The Custom Sneaker Co

Ordered back in February. Had received no response or updates about the status of the order despite emailing and contacting through the website multiple times. Absolutely atrocious service, after putting for a refund on PayPal after 3 months of no response they created a tracking number 1 day before the case would auto close as they had not… Read more

contacted PayPal despite the 2 week open case. Finally had the money refunded through PayPal. Do not use!!!!

Way better than I expected – Didn’t know what to expect, but these turned out so nice. The details are crazy, and they actually look even better in person. I’ve worn them a bunch already, and they’re holding up really well can wear them everywhere. Came within the timeframe too, only took about three weeks, which is good for something custom made. Definitely happy with mine.

Very nice shoes and quick delivery – Shoes came within stated timeframe if not quicker. Quality is great and they went above and beyond and kept me in the loop. Delivery was very quick and considering these are hand made very reasonable timeframes. Will be getting another pair soon :D

Go elsewhere – I would definitely not recommend this company. Made a purchase in September. Still have not received product at the end of January. No communication, dispute raised with PayPal.

Fast and Good Quality – Love my shoes came within a few weeks which is within timeframe. Great quality the design has so much detail. Would recommend and would buy again. Thanks

Deceitful company – BUYER BEWARE. This company provides false and misleading information about their product, service and delivery. I ordered shoes in March and despite this company taking my money they refuse to fulfil my order. I still have not heard from them despite chasing every week! They delete all negative reviews. The reviews are not a true reflection of how this company rips off consumers. DO NOT BUY FROM THEM. Would give zero stars but not an option

WASTE OF MONEY. SCAM DONT BUY – These guys suck. I ordered last year in the middle of November, it’s been 4 months of hell with these guys. A waste of money. Show details

$$$ STOLEN – Shoes are a NO SHOW!! This is a not a company just a [Content Removed] with a website...DO NOT fall for it, we lost $356 AU of our hard earned wages to this so-called company. Disgusting I hope they have trouble sleeping at night knowing they have disappointed so many kids and ripping off people who are trying so hard to make ends meet, Custom… Read more

Sneaker Company you need closing down!! Paypal offer a refund if lodged within 180 days, we are currently trying to get our money back. The more people who report them to Paypal then they won't be able to offer this form of payment.

If I could give this no stars i would – Ordered over 15 months ago and still have not received my order. I have been going back and forth with the company being promised my product. After a while I was so annoyed I requested a refund to which they ignored saying that I would receive my item shortly and a $50 voucher off ( as if I would repurchase any product considering how badly… Read more

they've treated the situation) . I've attempted to contact them again in regards to my order but have not received a reply. I'm sure they are multiple situations of this. I would highly recommend not buying off this company

Terrible service and quality – The sticker started coming off after one wear. I tried to complain and get a refund and they put it back on me saying I did something wrong. If it was such high quality it wouldn’t have come off with one day walking with them, then they ignored my messages and now I have a pair of shoes that I won’t wear. Trying to find an ombudsman to talk too Show details

Don't waste your money – I paid for a custom design to be created. They took the $25 for the design then stopped replying to me completely. The designs weren't great either, they looked like drawings copied and pasted off the internet. Don't bother with this company. Show details

No product – It’s been 1 year now, many emails back and fourth about them sending another 2 pairs out to replace the lost ones and still not received. Wasted $600 with this company. Do not buy from them

BUYER BEWARE - ITEM NOT RECEIVED – Ordered shoes for granddaughter and after 4 months, kept getting excuses why they were not received. This company should be reported to ACCC for scamming so many people. They refused to return funds.

Product received 5 months later – There is no fault with the product itself. I was told that it would be delivered within 4-8 weeks, however, only received the product 5 months later after many correspondence and requesting a refund through PayPal. So would not recommend unless you’re willing to wait 5 months to receive your order. Show details

Terrible customer service and product quality – The painting of the shoes comes off quite quickly so the quality is not good at all. Sent back after complaining to them for repair, and they said 3-6 weeks to fix and send it back. It took over 6 months for them to deliver it, always ignoring my emails and saying that they were gonna check and never got back to me. Don't buy anything from them!!!… Read more

I finally got it back after sending multiple emails per week and threatening to call ACCC and report them.

SCAM ALERT – Ordered November 2022, it’s now the end of April 2023 and still no shoes. Have sent messages through fb and they haven’t even been read. Numerous emails and still nothing. Show details

You guys are a scam – Where is my order? It’s been 6 months this is beyond pathetic and you guys are useless with responding, how about ship orders out instead of taking peoples money and forgetting about orders. You’re a pathetic company.

SCAM! – Order 2 pairs for my daughters for Christmas 2022 and it’s now April 2023 and still nothing. I have emailed them numerous times and had one response saying they’re back logged with orders. I will now take this further. So disappointed

SCAM ALERT – It took 4 months, disputing the payment with my bank, the ACCC, australian disputes tribunal and conversations with my lawyer to get my order! Don't buy from this company. Their no refund policy is against Australian consumer law if the service or product you purchase isn't provided, but they WILL hide behind their little no refund blurb. It's a… Read more

shame when you are trying to support small Australian businesses, and there are people like this out there. Update: There is now a news.com.au article out on the company. It's legit that bad! It's not worth the time, money or energy of constantly chasing and having to lodge complaints with government bodies.

Don't buy products from here!! – I bought a pair of juice world shoes from here for my daughter for Christmas at the start of December 2022, when I tried contacting them they did not reply eventually a month after they replied I asked for a refund of the product, which they responded that they can't. So I asked how long before product will be dispatched and they ignored my… Read more

messages again until 1 week ago when I said that I was taking them to asics, Victorian police, and consumer Australia, for theft, fraud. They said they were going to add personalised initials in which they did not. They shoes are plain. Images look distorted and like they have just been stamped on the shoe itself. For the price you pay it is not worth it.

Don’t Bother – Ordered 6/12/22, arrived 4/4/23. Emailed multiple times with no response, no updates at all until randomly got an email from AusPost saying they’d been shipped. Nothing wrong with the shoe itself, but definitely not hand painted. I wouldn’t even care that it’s a sticker if they just said that’s what it was from the beginning. From a distance… Read more

sticker looks fine but up close it’s really pixelated. Just buy yourself a pair of shoes and put your own sticker on it if you really want them.

If I could score zero I would – Don’t be fooled by the 5 star reviews on their website this company is a joke. Ordered on Nov 22 arrived April 23 and I believe they only shipped because I escalated for a refund via zip pay. Overpriced for a sticker on some cheap Nikes. No comms like zero not even an apology. Do not waste your money,

waste of time and money – do not buy from this store as I waited almost 4 months to receive my order. as indicated on their website the shoes were "hand painted" but it was blatantly obvious that it was a sticker heat pressed onto the shoe. during the 4 months of waiting for my product I constantly sent them emails regarding the status of my shoes and got no responses. if I could rate it lower than 1. I would

DONT WASTE YOUR MONEY – Waited around 14 weeks to recieve my shoes I ordered for my nephew, pretty sure that these are fake air forces, not even hand painted its a decal that they have printed & cut out and heated onto the shoe, there was makeup on the shoe aswell! Poor quality, poor service & no apology note in the box when the shoes arrived. I can't believe that they… Read more

still continue to take orders knowing good and well that they are not able to keep up with the demand. Save your money and go elsewhere.

Don’t purchase they are a scam – Ordered sneakers almost six months ago and never received them. Tried to contact multiple times with no contact back. Don’t purchase from this site!! Show details

DO NOT ORDER FROM THESE PEOPLE! – I ordered my shoes October 22nd 2022, it's now March 2023 and I still have not received my shoes, after a lot of ignored messages on Instagram and emails that have not replied to, when they final replied they said they've sourced my shoes from overseas as Aus as sold out of Air forces!! Lies!! They've probably purchased fakes, I've recently… Read more

emailed and asked what is happening with my order only to be told to be patient even though I've waited 6-8 weeks, afterpay won't refund my money and it's costed me $300 absolutely ridiculous and very unprofessional at this point I don't want my shoes I just want a refund.