Great service, excellent communication
Impressive product selection. Excellent customer service and communication from staff. Assembly instructions were doable. Allow plenty of time to assemble. Organised delivery to a country town. Less styrene please.
Great lifter chair
The store was well set out the staff were so good. They delivered and set up the chair and took all the rubbish with them
The electric lifter recliner is amazing
The store invites one to come in and look around. There are many products on display and we were encouraged to sit in and feel the comfort of as many chairs as we wished. When we decided, purchase and delivery were easily arranged.
For smart solutions to space problems ..
If you’re looking for practical and elegant solutions to furnishing small/awkward spaces, especially sleeping areas, I strongly recommend a visit to the Comfort Store. The customer service is first class and proactive and our experience was completely satisfactory from selection to installation.
We have bought a number of items from David and Matt over the years and we keep going back because of the exceptional quality of the merchandise and more importantly the phenomenally great service we receive. We are careful buyers and David and Matt have been extremely patient with us and are genuinely interested in us achieving our goals, offering a lot of sound advice emanating from a deep interest in our long-term happiness. I have no hesitation recommending the Comfort Shop.
I love my new chair. Gorrgeous colour, fab neck and lumbar support and modern style
The sales guy was extremely helpful. He showed me the different style chairs and how they worked. The choice of colour and fabric available and wasn’t too pushy but was helpful and had fabulous customer service skills. I love my chair
This is seriously a Wow piece in our apartment, it’s picture perfect and the quality is truly outstanding, thank you to the staff for making the purchase to installation easy.
- QLD, Fortitude Valley
- Verified customer
High quality product
It was a wonderful experience buying our pull down Italian wall bed from Mathew.
There was a huge range and we were pointed to a bed that was ideal for our needs.
We used a recommended installer, who new the best ways to assemble the wall bed, quickly and with no mess afterwards.
Overall a great product and installation.
We were very happy with the store layout and service. The latex mattress and slats support purchased have turned out much better than expected. It’s all very comfortable and it arrived within 2 weeks as expected.
A very comfy bed
I don’t usually write reviews but I had such a positive experience I thought I should. The salesman was really friendly and helpful and the bed is the most comfortable I’ve ever slept on. I love the design and look of the bed too. This shop lives up to its name.
Prompt and Efficient
Having purchased a bed suit with memory foam last year, I was keen to incorporate the optional drawer units under the bed frame. The Crows Nest staff once again, were exceptionally helpful and assisted in exactly what I needed.
The delivery team gave me 30 minutes pre warning of their arrival, and the installation took less than 10 minutes.
The drawers units are an ideal extra, and make great use of the available space for storage.
Thanks again Comfort Shop.
Premium quality beds
The product is superb and the staff service matched. Product knowledge, clear and accurate communication, consideration and care. Delivery as agreed, installation perfect. I would recommend Comfort Products without reservation.
Husband very happy with leather recliner.
Satisfied with product - electric reclining armchair - in terms of the leather quality and shade, and delivery time. No assembly required. Helpful assistance in shop. A very pleasant experience. Had looked on line before going to shop and looking at a floor model, so process was easy.
So in love!
From my initial contact by chat on the Comfort Shop website to Alan setting it all up for us we had nothing but great service and advice. Patrick and Matt were both so helpful. At the Crows Nest store Patrick happily showed us all the options without pressuring us. Now that we have the LG 01 installed we couldn’t be happier. Alan did a great job and nothing was a trouble.
You won’t regret popping into the Comfort Shop for great ideas, service and their expertise.
Excellent product and service
Excellent product as this was a second purchase. There was a delay in my plans and the company allowed me to keep the bed in storage for a significant length of time at no cost until I was ready for delivery. Very helpful sales staff.
Exceptional Service and product
It was an absolute pleasure to deal with David and his team. Their extensive knowledge of their products and brilliant customer service made the experience of purchasing a wall bed so easy. The delivery team were on time, friendly and efficient. The product quality is excellent and I wouldn't hesitate to recommend The Comfort Shop ,Crows Nest.
Excellent customer service and extremely beautifully designed products
Well designed products had caught my attention as I was walking pass the store. I was then immediately approached by the Sales Person who was extremely attentive and the whole concept has worked really smoothly and efficiently. Very accommodating and extremely approachable service.
Store was easy to navigate and the service could not of been better. We have dealt with the Comfort Shop on several occasions over many years and have had several products from them all are very high quality, no complaints.
Brilliant! Love it.
The Comfort Shop website is informative with good descriptions and videos. The Richmond shop is well laid out with good use of space that enables one to freely inspect all items.
Very good customer service both in store and after sales
Product delivered on time and without any hassles. Good follow up service. Staff in show room at crows nest and delivery crew were all very personable and attentive. Happy to recommend The Comfort Shop.
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Questions & Answers
I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?
Customer ServiceThe Comfort Shop
Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you
My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.
Customer Service O.The Comfort Shop
Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.
I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Contact Number||02 9438 4422||02 9662 0888||07 3252 9444||03 9428 7777|
|Address||168 Willoughby Road, Crows Nest NSW, Australia||Supa Centa Moore Park, Moore Park NSW, Australia||612 Wickham Street, Fortitude Valley QLD, Australia||534 Chapel Street, South Yarra VIC, Australia|
|Type of Furniture Offered||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses||Bedroom, Living and Mattresses|
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