The Beauty Club

Dishonest and very very bad customer service – Sent wrong items because they didn't have the correct items in the first place. Admitted this after I questioned them. After months of getting me to provide proof they sent me an ineligible return label. Decided the hassle that they caused was not worth proceeding with the returns process. Buyer beware!

Didn’t get a confirmation email – Placed a order for $155 AUD and didn’t get a confirmation email and now I don’t know my order number at all to contact them

My Tom Ford lipstick ..perfect ..can’t face the day without it! – So easy to find the products on line & the range of products extensive ...it’s very easy to order ..delivery status updates are always appreciated. I am very satisfied with my purchases. Show details ·  1

Number one make up destination – This is my favourite make up destination. I’ve been a member for 10 or so years and the delivery time, service and range of products is amazing. Always helpful and friendly.  Show details ·  1

Fabulous product/ efficient delivery – Easy to use the website Very satisfied with range of products Quality of products fantastic Delivery was efficient and communication accurate Show details ·  1

Don't be scammed like I was – I only just paid for my membership and made a purchase totalling just over $200. A month later I am yet to receive my purchase as it seems to have been lost. I have emailed various times and no one responds. I have called their customer service many times and it has only been answered once. This person said "I can see your parcel was delivered… Read more

with signature" to which I explained that I had sat on hold to Australia Post for an hour and they explained it was incorrectly labelled and returned to the sender. I was told someone would be in touch with me but no-one has been in touch to let me know where my order is. I have sent emails with the correct address but still no delivery of my items. This company is a big scam. Don't lose your money like I did.

Absolute scam! – I’ve sent multiple emails regarding the where abouts of my order. I’ve also rung 15 times in the past 2 days for a tracking update on my order as it supposedly arrived in Australia over a week ago! The most recent information I got is that it had been handed over to partner carrier. Very very bad customer service. Absolute scam DO NOT BUY through this company.  Show details

An unethical and disgusting way of their business dealings with customers – I bought on line a product which was photographed in its original box and jar, instead I received a different product altogether which I totally dislike. Beauty club have been totally unprofessional, deceitful and fraudulent plus when I wanted a refund they conveniently sent me a ‘photographed’ return label which Aus Post is unable to use because… Read more

the label is not Authentic. I then returned the product by registered mail PAID BY MYSELF to Mountain Gate as stipulated which in turn WAS DELIVERED TO THE ACCURATE ADDRESS They now claim that the item was sent to the wrong address !!!! They said that they didn’t receive it. Aus Post told me that it was delivered to the address that was stipulated. I HAVE ALL EVIDENCE OF EVERYTHING THAT WAS DONE AND SAID. To top it all off, EBay agreed with that disgraceful unethical company and told me that the case is closed. eBay’s judgement and opinions have reached rock bottom.

Very Helpful & Responsive – I recently ordered from The Beauty Club and couldn't be happier. Due to COVID 19 there was an unavoidable delay in my products arriving - I was kept updated and when my products did arrive they were in perfect condition, I would use them again and highly recommend them Show reply

Excellent, reliable online store – I have now used this service for over a year. I have found them to be totally reliable and very easy to deal with. My favourite products have been unavailable in store in Australia and I appreciate still being able to access them, and at excellent prices. Recently there have been some delays due to COVID affecting delivery times, but the products… Read more ·  1

always arrive, well packed and intact. I appreciate their service and their attitude, and find them an excellent alternative to shopping in person. I have never had any problem of any kind with this online outlet.

Just got my parcel this morning – I made an order on June 13th and it was dispatched on June 15th. However, the delivery took 3 weeks, which is longer than what I expected. I tried calling them but no one answered the phone. The good thing is the email works well and the girl named Jyoti always replied my email in a timely manner and the products (hard to find in others places) I received look great!  Show details ·  1

Great products with great prices – It was very direct to the point and easy to navigate. I have put my trust on the store and i was very much satisfied with my products at the end of the day. The delivery was pretty fast and I hope to buy more in the future from this store. Show details ·  1

The ordinary products – Awesome customer service with prompt replies and products were as described. So good that I subscribed to their membership after my first purchase as a guest. Show details ·  1

They stock boutique, hard to find Perfume. Great prices – Their customer service was excellent and I’m super happy with my purchase! Thanks guys, will definitely buy from you again. Show details ·  1

First time – I casually run into this site I never knew and bought a lip gloss by BUXOM which is not available in Italy. Price is ok, shipping costs acceptable and delivery fast. I was helped by a great customer's service so I have nothing to complain about ... I strongly recommend! Show details ·  1

Don’t use company !!! – I’ve contacted multiple times to request confirmation on where my products are or at least shipping details, no return calls, no reply to emails. I ordered weeks ago. If I don’t hear a response in the next day I’m going to dispute through the bank as fraudulent and report to the ACCC. Scan! Show details

Negative – Worst company I have ever dealt with purchased items together received them all seperate and very late. Then the items were wrong. Would never go back ! Service is horrible and they are so unprofessional! Show details

Great customer service – Ordered two items and one was out of stock, was contacted ASAP and given a refund. Product was top quality and arrived quickly. Highly recommend!  Show reply

Great Company to deal with – Very Happy with service & communication.Purchasing was a very easy process & will be dealing with the company again.Happy wife happy life. Show details ·  1

Where is my order I have sent multiple emails and still no tracking email! Ill be contacting bank to put in dispute ! – Haven't recieved my order I want my money or ill be filing dispute..no tracking or dispatch email recieved sound dodgy  Show details

Purchased something a month later no product and not replying to msgs – Beauty club is rubbish Don’t order from here still waiting on package from over a month ago I’ve had to put in a dispute with my bank as they haven’t gotten back to any of my emails and the phone rings once to twice and then says they are unavailable. My item has never arrived I have had to contact Australia post myself and they are saying… Read more

there’s nothing they can do I have to contact the seller, which I have done but to no avail. Save your time and money and shop elsewhere

Very pleased with The Beauty Club – I was amazed at the range of products available from The Beauty Club, and found their prices very competitive. Email communications were timely and cordial. I intend to do business with them again. Show details ·  1

VERY TRUSTWORTHY COMPANY – I have been buying online from The Beauty Club now for awhile and have found them to be very honest and trustworthy. Their communication is very good with prompt responses within a day or two. They have been very willing to refund items that had been damaged through transit and also help with any other enquiries I have had. I will continue to purchase my goods from this company. Show reply

Happy client – I was worried if I'd ever see my products after reading so many negative reviews, but I cannot complain at all. I had email confirmation, parcel tracking and the products are as stated. Show details ·  1

Great to be a member – I am a member of the beauty club and the prices as a member are very good and you also get free shipping, this site has so many brands and products, biggest range i have seen online and i have never had a delivery problem. really enjoy adding my wants to the wish list, if only i could afford all of them! Show details

Avoid at all cost – I placed an order two weeks ago and since then have received NO communication about the order -- no confirmation email, no invoice, no delivery information. Further attempts to contact the seller have gone unanswered. Same experience as others here. I have no confidence that I will receive my goods. Show details

Did not get goods, confirmation order or respond to my emails – Worst experience ever Spent $148 on an order July 14th Can’t seem to get through via phone, email or Facebook Tried at least 8 times to get in contact Tried emailing and nothing Please contact me on my email address or call me back Christine Show details

APPALLING – I placed 2 orders. I did not receive confirmation emails for either. I cannot contact them as email address does not work (emails bounce back) phone is unanswered, instagram and Facebook are unattended. Funnily, in response to my google review, they claimed to have replied to my emails with tracking numbers... LIES!! The emails I sent were… Read more

undeliverable so impossible to reply to and I have NO COMMUNICATION from them in my emails.

I spoke with humm, who I paid through, and the beauty club were happy to take money from, and apparently they also trade as fresh fragrances and cosmetics so I'm trying to contact them with identical results!!!!

I have also spoken to other customers who have similar complaints of appalling experiences, it seems you should check your social media more often....

I will be taking this to consumer affairs if you can grow up and contact me.

I have purchased the products elsewhere as it is apparent a company that lies is not going to be forthcoming with my orders, therefore I need a full refund. I don't expect you intending on sending any products to me anyway!

Final note, confirmation emails are automatically generated on placement of an order. You seem to be hiding behind the covid excuse but computer systems cannot contract it!!

Quick delivery – service was amazing, I couldn’t find any ordinary products in Australia in stock but this website has all products available, my delivery was quick with all products in good condition Show details

Bad experience seller not contactable – Products ordered and paid not delivered to correct address. Seller not contactable Show details

Good service! – Website every easy to use! And staff goes above and beyond to answer questions and provide different options before buying Show reply