I signed up earlier this year with a smooth talking salesman who provided me with incorrect information (telling me the course included things it did not) and put a lot of pressure on making his sale. If you sign today, if you sign within the next hour etc. After that my account was double debited at least twice leaving me in a financially difficult situation. There was a problem at least once a week for 6 if not more weeks, which took an eternity to resolve. Staff were polite but dismissive, full of apologies and excuses but these mistakes k...ept on happening. It was always a case of reviewing recorded phone calls and emails that hadn't been properly recorded. In short they did not care at all, your frustration has means nothing to them as they probably have to deal with many many unhappy customers on any given day. To have anything resolved was a long drawn out process which involved dealing with multiple staff members who had gotten all the wrong information from the staff member that had tried to deal with it before hand. After all of this I tried to cancel, but surprise surprise thats not allowed after 10 days, good luck in getting anything resolved in 10 days with these people, the 10 days is total trap. I asked for it to be escalated and again not all of the information was passed on to the person meant to review this case. She was aware of pretty much only one of my many complaints and just declined to deal with this matter any further, even when I pointed it out to her she did not have even half of the facts. Knowing that she did not have the full story she still didn't care so it obviously doesn't matter for what reason you are requesting to cancel, it doesn't matter, it will just be declined. It's clear that it is impossible to cancel. During this process of trying to cancel I too have lost my job to Covid, this means nothing to them. I was smooth talked just to sign, messed around for weeks and now I am being forced to hold up my end of the contract. How can one even try to continue to study through a company that has treated you with such little regard that they don't even bother to register your complaints correctly? This has left me with such disgust for this company and feel others should be warned what they are in for.
Don't sign up for career academy - you will regret it
I signed up for a course through Career Academy in January 2020, right before the Corona Virus hit. I lost my job shortly after. I contacted Career Academy multiple times but no one would help me. I tried to cancel my course as I could not afford it, but they wouldn't let this happen, even during a disaster. They are supposed to help us with our future, but they have ruined mine by putting me in debt. I am absolutely disgusted. They may be a cheap course but they have no support for their students. Apparently they aren't even a RTO (Registered Training Organisation) and they use old course materials which aren't even valid???
To those in the same position as me, good luck and don't give up!
Charged me 2990 for pulling out
So after covid19 hit a lot of us lost our jobs, just before this I started studying with the career academy which I might add is not an RTO
I emailed them to let them know that I would have to pull out due to no income because of covid.
Yesterday I received a debt notice from Milton graham for 2990
I literally also attended 2 weeks
This one is going straight to afca and to the appropriate reporting bodies for non registered training organisations.
1-what you have done is illegal and you are not following consumer law
2-it was agreed that I had to pull out due to income-no dramas...Or no further corespondents 3-what the hell is a non RTO telling their students to make them believe they can practice psychology after 1 year!!! 4-psychology students who only finished their diploma are in no way able to train others! A bad tick on my credit was not what I needed, how dare you! Your reporting to a debt collectors has set me back about 3 years in repairing my credit! What are you guys going to do to fix that! Because now I’ve wasted thousands on repairing my credit for the past 2 years and this has just as I said wasted me thousands of dollars in credit repair all for an unlawful rto to come and rip that all away from me! Not only that! There was no contact or attempted contact, just straight to debt collectors within weeks! Again that is unlawful Unfortunately for them I am well aware of consumer law and the agencies to go through to report this training provider and their unlawful behaviour. Cheers guys Thankfully I did find a registered training organisation and got vet fee help. I must say it feels a lot better training with an actual rto, there’s no lies
So far not so good...
I'm beginning to think that perhaps I made a big mistake in choosing to do my Advanced Certificate in MYOB course through The Career Academy... I started MYOB Essentials today and found that the Course Material supplied is outdated. After getting the run-around and speaking to numerous different people, I was eventually informed that the course had been updated last week and my name 'must have been left off the list'...??? I paid upfront for this course in full - for what exactly?? The level of 'support' I have received thus far has been disgraceful and nobody really seems to be aware of what is happening. Right now, I'm very disappointed.
They are just debt collectors with a fancy name.
I did not have a positive experience with Career academy. They make false promises of employment after you complete their course. It is not a nationally recognized certificate. There was not enough student support it felt more like losing money to do work for someone else. I am still paying off the course and I did not get to complete it because I got too busy, working 2 jobs to afford it. Career Academy had no sympathy to help in my situation and nobody called often enough to check in and help until it was too late (1 month before the course e...xpired). I am very disappointed in this company, I feel like i've been scammed and robbed of my money and they are still coming to collect more payments when I can't afford them with a lack of employment because of COVID-19. I also found the course content was not detailed or accurate enough for the money spent, after previously studying cert 2 in hospitality elsewhere. Reconsider and research your study plans elsewhere.
Ask yourself: Is this course going to give me the credits I need for my chosen career?
It is important to do your research, to make sure that you are actually going to be getting what you are paying for. My experience at the end of 2 Advanced Certificates was disappointing, when I discovered that all those modules later and hundreds and hundreds of dollars later, it did not get me any recognised credits for further study. Please, look into whether that course will give you want you need, so you don't get disappointed as well.
Accounts Administration and Payroll course
At first, I thought its difficult to study in an online course but when I started to study my course "Accounts Admin and Payroll" I found it easier and not so stressful. Although you have to balance your life with studies, work and social/family activities. I said easier because the course materials/textbooks were written in clear and concise in a way easily to comprehend. With regard to assignments in every module, the instructions are easy to follow. I supposed to finish my course in 6 months but instead I finished it in 2 weeks ahead of due...date which is on 25 December. I am glad I did it well maybe because of hard work and determination and with the help of Tutors every time I pressed the HELP button , they are all doing their job well. Thank you Career Academy
Good if you learn best by theory
Currently completing advanced Xero and MYOB as well as MS Word and MS Excel. I'm finding the MYOB and Xero course incredibly challenging as the courses primarily theory based with virtually no practical exercise unless you set your own challenges (it gets even wordier as you advance!). Tutors are hit and miss. some are awesome, some not so. I remember asking for help with the theory as I am one that learns by doing (street smart vs book smart I call it). I advised the tutor I am trying to learn by doing my own exercises in the background, yet I...have no idea if I'm doing it right, so I needed some pointers into how I can learn better...their response was basically telling me what I already told them I'm doing. So that wasn't very helpful. In hindsight, I probably would've only done the MS office courses as, for the $2400 price, I really don't feel like I'm learning enough to confidently say I have knowledge in a job interview. Currently the only way I'm passing assessments is by copying/pasting the course into MS Word and then searching for the answer within the document. The MS courses are much more interactive, therefore I'm gaining more confidence with those systems. UPDATE: Seems phone help from my tutor is non existent too. I called for help with MYOB Payroll access, and the phone system just said 'there are no available consultants at this time' and then it hung up.... not very helpful when I want to complete the module today.
I completed the advanced MYOB course. It was very expensive for the level of support and notably, the lack of practical exercises. My biggest disappointment is that it cost $25 for a professional certificate. Yes you can print one out, (it looks cheap) however considering the cost of the course, a professional certificate should be posted out to you. I have never had to pay for quality printed certificate, diploma or degree at TAFE or University.
The learning materials were perfectly made.
I have just accomplished my certification Accounts Administration and Payroll.
I am absolutely satisfied with the course material. This gave me enough confidence to jump into the labor market and find an accountant job. My course contained 14 modules which were 95% accountant materials. I would say that the Payroll path was only slightly touched for 1 module. But I do not mind I am interested in accounting instead of payroll.
Tutors are ok, ok. I feel they do not really care about to write any improving answer, I always got the same reply for...
I Loved it!
I have just finished all the assignments to the Certificate in Accounting course. I loved the entire process and could not wait to start a new module every week. I found the course very easy to follow. I am excited to start the advanced certificate in Accounting. I know i'm going to love it!
Awful - not enough support
Never finished the course because the content didnt make any sense half the time, I was constantly having to google the answer or find information elsewhere because it was so poorly written, Takes at least 24h to get any kind of assistance and most of the time the response given wasn't even helpful and then it would take another 24h to get another response. How on earth am I meant to complete a course that doesn't make sense with no assistance. Extremly frustrated, and a huge waste of my money, absolutely wouldn't recommend
Looking forward to enrollment in new course
I was very happy with my experience with C.A. I had to extend course due to illness and tutors supportive during this time. Was disappointed to find out almost at completion that the course was no longer an Advanced Diploma...I realise other institutions also had to make changes in accreditation but would fee for course be the same
Loved my AAT Bookkeeping Course so far
I am really enjoying my course so far. The modules are very understandable and the tutors are amazing. Eddie Callahan thank you so much for all the motivation you have given me so far. I look forward to many more modules to come.
My Experience with the MYOB AccountRight Bookkeeping Course
I enjoyed the course units and the assigned reading material for the MYOB AccountRight course but it must only have been an introduction as only basic tutoring was provided when there were obviously many more features involved in the trial software. (This was not clarified anywhere in the course, nor does the certificate on completion mention the level of competency.) I felt that I would have benefited greatly from more practical exercises to complete in the trial software we were given to use. There wasn't even a practical test at the end to see if we could reconcile the books successfully.
- Verified customer
Course syllabus was excellent
I thoroughly enjoyed the course and the feedback from the tutor was great! The course I did was an Advanced Certificate in MYOB and the quizzes and exams were just right for that level of training Thanks Career Academy I will be back for more!
- Verified customer
Payment Plan - Pathetic Communication
I am very upset with my experience. I have paid out a large amount of money and as I have alot going on in my life ATM. 3 children (2 under 2) as well as suffering severe PND. I was only interested in the introductory psychology & counselling course but was convinced via a telephone call that I would be better off going for the 'diploma' in psychology & counselling as the introductory course wasn't a proper qualification. Now I have emailed quite a few times to try sort something out whether it be a deferral or really whatever will make it even...a small bit worth it for me considering the amount of money I have now paid out to this course that I had completed only 1 quiz and logged into about 3 times. Apparently I could only have the course deferred for a couple of months? Some point during this time I get an email to notify me that the course name has now changed and is no longer qualified as a diploma. Which really was half the reason for taking it on in the first place! The content was definitely challenging which means you need some quiet uninterupted time with which to study and complete assessments, which most anyone with 2 babies could agree is impossible. I was encouraged to bite off more than I could chew and understand there would be some penalty but now it's just ridiculous with being charged $30 a month and then most often than not an extra $10 fee when the funds arent there, Ive just noticed in the middle of last year they started charging $60 a month (!!wth) and the last few months have been both a $30 and $20 charge in the same month - this is actually ridiculous especially since I have emailed them countless times about it at first I was getting response in regards to deferral. Now I'm getting NOTHING. No emails - even after continuously forwarding the email and asking for a response. Also just to clarify , I actually hadn't noticed any direct debits from them over the past maybe few months - I saw a $20 debit today just by itself (which wasn't the agreed upon amount anyway.) - which made me check my account but this time I filtered all career academy debits to find that I actually have been paying even more than was Originally agreed upon. I haven't yet counted the total as I feel ripped off and stupid. You would think that there would be shown some compassion in such a situation but I guess not. Which Is why I decided to review them. All I can say is , SCAM.
Questions & Answers
How successful are people when they have finish a course with Career Academy are they guaranteed a job and is Career Academy recognise in every Australian state?
TCAThe Career Academy
Thanks for your question Horsey. We recently ran a survey with our graduates and 83% of our graduates said that The Career Academy improved their prospects of getting a new job or promotion. Yes, our courses are recognised in Australia, and Internationally. Please phone us on 1800 837 550 and we can discuss this further with you now.
At the end of the course I did " MYOB AccountRight"I was congratulated a certificate was issued. I had few messages and a link as well. The link was for some career group or association but I missed to join the group. Can that link be send to me again?
TCAThe Career Academy
Thank you for your enquiry.
Congratulations on completing your course, that's an amazing achievement, and you should be very proud.
I believe this is in regards to your free 12 month ICB Membership, I have forwarded this through to our Memberships team, they will register you and then send a confirmation email.
Please don't hesitate to contact us, if you need anything further.
Have a lovely day.
Hi academy team,
I recently saw some reviews regarding about the diploma and I'm just confused... because before I enrolled into the diploma of psychology and counselling course I was told that this is a diploma but the reviews I've seen that they've said they didn't receive a diploma that they were told but instead they received an advance certificate. I would like to know the truth behind this because I wouldn't be happy if this happens to me also, I only enrolled into this course because I was told it is a diploma. I've also sent an email got no response back so called today about the issue but she couldn't solve the problem for me and said i will talk to the head office. I am very disappointed!!! If I knew that I am being lied to I wouldn't of enrolled into this course.
Thank you for your question. I have spoken to our Student Services team to try and figure out what has happened. I do apologise for the inconvenience and the miscommunication with your course advisor and do understand your frustration.
To explain, amendments were made to the TEQSA Act 2017 on the 29th August 2017 which were put in place in March 2018. This required education providers operating in Australia to take immediate action and change the name of their Diploma courses. This change was beyond our control as a result of the legislation amendment. We were required by law to change your course from “Diploma” to “Advanced Certificate”. All students (including you) were contacted in March to advise you of this change.
Please be advised Sofia, that your course content has not and will not change. It is simply the name of the course which has changed. We apologise again for any inconvenience caused and our student services team will also contact you directly about this.
Kind regards, Daniel
Actually the law came into place in 2011 not 2018 as they claimed. Only RTOs and Higher Education Providers were legally allowed to use the word Diploma. You should ask for a full refund as you were wrongly sold the course under false pretenses. The only thing that changed in 2018 was that TESQA was able to enforce it.
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