AI reviews summary
Overall sentiment for The Brooklyn is overwhelmingly positive, with a high volume of repeat customers and reports of pets immediate adoption of the beds. Most users praise the plushness, the supportive raised edges for headrests, and the speed of delivery, even to rural areas. However, a significant segment of critical feedback focuses on a strict return policy that refuses exchanges once a pet has touched the product, alongside recurring complaints regarding misleading size guides and durability issues with zips and "chew-resistant" claims.
Pros
Cons
Verdict
The Brooklyn beds are a premium choice that most pets find exceptionally comfortable, particularly the newer models with removable covers. However, prospective buyers should exercise extreme caution with the size guide and consider ordering larger than suggested, as the company’s strict hygiene-based return policy offers little recourse once the package is opened.
The Ultra memory foam bed with rim arrived within three days of ordering. The first day my Greyhound wasn't interested in it. The second day he tested it for a short time and wasn't keen to use it. Now he loves it. Thanks Brooklyn for a fast delivery and for a great bed. I'm hoping it will help him with his arthritis.
Bought two beds (living room/bedroom) for our new foster dog. He ignored them the first few days then realized that they are for him. Fast asleep in one of them last night - first bed that is just for him.
We recently bought our 2nd Brooklyn bed. The first bed was purchased a few years ago, for our Jack Russell, to encourage him to sleep beside the bed, not on it. Now he takes himself to bed, and goes straight to his Brooklyn bed. Our second Brooklyn bed was purchased for our new Australian Terrier puppy. He took to it straight away. So he already knows it's his bed. When he's run out of energy, he takes a toy and himself to his Brooklyn.
Reviews with attachments
This memory foam bed and rim cover has everything my disabled dog needs ,support,warmth,security,whether she is sunbathing or snuggled up to sleep she can curl or stretch out with absolute comfort thanks BROOKLYN, YOUR PRODUCTS ARE OF EXCEPTIONAL QUALITY.
Zorro loves his new bed. Service was fast.customer service excellent.
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My olderly fur babies absolutely love their new beds, one very happy fur mum Yes my fur babies are not elderly they are olderly
My dog was a bit hesitant to start with but slowly he is getting used to it. Had fun playing with it
I bought 2 Deep Sleep beds for my daughter's corgis. They absolutely love the beds. The dogs rarely want to leave their beds at night to sleep on the human bed anymore. Any sleep position is comfortable. So comfortable, they don't want to leave even when they are playing tug-of-war with each other! Their tug-of-war game is usually not this tame.
Great quality, expands over night. Dog loves it. Looks great too.
My dogs (3) love it!!! I need 2 more… lol!
My German Sherperd loves her new bed so much that she can sleep much longer hours at night. My other kitties want to share her bed too but she doesn’t allow
Our Charlie ( lanky labradoodle loves his new bed! His cousin dogs fight him for it! Great quick service
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So pleased with this dog bed, Elsie has always been really fussy, but from the moment I presented her with a new bed she settled into it nicely
I'm thrilled with the quality of the Brooklyn bed and blanket, both in a lovely light Grey. My Havanese girl loves them both. Highly recommend:)
I bought this bed for my 15yo malamute cross. He absolutely loves it. He can’t wait to settle in each night and get comfy. The padding is really generous, great for his arthritic joints!
Milo thanks you. He has two one for TV watching and one for sleeping.
Very happy with the quality of the bed and it's reasonably priced. Service was good. I accidentally bought a size too big but I couldn't send it back as my dog loves his new big bed. I bought a M and my dog is a 7kg schoodle.
Latest follow-ups
Brooklyn Dog Bed – My little Jack Russell Terrier loves her new Brooklyn dog bed! She seems to really relax and sleep better at night.
Follow-up · The bed is like new after numerous washings in the washing machine and drying in the dryer. It remains soft and cuddly. Unfortunately, my little Jack Russell Terrier is elderly at age 15, has been diagnosed with dementia, and she refuses to sleep in any dog bed. She prefers to be on top of the couch. That’s what makes her content and feeling safe there for now.
Great cuddle bed – My greyhound loves her new bed. Finally she prefers her bed to mine.
Follow-up · It is easy to unzip the outer covers and wash in the washing machine. They dry very quickly. The bed is holding up very well. I fluff the inner section regularly. The size is very large which suits my greyhound. She can curl up or stretch out.
The Brooklyn dog bed is by far the best I have had for my girl. She loves it, she cuddles down into it. Just the best.
Follow-up · We got a large for our medium girl, it is wearing very well. She just loves it and especially the generous sides where she tucks her nose!
Positive reviews
I ordered the covers for our two cooling beds, which I will use when the cooler weather comes. They are easily washable and will make for comfortable bed use all year. Wish they came in different colours .
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It's a great bed, but not for a puppy. Despite being supervised our pup still managed to put a hole in it within the first 60 seconds (and she wasn't being aggressive). We'll stitch it up and reintroduce it to her when she's older.
Brought my mini Dachshund a small bed, perfect size, has taken her a while to get used to it, but she is now sleeping more soundly through the night, along with other things we've tried I believe the new bed does have something to do with it. Excellent customer service, appreciated the discount, even though it was a bit expensive, hopefully it will last a very long time, so an investment into her sleep.
Negative reviews
The zip broke within 3 weeks of having the bed and they refused to replace it. My dog had barely slept in it and suddenly one day I noticed that the stuffing was coming out. It was not like I had even taken off the cover, the bed had been in my bedroom the whole time, so my dog was only sleeping in it overnight. I contacted The Brooklyn and they… Read more
suggested that I try and re thread the zip, but there was nothing to thread it on to. They offered a new cover but I had to pay for it!! For an expensive bed this was not what I expected, very disappointed and would not recommend this product.
BEWARE ! The instant Brooklyn get hold of your email you will be bombarded with company spam & you cannot unsubscribe. Pathetic way to treat customers privacy !! Industry grubs
The newer bed with removable cover is not as good as the original as the base has gone nearly flat after a month of use with a 9kg dog. She is pretty much lying on the floor now. Very disappointing. The only good thing is a removable cover for washing. So it is back to her original bed until I find another new one.
Hello Maureen, We're quite surprised to hear this,… Read more (+2 replies)
Recent reviews
Always an excellent experience ordering with The Brooklyn. The speed at which we receive each of our orders is impressive to say the least. We are rural and it is usually next day arrival. We have four Brooklyn beds and the dogs just love them. Excellent quality and great having the cover that can be easily washed.
The Brooklyn company & product are absolutely AMAZING. Highly recommend this dog bed - ordered the 2XL size for my 63 lb Golden Doodle and she LOVES it. Also want to mention that there was a small glitch with my delivery … the company & customer service to correct the issue were a dream to deal with and went over and beyond to make it right immediately… I rank them 12/10 for customer service (THANK YOU Maria).
My GSD Kash gained both his track and search grand champion title and his tracking title so I bought him 2 XxL beds , one for the lounge room and one for my bedroom, he just loves them and can stretch out and sleep so soundly , I love to see him comfortable after all he has done for me in his competition career and 1000% recommend these beds to support your dogs especially the larger breeds , thank you Brooklyn Beds
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Hey Will, You can definitely unsubscribe! There's a… Read more (+4 replies)