The Athlete's Foot

As a diabetic suffering from diabetic neuropathy & does 6km walks 4 days a week, my podiatrist recommended for me a good walking shoes called Brooks GTS 25. The brooks GTS 25 is by far the best shoe Brand for diabetics suffering from neuropathy. For example I took my brooks GTS 25 for a walk & it had extra cushioning & support & the extra wide 4e… Read more

fit, which is perfect for diabetics & it felt like my feet where surrounded by airbags & walking on clouds. I did a Google search for the best walking shoes & brooks was @ the of the list. I did thorough research & tried many brands recommend by podiatrist & google & after trying different brands I rated the following brands from best to least in comfort, cushioning & support when it comes to long distance walks. The Brooks GTS 25 (released late 2025) is a premier stability road shoe featuring increased nitrogen-infused DNA LOFT v3 cushioning (+3mm) for a softer ride and updated GuideRails technology for knee-friendly support. Brooks addiction walker Extended Progressive Diagonal Rollbar (PDRB) technology for severe pronation control, BioMoGo DNA cushioning that adapts to your stride, and a slip-resistant outsole. The Brooks Ghost Max 3 is a max-cushion, neutral trainer designed for high-stack protection, stability, and smooth transitions. Key tech includes DNA Loft v3 nitrogen-infused foam, a GlideRoll Rocker for effortless toe-offs, and a wide base for inherent stability. The ASICS GEL-Nimbus 28 (released late 2025/early 2026) is a maximum-cushioning daily trainer featuring, on average, a 20-25g lighter design than its predecessor. Key technologies include FF BLAST™ PLUS eco-foam, embedded PureGEL™ in the heel, a redesigned & The Nike Vomero series utilizes advanced Nike Air Zoom technology combined with premium foam, specifically focusing on maximum cushioning and energy return for daily running and comfort. Forget about new balance & Hoka Bondi 9. Because I didn't find them as comfortable, supportive & well cushioned & smooth. The athletes foot also has a sale in June in ASICS, Nike & Adidas deduced to $200. Speak ️ to Emma & Bianca from the athletes foot , because they're very knowledgeable.Also I bought my brooks GTS 25 with 20% discount for $200. Awesome . Speak ️ to Aldrin from brooks ECQ, he'll look after you.

No updates, no response, no product. No refund??? When every other order I've done with competitors has been overnight or 1-2 days. Literally no excuse to go with this shop if you can avoid it. I don't necessarily expect overnight shipping.… Read more

However their tracking shows that they ordered shipping with auspost, then never progressed it. It's been nearly a month and roughly 15 business days.

I am very disappointed with the shop in Stockland Shellharbour. There were at least five staff, all too busy serving me at opening time 9.00 am. From the distant one person called, 'can I help you' instead of coming to me. The shoes I had selected… Read more

to purchase from your email offer today are not available in that store. I was directed to a competitor. There are about five sports shoe stores on that level. At a previous purchase I did not have a great experience either, so I will never set foot in this store or any other Athlete's Foot stores. I walked out not purchasing anything.

I was at the Capalaba Park store today 18/3/26 and was attended to by your staff member Adrian The service from this young man was delightful and a wonderful experience Very respectful and polite I am just letting you know I had a very positive visit to your Capalaba park store I would like this review sent to the relevant store Kind regards Sandie Garside Show details

I have very painful arthritic feet. I bought a pair of Hokas, one of the styles recommended by the digital scanner. The staff were great at the Loganholme store. Very helpful and friendly. I bought another pair online which weren't quite right. Returns process was great. Online chat customer care was great. Went into store for the next pair. Thank you Athletes Foot. I was quite despairing before I shopped with you!! Show details

Have been shopping at Athlete's Foot Marion for a while now. Customer service has always been excellent. This time around, Taanish could not have been more helpful. Won't be buying trainers anywhere else.

Customer service is appalling. Then they ask for feedback but moderate your review when constructive feedback relates to their service and support. Don't buy off this online store Show details

Went into Athlete's foot Elizabeth Street 3 weeks ago, and bought 3 pairs of shoes after we did the foot scan. I bought a pair of Reebok Nano's that were on sale so I bought them knowing they were slightly too big (for weight training which seem fine. I spent 300 on a pair of hoka Bondi mens shoes for running also which felt comfortable… Read more

compared to the others i was trying so I went with those.

They were a bit tight on the sides but I didn't question it as they were new and we did a scan so assumed they would need to be worn in, i even threw away the box and receipt as i trusted that they were fine. Although we did join as members.

since using them a bit, I've started to get pains through my foot and calf from my toes being squished together. I've tried contacting athlete's foot on instagram few times as I didn't want to have to leave a review and have had no response.

I just wanted to know why I was recommended shoes that are too narrow for me, when I could have been given the wide versions.

As of my experience so far, I'd advise against doing the for scan as it seems to be a lure for abusing customer trust!

I visited The Athlete’s Foot at Carousel in Cannington and waited for 20 minutes without being acknowledged. Two customers who arrived after me were served before I was. There appeared to be no system in place to manage customers in an orderly way. Overall, a very disappointing experience. Show details

The on-floor sales staff lied to me about the price of shoes, said it was $260 But when u go to pay its $270, this is misleading conduct and is a breech of consumer law. Also advertised discounts and sales, often do not apply, which is also misleading. The idea is too get you into the shop, looking for the non existent bargain. Discounts only… Read more

apply to the stock that do not sell, as they are not suitable. Note this review is too warn others, of the dirty tactics used, and loss of sales will make the sneaky $10 extra charge a expensive mistake.

Tried to return faulty shoes, told I couldn't get the same shoe even though I was very happy with the fit. They made me swap to a pair that does not fit my feet, too wide and I'm not allowed to return or swap them. Shocking service. If a product is faulty you are entitled to repair, refund or replacement. $270 pair of shoes I can't wear.

Purchased a new pair of shoes for $240 from The Athlete’s Foot because no nearby store stocked the 2E sizing I needed. I ordered on Monday to ensure they’d arrive in time for my weekend runs. The package arrived quickly on Wednesday — I was excited, but that excitement didn’t last. I opened the box to find used shoes inside. There were scuff… Read more

marks on the outside, and the insoles had clear, dirty toe and foot imprints. Gobsmacked. Not good enough.

Now I have to either take them to a store or post them back for a refund, and I won’t have new shoes for my weekend runs because a replacement can’t reach me until next week. The Athlete’s Foot really needs to improve its quality assurance process, this should never happen.

Needless to say, I’ll be buying directly from New Balance next time, not TAF.

Customer Service is Hilariously BAD... As a customer who has very Large feet, Size 15 (4E) width. I ordered 2 pairs of Brooks Beast. Paid $289.99 each and was sent 1x15(4E) and 1x15(2E) the receipt correct showed that each pair was invoiced correctly, but two different widths were picked and sent. Please see receipts. I just returned one of them,… Read more

and cannot believe that as a customer who has no choice but to purchase these online(due to the large size) that a clear mistake was bounced to me to resolve. The company could at least have organised the correct pair to my nearest store for exchange.

BASICALLY, THEY HAVE NO RESPONSIBILITY FOR THERE OWN MISTAKES. IF YOU HAD VERY LARGE FEET THEY COULD NOT SEE THE "WOOD THROUGH THE TREES", THAT IT IS EXCETIONALLY HARD TO SOURCE THESE SHOES.

NOT A VERY GOOD EXAMPLE OF AUSTRALIAN COMMERCIAL ACUMEN.

Excerpt from Customer service email: Dana (The Athlete's Foot Australia)

Sep 17, 2025, 13:38 GMT+10

Hi Bill, I sincerely apologise for the inconvenience. I understand that with such a large and wide size, finding the right fit in stores can be difficult, and this occurrence has been frustrating. I will outline some solutions below to help have this resolved for you as soon as possible. Unfortunately, we are unable to facilitate inter-store transfers due to our policies and processes in place. However, we offer a Store to Door Service, which allows you to place an order in-store for a product, colour, or size that is not available on the day, and have it delivered directly to your home. You are more than welcome to visit us in-store at any The Athlete's Foot stores local to you to refund/exchange the incorrect size you have received, and our in-store team will be able to help assist with placing a Store to Door order for you. Otherwise, if you can't make it in-store,we can organise a free returns label so you can send these back for a full refund. Simply head to our Online Return Portal, enter your order number and email address, and select ‘DISPATCH ERROR’ as the reason for return against the incorrect item. The portal will then prompt you to provide further information and attach some pictures – please attach clear images of the tongue/tag of the item you’ve received (showing the size and style code), the label on the side of the shoebox (showing the size and style code) and the invoice you have received. Once we receive this request, this will be reviewed, and the next steps will be outlined via email. While we don’t offer direct postal exchanges, we’ll refund your original payment once we receive the return. You can place a new order anytime, as it won’t affect your return.

Dont bother. Tried to order a product with click and collect, the site wouldn't allow it. Called the main number to Athletes Foot, they confirmed theres a problem with online ordering. They provided me a number to Nowra's store however when you ring it gives you an error message then hangs up. Solution - dont buy from Athletes Foot. Zero competence or customer service, you simply wasted my time Show details

Bought a pair of Asics worn them no more than 30 times i would say 20 to be more precise, the heal has got a hole and they are saying "sorry that's your fault, wear and tear.... WHAT! Absolutely disgusting and I work for a sporting store and know that Asics are very good at replacing faulty shoes! DO NOT PURCHASE FROM HERE

Be careful if you purchase item and it needs to be returned for a refund. I have had to chase CONTINUOUSLY for a refund despite item being shown as returned for now over a week. Very annoying that I still don't have a refund despite item being sent back within 2 days of receiving the order as sizing was too small. Dubious to purchase from them again. BUYER BEWARE

Ordered 6 days ago. No communication from the company. Just chatted online with them, and my order can't be filled. No care factor from customer service, but just that your money will be returned. The problem is that I am going away in 6 days and they should have arrived by now. I can't chase up another deal online, as they may not arrive on time.… Read more

So now I have to go in store and pay full price. It's just annoying having to spend the extra time and money to go and buy a pair that I thought was already sorted. I thought a bigger company would have been more professional and switched on. If they had have informed me asap that my order could not be filled, it would have saved me the headache of trying to rush to find a pair.

I went into a Gold Coast store as it had the shoes that I wanted at a reasonable price. I tried on the shoes (next model up) and they were comfortable. The salesperson told me that the Hoka Clifton 9 shoe only had 1 pair shoes left in Australia but only in size US 8.5. I tried a pair on and they fitted comfortably. As there was only 1 pair left I… Read more

was told to order them as fast as possible. I ordered the pair whilst I was in the store. Order confirmed by email. After a week I had not received my shoes nor had I received an email that the delivery process had begun. I was told that the order was cancelled and they had given me a refund back to my card. I was shocked as I had not received any notification that the shoes were no longer available. I was really upset as I could have got the same shoe from another provider for approx. the same price. I have missed out on that ability due to the lack of communication by the company. If the shoes were not available why did it accept my order? Not impressed.

I went into the store in Victoria Gardens shopping centre. I was helped by Brook. She was unbelievably knowledgeable and incredibly helpful. I was actually surprised to learn that it was possible to have such good service at a shoe store. Unfortunately she didn’t have my size but I highly recommend talking to Brook if you have any questions about footwear. Jane Show details

I went in store to buy a pair of running shoes. They didn’t have the right size in store so they advised me to order online. I did this and the shoes came in 2 days… however they were the wrong size and wrong colour. So I followed their returns advice and returned them via post the next day. Then a woman called me from a Melbourne store… I’m in… Read more

Sydney… to tell me she has my shoes. I explained the whole debacle to her and she told me she’d organise my refund asap. Anyway I finally got an email from athletes foot saying they’d received the returned shoes. And they would process my refund within a few days. A month later I still do not have any refund. How many more mistakes can this awful company make?