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Terry White Chemists

Terry White Chemists

1.6 from 148 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (37)
  • Return Claim MadeYes (2) · No (44)
  • Customer Service
    1.9 (45)
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Nathan
Nathan
  • 4 reviews
  • 2 likes

Can’t recommend a company that takes money to write fake doctors certificates

published

Can’t recommend a company that takes money to write fake doctors certificates. Small businesses have had so many challenges this last year, this is a slap in the face

Product Quality
Customer Service
Tshering
TsheringMetropolitan Adelaide, SA

Racist

published

I am an Asian and when I entered the terry white chemist in findion,the people on the front counter doesn’t want to serve me and I stead served the white people who came after me.This is the second time it happened.

Product Quality
Customer Service

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0.0
(1,234)
Malcolm
MalcolmSouthern and Hills, SA
  • 2 reviews

Incorrect script given out

published

Picked up a script today, when I got home and checked the item the receipt was in my name but the tablets were for someone else with the same surname very disappointed and will use a different chemist in the future

Incentivised Review No
Store LocationVictor Harbor SAll look
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Allie D
Allie DSydney, NSW
  • 5 reviews

Good customer service but why so expensive

published

Liked the local store to visit for parcel pick ups and found staff are always nice. But always wondered why so expensive.

Product Quality
Customer Service
brielle
briellePerth, WA
  • 15 reviews
  • 10 likes

mostly good except for one staff member

published

mostly i find them good but their is one passive aggressive rude lady there i always seem to get her when i call just had to calm myself down after i finished the call with her

Product Quality
Customer Service
Gogi
GogiGreater Melbourne (Metropolitan), VIC

Stay away

published

Bought a Cpap machine that was 1890 AUD, the machine was returned 3 times due to noise. The buggest problem was the staff there in Sleep department, very rude and see not to care for people. Stay away from them.

Product Quality
Customer Service
Leanne Katz
Leanne KatzSydney, NSW
  • 2 reviews

So disappointed my local pharmacy is now a Terry White - gone downhill

published

Poor stock take, poor customer service within my local eastern suburbs pharmacy.
Zero follow up from your business development manager regarding my experiences which were discussed with Katrina and Jasmine in your customer service departments

Product Quality
Customer Service
Max
MaxMetropolitan Adelaide, SA

Rude staff, incorrect medical advice

published
Customer Service
Incentivised Review No

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0.0
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Balanced opinion
Balanced opinionPerth, WA
  • 16 reviews
  • 11 likes

Commercial ++++profit at any cost

published

My recent experiences at more than one Terry terriers is the are motivated my profit at any cost, as such prices are high and service is low. I will never shop there again.
Today: out of stock...wanted me to pay to reorder...$12.00 to be paid
Down the street Chemist had the product for $7.00
Rip off YES x that by a 100 orders then you will see these people are there for the$$$$$$$ not your health, Shop elsewhere

Customer Service
Incentivised Review No
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john mcdonald
john mcdonaldSouth East Queensland, QLD
  • 2 reviews

poor service

published

The service at your store at Margate is appalling. And this is fact. The service on Saturday and this morning was terrible Saturday waiting 20 minutes and today 25 minutes so went to and other chemist ,but the service at Kippering is good

Product Quality
Customer Service
Macca
MaccaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Snide remarks from staff when challenged on anything they don't agree with.

published
Product Quality
Customer Service
Caro
Caro
  • 2 reviews

Won't purchase script from them again daylight robbery

published

Got script filled at Terry White and cost more than double the price I paid at Chemist Warehouse for exactly same med/brand two weeks ago. Went to Terry White as was within walking distance and couldn't drive while taking the medication. Paid $33.40 vs $15.99. I get that price may differ but over double is a rort.

Product Quality
Customer Service
Not happy
Not happyMetropolitan Adelaide, SA

Would not buy medications at terry white

published

Would not buy medications at Terry White. They charge double the price. When in queried told it is what it is. Be aware

Product Quality
Customer Service
benjamin f.
benjamin f.South East Queensland, QLD

Terrible service and humiliating!!!

published

Emma at currimundi store Sunshine Coast has discussing manners and appalling behaviour. I strongly recommend not use ing this branch of terry white, I tried to buy haemorrhoid cream and she publicly humiliated me, EMMA!!!
Management need to look into the store it gives Terry White chemist a bad name having staff like Emma.

Incentivised Review No

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Manni GMa
Manni GMa
  • 2 reviews

Very dissapointed

published

I was charged nearly 4 times the cost of what I usually pay for a generic brand. So disappointed. Service was also very poor.

Customer Service
Incentivised Review No
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Read more reviews - page 2

Questions & Answers

Cecilia
Ceciliaasked

how do I cancel my old card and add a new rewards card to join with qantas points

2 answers
Melissa
Melissa

Only the staff can do that for you in their database, after all they are the issuer of the card and they are the ones that keep your card details in the system for when you make your purchases, sounds like your Terry white is just as bad as mine, I am still waiting 3 months later for my bonus 400 points which I they seem to not want to give me.

Honest reviewer
Honest reviewer

You have helped me I didn't know they had a rewards card.... so thanks for asking that question

Norm.m
Norm.masked

Do you sell cod oil

No answers
michelle
michelleasked

hi just wondering who do I report a chemist in local area about having to wait for medication and learly closing times when people need medicines I had to travel to another town 3 hours away to get it very poor customer service ladies standing around not wanting to serve people pharmist was so rude please this chemist needs help

2 answers
johnboon
johnboon

If the chemist is not respecting your medical needs you may be able to complain to the Pharmacy Board of Australia (in writing), but if the chemist and his assistants are just rude and it is poor customer service then you should firstly complain directly to the chemist, and if you do not get satisfaction then you could go to the WA Department for WA Consumer Protection or as a last resort the ACCC.

michelle
michelle

thank u for your reply, I will look into this matter further,. still carnt understand why the chemist closes so early on weekends when people are wanting medications. I and a few other people have had to travel 3 hours to the next town which is open from 9am to 8pm 7 days. the staff are so friendly, and the store has so much better and cheaper stock. carnt understand how the same terry white chemist can be so different in prices,next time I will travel to that town for better service thank u,

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