- Verified customer
Punctual and informative but very expensive and no better than any other plumber.
Their advertising suggests they can fix issues with exclusive techniques and equipment. This is not the case. Shop around carefully and don't believe their hype. They have the same equipment available to any other plumber and cannot perform miracles. I would not use them again but would instead use a recommended local plumber who doesn't have a large advertising budget to pay for.
A great tradesman experience
I would like to recommend Andrew, from The Drain Man, who arrived promptly to unclog our drain. He was polite and efficient, explained the problem clearly and worked quickly to find and eliminate tree roots.
Hourly rates are an absolute joke, they weren't able to fix our drainage issue, and charged us for more time than the guy was at our house. They then completely ignored our complaint about the overcharging of time. Save yourself a fortune and use any other plumber.
Plumbers that don't replace pipes
It wasn't made clear to me that they only fix broken pipes by relining. So I paid for the cctv camera work ($495) and at the end I was told by the 'plumber' that they only do relining, which was $6000. I was under the assumption that plumbers can also the dig and replace the broken pipes, but these guys can't do that.
Drainman quote - too expensive
Guys at the Drainman were very courteous and ready to help to fix an ongoing problem. Thanks guys.
Quote given for work required was for 10 Metres of sewerage reinstatement requiring a root grind followed by an internal re-line of the sewerage line back to the main sewer pass-by of our property.
Problem was, for the perceived value of the work required, the quote was too expensive.
Job can be done by most plumbers & drain repair companies who use the exact same technology anyway, so make sure you get quotes from other reputable companies before you sign up.
Charged THREE times more than regular plumber for same job, exactly, except Drainman has the gimmick of the camera.
They also siliconed the toilet back to the wall and then denied it and refused to fix it.
Don't believe their ads... Huge ripoff
Agreed to do leak detection for burst pipe but sent invoice for clearing storm water drains.
When the error was pointed out Brendon said they need to update their wording.
Then said they will cancel. Refused to refund even though job wasn't carried out.
Kudos to andrew aka the drain man for helping me out on the road the other day when my car broke down due to no petrol, he helped me out without any comments or anything due to its a rookie mistake. May your business prosper ! Cheers.
Rip Off - Waste of Money
We had a bad smell coming from bathroom sink drain. We had to pay $495 upfront and no refund. He came, filled the bath (took time) let it out. Got the camera thingy, looked in the outside drain, took a 10 min phone call sat on the bathroom floor and told us he was running out of time. The son of Brendan (The Drain Man) told us there was nothing he could do and it could be a possum in the roof. Then he left.
Literally your money will go down the drain!
3 hours of searching with cameras and cutting pipes in several areas of our property with zero answers for $1,200. Bloke left us with a muddy mess saying it would be a week or two before he could get back to us. The next day we located and fixed the problem ourselves which was a small crack in the original pipe we thought was the problem. Complete and total waste of $1,200...stay away and save your money, they are no drain experts! Dreadful experience.
- Verified customer
$495.00 "down the drain".
Plumber was given wrong address even after me spelling it out. Inspected with camera and couldn't find anything wrong. Certainly seemed like there was a problem to me, otherwise why would I ring at all. Packed up. At my request asked them to do it again so I could see for myself. Oh, yes a crack in pipe. (I wonder) Would have spent 40 minutes on job if I hadn't requested a 2nd inspection. There for about an hour.
Hi Drain Man , thought I should give your company some feedback from recent work I had carried out by your company and the poor follow up to services I requested.
After paying your company $800 to place a camera down my stormwater I was told there is an obstruction that cannot be removed due to its size I went to the effort to cut out the area of pipe and found a soft pet toy (the squeeze & squeak type) not bigger than a tennis ball. I cannot believe your tradesman could not have removed it with your state of the art equipment. I then followed...
Blocked Storm Water Tree Roots ???????
Drain man was unable to get camera down pipes to see exactly what was going on. Put pressure head down pipe and eventually got it stuck in pipes and was unable to remove. Told us that we would need to smash up the concrete then replace storm-water pipes and then ring him once we retrieved his equipment so he could get it back and walked away. Rang an experienced real plumber who then found the issue and was resolved without the need to spend thousands doing what The Drain Man had told us previously. Would not recommend The Drain Man to anyone. $500 Wasted and could have been a lot worse if we had gone with their recommendation
"We don't give refunds!"
Wrongly believing this mob to be competent and honest, due to years of adverts on 3AW, I rang and paid $495 up-front for a camera-inspection of a leak in pipes connected to an underground pool. Their bloke showed up - not with a slim endoscope-type camera, but with a big old clunker of a camera which wouldn't fit more than 12 inches into the pipe, and spent no more than 10 minutes on the premises. He then packed up his gear and went outside and sat in his van in the street for the next hour watching the clock tick down. After he'd been there...for a solid hour, he drove off. His boss, when I complained, refused to consider any refunds whatsoever despite their utter non-performance, but did offer me a minor discount off future works if I wanted to throw more good money after bad. Don't believe their false advertising on 3AW. Never Again! "The Drain Man" is just money down the drain.
Soooooooo expensive $24,000!
Paid the initial $495 to come out and inspect blocked sewer drain. Problem was broken pipe deep down, so $21,000 to reline it, plus $176 per 30 mins of drilling time, which added up to a further $2,420. Very pleasant and efficient guys but still having trouble gaining the promised vision from their camera and the warranty. I have had to rely on their advice that it was deep down. - l still have no evidence, $24,000 later. I paid on the day of repair.
Can't fix the problem. Promise to spend another half an hour but same thing still block. They told me call the Sydney water for help instead. Talk about professional. Very unreliable. My advise Go some way else.
Ripped off with Deposit
**BEWARE ** Ripped off with deposit. My wife called because of a blocked toilet, she was told the cost was $495, for someone to come and have a look and $250 was required as a deposit, which she agreed. Payment was taken nearly instantly and the invoice was emailed to me, I called them straight back within 1 hr and asked if I could cancel ,as this was a rental property and the Landlord has his own plumber and would not accept the Drain Mans charges. I was told the deposit was NON REFUNDABLE. I explained the appointment was 4 days away and wha...t impact could this cancellation have on their business, they would not have even scheduled the job to anyone yet ?. The girl on the phone initially apologised that the trainee who took the booking should have asked if was a rental, but then denied she said that in the next conversation. When I questioned her, about saying that, she hang up on me. I called back and spoke to the owner Brendan, who was adamant that I was not getting my deposit back and accused me of swearing to his staff, which I don't believe I swore once, although I wanted to ! . then when I said I might as well keep my appointment he told me he now wanted the full amount up front !!. If I had cancelled with 24hrs, I would understand losing the deposit, but when you cancel within the hour and the appointment is 4 days away I don't see an issue.. I'll be talking to Consumer Affairs and getting a ruling on this
Punctual and professional service
The team ( Dean) arrived on time and were courteous caring and professional.
They explained the process and proceeded with care being taken not to leave dirt inside the home.
The problem was solved in a difficult access environment.
Top marks and I would highly recommend them.
Effective and efficient plumbing service
For years we have been grappling with finding the best plumbing service provider in Melbourne. Today Todd Dover from the Drain Man came to our home and eliminated all of our concerns that we may not get a quality plumbing service whenever a problem emerges. Henceforth we will only ever consider the Drain Man for all and any plumbing service we may require. Todd was mannerly and respectful, and his knowledge, skill and judgement was immediately obvious as he routinely attended to our drain blockage. Thanks Todd.
From Tom and Elizabeth in Balwyn
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