The Comfort Shop

The Comfort Shop

NSW, Crows Nest, NSW, Moore Park, VIC, Richmond, QLD, Fortitude Valley · See All

4.9

619 reviews · Statistics

PositiveNegative
99% · 6117 · 1%
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Return Claim MadeYes (2) · No (361)
Warranty Claim MadeYes (4) · No (361)
Product Appearance As advertised (277) · Not as advertised (16)
Product Quality
4.9 (359)
Customer Service
5.0 (357)
Knowledgeable sales staff
High quality range
Timely delivery
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Reviews

Dick P.
Dick P. Hunter Region, NSW

Easy to work with

NSW, Crows Nest

The Comfort Shop staff were very helpful and efficient. The delivery went seamlessly and we are now sleeping in a great bed.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Crows Nest NSW
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Rachel D.
Rachel D.

Made our spare room so much more useable.

QLD, Fortitude Valley

Everything went well from the caring gentleman at the purchase to the lovely installers.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Fortitude Valley, Brisbane
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Agnieszka M.
Agnieszka M. · 3 posts

Excellent customer service and fantastic products

QLD, Fortitude Valley
  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Fortitude Valley QLD
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Joe Langley
Joe Langley Illawarra, NSW
 · Verified

Great service and products

NSW, Crows Nest

Crows Nest Comfort Shop has great customer service and worked with us in storing our purchase for months during the pandemic. Once we were ready, our purchase was delivered by very courteous and helpful staff. The only issue we would raise is the lack of detailed specifications for the queen wall bed we purchased. Other than that, we are delighted with our queen wall bed and recommend David and is team highly.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Crows Nest
Product Quality
Customer Service
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Lisa
Lisa Sydney, NSW

First Class product and service !

NSW, Crows Nest

From the moment we walked into the store to the time we received our Penelope Sofa Wall bed , our experience with the Comfort Shop in Crows Nest was flawless . We were taken through a range of products to see what best suited our space in a friendly and relaxed environment. We absolutely love the choice we made and the quality of the product is second to none and worth the investment we made . The installer was friendly and punctual and everything ran smoothly. I highly recommend the Comfort Shop and cannot thank David and his staff enough for a wonderful experience.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Crows Nest
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Paul Kirwan
Paul Kirwan Sydney, NSW

Comfort by name and comfort by nature

NSW, Moore Park

Firstly, I could actually test the bases and mattresses in the shop. Samantha was polite and efficient (in spite of my shabby clothes. I looked like I didn't own a bed).
Delivery was great. They put the base together and installed everything then demonstrated the tilt mechanism.
The bed is so comfortable. And the numerous reviews are very positive so I am confident of a problem free future.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Moore Park Supa Centre Kingston 20333
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Joseph F.
Joseph F. · 3 posts

Wonderful service

QLD, Fortitude Valley

This man was amazing ,he was such a gentleman ROD

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: Not as advertised
  • Store Location: Valley QLD
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steve
steve

excellent product and service

NSW, Crows Nest

Very well made product, looks great when installed and terrific service.

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John Waddington
John Waddington Sydney · 2 posts

Beautiful recliners

NSW, Crows Nest

We are very happy with our recliner chairs. The service we received at the shop was fabulous and they were able to store our purchase until we could move in to our new home. Delivery was timely znd the chairs are extremely comfortable. Highly recommended.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Crows Nest NSW
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Ross T
Ross T South East Queensland, QLD · 3 posts

Well built, very comfortable bed!

VIC, Richmond

Service at the Richmond store was very good. Staff were knowledgeable and very helpful.
We bought the Ulisse queen wall bed for our 2nd bedroom.
Bed is great...very comfotable and discreet when not in use.
Our installer Craig was prompt and efficient.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Richmond
Product Quality
Customer Service
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Paddle
Paddle
 · Verified

The product is beautiful, the service excellent

NSW, Crows Nest

The comfort Shop Crows Nest has been a pleasure to work with from the get go. The sofa bed (KALI 120) is beautifully made and a delight to live with, completely transforming my bed/office. The installation was very professional (although he could have confirmed the appointment prior - I had to text to confirm). I purchased and then had construction work at home which meant the instal had to be delayed - they stored the bed for months while that was happening. They delivered the mattress separately so I could use that, and I have to say it's THE most comfortable mattress I have ever slept on (Contour Visco Elastic Mattress). In general, a great product and exceptional service.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Crows Nest
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Judy B.
Judy B. · 3 posts

I love my wall bed study

NSW, Crows Nest

I am so pleased I made the decision to get this wonderful product.
I have two rooms for the price of one.
Ben was extremely helpful and they were able to store it for me until I moved into my place - bonus

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Store Location: Crows Nest
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Nat Donnelly
Nat Donnelly

Absolutely love it

VIC, Richmond
  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Richmond, Victoria
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Julie B.
Julie B. Illawarra, NSW

Quality of product, quality of service, that’s why I keep shopping at Comfort Shop

NSW, Moore Park

I keep on going back to Comfort Shop for the quality of the items and the service. I purchased 2 wonderful Kiri recliner chairs recently. This is following a desk/bed (LGM 01 - Queen) I purchased years ago, which I still have and is still top notch. The best quality, on site service excellent, delivery and installation service absolutely client centred and a great range of products. I keep on referring Comfort Shop to anyone willing to have long lasting and beautiful products.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Store Location: Moore Park Sydney NSW
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KCA
KCA

Great advise

NSW, Crows Nest

The staff at the Comfort Shop Crows nest were so helpful and patient as we made the big leap from a queen inner spring to a viscoflex split king on adjustable base. Totally satisfied after a week of sleeping soundly and waking without hip pain. Thank you!

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: As advertised
  • Store Location: Crows nest
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Questions & Answers

Vicki T.
Vicki T. ·  · The Comfort Shop

Price of benchmaster recliner with foot stool please Sunshine Coast qld
Niclkin Way Warana

The Comfort Shop
The Comfort Shop · 

Hi Vicki. We have a range of BenchMaster Recliners - they start from $1290 (Miami Recliner + Foot Stool) - $2390. Delivery to Sunshine Coast area is $180. Please do call the Brisbane showroom if we can assist? T: 07 3252 9444. thanks. TCS Team

Guest
sydneymidge
sydneymidge ·  · The Comfort Shop

Hi. Do you have lift chairs with battery operation?

The Comfort Shop
The Comfort Shop · 

Hello sydneymidge. Thanks for your enquiry - both our Chicago Lift / Restaway Lift need to be plugged into power. Not battery, sorry. Please let us know if we can assist. We have stock available now. thanks.

sydneymidge
sydneymidge · 

Thank you but I prefer not to have a cord across the floor in case of tripping. The chair won't be positioned near a wall socket. But thanks for your quick response.

Guest
Carmel Martin
Carmel Martin ·  · The Comfort Shop

Do you sell ergonomic bar stools?

The Comfort Shop
The Comfort Shop · 

Hi Carmel. Sorry - we don't sell bar stools - but if we can ever assist with a comfy Recliner Chair, please let us know!

Guest

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The Comfort Shop

Details

About The Comfort Shop

The Comfort Shop is an Australian owned and operated furniture retailer that imports bedroom and lounge room products from Europe, Asia, and South America.

The product range includes:

  • Recliner chairs and lounges
  • Slat bed bases
  • Mattresses and pillows
  • Headboards and bed surround products
  • Wall beds
  • Guest beds, including sofa beds

The retailer has showrooms in NSW, QLD, and VIC.

Points of praise:

  • Most reviewers found that sales representatives at The Comfort Shop were extremely professional and knowledgeable. Reviewers appreciated how they took the time to explain their product range in detail, which customers said helped them go home with a product they loved.
  • They also said that the items they bought from The Comfort Shop were of superb quality.
  • Customers said that their products were delivered on time, and that the delivery staff were friendly.
Compare all The Comfort Shop listings
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Living and MattressesBedroom, Living and MattressesBedroom, Living and MattressesBedroom, Living and Mattresses
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Contact info for The Comfort Shop

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