Terry White Chemists

Purchased something online and once the confirmation email came through the Unit number was non existent and somehow was automatically removed. Trying to get hold of a person from TWC was almost impossible. I would never buy from TWC ever again. No care factor for people and were not willing to assist. The customer service is non existent and… Read more

they made it my problem. Then told to read the T&C's. Wow thanks for the help TWC. Please cancel my order you are not nice people to deal with and will never purchase from you again.

Very bad Service at Nelson Bay Terry White Chemist – Worst service ever! Would not give accurate advice on product unless I paid for it The pharmacist was in a very bad mood. Has been reported!!!!

Rang Penrith pharmacy with a major asthma attack. Needed a steroid and ventolin. As it’s in short supply atm at all pharmacy’s, they refused to supply me as I wasn’t a regular customer. Never have I been refused prescription medication in this country when the pharmacy has it in stock! Show details

Terry White Brookside one of the staff her name (Sepide) she is very nice and respectful and always try her best to answer any question and advice and if she is not sure direct, she asked the frameset to make sure to answer any question thank you so much to her and to terry White managers and staff Show details

Dear Tahnee, You are a legend! I am so grateful for your time and expertise. You have by far been the most helpful in terms of knowledge in pain management and the most caring specialist I have met, so thank you! Show details

I would like to say a big thank u to terry white chemist dodges ferry for their help and understanding for today I’m really sorry for the inconvenience they were so amazing

I went to Terey white chemist at kurralta Park to get a personal leave certificate for work. I went in suffering from food poisoning and they would only provide a certificate for 1 single day. I had asked for 2 days and the lady said "we only can give you 1 day". So i said thank you and left. Every other chemist can provide a certificate for 2… Read more

days off. I felt that 1 day wasn't enough to cover me due to my upset stomach and urgent need to constantly use the toilet during this time. I am not happy with their level of service.

This review is about my experience with Terry White at Batemans Bay. I was prescribed 1mg Melatonin by my doctor. 1. When I went to Terry White to fill the prescription, I was told that only 2mg was available “They don’t make 1mg”, the pharmacist backed up the statement made by the assistant. I was handed a packet of Terry White own brand of 2mg… Read more

tablets. 2. The medication is only available over the counter ($30/ 30 tablets). 3. I explained that I was taking Efexor, so I was concerned about doubling the prescribed dose. 4. I was told that I could split the tablets, no problem (again, backed up by the pharmacist). 5. I haven’t had any success with my sleep problems being resolved after one month of taking the split tablets. 6. This morning I read the instructions on the packet, the writing is small, with no clear distinction of what one should NOT do. 7. Apparently the tablets are slow release, and should not be crushed, split, etc. 8. I relied upon the assistant, and pharmacist, to give me the correct information regarding this medication, both have failed me.

The chemist was owned and run by Capital for several years, I never encountered this issue under their management in the last 5 years.

Tried to order online without success when it came to payment. The website led me to two large TW pharmacies with stock. Went to both pharmacies who said they didn't stock the product.

Put scrips in "I said I will come back in 10 mins" , go and do some shopping, return in 20 minutes, scrips not ready. This has happened several times before. Not good enough. Show details

Terry White Coffs Harbour, Richard Boyd the pharmacist, was very helpful, suggesting a generic product instead of the costly brand which was not done previously, professional, courteous, friendly. Thank you. 10/10 Show details

Service is good at my local TWC however pricing is out of this world. I was staggered at the price difference between them and CW. The products at TWC were good but bigger brand names at other chemists. I have 17 medications at age 45. It costs me $260 a month for medication at TWC. At CW it’s $189 per month. CW is a 20km one way trip v TWC is a 3km one way trip.

Booked online for a vaccination at Terry White Corso Manly. Turned up and told that there was no pharmacist available and I should return in a few hours time. This despite getting a reminder of my appointment 30 mins beforehand. (This was compounded by the fact that I had turned up yesterday and requested a vaccination and the pharmacist on duty… Read more

said I will need to book online which I went home and did). The same thing happened to my daughter. I then went across the way to Malouf Pharmacy and the performed the vaccination right away. The reason I left Chemist Warehouse for Terry White was the indifferent service I received. Perhaps time to move across to Malouf.

How amazing is this?? After researching protective covers for my arm in plaster, I phoned my Terry White Chemist to ask about availability of product. The Pharmacist had 2 examples and I chose the most suitable for my needs. When I asked if delivery was an option (I was going to pay for delivery tomorrow) Angela offered to deliver it to me… Read more

herself as I'm literally down the road. After closing the store she was here within 5 minutes!! Wow - unexpected but exceptional ly welcome Customer Service. Thank you so much.

Yes accurate facts they want , well 1 they advertise products that are not available.2. They advertise products at stores that don't have them at. Then the staff send you to another store which also don't have them. Great incompetent useless outfit.As bad as useless incompetent liebor.

Need to send this 5 Star review, this is for Prue our Pharmacist, she is always helpful and giving great advice on medication etc and always has the best smile, she makes my day, her professionalism is second to none and has great customer service, which I am very particular about, go Prue keep up the great work, Prue is an asset to Terry White… Read more

Chemist. in saying this all the team there are very helpful and pleasant when you approach them, great job. Manny.

For Terry White Noble Park. I try to certified copys of my father's Death certifigate but I was told that will cost $5 per copy certified. So I took my certifigate and medical prescription to another chemists. It only took 1 minute to certified 3 copy's and they ask for a gold coin donation. Justice of the peace should be a service to the community and not a money making business. That is so discresfull Show details

Going to the pharmacy used to be easy here. But now it is way too difficult for me to even bother. Lost scripts, incredibly long waiting time with inept staff who will actually triage your script, and decide to stop serving you and serve someone else while not informing you about their decision! , I can't be bothered with them any more and have gone back to Chemist Warehouse instead. Show details

It was great getting the text to say my order would be in tomorrow. But it would have been great if you had sent a text to say the wrong script came in and you had to send it back and it would be another 4 days. Would have saved a trip.

Absolutely amazing service from Terry White Chemmart, Deer Park Shopping Centre where I’ve been served by the friendly, helpful and very professional Pharmacist Amy who helped me process and issue the PBS Safety Net Card. She also helped me apply for the refund of the money I’ve overpurchased medicines after reaching the safety net threshold from… Read more

Medicare. Nothing but good work and good experience helping me with what needed to be done. Good on you Amy. Really appreciated your help.

I booked appointments for my son and myself to have flu vaccinations through online booking system for 9th June at terry white in old reynella . I received email and text confirmation of these bookings. I drove 15 minutes to attend our appointments and Terry White Chemmart Old Reynella was closed assumably for the public holiday. Why was I able to make and have appointments confirmed if they were closed?

I ordered online thru TWC $150 worth of lipstick. Received prompt email acknowledging order and a message saying they would let me know when it was ready. Received an sms next morning with 'link' that wouldnt open, follwed next morning by a sms AND an email saying they 'couldn't contact me' and so it's all been cancelled. It really wouldn't have… Read more

been hard to contact me, clearly no one tried. The faulty link was theirs. Who knows what it said. I tried to open it direct from and through the TWC website Take your business elsewhere.

I;d like to say that for most of the time majority of the staff and especially the owner and wife chemist at Beenleigh QLD store they strive to serve. they have a soft spot for frail elderly like my dad, Ashley S. They are willing to price match giants like Chemist Warehouse for non PBS items like my 6 monthly Prolia I must have to prevent… Read more

bone breakage if I fall and they give excellent advice and instruction on many new medications. They also are careful and competent providing injections which can be booked online. Thanks for all your years of service and care in spite of all my stress (acting out) when Im overwhelmed. Greatly appreciated. One of our all time favourite servers was Nou, then followed by Nicole and the unflappable Majed. Sim

very helpful and honest and matches prices. Clear about PBS items. Offers options to medicines. Show details

The best thing I ever did was change to Terry White. Their service is quite remarkable.