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Terry White Chemists

Terry White Chemists

1.7 from 123 reviews

Reviews

(12)
(4)
(4)
(12)
(91)
  • Product Quality
    2.6 (20)
  • Return Claim MadeYes (1) · No (24)
  • Customer Service
    1.8 (23)
Melissa

MelissaNorth-West & West coast, TAS

  • 59 reviews
  • 1 like

Still waiting

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationTerry White Burnie
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Honest reviewer

Honest reviewerMky Qld

  • 34 reviews

covid ready pharmacy

published

I never used to go to them I used an opposition company, but since the covid problems in my town they are the only pharmacy that has had what I desperately needed, I am very impressed with them

Customer Service
Product Quality
Return Claim MadeNo
annegoldy

annegoldyPerth, Western Australia

  • 2 reviews

Misleading price gouging

published

My husband I went for our Flu shot today we are both over 65 . We were then told after the injection that it would be $19.95 each. We were somewhat surprised as we were under the impression that it was free for the over 65 .
I have since looked up the cost ,yes it is 19.95 at Terry White. However at no time were we told this until after the injection .
Going to the doctor is not an easy option at this moment in time due to COVID 19 . With so many people struggling financially it seems that Terry White is price gouging the older more vulnerable generation at this time of extreme uncertainty .
Terry White you should at least tell your customers prices beforehand so they can shop around as there are other cheaper chemists ,

Return Claim MadeNo
Store LocationKarrinyup
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david w.

david w.Perth, WA

Maddington W.A. Terrible service

published

I was shouted at and my actions were mimicked back to me by the young assistant. absolutely shocking behavior from an supposed assistant. I asked for my scripts back that were kept behind the counter. I will
have my scripts filled and spend my money where i am treated like a customer and not like a three year old.

Customer Service
Return Claim MadeNo
Store LocationMaddington W.A.
Brad

BradSouth East Queensland, QLD

  • 4 reviews

Profiteering Dogs

published

Face masks to protect yourself and hand sensitisers went up to bloody ridiculous prices 500 percent on most. I will never walk in to one of you shops ever. I hope the people remember this after it's over. Crap.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationStocklands caloundra
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excellent chemists

published

excellent service, and place equal importance on people who are employed as well as centrelink recipients. Good to go to a chemist that doesn't favor centrelink recipients.A refreshing change from a chemist who has respect for those who work.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Melbourne
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Ian

Ian

  • 2 reviews

Terry White Pharmacy, Upwe

published

Today I picked up a script for 14 Zolpildem (Stilnox) tablets and was charged $27.99. I thought they had mistakenly charged me for 28 tabs so I queried it. But no, they said it was correct. I wasn't sure so I stupidly paid it. I went home and found my old packet from Chemist Warehouse dated just 5 ago and sure enough, the price on it was $8.98 !! Over three times the price !!

Customer Service
Return Claim MadeNo
Store LocationTerry White Pharmacy, Upwey
Sandra56

Sandra56South East Queensland, QLD

  • 44 reviews

Poor Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationTerry White Chemart Wellington Point
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Ronaldo

RonaldoPerth, WA

  • 10 reviews
  • 3 likes

Hopeless Customer Service

published

Terry White Rockingham. Early on a Sunday morning and terrible customer service, even though very few customer. Could not care less attitude. Pathetic!
Will travel further to Chemist Warehouse next time.

Customer Service
Return Claim MadeNo
Store LocationRockingham
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Gopala Govindan

Gopala GovindanGreater Melbourne (Outer), VIC

  • 2 reviews

Over priced

published

At Terrywhite chemmart prices are double. Ridiculous and ripping off customers. Very bad. Those who have no choice paying too much. I just bought antibiotics capsules from chemist warehouse for $9.26 and last time I bought the same medicine from TERRYWHITE CHEMMART for $18.95. I can't believe this. How badly Terrywhite chemmart ripping off people in health product. Consumers affairs should step in.

Bad service

published

Schofields Terry White.
Pharmacist was very rude staff were not much better.
I understand if your having a bad day but seriously! , don't work in customer service. Won't be shopping here again!

Customer Service
Return Claim MadeNo
Store LocationTerry White Schofields.
Jenna

JennaSydney, NSW

Plenty of other chemists around...so don't bother with this one...

published

Consistently bad customer service. Every time I have been in the store they are talking amongst themselves and ignore waiting customers. I won't bother going back if I feel like I'm always interrupting someone's coffee break...Jordan Springs chemist has their act together so try there instead...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCranebrook
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Addict061

Addict061Southern and Hills, SA

  • 2 reviews

Ridiculously Over Priced

published

Sometimes you just have to take a stand against blatant rip offs. After comparing prices (after my purchase ) I was horrified to discover I payed nearly DOUBLE what I should have- even after asking for price matching to Chemist Warehouse. PLEASE check pricing and Make sure they price match. This chain takes advantage of those who can't go elsewhere and are in desperate need of medication. SHAME ON YOU TERRY WHITE for audacious profiteering in a health care industry.
Please think twice where you spend your money.

Customer Service

Terry White Schofields : Pathetic Service with arrogant manager

published

Went to the Terry White Schofields branch today, had to pick a parcel from parcel point as they are one of the participating store. The lady at the counter, apparently the store manager there , a very arrogant and discriminating lady kept chatting with another customer, completely ignoring me.I kept waiting patiently and when the lady who was chatting with her left it was my turn, she just rudely asked me to get out of the line and wait as she would serve the customer next to me. Appalling service very rude and arrogant staff will never go there again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTerry white schofields
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Mantoux

MantouxSouth East Queensland, QLD

should be outlawed

published

This chain of pharmacies sells out-of-date baby food and children's medicine, they have suddenly taken it off the shelf.
Please check the expiry date of anything you buy here.
This is another business which puts profits above all else.

Return Claim MadeNo
Store LocationSamford
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lauren

lauren

  • 2 reviews

Check your meds I was given the wrong stuff

published

I had to order the stuff I needed for a colonoscopy op. for 7am on Monday
I had to start taking the meds on the day before., a Sunday. When I opened the box they had given me the wrong stuff. I called and they said they’d ring me back. In the end I had to ring around 6 other chemists to try to find the stuff and finally did. Everywhere else needed to order it and being a Sunday made it a no.
Never been to a chemist and got the wrong meds before. Will not be going back to this one.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTerry White Chemist Mount Ommaney
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Alison Horscroft

Alison HorscroftSydney, NSW

  • 3 reviews

1st time visit

published

not impressed at all, the lad behind the counter was playing on his phone, then I was charged for using eftpos!!!
Won't ever go there again. They did have what I needed though.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect. NSW
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AnyaQu

AnyaQuSydney, NSW

Over priced!

published

Bought a Novasone cream 0.1% from them, been charged for$20.55 them found out it’s only $7.90 at chemist warehouse. Called them 20mins after I bought it they refused to refund it even the whole cream is still completely sealed it their plastic prescription bag. Will never buy from them ever again!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationTerry white Revesby
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Norkai

NorkaiAU

  • 2 reviews

RUDE AND BAD CUSTOMER SERVICE

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPacific fair
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Heavyduty A.

Heavyduty A.Greater Melbourne (Outer), VIC

  • 3 reviews

UGLIEST encounter for my wife

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDandenong plaza
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Questions & Answers

Norm.m

Norm.masked

Do you sell cod oil

No answers
michelle

michelleasked

hi just wondering who do I report a chemist in local area about having to wait for medication and learly closing times when people need medicines I had to travel to another town 3 hours away to get it very poor customer service ladies standing around not wanting to serve people pharmist was so rude please this chemist needs help

2 answers
johnboon
johnboon

If the chemist is not respecting your medical needs you may be able to complain to the Pharmacy Board of Australia (in writing), but if the chemist and his assistants are just rude and it is poor customer service then you should firstly complain directly to the chemist, and if you do not get satisfaction then you could go to the WA Department for WA Consumer Protection or as a last resort the ACCC.

michelle
michelle

thank u for your reply, I will look into this matter further,. still carnt understand why the chemist closes so early on weekends when people are wanting medications. I and a few other people have had to travel 3 hours to the next town which is open from 9am to 8pm 7 days. the staff are so friendly, and the store has so much better and cheaper stock. carnt understand how the same terry white chemist can be so different in prices,next time I will travel to that town for better service thank u,

Yorky

Yorkyasked

In this weeks Catalogue you have Thompson's Hemp products for sale @ 40% off, I have tried all your stores 10km around 5109 area with no success, two of your stares even tried other stores at no avail. Do you really have this product or am I wasting my time?

No answers

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