Can’t recommend a company that takes money to write fake doctors certificates
Can’t recommend a company that takes money to write fake doctors certificates. Small businesses have had so many challenges this last year, this is a slap in the face
I am an Asian and when I entered the terry white chemist in findion,the people on the front counter doesn’t want to serve me and I stead served the white people who came after me.This is the second time it happened.
Incorrect script given out
Picked up a script today, when I got home and checked the item the receipt was in my name but the tablets were for someone else with the same surname very disappointed and will use a different chemist in the future
Good customer service but why so expensive
Liked the local store to visit for parcel pick ups and found staff are always nice. But always wondered why so expensive.
mostly good except for one staff member
mostly i find them good but their is one passive aggressive rude lady there i always seem to get her when i call just had to calm myself down after i finished the call with her
Bought a Cpap machine that was 1890 AUD, the machine was returned 3 times due to noise. The buggest problem was the staff there in Sleep department, very rude and see not to care for people. Stay away from them.
So disappointed my local pharmacy is now a Terry White - gone downhill
Poor stock take, poor customer service within my local eastern suburbs pharmacy.
Zero follow up from your business development manager regarding my experiences which were discussed with Katrina and Jasmine in your customer service departments
Rude staff, incorrect medical advice
Staff at Marion store provided incorrect information in regard to my medications which would have made me VERY sick had I followed it. I have been taking these medications for many years under the strict supervision of many highly qualified medical professionals so I would rather listen to them. They were generally rude and passive aggressive during conversation and made snide remarks about (not to) me while I was standing in front of them. They were very condescending and made me feel like I should be ashamed of the medication I was purchasing..., which in my opinion is very unprofessional. I won't be shopping there again as I now have a lot of doubt in regard to their medical expertise/knowledge and am dissatisfied with their poor customer service.
Commercial ++++profit at any cost
My recent experiences at more than one Terry terriers is the are motivated my profit at any cost, as such prices are high and service is low. I will never shop there again.
Today: out of stock...wanted me to pay to reorder...$12.00 to be paid
Down the street Chemist had the product for $7.00
Rip off YES x that by a 100 orders then you will see these people are there for the$$$$$$$ not your health, Shop elsewhere
The service at your store at Margate is appalling. And this is fact. The service on Saturday and this morning was terrible Saturday waiting 20 minutes and today 25 minutes so went to and other chemist ,but the service at Kippering is good
Snide remarks from staff when challenged on anything they don't agree with.
I have had some dealings with the staff at the Currimundi store over a few years, most times have been ok but lately I have encountered snide remarks from staff when I have asked about their legality of supply. They are terribly slow and overpriced on scripts and some of the staff are extremely vague about products they stock, I only use this particular store because it's close to my home. Now today I was told they keep files and remarks about their customers and have been told I'm not welcome in the store any more and was then refused the medi...cation I ordered that had already been placed in their store paper bag,all I had to do was pay for it and the woman serving me decided she wasn't going to give it to me and ordered me out of the store. Never ever have I been abusive disrespectful or used bad language toward any of their staff. I was told every time I come in I have a problem with something, perhaps if you employed staff who weren't argumentative you wouldn't have this problem when a customer challenges you on something. If you live in the Currimundi Aroona area I'd give this store a miss.
Won't purchase script from them again daylight robbery
Got script filled at Terry White and cost more than double the price I paid at Chemist Warehouse for exactly same med/brand two weeks ago. Went to Terry White as was within walking distance and couldn't drive while taking the medication. Paid $33.40 vs $15.99. I get that price may differ but over double is a rort.
Would not buy medications at terry white
Would not buy medications at Terry White. They charge double the price. When in queried told it is what it is. Be aware
Terrible service and humiliating!!!
Emma at currimundi store Sunshine Coast has discussing manners and appalling behaviour. I strongly recommend not use ing this branch of terry white, I tried to buy haemorrhoid cream and she publicly humiliated me, EMMA!!!
Management need to look into the store it gives Terry White chemist a bad name having staff like Emma.
I was charged nearly 4 times the cost of what I usually pay for a generic brand. So disappointed. Service was also very poor.
Questions & Answers
how do I cancel my old card and add a new rewards card to join with qantas points
Only the staff can do that for you in their database, after all they are the issuer of the card and they are the ones that keep your card details in the system for when you make your purchases, sounds like your Terry white is just as bad as mine, I am still waiting 3 months later for my bonus 400 points which I they seem to not want to give me.
You have helped me I didn't know they had a rewards card.... so thanks for asking that question
Do you sell cod oil
hi just wondering who do I report a chemist in local area about having to wait for medication and learly closing times when people need medicines I had to travel to another town 3 hours away to get it very poor customer service ladies standing around not wanting to serve people pharmist was so rude please this chemist needs help
If the chemist is not respecting your medical needs you may be able to complain to the Pharmacy Board of Australia (in writing), but if the chemist and his assistants are just rude and it is poor customer service then you should firstly complain directly to the chemist, and if you do not get satisfaction then you could go to the WA Department for WA Consumer Protection or as a last resort the ACCC.
thank u for your reply, I will look into this matter further,. still carnt understand why the chemist closes so early on weekends when people are wanting medications. I and a few other people have had to travel 3 hours to the next town which is open from 9am to 8pm 7 days. the staff are so friendly, and the store has so much better and cheaper stock. carnt understand how the same terry white chemist can be so different in prices,next time I will travel to that town for better service thank u,
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