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Reviews

4.9

409 reviews
  • Product Quality
    4.9 (166)
  • Return Claim MadeYes (0) · No (169)
  • Warranty Claim MadeYes (2) · No (167)
  • Product Appearance As advertised (132) · Not as advertised (10)
  • Customer Service
    5.0 (162)
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Great recliner chair

published

Helpful staff. I ‘ve had a stroke & found the steps into the showroom difficult to manage though. Good range of chairs available to try. I would recommend this company

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond vic
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Judith Powell

Judith PowellSydney, NSW

  • 2 reviews
  • 1 like

QUALITY BEDS & SERVICE

published

I have bought 4 beds from the Comfort Shop & have been very happy with 3 of them. The one exception was just a wrong choice. They sell quality beds built for longevity & comfort & I am extremely happy with my new motorised bed. The design is especially good for dealing with back pain. The layout of the store makes it easy to see all the products. It is clean & welcoming with a diverse range of beds. The standout feature of the Crows Nest store is David Manfredi, the manager. He is efficient, knowledgeable, courteous and so helpful. He is a huge asset to this company & a great representative of a quality company.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Judith. Thanks so much for your detailed 5 star feedback - much appreciated and we will of course pass onto David. We value our past customers - thanks for coming back to The Comfort Shop - we look forward to hearing from you again.

Mary

MaryHunter Region, NSW

Just what i wanted

published

Having downsized into an elegant independent living village new bedroom furniture was needed to compliment my much loved adjustable bed. All negotiations were conducted online or by mobile as I live over 150 kms from Crows Nest. Everything matched and was assembled by the carrier 6 days earlier than anticipated! Staff remembered me and my purchase close to 10 years ago. Perfect

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest nsw
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Mary. That is great to hear - thanks so much for your detailed 5 star review - much appreciated. Enjoy your Comfort Shop products and we look forward to hearing from you again.

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Great Products Great Service

published

We are absolutely delighted with our new Ultima Visco mattress and Ergo Electric bed base. Matthew at the Crows Nest store was extremely helpful ,knowledgeable on the products and able to answer all our questions. Delivery and assembly of the new bed was fast and efficient . A great purchase experience on an item which is an important part of modern living.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationThe Comfort Shop Crows Nest.
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Sheila

SheilaSydney, NSW

Great service

published

Staff were very knowledgeable and it made my selection easier. All delivered on time and set up efficiently. Bed extremely comfortable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMoore Park
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Sheila. Thanks so much for your 5 star feedback - much appreciated by us all - enjoy your comfy new bed and we look forward to seeing you again @ The Comfort Shop.

John L.

John L.Sydney, NSW

The perfect bed

published

Our second bed from the Comfort shop graduating from a queen to king. We tired another brand's king in between but after 3 years gave it away.
It was easy to choose because the same products (albeit with improvements) are still available and we now have about 20 cm of extra space at the end of the bed compared to the old king.
Well worth the money considering the queen is still in use by my daughter 14 years on and she loves it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Comfort plus

published

Honest advice and honesty re time of delivery. The chair is really comfortable and, even though I was unable to be in the store, I received accurate information and felt the sales people really knew the product

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrow's Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Rebecca - we like that! "Comfort plus" - thanks so much for your 5 star feedback - we do appreciate it - enjoy your new Recliner Chair and we hope to see you again.

Libby

LibbyGreater Melbourne (Metropolitan), VIC

Well done Matthew

published

We contacted the Fortitude Valley store in Queensland as the Victorian store was closed. Everything was done on line and Matthew made it very easy. The transport company he used notified us of the delivery date and time and confirmed it on the day. Everything was easy and well organised. We are very happy with the recliner and the service. Thank you Matthew.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley Qld.
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

A very easy and hassle-free experience

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
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John

JohnSydney, NSW

  • 3 reviews

Excellent advice

published

Honest advice on mattresses, good choice of options in the shop. The mattress we wanted wasn't in stock and because of COVID shipping was delayed, but they kept us well informed all the way.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest, NSW
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi John. Thanks for the 5 star review - we like to give customers informed & honest advice - buying a new bed is a very important decision! Thanks for your patience re delivery - we look forward to seeing you again @ The Comfort Shop.

Great service and great product

published

Service was excellent. We were shown the options within our stated requirements and were able to select the bed we felt would best fit our needs. Delivery was arranged and the bed arrived on time and was installed with the installation team taking away our old bed. Very happy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationComfort Crows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Syd - that is really good to hear - as we pride ourselves on both our service & product range! - thanks for the 5 star feedback - glad to hear the delivery process was smooth too... We hope to welcome you back to The Comfort Shop.

Andrea

AndreaSydney, NSW

  • 2 reviews

Great Service, Great Product!

published

The guys in Crows Nest are all very helpful, friendly and knowledgeable. This is our 2nd purchase from the Comfort Shop and we really love our wall beds. They are not only good quality and comfortable but have also provided the space solutions we were after. The Circe Queen bed with optional sofa solution looks fabulous. Thank you Comfort Shop!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest, NSW
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Andrea. We agree - the CLEI Italia Wall Beds are great space saving solutions! Thanks so much for coming back to The Comfort Shop - and thanks for the 5 star feedback - we really do appreciate it.

Gary M.

Gary M.Greater Melbourne (Outer), VIC

We use them every day and they are so comfortable.

published

My phone call was answered immediately and I was sent a quote quickly. Once we paid our chairs arrived when they said they would. The delivery people were also excellent. Unpacking and putting them in position and taking away all the packaging.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationN.S.W store
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Gary. Great to hear you are enjoying your new Recliner Chairs every day! - thanks for the great feedback - much appreciated. We hope to hear from you again.

Andrew B.

Andrew B.Sydney, NSW

The guys were very helpful and had a great range of Italian clei wall beds to experience in the showroom.

published

Great range of beds from European brands I had never heard of before but now we will buy one after experiencing them in the showroom. If you looking for a new bed make sure you check out Clei beds from Italy!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMoore park
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Thanks for the 5 star feedback, Andrew - the CLEI Wall Beds are amazing - we look forward to welcoming you back into the Moore Park Supa Centa showroom soon to experience the range & choose your Wall Bed design & finishes.

Made in the united state how good is that

published

Range of single chairs was exceptional

Product allso exceptional

Not how rank the quality other than its USA made

It was delivered assembled

Easy to buy the product the service was brilliant a

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi David. Great to hear you are enjoying your new BenchMaster Recliner Chair - thanks for the 5 star feedback - much appreciated by us all.

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Central Coast

Central CoastSydney Surrounds, NSW

Fastest delivery ever

published

Having purchased bedroom furniture and mattresses from Comfort Shop in the past we found the same quality of products and comfort has not changed. David at Crows Nest went above and beyond our expectation to have the furniture and mattress delivered and assembled the day after we attended the shop. Could not ask for better than that.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrows Nest NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Central Coast. Thanks for the 5 star review on our customer service & delivery service! - we do appreciate it very much. Thanks also for coming back to The Comfort Shop - we hope to see you again.

simply perfect

published

I am so happy with the quality of the furniture and all its affiliated bedding. With ongoing family demands I need more furniture. Why not keep
coming back to something that works? Like .......something that never ages. Like.....a classic to be trusted. Comfort shop and Delivery Team you all rock big time !!
Thank you. Amen

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Susan. We love to hear that! - thanks so much for your great 5 star feedback - we really appreciate your repeat business and are so excited to be told we "all rock big time!". We look forward to welcoming you back to The Comfort Shop again.

Perfect bed and mattress

published

The store was well laid out and the staff excellent.
We love both the mattress and the bed that we chose.
The mattress is superb- something we've looked for and never found despite numerous previous choices
The drawers were initially a little difficult without instruction, but once sorted, work very well, and very glad we chose therm as well.
Delivery to the Southern Highlands went seamlessly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Jim. This review has made our day! - thanks so much for the detailed 5 star feedback re our showroom, service, delivery and most importantly the comfort of your new Comfort Shop bed. We hope to welcome you back to The Comfort Shop in the future.

Rick R.

Rick R.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Fantastic chair: Form & Function!

published

Given that my purchase of a recliner chair was conducted entirely online, it was imperative that I was offered patience, advice & assistance..... and, this was exactly the case. Both the range and quality of products on offer was impressive, and I am most delighted with the new addition to my furniture family.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRichmond VIC
See all answers
2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Rick. We are so pleased you are enjoying your comfy new Recliner Chair. Thanks for your 5 star feedback re our customer service & product range - we do appreciate it. We hope to welcome you back to The Comfort Shop one day.

Rick R.
Rick R.

You’re very welcome. See you next time.

Repeat customer

published

We had seen the Cube bed when we bought our new mattress and lounge suite from the Comfort Shop a few years ago. Replacing a daggy old foam mattress that leans against the wall in the spare bedroom with something we will be proud to offer our guests to sleep on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi John. Thanks for coming back to The Comfort Shop - we really appreciate our repeat customers. I'm sure your guests will sleep comfortably on your new Cube Bed. We hope to see you again.

Page 1 of 21

Questions & Answers

Pamela

Pamelaasked

NSW, Crows Nest

Looking for a comfortable 2-3 setter lounge for a small flat

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Pamela - we stock the compact Boston Recliner Lounge in 2 Seat or 3 Seat options - with foot stools optional. You can test these at our Crows Nest showroom plus see the colour options too. We are @ 168 Willoughby Road Crows Nest. Please call us with any questions - 9438 4422. thanks, The Comfort Shop Team.

Debp

Debpasked

NSW, Moore Park

Do you also do two seater recliners?
We’re looking for a roomy one with maybe a middle level space for drinks Etc

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Debp - yes we do have 2 x Seat Recliners - the Boston 2 Seat is on display at our Moore Park showroom - we also offer the Bjork 2 Seater which you will see on our website. This has a middle space for drinks. Unfortunately we don't have this on display at the moment however. But we can show you the Bjork Single Seat Recliner. Please do drop in or call us on 9662 0888. Regards, The Comfort Shop Moore Park Team.

Jane

Janeasked

The Comfort Shop

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you

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