years. Have never had any issues. Easy refunds when needed. Beautiful shoes etc. if you read the description you shouldn't have a problem Show reply
Negative reviews
Over the past three years, I became a bit of a Temu addict. I ended up placing around 100 orders, but eventually I'd had enough. Too many items arrived broken, turned up weeks late, or never arrived at all. Every time I contacted customer service, it felt like getting proper help was nearly impossible. Instead of fixing the problem, I'd usually… Read more
get a small discount or a partial refund, which just felt like a way to encourage me to keep ordering rather than actually resolve the issue.
That was the final straw for me. I deleted my Temu account and decided to spend my money elsewhere.
Ironically, I'm still waiting on four orders that I placed just before deleting my account, and they still haven't arrived. That only reinforces why I made the decision to leave.
This has been my personal experience. I won't be returning as a Temu customer.
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I started using temu because my wife buys a lot of items. Temu promises all these FREE items, but to get them you have to spend money . Its very deceptive and false advertising. Keep away from temu. I am happy to spend my hard earned money, but I dont like being lied to and tricked into buying more free items. My buying stops here Show details
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We have ordered from Temu a number of times and they have always used Australia Post, which has been excellent delivery. But recently they started using the courier iMile as well. Our recent purchase from Temu was sent by them to iMile. We found that the delivery experience was terrible. Their delivery person (they have gig drivers like Uber)… Read more
delivered in the middle of the night, after 2AM. The package was left outside our apartment building. Anyone on the street could have taken it. It was the goodness of a fellow building resident who brought it in and placed in the building foyer. We would please request Temu to use Australia Post in all orders for delivery. If you like, you can charge an extra 5$ for delivery. Please use Australia Post only. Overall we really like the products sold by Temu.
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Recent reviews
I have never had a more confusing and illogical attempt to get a refund for a faulty item. I had contact with there customer service and one other department for two hours trying to get them to understand that the money they held in store credits was my money and I wanted it returned to me . The credit resulted in a cancelled order and then the… Read more
reorder of the same order plus another item, because it appears, according to Temu The money from the cancelled order went into store credits and not my credit card so they could not refund that amount to my original method of payment . Go figure, its a trap to lock in your money to Temu and on checking with the ACCC totally illegal as a retailer must refund the full amount for damaged or faulty goods . In the end I wore them down , but just be aware not to fall into the same trap, if you cancell an item make sure it is refunded into your originally payment method and not held captive in their system. Unlike Amazon, they just haven't got this one figured out yet.
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These people do not even deserve a 1 star. After doing some investigating I discovered that TEMU head office is in Boston, USA. However they are owned by PDD, which is a huge CHINESE company. Now I know why it is so bad to deal with. Show details
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Prices change from the screen you choose from to your cart on many items. It says "$2 after $2 discount applied" but in your cart its $6. How is that even legal? Often products are completly misleading in the pictures and description. The item that arrives matches only one of 10 pictures in the ad, the most insignificant picture usually with over… Read more
lays interupting the actual 1 genuine picture. In saying this, ive purchased some outstanding products at super low prices. Often I guess, an intro price as its been double price when going to order another a week or 2 later. But, ive stopped using it as its not only a super misleading site, its so damned annoying with its scam offers and prizes. You'll get a "free" item if you purchase another. The purchase price is now much much more than if you were to purchase it with no "free" gift. Absolute scam. As with the game. There is no free items in temu. Ive found that when you search for an item,temu shows some options. Once youve purchased a particular item after looking through every option, temu then sends you suggestions that wrtent available just 20 seconds ago. It open up way more options. Options youde have used over what you chose, if only youd been able to access it. Its another scam to get you to pyrchase again. It's just so dodgey on the whole, I, like many other previous users just stopped using it. Amazon haul and ebay are superior shopping experiences by far!! It's so simple to keep customers. Display the final price, display every option available, dont push products, dont fake give aways etc. Just keep supplying an honest shopping experience and people will trust, recomend and continue to shop with you over all others. Brand loyalty is so huge I dont understand how temu can be so blind to see they are setting up thier own short lifespan.
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Terrible clothing I made the mistake of a bulk order many items missing When paying the prices went up nearly double and nothing I can do Returns a pain and don’t get what I paid for As I bulk ordered I can certainly say it is junk and straight out robbery Show details
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[Content Removed] and fake free items. Site said I could pick 8 free items, I did, then it wanted me to pick 2 more before items would be sent, it then wanted to pay. Free items never arrived. They also claim to give you credit funds, yep, showed in my account... but... had to buy items up to $50 to get the so called credit refund... [Content Removed] liers. Don't use them. Is fake. Show details
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offered 9 free gifts . Given no gifts but incurred $45 On 3 items that I could have done without.After crazy spins of the wheel and utter confusion .Yes Temu you've had me three times now. But no more. . I'm going to also tell everyone I know. . Show details
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What a [Content Removed]. Temu promised a “free gift” and showed a whole list of items to choose from. I selected mine, and the site confirmed I would receive one — but nothing ever arrived. This is just a tactic to lure customers with false promises. Very disappointing. I won’t be shopping with Temu again. Show details
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I’m honestly fed up with Temu at this point. The photo I’ve attached shows three different orders I placed. The top two are supposed to be PVC business cards, and the bottom one is supposed to be magnetic business cards. But all three orders turned out to be the exact same thing: cheap paper cards. This isn’t a one‑off mistake — this has happened… Read more
multiple times.
What makes it worse is how the support team treats these issues like they’re nothing. I even attached screenshots showing how “helpful” support was when I asked for a reshipment after returning the wrong items.
Last time, I accepted a refund. This time, I don’t want a refund because I missed better deals on AliExpress while waiting for Temu to get it right. And honestly, AliExpress was way more reliable than this mess.
My honest suggestion? Temu shouldn’t even be operating in Australia if they can’t deliver the products they advertise. And since they keep sending the wrong items, that’s fine — I’ll keep ordering and collecting evidence. I’ve got nothing to lose. The post office is close to my place, and every time Temu sends the wrong item, they have to provide the return label and they have to refund me. I’ll keep returning their mistakes and gathering proof until I have enough to take this further legally.
And if the Temu team decides to reply to this review, let me make it simple: I don’t need a reply. All you ever say is “please contact support,” and nothing ever changes. It just wastes more of my time.
People deserve better than this. Temu needs to stop wasting customers’ time and start delivering what they actually list in their product descriptions.
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TEMU ARE TRASH! Every time a bought through Temu something was wrong, damaged, trash quality, or wrong size sent. They have minimum spend limits which ends up way more than you wanted to spend and a cart full of trash items you never really wanted. And don’t bother trying for a refund as they math you out of getting the true amount you paid in the… Read more
first place, and if you choose a refund they offer you 5cents on the dollar.
THEY’RE TRULY TRASH!!!
Don’t touch them!
I ordered size small, this is what I received, a XXXL. I fit into one d#mn leg!
Many useful products. Descriptions are helpful i.e. size, but not reliable i.e. breaking strain. 1. Climbing equipment is labelled 12kN or 25kN but this isn’t reliable or even true. 2. The app shows Amazing Finds which shows me adult products that don’t want to se and have never bought. 3. Summary - cheap items, useful but don’t believe any strength or rating information. 4. Product purchase reviews under 4/5 are censored. Show details
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I have been buying for 7 years Waiting for 6 orders they couriers are dishonest and liars They keep saying they try to deliver but never attempt to do so They customer service is disgraceful and terrible I never had any issues before but the last 4 months they changed they couriers to the worst They don’t deliver what they promised and keep… Read more
changing the delivery dates I have 6/7 orders that where to be Wedding gifts and Birthday gifts Very upset I have failed a complaint with the FEAR TRADING I will not be buying from TEMU again There is a lot of other websites with the same quality and great prices Very Disappointed and wasting of time
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I have been dealing with Temu for years and have recommended them to a number of my friends. Since they have changed to using local suppliers who don't all have freight through Australia Post the service has declined. We are on acreage so it's a hike to get to our letter box so we have a Parcel Collect number with our local post office who are… Read more
great but now some of Temu's suppliers transport companies won't deliver to our Post Office. Temu is the only supplier so far we have had issues with. With so many parcels being stolen from properties I find this very frustrating.
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