The A2Z Furniture

So happy with my purchase! These bar stools are elegant, comfortable, and add a luxury touch to my space. The gold detail is just gorgeous. Highly recommend A2Z! Show details

Less than twelve months ago, we purchased a Bentley 3-seater, 2-seater, and 1-seater lounge suite. We are extremely dissatisfied with the quality. The 3-seater, in particular, exhibits significant sagging in the fabric and produces excessive noise, similar to that of a worn, second-hand couch. Additionally, the fabric beneath the leg section of… Read more

the electric recliner repeatedly catches on the inner cushion during closure, exacerbating the fabric damage. We consider this a $3,000 investment wasted and cannot recommend purchasing from this retailer.

Update (March 22, 2025):

Following our initial complaint via email, the retailer collected the 3-seater on Saturday, March 15th, for repairs. They assured us it would be returned on Saturday, March 22nd, after a week of testing.

Upon delivery, the driver reassembled the couch, photographed it, and departed. Immediately upon sitting on the couch, I detected a hard object beneath the hamstring area. Upon inspecting the recliner, I discovered a piece of wood and black cloth stapled to the underside, seemingly to conceal a defect. Furthermore, the recliner now malfunctions, closing with a loud thumping noise that shakes the entire 3-seater unit.

I contacted the driver within an hour, who stated he would consult his manager and call back. He then advised me to contact the store directly.

I relayed the issues to a sales representative, who promised a callback from the individual handling my case.

Subsequently, I received a call from a representative named Jack, who displayed unprofessional conduct. When questioned about the return of the couch in a worsened condition and the use of wood and staples for concealment, he repeatedly instructed me to "send an email." He refused to provide a solution or explain the discrepancy. When I threatened to file a complaint with the Office of Fair Trading, he simply stated I was free to do so. He also refused to explain why I needed to provide pictures, when the repairer should have documented the issue. He refused to provide any help, and only told me to send an email.

Despite his resistance, I agreed to send an email with photos and videos, but requested he review them and provide a solution. He refused, stating a separate team handles email correspondence. I reminded him he called me after speaking to sales, and thus should be able to speak to the email team. He still refused.

I have now sent the email and am awaiting a response, left with a further damaged couch.

Update (March 22, 2025, Part 2):

I received a response from A2Z requesting the photos and video again. They also falsely claimed that "the driver and technician were happy to assemble the recliner but I declined the assembly." This is entirely inaccurate; the drivers assembled the recliner, photographed it, and left. Fortunately, I have security camera footage to verify this. I am now awaiting another response to my email.

I bought Sebastian sofa set from Rocklea store. After one year leather started cracking and then tearing apart. I reported it to them. They said it's out of warranty. What's the point of spending so much and their sofa gives up so soon. I never recommend anyone to buy this sofa set. Waste of money. Very disappointing. I will have to pay to discard it now. I would have given zero star if I had the option.

I recently moved to Australia and purchased a brand-new bed, base, and frame from A2Z Furniture. I arranged for delivery two weeks prior to my arrival to ensure everything would be ready on time. Due to their strict policy of requiring someone to be present at the time of delivery (with no option for items to be safely left on the property), I… Read more

had to organise for the goods to be received elsewhere and later transported to my address once someone was available.

Upon my arrival, I unpackaged the furniture only to discover a noticeable brown/yellow mark and a significant chunk missing from the bed frame. When I contacted A2Z Furniture, I was informed that my complaint fell outside their “two-day” damage reporting window — which, in my opinion, is an unreasonable timeframe — and they instead placed blame on the transport between the delivery address and my home. While I understand this possibility, it seems highly unlikely that such visible damage occurred while the product was still boxed.

The correspondence I received in response to my complaint was extremely disappointing. There was no sense of empathy, accountability, or care shown for the situation, which reflects poorly on their after-sales service and overall customer care.

See attached photos of the damage for reference.

They came the right time as they promised I’m very happy with the service would buy from them again

Quick, easy process from phone enquirey to purchase. We had tried lounges in store. Decided on our purchase and had our new lounge 2 days later. Customer service and communication re: delivery challenges to our first floor flat was smooth & easy. Updated with delivery times. Very happy with the service & our lounge. Show details

The product bed which I purchased from the a2z furniture store rocklea which is very good in strength as well as in look and assembly service is also fast and convinent. Show details

Worst purchase ever – These guys scammers do not trust these cringe people they advertise decent lounge.but it it full bodgey trying to get in contact with them they just lie say to email the faults I've done that I want a refund the lounge is poorly made not happy at all.the lady when I first called said they had them in stock I drove there to pick up then when I got… Read more

there she lied and said that she told me they had to get delivered then wasted another trip 2 days later still wasn't there when she said had to waste more time practically till close time wished read the legit reviews first I would not have purchased from these scammers honestly they should be shut down if I get the last say they will be .there must be another loop hole on 1 there page sais they 5 stars but that's a scam for sure,I put photos clearly shows there bodgey work no stitching no velcro.

Worst experience and worst staff dealing experience – Worst service and worst service person they are dealing with He told me after xmax they deliver at my place they have everything my house numbr I didn’t receive yet I ordered two bed one queen size bed and one king size bed from sandgate road A to Z furniture When i open queen size it was broken Nd in king size bed they don’t have any screws… Read more

within So i called in the store i have this problem He told me wait till 26 December. So 26 December I snd him some photos on his whatapps and he msg me call you very shortly No one call me today worst worst service they have. I was very nice to him nd ask i will go Bunnings to buy i spend also 45mins overthere I checked with every staff but didn’t find the right screws .i call him back can you arrange something he told me come his store drive almost 1:15 hrs minutes drive and pickup I buy from you store it’s your side mistake not from my side you have to be fixed this problem

Never ever visited this place again. Worst service and worst experience ever I have.

A to z sandgate

Poor quality – I’ve spent $2600 on the 7 seater lounge and within 2 months the recliner handles have broken off. Feels very very cheap have left messages but no return of phone call yet. One of the chargers has already stopped working. Show details

Back-up by customer service – They don't have any direct telephone number to call, bit slow customer service but I found they do work. They seems responsible and backup their services. Bought a product on 13th January, 2024 and lost the manual, the manufacturer refuse me provide me the manual as didn't recognise me a buyer. Upon contact a2z mart they actually get this for me.… Read more

I'm happy by their efforts. Usually most of the online seller simple try to wash of their hand but they did provide me proper customer service.

Horrible couch came with 2 holes they superglued – Horrible store. Don’t purchase. We got Stella couch came with a hole in the seat. They offered to replace or $75 off. We got a replacement then after setting the whole couch up there was another hole underneath the headrest of the 2nd piece. They picked up and went into store for a refund and they said they were going to take 7% so $120 for giving… Read more

us a faulty lounge. By law they can’t take any deductions from a refund and showed them the fair trading law and they were very quick to give a refund. Very horrible quality and disgusting customer service

Elvis Couch – We ordered a couch for our new place , was excited about it . They did have a stain on it when we first bought it but they replaced the damaged part with a brand new one 4 days after I’m really happy & glad they were able to help me with replacing if the couch . Show details

Beautiful black couch – 5 seat a couch L shaped ordered it through the guys at sandgate were very lovley They did say that the couch was on back Order which was fine. They were able to deliver it on the same time frame they gave me. They were really good at customer service and constantly gave constantly gave me updates. We are very pleased at we waited and placed the order. Couch is fantastic and exactly what we wanted. Show details

Worse decision ever – I would give a score of 0 if I could. The couch cost me $899. As you can see in the image, they delivered a damaged couch, but their technician said that it was normal. They didn't answer my calls or respond to my emails when I tried to get in touch with them. When I asked them to replace or refund my couch, they said I had to pay 20% of the… Read more

original purchase price of $899. I should have read reviews before making a purchase. I just wanted to tell you guys not to make the same mistake that I did and to read the reviews before to making a purchase. Guys Just scroll down a little bit and you will find similar reviews. I personally don't recommend anyone to purchase anything from AtoZ Furniture, and I definitely going to question people who recommended me. Worse decision ever made.