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The Brooklyn

The Brooklyn

 Verified
The Brooklyn
4.8

1,204 reviews

Positive vs Negative
96%4%
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 AI reviews summary 

Pros
Comfort and appeal: Pets consistently show high levels of comfort, often preferring these beds over alternative options or human furniture.
Easy maintenance: The inclusion of a zippered, removable cover allows for simple washing and upkeep.
Fast delivery: Orders generally arrive promptly, with many customers noting efficient shipping times.
Supportive design: The plush filling, memory foam options, and raised edges provide effective support for older or arthritic pets.
Cons
Sizing and fit: A subset of reviews indicates that the sizing guide can be misleading, resulting in beds that feel either too large or too small for specific dog breeds.
Durability concerns: Some users report that the materials do not withstand scratching or chewing from pets as well as expected.
Return policy limitations: A portion of feedback highlights frustration with strict return conditions once the packaging has been opened or the product used.
Verdict

Overall sentiment for The Brooklyn pet beds is overwhelmingly positive, with the vast majority of customers reporting that their dogs and cats take to the comfortable, supportive design immediately. The updated washable covers and prompt delivery service are widely appreciated highlights. While occasional challenges with sizing accuracy, durability against chewing, and strict return policies are noted by a small number of buyers, the product remains a popular choice for pet owners seeking a cosy resting place.

1,204 reviews
5  Chris Colquhoun  · My Corgi really loves this bed! He gets right in and looks so comfortable
5  Marianne  · My dog is very happy with her bed, she looks cosy nd comfortable when curled up in it at night
5  Nia  · Great product, my dog is loving the steps. Order was processed fast. Would recommend the store.
5  MAD  · Fabulous people to deal with had to change the size of bed I ordered all sorted very professional service and our GSP loves her new bed
5  Kelly P.  · Arrived in good time. Product is excellent! My dog loves his new bed.
5  Chris  · fast friendly service , super fast delivery fantastic quality , our dog loves her new bed
Don B.
Don B. WA 3 posts
 

If our dog could type she would give this product five stars. Humans should note that extracting the bed from the vacuum packaging and fluffing it up takes some effort. Would suggest you get assistance if you have arthritic wrists. Overall, our dog (a Jack Russell) is very pleased with her new bed.

Ask the reviewer
Louise F
Louise F
 

I love the bed it is a bit big but that is my fault. I just wanted to tell you my dogs like the bed they go into it at least once a day. ( I am trying to get them off the couch). You know who loves the bed is my grandchildren every time they come over they run to the bed first, my 3 year old granddaughter lays in it to watch tv. Thank you for such good quality. I love it Louise

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Toni F.
Toni F. 3 posts
 

Our Tenterfield Terrier absolutely loves his bed, he sinks into it like he is on a fluffy cloud. The cover is easy to remove and put on and we bought an extra one at the time of purchase. When it arrived and we did the light kneading and put it out into the the sun it formed into a beautiful shape.We couldn't be happier with our purchase and the service we received. This company really lives up to their advertising.

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Reviews with attachments

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Shirley D.
Shirley D.
   Verified

Boys love them. They love to bury their heads in crevices of the ring. Tunnel like little creatures. Lol

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Stephen noble
Stephen noble WA
 

This memory foam bed and rim cover has everything my disabled dog needs ,support,warmth,security,whether she is sunbathing or snuggled up to sleep she can curl or stretch out with absolute comfort thanks BROOKLYN, YOUR PRODUCTS ARE OF EXCEPTIONAL QUALITY.

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Michelle
Michelle TAS
 

Zorro loves his new bed. Service was fast.customer service excellent.

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Corrina Hill
Corrina Hill TAS
 

My olderly fur babies absolutely love their new beds, one very happy fur mum Yes my fur babies are not elderly they are olderly

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Shelley Wells
Shelley Wells
 

My dog was a bit hesitant to start with but slowly he is getting used to it. Had fun playing with it

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Susan
Susan
 

I bought 2 Deep Sleep beds for my daughter's corgis. They absolutely love the beds. The dogs rarely want to leave their beds at night to sleep on the human bed anymore. Any sleep position is comfortable. So comfortable, they don't want to leave even when they are playing tug-of-war with each other! Their tug-of-war game is usually not this tame.

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Cass
Cass
 

Great quality, expands over night. Dog loves it. Looks great too.

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Amy
Amy
 

My dogs (3) love it!!! I need 2 more… lol!

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Doris
Doris
 

My German Sherperd loves her new bed so much that she can sleep much longer hours at night. My other kitties want to share her bed too but she doesn’t allow

Find out how The Brooklyn compares to other Pet Shops

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Paul A.
Paul A.
 

Excellent dog bed for our Bichon…. He immediately jumped into it and has loved it ever since.

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Relocation made easy
Relocation made easy
 

I purchased an orthopedic ‘deep sleep’ bed from Brooklyn in May 2026, complete with 2 outer covers. The bed was, and remains exceptionally comfortable. However, in less than 3 months, the outer ring of the cushioning began to split along the seam. I discovered this when changing out the outer cover for a cleaning one. I approached Brooklyn for a… Read more

replacement outer ring and was informed that, ‘due to the length of time that has passed (2.5 months) since the purchase, we aren’t able to provide a replacement under a fault claim’. They offered a replacement at cost price. Very disappointing in the circumstances. I will not be buying another Brooklyn bed with such poor warranty conditions attaching to a glaring defect. Photos attached.

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Coco
Coco Victoria
 

Our dog loves her new bed! It is her new favourite of 3 beds!

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David D.
David D.
 

Good quality, fast shipping. Puppy loves it.. we are so happy

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Fiona
Fiona WA 2 posts
 

Exactly as pictured and described on the website! There is so much padding for my fur babies, and they absolutely love them! ❤️ I’ve been so happy with them that I’ve now ordered some spare covers as well. Very happy with my purchase!

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rhondavenn
rhondavenn 2 posts
 

Both dogs love them. Great communication with the company too. I’ve washed them once and they came back as new.

Latest follow-ups

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Karin Carlos
Karin Carlos
 

Awesome bed – Wish it was bigger as my dog is 110 pounds long legs

 Follow-up  · I have to be honest, we have gone through four of the Brooklyns plus re-ordered to cover, then ordered another cover. My dog has chewed holes in all of them. I have tried to sew them, I explained all this when I ordered the last cover again. I thought they would be a little more durable, but it’s all good. You know not everyone can be happy.

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Burt and the cats
Burt and the cats 2 posts
 

Beautiful look and my dog and cats love it, thanks again

 Follow-up  · Still going strong, super easy to maintain, clean and still loved by Burt and the cats..Mr Winston the most.

Don R
Don R
 

Excellent bed no zippers for my puppy to chew on.

 Follow-up  · Still holding up well Easy to wash Dog loves the bed

Find out how The Brooklyn compares to other Pet Shops

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Positive reviews

Karen
Karen WA
 

I have had a wonderful, unexpected experience with Brooklyn. They went above and beyond to rectify an issue I had with the beds I had purchased. They had no issue with sending out new replacement beds, I would recommend this company. They wasted no time in addressing my email and ensuring my issues were addressed and rectitied, the customer… Read more

service was amazing, most importantly, my babies love their beds. Recommend them very highly, as they back their products. Thanks so much to the team.

V L.
V L.
 

Bought the chew resistant luxe bed for my dog. He loves it and this is totally Chew proof! I have a purebred American bully that cannot own any beds or toys as they don't last (ask me how much money I spent on them over 4 years...) and this bed has lasted and is easy to wash. Very big too. Only thing is the top part (soft fluffy that sits on top of bed) is not Chew proof so I had to remove it.

Julie S.
Julie S.
 

Our old doggo is terminal and finds it really difficult to get comfortable - she absolutely loves this bed it is roomy, soft and gives her support in all the right places. It is totally worth the money - high quality and you can take the topper off to wash.

Negative reviews

Nicole W
Nicole W QLD 10 posts
 

The mattress part of the bed itself it decent and my dog seems to like it, however the "chew proof" claims are completely false - my dog chewed through the fluffy cover within a day of having it. I tried to contact The Brooklyn for months and never received a reply.

Karen.s
Karen.s WA 2 posts
 

The zip broke within 3 weeks of having the bed and they refused to replace it. My dog had barely slept in it and suddenly one day I noticed that the stuffing was coming out. It was not like I had even taken off the cover, the bed had been in my bedroom the whole time, so my dog was only sleeping in it overnight. I contacted The Brooklyn and they… Read more

suggested that I try and re thread the zip, but there was nothing to thread it on to. They offered a new cover but I had to pay for it!! For an expensive bed this was not what I expected, very disappointed and would not recommend this product.

will12
will12 56 posts
 

BEWARE ! The instant Brooklyn get hold of your email you will be bombarded with company spam & you cannot unsubscribe. Pathetic way to treat customers privacy !! Industry grubs

The Brooklyn
The Brooklyn    

Hey Will, You can definitely unsubscribe! There's a… Read more (+4 replies)

Recent reviews

Suzanne X
Suzanne X
 

Our labradoodle LOVES the XXL round calming bed. Awhile ago, I got the rectangular one but he never used it. I took off the waterproof part and now he loves that too!

Catherine
Catherine
 

The bed itself is great. The directions to ensure I had bought the correct size prior to opening up the package was concerning since I could not find the size labelled anywhere on the package. Was it written in Chinese? Oh well. Only issue is it doesn’t come larger and my teenage son wants one for himself.

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