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Termitrust Pest Control

Termitrust Pest Control

3.0 from 31 reviews

Reviews

3.0

31 reviews
5
(10)
4
(5)
3
(3)
2
(2)
1
(11)
  • Customer Service
    4.5 (2)
  • Transparency
    3.0 (1)
  • Timeliness
    4.0 (2)
  • Job Satisfaction
    3.5 (2)
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Rachael Melville

Rachael MelvilleSouth East Queensland, QLD

Keep those crawlies away!

published

We are extremely satisfied with Termi Trust again knowing Nick T did a thorough job in and around my property.
Nick has been servicing our house and properties for a few years now and is trust worthy and extremely knowledgeable on their product?
I highly recommend Nick and the team at Thermi trust.
Thank you and see you next time Nick.

Customer Service
Timeliness
Job Satisfaction
1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Racheal,
Thanks for the great review and positive feedback for Nick and the Termitrust team. He will be very pleased to hear you are so happy with his level of knowledge and service. Termitrust Brisbane

S. Green

S. GreenPerth, WA

Friendly but inadequate

published

After using Termitrust for a pest inspection and spray ($710), we thought we would be protected for the next 5 years. Wrong. We have already found a bull ant, and a mouse inside our house. This is despite asking the technician if he had seen any signs of mice. He denied seeing any. The next day we found numerous mouse droppings. Hopefully I am able to get this resolved, as Termitrust seem like a very friendly company.

Customer Service
Transparency
Timeliness
Job Satisfaction
See all answers
1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Worst Pest Control Ever Experienced

published
4 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Andrew M.
Andrew M.

Email sent

Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Thanks Andrew I will follow up as mentioned.

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Reflux

RefluxSouth East Queensland, QLD

  • 2 reviews

Reliable and Professional Service

published

We've used Trusted Pest Management since new house purchase 2015. They're very thorough in application of product and report and document every detail concerning property i.e. Areas that need attention.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi there, Thanks so much for the great review. We are very pleased you have been so happy with our service and we look forward to helping you again in the future. Best regards Termitrust

Unprofessional

published

Strong commitment to customer satisfaction

published

I previously left a negative review, but I am updating this to state that I really appreciate Termitrust's commitment to strong customer service and satisfaction. Their services are priced reasonably and they are always willing to amend any aspect of their service in which you are disappointed, which I respect immensely.

2 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Merah, Thanks yo so much for the update on your feedback. We are very pleased we were able to come to a positive resolution here. Thanks for taking the time and we hope to help you again in the future. Best regards Termitrust.

No more silverfish!

published

Nick was on time and did what he said he would do...get rid of the silverfish for me. All done with good humour. Thanks and will use again

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Dave, Thanks for the review. We know Nick will be please to get the feedback. We are very pleased you had a great experience with our team. Best regards Termitrust

Jenny

JennyCentral Coast

Waste of money

published
5 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Jenny
Jenny
Sue

SueBrisbane

  • 2 reviews

Very professional.

published

Andy came out today & did an inspection & pest control. Lovely man, Very friendly @ very professional. Well presented & is a credit to this company. Thankyou.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Sue,
Thanks so much for the great review. We are very pleased you had such a great experience with our team and company. We look forward to helping you again in the future.
Best regards Termitrust Brisbane

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Lorsey

LorseyPerth WA

Termitrust is a “must”

published
1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
One Time Builder

One Time Builder

  • 6 reviews
  • 5 likes

Wait Time is Ridiculous

published

Each year the wait time to book in the service is getting longer and longer. We have our own plus an investment property which we try to keep within the timeframe but before the financial year. Trying to get through on the phone is horrendous at times and I don't have the luxury of sitting trying and trying at work. Seriously considering another company and to hell with the lifetime warranty - feel like that is being held over us just to keep the business. If business is good, then hire more staff for goodness sake to keep up with the demand...

2 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
onabil3000

onabil3000Brisba e

Unprofessional!

published

Called to book in a service for 19th April. After no show, I called them up only to find out that it has been booked for the following week (26th). Took me a while to explain to them that it was incorrectly booked by the person. No apologies....nothing! You have lost my business.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Blw

BlwSydney, NSW

  • 3 reviews
  • 2 likes

No common sense!

published
2 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Prab

Prabcanberra

  • 2 reviews
  • 2 likes
  • Verified customer

Disappointing

published

went seeking termi trust, as my family was sceptical about spiders as we were moving into this old property
and spiders were back in two weeks after pest control process like they never went away,, not sure if termi trust is the premium service they make out be

3 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Prab
Prab

Thanks Karen, for such a quick response,,, Thanks for proposing to re doing it again,Amazing customer service

Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Prab, We are really pleased to have come to such a positive resolution. Thanks again for the response and we hope to be of assistance in the future. Best regards Karen Hinds

M. Hennessey

M. HennesseyBrisbane

Rude and Useless Admin Staff Do Not Use Them

published
5 comments
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
M. Hennessey
M. Hennessey

This was the Ipswich franchise, not Brisbane as you indicate.

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Great Service for a Difficult Problem

published

I have been using Termi Trust for a few years now and have been very impressed with their service. Although I live in the country - quite a drive for their servicement they have been on time for their appointments and set my mind at rest or offered solutions to problems.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Tricia, Thanks so much for taking the time to write a review. We appreciate the feedback and value what our customers have to say. We look forward to being of service to you again in the future. Best regards the Termitrust team

Inga

IngaSydney Surrounds, NSW

  • 3 reviews

Good, just disappointed after last attemp to book service

published

We have used TermiTrust for last 3 years every 6 month after moving to Australia from overseas. I was always happy with it as have never seen any alive creatures inside the house. Appart from few grumpy pest sprayers ( as it is not the same person that comes every time, which is not a problem for me) I cant fault it. Ladies are always polite and helpful on the phone.
Unfortunately last time when I called I was told that it would cost me $100 more then it used to. Although I agree that our propetry is on the bigger side, I can't justify payging nearly double then I used to twice a year. Such a shame as I have used someone else and it is nowhere near as good although price is very close to what I am used to pay.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Only seen dead spiders since

published

I booked with Termitrust because they had a special on - 299 for termite inspection and pest spray. I haven't seen spiders since, only dead ones. The guy spent the appropriate amount of time here. Looking to get them in for the termite baiting as well.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Hi Andy,

Thanks for the review! We really appreciate the feedback and we are very pleased you had a good experience. Best regards the Termitrust team

HarryHammer

HarryHammerNgunnawal 2913, ACT

  • 3 reviews
  • 2 likes

Spider treatment encouraged them to grow bigger and come in greater numbers.

published

Had my house treated on 03/01/17 as part of the termite inspection deal. Spiders came back within weeks bigger and in greater numbers than before, Called the company to request a refund for that portion of the service on 30/01 to be told the manager would call me back. He didn't, so called again on 20/02 to be told either [name removed] or [name removed] would call me back that day. They didn't, no surprise there, so have given up in disgust and will never deal with this unreliable mob again and would advise others to stay well clear also. Buyer be very aware of this lot.

1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control
  • Verified customer

Pests back within 1 month

published
1 comment
Termitrust Pest Control
Termitrust P.Termitrust Pest Control

Thanks for your feedback DMM. We are pleased the issue was resolved for you. We will most definitely take your suggestions on board to improve our service. Best regards from the team at Termitrust

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