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The service was excellent from the first day
From the very first contact with the Bump Shop staff, i felt as though they wanted to help and understood the frustration i was going through having had the accident. The finished repair was excellent but the time i had to wait for the repair was excessive
Highly recommend the Bump Shop
Great people, excellent service, top job. The Bump Shop helped me get back on the road with helpful advice and always followed up with returning phone calls. No nonsense and friendly.
They were very helpful and prompt, and did a excellent job on my 2020 Range Rover Vogue, after being side swiped by a large truck, as good or better than new, very happy.John
Had a problem with my Mazda CX-30 cold-called and fixed no cost
On Friday 26/2 at 0850hours cold-called at their office introduced to Joe who checked my problem and advised is easily fixed and did so. He was very obliging and efficient. This being the first time I have used the Shop I have no hesitation in recommending them for car repairs to all motorists
No questions asked
Business is about people, and having been burnt by so many others, I'm happy I came across the bump shop. My initial impression with Joe was like an old-school joker, happy to say things the we used to say them. He came across as a bit of a salesman though (probably due to my prior negative experiences), seemingly twisting his way out of the things I was asking. However, despite my high demands, everything he said he could do is exactly how it ended up, only proving his experience in the industry. He fought the insurer to include some of the pa...rts I believed were accident related, and despite the insurer's reluctance, Joe got it done. The rest of the staff were equally on point, efficient, and polite on the phone. The provision of a nice modern courtesy car, with none of the usual red tape or headache, waiting there for me to drive away, was super convenient. As far as workmanship is concerned, the lifetime guarantee says it all. When I came to pick up my car, Joe walked me through passed all the others, among which were two really nice blue sporty ones. I didn't see which model they were, but I literally went to make the joke, "hey Joe, why not stop here and just give me one of these?" He then pointed at the second one and said, "so here's your car." I'm sure my jaw dropped, as I hadn't even recognised my own vehicle. It looked completely new. They had done a marvellous job with panel alignment and the colour match looked perfect, even the blending with my terribly old paint was better than expected. I've only had it for a day, but I can't fault it. Altogether a very positive experience.
You guys have made Wasabi great again.
We have a 1973 Volkswagen Kombi transporter (Wasabi) which had some major frontal damage and some serious rust due to being on North Stradbroke Island, off the road for many years and just so sad.
We moved to Brisbane, did a lot of research, with a few recommendations that resulted in zero to no responses or interest. After 4 years, I eventually went to Mick’s Motors a Volkswagen parts supplier on the north side of Brisbane. I spoke with the business owner, as I thought he would be clued up on who’s doing Kombi restorations in the local area.... After a few Kombi stories, he eventually said if you want a quality job, detailed quote and a definite timeframe, give the owner/manager a call from The Bump Shop at Eagle Farm, Brisbane. So here is the short story about Wasabi’s Bump Shop experience. The owner/manager came to our place to have a look at the work and got back to us straight away with a detailed quote. Once we were happy, we got Wasabi over to their workshop. The initial assessment was based on just repairing the frontal damage, treating some rust and a spray paint to the affected areas. Still happy, the work started. The owner/manager kept us updated on anything that needed work that wasn’t evident from the start, as this usually occurs. He kept us up to speed with progress sending photographs of the affected rust damage on Wasabi before proceeding, with our ok. The rust was worst then we imagined. Rather than just brush over the situation, he recommended sorting this out but also staying within budget. With the rust damage repaired and the new front panels secured the next photographs were of the beginning of the spray paint. I could see that the windows and all other parts were tapped and covered whilst the panels were painted. I’m no panel beater but I thought what I was looking at, must have been the touch up work to the affected areas.
Great service AND advice re cost savings on preparation of our car for sale.
Rear bumper as new, buffing and restoration of paint damage great. Our car now ready for trade. Mark took time to offer helpful advice re cost savings on trade. Thanks!
Very happy customer
Was recommended by my Mazda dealer. I had a ding caused by a bolt being thrown off the back of a truck. Was most impressed with Paul and his team, the service and the quality of workmanship. I wouldn't go anywhere else (IF I had to get work done in the future!).
Bad costumer service
When I complained the staff asked me if I am not happy I could go there and I could fix my car by myself in the weekend. So I don't think I am fixing my car there
Leo took care of a damaged wing mirror quickly and efficiently so we could continue on our road trip safely - I'm very grateful for his 'can-do' attitude and awesome service. Thank you Leo and Bump Shop!
No job to small
I was recently recommended by my Mazda dealer to go here. I had some small stone chips on my new car. The bump shop were very helpful and fixed my car with the exact colour match. I am so happy with the results and the way I was treated I would highly recommend them and I would happily return in future.
Great Service in a timely manner
Recently had repairs done to our vehicle. The Bump Shop staff were very helpful,professional and knowledgeable. From quote to completion and attention to detail was exceptional. Great job and great to have the car back looking like new. No hesitation in recommending this company for accident repairs.
Very good job in a decent time frame
Rear door replaced on my tucson, cant tell a difference from new, very good job and done relatively quick as well, in the timeframe given. Very happy and would highly recommend the bump shop.
High standards, excellent service
My car had suffered considerable panel damage and being black the work needed to be done right. I also asked for some non accident related wear and tear repair work. All the repairs were done to an excellent standard and the quality of the work is second to none. If you take pride in your car and need it repaired, the bump shop is the place to take it. They may cost a little more but truly the results are worth it.
As we all do - you shop around get three quotes & generally go with the middle priced quote. Not this time ! - The Bump Shop was the most expensive of my three quotes. However when I was receiving my quote a young man was collecting his car, after his repairs were completed, and he turned to me and said these guys are excellent my car is just like brand new. My original quote was completed by Paul & he explained to me in great detail exactly what needed to happen - to which I fully understood. Once I was ready to book the car I spoke with V...icky at Reception & then on the day - Mark checked me in & run over everything again with me. I have to say the Staff at the Bump Shop (who i dealt with) were exceptional, they knew how to talk to people, very personal & made me feel like I was in great hands, they were all over 40 & I think old fashion customer service is the key. Thank-you guys for a Fantastic Experience & I will definitely be recommending you to anyone who asks. Money well spent.
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