The Athlete's Foot
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I had to return Nike structure plus zoomx I purchased online due to poor fit. I called Athletes Foot Gateway shopping centre Cockburn and was fortunate enough to speak with a young man called Josh . I have to say he was so helpful over the phone explaining the return policy of the Athletes Foot stores you see I have awkward feet with a very high… Read more
arch and have several attempts through Internet buying and then returning I ended up with the Nike zoomx still with no luck, Josh ask me if I would like to come into the store with my shoes and he would help me and fit me with the right shoe. I really wasn’t sure what to expect. Because I had tried so many shoes and in a short time When my partner and I got to the store Joshua was there with the same confidence of finding me the right shoe at what he had out on the phone. He scanned my feet showed me an explained for the scan showed up and then bought three best shootout for me to try. Honestly I couldn’t be happier. I changed my Nike to Surcony they feel fantastic thanks for the help of one young man that could be bothered. Josh is an asset to the company and East customer service services second and none. I would recommend him to anybody wanting a proper fitting and somebody that takes the time and patience to address their customers needs with without making them feel like a nuisance. I’d like to thank Josh for his help, I am very grateful thank you Josh
I had a bad experience purchasing a pair of new balance 1080 v15 online. For starters it took days for them days to dispatch them and when I finally received them they looked used. The box was old and damaged with no internal wrapping. The runners had marks on the outsoles and midsoles. The laces were tightened up so tight I didn't want to bother… Read more
undoing them. I quickly returned them to my local retail store. When confronted with what I had experienced they had zero care or empathy. Just asked me what I would like. I kindly said, a refund. From a company that prides itself for selling runners only and believe they are the most knowledgeable in the field left me wondering.To be sent these runners in this condition clearly says they don't care much about presenting their goods in a brand new condition to please the customer but only to make a sale. Very disappointing.
Reviews with attachments
Asics Gel-Kayano 31 very squeaky. Video attached. I would not buy the ASICS Gel-Kayano 32 based on the feedback I recieved from The Athletes Foot and ASICS. I wasn't after anything free yet, thats the dopey response I received. Its not their fault but mine. They squeak everywhere - even on the accelerator and brake pedal in the car. I've… Read more
historically bought Kayano's every year and this has never happened before. I put up with it but now I feel like I'm walking on egg shells. I need to take shoes off every time I go to the office or return home.
There is loads of negative feedback worldwide. Men's Asics, Gel-kayano 31 Running Shoe | Prevention Shop GEL-KAYANO 31 | Men | Piedmont Grey/Fiery Red | Men's Running Shoes | ASICS Australia Women's ASICS Gel-Kayano 31 Running Shoes | SCHEELS.com
Really unhappy with this experience. The shoes were painful for my daughter to wear, and after taking the top insoles out it became obvious that the two shoes were actually different widths. I contacted customer service online over two weeks ago and have received no response at all. That lack of customer service is probably the most frustrating… Read more
part, as I’ve been left with faulty shoes and no assistance in resolving the problem.
I also submitted a product review with photos clearly showing the difference between the shoes, but it was denied by their moderation team for supposedly not meeting their guidelines. Given that it was a negative review about a genuine issue with the product, I’m left wondering whether that had something to do with it being rejected.
At this point I’ll have to go in-store and try to get the issue resolved there. Very disappointing experience overall, both with the quality control of the shoes and particularly the complete lack of response from their online customer service.
- +5
Hoka Bondi Shoes - Dangerous quality defect! Symmetrical sole failure, this product should be recalled. Purchased these Hoka Bondi 8 Wide from The Athlete's Foot website on 19/12/2024 for my 80 yearold mother. She rarely wears them, only taking them out for short 30 minute evening walks a few times a week. A few months ago, the front rubber… Read more
piece on the right shoe's sole completely peeled off. I managed to glue it back using Gear Aid Aquaseal SR shoe adhesive. While the bond held up okay, it left an ugly yellow glue layer underneath that ruined the look of the shoe. Today, the exact same rubber piece on the left shoe came off in the identical, perfectly symmetrical spot!
This is a terrible factory defect and a massive safety hazard. If an 80 year old senior trips and falls because their shoe sole suddenly detaches mid-walk, it could cause a really serious injury. Because both shoes failed in the exact same spot under almost no wear, this model clearly has a systemic batch defect and the product should be recalled. For a premium brand at this price point, this quality is completely unacceptable.
UPDATE ON CUSTOMER SERVICE: I contacted The Athlete's Foot customer support to report this dangerous issue. Their agent completely brushed it off, claiming this symmetrical failure is merely a "natural breakdown of materials over time" and refusing any refund or replacement.
Be warned: if you face a manufacturing defect or a serious safety issue with your shoes, The Athlete's Foot will hide behind "natural wear and tear" excuses rather than standing by the Australian Consumer Law or protecting customer safety.
How can a rubber sole detach in the EXACT same spot on both shoes under minimal wear be considered "natural"? This is a blatant factory defect and a massive tripping hazard for an elderly senior. Terrible product quality from Hoka and shocking customer service from The Athlete's Foot. Avoid buying from them if you expect any post-purchase support!
I have had a pleasant encouraging visit to the Athletes Foot. I had my feet measured electronically and found I should have always gone a half size higher and an extra wide fitting. On that basis I purchased a good quality running/gym shoe which has been very comfortable and supportive. I left feeling very satisfied and think I got good value for money.
I was in the market for some safety footwear for work. I visited the Northlakes athletes foot in Queensland. I was acknowledged by Sophie as soon as I walked into the store which was a pleasant experience considering other footwear retailers that I had visited clearly had no regard for customer service. Sophie’s customer service was exceptional as… Read more
she listened and confirmed the type of footwear I was after and recommended a work boot suitable for my long periods of time on my feet, and then proceeded to get me to try on two different sizes to see which one was more comfortable and after walking inside the store I selected the type of boot which I believe will alleviate the constant sore feet. Sophie‘s SERVICE was friendly and professional and she should be acknowledged for her patience considering she didn’t make me feel like I had to make a rushed decision.
STILL waiting for my shoes after ordering them 9 days ago!! They were coming from a store less than 2 hours away and somehow are now sitting in West Sydney! The Athlete's Foot need to review their shipping partner if these are the types of delays customers need to face! I specifically ordered these shoes from TAF as I expected to receive them in a timely manner. Clearly not the case.
I took my elderly parents to your Karrinyup Branch today. My Father (92yrs old) needed a pair of Sneakers with good support and comfort (he is semi wheel chair bound) so this in its self is a challenge, then to find foot wear and try them out adds to the event. My parents and myself were extremely impressed and appreciated the way Micheal helped… Read more
and guided us through the process of choosing the right footwear. It took quite some time, Micheal was extremely patient and understanding and we would like to express our appreciation, Thank You Michael for your services. PS Dad loves the Brooks they are perfect
Athletes Foot: Ordered sneakers online, paid and organised click and collect. Received email to collect instore - arrived - then told actually out of stock. No notification, and had to get refund. Ordered another pair - online delivery, received a USED product. See photo. Not just shop worn - had been worn outdoors. Staff apologetic - got refund… Read more
sorted, but won’t be shopping anymore with Athletes Foot. Twice now it has been an issue - and one I paid for each time up front, then had to organise a refund. Their quality of customer care/ for orders online ( quality of product/ communication/ packing) , and systems they use to organise product clearly not at same level as competitors. Their staff instore are having to deal with issues and also seem very understaffed.
Bought brand new shoes. They were damaged. Phoned Athletes Foot about this. They said send in 15 images of all over both shoes. Got back to me 1 week later to say, ''we don't believe the shoes were damaged when we sold them'' Okay? How did the damage happen. They actually tried to tell me it was Postal Damage, seriously, I am not making that up!… Read more
Can you believe they said that! You can see the obvious damage on the right shoes toe. The leather was cut to long and has caused this creasing damage marks from the factory. It is very obvious. images attached. They know they are deliberately lying. These shoe were factory damaged shoes. They were made badly. They are 2nd quality, and should have been binned. But Athletes Foot online store are selling them as 1st quality item, absolutely shameless company standards at work right here. This SHAM of a online company is fraudulent and should be well avoided by all people who want BRAND NEW SHOES. Not 2nds. They will not take them back. They will not refund my money. So all their stuff saying we give refunds etc, is absolute lies. Do NOT trust this company. Do not buy from them. I just want to add, they are now offering me 20% refund on my $170 shoes if I DELETE this review. Anyway, just as well I bought them through my online PayPal account. PayPal issued me a FULL refund within a couple of days after I put in my complaint. Thank you PayPal for your great work. Try another shoe shop but definately stay away from this shonky online business.
Latest follow-ups
Exceptional service – I have been to Athletes Foot shops at Miranda and Hurstville recently. I have neuropathy and have to be very careful to get shoes which fit perfectly and my feet are very big and hard to fit. In both shops I found the shop assistants most helpful and very pleasant. I am very pleased to get such wonderful service. Show details
Follow-up · I wear those shoes every day. I developed pseudogout which caused a tendon to tear in my right ankle/leg. When I was allowed to start walking again both my podiatrist and my specialist were very happy with my shoes- their support and fit were excellent.s
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I went to purchase a pair of Hoka bondi 9 sneakers from The athletes foot in Launceston they didn't have the extra wide ones so had some sent from the Ballarat store when I received them I could clearly see they had been worn to the point they were… Read more
creased, there was actually hair and lint inside one of the sneakers. I feel they took advantage of this because it was a mail order and just gave me a pair of tried on worn sneakers which is left me feeling a bit grossed out I gave them the size required there was no need to send me anything but a pair of new and unworn sneakers they failed to do this it's quite disappointing really, for a pair of $300 sneakers
Follow-up · I was offered an exchange of shoes or refund after contacting an online customer service portal, but all the same, should never have happened, they took advantage of an online sale to sell off some worn shoes, I won't shop there again,
Zero Support from The Athlete’s Foot – Buy Direct Instead Rating: ★☆☆☆☆ I am extremely disappointed with the lack of customer service and accountability from The Athlete’s Foot. I purchased a pair of Asics Nimbus shoes for walking. Due to an… Read more
autoimmune disease, I can no longer run, and on my best days, I can only manage 3–5km of walking before the pain becomes too much. My osteopath specifically recommended Asics, but after only a month of light use, a hole developed in the heel of one shoe. The Contrast in Service: I initially contacted Asics directly. They were fantastic—sympathetic to my health situation, helpful over the phone, and quick to acknowledge that the shoes appeared faulty. However, because I bought them through a third party (The Athlete’s Foot), they legally had to refer me back to the retailer to process the claim. The Athlete’s Foot Experience: Dealing with The Athlete’s Foot has been a ghosting masterclass. It has been over 21 days since I started this process: • Initial Email: I received an automated response within 24 hours. • 5 Days Later: They requested photos of both shoes, a description of the fault, the surfaces I walk on, and my weekly mileage. I provided all of this immediately. • The Silence: Since sending those details, I have sent multiple follow-up emails asking if they need more information or if there is an update. I have received zero assistance and zero replies to my last three inquiries. It is incredibly frustrating to be left with a faulty product and no communication, especially when the manufacturer has already expressed a willingness to help if I had only bought through them. The Lesson: Do not buy from The Athlete’s Foot online. If anything goes wrong, you will be stuck in a customer service vacuum. Buy direct from Asics. Their team actually cares about their customers and stands by their product. Stay away from this middleman; they are happy to take your money but won't be there when a product fails.
Follow-up · I am updating this review to share the final outcome of my experience with The Athlete’s Foot. After an extensive delay and multiple follow-ups, the company finally responded. Despite an Asics manufacturer representative previously reviewing the photos and acknowledging a likely issue with the heel, The Athlete’s Foot claimed their internal… Read more
Positive reviews
Just dropped into the Rundle Mall store and was served by Caitlin. Absolutely amazing service! It got pretty busy and Caitlyn handled all the customers like a boss. Such positive energy and her knowledge of the shoes was amazing. Show details
As a diabetic suffering from diabetic neuropathy & does 6km walks 4 days a week, my podiatrist recommended for me a good walking shoes called Brooks GTS 25. The brooks GTS 25 is by far the best shoe Brand for diabetics suffering from neuropathy. For example I took my brooks GTS 25 for a walk & it had extra cushioning & support & the extra wide 4e… Read more
fit, which is perfect for diabetics & it felt like my feet where surrounded by airbags & walking on clouds. I did a Google search for the best walking shoes & brooks was @ the of the list. I did thorough research & tried many brands recommend by podiatrist & google & after trying different brands I rated the following brands from best to least in comfort, cushioning & support when it comes to long distance walks. The Brooks GTS 25 (released late 2025) is a premier stability road shoe featuring increased nitrogen-infused DNA LOFT v3 cushioning (+3mm) for a softer ride and updated GuideRails technology for knee-friendly support. Brooks addiction walker Extended Progressive Diagonal Rollbar (PDRB) technology for severe pronation control, BioMoGo DNA cushioning that adapts to your stride, and a slip-resistant outsole. The Brooks Ghost Max 3 is a max-cushion, neutral trainer designed for high-stack protection, stability, and smooth transitions. Key tech includes DNA Loft v3 nitrogen-infused foam, a GlideRoll Rocker for effortless toe-offs, and a wide base for inherent stability. The ASICS GEL-Nimbus 28 (released late 2025/early 2026) is a maximum-cushioning daily trainer featuring, on average, a 20-25g lighter design than its predecessor. Key technologies include FF BLAST™ PLUS eco-foam, embedded PureGEL™ in the heel, a redesigned & The Nike Vomero series utilizes advanced Nike Air Zoom technology combined with premium foam, specifically focusing on maximum cushioning and energy return for daily running and comfort. Forget about new balance & Hoka Bondi 9. Because I didn't find them as comfortable, supportive & well cushioned & smooth. The athletes foot also has a sale in June in ASICS, Nike & Adidas deduced to $200. Speak ️ to Emma & Bianca from the athletes foot , because they're very knowledgeable.Also I bought my brooks GTS 25 with 20% discount for $200. Awesome . Speak ️ to Aldrin from brooks ECQ, he'll look after you.
I was at the Capalaba Park store today 18/3/26 and was attended to by your staff member Adrian The service from this young man was delightful and a wonderful experience Very respectful and polite I am just letting you know I had a very positive visit to your Capalaba park store I would like this review sent to the relevant store Kind regards Sandie Garside Show details
Negative reviews
So I purchased a pair of brooks running shoes from a store and they didn’t last longer than 11 months. when I went online, they said they would be happy to help me, but I have to take them back in store. I’m sorry after going back in store they then said they would do a replacement but I have to show i’ve gone to fair trading. So I had to do that… Read more
when actually they should be able to see that a product is faulty and offer a replacement like other retailers have done in the past. The process and staff were ok but the effort that had to go into something that should have been easy and there are consumer laws to protect consumers which they finally adhere to, albeit with a lot of pushing and unnecessary hood they force you to jump through. Going through this process makes me reconsider buying anything from Athletes Foot again.
Bought shoes online. Great price…last chance item. Received order confirmation. One week later and no sign of tracking information. Sent an email asking after my order with no answer. 9 days later despite further attempts to communicate, I received a refund but only found out by viewing my bank account. No response or apology for the… Read more
inconvenience. I would recommend you avoid buying anything online from this company, even if like me you are hours away from a store. Very disappointed!
Very disappointed with both the quality of the shoes and the customer service from The Athlete’s Foot Joondalup. After only five months of normal use, one of the shoes began coming apart, yet both the store and Customer Experience refused to assist… Read more
or take accountability. Staff referred to a supposed “six-month warranty,” however I could not locate this policy anywhere online or at point of sale. For a company marketing itself as a specialist footwear retailer focused on support and foot health, I expected far better product durability and customer care. Based on this experience, I would not recommend shopping here and would encourage others to consider retailers who genuinely stand behind the products they sell. Due to the handling of this matter, I have now lodged a formal complaint with Consumer Protection WA.
Follow-up · Since posting my original review, I contacted Consumer Protection, who were very understanding and supportive. They advised they would follow up with The Athlete’s Foot regarding the matter. Around two weeks later, I received a gift card by email for the value of the shoes. No further conversation, explanation, or apology was provided. While I… Read more
Recent reviews
I was in store this sunday trying on two different pairs in the helensvale Westfield store. I was helped by Jay, who is so friendly & is great in really explaining the differences in the shoes and how they were going to help me with my overpronation and also specifically the brooks pair with their guard rails to help me with my injured right… Read more
ankle. I unfortunately had to rush to work before I had decided, so he put the shoes aside for me on Hold but I couldn't get back to the store before they closed at 4pm. So the next day I went back and the shoes were waiting for me, we actually decided to size up and he allowed me to try the bigger size and test them out all over again. Then, unfortunately, they didn't have the colour I wanted in that size instock, or any stores including their website. Which was quite upsetting. But he even then went onto the Brooks website to see if I could still purchase the pair that I really liked & needed for the correct support. I really wish I could have given him the sale though because his customer support & help was amazing so I wanted to give him 5 stars on here.
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Customer service is appalling. Then they ask for feedback but moderate your review when constructive feedback relates to their service and support. Don't buy off this online store Show details
Went into Athlete's foot Elizabeth Street 3 weeks ago, and bought 3 pairs of shoes after we did the foot scan. I bought a pair of Reebok Nano's that were on sale so I bought them knowing they were slightly too big (for weight training which seem fine. I spent 300 on a pair of hoka Bondi mens shoes for running also which felt comfortable… Read more
compared to the others i was trying so I went with those.
They were a bit tight on the sides but I didn't question it as they were new and we did a scan so assumed they would need to be worn in, i even threw away the box and receipt as i trusted that they were fine. Although we did join as members.
since using them a bit, I've started to get pains through my foot and calf from my toes being squished together. I've tried contacting athlete's foot on instagram few times as I didn't want to have to leave a review and have had no response.
I just wanted to know why I was recommended shoes that are too narrow for me, when I could have been given the wide versions.
As of my experience so far, I'd advise against doing the for scan as it seems to be a lure for abusing customer trust!
No updates, no response, no product. No refund??? When every other order I've done with competitors has been overnight or 1-2 days. Literally no excuse to go with this shop if you can avoid it. I don't necessarily expect overnight shipping.… Read more
However their tracking shows that they ordered shipping with auspost, then never progressed it. It's been nearly a month and roughly 15 business days.
Follow-up · They responded, and gave me a refund. +1 star
I visited The Athlete’s Foot at Carousel in Cannington and waited for 20 minutes without being acknowledged. Two customers who arrived after me were served before I was. There appeared to be no system in place to manage customers in an orderly way. Overall, a very disappointing experience. Show details
I am very disappointed with the shop in Stockland Shellharbour. There were at least five staff, all too busy serving me at opening time 9.00 am. From the distant one person called, 'can I help you' instead of coming to me. The shoes I had selected… Read more
to purchase from your email offer today are not available in that store. I was directed to a competitor. There are about five sports shoe stores on that level. At a previous purchase I did not have a great experience either, so I will never set foot in this store or any other Athlete's Foot stores. I walked out not purchasing anything.
Follow-up · No response from Athletes. Advertised product were repeatedly not available in that store. Staff referred me to competitor.
I have very painful arthritic feet. I bought a pair of Hokas, one of the styles recommended by the digital scanner. The staff were great at the Loganholme store. Very helpful and friendly. I bought another pair online which weren't quite right. Returns process was great. Online chat customer care was great. Went into store for the next pair. Thank you Athletes Foot. I was quite despairing before I shopped with you!! Show details
The on-floor sales staff lied to me about the price of shoes, said it was $260 But when u go to pay its $270, this is misleading conduct and is a breech of consumer law. Also advertised discounts and sales, often do not apply, which is also misleading. The idea is too get you into the shop, looking for the non existent bargain. Discounts only… Read more
apply to the stock that do not sell, as they are not suitable. Note this review is too warn others, of the dirty tactics used, and loss of sales will make the sneaky $10 extra charge a expensive mistake.
Buyer beware of the Hoka Bondi 8 particularly if wearing Orthotics Would NOT recommend this shoe. After wearing these shoes part time within 8 months the shoe began to break down such poor quality. I was fitted in store at Marion SA store with my… Read more
orthotics inserted. However it seems this shoe may not be suitable for orthotics as stated in Athletes Foot response - see copy of part of their email below. Service from Athletes foot where purchased Hokas online was very disappointing.
This is Athlete which indicates that less than 8 months part time wear with orthotics.
Response from Athletes foot … also note Hoka directly would not review their product as I purchased from Athlete foot.
“ After a thorough assessment of the information provided, it is our belief that the issue experienced is not a result of the product being defective. Rather, a result of the natural breakdown of materials over time, which is consistent with the age and wear of the product. This can be determined as the tread is well-worn. As for the heel collar wearing through, this can be from the orthotic raising the foot/heel in that area, which can cause friction to occur, and then a hole can appear.”
Very disappointing such poor quality and staff did not alert me that orthotics could cause this.
Follow-up · I need a shoe that is suited to orthotic wear. The Hoka Bondi let me down there very poor wear at back heel area. The Athletes foot store fitting process put me in a shoe not appropriate for orthotics. I now have purchased the Brooks Ghost Max which are fitting well and bonus cheaper price than the Hoka shoe. I also have started mixing it up… Read more
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UPDATE ON CUSTOMER SERVICE: I contacted The Athlete's Foot customer support to report this… Read more