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The Eternity Rose

The Eternity Rose

4.7 from 141 reviews · View Statistics
See the Best Flowers & Gift Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by The Eternity Rose

Reviews

4.7
141 reviews
  • Product Quality
    4.9 (83)
  • Return Claim MadeYes (3) · No (80)
  • Shipping
    4.6 (69)
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Curtis
CurtisGreater Melbourne (Metropolitan), VIC

Great product, well backed.

published

Ordered a rose. It was beautiful. It did have a small amount of damage though. So I let them know and it was a simpler pain free process which ended with them sending out a new rose at no cost to me. My wife loves it and the service has been fantastic.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Trusted Seller - Very trustworthy

published

I purchased a gold plated rose for my partner. It was two years old and broke. I then got in touch with Eternity Roses and they sent me a replacement within a few days. Thank you for being so understanding and cooperative. I highly recommend purchasing from The Eternity Roses if you are looking for a company that cares about there customers.

Shipping
5/5
Incentivised Review No
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Dekka
DekkaSydney, NSW
  • 2 reviews

So elegant, and the perfect gift !

published

Such a beautiful gift, and when there was a drama Danielle from customer support was so gracious and fixed it

Product Quality
5/5
Shipping
5/5
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Peter
PeterSouthwest, VIC
  • 4 reviews
  • 19 likes

50th Wedding Anniversary gift.

published

Dear Danielle,
I just wanted you to know that the Rose arrived today & I am over the moon, not just for the prompt delivery but for the product itself, it is truly beautiful! I’m sure my wife will be as pleased as I am when she opens the beautiful box on Friday for our 50th. Wedding Anniversary.
Thank you once again, wishing you a very Happy Easter.
Warm regards,
Peter.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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  • Verified

Great customer support

published

I ordered a gold rose to be delivered for my wedding anniversary. My package was lost by the delivery provider.

Danielle help me out in trying to locate it. We where unable to do so.

The Eternity Rose send me a replacement at no charge.

It's good to get great customer support especially when you are at the other end of the world (Canada).

Incentivised Review No
Return Claim MadeNo
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Karl
KarlSydney, NSW
  • 3 reviews

…..IT WAS CLEARLY YOUR FAULT for addressing it to my wife

published
Product Quality
5/5
Shipping
1/5
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David
DavidGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

this is an exquisite piece and absolutely beautiful.

published

thank you so very much for this absolutely beautiful symbol of our endurance of 50 years.
This is an exquisite piece of art and very very beautiful.
My Wife was amazed and so happy we have this to commemorate our Anniversary
I cannot thank you for the Speediest delivery I can ever remember, when purchasing online that was exceptional service.

Again Thank You so very much for your service and an absolutely beautiful emblem to mark our 50 years

Product Quality
5/5
Shipping
5/5
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Sandy S.
Sandy S.Far North Queensland, QLD
  • 12 reviews
  • 7 likes

Such a sweet gift

published

I sent the rose as a gift to someone dear to me who suffered and unexpected loss. It represented a symbol for love that never dies in one's heart even if someone has now left this plane of existence. Real flowers have a limited life (just as we all have), but love never dies.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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The perfect gift for someone you love

published

Outstanding product, well crafted, very high quality. Is going to leave her absolutely speechless when she opens it. Very happy.

Product Quality
5/5
Shipping
3/5
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  • Verified

Quality is not what it used to be

published

While the rose looks amazing in photos and even more so in person. The physical quality of it has diminished a lot. It feels a lot lighter now, a light plastic ornament. In the past it used to be nice and heavy, the plating used to be thick on the stem and almost cold to the touch as if the rose was made out of metal. It is now very thin and while the rose looks like a luxury good, it feels really cheap and not representative of the price...heck the box seems to be where the money goes, it feels far better than the rose itself.

Product Quality
3/5
Shipping
5/5
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  • Verified

Excellent customer service

published

I work overseas and I purchased a gift for Valentines for my wife unfortunately I realised that I had an issue with the delivery address , Danielle one of the sale service went out of her way to fix the issue and to make sure the gift was delivered to the right place… could not be more happy to see the prompt help and care received …. Strongly recommend Eternity Rose for their great products and customer service

Product Quality
5/5
Shipping
4/5
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Amazing Service

published

I purchased a rose on Wednesday which arrived on Thursday, not only did the product arrive to me from a different state within about 24 hours from the time I purchased it but the regular and the quality of the communication in the ordering, and postage updates is something rarely experienced. The rose itself was a fabulous product and a perfect gift and the person it was given to was blown away by the quality and the uniqueness of it.

It has been amazing service and an incredible experience with very fast turnaround time. It will be something I will be recommending to friends and family.

Incentivised Review No
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Yoshi
YoshiCentral Queensland, QLD
  • 27 reviews
  • 10 likes

Without question, The Best

published

The entire process was flawless from purchase to express delivery. It's even more beautiful in person than the website photos can portray. Ordered 4 weeks early before Valentine's Day to make sure it was delivered and I was happy with it. Thankyou so much to the people who made this possible.

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Product Quality
5/5
Shipping
5/5
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Perfect valentine's Prezi

published

Received two eternity roses, wow amazing gifts, look very well presented and couldn't ask for it to be anymore perfect! We had a damaged leaf on the rose and contacted eternity rose who with no hesitation sent a replacement which arrived 2 days later no questions asked. Amazing customer service with prompt response, highly recommend buying a rose for your loved ones.

Incentivised Review No
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Neil
Neil
  • 2 reviews

Recent Platinum Rose Purchase

published
Product Quality
5/5
Shipping
5/5
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Questions & Answers

Daniel
Danielasked

How long does it take to ship to the UK?

2 answers
Dick Clarke
Dick Clarke
The Eternity Rose
Brand Manager B.The Eternity RoseSend a private message
Antonio P.
Antonio P.asked

Were I can buy this in Melbourne

2 answers
Arthur B.
Arthur B.

Sorry I can’t help you as I purchased it on line from the UK web.

The Eternity Rose
Brand Manager B.The Eternity RoseSend a private message

Hi Antonio, I am pleased to advise that we now have a stockist in Melbourne - Temelli Jewellery at 259 Collins Street. Thank you for your enquiry.

Daniel
Danielasked

Does the pendant come with a chain? And what are the sizes of the pendants?

1 answer
Big Z
Big Z
See all The Eternity Rose questions

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