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Reviews

Review distribution

5 star
282
4 star
33
3 star
0
2 star
2
1 star
3

Marian

Marian

  • 2 reviews

Thanks Patrick, I am now reclining in the best chair in the universe.

published

We were on our way to a different store when The Comfort Shops terrific display caught our eye. When I sat on the black leather chair I knew it was the one for me.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLafer recliner
See all answers

Traveler

Traveler

  • 2 reviews

Excellent services

published

Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Traveler. Thanks for coming back to The Comfort Shop - we are sure you will enjoy your new Recliner as much as your Bed! Thanks for the kind feedback and 5 stars!

Christine

Christine

  • 2 reviews

Happy with online purchase and delivery

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOnline store
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Annette

AnnetteSydney, NSW

Wall Bed - best investment ever!

published

Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Annette. The Wall Beds are certainly a great investment for creating space! - thanks so much for your feedback and 5 stars (and your 30+ words of course). See you again we hope.


Guy

GuyHunter Region, NSW

  • 2 reviews

Marvelous comfort, superb customer service

published

Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBought online from the Sydney shop
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Guy. Wow - thanks for that fantastic feedback - we are so glad you're really happy with your new Pure Latex Mattress and our customer service and delivery! - we will pass this 5 star feedback on!


Lels

LelsSydney, NSW

  • 2 reviews

Great Product great service

published

I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lels. Thanks so much for your feedback and 5 stars! - we can't ask for more than "great product great service" - enjoy your lovely new Recliner.


Deborah

DeborahSydney, NSW

  • 2 reviews

Excellent Customer Service

published

I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationI think Crows Nest, wherever David and Matt are
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Deborah. Wow - thanks so much for your wonderful and detailed review! - the Crows Nest team are thrilled to hear your comments. Enjoy your new Hypnos Sofa Bed and Recliner! - lots of comfort there.


Simply Great Service

published

I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Michael. We pride ourselves on our service - so it is great to receive your feedback and 5 stars! - much appreciated. Enjoy your new double Wall Bed.

Excellent quality beds, sales staff and delivery.

published

The Malvern store was excellent. Sales staff knowledgeable and bed quality excellent. The delivery guys were very good too. Overall a good experience. We went to many other shops selling beds but always came back to the Malvern Store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalvern
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Steve. Thanks for your feedback and 5 star review - much appreciated -we hope to welcome you back to The Comfort Shop again one day.

David

DavidSydney, NSW

Great service and great product

published

From the moment we walked into the store we had the full and undivided attention of Brad Daley the store manager. He was able to ask the right questions and point out the benefits of the various bed and mattress options. Brad was able to schedule a delivery date that met our needs and the delivery crew arrived on time.
We had one minor incident where the delivery truck accidentally damaged a neighbours fence gate assembly due to the narrow street, however Brad was able to follow this up and has put in place a repair schedule.

We are pleased with the bed / mattress and side tables and would recommend this product to others. Overall, well done.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi David. Thanks so much for your detailed review and 5 stars! We will pass this great feedback onto Brad and the Moore Park Supa Centa team. Enjoy your new bed and we hope to welcome you back to The Comfort Shop.


Excellent product.

published

A repeat customer (3 items - 1 manual recliner, 1 electric and double wall bunks with lounge). Store well laid out. Excellent range of products. Assembly unnecessary. xxx xxx xxx xxx xxx

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Electric reclining chair. Thanks so much for coming back to The Comfort Shop once again! - we really value our past customers. Hopefully we can assist you in the future too - perhaps a bed base & mattress?!


Footstool

published

The only reason I didn't give 5 stars is because it took a long time to receive my item. There was a hold up with the overseas supplier which was frustrating, however the staff at The Comfort Shop were very professional and accommodating through the whole process. Finally received our footstool and they delivered it for free to make up for the inconvenience. Very happy with the product.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Donna. Thanks for the feedback - we're glad you're happy with your new footstool and our service. And sorry for the unforeseen supplier delay. We hope to see you again at The Comfort Shop.


Marion

MarionGreater Melbourne (Metropolitan), VIC

Lafer chairs.

published

The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Marion. We are pleased to hear your new Lifter Chair has been beneficial. Thanks for your 5 star feedback!


Merri

Merri

  • 2 reviews
  • 2 likes

High quality product. Service friendly and accommodating.

published

Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Happy customer

Happy customerNew South Wales

The Comfort Shop definitely lives up to its name! Hands down, the best bed I have ever bought!

published

I could not be happier with the products purchased or the advice given when choosing the right bed for my son. The bed frame is second to none and the adjustable headrest is perfect for medical needs, such as reflux, or if you just want to read comfortably in bed. I love how you can adjust the slats on the bed, to make it firm or soft. The overall quality of the bed frame and mattress is superb! The travel pillow is also amazing. The level of service and advice provided by The Comfort Shop was exceptional and spot on, right through to delivering and assembling our chosen bed. The store was easy to navigate. We will definitely be back! Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Happy customer. Wow - thanks so much for your detailed feedback and 5 stars! - we're thrilled you are so pleased with your new bed and our service & delivery. We look forward to welcoming you back again.

Lizzy

LizzySydney, NSW

Great product, excellent service

published

Love our new wall bed / desk.
Gentlemen at the store were very helpful, with both products and installation organisation. Response to questions was quick and polite. Have already passed on recommendation to several friends

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lizzy. Thanks for your feedback and 5 stars - we are glad you are happy with your new Wall Bed and our service - thanks for the recommendations, too! We hope to see you again.


Dogwalker

DogwalkerIllawarra, NSW

  • 5 reviews

Great Products and Service

published

My wife has been using an Ergo electric bed for the last 3 years and I decided I would like one as well. Went to the easy to use website and emailed a couple of questions. Very prompt response provided with an attached quotation which looked good to me so I placed an order and paid by direct credit. Did not receive any acknowledgement of my payment so I phoned to check receipt (this is the only reason why I did not give 5 stars) which was then confirmed. Shortly thereafter I received a phone call regarding a delivery date which was only 4 days away. Bed delivered and installed on time and delivery persons were quick and friendly. This is the third time I have purchased products from The Comfort Shop and I highly recommend them.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOrdered online
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Dogwalker. Thanks for your repeat business - and for your detailed feedback - much appreciated. Enjoy your new bed and we hope to once again welcome you back to The Comfort Shop.


Peter

PeterSydney, NSW

  • 2 reviews

Very comfortable leather couches

published

Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThe Comfort Shop, Crows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Peter. Thanks for coming back to The Comfort Shop - your feedback and 5 stars are greatly appreciated. Enjoy your new Recliner Lounges!


If you're looking for a wall bed, you need to visit The Comfort Shop

published

When buying something a little out of the ordinary like a wall bed, it really pays to see what your choices are like up close.
The Comfort Shop is the best place to do this. I was taken through the floor models, each one well demonstrated, so by the end I had a good idea of what I wanted and even some ideas for the future.
Getting the delivery and installation planned was also incredible straightforward, turning what I thought would be the hardest part of the process into the easiest!

Their first class customer service is what will bring me back when the time comes!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

This is the third time over 18 years that we have purchased Lauffe recliners.

published

The service was excellent from start to finish.We purchased the chairs with no fuss, scheduling in a perfect delivery time and date. The delivery went as planned, the chairs unpacked and checked by two very polite delivery people. If only all transactions were so seamless. Great shop so helpful.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMelnourne
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Mary. What lovely feedback for us to receive - thanks so much for your repeat business over many years - we value our past customers greatly. Enjoy your new Lafer Recliners - and we'll see you again we hope.


Page 1 of 16

Questions & Answers

Jane

Janeasked

I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?

1 answer
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you


Sue NSW

Sue NSWasked

My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.


Jahaira

Jahairaasked

I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?

1 answer
The Comfort Shop
Customer Service O.The Comfort Shop

Hi Jahaira, we are The Comfort Shop in Australia our website is www.thecomfortshop.com.au, please don't confuse us with www.confortshopp.com - we are not related and we don't sell products on line. Thank you.


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