Eight years of great sleep
I've dealt with David at the Crows Nest store for eight years.
Mattresses and the wooden base are over the top comfortable.
They are great with product knowledge.
Customer experience has been great. When the mechanical portion stopped working, they replaced the entire base under warranty without a fuss.
They assisted in finding a bedhead that would fit the base. This included David coming to the bedhead store at nil cost.
Great products and fantastic customer service
We purchased a new king single bed with motorised base along with a leather lifter recliner for my mum, who is in her 80s.
She is absolutely delighted with her new furniture, which is incredibly comfortable and stylish.
The service we received from Ben, Matt and David at The Comfort Shop, Crows Nest was also 'A grade'. They kept us informed along the way from ordering to delivery, and were very accommodating when we asked to make some changes to the leg heights for the bed when we realised it was a little high for mum!
The whole process from beginning to end was seamless and stress-free. We couldn't ask for more.
This store was recommended
The products on offer all showed exceptional design and engineering, the staff all had good product knowledge and advice.
We are happily looking forward to our delivery and installation this coming week
Great Knowledge on all there products.
I was so pleased with the level of service from the moment I stepped foot into the showroom. David’s knowledge and advice on all the products I asked about was very thorough and made my helped make my purchases very easy.
The Comfort Shop - Excellent!
The service I received from this company was fantastic from beginning to end. My chair is very comfortable and of excellent quality. I highly recommend buying from The Comfort Shop.
Excellent follow up, haven't tried the bed yet though
Too early to rate product, up until now everything has proceeded as promised.
Very pleased with the fabric I chose. Everyone that I spoke with at The Comfort Shop were helpful.
Great customer service
We visited the store in early January and tried several different beds with the staff giving us a lot of information and guidance regarding types of beds. It wasn’t until a couple of months later we brought but they had all the quote information ready and made the buying process simple. Actually they were even able to fast track delivery which was very helpful and made the experience very positive. Highly recommend the team at the Comfort shop!
Brad @Moore Park Store
Visited The Comfort Shop, Moore Park Store for a Clei wall bed and sofa. I was served by the furniture whisperer, Brad Daley. This consultation was enlightening for me, as Brad freely shares decades of insight and PhD level knowledge of furniture and fabrics. I like the fact that he is a direct talker and willing to discuss both the cons as well as the pros of the furniture offered by The Comfort Shop. Brad provides extensive, perceptive and thoughtful advice regarding the function, installation logistics and design considerations of which you may not have thought, but are vital to integrating furniture into your living environment. Brad also assisted in the practical road testing of the bed and sofa and guided the taking of reference photos. Specific options, timeframes and prices were all documented immediately by Brad in a comprehensive quote including some bonus add-ons. All in all, a delightful low pressure sales experience with no hard sell from Brad - the experience was like a friendly conversation with an old friend offering helpful advice.
Was happy with my purchase and well looked after in the shop.
There was no pressure to buy and all information was given prior.
Very friendly and felt they wanted me to be satisfied prior to the completion of the purchase.
Still only a day since the purchase. Can’t comment on the product.
The service was great.
Our Billi Recliner chairs are both stylish and extremely comfortable.
The guys at the Comfort Shop in Crows Nest were super knowledgeable in guiding us to the best chairs for our downsizing. We are extremely pleased with the beautiful quality and the stylish looks of the Billi Standard Recliners which together with the great choice of colours will compliment our living area for years to come. Delivery was quick and efficient even though we live a long way from the City.
Leather Riser Chair:
The Leather Riser Chair I purchased is compact, beautiful quality, easy to use and was an excellent price. The customer service from enquiry through to sales and delivery was excellent
We love our new bed!!!
Our new bed from Comfort Shop is so comfortable, and was very easy to put together!
The staff members at the Comfort Shop in Crows Nest were super helpful. We have been looking for a suitable bed for years and now we have found it!
Service & Product
The Fortitude Valley store has a great range of modern contemporary furnishings and the layout is fantastic. Our interest lay in the Italian made latex mattresses, we purchased one and could not be happier.
Given my past experience with your beds I have gone again with your product in my new house.
The store experience was pleasant, efficient and informative. The purchase was clear and the delivery and installation prompt and well done.
Excellent products and excellent customer service
This is the third time I purchased products from the Comfort Shop. I appreciate the high quality of the products; the customer service and support is outstanding. This third time was again a fabulous experience and no doubt I will be a customer for a fourth time when in need of another bed or mattress.
Happy helpful place
The welcome was genuine, the staff friendly and knowledgeable. They were willing to show me the fabulous fold out wall bed even though I was not buying one. The store was light and well laid out. Absolutely no trouble when I changed my mind about my purchase. Great product. Excellent all around
Good service and product...delivery/installation rushed
I came across the Comfort Shop in Richmond and checked out their bed/mattress range which ticked all my boxes in relation to comfort, quality, and simple style. Bought the ergo bed, latex mattress and headboard and am really pleased with the product. The store provided good sales service and communication regarding delivery.
Great Service and Product
This is the first time we have ever bought a new bed without laying on it and testing it, but David we spoke with over the phone knew his product well and gave us the confidence to make our purchase. It was easy to assembly and we love our new mattress and bed frame. The service from start to finish was excellent and I would have no hesitation in recommending this company or the product.
Excellent for small spaces
Service although professiona it was also very friendly. The wall bed I chose was an excellent solution for a small space which doubled as a study. The price of the wall bed was high but quality of bed was first class. Comfort assembled the bed which was an extra amount over the price of the bed.
I visited the shop in Fortitude Valley in Qld and was impressed with the product range, the professi
I visited the shop in Fortitude Valley in Qld and was impressed with the product range, the professional and helpful attention I received from the Sales person and bought a recliner
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