Wonderful Service Great Product
I dealt with Ben at the Crows Nest Store. Ben went out of his way to assist me in my purchase of my Billie chairs. My sister said that sitting on the chair was like sitting on a cloud. I am thrilled with my purchase and would highly recommend Ben as someone who is helpful and professional.
- VIC, Richmond
- Verified customer
624 Mattress in a Box
We ordered the 624 Mattress in a box from the Richmond Store. Service was great over the phone during the pandemic. Mattress was delivered two weeks later and at first I thought I had made a mistake. The delivery guys took it out of the box and it was vacuum sealed down to about three inches. But they whipped it out of it's plastic bag and it began to expand... and expand... and expand.... By the time we went to bed that night it was fully expanded and was like sleeping on a magnificent cloud. A great improvement over our 20yo latex mattre...ss! The mattress is excellent quality, and we have the right amount of softness and support. No problems with odour (there was none) as I've heard some people have with latex mattresses. They should advertise it comes with two pillows and a sheet set, that was a big (nice) surprise. Service was great, delivery and installation was great. Give them both 5 stars.
innovate amazing product coupled with extraordinary advice and fantastic service!
The Comfort representive Ben I spoke with was awesome. Being In Victoria I wasn't able to go into a store as we are locked down! A friend had recommended the king single wall bed as a great space saving solution. Did a little research myself then called. Got great advice with all my options being explained to me. Great product knowledge and asked lots of questions so he could work out what would suit me best. Great service, but most importantly super comfortable bed and mattress. They had a sale so an even bigger bonus. Big shout out to the fantastic Kiwi guy who did the delivery. So efficient polite and careful! The recommended installer also a great guy who is very passionate about the product and very tidy!
A fan for life!
Fantastic space saving wall bed
Store Manager Bella was excellent in running through the various wall bed options and demonstration of the quality Italian Clei Ulisse wall bed.
Importantly Matt at the Sydney office was highly supportive in addressing the delivery and after sale needs during the Melbourne CoVid restrictions.
We are very satisfied with the bed, and are amazed at the simplicity in operating and space saving it has provided.
The mattress we purchased was great
The service we received was outstanding. Staff were attentive, listened to our requests and made suggestions. This is our 4th purchase from the Comfort Shop. As returning customers we are very satisfied and would not by a bed or mattress elsewhere.
Thank you to Patrick for his ongoing support and follow up
Yvonne and Robert
Extremely comfortable love it!
After looking for years for a new bed I walked in and saw the simple elegant design, lay on the mattress and knew it was the bed for me. Quality, supportive job done.
Great service and we love our new mattress
We got very attentive and informative service from Patrick and his colleagues. We ended up buying a king size Visco Elastic Mattress in the Ultima range. It’s so comfortable - soft but really supportive.
Previously I was waking up with a sore back every morning on an inner spring mattress - but the bad back disappeared overnight sleeping on our new Comfort Shop mattress.
Awesome Customer Service
David and staff were amazing and completely understood what we needed. Would highly recommend to visit if you are looking at purchasing a mattress. Nothing was an issue. The most important thing for me was David listened to me and advised the mattress accordingly. Many thanks David and Staff.
Great Service and Delivery
Ordered the chair as father's day gift, the service was super attentive, the staff is very knowledgeable of all their products, the delivery was effortless! highly recommended if you are in the market for comfy armchair!
Great service and quality
The Comfort shop team were really helpful and friendly. I never felt pressured and got a beautiful chair based on the many questions I had. Thanks for a great experience.
Love my new bedroom suite
Initially it was hard to make my mind up as they had a beautiful range - but absolutely love the bedroom suite I chose. It's modern, sleek and elegant. The service was excellent, and delivery went completely smoothly. The guys were very helpful and accommodating
Excellent quality & heaven to sleep on. I love the head rest option to elevate my body if Im having a day where my back needs to be upright to fall asleep. Really easy to assemble. Salesperson I dealt with was very helpful & knowledgeable about the products.My recent purchase was online( covid restrictions) & she answered all my questions so I could make the right decision. Its my 2nd purchase of a bed at The comfort shop & they didn't disappoint.
Great chair & service
I visited The Comfort Shop on the eve of the Level 3 COVID lockdown in Melbourne and bought the Miami recliner chair after trying it out in-store. The delivery arrived without a hitch 2 weeks later as scheduled, and we’re very happy with the chair.
Good product and good service
Very easy to navigate store. Staff very helpful, patient, professional and personable. Delivery was timely as promised and installation by Craig, the recommended trades person, was most efficient. Was advised pillows out of stock and would arrive later. Still waiting, but understand supply chains are subject to interruption in these times and have full confidence they will arrive. Thanks to all involved.
Friendly staff and best mattress i have ever owned.
The Comfort shop sells the best mattress I ever owned. We came back to get the same mattress for my daughter now and she loves it too.
The staff are very friendly and helpful.
- NSW, Moore Park
- Verified customer
Top quality product -- online order and timely delivery
I wasn't able to travel to one of the show rooms, but experienced excellent customer service by online chat, phone and email. Friendly, helpful, knowledgeable staff.
Even the delivery went smoothly, with plenty of notification and clear communication.
As for the chair -- fabulous. Super comfortable, stylish, great quality.
The store is bright and well laid out, with a good variety of items on display.
The chair I bought is ideal - it is comfortable and offers a range of settings for each moving part. the motorised version is perfect and I spend as much time as possible in it.
I was disappointed in the colour. I had reservations about the colour swatch but was assured that when made up it would be the colour of a sofa in the store, but it isn't.
Quick, efficient service
I contacted them on a Sunday regarding a possible repair and they responded almost immediately and arranged a visit for the next day, when the problem was fixed in minutes. Very happy.
Quality Furniture + Great Service
I stumbled on their new shopfront by chance and found the bed surrounds to go with a motorised bed I purchased from them 14 years ago. The staff went out of their way to make sure it was a perfect fit, and yes, the bed is still working perfectly after all these years. That's quality!!
Excellent quality and great advice from sales team
After a lot of research we found the perfect sofa bed at the Comfort Shop. It is stylish, excellent quality and the sales staff gave very good advice when we made enquiries. When we explained there were a few flights of stairs to negotiate and we had recently painted, they organised the delivery team to bring the sofa up in pieces and assemble it for us on site. The delivery guys were careful and efficient. The whole process was trouble free and we love the sofa!
Questions & Answers
I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?
Customer ServiceThe Comfort Shop
Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you
My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.
Customer Service O.The Comfort Shop
Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.
I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?
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