The service at your store at Margate is appalling. And this is fact. The service on Saturday and this morning was terrible Saturday waiting 20 minutes and today 25 minutes so went to and other chemist ,but the service at Kippering is good
Snide remarks from staff when challenged on anything they don't agree with.
I have had some dealings with the staff at the Currimundi store over a few years, most times have been ok but lately I have encountered snide remarks from staff when I have asked about their legality of supply. They are terribly slow and overpriced on scripts and some of the staff are extremely vague about products they stock, I only use this particular store because it's close to my home. Now today I was told they keep files and remarks about their customers and have been told I'm not welcome in the store any more and was then refused the medi...cation I ordered that had already been placed in their store paper bag,all I had to do was pay for it and the woman serving me decided she wasn't going to give it to me and ordered me out of the store. Never ever have I been abusive disrespectful or used bad language toward any of their staff. I was told every time I come in I have a problem with something, perhaps if you employed staff who weren't argumentative you wouldn't have this problem when a customer challenges you on something. If you live in the Currimundi Aroona area I'd give this store a miss.
Won't purchase script from them again daylight robbery
Got script filled at Terry White and cost more than double the price I paid at Chemist Warehouse for exactly same med/brand two weeks ago. Went to Terry White as was within walking distance and couldn't drive while taking the medication. Paid $33.40 vs $15.99. I get that price may differ but over double is a rort.
Terrible service and humiliating!!!
Emma at currimundi store Sunshine Coast has discussing manners and appalling behaviour. I strongly recommend not use ing this branch of terry white, I tried to buy haemorrhoid cream and she publicly humiliated me, EMMA!!!
Management need to look into the store it gives Terry White chemist a bad name having staff like Emma.
Script from Specialist with 2 repeats
Initial full cost on product label from TW compounding chemist $35.47
First repeat Cost on label same TW compounding chemist $35.47
Second repeat Cost on label from different TW compounding chemist $15.45
Currimundi Terry Whites
Went to Terry Whites Currimundi today and had the worst experience I have ever had in a Chemist. I am so disappointed on how a pharmacist by the name of Dean treated me today, I ended up going to another Chemist nearby and got great service. I don’t want to go on too much but I did leave review on there page where I noticed heaps 1 star reviews and negative feedback. I will never go to a Terry Whites ever again, if you want the full story please check out my review on there google reviews ☹️
Charged me more for half the service!
I went to buy iron tablets here as it's near my house. I usually buy them as prescription from Chemistwarehouse. The lady at the counter told me she'll do it as over the counter as it's only iron supplements and it will fall cheaper. I said okay and the bill was $3 extra from what I pay at CW. Also there was no reprinting of the no. of repeats or pharmacist name and date it was dispensed. Will go back to CW they do a far better job for so much less.
The e prescription app has been down at the Palmyra Store for 6 days I believe, I certainly would be changing IT consultants.To much emphasis on making money and expanding non on customer service and satisfaction typical of a monopoly.
Consistent bad service and attitude
Ever since Chem-Mart became Terry White, no matter which store I have been to the service has been
bad. Attitudes of people haven't changed during this pandemic, they have only become worse. Customers are treated as if a sub human species. I always avoid terry white as much as I can. If I need something from there because the usual chemist (always welcoming, polite, friendly and chatty) is closed, I'll ask some to go for me if they are going that way.
Professional and polite pharmacists
I found their pharmacists suprisely friendly, helpful, polite, caring and willing to help. They are good listeners and will give you as much informations needed. I found them pleasent, polite and honest. When they promised they will call you, they will. Prescriptions can be delivered to your home.
Booking a simple flu vaccine an terrible website is like pulling teeth
Not only are flu vaccines not available at half the locations, trying to book one on their website is a nightmare. Expect to spend about 30 mins searching for a suitable booking time out of the extremely limited options, on a website that moves at glacial speeds. Get your flu vax somewhere else!
RIP off flu shot - wont pay off in long term
Received flu shot at TWC - up $5.00 from last year - can clearly see their concern for the health and welfare of the community - but gee why not rip off our customers for a short term profit! The question they have to ask themselves - will we retain our customer loyalty - take a punt - you wont retain me.
Easy and did it in time. (Flu Shot)
Re the $20 charge for the flu shot: what’s your life worth Grumpy? You can wait for the government but even then some medicos are now charging pensioners for visits (eg Providence).
I went in to my local Terry White pharmacy on March 10th, had my flu shot for $19.95 and was told if I spent a total of over $20 I would get 400 bonus points to my rewards card, (yeah right).... I only spent not quite $20 with the flu shot so I made a few extra purchases to get me well over the $20 threshold, in fact my total came to over $60, so one would think that I certainly qualified to receive 400 bonus points (right) not the case, I have rang them twice in regards to my missing points and I am STILL WAITING, how hard can it be to apply ...my promised points, they have all my details, looks like they have put me in their (too hard basket) and if that's the case then Terry White is in my (too hard basket to shop with them anymore), not impressed, if they weren't going to give me my 400 rewards points then why open your mouth and offer it and not getting my promised points is only just a string of mistakes they have made, second mistake was I handed in my script they did not have the product I was needing but they still charged me for the product even though I did NOT receive it and 3rd mistake was I had an appointment with one of the staff which was made 1 week in advance, I turned up for my appointment only to be told, oh she's not in today she's sick, well no one told ME not to go to my appointment as she wouldn't be their, apparently she never even told her other staff she wasn't going to be their until that morning, my appointment wasn't until 11.30 am and they open at like 9 am or earlier, service and mistakes being made, not good enough.
Misleading price gouging
My husband I went for our Flu shot today we are both over 65 . We were then told after the injection that it would be $19.95 each. We were somewhat surprised as we were under the impression that it was free for the over 65 .
I have since looked up the cost ,yes it is 19.95 at Terry White. However at no time were we told this until after the injection .
Going to the doctor is not an easy option at this moment in time due to COVID 19 . With so many people struggling financially it seems that Terry White is price gouging the older more vulnerable generation at this time of extreme uncertainty .
Terry White you should at least tell your customers prices beforehand so they can shop around as there are other cheaper chemists ,
Questions & Answers
how do I cancel my old card and add a new rewards card to join with qantas points
Only the staff can do that for you in their database, after all they are the issuer of the card and they are the ones that keep your card details in the system for when you make your purchases, sounds like your Terry white is just as bad as mine, I am still waiting 3 months later for my bonus 400 points which I they seem to not want to give me.
hi just wondering who do I report a chemist in local area about having to wait for medication and learly closing times when people need medicines I had to travel to another town 3 hours away to get it very poor customer service ladies standing around not wanting to serve people pharmist was so rude please this chemist needs help
If the chemist is not respecting your medical needs you may be able to complain to the Pharmacy Board of Australia (in writing), but if the chemist and his assistants are just rude and it is poor customer service then you should firstly complain directly to the chemist, and if you do not get satisfaction then you could go to the WA Department for WA Consumer Protection or as a last resort the ACCC.
thank u for your reply, I will look into this matter further,. still carnt understand why the chemist closes so early on weekends when people are wanting medications. I and a few other people have had to travel 3 hours to the next town which is open from 9am to 8pm 7 days. the staff are so friendly, and the store has so much better and cheaper stock. carnt understand how the same terry white chemist can be so different in prices,next time I will travel to that town for better service thank u,
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