Thanks Patrick, I am now reclining in the best chair in the universe.
We were on our way to a different store when The Comfort Shops terrific display caught our eye. When I sat on the black leather chair I knew it was the one for me.
Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.
Happy with online purchase and delivery
I recently purchased a recliner which, due to physical restrictions, I had not had a chance to view nor try in store. I based my purchase on the content provided online, from the recliner's description and specifications to colour options. Ordering over the phone was very easy and the person who took my order friendly and professional. Delivery was made within the time specified (a week as the recliner was coming from the NSW warehouse) and the recliner installed in my home by the delivery people, themselves courteous and professional. Overall..., very happy with both service and purchase. I would have given The Comfort Shop 5 stars if someone had given us a courtesy call shortly after delivery to ask if we were happy with our purchase. Other than that, all good.
Wall Bed - best investment ever!
Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!
Marvelous comfort, superb customer service
Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.
Great Product great service
I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.
Excellent Customer Service
I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.
Simply Great Service
I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.
Excellent quality beds, sales staff and delivery.
The Malvern store was excellent. Sales staff knowledgeable and bed quality excellent. The delivery guys were very good too. Overall a good experience. We went to many other shops selling beds but always came back to the Malvern Store.
Great service and great product
From the moment we walked into the store we had the full and undivided attention of Brad Daley the store manager. He was able to ask the right questions and point out the benefits of the various bed and mattress options. Brad was able to schedule a delivery date that met our needs and the delivery crew arrived on time.
We had one minor incident where the delivery truck accidentally damaged a neighbours fence gate assembly due to the narrow street, however Brad was able to follow this up and has put in place a repair schedule.
We are pleased with the bed / mattress and side tables and would recommend this product to others. Overall, well done.
A repeat customer (3 items - 1 manual recliner, 1 electric and double wall bunks with lounge). Store well laid out. Excellent range of products. Assembly unnecessary. xxx xxx xxx xxx xxx
The only reason I didn't give 5 stars is because it took a long time to receive my item. There was a hold up with the overseas supplier which was frustrating, however the staff at The Comfort Shop were very professional and accommodating through the whole process. Finally received our footstool and they delivered it for free to make up for the inconvenience. Very happy with the product.
The lifter chair is just what was needed, especially as it rotates to allow easy access to both an activity table and a wheelie walker. The recliner suits my husband fine.
High quality product. Service friendly and accommodating.
Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency
The Comfort Shop definitely lives up to its name! Hands down, the best bed I have ever bought!
I could not be happier with the products purchased or the advice given when choosing the right bed for my son. The bed frame is second to none and the adjustable headrest is perfect for medical needs, such as reflux, or if you just want to read comfortably in bed. I love how you can adjust the slats on the bed, to make it firm or soft. The overall quality of the bed frame and mattress is superb! The travel pillow is also amazing. The level of service and advice provided by The Comfort Shop was exceptional and spot on, right through to delivering and assembling our chosen bed. The store was easy to navigate. We will definitely be back! Thank you!
Great product, excellent service
Love our new wall bed / desk.
Gentlemen at the store were very helpful, with both products and installation organisation. Response to questions was quick and polite. Have already passed on recommendation to several friends
- NSW, Moore Park
- Verified customer
Great Products and Service
My wife has been using an Ergo electric bed for the last 3 years and I decided I would like one as well. Went to the easy to use website and emailed a couple of questions. Very prompt response provided with an attached quotation which looked good to me so I placed an order and paid by direct credit. Did not receive any acknowledgement of my payment so I phoned to check receipt (this is the only reason why I did not give 5 stars) which was then confirmed. Shortly thereafter I received a phone call regarding a delivery date which was only 4 days away. Bed delivered and installed on time and delivery persons were quick and friendly. This is the third time I have purchased products from The Comfort Shop and I highly recommend them.
Very comfortable leather couches
Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.
If you're looking for a wall bed, you need to visit The Comfort Shop
When buying something a little out of the ordinary like a wall bed, it really pays to see what your choices are like up close.
The Comfort Shop is the best place to do this. I was taken through the floor models, each one well demonstrated, so by the end I had a good idea of what I wanted and even some ideas for the future.
Getting the delivery and installation planned was also incredible straightforward, turning what I thought would be the hardest part of the process into the easiest!
Their first class customer service is what will bring me back when the time comes!
This is the third time over 18 years that we have purchased Lauffe recliners.
The service was excellent from start to finish.We purchased the chairs with no fuss, scheduling in a perfect delivery time and date. The delivery went as planned, the chairs unpacked and checked by two very polite delivery people. If only all transactions were so seamless. Great shop so helpful.
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Questions & Answers
I have a one bedroom flat for occasional use in Paddington Sydney with a king bed.
My husband has had Parkinsons for 20 years and needs the functionality of the hospital bed we have in our usual home interstate.
Is it possible to have a product which can raise the head, tilt and be split so it can accommodate two sllpers?
Customer ServiceThe Comfort Shop
Hello Jane. We would be very happy to call you to discuss of course - or you can contact either Sydney showroom - Crows Nest 9438 4422 / Moore Park 9662 0888. But yes - the Ergo Electric Posture Slat Base can do exactly this - raise the headrest / footrest / and be a split system - split queen or split king. We freight all over Australia. Please let us know if we can assist or call you directly? thank you
My two ergo beds have arrived with legs and a headboard. Haven't found any instructions for putting together as yet. There are 4 long black bolts, all four have a washer and one has another piece, I don't know what it is or why the other three bolts don't have this too? Tried to send a photo from my phone/email but wasn't accepted. Grateful your advice.
Customer Service O.The Comfort Shop
Hi Sue, sorry for the late reply on this, we weren't notified of your question. It's best to contact our customer service department on 02 9729 4200 to talk through this. Thanks.
I ordered a stroller one about a week ago but still haven't received a racking number or estimate of when the item will arrive I have sent emails to yah n still no reply. Any help?
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