Keep those crawlies away!
We are extremely satisfied with Termi Trust again knowing Nick T did a thorough job in and around my property.
Nick has been servicing our house and properties for a few years now and is trust worthy and extremely knowledgeable on their product?
I highly recommend Nick and the team at Thermi trust.
Thank you and see you next time Nick.
Friendly but inadequate
After using Termitrust for a pest inspection and spray ($710), we thought we would be protected for the next 5 years. Wrong. We have already found a bull ant, and a mouse inside our house. This is despite asking the technician if he had seen any signs of mice. He denied seeing any. The next day we found numerous mouse droppings. Hopefully I am able to get this resolved, as Termitrust seem like a very friendly company.
Worst Pest Control Ever Experienced
We used these for a house purchase. killed 2 birds with one stone in getting the pest inspection as well as pest control. (Malaga WA)That was done on 1st April. We did not move to the house until mid May. Once we moved in we found ants everywhere. When you first move home you dont think to jump on the phone straight away to sort ants out when you have removalists etc but i got around to contacting these guys only to be told warranty is one month... How pathetic is that. I have since contacted others who offer minimum 3 months. My advice....loo...k elsewhere. I would not recommend these people at all and will never use them again I would like to update this review. Termitrust responded and listened to my particular circumstance and they attended site the very next day to perform a respray of the areas causing us concern. So I have re rated my experience with the company. It shows companies are willing to listen to you if you have a legitimate reason. Thank you Termitrust and thank you Karen
had my house sprayed (spiders and ants) and literally the job was finished within 20 minutes. Half the house was not sprayed. to top it of I had leaking chemical running down my drive way only to stain and then be told that it will wash out in the rain. reception lady was very helpful and was told to take photos and text them over which i did. I was then told a manager would contact me............a week later nothing so I sent a text indicating that I would no longer be back as a customer. to top that off i just received a phone call from the ...manager asking me why i had sent the text and why didn't I pick up the phone and call them. My response was I was asked to text through photos in the first place and suddenly you have picked up the phone to call me but nothing for a week. no intention to help the situation other than brush it off. extremely poor service and management. Would not recommend at all.
Strong commitment to customer satisfaction
I previously left a negative review, but I am updating this to state that I really appreciate Termitrust's commitment to strong customer service and satisfaction. Their services are priced reasonably and they are always willing to amend any aspect of their service in which you are disappointed, which I respect immensely.
Waste of money
I had them come out and do a pest inspection and spray.
First, they didn't tell me that I needed to empty my kitchen cupboards (even though I asked before I booked it in and they said no) just to have the guy who came say "Oh they should have told you" and moved on.
Then the inspection he said that I had no termites in the house.
Something wasn't sitting right with me and I wasn't happy with the inspection so I decided to save up and get a new one with a different company.
Turns out I have termites and they are in the house, and out the backyard in some logs.
So I am now looking at spending a minimum of $7500 to have them all killed and to get a builder in to make sure that everything is safe and stable. ...So thank you Termitrust you do not live up to your name and I will never recommend you to anyone.
Termitrust is a “must”
Back in January this year I noticed a tiny sign that white ants were present in my home. I immediately contacted the Pest Controller I had dealt with over many years. Throughout the following six weeks he did his best to eradicate them but it proved to be a massive infestation and his efforts were to no avail.
In desperation and sadly not before I had my beautiful timber floor pulled up I sought a second opinion. Termitrust was recommended to me.
Their “domestic supervisor” Barrie Price kindly contacted me and came to assess the situation. ...
Wait Time is Ridiculous
Each year the wait time to book in the service is getting longer and longer. We have our own plus an investment property which we try to keep within the timeframe but before the financial year. Trying to get through on the phone is horrendous at times and I don't have the luxury of sitting trying and trying at work. Seriously considering another company and to hell with the lifetime warranty - feel like that is being held over us just to keep the business. If business is good, then hire more staff for goodness sake to keep up with the demand...
Called to book in a service for 19th April. After no show, I called them up only to find out that it has been booked for the following week (26th). Took me a while to explain to them that it was incorrectly booked by the person. No apologies....nothing! You have lost my business.
No common sense!
Had a guy spray our place but couldn't complete the job as it was pouring with rain. He was very good and was very accommodating as i didn't want the baby's room sprayed. He said I would receive a call within the next day or 2 to reschedule the exterior spray. Well 10 days later and no call. A different guy then shows up one afternoon totally unannounced and asks for a person who doesn't live here, apologises for having the wrong name and says he's here to complete the spray. He tells me to close all windows and doors as the spray is toxic and ...not safe. Some warning would've been good as we were frantically trying to get kids toys inside. Totally forgot to grab the washing off the line and now it smells of poison (3 loads of clothes and bedding, that now i need to rewash)!! Well the spray was done in about 10 minutes and as he gets to the last part of the house (the verandah) he sprays poison all over my potted herb garden! There goes the organic herbs. When i asked him why he just sprayed my herbs he apologised and said don't worry they won't die. I informed him that those were organic herbs, he told me he can spray water on them and it should be fine. I found this totally unprofessional and I'm disgusted with the service (or should I say lack of service) we received.
- Verified customer
went seeking termi trust, as my family was sceptical about spiders as we were moving into this old property
and spiders were back in two weeks after pest control process like they never went away,, not sure if termi trust is the premium service they make out be
Rude and Useless Admin Staff Do Not Use Them
Booked a termite and pest control service two and a half weeks before today 22/01/2018. I left work early to be home by their allotted time of 3pm. At 4pm with a no show, or call from the company. Called them and was put on hold for ages, only to be rudly informed that I had been sent a text and a message left on my phone the previous Friday to tell me the technician was now having a day off on 22/01/2018. When I stated I revieved no such text or call, once again I was rudely told I had. When I asked what number they had called, I had neve...r heard of the mobile number. The lady told me that I had updated my mobile details, so I did get a call and text and indicated I was lying. I again stated it was not my mobile number they called. After a huff and puff from tnis rude woman, she stated, "I supposed I now have to take the blame for that. I wasn't even here on Friday." When I asked when can they come and do the pest control, I was told not at least until next week. So absolutely no attempt to right their wrong. I couldn't take this rude and abnoxious woman any longer, so I just hung up. NO CUSTOMER SERVICE WITH THIS COMPANY. THE CUSTOMER IS ALWAYS WRONG WITH THIS COMPANY. DO NOT USE THEM. PLENTY OF OTHER COMPANIES THAT DON'T TREAT YOU LIKE GARBAGE.
Great Service for a Difficult Problem
I have been using Termi Trust for a few years now and have been very impressed with their service. Although I live in the country - quite a drive for their servicement they have been on time for their appointments and set my mind at rest or offered solutions to problems.
Good, just disappointed after last attemp to book service
We have used TermiTrust for last 3 years every 6 month after moving to Australia from overseas. I was always happy with it as have never seen any alive creatures inside the house. Appart from few grumpy pest sprayers ( as it is not the same person that comes every time, which is not a problem for me) I cant fault it. Ladies are always polite and helpful on the phone.
Unfortunately last time when I called I was told that it would cost me $100 more then it used to. Although I agree that our propetry is on the bigger side, I can't justify payging nearly double then I used to twice a year. Such a shame as I have used someone else and it is nowhere near as good although price is very close to what I am used to pay.
Spider treatment encouraged them to grow bigger and come in greater numbers.
Had my house treated on 03/01/17 as part of the termite inspection deal. Spiders came back within weeks bigger and in greater numbers than before, Called the company to request a refund for that portion of the service on 30/01 to be told the manager would call me back. He didn't, so called again on 20/02 to be told either [name removed] or [name removed] would call me back that day. They didn't, no surprise there, so have given up in disgust and will never deal with this unreliable mob again and would advise others to stay well clear also. Buyer be very aware of this lot.
- Verified customer
Pests back within 1 month
I had my ants spiders and cockroaches treated in December 2016 and by January 2017 they were all back. I am more than aware that the surrounding properties pest management has an affect however 1 month of treatment and as far as i was aware from reading the contract no guarantee (3 month minimum etc) i was extremely disappointed. I had a treatment by another company the previous years with excellent long lasting results so I have since contacted another company to come and treat my pests.
Termitrust has since contacted me very promptly and a...dvised that if i had contacted them directly they would have organized to come back as they do have a 3 month guarantee and its up to the phone operator at time of booking to mention it. I suggested that they don't rely on the operator and instead put it in their contract which they took on board which was great.
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