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Reviews

4.9

435 reviews
  • Product Quality
    4.9 (192)
  • Return Claim MadeYes (0) · No (194)
  • Warranty Claim MadeYes (4) · No (191)
  • Product Appearance As advertised (150) · Not as advertised (11)
  • Customer Service
    5.0 (187)
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Joanne

Joanne

  • 2 reviews

Wish I had bought this sooner

published

I purchased a reclining armchair which Im very happy with. The staff were very helpful in store, delivery was on schedule and communication re estimated delivery times was good

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Joanne. Well at least you have your comfy new Recliner now! Thanks for your 5 star feedback on our products, service & delivery. We hope to see you again.

Trudy

TrudySydney, NSW

Atlanta Recliner and Footstool

published

Stylish and very comfortable recliner and footstool purchased without fuss. Good range of recliners to choose from and staff very helpful. Delivery was as promised and on time. Would definitely buy from the store again.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Trudy. What a lovely all-round review - great to hear you're pleased with your new Atlanta Recliner + Footstool - as well as our customer & delivery service. We look forward to seeing you again.

Very Annoyed

Very AnnoyedSydney, NSW

  • 3 reviews
  • 3 likes

Excellent Customer Service, hassle free shopping

published

Staff were excellent with our enquiries, and very patient with us. Installation was a breeze and all rubbish taken away. Couldn't have been easier.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Very Annoyed. Thanks for that great 5 star feedback re our customer service & delivery service - much appreciated. We hope to see you again.

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Excellent service

published

I recently purchased a Lafer recliner from the store in Crows Nest. Ben and David were great, and helped me to customise my order. There were some inevitable delays involved in obtaining a custom-made product from overseas during the pandemic, but the team kept me up to date throughout the process. I was also impressed with the helpful staff who delivered the chair and made sure it was working properly. I'm delighted with my purchase, and appreciate the professionalism of everyone involved. Thank you to The Comfort Shop!

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Anne. Thanks so much for that lovely 5 star review re your new Lafer Recliner Chair and our customer service - much appreciated. We hope to welcome you back to The Comfort Shop one day.

Juzzy

JuzzySydney, NSW

Circe wall bed and sofa

published

Staff were informed and friendly, not at all pushy. The product is outstanding. The store were helpful with sending extra instructions for assembly, as our carpenter put together for us. We went back a few times before we decided, staff were understanding and really helpful.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Juzzy. We are sure you will enjoy your new Circe Queen Wall Bed + Sofa - they are amazing! Thanks so much for taking the time to give us this fantastic review - much appreciated! We hope to see you again.

Lisa M.

Lisa M.Sydney, NSW

Awesome !

published

Store layout was wonderful, staff VERY helpful and no trouble to work out the best product for my needs. Extraordinarily happy with my recliner. Delivery was perfect !
Thanks again !

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Lisa. We're so pleased you're enjoying your new Recliner! Thanks for the great 5 star feedback. We hope to see you again.

Jozef

Jozef

  • 2 reviews

Excellent service

published

I reported faulty 3-year old adjustable bed. The store has organised quick free of charge service. They were very helpful.

Product Quality
Incentivised ReviewNo
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Jozef. Thanks for the 5 star feedback re our after sales & customer service - we were very happy to help with this simple fix.

Excellent Service and advice

published

The service and advice from Mark at the Crows Nest Shop was excellent. Very happy with the Base we bought(we had the Mattress but not the original Base)amazing at the different it made. So comfortable.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Louise. Thanks so much for your 5 star feedback re our customer service & range of Bed Bases. We hope to see you again.

Sandi Zim

Sandi ZimSydney, NSW

Fantastic Product

published

Extremely easy to navigate store
Great product choice
Cube bed
Brilliant, multi useful ,comfortable product.
Quality fantastic
Have recommended to others
Best investment after the Hideaway Bad

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2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Sandi. Thanks for your great feedback & for coming back to The Comfort Shop. The Cube Bed is a very neat, space saving single bed + ottoman. We look forward to seeing you again.

Sandi Zim
Sandi Zim

Thanks so happy with this product
Sandi

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Fantastic product & fantastic service

published

I knew the high quality of the product because I was part of the business when it started in 1998.
Before & after sales service was great & cannot recommend the products enough.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Tony. That's a great recommendation - thanks for your 5 star feedback on our products & customer service - much appreciated.

Wavertonbelle

WavertonbelleSYDNEY

  • 13 reviews
  • 7 likes

Wonderful friendly service, but more importantly, great product knowledge

published

Very welcoming customer service. Most helpful and interested. But more importantly they interpreted my needs. I now sleep every night as if I were sleeping at a 6-star hotel. I could not recommend the mattress more highly . Totally heavenly.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Wavertonbelle. We can't ask for more than "heavenly"! - thanks so much for your wonderful feedback - much appreciated. We hope to welcome you back to The Comfort Shop.

lyn Passant

lyn PassantSydney, NSW

Just love the desk bed

published

This is my second bed we installed the first one and over time very hard to open as alignment was out. This time hit it installed by team from company very satisfied but it costs removing and for installation

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lyn. The CLEI Italia Wall Beds are very clever - great space saving solutions! We are glad you're happy with your second Ulisse + Desk Wall Bed - thanks for coming back to The Comfort Shop. We hope to see you again.

I love it, always wanted a lovely bed

published

It was very easy, because the bed was displayed at the front of the shop. When selecting the the mattress I was shown the one I wanted

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Beautiful Bed. Great to hear! - we're so pleased you love your new Comfort Shop bed surround & mattress. Thanks for the 5 star review!

The reviewer stated that an incentive was offered for this review

John

John

  • 2 reviews

A quality wall bed

published

Very well engineered and excellent quality wall bed. Gives me more usable floor space in an otherwise small bedroom. Easy to assemble. Staff member very knowledgeable, helpful and friendly. Highly recommend.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi John. Good to hear you are happy with your new CLEI Wall Bed - they offer great space saving solutions! Thanks for your 5 star feedback on our products & customer service.

Judi

Judi Sydney, NSW

Over phone service excellent ordered & received exactly what I wanted

published

Ordered New mattress to suit an original bed bought at the Comfort Shop .Salesman was extremely helpful &the persons who delivered the mattress were punctual.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Judi. Good to hear you're pleased with your new mattress + our service - thanks for coming back to The Comfort Shop & your 5 star feedback. We hope to see you again.

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Paola

Paola Sydney, NSW

Excellent service and range of high quality products

published

The service offered by the Comfort Shop in Crows Nest is excellent. In particular, David Manfredi proved to be of great help for a better understanding of the full range of high quality products that the shop offers. All personnel in general was courteous and available.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Paola. That is kind of you to take the time to leave such a lovely 5 star review on both our service & product range. We will of course pass this feedback on. We hope to welcome you back to The Comfort Shop soon.

Alexander Craig M.

Alexander Craig M.Sydney, NSW

  • 2 reviews

We have purchased 3 cube beds

published

First class service from The Comfort Shop. Covid shipping delays presented some challenges for our latest cube bed order. However, Matt and David kept us 'in the picture' with communications of an unusually high standard. We could not fault the service. Product is well known to us as very good quality and design. We believe that the cube bed originates from Italy.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Alexander. Thanks for the 5 star review on our customer service & products! Much appreciated. Enjoy your clever new Cube Beds and we look forward to welcoming you back to The Comfort Shop.

Eons

EonsIllawarra, NSW

  • 2 reviews

Superb

published

We purchased the bed and mattress by calling The Comfort Shop as we live on the south coast and we had checked it out on the website. We knew exactly what we wanted as we had purchased the previous one in 2012 and found it the most comfortable bed ever. The customer service was good and the goods were delivered as soon as available.
We had someone assemble the bed for us. The bed looks good and is divine to sleep in.

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The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Eons. Thanks for that great review! - we can't ask for more than "the most comfortable bed ever" - we're glad your second bed from The Comfort Shop looks great + lovely to sleep in. We look forward to welcoming you back one day.

Liane N.

Liane N.Sydney, NSW

  • 2 reviews

Love my LGM.

published

I purchased a LGM bed back in 2019 from the Moore Park team loved it so much I purchased another in 2020. Great service and great product

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Liane. The LGM Queen Wall Bed is amazing - thanks so much for coming back to purchase a second one! We appreciate the 5 star feedback re our products & customer service.

Gift to my pain levels

published

The staff at the Fortitude Valley were extremely helpful with information about our purchase, providing relevant factual information and describing the product in a helpful way to us. We settled on the softest mattress available (Sports Latex Queen Mattress) in order to help alleviate the pain I experience sleeping due to my arthritis, and my sleep quality has improved many fold since. The mattress is soft, giving under my pressure points and yet supportive overall - we both wake refreshed. Delivery was prompt, and service thoughtful.

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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Alain. We are so pleased to hear the beautiful Sports Latex mattress has been such a success! Thank you for your 5 star review on our service too - much appreciated. We are sure you will enjoy your new bed for many years to come!

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Questions & Answers

Hazel Torres

Hazel Torresasked

The Comfort Shop

I have a cocoon comfort Group bed, my question is I have the name cocoon placed at the foot of the bed. does it matter if brand name is at head or foot of bed

2 answers
Dana Jaeger-Lund
Dana Jaeger-Lund

Its not from the Comfort shop

The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Hazel. Thanks for your enquiry, however we don't stock that brand. Hopefully you will have found where you purchased this from. We look forward to welcoming you to our showrooms if we can assist with a comfy new bed or recliner in the future perhaps.

Pamela

Pamelaasked

NSW, Crows Nest

Looking for a comfortable 2-3 setter lounge for a small flat

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Pamela - we stock the compact Boston Recliner Lounge in 2 Seat or 3 Seat options - with foot stools optional. You can test these at our Crows Nest showroom plus see the colour options too. We are @ 168 Willoughby Road Crows Nest. Please call us with any questions - 9438 4422. thanks, The Comfort Shop Team.

Debp

Debpasked

NSW, Moore Park

Do you also do two seater recliners?
We’re looking for a roomy one with maybe a middle level space for drinks Etc

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Debp - yes we do have 2 x Seat Recliners - the Boston 2 Seat is on display at our Moore Park showroom - we also offer the Bjork 2 Seater which you will see on our website. This has a middle space for drinks. Unfortunately we don't have this on display at the moment however. But we can show you the Bjork Single Seat Recliner. Please do drop in or call us on 9662 0888. Regards, The Comfort Shop Moore Park Team.

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