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Reviews

Review distribution

5 star
262
4 star
29
3 star
0
2 star
2
1 star
3

Great service, excellent communication

published

Impressive product selection. Excellent customer service and communication from staff. Assembly instructions were doable. Allow plenty of time to assemble. Organised delivery to a country town. Less styrene please.
Happy customer

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Country client. Thanks for taking the time to give us your feedback - much appreciated. We're glad you are happy with our products, service and delivery to your town. We hope to welcome you back to The Comfort Shop one day.


Vanda

VandaSydney, NSW

Great lifter chair

published

The store was well set out the staff were so good. They delivered and set up the chair and took all the rubbish with them
The electric lifter recliner is amazing

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorepark super centre
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Vanda. Great to hear you're very pleased with your new Lifter Chair - thanks for taking the time to give us your feedback and 5 stars!

Comfortable shopping

published

The store invites one to come in and look around. There are many products on display and we were encouraged to sit in and feel the comfort of as many chairs as we wished. When we decided, purchase and delivery were easily arranged.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Judy. Thanks for the lovely feedback and 5 stars - much appreciated. We will pass your comments onto the team at Moore Park Supa Centa showroom. Enjoy your new Recliner!

RAVR

RAVRSydney Surrounds, NSW

  • 2 reviews

For smart solutions to space problems ..

published

If you’re looking for practical and elegant solutions to furnishing small/awkward spaces, especially sleeping areas, I strongly recommend a visit to the Comfort Store. The customer service is first class and proactive and our experience was completely satisfactory from selection to installation.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThe Comfort Shop, Crow’s Nest, NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello RAVR. Thanks so much for taking the time to give us your kind feedback and 5 stars! We do like to help customers with space-saving solutions! Enjoy your products from The Comfort Shop.


Phil_Sharon

Phil_SharonSydney, NSW

Supreme service

published

We have bought a number of items from David and Matt over the years and we keep going back because of the exceptional quality of the merchandise and more importantly the phenomenally great service we receive. We are careful buyers and David and Matt have been extremely patient with us and are genuinely interested in us achieving our goals, offering a lot of sound advice emanating from a deep interest in our long-term happiness. I have no hesitation recommending the Comfort Shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Sharon

SharonSydney, NSW

I love my new chair. Gorrgeous colour, fab neck and lumbar support and modern style

published

The sales guy was extremely helpful. He showed me the different style chairs and how they worked. The choice of colour and fabric available and wasn’t too pushy but was helpful and had fabulous customer service skills. I love my chair

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Sharon - thanks so much for taking the time to give us such lovely feedback and 5 stars! Much appreciated. We are so glad you are happy with your new Recliner Chair - enjoy!


know

knowVictoria

  • 3 reviews
  • 1 like

Wow factor

published

This is seriously a Wow piece in our apartment, it’s picture perfect and the quality is truly outstanding, thank you to the staff for making the purchase to installation easy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi know - thanks for that really great feedback and 5 star review! - we're so glad you are thrilled with your purchase and installation. We hope to welcome you back to The Comfort Shop.


High quality product

published

It was a wonderful experience buying our pull down Italian wall bed from Mathew.
There was a huge range and we were pointed to a bed that was ideal for our needs.
We used a recommended installer, who new the best ways to assemble the wall bed, quickly and with no mess afterwards.
Overall a great product and installation.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley, Brisbane
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Murray W. Thanks for your 5 stars and detailed feedback - much appreciated! We will pass this on to the Fortitude Valley showroom team. Enjoy your new Wall Bed - they are a great space saving solution!

David L.

David L.Perth, WA

Excellent Bed

published

We were very happy with the store layout and service. The latex mattress and slats support purchased have turned out much better than expected. It’s all very comfortable and it arrived within 2 weeks as expected.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond Victoria
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi David L. Thanks for your review and 5 stars - much appreciated. We're glad you are pleased with your new bed and our service - enjoy your comfy new mattress and bed base.

Mel

MelSydney, NSW

A very comfy bed

published

I don’t usually write reviews but I had such a positive experience I thought I should. The salesman was really friendly and helpful and the bed is the most comfortable I’ve ever slept on. I love the design and look of the bed too. This shop lives up to its name.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows nest.
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Mel. Thanks so much for taking the time to give us your feedback and 5 stars! We appreciate it very much. Enjoy your comfy new mattress and bed base.


Linz

LinzSydney, NSW

  • 3 reviews

Prompt and Efficient

published

Having purchased a bed suit with memory foam last year, I was keen to incorporate the optional drawer units under the bed frame. The Crows Nest staff once again, were exceptionally helpful and assisted in exactly what I needed.
The delivery team gave me 30 minutes pre warning of their arrival, and the installation took less than 10 minutes.
The drawers units are an ideal extra, and make great use of the available space for storage.
Thanks again Comfort Shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Linz, Thank you so much for your kind feedback and 5 star review! The delivery team and Crows Nest showroom staff appreciate it very much. Thanks for coming back to The Comfort Shop!


MBP

MBPSydney, NSW

Premium quality beds

published

The product is superb and the staff service matched. Product knowledge, clear and accurate communication, consideration and care. Delivery as agreed, installation perfect. I would recommend Comfort Products without reservation.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello MBP. That is a lovely well-rounded review! Thanks so much for your 5 stars and for taking the time to give us your feedback - much appreciated. Enjoy your new bed!


LGC

LGCSydney, NSW

Husband very happy with leather recliner.

published

Satisfied with product - electric reclining armchair - in terms of the leather quality and shade, and delivery time. No assembly required. Helpful assistance in shop. A very pleasant experience. Had looked on line before going to shop and looking at a floor model, so process was easy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW.
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello LGC. We are pleased to hear you are happy with your new motorised Recliner Chair! Thanks for your 5 star review & feedback re our showroom service & delivery / assembly process too - we appreciate it very much. Enjoy the Recliner!


So in love!

published

From my initial contact by chat on the Comfort Shop website to Alan setting it all up for us we had nothing but great service and advice. Patrick and Matt were both so helpful. At the Crows Nest store Patrick happily showed us all the options without pressuring us. Now that we have the LG 01 installed we couldn’t be happier. Alan did a great job and nothing was a trouble.
You won’t regret popping into the Comfort Shop for great ideas, service and their expertise.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Excellent product and service

published

Excellent product as this was a second purchase. There was a delay in my plans and the company allowed me to keep the bed in storage for a significant length of time at no cost until I was ready for delivery. Very helpful sales staff.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationcrowsnest
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Mike. Thanks for coming back to The Comfort Shop - we are glad we could help. We very much appreciate your feedback and 5 star review! We hope to see you again.

Exceptional Service and product

published

It was an absolute pleasure to deal with David and his team. Their extensive knowledge of their products and brilliant customer service made the experience of purchasing a wall bed so easy. The delivery team were on time, friendly and efficient. The product quality is excellent and I wouldn't hesitate to recommend The Comfort Shop ,Crows Nest.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThe Comfort Shop Crows Nest
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Allycat. What a fabulous review for our customer service, delivery team and our Wall Beds! - thanks so much. Everyone will be very pleased to read this. We hope to welcome you back to The Comfort Shop.


marina

marinaSydney, NSW

  • 2 reviews

Excellent customer service and extremely beautifully designed products

published

Well designed products had caught my attention as I was walking pass the store. I was then immediately approached by the Sales Person who was extremely attentive and the whole concept has worked really smoothly and efficiently. Very accommodating and extremely approachable service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSupacenta
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Marina. Thank you so much for taking the time to give us your wonderful feedback and 5 star review - much appreciated! We pride ourselves on our Customer Service. Enjoy your products from us.


Bill

BillSydney Surrounds, NSW

Fantastic product

published

Store was easy to navigate and the service could not of been better. We have dealt with the Comfort Shop on several occasions over many years and have had several products from them all are very high quality, no complaints.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Bill. Firstly - thanks for coming back to The Comfort Shop - we love to see our valued past customers come back. And secondly - thanks for taking the time to give us your kind feedback and 5 star review! Much appreciated.


Brilliant! Love it.

published

The Comfort Shop website is informative with good descriptions and videos. The Richmond shop is well laid out with good use of space that enables one to freely inspect all items.

Product Quality
Customer Service
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Simkins. Thanks so much for your 5 star rating and feedback on our website and Richmond showroom - good to hear!


Laurie

LaurieSydney, NSW

  • 2 reviews

Very good customer service both in store and after sales

published

Product delivered on time and without any hassles. Good follow up service. Staff in show room at crows nest and delivery crew were all very personable and attentive. Happy to recommend The Comfort Shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer Service O.The Comfort Shop

Hello Laurie. Thanks for taking the time to give us your feedback and 5 star review! - the delivery team and Crows Nest showroom staff appreciate it very much! Thanks for recommending us...


Page 1 of 15

Questions & Answers

Jane

Janeasked

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you


Sue NSW

Sue NSWasked

My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.


Jahaira

Jahairaasked

I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.


Get an answer from our members and The Comfort Shop representatives

Details

The Comfort Shop NSW, Crows Nest

The Comfort Shop NSW, Crows Nest

99 reviews
The Comfort Shop NSW, Moore Park

The Comfort Shop NSW, Moore Park

62 reviews
The Comfort Shop QLD, Fortitude Valley

The Comfort Shop QLD, Fortitude Valley

29 reviews
The Comfort Shop VIC, Richmond

The Comfort Shop VIC, Richmond

43 reviews
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Contact Number 02 9438 442202 9662 088807 3252 944403 9428 7777
Address168 Willoughby Road, Crows Nest NSW, AustraliaSupa Centa Moore Park, Moore Park NSW, Australia612 Wickham Street, Fortitude Valley QLD, Australia534 Chapel Street, South Yarra VIC, Australia
Email Address info@thecomfortshop.com.auinfo@thecomfortshop.com.auinfo@thecomfortshop.com.auinfo@thecomfortshop.com.au
Type of Furniture OfferedBedroom, Living and MattressesBedroom, Living and MattressesBedroom, Living and MattressesBedroom, Living and Mattresses

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