Purchased a Ulisse Queen Wall Bed with dining table. Happy with the product, installation, etc.
Unfortunately, after a period, one of the boards developed a crack. Contacted Steve at the Comfort Shop and, after some negotiations (some dispute who was at fault), we agreed to share the cost of the repair with the Comfort Shop paying the major portion.
This review is a result of The comfort Shop sticking to the agreement and resolving the matter has agreed.
One judges a company not only on the product/service that they sell but also on how it resolves customer complaints. The Comfort Shop deserves praise for its effort to resolve our complaint.
Amazing customer service
The customer service at The Comfort Shop was fantastic. We received an excellent level of care in our couple visits there while picking out the right mattress for us. Matt and David were personable and knowledgeable (both on the phone and in person) and their communication throughout the decision-making and purchasing processes was fantastic.
Quality service to match the quality bed
David at the Comfort Shop was amazing, he was so helpful and knowledgeable, he wasn't pushy and gave us plenty of space to make a decision. Our Ergo base bed and mattress is brilliant. From the first night we have been sleeping like a baby! Highly recommend David and the Ergo bed.
FANTASTIC Customer Service by Dianne
Our experience was a delight. Our Customer Service representative was clear in detailing the product and then worked with us to organise delivery to regional Victoria. Every touch point with the business and Dianne were excellent.
This is our second Later recliner chair from the Comfort Shop. Knowing what we had bought before, albeit 4 years ago, we purchased the 2nd over the phone. Bella looked up our history, confirm our previous purchase and came back to us with all our questions answered. Delivery arrived as planned.
Quality product and great service.
A hassle-free shopping experience
So happy we found the Comfort shop, after weeks of looking at recliner chairs. Courteous & knowledgeable sales staff, good range, colours, and prices plus a great discount on the chair we liked. No waiting for 8-12 weeks-chairs were delivered, (free) within 10 days.
wake up without the sore back feeling!
I came in looking to replace my ageing bed base and end buying the visco mattress to go with it. I get a good nights sleep with better lumbar support and like the adjustable base so I can elevate the head end. I got great service and good delivery
Comfort and lightness.
I ordered over the phone. The Manager was very helpful and went out of his way to make sure I got what I wanted. Communication, delivery and service all excellent.
We have bought beds from the Comfort Shop for about 25 years. The construction, comfort & support has always been excellent. David @ Crows Nest is very helpful and knowledgeable, and the delivery team are also excellent (we have a difficult home to deliver to). Highly recommended all round.
excellent and professional service from the start till the end
staff members were lovely, they gave us a lot of information. we are fussy with our bed so it took a long time to decide which bed to purchase. they are so patient, helpful, and I have nothing to complain. the bed has been wonderful, we love it.
our whole family now have mattresses from the Comfort shop. We live them they are so comfortable. Service was great and they have out history from 10 years ago. Would highly recommend
Great store with wonderful staff. The products are different and exceptional value. The delivery and installation was seamless. All rubbish was taken and the installation were courtesy and very professional.
Love my chair
I knew which chair I wanted before going to the show room.
I am very happy with my choice it is everything in comfort that I expected.
My experience in the show room was very friendly and positive. Thank you
Not only a really comfortable chair but a great in shop experience...the assistant( Ben Cavanagh) was knowledgeable and helpful without being pushy and gave us as much time as we needed to make up our mind!
Excellence in quality and customer service
The Comfort Shop at Crows Nest have provided 3 x Wall Beds to our family over the past few years. Their customer service has been exceptional at all times and our Wall Beds have been the best investment in our homes, providing guest and family bedding that is extremely comfortable. I fully recommend this company and their Wall Beds - every home should have one.
Love me new replacement mattress
Bought my first mattress from The Comfort Shop around 12 years ago happy to go back and replace in 2019. Good staff, good service, suspect I will be back again in around 2032.
Well designed and very comfortable.
The Comfort Shop in Crows Nest, NSW was easy to find and parking was not an issue as there is a carpark within a short walking distance to the shop. The range of products in the shop was comprehensive and well displayed. The staff were very helpful, respectful and were able to answer all our queries. I bought a Boston recliner and Telemaco King Single wall bed and latex mattress. Both are well designed, constructed and very comfortable.
The wall bed was installed by a technician who completed the installation promptly.
The Comfort Shop is highly recommended for its quality product, sales and after sales service.
The store was very easy to navigate. Had the help of Brad & Craig at Moore Park. The product range was good, gave us a good choice, we didn't know what we exactly wanted when we first walked into the store. The quality of the product has been good so far. Have had guests already who say they had a comfortable nights sleep. One thing negative was both guests were tall and said that there feet hung out of the end of the bed. They didn't complain though,
No way would you attempt to assemble 17 boxes worth. The installation measurements were ...
Thanks Patrick, I am now reclining in the best chair in the universe.
We were on our way to a different store when The Comfort Shops terrific display caught our eye. When I sat on the black leather chair I knew it was the one for me.
Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.
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Questions & Answers
I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?
Customer ServiceThe Comfort Shop
Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you
My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.
Customer Service O.The Comfort Shop
Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.
I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?
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